Page 4 - Shipping Instructions; Failure and Repair Analysis; Reporting Problems
Table of Contents Page ....3.2.25 Pick Roll Hub, Shaft, And Envelope Bucklers 82 ....3.2.26 Power Supply 83 ....3.2.27 Printhead Cable And Paper Deflector 84 ....3.2.28 Printhead Carrier Assembly 85 ....3.2.29 Printhead Rubber Backer 86 ....3.2.30 Rear Cover 87 ....3.2.31 Right Side Frame Assembly 8...
Page 5 - Resistance Checks; A Board Diagrams; A.1 Board Diagrams And General Information; B Illustrated Parts Listing; B.1 Illustrated Parts Listing - General Information
Table of Contents Page ....4.6.02 Power On Self Test (Post) Sequence 125 ....4.6.03 Symptom Lists 126 4.7 Repair Analysis Procedures (Raps) - Using The Raps 127 ....4.7.02 Rap Index 128 ........RAP 01: Envelope Feed Service Check 129 ........RAP 02: First Print Line Service Check 130 ........RAP 03:...
Page 7 - Chapter 0 About This Manual; Written by Okidata Sales and Product Training
Page: 2 Service Guide OJ2010 Chapter 0 About This Manual Copyright This document may not be reproduced without the written permission of Okidata Sales and Product Training. Every effort has been made to ensure the accuracy of the information contained in this training course. Okidata is not responsi...
Page 8 - Chapter 1 Product Specifications; A parallel interface cable
Page: 3 Service Guide OJ2010 Chapter 1 Product Specifications 1.1 OVERVIEW 1.1.01 General Information The OkiJet 2010 is the first thermal inkjet product to wear the Okidata name badge.The unit is a fully featured Windows-based, inkjet printer. This product is a Graphics Device Interface (GDI) print...
Page 9 - UPS Shippable
Page: 4 Service Guide OJ2010 Chapter 1 Product Specifications 1.2 PHYSICAL SPECIFICATIONS 1.2.01 Dimensions Width: 17.2 inches (43.6 centimeters) Depth: 23.3 inches (59.1 centimeters) Height: 13.5 inches (34.3 centimeters) 1.2.02 Printer Weight 9.4 pounds (4.3 kilograms) with no ink cartridges insta...
Page 10 - The numbers listed below are estimates.
Page: 5 Service Guide OJ2010 Chapter 1 Product Specifications 1.3 POWER REQUIREMENTS 1.3.01 Input Power 90 to 259 volts, AC 1.3.02 Power Consumption Voltage Range: 120/220/240 The numbers listed below are estimates. less than 2 W - Power OFF7.5 W - Idle Mode12 W - Printing Mode Average25 W - Printin...
Page 15 - Paper is installed face up.; Also refer to the Users Guide for information on paper loading
Page: 9 Service Guide OJ2010 Chapter 1 Product Specifications 1.6.06 Paper Loading Paper is installed face up. The leading edge (top of form) faces down into the printer. The aligned edge of the paper is to the right side of the printer (when the operator is facing the front of the unit. Also refer ...
Page 21 - Black Draft
Page: 13 Service Guide OJ2010 Chapter 1 Product Specifications 1.6.08 Print Modes Black Draft Black Letter Quality Full Color 1.6.09 Print Resolution 300 (horizontal) x 600 (vertical) dots per inch (DPI) in Black and Color Modes Copyright 1997, Okidata, Division of OKI America, Inc. All rights reser...
Page 23 - Improving Performance
Improving Performance A GDI printer is the only type of printer that improves (up to the printers maximum rated performance) with the host computers improvement. In the example, a 25 MHz. 80386 system was compared to a 66 MHz 80486 system. Performance gains come from improving the computer, not by a...
Page 24 - For best results when printing with color, use coated paper.
Page: 15 Service Guide OJ2010 Chapter 1 Product Specifications 1.7 PRINT MEDIA (PAPER) SPECIFICATIONS CAUTION: For best results when printing with color, use coated paper. Paper types that work well with the color print cartridge may not work well with the black print cartridge. Since the quality of...
