Siemens HiPath 500 - Manuals

P31003-E8400-A100-3-7620 Service Manual 1-1 General Service Information Service Concept 1 General Service Information 1.1 Service Concept Faulty terminals and adaptors can be debugged on site by exchanging components/adaptors or replacing individual faulty elements, such as handsets, cords, covering...

General Service Information Nur für den internen Gebrauch P31003-E8400-A100-3-7620 1-2 Service Manual Safety Symbols ● Transport PC boards only in suitable protective packaging. ● When working on PC boards, always ensure that they are placed on a grounded conduct-ing base. ● Always use soldering iro...

P31003-E8400-A100-3-7620 Service Manual 1-3 Nur für den internen Gebrauch General Service Information Safety Symbols Guidelines for Using Data Conscious action helps maintain data protection and data security: ● Ensure that only appropriately authorized persons have access to customer data. ● Take f...

P31003-E8400-A100-3-7620 Service Manual 2-1 Product Description 2 Product Description OptiPoint 500 telephones are designed to facilitate access to the features of HiPath 3000/Hi-com 150H and HiPath 4000/Hicom 300/300H. See the chapter on “Startup” for configuration information. The operating princi...

Product Description P31003-E8400-A100-3-7620 2-2 Service Manual optiPoint 500 Features at Hicom/HiPath 2.1 optiPoint 500 Features at Hicom/HiPath Features when Connecting to Hicom and HiPath Optiset E IDs for telephones and options must be used when connecting optiPoint500 to one of the following sy...

P31003-E8400-A100-3-7620 Service Manual 2-3 Product Description Configuration Notes Modules (Add-On Components) and Adapters ● Modules (see Section 2.4 on page 2-9) The optiPoint 500 operating panel (basic model and later versions) can be expanded – using key modules with function keys – a signature...

Product Description P31003-E8400-A100-3-7620 2-4 Service Manual Telephones 2.3 Telephones 2.3.1 optiPoint 500 entry For stations at which a display is not required (e.g. lifts, entrance halls, etc.) Figure 2-1 optiPoint 500 entry Controls Connectivity ● 8 function keys with LEDs ● 2 adjustable keys ...

P31003-E8400-A100-3-7620 Service Manual 2-5 Product Description Telephones 2.3.2 optiPoint 500 economy Figure 2-2 optiPoint 500 economy Controls Connectivity ● 12 function keys with LEDs ● Open listening ● Alphanumeric LCD display withtwo lines and 24 characters per line, tiltable. ● 3 dialog keys f...

P31003-E8400-A100-3-7620 Service Manual 2-7 Product Description Telephones 2.3.4 optiPoint 500 standard Figure 2-4 optiPoint 500 standard Controls Special Features ● 12 function keys with LEDs ● Full duplex speakerphone mode with echo suppression for room adaptation ● Tiltable alphanumeric LCD displ...

Product Description P31003-E8400-A100-3-7620 2-8 Service Manual Telephones 2.3.5 optiPoint 500 advance Figure 2-5 optiPoint 500 advance If optiPoint 500 advance is connected to Hicom or HiPath 3000 or AllServe 150, only 12 func-tion keys can be configured via Hicom/HiPath. The remaining function key...

P31003-E8400-A100-3-7620 Service Manual 2-9 Product Description Module Options 2.4 Module Options Adapters facilitate flexible expansion of the telephone workstation at optiPoint 500 basic, stan-dard and advance system telephones, by means of individual add-on components. Configuration Notes ● Conne...

Product Description P31003-E8400-A100-3-7620 2-10 Service Manual Module Options 2.4.1 optiPoint 500 key module Max. 2 key modules can be connected to optiPoint 500. The key module on the basic, standard and ad-vance models is used for saving call numbers and functions (e.g. callback, conference, las...

P31003-E8400-A100-3-7620 Service Manual 2-11 Product Description Module Options 2.4.2 Busy Lamp Field BLF The BLF is a key module for optiPoint 500 and 600 that can be connected to the telephone over an 8-pin RJ45 communications port. It can be used in the HiPath 3000/Hicom 150E/H and HiPath AllServ...

