Siemens 5935 - Manuals

XMU+ Installation and Maintenance Guide rev.07 iii GPT iSDX and Realitis; Siemens 9005-9006, HiPath 3000, HiPath 4000; Intecom; ITT 3100; HICOM 300 Series; Mitel SX50, SX200, SX2000, 3300; Toshiba Perception Rolm 9751,CBX 8000, CBX 9000; TadarianCoral. ..................................................

iv Table of Contents XMU+ Navigation Activities ........................................................................................................ 75 Understanding the XMU+ Firmware Hierarchy ................................................................... 76 About Partitions .................

XMU+ Installation and Maintenance Guide rev.07 v To ping the IP address .................................................................................................... 99 Testing XMU+ Line Connections ............................................................................................10...

vi Table of Contents To verify timing between PBX and line cards ......................................................125 If Alarms Sound to Warn of XMU+ System Failures .........................................................126 To respond to alarms from XMU+ ........................................

1 Introducing XMU + Read this chapter to gain an understanding of the XMU+ product and of how this installation guide can help you install the XMU+ unit quickly and safely. In this chapter.... Š About the XMU+ Announcement and Call Processing System on page 3. Š About XMUCOM+ Software on page 3. Š P...

XMU+ Installation and Maintenance Guide rev.07 3 About the XMU+ Announcement and Call Processing System About the XMU + Announcement and Call Processing System The XMU+ Digital Call Processor is a voice announcement and call processing system. Modular in design and field upgradable, the XMU+ offers ...

4 Chapter 1 Introducing XMU+ Product Overview XMU+ units are compatible with all major telephone systems and can be remotely managed through a modem or Ethernet connection that uses XMUCOM+ (see About XMUCOM+ Software on page 3 for more information). XMU+ is available in two sizes: Š Large Chassis. ...

XMU+ Installation and Maintenance Guide rev.07 5 Product Overview Line Cards Supported by XMU + Depending on the chassis size, the XMU+ can support several different line cards. As well, each line card may have several variants, depending on the number of ports required and the country of use. See X...

XMU+ Installation and Maintenance Guide rev.07 7 Product Overview Typical Uses for XMU + The XMU+ can be used for several different purposes, depending on the chassis size and selected combination of line cards. See Product Overview on page 4 and Line Cards Supported by XMU+ on page 5 for more infor...

XMU+ Installation and Maintenance Guide rev.07 9 In this book In this book This guide helps you to install the XMU+ unit and perform basic maintenance and upgrade procedures. Read this chapter... To understand... Chapter 1: Introducing XMU+ The XMU+ product and how it can be used to address the need...

2 Before You Start Because of its ability to adapt to a variety of situations, the technical features of the XMU+ unit ordered by your company are unique. Before you start to install the XMU+ unit, you should: Š Unpack the XMU+ unit, using the checklists provided, to ensure that all required compone...

XMU+ Installation and Maintenance Guide rev.07 13 Before You Start Activities Before You Start Activities Complete the following activities before you start to install the XMU+: 1. Unpack the XMU+ and its hardware accessories. 2. Identify the features unique to your XMU+. See XMU+ Features on page 1...

14 Chapter 2 Before You Start Line Card Checklist The call processing features of the XMU+ can be made even more flexible and user-specific with the addition of one or more line cards. Use the following checklist to ensure that all line cards ordered for the XMU+ have been pre-installed in the XMU+,...

XMU+ Installation and Maintenance Guide rev.07 15 XMU+ Features XMU+ Features The XMU+ is a microprocessor-based voice announcement and call processing system. It is modular in design, field upgradeable, and available in two sizes. Systems interface with XMU+ through the ports and cards installed on...

16 Chapter 2 Before You Start Meeting System Requirements Before you begin to install the XMU+ unit, you need to ensure that XMU+ system requirements are met. These requirements include: Š Environmental Requirements on page 16. Š Power Requirements on page 17. Š PBX Requirements on page 17. Environm...