Page 29 - Paper Feed Path: Manual
Page: 20 Service Guide OJ2010 Chapter 1 Product Specifications Cut Sheet Weight: 16 to 32 lbs. (60 to 120 g/m 2 ) Width: 3 to 9 inches (76.2 to 228.6 millimeters) Length: 5 to 14.33 inches (127 to 364 millimeters) Thickness: 0.0028 to .0075 inches (0.071 to 0.191 millimeters) Paper Feed Path: Manual...
Page 30 - Envelopes are ONLY printed in landscape mode
Page: 21 Service Guide OJ2010 Chapter 1 Product Specifications Envelopes Notes: Envelopes are ONLY printed in landscape mode Envelopes are ONLY printed in landscape left (90 degree clockwise rotation). Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Busine...
Page 31 - Paper Feed Path: Auto
Page: 22 Service Guide OJ2010 Chapter 1 Product Specifications Auto Feed Weight: 20 to 24 lbs. (75 to 90 g/m 2 ) Width: 3 to 8 inches (76.2 to 215.9 millimeters) Length: 5 to 14.33 inches (190.5 to 364 millimeters) Size: Thickness: .003 to .024 inches (0.071 to 0.60 millimeters) Paper Feed Path: Aut...
Page 33 - Orientation is landscape left (90 degree clockwise rotation)
Page: 24 Service Guide OJ2010 Chapter 1 Product Specifications Orientation Orientation is landscape left (90 degree clockwise rotation) Envelopes feed lengthwise. Envelopes feed face-up. Close envelope flaps before feeding When using the manual tray, line up the envelope with its right edge to the e...
Page 34 - The page size for labels is limited to letter and A4.; MUST NOT
Page: 25 Service Guide OJ2010 Chapter 1 Product Specifications Labels Notes: The page size for labels is limited to letter and A4. For best results, DO NOT use labels with a slick backing material. For best results, DO NOT print within 0.04 inches (1 millimeter) of the die cut. Acrylic-based labels ...
Page 36 - Multi-sheet transparencies; ARE NOT; Paper Feed Path: Auto Manual
Page: 26 Service Guide OJ2010 Chapter 1 Product Specifications Transparency NOTES: In general, only specially coated transparencies are recommended for use in inkjet printers. Select transparencies specifically designed for inkjet printers. The time required for the ink to dry on a transparency may ...
Page 37 - Okidata recommends the configuration listed below.
Page: 27 Service Guide OJ2010 Chapter 1 Product Specifications 1.8 MEMORY SPECIFICATIONS 1.8.01 General Information The unit uses the resources of the personal computer (PC) for most functions. Okidata recommends the configuration listed below. 386 or faster IBM PC Windows 3.1 (or higher) Windows Ap...
Page 38 - Black ink; Refer to the Users Guide or Section 3.3 for further information; refill or use refilled print cartridges.
Page: 28 Service Guide OJ2010 Chapter 1 Product Specifications 1.9 CONSUMABLES 1.9.01 Black Print Cartridge 56 Nozzles Black ink Average Life (Ink Saver OFF): 1000 pages at 5% coverage 1.9.02 Color Print Cartridge 48 Nozzles 16 each Cyan, Magenta, and Yellow Color Ink Average Life (Ink Saver OFF): 2...
Page 39 - At this time, no options are available for the unit.
Page: 29 Service Guide OJ2010 Chapter 1 Product Specifications 1.10 OPTIONS 1.10.01 General Information At this time, no options are available for the unit. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to ...
Page 41 - The OkiJet 2010 is a fully featured Windows-based, inkjet printer.
Page: 31 Service Guide OJ2010 Chapter 2 Principles of Operation 2.1 ELECTRICAL OPERATION 2.1.01 General Information The OkiJet 2010 is a fully featured Windows-based, inkjet printer. This product is a Graphics Device Interface (GDI) printer. Data leaving the computer is "pre-formatted" for t...
Page 42 - Chapter 2 Principles of Operation; The unit is capable of the emulations listed below.
Page: 32 Service Guide OJ2010 Chapter 2 Principles of Operation 2.1.02 Emulations The unit is capable of the emulations listed below. Graphics Device Interface (GDI) for Windows HP PCL3 for DOS via Windows MS-DOS prompt Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See ...