P31003-E8400-A100-3-7620 Service Manual 2-15 Product Description Module Options 2.4.3 optiPoint 500 signature module (HiPath 4000 only) I2C Bus Memory Cards Customized, programmable I2C cards are required for using signature modules. These can be obtained from Siemens AG: [email protected] (see Sect...

Product Description P31003-E8400-A100-3-7620 2-16 Service Manual Accessories 2.5 Accessories 2.5.1 External Speaker/Desk Microphone These parts feature magnetic shielding to protect magnetic data media and monitors as well as a device to protect against incoming radiation for electromagnetic compati...

P31003-E8400-A100-3-7620 Service Manual 2-17 Product Description Accessories 2.5.2 optiPoint Headsets The headset replaces the telephone handset, i.e. the user’s hands are free during the call. This add-on device is particularly useful for frequent telephone users (switch operators, tele-market-ing ...

Product Description P31003-E8400-A100-3-7620 2-18 Service Manual Accessories 2.5.3 Local Power Supply Unit You may need to use an optiset E local power supply unit to extend the range or operate addi-tional options. The local power supply unit has two RJ11 jacks and is packaged with the con-necting ...

P31003-E8400-A100-3-7620 Service Manual 2-19 Product Description Accessories 2.5.4 Accessory Pack Each telephone/key module is supplied with: ● general user information ● sourcing options for user/installation instructions (a printed version of the user instructions can be ordered and is subject to ...

Product Description P31003-E8400-A100-3-7620 2-20 Service Manual Technical Data 2.6 Technical Data 2.6.1 Asset ID All telephones have a 32-bit asset ID, which is an electronically encoded serial number that is set in the factory during final inspection. This number, combined with the phone ID (telep...

P31003-E8400-A100-3-7620 Service Manual 2-21 Product Description Technical Data 2.6.3 Ranges The transmission range with a 0.6 mm PVC cable is at least 1,000 meters (100 meters from primary to client device). The feeding range can be checked via the optiPoint menu item "Service", "Line T...

P31003-E8400-A100-3-7620 Service Manual 3-1 Startup Unpacking the Box 3 Startup 3.1 Unpacking the Box Before unpacking the telephone, check the box to see if there is any visible damage caused during transpor t. Then open the box and check its contents to make sure they are complete and undamaged. 3...

Startup Nur für den internen Gebrauch P31003-E8400-A100-3-7620 3-2 Service Manual Date and Time Indicator Keypad Polling The software polling cycle time is 32 ms. After determining that a key was pressed, the tele-phone does not poll any other keys until the user releases the pressed key. Pressing t...

P31003-E8400-A100-3-7620 Service Manual 3-3 Nur für den internen Gebrauch Startup Ports on the Underside of the Telephone 3.5 Ports on the Underside of the Telephone Figure 3-2 Jacks on the underside of the telephone (optiPoint 500 advance) 7 When changing or expanding an existing configuration, fir...

Startup Nur für den internen Gebrauch P31003-E8400-A100-3-7620 3-4 Service Manual Telephone Tests 3.6 Telephone Tests Accessing the Telephone Test The telephone test is star ted by pressing the "service key" and entering the "code number". ● Tests run for approx. 10 s. These are foll...

P31003-E8400-A100-3-7620 Service Manual 3-7 Nur für den internen Gebrauch Startup Block Diagrams 3.7 Block Diagrams Figure 3-3 optiPoint 500 entry, economy block diagram

P31003-E8400-A100-3-7620 Service Manual 4-1 Private Network Termination Units 4 Private Network Termination Units Figure 4-1 Private network termination units Private network termination units convert the two-wire U P0 /U P0/E and U 2B1Q subscriber interfac- es of the HiPath system to the user’s fou...

Private Network Termination Units Nur für den internen Gebrauch P31003-E8400-A100-3-7620 4-2 Service Manual PNT Private Network Termination 4.1 PNT Private Network Termination PNT converts the two-wire U P0 interface to the four-wire S 0 interface and extends the range. This gives you the advantages...

P31003-E8400-A100-3-7620 Service Manual 5-1 Option Adapters and Ports 5 Option Adapters and Ports The optiPoint 500 adapter concept facilitates the flexible extension of the optiPoint 500 basic,standard and advance system telephones. Comparison of optiset E Adapters and optiPoint Option Adapters * L...

