Page 2 - • Residential Electric Water Heater Use and Care Guide
COMPLETED INSTALLATION (TYPICAL) 2 • Residential Electric Water Heater Use and Care Guide Water shut-off valve Cold water line Thermal expansion tank Drain pan discharge pipe Drain Leak detection sensor Drain valve Drain pan Lower element Upper element and ECO Electrical junction box Hot water line ...
Page 3 - IMPORTANT SAFETY INFORMATION; SAFETY; Important information to keep; manual in the pocket of the water heat-; DANGER; NOTICE; Read and follow all safety messages and instructions in this
Residential Electric Water Heater Use and Care Guide • 3 IMPORTANT SAFETY INFORMATION SAFETY Important information to keep Fill out this section and keep this manual in the pocket of the water heat- er for reference. Date Purchased: Model number: Serial number: Maintenance performed:* Date: *Drain a...
Page 6 - Recommended Accessories:; GET; GETTING STARTED
6 • Residential Electric Water Heater Use and Care Guide Figure 1 - Flexible connectors use compression fittings and do not require soldering. Figure 2 - Use a non-contact circuit tester to insure that the power is off before you work on a circuit. Figure 3 - Install a Pressure Reducing Valve if re...
Page 7 - INSTALLATION; INS
Residential Electric Water Heater Use and Care Guide • 7 INSTALLATION INS TALLA TION IMPORTANT: Follow these steps for proper installation. Step 1: ✓ Verify that Your Home is Equipped and Up-to-Date for Proper Installation Installing a new water heater is the perfect time to examine your home’s plum...
Page 8 - WARNING! Even if the water
8 • Residential Electric Water Heater Use and Care Guide increases in water pressure (despite the use of a Pressure Reducing Valve on the home’s main water supply line). The Safe Drinking Act of 1974 requires the use of backflow preventers and check valves to restrict water from your home reentering...
Page 11 - DO NOT CONNECT ELECTRICAL
Residential Electric Water Heater Use and Care Guide • 11 INSTALLATION INS TALLA TION Step 4: Installing the New Water Heater 1 Completely read all instructions before beginning. If you are not sure you can complete the installation, seek assistance from any of the following sources: • Schedule an a...
Page 12 - Install Condensate; Connect the; WARNING! To avoid serious injury
12 • Residential Electric Water Heater Use and Care Guide 4 Connect the free ends of the two 22 AWG wires to the shut-off switch on the condensate pump in accordance with the condensate pump manufacturer’s recommendations. Step 7: Install Condensate Drain Line: NOTICE : Barbed drain and flexible tub...
Page 13 - Install Shut-Off and
Residential Electric Water Heater Use and Care Guide • 13 INSTALLATION INS TALLA TION Discharge Pipe Drain Pipe Condensate Flextubing Figure 16 - The end of the T&P Relief Valve dis - charge pipe must stop no more than 6” (15 cm) above a floor drain or outside. Step 9: Install Shut-Off and Tempe...
Page 14 - IF YOU HAVE COPPER PIPES:; Recirculating Loop
14 • Residential Electric Water Heater Use and Care Guide IF YOU HAVE COPPER PIPES: If your home has copper water pipes, you can solder the water pipe connections or use compression fittings which do not require soldering. Compression fittings are easier to install than soldering pipe. Check with lo...
Page 15 - Ducting Requirements; INSTALLATION LIMITATIONS
Residential Electric Water Heater Use and Care Guide • 15 INSTALLATION INS TALLA TION of these types of units, potentially causing a “no hot water” condition. We do not recommend this heat pump water heater for use in conjunction with recirculation loop systems due to the wide variety of application...
Page 16 - AIR EXHAUST; Ducting Installation
16 • Residential Electric Water Heater Use and Care Guide unless the air from the exhaust is also ducted to an alternate location. Air being drawn from an alternate location inside the home may cause a negative pressure condition inside that area. As a result, cold or hot air from outdoors may be dr...
Page 17 - WARNING! Working on an; WARNING! Be sure cover is secured
Residential Electric Water Heater Use and Care Guide • 17 INSTALLATION INS TALLA TION 3 Open a hot water faucet and allow the water to run until it flows with a full stream. 4 Let the water run full stream for three full minutes. 5 Close the hot water faucet and replace the flow restrictor. 6 Check ...
Page 19 - OPERATION; Start-up and Operation
Residential Electric Water Heater Use and Care Guide • 19 OPERATION Start-up and Operation NOTICE: The default operating mode is Hybrid Mode. To select a different mode, see “Adjusting the Control Assembly’s Operational Modes” on page 21. 1 Turn the electric power on at the circuit breaker panel, or...
Page 20 - Heat Pump Mode; HPO; Hybrid Mode; HEAT PUMP DEFROSTING; OPERA
20 • Residential Electric Water Heater Use and Care Guide Heat Pump Mode Provides the highest efficiency and lowest cost operation by using only the heat pump for heating. Recovery time and efficiency will vary with ambient temperature and relative humidity. Efficiency will be greatest, and recovery...
