Multi-Tech Systems MVPFX2-2 - Manuals

Overview MultiVOIP User Guide 8 Phone System Transparency. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories that determine to who calls may be made and the se...

MultiVOIP FX User Guide Overview 9 Logging of System Events . MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. Figure 1-4: Logging with SysLog The SysLog Server resides in the ...

Overview MultiVOIP User Guide 10 MultiVOIP Front Panel LEDs LED Types . The MultiVOIPs have two types of LEDs on their front panels: (1) general operation LED indicators (for power, booting, and ethernet functions), and (2) channel operation LED indicators that describe the data traffic and performa...

MultiVOIP FX User Guide Overview 11 LED Descriptions for MultiVOIP-FX2 Units Front Panel LED Definitions LED NAME DESCRIPTION General Operation LEDs (one set on each MultiVOIP model) Power Indicates presence of power. Boot After power up, the Boot LED will be on briefly while the MultiVOIP is bootin...

Overview MultiVOIP User Guide 12 Computer Requirements The command computer used in conjunction with the MultiVOIP must meet these requirements: (a) any reasonably modern PC, (b) must have an up-to-date version of Java installed (v. 1.5 or higher), (c) must have an up-to-date web browser installed (...

MultiVOIP FX User Guide Overview 13 Installation at a Glance The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the MultiVOIP web-based graphic user interface (GUI), and confirming connectivity with another voip si...

MultiVOIP FX Quick Start Guide Preliminaries & Info Gathering 15 This chapter contains streamlined instructions to get the MultiVOIP up and running quickly. These start- up instructions include assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks. These sections of the Quick ...

Preliminaries & Info Gathering MultiVOIP FX Quick Start Guide 16 Phone/IP Details *Absolutely Needed* Before Starting the Installation The MultiVOIP will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that t...

MultiVOIP FX Quick Start Guide Preliminaries & Info Gathering 17 Config Info CheckList Type of Config Info Gathered MultiVOIP Configuration screen on which to enter Config Info √ IP info for voip unit ● IP address ● Gateway ● DNS IP (if used) IP Parameters Interface Type (Choices: FXS or FXO*) I...

Command PC & Voip Hookups MultiVOIP FX Quick Start Guide 18 Command/Control Computer Setup (Specs & Settings) The computer used for command and control of the MultiVOIP (a) any reasonably modern PC, (b) must have an up-to-date version of Java installed (v. 1.5 or higher), (c) must have an up...

Command PC & Voip Hookups MultiVOIP FX Quick Start Guide 20 Quick Hookup for MVPFX2-2 Cons ole Port C onnec tion Power Connect ion Voic e/Fax C hannel 1 - 2 Connect ions G ND FXS FXO FX S PST N FXO FXS FXS FXO FXO VOICE/FAX 1 WAN CONSOLE 10/100 RS-232 VOICE/FAX 2 POWER RJ -11 Connector s RJ -45 ...

Auxiliary Software Issues MultiVOIP FX Quick Start Guide 21 Ensure that Java & Browser Versions will Support Web-Based GUI For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be properly cabled. Power must be turned on. 2. Is Java Runtime program at level 1.5 ...

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 22 3. Establish a ‘connection’ in HyperTerminal. 4. Check that HyperTerminal is addressing the correct COM port.

MultiVOIP FX Quick Start Guide Phone/IP Starter Config. 23 5. Check that HyperTerminal’s data rate is set to 115200bps. 6. To begin, HyperTerminal must be connected and ready.

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 24 7. Reboot the MultiVOIP by turning off its power and turning it back on again. The ARMBoot prompt will appear on the HyperTerminal screen. When this screen appears, you must quickly press any key to stop the regular boot-up process (the manu...

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 26 12. Allow the voip to boot up again normally (this will take a few minutes) with the console connection still active. When the rebooting process is complete (when the boot light is no longer lit), type 1 and press Enter . NOTE : This change ...

MultiVOIP FX Quick Start Guide Phone/IP Starter Config. 27 Click OK . 15. In the sidebar menu, click Save & Apply . Allow the voip to Reboot.

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 28 Phone/IP Starter Configuration Full details here: MVPFX2-2 MVPFX2-4 MVPFX2-8 Technical Configuration chapter in User Guide 1. Open a browser and go to the IP Address of the MVPFX2 unit. In the sidebar menu click Configuration . 2. Go to Conf...

MultiVOIP FX Quick Start Guide Phonebook Starter Config. 29 Phonebook Starter Configuration ( with remote voip ) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 34) before starting this procedure. To do this part of the quick setup, you need...