Option Adapters and Ports Nur für den internen Gebrauch P31003-E8400-A100-3-7620 5-2 Service Manual Configuration Notes ● In large configurations, it may be necessary to use local power supply units, depending on the power consumption. ● Phone and analog adapters cannot be used together. ● Phone ada...

P31003-E8400-A100-3-7620 Service Manual 5-3 Nur für den internen Gebrauch Option Adapters and Ports Adapter Slots 5.1 Adapter Slots Figure 5-1 Jacks on the underside of the telephone (optiPoint 500 advance) You can plug adapters into slots on the underside of the telephones. 7 When changing or expan...

Option Adapters and Ports Nur für den internen Gebrauch P31003-E8400-A100-3-7620 5-4 Service Manual optiPoint 500 acoustic adapter 5.2 optiPoint 500 acoustic adapter You can connect the following to this adapter: ● External speakers and desk microphone over Y cable, ● Cord-connected headset (121 TR9...

Option Adapters and Ports Nur für den internen Gebrauch P31003-E8400-A100-3-7620 5-6 Service Manual optiPoint 500 acoustic adapter Desk Microphone: Pin assignment Headset: MW 8/8 The electrical values comply with FTZ 121TR9-5. Pin assignment Floating contact: MW6/6 5.2.1 Electrical Requirements of t...

P31003-E8400-A100-3-7620 Service Manual 5-7 Nur für den internen Gebrauch Option Adapters and Ports optiPoint 500 acoustic adapter 5.2.2 Floating Contacts In addition, the acoustic adapter also provides two floating contacts. This allows the control of a busy lamp and a secondary bell. 1. First cont...

Option Adapters and Ports Nur für den internen Gebrauch P31003-E8400-A100-3-7620 5-8 Service Manual optiPoint 500 Analog Adapters 5.3 optiPoint 500 Analog Adapters This type of adapter is used for connecting an analog terminal (e.g. telephone, group 3 fax, mo-dem, cordless telephone) to the system t...

Option Adapters and Ports Nur für den internen Gebrauch P31003-E8400-A100-3-7620 5-10 Service Manual optiPoint 500 ISDN Adapter 5.4 optiPoint 500 ISDN Adapter The ISDN adapter converts a U P0 => S 0 . This permits the connection of default ISDN terminals with their own power supply unit (e.g. gro...

Option Adapters and Ports Nur für den internen Gebrauch P31003-E8400-A100-3-7620 5-12 Service Manual optiPoint 500 recorder adapter 5.6 optiPoint 500 recorder adapter Interfaces Figure 5-2 Recorder adapter The recorder adapter has an interface for a second headset and a recorder interface. The way i...

Option Adapters and Ports Nur für den internen Gebrauch P31003-E8400-A100-3-7620 5-14 Service Manual optiPoint 500 recorder adapter Connection Example Figure 5-3 Connection example: host, SPA, Client, 2 SNG - Power supply unit dependent on the configuration MWxx wall outlet 3 6 8 7 2 1 8 7 2 1 S Bu2...

P31003-E8400-A100-3-7620 Service Manual 5-15 Nur für den internen Gebrauch Option Adapters and Ports Port Overview 5.7 Port Overview Phone Pin Nr Up0 HA HS Side out Bay out USB MW6/4 MW4/4 MW4/4 MW8/8 B2B USB Typ B 1 not asse MIN1(DGND) MIN2(DGND) MRST LPWR+ USB_VCC 2 LGND HAP HSP DGND LGND D- 3 Up0...

P31003-E8400-A100-3-7620 Service Manual 6-1 CallBridge CallBridge TU 6 CallBridge optiPoint 500 basic, standard and advance models are equipped with a USB interface. This provides a USB 1.1 (client) "plug and play" por t on a PC with MS Windows 98SE/2000. 6.1 CallBridge TU The "Callbridg...

CallBridge Nur für den internen Gebrauch P31003-E8400-A100-3-7620 6-2 Service Manual CallBridge for Data 6.2 CallBridge for Data Data communication with PCs over optiPoint 500 system telephones. CallBridge for Data is a software solution for PC data communication with the new optiPoint 500 telephone...

