Page 2 - COMPLETED INSTALLATION TYPICAL
COMPLETED INSTALLATION TYPICAL xxxxxxxxxx xxxxxxxxxx Thermal Expansion Tank Shut-off Valve(Cold) Primary Condensate Drain (3/4” PVC) Drain Line Suitable Drain Pan Discharge Pipe(Do Not Cap or Plug) Temperature and Pressure Relief Valve Drain Cold (Inlet) Hot (Outlet) Shut-off Valve(Hot) Air Filter U...
Page 3 - AFETY; IMPORTANT SAFETY INFORMATION; Important informa on to keep; DANGER; NOTICE; WARNING! This product contains one or more chemicals known to the
S AFETY Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 3 IMPORTANT SAFETY INFORMATION Important informa on to keep Fill out this sec on and keep thismanual in the pocket of the water heater for reference. Date Purchased: Model number: Serial number: Maintenance performed:* Da...
Page 4 - Electric Shock Risk; RISKS DURING OPERATION; Scalding Risk
4 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide IMPORTANT SAFETY INFORMATION T o reduce the risk of property damage, serious injury or death, read and follow the precau ons below, all labels on the water heater, and the safety messages and instruc ons throughout this manual....
Page 6 - Recommended Accessories:; GET TING STARTED
6 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide GET TING S TAR TED Figure 1 - Flexible connectors use compres- sion fittings and do not require soldering. Figure 2 - Use a non-contact circuit tester to insure that the power is off before you work on a circuit. Figure 3 -...
Page 7 - thermal expansion; INSTALLATION
INS TALLA TION Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 7 Follow these steps for properinstalla on : Step 1: ✓ Verify that your home is equipped and up-to-date forproper opera on Installing a new water heater is the perfect me to examine your home’s plumbing system and ...
Page 8 - Water pipe and; ture regula on; WARNING! Even if the water heater
INS TALLA TION 8 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide BACKGROUND: Water expands when heated, and the increased volume of water must have a place to go, or thermal expansion will cause large increases in water pressure (despite the use of a Pressure Reducing Valve on...
Page 9 - Table 1
INS TALLA TION Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 9 INSTALLATION 2 The loca on has adequate space (clearances) for period-ic servicing. For op mal water heater e ffi ciency, the unit must have unrestricted air fl ow and requires a minimum installa on space of 700 cu...
Page 10 - WARNING! Be sure the water runs; WARNING! Use two or more people
INS TALLA TION 10 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide Step 3: Removing the old water heater 1 Read each installa on step and decide if you have the necessary skills to install the water heater. Only proceed if you can safely perform the work. If you are not comfort...
Page 11 - DO NOT CONNECT ELECTRICAL
INS TALLA TION Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 11 Step 4: Installing the newwater heater 1 Completely read all instruc- ons before beginning. If you are not sure you can complete the installa on, DO NOT RETURN THIS UNIT TO THE STORE. Seek assistance from any of...
Page 12 - Install Condensate; To avoid serious injury
INS TALLA TION 12 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide Overflow Slot Primary Drain Connection Condensate Drain Access Cover Condensate Pump Wiring Loop 22 AWG-White(Loop Located Close to the Drain Connections) Secondary Drain Connection Figure 15 - Condensate Pump...
Page 13 - Install shuto; WARNING! Even if the water; Recircula ng Loop
INS TALLA TION Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 13 INSTALLATION 3 Terminate the discharge pipe a maximum of six inches above a fl oor drain or outside the building. Do not drain the dis-charge pipe into the drain pan; instead pipe it separately to an adequate dr...
Page 14 - IF YOU HAVE COPPER PIPES:; ll tank
INS TALLA TION 14 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide IF YOU HAVE COPPER PIPES: If your home has copper water pipes, you can solder the water pipe connec- ons or use compression fi ngs which don’t require soldering. Compression fi ngs are easier to install than sol...
Page 15 - WARNING! Be sure cover is secured
INS TALLA TION Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 15 INSTALLATION Power SupplyConnector Black Wire Red Wire GreenGround Wire 1/2” ConduitOpening Green Ground Screw 3 Open a hot water faucet and allow the water to run un l it fl ows with a full stream. 4 Let the wa...
Page 16 - PRIOR TO BEGINNING OPERATION
INS TALLA TION 16 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide Operation The water heater is now ready for normal operation. To keep your water heater working safely and efficiently and extend its life, perform mainte-nance as described in maintenance section beginning on p...
Page 17 - Post Installa on Review
INS TALLA TION Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 17 INSTALLATION Post Installa on Review 1 Understand how to use the User Interface Module to set the various modes and func ons. 2 Hybrid Mode is the recom-mended Opera ng Mode. Understand the various Opera ng Mode...