XMU+ Installation and Maintenance Guide rev.07 17 Meeting System Requirements Power Requirements Depending on the number and types of line cards installed, the large chassis XMU+ can consume as much as 220 Watts, while the small chassis XMU+ can consume as much as 50 Watts. See Chapter 11: XMU+ Tech...

3 Delivery Checklist The installer must collect initial XMU+ installation and configuration information, and record it in The XMU+ Delivery Checklist on page 21 for those who may : Š Use XMUCOM+ software to configure the XMU+. See the XMU+ QuickStart Guide for more information about configuring XMU+...

XMU+ Installation and Maintenance Guide rev.07 21 The XMU+ Delivery Checklist The XMU+ Delivery Checklist Initial XMU+ installation information should be collected by the installer and recorded in the Delivery Checklist for later use. This information can include: Š Physical Specifications on page 2...

22 Chapter 3 Delivery Checklist Control Card Specifications Control card part #? See Cabling the XMU+ Control Card on page 47. Is Telephone Remote Access set up? If yes, what is the: Š Remote Access mode? See To set XMU+ Remote Telephone Access mode on page 86. Š Remote Access code? See To change th...

XMU+ Installation and Maintenance Guide rev.07 23 The XMU+ Delivery Checklist Configuration Specifications Firmware Specifications Current firmware version installed.See To check system startup on page 38. Message Specifications Available Memory (recording time). Has partitioning been enabled? If ye...

24 Chapter 3 Delivery Checklist MOH Hardware Settings Slot # Jumper Settings # of MOH cards installed (up to 4). Line Card Checklist on page 14. See To set MOH Jumper Settings on page 31. MOH Card #1 MOH Card #2 MOH Card #3 MOH Card #4 T1 Hardware Settings Slot # Primary Settings Secondary Settings ...

XMU+ Installation and Maintenance Guide rev.07 25 The XMU+ Delivery Checklist Communication Specifications Contact the appropriate department (usually the IT department) if the following information is not readily available. Telephone and Extension Specifications # of available telephone numbers. Wh...

26 Chapter 3 Delivery Checklist XMU+ to XMUCOM+ Communication Specifications Which communication option was chosen for communication between XMU+ and XMUCOM+: Š Modem. Š Ethernet (LAN). Š Ethernet (direct). See Connecting the XMU+ to a PC with XMUCOM+ Software on page 48. If a modem connection was s...

4 Applying Hardware Settings to XMU + Line Cards Each XMU+ line card is unique, in both its design and its effect on the functional capabilities of the XMU+. Some XMU+ line cards require specific settings to be applied so they can perform appropriately with your PBX. These line cards include: Š MOH....

28 Chapter 4 Applying Hardware Settings to XMU+ Line Cards

XMU+ Installation and Maintenance Guide rev.07 29 Applying Hardware Settings Activities Applying Hardware Settings Activities Complete the following activities to apply the appropriate settings to XMU+ line cards: 1. Ensure that the following information has been gathered, and is close at hand: Š PB...

30 Chapter 4 Applying Hardware Settings to XMU+ Line Cards Understanding Line Card Population Rules The XMU+ small chassis has one slot for placement of a line card, while the XMU+ large chassis has eight slots for line card placement. Line cards have associated population rules that determine the s...

XMU+ Installation and Maintenance Guide rev.07 31 Applying MOH Line Card Settings Applying MOH Line Card Settings The MOH line card combines music and messages to create an ‘On Hold’ environment for callers that are on hold. Music and messages can be recorded within the XMU+, or the music can be pro...

5 Installing the XMU + The XMU+ unit must be installed in a location that meets all the requirements detailed in Meeting System Requirements on page 16. The installation process consists of physical installation at the appropriate location, connecting the XMU+ to its designated power supply, and che...

