Page 3 - Contents
spadIVZ.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 0-1 For internal distribution only Contents Contents 0 1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.1 Fu...
Page 7 - Copyright and Trademarks; Copyright © Siemens AG 2006.
copyright.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 0-5 Copyright and Trademarks Copyright and Trademarks 0 No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, mechanical, electro...
Page 9 - Functional overview; This chapter provides information on the following topics:; Functional overview; Outlook
spadC01.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 1-1 Preface Functional overview 1 Preface This chapter provides information on the following topics: ● Functional overview ● Program documentation ● Fonts and symbols used 1.1 Functional overview Sim...
Page 10 - Program documentation; and
Preface A31003-X7140-A100-3-76A9, 02-2006 1-2 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC01.fm Program documentation 1.2 Program documentation The documentation for SimplyPhone for Outlook is available in different formats on the product CD. Information on the mail client Microsof...
Page 11 - Installing SimplyPhone for Outlook; First-party environment
spadC02.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 2-1 Installing SimplyPhone for Outlook 2 Installing SimplyPhone for Outlook This chapter provides information on the following topics: ● requirements in terms of hardware, the platforms, and the tele...
Page 12 - Requirements
Installing SimplyPhone for Outlook A31003-X7140-A100-3-76A9, 02-2006 2-2 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC02.fm Requirements 2.1 Requirements 2.1.1 Client PC hardware The SimplyPhone for Outlook software is installed on the client PC. "Standard user" requirements...
Page 13 - for the terminal server; Server PC software; for the partner identification service
spadC02.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 2-3 Installing SimplyPhone for Outlook Requirements ● Exchange 2003 ● Exchange 2000 (Service Pack 3 or later) ● Exchange Version 5.5 (Service Pack 4 or later) for the terminal server ● Citrix MetaFra...
Page 14 - Telephony infrastructure; st Party TAPI
Installing SimplyPhone for Outlook A31003-X7140-A100-3-76A9, 02-2006 2-4 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC02.fm Requirements 2.1.5 Telephony infrastructure A TAPI Service Provider that supports TAPI V2.0 (or higher) is required to run SimplyPhone for Outlook. SimplyPhone...
Page 15 - CallBridge Collection
spadC02.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 2-5 Installing SimplyPhone for Outlook Requirements First-party environment SimplyPhone for Outlook can be operated with the telephones listed in the table. Your system administrator must have checke...
Page 16 - Third-party environment
Installing SimplyPhone for Outlook A31003-X7140-A100-3-76A9, 02-2006 2-6 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC02.fm Requirements Third-party environment In a third-party environment, the telephone is operated over a Third Party TAPI driver, such as, CAP V2.0/3.0 TAPI Service...
Page 17 - Preparing for installation on a client PC; ini; Entering telephony data
spadC02.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 2-7 Installing SimplyPhone for Outlook Preparing for installation on a client PC 2.2 Preparing for installation on a client PC The following sections describe how to prepare for the client installati...
Page 18 - Entering a server for partner identification; CRIRemote; Entering a server for paging
Installing SimplyPhone for Outlook A31003-X7140-A100-3-76A9, 02-2006 2-8 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC02.fm Preparing for installation on a client PC 2.2.1.2 Entering a server for partner identification The file CRIRemote.cfg is used to access data associated with a ...
Page 19 - Specifying data; Specify the path to the; Preparation complete
spadC02.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 2-9 Installing SimplyPhone for Outlook Preparing for installation on a client PC 2.2.1.4 Specifying data Specify the path to the Setup.exe installation program in the configured network folder for us...
Page 20 - Preparations with multiple locations; Offering a location for selection; Default; Duplicating location-specific data; Preparations for tie lines
Installing SimplyPhone for Outlook A31003-X7140-A100-3-76A9, 02-2006 2-10 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC02.fm Preparing for installation on a client PC 2.2.2 Preparations with multiple locations 2.2.2.1 Offering a location for selection You must remove the standard De...