Page 43 - Bi-Directional Centronics Parallel
Page: 33 Service Guide OJ2010 Chapter 2 Principles of Operation 2.1.03 Interface Bi-Directional Centronics Parallel Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 46 - The parallel port may be checked by running the Parallel Port Test.; Refer to Section 3.3
Page: 36 Service Guide OJ2010 Chapter 2 Principles of Operation 2.1.06 Parallel Port The parallel port may be checked by running the Parallel Port Test. Refer to Section 3.3 of this Service Handbook for further information. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. ...
Page 47 - The correct POST sequence is listed below.
Page: 37 Service Guide OJ2010 Chapter 2 Principles of Operation 2.1.07 Power On Self Test (POST) Sequence When the printer is powered ON, the Power On Self Test (POST) Sequence occurs.Correct POST The correct POST sequence is listed below. 1. The power light comes on. 2. The carrier moves over the m...
Page 50 - The pick roll assembly performs the manual feed process.
Page: 40 Service Guide OJ2010 Chapter 2 Principles of Operation 2.2 MECHANICAL OPERATION 2.2.01 Paper Feed Paper feeding is performed by the large and small feed roll assemblies, which are driven by the paper feed motor assembly and the pick roll assembly. At the beginning of the paper feed operatio...
Page 51 - The unit can feed the print media two ways: auto and manual.; Auto
Page: 41 Service Guide OJ2010 Chapter 2 Principles of Operation 2.2.02 Paper Feed Methods The unit can feed the print media two ways: auto and manual. Auto Holds up to 150 sheets (depending on thickness) in the Automatic Sheet Feeder Holds up to 15 envelopes (depending on thickness) in the standard ...
Page 52 - The path is the same for both the auto and manual feed.
Page: 42 Service Guide OJ2010 Chapter 2 Principles of Operation 2.2.03 Paper Feed Path The unit feeds the printer media (paper) in a Lazy "L" path. The paper bends approximately 75 degrees. The gentle bend allows the OkiJet 2010 to have fewer paper jams. The unit also handles a wide variety ...
Page 55 - Fold down the automatic sheet feeder access cover.
Page: 45 Service Guide OJ2010 Chapter 2 Principles of Operation Auto Feed Step Number 1. Fold down the automatic sheet feeder access cover. 2. Adjust the paper guides to the width of the paper. 3. Once the paper guides are adjusted, slide the paper into the automatic sheet feeder. IMPORTANT: The sid...
Page 56 - Orientation is landscape left (90 degree clockwise rotation).
Page: 46 Service Guide OJ2010 Chapter 2 Principles of Operation Manual Feed Step Number 1. Paper to be loaded into the manual slot is placed against the Automatic Sheet Feed Access cover, shown in gray. 2. Slide the manual feed support lever to the right, to the approximate width of the page / envel...
Page 58 - The printhead is part of the print cartridge.; Black Print Cartridge; Color Print Cartridge; Color Ink
Page: 47 Service Guide OJ2010 Chapter 2 Principles of Operation 2.2.05 Printhead Mechanism The printhead is part of the print cartridge. It is replaced when the print cartridge is replaced. The OkiJet 2010 is a thermal inkjet printer. It sprays liquid ink onto the print media. The inkjet printhead-t...
Page 60 - The unit is capable of the print modes listed below.
Page: 48 Service Guide OJ2010 Chapter 2 Principles of Operation 2.2.06 Print Modes The unit is capable of the print modes listed below. Black Draft Black Letter Quality Full Color Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (B...
Page 67 - perform disassembly on a
Page: 54 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.1 OVERVIEW 3.1.01 General Information This section lists the parts replacement, adjustment, cleaning, lubrication, and shipping procedures. Disassembly should not be performed unless absolutely necessary. NEVER perform disassembly...
Page 68 - Chapter 3 Maintenance and Disassembly; The following items are required to service the unit.; Disassembly / Adjustments; Straight-slot Screwdriver; Cleaning / Lubrication; Water
Page: 55 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.1.02 Maintenance Items The following items are required to service the unit. Disassembly / Adjustments #1 Phillips Screwdriver (with magnetic tip) Straight-slot Screwdriver Needle Nose Pliers (4 inch) Digital Multimeter Cleaning /...
Page 70 - Perform the Nozzle Test when any of the following occur.; Refer to Section 3.3 of this Service Handbook; The nozzles appear to be clogged.
14. Perform the Nozzle Test when any of the following occur. Refer to Section 3.3 of this Service Handbook . The nozzles appear to be clogged. Characters are not printing properly. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (...