XMU+ Installation and Maintenance Guide rev.07 35 Installation Activities Installation Activities Complete the following activities to install the XMU+: 1. If required, install the XMU+ in a rack or on a wall.See To install an XMU+ in a rack on page 36 or To mount an XMU+ to a wall on page 37 for mo...

36 Chapter 5 Installing the XMU+ Installing the XMU + Unit Before installing the XMU+ unit, you should ensure that all system requirements have been met (see Meeting System Requirements on page 16) and that all of the appropriate line cards settings have been applied (see Applying Hardware Settings ...

XMU+ Installation and Maintenance Guide rev.07 37 Installing the XMU+ Unit To mount an XMU + to a wall 19” rack mounting brackets can be turned 90 o and used to mount a large chassis XMU+ on a wall. Small chassis XMU+ units must be ordered with specific wall mounting brackets. 1. Attach the mounting...

38 Chapter 5 Installing the XMU+ Checking System Startup At system startup, the XMU+ identifies the current system configuration. You should watch the information displayed on the LCD to ensure that the XMU+ is working correctly. Since the system configuration information may be required at a later ...

6 Cabling the XMU + Cabling the XMU+ involves connecting and/or wiring each line card to the appropriate PBX, transmitter, or amplifier. In addition, it involves cabling the Control card to the appropriate connections, which could include: Š Alarm connection. Š Telephone lines for Remote Access and ...

XMU+ Installation and Maintenance Guide rev.07 41 Cabling Activities Cabling Activities Complete the following activities to connect and wire the XMU+: 1. Ensure that the appropriate preparations are taken before cabling the XMU+.See Preparing to Cable the XMU+ on page 42. 2. Cable the Control card ...

42 Chapter 6 Cabling the XMU+ Preparing to Cable the XMU+ To properly cable the various Control card connections, as well as to wire and connect XMU+ line cards to the PBX, you should ensure that the following prerequisites have been met: Š Ensure that all system requirements have been met. See Meet...

XMU+ Installation and Maintenance Guide rev.07 43 Preparing to Cable the XMU+ Matching XMU + Cables and Connectors Use the following table to match Control card and line card connectors to the appropriate cables and mating connectors. While Control card connectors are the same on every XMU+ unit, th...

XMU+ Installation and Maintenance Guide rev.07 45 Preparing to Cable the XMU+ Matching Connector Pinouts to XMU+ Line Cards Most XMU+ line cards are cabled using the RJ-21 50-pin Connector on page 45. Exceptions include: Š The MOH line card, which uses the RCA/Phono Connectors on page 46. Š T1 line ...

XMU+ Installation and Maintenance Guide rev.07 47 Cabling the XMU+ Control Card Cabling the XMU+ Control Card The XMU+ Control card must be cabled to handle the inputs and outputs from alarms, remote access, and PC communications. The Control card has 6 connector ports, as shown below: This Port... ...

48 Chapter 6 Cabling the XMU+ Connecting the XMU + to a PC with XMUCOM + Software The XMUCOM+ software is a Windows based program that allows you to program, download, update, and backup configurations and messages to the XMU+ from a PC. See the XMU+ QuickStart Guide for more information about XMUCO...

XMU+ Installation and Maintenance Guide rev.07 49 Cabling the XMU+ Control Card The best way for XMU+ to communicate with XMUCOM+ depends on the communication systems currently available in the environment in which the XMU+ will be placed. Record the communication option chosen in the Delivery Check...

50 Chapter 6 Cabling the XMU+ To connect to the PC through an Ethernet (LAN) Network The XMU+ provides a RJ-45 port to connect to the XMU+ to a PC via a network. See Cabling the XMU+ Control Card on page 47 for more information. 1. Ensure that a vacant, active network outlet is nearby. If one is not...

XMU+ Installation and Maintenance Guide rev.07 51 Cabling the XMU+ Control Card Connecting Remote Telephone Access (optional) The XMU+ provides a remote telephone access port, which is accessed through the REMOTE RJ-11 connector on the Control card. See Cabling the XMU+ Control Card on page 47 for m...