Phonebook Starter Config. MultiVOIP FX Quick Start Guide 30 4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through ...

MultiVOIP FX Quick Start Guide Phonebook Starter Config. 31 6. In the “Remove Prefix” field, enter the initial PBX access digit (“8” or “9”). North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. Answer : enter 8 in “Remove Prefix” field of Seattle Outbound Phonebo...

Phonebook Starter Config. MultiVOIP FX Quick Start Guide 32 Inbound Phonebook 1. Open the browser and go to the IP address of the MultiVOIP unit. 2. Go to Phone Book | Inbound Phonebook | Add Entry . 3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, ...

MultiVOIP FX Quick Start Guide Phonebook Starter Config. 33 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. On Seattle PBX, “9” is used to get ...

Phonebook Tips MultiVOIP FX Quick Start Guide 34 Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. 1. Use Dialing Patterns, Not Complete Phone Numbers . You will not generally enter complete phone ...

MultiVOIP FX Quick Start Guide Phonebook Tips 35 3. Knowing When to Drop Digits . Example When calling area codes and access codes are used in combination, a leading “1” or “0” must sometimes be dropped. Phonebook Entry Area code for Inner London is listed as “0207.” However, in international calls ...

Phonebook Example MultiVOIP FX Quick Start Guide 36 Phonebook Example Flagstaff Office 204.16.49.75 2-Channel Analog VoIP (MVPFX2-2) PSTN PBX System. Main Number: 777-5600 10 extensions Area: 520 Santa Fe Office PBX System. Main Number: 444-3200 20 extensions PSTN 204.16.49.74 4-Channel Analog VoIP ...

MultiVOIP FX Quick Start Guide Phonebook Example 37 Voip Sites with Phonebooks Flagstaff Office 204.16.49.75 2-Channel VoIP (MVPFX2-2) PSTN PBX System. Main Number: 777-5600 10 extensions Area: 520 PBX System. Main Number: 333-2700 204.16.49.73 8-Channel VoIP (MVPFX2-8) PSTN Boise Office Area: 208 4...

Phonebook Example MultiVOIP FX Quick Start Guide 38 Sample Phonebooks Enlarged Boise Voip Boise Voip Inbound Phonebook Outbound Phonebook Prefix toRemove Prefixto Add DescriptionIncoming Calls Destin.Pattern TotalDigits Prefix toRemove Prefixto Add IPAddr DescriptionOutgoing Calls 91208 9, Incoming ...

MultiVOIP FX Quick Start Guide Phonebook Example 39 Phonebook Worksheet Voip Location/ID:____________________________ Inbound Phonebook Outbound Phonebook Prefix toRemove Prefixto Add DescriptionIncoming Calls Destin.Pattern TotalDigits Prefix toRemove Prefixto Add IPAddr DescriptionOutgoing Calls O...

Phonebook Example MultiVOIP FX Quick Start Guide 40 Enlarged Phonebook Worksheet

MultiVOIP FX Quick Start Guide Connectivity Test 41 Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1. These connections must be made: MultiVOIP to local phone station –OR-- MultiVOIP to exten...

Connectivity Test MultiVOIP FX Quick Start Guide 42 8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP . The voip unit that originates the call will send back messages like that shown below. [00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1] TimeStamp : ...

MultiVOIP FX Quick Start Guide Troubleshooting 43 Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. 2. Verify the telephone connections.  Check c...

MultiVOIP FX User Guide Mechanical Installation & Cabling 45 Introduction When MVPFX2-4 or MVPFX2-8 units are to be installed into a rack, two able-bodied persons should participate. The MVPFX2-2 is a table-top unit that can generally be handled easily by one person. Please read the safety notic...

Mechanical Installation & Cabling MultiVOIP FX User Guide 46 Safety Warnings Telecom 1. Never install telephone wiring during a lightning storm. 2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations. 3. This product is to be used with UL an...

MultiVOIP FX User Guide Mechanical Installation & Cabling 47 Unpacking Your MultiVOIP When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. For the various MultiVOIP models, the contents of the box will be different. Study the particular illustration be...

Mechanical Installation & Cabling MultiVOIP FX User Guide 48 Unpacking the MVPFX2-2 Figure 3-2: Unpacking the MVPFX2-2

Mechanical Installation & Cabling MultiVOIP FX User Guide 50 Safety Recommendations for Rack Installations of MVPFX2-4 or MVPFX2-8 Mounting: Mechanically, this unit is designed for a one-high industry standard EIA 19-inch rack enclosure. The product must be installed by qualified service personn...

MultiVOIP FX User Guide Mechanical Installation & Cabling 51 19-Inch Rack Enclosure Mounting Procedure Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with t...