Page 71 - Part Item Comment Appendix B Number Description Reference; DOES; Here are the definitions of the notices.
Page: 57 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2 DISASSEMBLY/ASSEMBLY PROCEDURES General Information This section contains the printer disassembly procedures. Only the removal procedures are explained here. Reverse the procedure for the installation. At the bottom of each proc...
Page 72 - the printer to the computer.
Page: 58 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.01 Preliminary Items 1. Power OFF the unit. 2. Remove any paper. 3. Detach the AC power cord, if installed. 4. Detach the parallel interface cable, if installed. NOTE: The AC power cord IS NOT supplied with the printer. It must ...
Page 73 - Remove the ground straps from the carrier frame. Not shown
Page: 59 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.02 Base Assembly 1. Remove the preliminary items. . . . . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . . . . . . (3.2.12 ) 3. Remove the rear cover. . . . . . . . . . . . . . (3.2.30 ) 4. Disconnect the power suppl...
Page 75 - Assembly: Idler Pulley Tension
Page: 60 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.03 Carrier Belt 1. Remove the preliminary items. . . . . . . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . . . . . . . . (3.2.12 ) 3. Remove the carrier frame assembly. . . . (3.2.04 ) 4. To release the tension on t...
Page 77 - Installation; RSPL
1. Remove the preliminary items. . . . . . . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . . . . . . . . (3.2.12 ) 3. Remove the rear cover. . . . . . . . . . . . . . . . (3.2.30 ) 4. Remove the base assembly. . . . . . . . . . . . . (3.2.02 ) 5. Disconnect the paper feed motor connecto...
Page 83 - Includes
Includes Spring: Left Paper Load (PP) B.2.08 Spring: Right Paper Load (PP) B.2.08 Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Page 84 - grip the large feed roll shaft.
Page: 65 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.08 Ejectors 1. Remove the preliminary items. . . . . . . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . . . . . . . . (3.2.12 ) 3. Unlatch the ejectors (1) from the large feed roll shaft (2) by pushing down on the ej...
Page 85 - Remove the printhead carrier assembly.
Page: 66 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.09 Encoder Card 1. Remove the preliminary items. . . . . . . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . . . . . . . . (3.2.12 ) 3. Remove the printhead carrier assembly. (3.2.28 ) 4. Disconnect the printhead cabl...
Page 88 - Slide the cover over the matching pieces on the bottom cover.; Includes the parts listed below.
Page: 69 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.12 Front Cover 1. Remove the preliminary items. (3.2.01 ) 2. Place a straight-slot screwdriver in slot A and release the cover latches. 3. Slide the cover in the direction of Arrow B and remove the cover (1). Installation Slide ...
Page 90 - Remove the printer from the base assembly.
Page: 71 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.14 Inside Idler Gears 1. Remove the preliminary items. . . . . . . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . . . . . . . . (3.2.12 ) 3. Remove the rear cover. . . . . . . . . . . . . . . . (3.2.30 ) 4. Remove th...
Page 93 - Includes the part listed below.
Page: 73 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.16 Large Outside Gear 1. Remove the preliminary items. . . . . . . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . . . . . . . . (3.2.12 ) 3. Remove the rear cover. . . . . . . . . . . . . . . . (3.2.30 ) 4. Remove th...
Page 95 - Note the installation of the parts in the next two steps.
Page: 74 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.17 Left Side Frame Assembly 1. Remove the preliminary items. . . . . . . . . . (3.2.01 ( )) 2. Remove the front cover. . . . . . . . . . . . . . . . (3.2.12 ( )) 3. Remove the rear cover. . . . . . . . . . . . . . . . (3.2.30 ( ...
Page 96 - Gear: Small Compound
P/N 50409601 Assembly: Large Feed Roller B/M RSPL B.2.08 Includes the part listed below.P/N N/A Gear: Small Compound B.2.04 P/N N/A Screw: Side Frame (PP) B.2.08 Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any update...
Page 99 - Push the carrier to the left, away from the maintenance station.
Page: 76 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.19 Maintenance Wipers and Caps 1. Remove the preliminary items. . . . . . . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . . . . . . . . (3.2.12 ) 3. Push the carrier to the left, away from the maintenance station. 4...