XMU+ Installation and Maintenance Guide rev.07 53 Cabling the XMU+ Control Card To wire the alarm connector When the system is powered up and running normally, there is a closed circuit between the Common (C) and the Normally Closed (NC) contacts, and an open circuit between the Common (C) and the N...

54 Chapter 6 Cabling the XMU+ Cabling XMU + Line Cards The diverse applications that the XMU+ can execute is made possible by the various line cards that can be installed. Each line card must be cabled individually to the PBX, transmitter, or amplifier. This section describes the procedures for cabl...

XMU+ Installation and Maintenance Guide rev.07 55 Cabling XMU+ Line Cards 1. Verify that PBX line cards are configured for the T1 application. See About XMU+ Operating Modes on page 68 for more information. 2. Verify that the T1 hardware settings are correct. See Chapter 3 of the XMU+ Installation H...

56 Chapter 6 Cabling the XMU+ Common Interface Tables (By Application) The following tables describe the PBX, announcer, and transmitter interfaces for each XMU+ application. Š Call Processing/Auto Attendant Applications on page 56. Š ACD Applications on page 57 . Š MOH Applications on page 66. Š MW...

XMU+ Installation and Maintenance Guide rev.07 57 Common Interface Tables (By Application) ACD Applications The XMU+ can be coupled with a variety of PBXs to provide ACD announcements. The following tables describe the cabling of Hybrid Analog line cards to these PBXs: Š GPT iSDX and Realitis; Sieme...

XMU+ Installation and Maintenance Guide rev.07 63 Common Interface Tables (By Application) Microtel Omni NEC NEAX2400 PABX Signal Announcer Signal Line 1 Pin- Color Line 2 Pin- Color Line 3 Pin- Color Line 4 Pin- Color Line 5 Pin- Color Line 6 Pin- Color Line 7 Pin- Color Line 8 Pin- Color Ring Ring...

64 Chapter 6 Cabling the XMU+ Nortel SL-1 ® or Meridian-1 ® (option 1), DMS-100, SL-100, CS1000 and Centrex The Low Impedance option is required when 4 to 24 RAN trunks are connected in parallel to a single channel. Northern Telecom SL-1 ® or Meridian-1 ® (option 2) The Low Impedance option is requi...

XMU+ Installation and Maintenance Guide rev.07 65 Common Interface Tables (By Application) ROLM 9200 Siemens Saturn SL-1: Connect announcer to QPC74 Recorded Announcement Circuit Pack. Configure SL-1 for a Cook Electric 201 Announcer. PABX Signal Announcer Signal Line 1 Pin- Color Line 2 Pin- Color ...

66 Chapter 6 Cabling the XMU+ Solid State Junior and Senior Executive MOH Applications The following table describes the cabling of MOH line cards to a PBX. See To cable MOH line cards on page 55 for more information. PABX Signal Announcer Signal Line 1 Pin- Color Line 2 Pin- Color Line 3 Pin- Color...

XMU+ Installation and Maintenance Guide rev.07 67 Common Interface Tables (By Application) MWR Applications The following table describes the cabling of MWR line cards to a transmitter. See To cable MWR line cards on page 55 for more information. Transmitter Announcer Signal Line 1 Pin- Color Line 2...

68 Chapter 6 Cabling the XMU+ About XMU + Operating Modes XMU+ operating modes are PBX dependent. They determine the specific way XMU+ lines behave when communicating with a PBX. See the XMU+ QuickStart Guide for more information about operating modes. If required, determine the appropriate operatin...

70 Chapter 6 Cabling the XMU+ Pulse Start/Level Return (PS/LR) The message plays in response to a start signal. The CP contacts toggle position while the message is playing. Pulse Start/Pulse Return (PS/PR) The message plays in response to a start signal. The CP contacts toggle position for approxim...