P31003-E8400-A100-3-7620 Service Manual 7-1 IP Adapter 7 IP Adapter An IP adapter provides voice communication via LAN connections. The optiPoint IP adapter is an external adapter for optiset E terminals, which can be configuredin the following system environment: ● Hicom 150 E Office/Hicom Xpress @...

IP Adapter Nur für den internen Gebrauch P31003-E8400-A100-3-7620 7-2 Service Manual optiPoint IPadapter Installation Figure 7-1 System connection of optiPoint IPadapter 7.1 optiPoint IPadapter Installation > Note: After connecting the IPadapter, it may take a moment for something to appear on th...

P31003-E8400-A100-3-7620 Service Manual 7-3 Nur für den internen Gebrauch IP Adapter Connection to the Terminal 7.2 Connection to the Terminal Figure 7-2 Overview: connecting an optiPoint IPadapter to the terminal Connect the optiPoint IPadapter to the terminal in the following sequence (please also...

IP Adapter Nur für den internen Gebrauch P31003-E8400-A100-3-7620 7-4 Service Manual Connection to the System 7.3 Connection to the System Figure 7-3 Overview: connecting an optiPoint IPadapter to the system Connect the optiPoint IPadapter to the Hicom system in the following sequence (please also n...

P31003-E8400-A100-3-7620 Service Manual 7-5 Nur für den internen Gebrauch IP Adapter Administration Via the Web Browser 7.4 Administration Via the Web Browser With the help of a PC (web browser) connected to the LAN network, you can star t up/register the U P0/E telephone via the LAN. A DHCP server ...

P31003-E8400-A100-3-7620 Service Manual 7-7 Nur für den internen Gebrauch IP Adapter Administration Via the Web Browser ● "Sorry the submission could currently not be accepted due to modification by another ad-ministrator" The following error message appears when the administrator attempts t...

IP Adapter Nur für den internen Gebrauch P31003-E8400-A100-3-7620 7-10 Service Manual Administration Via the Web Browser This page shows the MAC address, the versions of the various software components and the status of the last data transfer action between the data server and the optiPoint IPadapte...

IP Adapter Nur für den internen Gebrauch P31003-E8400-A100-3-7620 7-14 Service Manual Administration Via the Web Browser 11. Click “File transfer” and enter all appropriate parameters. The parameters that are needed to download configurations from the server and to uploadthem to a server, or to down...

P31003-E8400-A100-3-7620 Service Manual 7-17 Nur für den internen Gebrauch IP Adapter Administration Via the Web Browser 14. Select "Save (upload to fileserver) configuration" to save an existing configuration on a file server Load (download from fileserver) configuration This operation will...

IP Adapter Nur für den internen Gebrauch P31003-E8400-A100-3-7620 7-18 Service Manual Administration Via the Web Browser 15. With "Save (upload to fileserver) history information" you can save current history data to a file server 16. System messages are saved to the history file. In this wa...

P31003-E8400-A100-3-7620 Service Manual 7-19 Nur für den internen Gebrauch IP Adapter Administration Via the Web Browser 17. Select “Restart terminal” to initiate a terminal restart directly Restart terminal This operation will restart the terminal immediately.(You will loose your web connection to ...

P31003-E8400-A100-3-7620 Service Manual 7-21 Nur für den internen Gebrauch IP Adapter Administration Via the Web Browser 19. Click “Change administrator password” if you want to change the administrator password. The following error messages appear if incorrect entries are made: ● If an invalid admi...

IP Adapter Nur für den internen Gebrauch P31003-E8400-A100-3-7620 7-22 Service Manual Administration via optiPoint 500 7.5 Administration via optiPoint 500 Telephone-based administration is only possible at optiPoint terminals with display (i.e. not with entry, basic and signature). If, however, you...