Page 103 - Assembly: Paper Feed Motor
Page: 79 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.22 Paper Feed Motor 1. Remove the preliminary items. . . . . . . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . . . . . . . . (3.2.12 ) 3. Remove the rear cover. . . . . . . . . . . . . . . . (3.2.30 ) 4. Remove the ...
Page 113 - Slide the carrier guide rod to the left, out of the machine.
Page: 85 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.28 Printhead Carrier Assembly 1. Remove the preliminary items. . . . . . . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . . . . . . . . (3.2.12 ) 3. Unlock the four printhead cable connectors and disconnect the print...
Page 116 - Rubber Backer: Printhead
3. Remove the printhead carrier assembly. . . (3.2.28 ) 4. Separate the cradle (1) from the printhead carrier assembly (2) by pushing out the cradle latches (3). 5. Remove the rubber backer (4) and paper deflector (5) from under the printhead carrier cable (6). NOTE: Installation Use the diagram to ...
Page 118 - Slide the right side frame off the back plate.
Page: 88 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.31 Right Side Frame Assembly 1. Remove the preliminary items. . . . . . . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . . . . . . . . (3.2.12 ) 3. Remove the rear cover. . . . . . . . . . . . . . . . (3.2.30 ) 4. Re...
Page 119 - Shaft: Small Feed Roll Shaft and Paper Flap
Page: 89 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.32 Small Feed Roll Shaft, Rollers, and Flap 1. Remove the preliminary items. . . . . . . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . . . . . . . . (3.2.12 ) 3. Remove the rear cover. . . . . . . . . . . . . . . . ...
Page 120 - Disconnect the other cables from the system board.
Page: 90 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.2.33 System Board 1. Remove the preliminary items. . . . . (3.2.01 ) 2. Remove the front cover. . . . . . . . . (3.2.12 ) 3. Unlock the four printhead cable connectors and disconnect the printhead cables from the system board (1)....
Page 123 - The Align Cartridges tab appears on the screen.
Page: 92 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.3.02 Printhead Alignment General Information Before performing this adjustment, always verify that the print cartridges are properly installed.Perform the printhead alignment procedure when any of the following occur. NOTE: Place ...
Page 125 - Reset the ink counter; ONLY; when a; NEW; print cartridge is installed.; DO NOT; The error log tracks new errors.
Page: 93 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.3.10 Resets Ink Counter CAUTION: Reset the ink counter ONLY when a NEW print cartridge is installed. DO NOT reset the ink counter when an OLD print cartridge is re-installed. The ink counter is reset as part of the Print Cartridge...
Page 127 - Clean when parts are replaced; *There is no regular schedule for cleaning.
Page: 95 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.4.02 Cleaning Schedule Clean when parts are replaced or Clean as needed. *There is no regular schedule for cleaning. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exch...
Page 131 - Perform the Nozzle Test if either of the following occur.
Page: 98 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.4.04 Nozzle Test General Information The Nozzle Test pinpoints and cleans (purges) any clogged nozzles in the print cartridges. After the test is complete, a test line prints. Use the test line to determine if the cleaning process...
Page 133 - If the line is still broken, wipe the nozzles and contacts.
10. If the line is still broken, wipe the nozzles and contacts. Refer to the Wipe the Nozzles and Contacts section of this procedure ( ). Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Exchange (BPX) for any updates to this material. (htt...
Page 134 - Dried ink may be on the print cartridge.; DO NOT touch the copper-colored area with your fingers!; Refer to the Clean the Carrier Contacts section of this procedure (
Page: 100 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly Wipe the Nozzles and Contacts Wipe the nozzles and contacts if the print quality does not improve after repeating the Nozzle Test three times. Dried ink may be on the print cartridge. 1. Remove the print cartridge. 2. Use a clean c...
Page 135 - DO NOT power OFF the printer before it is unplugged!
Page: 101 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly Clean the Carrier Contacts Wipe the nozzles and contacts if the print quality does not improve after repeating the Nozzle Test three times. Dried ink may be on the print cartridge. 1. Open the printer control dialog box. 2. Click o...
Page 138 - Lubricate when parts are replaced; *There is no regular schedule for lubrication.
Page: 103 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.5.02 Lubrication Schedule Lubricate when parts are replaced orLubricate as needed. *There is no regular schedule for lubrication. Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Busines...