XMU+ Installation and Maintenance Guide rev.07 75 XMU+ Navigation Activities XMU+ Navigation Activities Complete the following activities to understand XMU+ navigation and to prepare for setting up configurations: 1. Understand the XMU+ hierarchy. See Understanding the XMU+ Firmware Hierarchy on pag...

76 Chapter 7 Understanding XMU+ Navigation Understanding the XMU + Firmware Hierarchy Firmware is the software that is hard-coded into XMU+ control and line cards. You should gain a brief understanding of the XMU+ firmware hierarchy in order to navigate through the XMU+ configuration menu displayed ...

XMU+ Installation and Maintenance Guide rev.07 77 Understanding the XMU+ Firmware Hierarchy Message Menu Hierarchy - Single Partition Mode Many XMU+ message capabilities are accessed from the Front Panel. Using the Front Panel, users can: Š Play, record and, delete messages. Š View message details. ...

78 Chapter 7 Understanding XMU+ Navigation Node Menu Hierarchy - Single Partition Mode XMU+ configurations control the behavior and functionality of XMU+. Nodes are used to program and define these configuration files. Users can view information about each node by navigating through the node menu hi...

XMU+ Installation and Maintenance Guide rev.07 79 Understanding the XMU+ Firmware Hierarchy Main Menu Hierarchy - Multiple Partition Mode When the XMU+ is operating in Multiple Partition mode, the following configuration structure represents the Front Panel Main Menu, from which all configuration co...

80 Chapter 7 Understanding XMU+ Navigation System Menu Hierarchy - Multiple Partition Mode XMU+ system status, details, access codes, and communication protocols can all be viewed by navigating through the system menu hierarchy on the Front Panel. The configuration structure of the Front Panel syste...

XMU+ Installation and Maintenance Guide rev.07 81 Understanding the XMU+ Front Panel Understanding the XMU + Front Panel The XMU+ can be configured by using the four buttons and the LCD located on the Front Panel, as shown below. The Front Panel buttons are used to navigate through the XMU+ configur...

82 Chapter 7 Understanding XMU+ Navigation Using the Front Panel The LCD (display) shows two 16-digit lines. The top line of the display shows the main program category, while the bottom line shows one of the possible selections in that category. An arrow (< or >) on the left or right edge of ...

XMU+ Installation and Maintenance Guide rev.07 83 Understanding the XMU+ Front Panel To record a message 1. Connect a handset (included with the XMU+) or tapedeck to the XMU+ unit. 2. Press Enter to access the Main Menu. 3. Press Enter to select Messages . 4. Press the Right Arrow button until you r...

84 Chapter 7 Understanding XMU+ Navigation To delete a message 1. Press Enter to access the Main Menu. 2. Press Enter to select Messages . 3. Press the Right Arrow button until you reach the desired message number and press Enter . 4. Press the Right Arrow button until you reach Delete and press Ent...

XMU+ Installation and Maintenance Guide rev.07 85 Understanding XMU+ Remote Telephone Access Understanding XMU + Remote Telephone Access The Remote Access feature allows a programmer to access XMU+ from a remote location using a touch-tone telephone. When the programmer presses the touch-tone keys, ...

86 Chapter 7 Understanding XMU+ Navigation Setting Up XMU + Remote Telephone Access (optional) If Remote Access will be used to communicate with the XMU+, the unit must be: 1. Cabled to a telephone line. See Connecting Remote Telephone Access (optional) on page 51. 2. Set XMU+ to Remote Access mode ...

XMU+ Installation and Maintenance Guide rev.07 87 Understanding XMU+ Remote Telephone Access To change the default Remote Telephone Access code Assigning a new, unique access code to each XMU+ is recommended to prevent unauthorized telephone access to your system. If multi-partitioning is enabled, a...

88 Chapter 7 Understanding XMU+ Navigation Using Remote Telephone Access There are many reasons to use Remote Telephone Access on the XMU+, including: Š Ease of use by users who are accustomed to making touch-tone keypad commands. Š Crisp, clear messages, since the background noise from other equipm...