Page 21 - Preparations for the terminal server; The trace files that must be output under; Assigning lines on the terminal server; Assigning lines for the dialer
spadC02.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 2-11 Installing SimplyPhone for Outlook Preparing for installation on a client PC The tie line number is entered in canonical format in front of the phone number and separated from it by a semicolon,...
Page 22 - Line assignment requirements
Installing SimplyPhone for Outlook A31003-X7140-A100-3-76A9, 02-2006 2-12 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC02.fm Preparing for installation on a client PC Line assignment requirements ● Lines can only be assigned using TAPI. ● At least one key must be available with a va...
Page 23 - Assigning lines for the teambar; Lines are assigned as described in the previous section.; Preparations for licensing
spadC02.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 2-13 Installing SimplyPhone for Outlook Preparing for installation on a client PC 2.2.5.2 Assigning lines for the teambar To prevent users from selecting lines that are not assigned to their team, th...
Page 26 - Configuring additional data sources
Installing SimplyPhone for Outlook A31003-X7140-A100-3-76A9, 02-2006 2-16 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC02.fm Preparing for installation on a client PC 2.2.7 Configuring additional data sources Both the contact retrieval and the partner identification services are pro...
Page 29 - Data source configuration files on client or server PCs
spadC02.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 2-19 Installing SimplyPhone for Outlook Preparing for installation on a client PC Data source configuration files on client or server PCs There are two ways to use the data source configuration files...
Page 30 - Installing the driver and software in a first-party environment; (connection over USB cable or
Installing SimplyPhone for Outlook A31003-X7140-A100-3-76A9, 02-2006 2-20 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC02.fm Installing the driver and software in a first-party environment 2.3 Installing the driver and software in a first-party environment This section describes the...
Page 31 - Installing SimplyPhone for Outlook V4.0; SPCr; Installation procedure; Start the; Next
spadC02.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 2-21 Installing SimplyPhone for Outlook Installing the driver and software in a first-party environment 2.3.2 Installing SimplyPhone for Outlook V4.0 Ensure that the necessary software is available o...
Page 32 - Configuring SimplyPhone for Outlook V4.0; Do this by star ting the configuration with; dem Options; telephone number and click
Installing SimplyPhone for Outlook A31003-X7140-A100-3-76A9, 02-2006 2-22 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC02.fm Installing the driver and software in a first-party environment 2.3.3 Configuring SimplyPhone for Outlook V4.0 You can modify the TAPI Service Provider settin...
Page 33 - Starting SimplyPhone for Outlook V4.0; Start always with Outlook; , SimplyPhone for Outlook automatically starts at the same; look Startup; and click; Start Now; dialog when you click
spadC02.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 2-23 Installing SimplyPhone for Outlook Installing the driver and software in a first-party environment 2.3.4 Starting SimplyPhone for Outlook V4.0 1. Start MS Outlook. SimplyPhone for Outlook then s...
Page 36 - Installing the driver and software in a third-party environment; OK
Installing SimplyPhone for Outlook A31003-X7140-A100-3-76A9, 02-2006 2-26 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC02.fm Installing the driver and software in a third-party environment 2.4 Installing the driver and software in a third-party environment This section describes the...
Page 37 - Start; Terminate the installation with the button; Done
spadC02.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 2-27 Installing SimplyPhone for Outlook Installing the driver and software in a third-party environment 5. Enter the 4- or 5-digit extension number (for example, 65225). Leave the other default val-u...
Page 38 - Installing TAPI 120 for HiPath 3000 with LIM module; LIM
Installing SimplyPhone for Outlook A31003-X7140-A100-3-76A9, 02-2006 2-28 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC02.fm Installing the driver and software in a third-party environment 2.4.2 Installing TAPI 120 for HiPath 3000 with LIM module The following describes how to insta...
Page 40 - in the
Installing SimplyPhone for Outlook A31003-X7140-A100-3-76A9, 02-2006 2-30 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC02.fm Installing the driver and software in a third-party environment 2.4.4 Starting SimplyPhone for Outlook V4.0 1. Star t MS Outlook. SimplyPhone for Outlook then...