Page 139 - Do; NOT
Page: 104 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.5.03 Lubrication Types and Amounts Do NOT over-lubricate the printer. Operational problems are caused by excess lubricant. The excess lubricant causes dust to accumulate. These accumulations can jam gears or cause print problems....
Page 140 - Lubricant should never contact the parts listed below.
Page: 105 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.5.04 Areas Not Lubricated Lubricant should never contact the parts listed below. Carrier Guide Rod Carrier Guide Rod Bearings Electrical Contacts and Connections Copyright 1997, Okidata, Division of OKI America, Inc. All rights r...
Page 141 - Be sure to remove the print cartridges.
Page: 106 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.6 SHIPPING INSTRUCTIONS 3.6.01 Return for Service CAUTION: When shipping the printer, use the original packaging to prevent damage. Be sure to remove the print cartridges. 1. Locate the original packaging or order replacement pac...
Page 142 - The printer comes with two cartridges: one black and one color.
Page: 107 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.7 PRINT CARTRIDGE MAINTENANCE 3.7.01 General Information NOTE: DO NOT install the print cartridges in the printer until you are instructed to do so during the installation of the printer software. The information provided in this...
Page 144 - Make sure that the printer is powered ON.
Page: 108 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.7.02 Installation 1. Make sure that the printer is powered ON. 2. Open the printer access cover. 3. Remove the black print cartridge from its packaging. DO NOT touch the copper-colored area! Hold the cartridge by its plastic surf...
Page 147 - The Cartridges tab remains displayed on the screen.
Page: 109 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.7.03 Replacement NOTE: Be sure to perform all print cartridge replacement steps from start to finish without interruption. If you are interrupted when replacing the print cartridges and leave the print cartridge carrier in the lo...
Page 148 - Refer to Section 3.3 for a sample alignment test pattern
BlackAs you are facing the printer, the black print cartridge is installed in the left-hand position. ColorMatch the color print cartridges green handle to the green color strip on the carrier. As you are facing the printer, the color print cartridge is installed in the right-hand position. 11. Push...
Page 149 - The remaining ink can leak.
Page: 110 Service Guide OJ2010 Chapter 3 Maintenance and Disassembly 3.7.04 Disposal CAUTION: DO NOT shake the cartridge. The remaining ink can leak. Before discarding a used print cartridge, place it in a leak-proof bag to contain any remaining ink. If ink is spilled, use an absorbent towel to wipe...
Page 150 - When troubleshooting a defective unit, follow these steps.
Page: 111 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.1 OVERVIEW 4.1.01 Introduction This section is used to isolate problems to the assembly level. Application problems and detection of faulty components on the printed circuit boards are NOT addressed. When troubleshooting a defect...
Page 151 - Refer to the following to decode the serial number.
Page: 112 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.1.02 Printer Serial Number Identification To identify the revision level of a printer, record the serial number from the back of the printer. Refer to the following to decode the serial number. Example: Printer Serial Number: 401...
Page 152 - Chapter 4 Failure and Repair Analysis; To identify the code level and code level date, print the Test Page.; Refer to Section 4.8 for information on printing the test; At the top of the test is a header.
Page: 113 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.1.03 Code Level Identification To identify the code level and code level date, print the Test Page. Refer to Section 4.8 for information on printing the test . The first line of the test page is the code level and the code level ...
Page 154 - Your cooperation is greatly appreciated. Thank you for your help!
Page: 115 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.2.02 Problem Lists Technicians frequently request a list of common problems specific to a product. Service Training Kits are written before a product is shipped to customers. Therefore, such information is NOT available when a pr...
Page 156 - Okilink II
Page: 117 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.3 TROUBLESHOOTING UPDATES 4.3.01 General Information Okidata distributes updated troubleshooting information five ways. Okilink II Faxable Facts Technical Service Bulletins Dealer Technical Support Okidata Service Repair Depots C...
Page 158 - There is a pause between each series of flashes.; for further information.; An Operational Error is usually not accompanied by an ALARM Lamp.; perform the corrective action .; If the unit; DOES NOT
Page: 119 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.4.02 Problem Categories The categories of problems that you might encounter when servicing the printer are listed below. Service Error Indicators (Power ON light flashes) Service Error Indications are displayed as a series of fla...