Mechanical Installation & Cabling MultiVOIP FX User Guide 52 Cabling Procedure for MVPFX2-4/8 Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the Mu...

MultiVOIP FX User Guide Mechanical Installation & Cabling 53 5. Repeat step 4 to connect the remaining telephone equipment to each channel on your MultiVOIP. Although a MultiVOIP’s channels are often all configured identically, each channel is individually configurable. So, for example, some cha...

MultiVOIP & Auxiliary Software MultiVOIP FX User Guide 56 Introduction The software (firmware) that runs the MVPFX2 unit resides within the MVPFX2 unit and is contacted through a web browser. As such, there is no MultiVOIP configuration software to install. However, the PC operating the web brow...

Technical Configuration MultiVOIP FX User Guide 58 Configuring the MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration . First, the MultiVOIP must be configured to operate with technical...

MultiVOIP FX User Guide Technical Configuration 59 Configuration by Web GUI This manual primarily describes configuration of the MultiVOIP with the web GUI. Pre-Requisites To complete the configuration of the MultiVOIP unit, you must know several things about the overall system. Before configuring y...

Technical Configuration MultiVOIP FX User Guide 60 Telephony Interface Parameters The following parameters must be known about the PBX or telco central office equipment to which the analog MultiVOIP will connect: Phone Parameters Ask phone company or telecom manager. Telephony Interface Parameters: ...

MultiVOIP FX User Guide Technical Configuration 61 Procedure for Configuration by Web GUI (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its ...

Technical Configuration MultiVOIP FX User Guide 62 Operation of MultiVOIP through web GUI requires up-to-date version of Java. If Java has not yet been installed, follow these instructions: A. Install up-to-date Java program from MultiVOIP product CD (on first use only). B. Open web browser. C. Brow...

MultiVOIP FX User Guide Technical Configuration 63 5. Set IP Parameters. Click on IP Parameters in the sidebar list. In each field, enter the values that fit your particular network.

Technical Configuration MultiVOIP FX User Guide 64 The IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate t...

MultiVOIP FX User Guide Technical Configuration 65 IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fields Gateway Name alphanumeric Descriptor of current voip unit to distinguish it from other units in system. Enable DHCP Y/N disabled by default Dynamic Host Configuratio...

Technical Configuration MultiVOIP FX User Guide 66 The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => 0 4 8 16 19 24 31 VERS HLEN TYPE OF SERVICE TOTAL LENGTH IDENTIFICATION FLAGS FRAGMENT OFFSET TIME TO LIVE PROTOCOL HEADER CHECKSUM SOURCE IP ADDRESS DESTINATION IP AD...

MultiVOIP FX User Guide Technical Configuration 67 IP Parameter Definitions (cont’d) Field Name Values Description DNS Parameter fields Enable DNS Y/N Default = disabled Enables Domain Name Space/System function where computer names are resolved using a worldwide distributed database. DNS Server IP ...

MultiVOIP FX User Guide Technical Configuration 69 Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to other channels by using the...

Technical Configuration MultiVOIP FX User Guide 70 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description DTMF Parameters Duration (DTMF) 60 – 3000 ms When DTMF: Out of Band is selected, this setting determines how long each DTMF digit ‘sounds’ or is held. Default = 100 ms. DTMF In/O...

Technical Configuration MultiVOIP FX User Guide 72 Voice/Fax Parameter Definitions Field Name Values Description AutoCall Parameters Auto Call AutoCall The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user having to dial a Phone Directory Database number. As soo...

Technical Configuration MultiVOIP FX User Guide 76 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Compression Y/N Determines whether silence compression is enabled (checked) for this voice channel. With Silence Compression enabled, the MultiVOIP will...

MultiVOIP FX User Guide Technical Configuration 77 7. Set Telephony Interface Parameters. Click on Interface in the sidebar list. In each field, enter the values that fit your particular network. The kinds of parameters for which values must be chosen depend on which type of telephony supervisory si...

Technical Configuration MultiVOIP FX User Guide 78 Note that Interface parameters are applied on a channel-by-channel basis. However, once you have established a set of Interface parameters for a particular channel, you can apply this entire set of Interface parameters to other channels by using the...

MultiVOIP FX User Guide Technical Configuration 79 FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows. FXS Loop Start Interface: Parameter Definitions Field Name Values Description Select Channel 1-2 (MVPFX2-2)...

Technical Configuration MultiVOIP FX User Guide 80 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description FXS Options fields Ring Count , FXS 1-99 Maximum number of rings that the MultiVOIP will issue before giving up the attempted call. Current Loss Y/N When enabled,...