XMU+ Installation and Maintenance Guide rev.07 89 Understanding XMU+ Remote Telephone Access Remote Telephone Access Commands Note: nnn = partition, message, or access code numberx = card number, y = line number, z = language number * = only available with partitioning enabled ** = only available wi...

90 Chapter 7 Understanding XMU+ Navigation Working with Remote Telephone Access Messages Users wanting to add, remove, or change a message remotely must have a good understanding of the configuration and messages in the XMU+. The user must also know the message number associated with each message th...

XMU+ Installation and Maintenance Guide rev.07 91 Understanding XMU+ Remote Telephone Access To record a message remotely 1. Determine the number of the message you want to record. 2. Remotely access the XMU+. See Working with Remote Telephone Access Messages on page 90 for more information. 3. When...

92 Chapter 7 Understanding XMU+ Navigation To change default language of operation (optional) When the XMU+ is accessed remotely, the first response it gives is always in English (Enter Access Code). The language it responds with from that point is also English, unless the language of operation is c...

XMU+ Installation and Maintenance Guide rev.07 95 About XMU+ Testing About XMU + Testing Complete the following activities to prepare for and test XMU+ setup: 1. Test basic XMU+ system health. See Testing Basic XMU+ System Health on page 96 for more information. 2. Test XMU+ communication to ensure ...

96 Chapter 8 Testing XMU+ Installation Testing Basic XMU + System Health Complete the following basic XMU+ activities to test system power and basic processor operations. 1. Check system power. See To check system power on page 96. 2. Set the time and date. See To set time and date (from the Front P...

98 Chapter 8 Testing XMU+ Installation Assigning and Testing IP addresses 1. Press Enter on the XMU+ Front Panel to access the Main Menu. 2. Press the Right Arrow to reach System on the Main Menu, and press Enter . 3. Press Enter to access Communications . 4. Press Enter to select Ethernet . 5. Pres...

XMU+ Installation and Maintenance Guide rev.07 99 Testing Basic XMU+ System Health To ping the IP address Ethernet communication with XMU+ can be verified by conducting a communication test from a PC with a LAN or direct Ethernet connection to the XMU+. 1. Choose Start > Run to display the Run wi...

100 Chapter 8 Testing XMU+ Installation Testing XMU + Line Connections Each telephone line connected to the XMU+ should be tested to ensure proper connection to the PBX. To ensure that the lines are actually ringing, and that the XMU+ is answering correctly, you must: Š Ensure that a message has bee...

102 Chapter 8 Testing XMU+ Installation To set line card operating modes The mode of operation specified for the lines of each XMU+ line card controls the signaling to and from the PBX. Set the operating mode for each line card in your XMU+ unit. 1. Press Enter to access the Main Menu. 2. Press the ...

XMU+ Installation and Maintenance Guide rev.07 103 Testing XMU+ Line Connections Š LS/LR SP NC - Level Start/Level Return single play, CP relay normally closed. Š PS/LR NO - Pulse Start/Level Return, CP relay normally open. Š PS/LR NC - Pulse Start/Level Return, CP relay normally closed. Š PS/PR NO ...

XMU+ Installation and Maintenance Guide rev.07 107 Standard XMU+ Tasks Standard XMU + Tasks The following standard procedures may be required on their own, or as a part of more complete upgrade procedures. They should be reviewed thoroughly. XMU+ maintenance and upgrades should only be completed by ...

108 Chapter 9 XMU+ Hardware Upgrades To back up the current configuration To reduce the amount of time required to restore the XMU+ in the event of a system failure, you should back up the configuration and messages contained within the XMU+ to a PC using XMUCOM+ before you begin any maintenance or ...

XMU+ Installation and Maintenance Guide rev.07 109 Upgrading Line Cards Upgrading Line Cards Your XMU+ can be upgraded to provide new functionality. While standard static discharge precautions should be observed, it is not necessary to power down the XMU+ before working with line cards. See Standard...