IP Adapter Nur für den internen Gebrauch P31003-E8400-A100-3-7620 7-28 Service Manual Administration via optiPoint 500 Example: “DHCP Input” DHCP:enable? > Exit Sav e changed v alue Entry DHCP:abort? > Exit DHCP:disable? > Exit No changeof value No changeof value

P31003-E8400-A100-3-7620 Service Manual 7-31 Nur für den internen Gebrauch IP Adapter Configuration Examples 7.6 Configuration Examples Configuring the optiPoint IPadapter (peer to peer) for connection to HG 1500 (Xpress@LAN) with Hicom 150 Office Configuring the IPadapter at Hicom: 1. The IP addres...

P31003-E8400-A100-3-7620 Service Manual 7-35 Nur für den internen Gebrauch IP Adapter Configuration Examples ● Configuration in HG 1500 and Office: In HG 1500, a voice client is configured for the optiPoint IPadapter in the same way as for Op-ticlient 130 (see also the HG 1500 Service Manual). The p...

IP Adapter Nur für den internen Gebrauch P31003-E8400-A100-3-7620 7-36 Service Manual Configuration Examples Configuring the optiPoint IPadapter (peer to peer) for connection to the U P0E port of Hicom 150 E and Hicom 300E ● Configuring the IPadapter at Hicom: 1. The IP address must be configured us...

P31003-E8400-A100-3-7620 Service Manual 7-39 Nur für den internen Gebrauch IP Adapter Configuration Examples ● Configuring the optiPoint IPadapter on the optiset E. The same procedure is adopted for the configuration of optiPoint IPadapter on the optiPoint 500 (phone-side) except that in each case, ...

P31003-E8400-A100-3-7620 Service Manual 8-1 Troubleshooting Test Loops 3 and 4 8 Troubleshooting The telephone tests for optiPoint 500 are described in Section 3.6. Troubleshooting for optiPoint 500 can be carried out on site by replacing the faulty equipment or with the appropriate spare parts. 8.1...

Troubleshooting Nur für den internen Gebrauch P31003-E8400-A100-3-7620 8-2 Service Manual Reboot

P31003-E8400-A100-3-7620 Service Manual 9-1 Ordering Information Products and Spare Parts 9 Ordering Information 9.1 Products and Spare Parts 9.1.1 Initial Equipment: Telephone Models, Optiset E Key Modules, and Adapters Name Color Part Number optiPoint 500 entry arctic S30817-S7101-A101-* optiPoint...

Ordering Information Nur für den internen Gebrauch P31003-E8400-A100-3-7620 9-6 Service Manual Documentation 9.2 Documentation Name Reference number * * The final digits in the part number designate the following languages:-19/-20=German; -7419= German/English; -7619/-7620=English; -7719=French; -72...

P31003-E8400-A100-3-7620 Service Manual 9-7 Nur für den internen Gebrauch Ordering Information Order Addresses 9.3 Order Addresses Product Company Address Telephone * Fax * When calling from outside Germany, replace the first 0 in the phone or fax number with +49. Order Form Re- cipient Spare parts ...

Ordering Information Nur für den internen Gebrauch P31003-E8400-A100-3-7620 9-8 Service Manual After-Sales Service and Repair 9.4 After-Sales Service and Repair optiPoint 500 and accessories for repairs and replacements can be ordered via EWS from the Spare Parts Service. Product Company Address Tel...

P31003-E8400-A100-3-7620 Service Manual 9-9 Nur für den internen Gebrauch Ordering Information Intranet Addresses 9.5 Intranet Addresses Subject Address SIS(Service Information System) http://sis.icn.siemens.de/sis/base.nsf Service Guidelines http://netinfo.icn.siemens.de/icnens/produkte/service_ric...

P31003-E8400-A100-3-7620 Service Manual Y-1 Abbreviations Y The following list contains the abbreviations used in this manual. Abbreviation Definition API Telephony Application Programming Interface ARCOFI Audio Ringing Codec Filter (audio chip) ASL Connecting Cable Audio Bus Analog transmit and rec...

P31003-E8400-A100-3-7620 Service Manual Z-1 Index Z A Accessories 2-16Asset ID 2-20 B Block diagram telephone layout 3-7 C Configuration 2-1Configuration notes 2-9, 5-2Control panel 3-1 D Data protection 1-2Data security 1-3Desk microphone 2-16 E Environmental conditions 2-20ESD 1-1External speaker ...