MultiVOIP FX User Guide Technical Configuration 81 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Caller ID fields Enable (cont’d) Y/N In general, the forms of the ‘Caller Name’ and ‘Caller Phone Number’ differ depending on the IP transmission protocol used (H...

Technical Configuration MultiVOIP FX User Guide 82 FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows.

Technical Configuration MultiVOIP FX User Guide 84 FXO Interface: Parameter Definitions* FXO Options Ring Count 1-99 Number of rings required before the MultiVOIP answers the incoming call. No Response Timer 1 – 65535 (in seconds) Length of time before call connection attempt is abandoned. Flash Gen...

MultiVOIP FX User Guide Technical Configuration 85 FXO Interface: Parameter Definitions* Disconnect Options Sequence 1 st tone pair + 2 nd tone pair These are DTMF tone pairs constitute 2-part sequences that signal call disconnection. Values for first tone pair are: *, #, 0, 1-9, and A-D. Values for...

Technical Configuration MultiVOIP FX User Guide 86 The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series below. IP Network xxxyyyzzzz J.Q. Public xxxyyyzzzzJ.Q. Public Central Office with standard telephony Caller ID service Term...

Technical Configuration MultiVOIP FX User Guide 88 The tables below describe all fields in the Call Signaling screen. Call Signaling Parameter Definitions Field Name Values Description SIP Parameters Signaling Port numeric Port number on which the MultiVOIP UserAgent software module will be waiting ...

MultiVOIP FX User Guide Technical Configuration 89 Call Signaling Parameter Definitions Field Name Values Description Proxy Parameters (cont’d) User Name Values : alphanumeric Description : Identifier used when proxy server is used in network. If a proxy server is used in a SIP voip network, all cli...

MultiVOIP FX User Guide Technical Configuration 91 “Regional Parameter” Definitions Field Name Values Description Standard Tones fields Type column dial tone, ring tone, busy tone, unobtainable tone (fast busy), survivability tone, re-order tone Type of telephony tone-pair for which frequency, gain,...

MultiVOIP FX User Guide Technical Configuration 93 The Logs/Traces screen will appear. If you enable console messages, you can customize the types of messages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages Filter Settings screen (see subsequ...

MultiVOIP FX User Guide Technical Configuration 97 System Information Parameter Definitions (cont’d) Field Name Values Description Configur- ation Version nn.nn.nn.nn alpha-numeric Indicates version of MultiVOIP Configuration software (which includes screens for IP Parameters, SMTP Parameters, Regio...

Technical Configuration MultiVOIP FX User Guide 98 The frequency with which several administrative screens are updated (the System Information, Call Progress, and IP Statistics screens) is determined by a setting in the Logs/Traces screen. 12. About Packetization Time. You can use the Packetization ...

MultiVOIP FX User Guide Technical Configuration 99 Packetization Time Screen Packetization rates can be set separately for each channel. The table below presents the ranges and increments for packetization rates. Packetization Ranges and Increments Coder Types Range (in ms); {default value} Incremen...

Technical Configuration MultiVOIP FX User Guide 100 Once the packetization rate has been set for one channel, it can be copied into other channels by using the Copy Channel screen. 13. Saving the MultiVOIP Configuration . When values have been set for all of the MultiVOIP’s various operating paramet...

Phone Book Configuration MultiVOIP FX User Guide 102 Configuring MultiVOIP Phonebooks When a VoIP serves a PBX system, it’s important that the operation of the VoIP be transparent to the telephone end user. That is, the VoIP should not entail the dialing of extra digits to reach users elsewhere on t...

MultiVOIP FX User Guide Phone Book Configuration 103 Phonebook configuration screens are accessed using the sidebar menu. 1. Select Outbound Phone Book / List Entries . Fields in the “Details” section describe various SIP parameters. Click Add .

Phone Book Configuration MultiVOIP FX User Guide 104 2. The Outbound Phone Book Add Entry screen appears. Enter Outbound PhoneBook data for your MultiVOIP unit.

MultiVOIP FX User Guide Phone Book Configuration 105 The fields of the Outbound Phone Book Add Entry screen are described in the table below. Outbound Phone Book Add Entry screen: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in...

Phone Book Configuration MultiVOIP FX User Guide 106 Outbound Phone Book Add Entry screen: Field Definitions (cont’d) Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connecte...

MultiVOIP FX User Guide Phone Book Configuration 107 Outbound Phone Book Add Entry screen: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Y/N Select if proxy server is used. Transport Protocol TCP or UDP Voip administrator must choose between UDP and TCP transmission p...