Page 43 - Importance of installation; Importance of installation; Configuring a user and mailbox; Configuring the domain user account
spadC03.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 3-1 Partner identification service Importance of installation 3 Partner identification service This chapter provides information on the following topics: ● Impor tance of installation ● Configuring a...
Page 44 - Configuring the mailbox on the Exchange Server; Configure a mailbox. We will refer to it below as; Configuring a domain user account and mailbox; Click the option; Configure Exchange Mailbox; to configure the domain user and set up
Partner identification service A31003-X7140-A100-3-76A9, 02-2006 3-2 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC03.fm Configuring a user and mailbox Configuring the mailbox on the Exchange Server 1. Configure a mailbox. We will refer to it below as <CTI_User> . 3.2.2 LAN dom...
Page 45 - Assigning local rights
spadC03.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 3-3 Partner identification service Assigning local rights 3.3 Assigning local rights The assignment of local rights differs depending on the operating system (Windows 2000 Serv-er or Windows Server 2...
Page 46 - Configuring an Exchange profile
Partner identification service A31003-X7140-A100-3-76A9, 02-2006 3-4 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC03.fm Assigning local rights Configuring an Exchange profile 1. Log on as user <CTI_Admin> . 2. Configure an Exchange profile with the mailbox <CTI_User> . T...
Page 47 - Modify the; ExchangeUseDynamicProfile=; Installing on a server; Installing a service; Partner Identification Service 4.0
spadC03.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 3-5 Partner identification service Installing on a server Modify the SP_Inst.ini file The following changes are needed in the SP_Inst.ini file in section [General] for instal- lation under Windows 20...
Page 48 - SimplyPhone Partner Identification; service runs under this account. In other words,
Partner identification service A31003-X7140-A100-3-76A9, 02-2006 3-6 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC03.fm Installing on a server The SimplyPhone Partner Identification service runs under this account. In other words, this account is used to import the server address bo...
Page 49 - Uninstalling the software
spadC03.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 3-7 Partner identification service Installing on a server Starting a service SimplyPhone Partner Identification appears in the service overview ( Control Panel | Ser- vices ). 1. Start the SimplyPhon...
Page 50 - Warnings in Outlook
Partner identification service A31003-X7140-A100-3-76A9, 02-2006 3-8 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC03.fm Installing on a server 3.4.2 Warnings in Outlook Problem description Microsoft has issued an update for Outlook 2000 with enhanced security features for greater pr...
Page 53 - Licensing errors; The license server is inaccessible; No response from SimplyPhone for Outlook component
spadC04.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 4-1 Troubleshooting/FAQ Licensing errors 4 Troubleshooting/FAQ This chapter provides information on the following topics: ● Licensing errors ● No response from SimplyPhone for Outlook component ● Par...
Page 54 - Partner identification not working
Troubleshooting/FAQ A31003-X7140-A100-3-76A9, 02-2006 4-2 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC04.fm Partner identification not working 4.3 Partner identification not working This can have several causes. Proceed as follows: – Ensure that the phone number in your contacts is...
Page 55 - Increasing performance by deactivating features; Settings; is activated if the system identifies the partner.
spadC04.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 4-3 Troubleshooting/FAQ Increasing performance by deactivating features 4.6 Increasing performance by deactivating features Certain features can be deactivated as required to accelerate workflows und...
Page 57 - Program architecture; Program architecture
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-1 Appendix Program architecture 5 Appendix This chapter provides information on the following topics: ● Program architecture ● Configuring telephony data ● Syntax of the ini files ● Syntax of the r...
Page 59 - Partner identification; tab in the
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-3 Appendix Program architecture 5.1.2 Partner identification CRI Server CRISvr.exe is an LDAP server, which contains data which is extracted from the contact files of Outlook/Exchange or from the g...