Page 159 - Perform the actions in the listed order.; Run the Initialize Error Log to clear the error.; Refer to Section 4.8 of this Service Handbook
Page: 120 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.4.03 START HERE Flowchart STARTIs the Power ON light flashing? YES Count the number of flashes between pauses. Refer to Service Error Indications, Section 4.6 of this Service Handbook . NO The problem may be an intermittent error...
Page 160 - Perform the Print the Nozzle Test to clean the nozzles.
Page: 121 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.4.04 Tips for Preventing Image Problems 1. Make sure that the print cartridges are not "used up". If the printer output is faded, install a new print cartridge, then print another sample. 2. Make sure that the paper you a...
Page 166 - In the printer setup dialog box:; Refer to Section 3.4 of this Service Handbook, Print the Nozzle Test
Page: 123 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.5 ABNORMAL OUTPUT 4.5.01 Output Samples Light Or Blurred Output In the printer setup dialog box: Click the Media / Quality tab, then change the Print Quality setting to something other than Draft. and / or turn the Ink Saver sett...
Page 175 - When using the Repair Analysis Procedures, follow these steps.; Refer to Section 4.6 of this Service Handbook; Find the symptom that matches the printers problem.
Page: 127 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.7 REPAIR ANALYSIS PROCEDURES (RAPs) 4.7.01 Using the RAPs The printer can be serviced without being connected to a host computer. When using the Repair Analysis Procedures, follow these steps. 1. Go to the Symptoms Lists. Refer t...
Page 177 - Be sure the envelope guides are against the envelopes.
Page: 129 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis RAP 01: Envelope Feed Service Check 1. Check the envelope guides. Be sure that the envelope guides have been turned to the envelope load positions. Be sure the envelope guides are against the envelopes. Perform the Paper Feed Servi...
Page 178 - Check the End of Forms Flag for binds or damage.
Page: 130 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis RAP 02: First Print Line Service Check 1. Check the End of Forms Flag for binds or damage. 2. Check the End of Forms Sensor for dirt. 3. Perform the End of Forms Sensor Test. Refer to Section 4.8 of this Service Handbook . This che...
Page 184 - Check the parallel port.; Run the Parallel Port Test.; If the test fails, replace the system board.
Page: 134 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis RAP 06: Parallel Port Service Check Check the parallel port. Run a test page to be sure that the printer can print. Refer to Section 4.8 of this Service Handbook . Run the Parallel Port Test. Refer to Section 4.8 of this Service Ha...
Page 189 - If you cannot enter the test, replace the system board.; Refer to RAP 03 of this Service Handbook
5. Check the encoder strip for wear and dirt. 6. Check the printhead cable. A. Be sure that connector J4 is fully seated. B. Check the cable for damage. 7. Check the encoder strip, the printhead cable, the encoder card, and the system board. Perform the Encoder Sensor Test. Refer to Section 4.8 of t...
Page 192 - Interpreting the Test Page; The next line is the black print cartridge nozzle pattern.
Interpreting the Test Page The first line of the test page is the code level and the code level date. The next line is the black print cartridge nozzle pattern. The next three lines are the purge pattern. All nozzles print the purge pattern. The purge pattern action cleans (purges) the nozzles. Anot...
Page 197 - OFF; the printer or unplug the printer.
If the voltage at Pin 3 does not change, replace the encoder card. If the problem remains, replace the printhead cable. 7. To stop the test, power OFF the printer or unplug the printer. 8. Return the jumper to its original pin position. Copyright 1997, Okidata, Division of OKI America, Inc. All righ...
Page 198 - Check the sensor by performing either of the steps listed below.; the unit to end the test.
Page: 142 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.8.05 End of Forms Sensor Test This test checks the operation of the end of forms sensor on the sensor board. 1. Power OFF the unit. 2. Move the two pin jumper on connector J13 of the system board to the position shown below. 3. P...
Page 200 - This test retrieves the last error from NVRAM.; If the Power; ON; light does not flash, there are no errors.
Page: 144 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.8.07 Printer Error Log Recovery This test retrieves the last error from NVRAM. To run the test, follow this procedure. 1. Power OFF the printer. 2. Move the two pin jumper on connector J13 of the system board to the pin position ...
Page 201 - Paper Feed Motor
Page: 145 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.9 RESISTANCE CHECKS 4.9.01 General Information This section covers the resistance checkpoints for the motors listed below. Paper Feed Motor Transport Motor Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserve...