Page 21 - ADJUSTING THE CONTROL ASSEMBLY’S; WATER TEMPERATURE ADJUSTMENT; followed by the; to set the desired temperature. The Control Assembly is; temperature unit between Fahrenheit and Celsius.; DAYS
Residential Electric Water Heater Use and Care Guide • 21 OPERATION Element Energized LED Indicator Control Assembly Lock LED Indicator Water Temperature Set Point Temperature Down (Decrease) Button Temperature Up (Increase) Button Wi-Fi Button Grid Enabled Button W/LED Indicator Heat Pump Mode Butt...
Page 23 - Bluetooth
Residential Electric Water Heater Use and Care Guide • 23 OPERATION Bluetooth (Control Assembly) This water heater comes equipped with the iCOMM™ remote monitoring system. It allows users to monitor critical operations and diagnose issues remotely using the manufacturer’s water heater app (available...
Page 24 - Disconnect power before servicing.
24 • Residential Electric Water Heater Use and Care Guide Smart Grid Technology The electric Smart Grid will enable significant improvements in electric power reliability and quality through reduction of peak power demand, while providing consumers the knowledge and ability to manage their energy co...
Page 25 - Residential Electric Water Heater Use and Care Guide • 25; TROUBLESHOOTING; CONTROL ASSEMBLY DIAGNOSTIC; Before attempting to adjust the thermostat, read; ERROR CODE; OUBLE
Residential Electric Water Heater Use and Care Guide • 25 TROUBLESHOOTING CONTROL ASSEMBLY DIAGNOSTIC CODE CHART IMPORTANT: Before attempting to adjust the thermostat, read the “Important Safety Information” section on page 4. If the instructions are not clear, contact a qualified person. ENTER Erro...
Page 26 - 6 • Residential Electric Water Heater Use and Care Guide
26 • Residential Electric Water Heater Use and Care Guide ERROR CODE INDICATES CORRECTIVE ACTION* 021 with an alert Icon flashing. (also flashing red LED.) Upper element circuit failure NOTICE : Lower element is still operable 1. Turn off electrical power at the breaker. 2. Check element circuits fo...
Page 27 - Residential Electric Water Heater Use and Care Guide • 27
Residential Electric Water Heater Use and Care Guide • 27 TROUBLESHOOTING ERROR CODE INDICATES CORRECTIVE ACTION* 048 with an alert Icon flashing. (with flashing red LED.) Battery Low Energy 1. Make sure the battery protective tab has been properly removed from the battery tray, located on the left ...
Page 29 - Reset Button; Drips from T&P Relief
Residential Electric Water Heater Use and Care Guide • 29 TROUBLESHOOTING TR OUBLE SHOO TING 4 Check the Resistance of the Upper Heating Element Using a Multimeter. Measure the resistance between the two screw terminals on the upper heating element. A good element will have a resistance ranging betw...
Page 32 - WARNING! Be sure the water; MAINTENANCE
32 • Residential Electric Water Heater Use and Care Guide MAINTENANCE Routine Maintenance Routine maintenance will help your water heater last longer and work better. If you cannot perform these routine maintenance tasks yourself, contact a qualified person. Water Heater Maintenance After the first ...
Page 33 - DO NOT
Residential Electric Water Heater Use and Care Guide • 33 MAINTENANCE MAINTENANCE you are certain the tank is completely full of water, close the hot water faucet. 9 Turn ON power to the water heater at the circuit breaker/ fuse box. It may take two hours for the tank to heat up. Replacing the Anode...
Page 35 - Steps for Replacing the
Residential Electric Water Heater Use and Care Guide • 35 MAINTENANCE MAINTENANCE NOTICE: DO NOT turn power back on until the tank is completely full of water. For complete instructions on filling the tank, follow “Step 13” on page 16 in the installation section of this manual. 10 Refill the tank by...
Page 37 - Condensate Drain; CAUTION! Battery may explode
Residential Electric Water Heater Use and Care Guide • 37 MAINTENANCE Condensate Drain Maintenance NOTICE: Before attempting to clean the condensate drain pan or lines, turn OFF power to the water heater at the circuit breaker/fuse box. 1 Check the condensate drain pan and drain lines for any dirt o...
Page 38 - 8 • Residential Electric Water Heater Use and Care Guide; DIAGRAMS; Control Assembly and Thermostat Wiring Diagram
38 • Residential Electric Water Heater Use and Care Guide DIAGRAMS J9 SHUT OFF VALVE BLUE BLACK GREEN YELLOW AMBIENT TEMP. SENSORCOIL TEMP. SENSORSUCTION TEMP. SENSORDISCHARGE TEMP. SENSOR CONDENSATE WATER ALARM SIGNAL a TO DAUGHTER BOARD ANODE (OPTION OF WATER TEMP. SENSOR AND BYPASS VALVE FOR PREM...
Page 39 - Residential Electric Water Heater Use and Care Guide • 39; REPAIR PARTS; REP
Residential Electric Water Heater Use and Care Guide • 39 REPAIR PARTS REP AIR P AR TS 13 20 16 16 14 17 12 21 4 1 5 15 15 2 7 19 6 18 3 8 9 10 11
Page 40 - plumber, local distributor, home improvement; PARTS DESCRIPTION
REPAIR PARTS REPAIR PARTS Repair parts may be ordered through your plumber, local distributor, home improvement center, or by calling our Technical Assistance Hotline which is listed on your warranty. When ordering parts, always give the following information: 1. Model, serial and product number 2. ...