Page 60 - Components and processes; startup
Appendix A31003-X7140-A100-3-76A9, 02-2006 5-4 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC05.fm Program architecture When comparing the data, the CRI Manager scans the contact folder in Outlook/Exchange or the global address book via the ActiveX interface "CDO" and writes ...
Page 61 - Contact Retrieval Client; CRILdapPort; Inbox Manager
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-5 Appendix Program architecture Contact Retrieval Client The SPCr.exe process executes all LDAP accesses for paging and for par tner identification both on the local and the remote CRISvr, as well ...
Page 63 - Configuring telephony data
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-7 Appendix Configuring telephony data 5.2 Configuring telephony data 5.2.1 Overview of TAPI functionality A TAPI Service Provider that suppor ts TAPI V2.0 (or higher) is required to run SimplyPhone...
Page 64 - System requirements for functionality; Telephony function
Appendix A31003-X7140-A100-3-76A9, 02-2006 5-8 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC05.fm Configuring telephony data 5.2.2 System requirements for functionality The telephony functions are available in various different circumstances. The functions that can actually be execu...
Page 65 - Location data for telephony; TranslateAdress
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-9 Appendix Configuring telephony data 5.2.3 Location data for telephony SimplyPhone for Outlook uses the location data that is specified as the current location in the Control Panel’s telephony app...
Page 66 - Configuring the TAPI line; Select Line; Configuring tie lines; Enter Fixed Lines
Appendix A31003-X7140-A100-3-76A9, 02-2006 5-10 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC05.fm Configuring telephony data If you add (CMF) to a location name, a right-aligned comparison is performed between the phone number supplied by the telephone system and the phone numbers ...
Page 67 - Syntax of the ini files; Section; Location
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-11 Appendix Syntax of the ini files 5.3 Syntax of the ini files The most important entries in SP_inst.ini and locations.ini are explained below. For more explanations, refer to the two ini files (i...
Page 69 - Syntax of the registry entries; Client component Locations.ini; Entry
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-13 Appendix Syntax of the registry entries 5.3.2 Client component Locations.ini 5.4 Syntax of the registry entries After installation, the values remain in the registry under one of the keys HKEY_L...
Page 70 - True
Appendix A31003-X7140-A100-3-76A9, 02-2006 5-14 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC05.fm Syntax of the registry entries ers, the value of _KeysCopied under HKEY_LOCAL_MACHINE has to be increased by 1. If you want to change registry entries by means of a new installation, t...
Page 71 - Entries under Common\Settings; ShortDial; False
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-15 Appendix Syntax of the registry entries 5.4.1 Entries under Common\Settings The following settings are taken from the locations.ini file during installation: The following entries are taken from...
Page 74 - Entry in file
Appendix A31003-X7140-A100-3-76A9, 02-2006 5-18 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC05.fm Syntax of the registry entries Entry in file Entry in theregistry Description U C S TraceFile={True| False } Generates one or more trace files for fault analysis in the installation di...
Page 77 - Entries under Entry\Settings
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-21 Appendix Syntax of the registry entries 5.4.3 Entries under Entry\Settings These entries affect the Dialer. The following entries are taken from the SP_Inst.ini file dur- ing installation: Entry...
Page 79 - Entries under Solutions\CallData; file; IcallData; interface
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-23 Appendix Syntax of the registry entries 5.4.4 Entries under Solutions\CallData These entries affect the call dialog. The following entries are taken from the SP_Inst.ini file during installation...
Page 80 - Entries under Solutions\CallerIdentification; The following entries are taken from the; Every1Wee; M X
Appendix A31003-X7140-A100-3-76A9, 02-2006 5-24 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC05.fm Syntax of the registry entries 5.4.5 Entries under Solutions\CallerIdentification The following entries are taken from the SP_Inst.ini file during installation: Entry in file Entry in ...
Page 81 - ule; SPCR
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-25 Appendix Syntax of the registry entries [PARTNER_IDENTIFICATION]Supervi-sorInterval={ Number|Sched- ule } Supervi-sorInterval={ Number|Sched- ule } Number : frequency of the comparison be- tween...