Page 202 - Check the resistance between the motor pins listed below.; Transport Motor; Check the resistance between the motor cable pins listed below.
Page: 146 Service Guide OJ2010 Chapter 4 Failure and Repair Analysis 4.9.02 Checkpoint Locations Paper Feed Motor 1. Disconnect the paper feed motor cable (J5) from the system board. 2. Check the resistance between the motor pins listed below. Pin 1 to Pin 4 100 ohms (+ / - 20 ohms) Pin 2 to Pin 4 1...
Page 204 - System Board
Page: 148 Service Guide OJ2010 Chapter A Board Diagrams A.2 INDEX TO CHARTS Description Board Designation Section System Board N/A A.2.01 Power Supply N/A A.2.02 Encoder Card N/A A.2.03 Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business Partner Excha...
Page 205 - Chapter A Board Diagrams
Page: 149 Service Guide OJ2010 Chapter A Board Diagrams A.2.01 System Board NOTES:Removing the system board resets the head to head and bi-directional printing alignments to factory defaults. The end user performs these alignments through the User Software Utility. Refer to the Users Guide for detai...
Page 207 - Jumper
Page 208 - This appendix provides a brief description of each board.
NOTES: This appendix provides a brief description of each board. Troubleshooting information is provided in Section Four of this Service Handbook. Test procedures are provided in Sections Three and Four of this Service Handbook. Please refer to Sections Three and Four for details on the adjustment a...
Page 210 - Test Points
Page: 151 Service Guide OJ2010 Chapter A Board Diagrams A.2.03 Encoder Card FirmwareNONE FusesNONE JumpersNONE SensorsNONE SwitchesNONE Test Points NOTES: This appendix provides a brief description of each board. Troubleshooting information is provided in Section Four of this Service Handbook. Test ...
Page 214 - Chapter B Illustrated Parts Listing; Locate the part and its part number in this section.
Page: 154 Service Guide OJ2010 Chapter B Illustrated Parts Listing B.1 OVERVIEW B.1.01 General Information This appendix will assist you in identifying the assemblies and parts of the product. Use Section Four (Failure Analysis) to determine the defective part(s). Locate the part and its part number...
Page 215 - N/A will appear where a part number is not available.
Page: 155 Service Guide OJ2010 Chapter B Illustrated Parts Listing Format The format for this appendix is a series of tables with diagrams. The tables contain the item reference number, the Okidata part number and Okidata control number, the part description, a comments section, and the disassembly ...
Page 216 - efer to the Course; REMEMBER
Page: 156 Service Guide OJ2010 Chapter B Illustrated Parts Listing Current Part Numbers Okidata has made every effort to include current part numbers in this Service Handbook at the time of publishing.However, technical information frequently changes. These changes often include new or modified part...
Page 223 - Part numbers are subject to change.; Item
Page: 160 Service Guide OJ2010 Chapter B Illustrated Parts Listing B.2.01 Printer Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata P/N Okidata Control No. Description Comments Disassembly Procedure 99 62600101 Printer: OkiJet 2010...
Page 228 - EOF Flag
Page: 163 Service Guide OJ2010 Chapter B Illustrated Parts Listing B.2.04 Paper Feed Not Shown 25, 26, 27 Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata P/N Okidata Control No. Description Comments Disassembly Procedure 17 51018...
Page 239 - No picture available at press time.
Page: 169 Service Guide OJ2010 Chapter B Illustrated Parts Listing B.2.10 Packing Materials No picture available at press time. Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata P/N Okidata Control No. Description Comments Disassem...
Page 240 - Consumable
Page: 170 Service Guide OJ2010 Chapter B Illustrated Parts Listing B.2.11 Consumables Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata P/N Okidata Control No. Description Comments Disassembly Procedure 79 52109301 1380620 Cartridg...
Oki C7000 Series
Manual
Oki 59296702
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Oki ML 280
Manual
Oki 86
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Oki OL610EPS
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Oki PM4410
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Oki 425D
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Oki C5250
Manual
Oki C5200
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Oki C5950N
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Oki B4000 Series
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Oki C9000
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Oki ES 2024 CCS
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Oki B4000
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Oki 421
Manual
Oki 58374501
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Oki 7120e
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Oki 70037301
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Oki 41515207
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