110 Chapter 9 XMU+ Hardware Upgrades To install a new T1 line card 1. Determine whether the T1 line card will reside in slot 1 or slot 5, and locate that slot on the back of the large XMU+ unit. The small chassis can have a single T1 card. 2. If required, remove any line cards that conflict with the...

XMU+ Installation and Maintenance Guide rev.07 111 Upgrading Line Cards To verify line card operation Confirm that the XMU+ recognizes the newly installed line card. 1. If required, bring the XMU+ back online. See To bring the XMU+ online on page 108. 2. Confirm that all required programming is in t...

112 Chapter 9 XMU+ Hardware Upgrades Replacing Control Cards Removal of the Control card may be required for some XMU+ upgrades. As well, older XMU units can be upgraded to obtain all XMU+ functionality (excluding the redundant power supply option) if a new Control card is installed. Control Cards s...

114 Chapter 9 XMU+ Hardware Upgrades Replacing the XMU+ Large Chassis Power Supply Removal of the Power Supply card from the XMU+ (large chassis only) may be required: Š For some XMU+ repairs. Š To troubleshoot power supply failures. Š To change the power source (from AC to DC, or DC to AC). Š To ad...

XMU+ Installation and Maintenance Guide rev.07 115 Replacing the XMU+ Large Chassis Power Supply To remove a secondary Power Supply card One of the benefits of having dual power supplies is that there is no need to take the XMU+ offline when one of the supplies needs to be removed. 1. Disconnect the...

116 Chapter 9 XMU+ Hardware Upgrades Upgrading Control Card Memory A XMU+ memory module can be added if more memory is required (up to a maximum of 6 hours). Memory may also need to be replaced due to: Š Additional memory requirements for storing messages (up to a maximum of 6 hours). Š A defective ...

XMU+ Installation and Maintenance Guide rev.07 117 Upgrading Control Card Memory 6. Gently press the memory module down so that the connectors mate and the plastic retainer snaps through the hole on the Control card. 7. Replace the Control card. See To install a new XMU+ Control card on page 112. 8....

XMU+ Installation and Maintenance Guide rev.07 121 If XMU+ Is Not Answering If XMU + Is Not Answering If the XMU+ does not answer a call, complete the troubleshooting tasks in the order shown until the problem is resolved. Verify that a message is recorded. If XMU+ Is Not Answering... Ensure that a ...

122 Chapter 10 Troubleshooting XMU+ Installation To verify that a message is recorded 1. Identify the message number that should have played when the XMU+ was called.Message information is collected during configuration design and implementation. See the XMU+ QuickStart Guide for more information ab...

XMU+ Installation and Maintenance Guide rev.07 123 If XMU+ Is Not Answering To check operating modes The operating modes specified for each XMU+ line card control the signaling to and from the PBX. See About XMU+ Operating Modes for more information. 1. Identify the correct operating mode for each l...

XMU+ Installation and Maintenance Guide rev.07 125 If XMU+ Is Not Answering To perform an integrity check The Integrity Check feature checks the configuration to ensure that all messages used in a configuration are recorded. 1. Press Enter to access the Main Menu. 2. Press the Right Arrow to reach S...

126 Chapter 10 Troubleshooting XMU+ Installation If Alarms Sound to Warn of XMU + System Failures The XMU+ can be connected through the alarm contact pinout on the rear of the Control card to a light or a buzzer. If a power supply failure or microprocessor system failure occurs, a contact closure is...

XMU+ Installation and Maintenance Guide rev.07 127 If XMU+ Hardware Failures Occur If XMU + Hardware Failures Occur If the XMU+ does not come online, complete the following troubleshooting tasks in the order shown until the problem is resolved. Check for power supply failures. If XMU+ Hardware Failu...

XMU+ Installation and Maintenance Guide rev.07 129 If XMU+ Hardware Failures Occur 1. Check the status of each line card from the Front Panel. See To check line status on page 123. 2. If the line cards all appear ready after the status check has been completed, ensure that each line card is properly...