Page 82 - PathName
Appendix A31003-X7140-A100-3-76A9, 02-2006 5-26 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC05.fm Syntax of the registry entries The following entries cannot be configured for the installation. The following entries are not written during installation: [GENERAL]Exchange ServerDynam...
Page 83 - Entries under Solutions\CPhoneOutlook; NOTHING
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-27 Appendix Syntax of the registry entries The following entries are transferred directly after HKEY_Current_User : 5.4.6 Entries under Solutions\CPhoneOutlook These entries affect the behavior of ...
Page 85 - tactRetr; Enable dialog at star tup of Outlook.
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-29 Appendix Syntax of the registry entries The following entries are not written during installation: [COMMAND_BARS]Outlook OLCommandBars List of interface providers - separated by semicolons - tha...
Page 86 - Entries under Solutions\HLMData; CLAIpAddress
Appendix A31003-X7140-A100-3-76A9, 02-2006 5-30 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC05.fm Syntax of the registry entries 5.4.7 Entries under Solutions\HLMData These entries concern the Customer License Agent (CLA). The following entries are taken from the SP_Inst.ini file d...
Page 87 - Entries under Solutions\Teambar; Members; LineName
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-31 Appendix Syntax of the registry entries 5.4.8 Entries under Solutions\Teambar These entries contain the team configuration and are generated by the Teambar. 5.4.8.1 Entries under Solutions\Teamb...
Page 88 - Configuration file syntax; Entries under TripleM; XPrAccessNo; HiPath SimplyPhone Contact Retrieval; CallerIdentServerList=; DBServer
Appendix A31003-X7140-A100-3-76A9, 02-2006 5-32 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC05.fm Configuration file syntax 5.4.9 Entries under TripleM The following entries are taken from the SP_Inst.ini file during installation: 5.4.10 Entries under Common\LRU The numbers for red...
Page 89 - Data source parameters
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-33 Appendix Configuration file syntax 5.5.2 Data source parameters Entry Description DBEnv.Version = <Version> Version of the configuration file. DBEnv.DatabaseName Name of the data source. T...
Page 90 - Attribute mapping; cfg; Command line switch; Switch
Appendix A31003-X7140-A100-3-76A9, 02-2006 5-34 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC05.fm Command line switch 5.5.3 Attribute mapping The definitions for attribute mapping have the form: AttrMap.<SpName> = <AttributDatabase> <SpName> represents the readabl...
Page 91 - Switch for the Dialer; Switch for the Inbox Manager; CRIMngr
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-35 Appendix Command line switch 5.6.2 Switch for the Dialer File name: CTALKP.EXE 5.6.3 Switch for partner identification File name: CRIMNGR.EXE (Contact Retrieval Manager) In a terminal server env...
Page 92 - Product integration; Teambase; ComfoDir; path name of the file for Teambase integration
Appendix A31003-X7140-A100-3-76A9, 02-2006 5-36 HiPath SimplyPhone for Outlook 4.0, Administrator Manual spadC05.fm Product integration 5.7 Product integration 5.7.1 Integration with HiPath ComAssistant Outlook entries can be generated as required for unanswered incoming calls using ComAssis-tant (S...
Page 93 - List of abbreviations/Glossary; Term
spadC05.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual 5-37 Appendix List of abbreviations/Glossary 5.8 List of abbreviations/Glossary Term Definition CLA Customer License Agent CLC Customer License Client CLM Customer License Management CLS Central Lice...
Page 95 - Index; Hardware
spadSIX.fm A31003-X7140-A100-3-76A9, 02-2006HiPath SimplyPhone for Outlook 4.0, Administrator Manual Z-1 For internal distribution only Index Index Z C CAP TAPI Service Provider 2-26Contacts public 2-16public folders 2-16 Customer License Agent (CLA) 2-14Customer License Client (CLC) 2-14Customer Li...
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