Page 18 - C AUTION! Hydrogen gas builds up; Other Controls
INS TALLA TION 18 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide Hybrid Mode - This is the default, recommended setting, combining high energy efficiency with reduced recovery time. This mode uses the heat pump as the primary heating source. The heating element will heat wate...
Page 19 - Completed Water System Piping
INS TALLA TION Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 19 INSTALLATION Figure 29 - User Interface Module (UIM) Display xxxxxxxxxx xxxxxxxxxx Vacuum Relief Valve(when required by local code) Cold Water Inlet Valve Massachusetts: Install a vacuum relief in cold water l...
Page 20 - DIAGNOSTIC CODES; DISPLAY SHOWS
TR OUBLE SHOO TING 20 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide NOTE: The diagnostic codes listed above are the most common. If a diagnostic code not listed above is displayed, contact Residential Technical Assistance referencing the number on the front of this manual. D...
Page 21 - ECL
TR OUBLE SHOO TING Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 21 DISPLAY SHOWS INDICATES CORRECTIVE ACTION EoF(If Accessory Condensate Pump is installed) Condensate pump failure. 1. Check to see if accessory condensate pump is plugged in and has power. Also check circuit ...
Page 22 - PROBLEM; TROUBLESHOOTING CHART
TR OUBLE SHOO TING 22 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide PROBLEM POSSIBLE CAUSE(S) CORRECTIVE ACTION NO HOT WATER 1. No power to the water heater (No lights on the unit are on). 2. Unit in Vacation mode 3. ECO open 4. Hot water usage pattern exceeds the capability...
Page 24 - WARNING! When you are; No Hot Water; rm that; TROUBLESHOOTING
TR OUBLE SHOO TING 24 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide WARNING! Working near an ener- gized circuit can result in severe injury or death from electrical shock. WARNING! When you are fi nished, be sure all covers are secured to re-duce the risk of fi re and elect...
Page 25 - Water Odor
TR OUBLE SHOO TING Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 25 5 Check/Reset Energy Cut O ff ECO Bu on. Reset Button 1 2 Figure 28 - Energy Cut Off (ECO) button The Energy Cut O ff (ECO) shuts o ff power to the water heater’s elements if the temperature of the water in t...
Page 26 - WARNING! Because of the increased
TR OUBLE SHOO TING 26 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide WARNING! Because higher tempera- tures increase the risk of scalding, if you set the thermostat(s) higher than 120°F, Thermosta c Mixing Valves at each point-of-use are par cularly important (page 4). Water ...
Page 27 - Undersized water heater.; Lower hea ng element not working.
TR OUBLE SHOO TING Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 27 Undersized water heater. If your water heater runs out of hot water too quickly, it may be too small for your needs. If the water heater is old, con-sider replacing it with a larger model. If the water heate...
Page 28 - To drain and; MAINTENANCE
MAINTENANCE 28 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide Rou ne Maintenance Rou ne maintenance will help your water heater last longer and work bet-ter. If you cant perform these rou ne maintenance tasks yourself, contact a quali fi ed person. Water Heater Mainte- nance ...
Page 29 - re and electric shock.
MAINTENANCE Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 29 Anode Rod. The anode rod is a sac- ri fi cial metal rod that helps reduce corrosion and premature failure (leaks) in the tank. The anode rod is a consum-able item. Inspect the anode rod a er the fi rst six months o...
Page 30 - Replacing the ECO
MAINTENANCE 30 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide 3 Open a hot water faucet and let the hot water run un l it is cool. Figure 40 - Water Faucet WARNING! Be sure the water runs cool before draining the tank to re-duce the risk of scalding. 4 Connect a garden hose...
Page 31 - WARNING! Hot water will be
MAINTENANCE Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 31 • A replacement ECO (available by calling the number in the repair parts list located on page 30). A business card to check the gap between the ECO and tank. • Tape and a permanent marker to mark the wires • A flat...
Page 33 - REPAIR PARTS ILLUSTRATION; PARTS DESCRIPTION; REPAIR PARTS
REP AIR P AR T S Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide • 33 REPAIR PARTS ILLUSTRATION ITEM NO. PARTS DESCRIPTION 1 Element Access Cover 2 Element (4500 Wa s) 3 Energy Cut-O ff (ECO) Switch 4 Temperature & Pressure Relief Valve (T&P) 5 J-Tube (at hot water outlet...
Page 34 - NOTES
NO TE S 34 • Residen al Hybrid Electric Heat Pump Water Heater Use and Care Guide NOTES