130 Chapter 10 Troubleshooting XMU+ Installation To perform an audio test Perform an audio test to check for line malfunctions. 1. Press Enter to access the Main Menu. 2. Press the Right Arrow to reach System on the Main Menu, and press Enter . 3. Press the Right Arrow to reach Diagnostics , and pre...

XMU+ Installation and Maintenance Guide rev.07 131 If XMU+ Hardware Failures Occur To perform a quick reset Perform a quick reset of the XMU+ system when it must be reset immediately. Unlike a reset, a quick reset does not wait for all lines to disconnect before shutting down. Quick resets will NOT ...

132 Chapter 10 Troubleshooting XMU+ Installation configurations and messages. See the XMU+ QuickStart Guide for more information. Š NO , the XMU+ will return to the Time/Date display, leaving messages and configurations intact. To reset unit to default factory settings (including flash memory) Reset...

XMU+ Installation and Maintenance Guide rev.07 133 If XMU+ Hardware Failures Occur Factory Reset 2 1. Power down the XMU+. See To power down the XMU+ on page 108. 2. Connect the XMU+ to its power supply while holding down the Enter key. XMU+ displays all previously installed firmware (APP) version n...

11 XMU + Technical Specifications and Approvals Technical Specifications are important attributes of XMU+ that have been detailed in this chapter for reference. Š System level specifications are those such as dimensions, weight, overall frequency response, and core characteristics. Š Card level spec...

136 Chapter 11 XMU+ Technical Specifications and Approvals

XMU+ Installation and Maintenance Guide rev.07 137 Detailed XMU+ Technical Specifications Detailed XMU + Technical Specifications The following tables describe the technical features of the XMU+. These XMU+ features are approximate, and are subject to change without notice. System Specifications Tec...

138 Chapter 11 XMU+ Technical Specifications and Approvals Card Specifications Technical Feature... Details... Control Card Digital Audio Core Specifications: Encoding / Decoding: 8 bit PCM / 8 KHz sampling / µ-law (no data compression) Frequency Response: 200 - 3400 Hz (+/- 3 dB) Working Memory : U...

140 Chapter 11 XMU+ Technical Specifications and Approvals Handset: Š Connector: RJ 22 Š Input Impedance: 3.2 K Ω Š Input level (AGC onset): 50 mV RMS Š Input Bias: 5 VDC through 3.2 K Ω Š Output Impedance: 6.8 K Ω Š Nominal output level: 20 mV (200 Ω load) Power Supply Cards Input Voltage: Š Large ...

XMU+ Installation and Maintenance Guide rev.07 143 XMU+ Approvals XMU + Approvals The following approvals information details the North American and European Information Technology Equipment (ITE) standards with which the XMU+ conforms: Š Safety Approvals: XMU+ compliance with safety standards. Š Te...

144 Chapter 11 XMU+ Technical Specifications and Approvals Emissions Approvals TUV RHEINLAND TEST REPORTS P2172520.01/P217222.01 * The abbreviation “IC” before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada techn...

Index A AC power ensuring circuits are functional 128 requirements 17 safety 17 access codes about 85 entering 90 messages 85 partition 85 system 85 ACD applications about 145 PBX interface table 57 , 58 , 59 , 60 , 61 , 62 , 63 , 64 , 65 queues 145 using XMU+ for 3 with hybrid analog line cards 5 ,...

End User License Agreement Limited Warranty Interalia® warrants this equipment to be free of defects in material and workmanship for a period of one year from the date of shipment. All defects will be repaired without charge upon return of the unit to the factory. This warranty is null and void if a...

Important Read Carefully This End-User License Agreement is a legal agreement between you (either an individual or a single entity) and Interalia®. This legal agreement is specific for the XMU+ hardware and software that you ha ve purchased. Software Product License 1. Grant of License . This grants...