Phone Book Configuration MultiVOIP FX User Guide 108 3. Select Inbound PhoneBook | List Entries . Click Add .

Phone Book Configuration MultiVOIP FX User Guide 110 Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Inbound Phone Book Add Entry screen are described in the table below. Inbound Phone Book Add Entry screen: Field Definitions Field Name Values Description Accept Any Number Values ...

MultiVOIP FX User Guide Phone Book Configuration 111 5. When your Outbound and Inbound PhoneBook entries are completed, click on Save and Apply in the sidebar menu to save your configuration. You can change your configuration at any time as needed for your system. There are two “Edit Entry” screens ...

Phone Book Configuration MultiVOIP FX User Guide 112 The “Next Entry” and “Previous Entry” buttons allow you to go from one entry to the next without interruption. You must click OK to confirm the change before moving on to the next entry.

MultiVOIP FX User Guide Phone Book Configuration 113 Phonebook Examples The following example demonstrates how Outbound and Inbound PhoneBook entries work in a situation of multiple area codes. Consider a company with offices in Minneapolis and Baltimore. The system depicted is SIP. However, the pho...

Phone Book Configuration MultiVOIP FX User Guide 114 An outline of the equipment setup in both offices is shown below. IP Network VoIP 200.2.10.3 717-5170 PBX -51 71 -5172 - 5173 -51 74 Company HQ. Minneapolis North Sub. area 763 Local-Call Area Codes: 612, 651, 952 325-7001 R o u t e r VoIP 200.2.9...

Phone Book Configuration MultiVOIP FX User Guide 116 To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits. (In this case, we are assuming that the Baltimore PBX does not require an “8” or “9” to seize an outside phone line.) If a Baltimore employee dials any phone numb...

MultiVOIP FX User Guide Phone Book Configuration 117 Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minneapolis VOIP (shown second below). Notice the extended prefix to be removed: 14103257. This entry allows Minneapolis us...

Phone Book Configuration MultiVOIP FX User Guide 118 The Outbound PhoneBook for the Minneapolis VOIP is shown below. The third destination pattern, “7” facilitates reception of co-worker calls using local-appearing-extensions only. In this case, the “Add Prefix” field value for this phonebook entry ...

MultiVOIP FX User Guide Phone Book Configuration 119 Configuring Mixed Digital/Analog VOIP Systems Analog MultiVOIP units, like the MVPFX2-2/4/8 units and the MVP-210/410/810/410SS/810SS units are compatible with digital MultiVOIP units like the MVP2410. In many cases, digital and analog VOIP units ...

MultiVOIP FX User Guide Phone Book Configuration 121 Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 101# Note 3. 200.2.9.8 To originate calls to Rochester local PSTN us...

Phone Book Configuration MultiVOIP FX User Guide 122 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 101# Note 3. 200.2.9.8 To originate calls to any PSTN phone in Rochest...

MultiVOIP FX User Guide Phone Book Configuration 123 Outbound Phone Book for MVPFX2 Analog VOIP (Site E) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A. 1507 1507 101# Note 3. 200.2.9.8 To originate calls to any PSTN phone in Rochester area usi...

Phone Book Configuration MultiVOIP FX User Guide 124 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175662. 4. Await completion. Talk. Site A calling Site C, Method 2 1. Dial 101#7175662 2. Await completion. Talk. Note: Series I analog ...

MultiVOIP FX User Guide Phone Book Configuration 125 Site D calling Site C 1. Dial 915077175662. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns...

Phone Book Configuration MultiVOIP FX User Guide 126 Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre Outbound Phonebook to facilitate origination of the call, would be 1402263742. The call would...

MultiVOIP FX User Guide Phone Book Configuration 127 Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of the call, would be “31”. The string “1615492”...

MultiVOIP FX User Guide Operation & Maintenance 129 Operation and Maintenance Summary There are several groups of software screens that facilitate basic operation and maintenance of the MultiVOIP. The following commands and functions are accessible on the sidebar menu and they allow you to: (a) ...

Operation and Maintenance MultiVOIP FX User Guide 130 System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting. This screen is accessibleby clicking System Information in the sidebar menu.

MultiVOIP FX User Guide Operation & Maintenance 133 Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software. About Call Progress Ac...

Operation and Maintenance MultiVOIP FX User Guide 134 The Call Progress Details Screen Call Progress Details: Field Definitions Field Name Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which call-progress details are being vi...

Operation and Maintenance MultiVOIP FX User Guide 136 Call Progress Details: Field Definitions (cont’d) From – To Details Description From field alphanumeric string Description of calling party. Gateway Name (from) alphanumeric string Identifier for the VOIP gateway that handled the origination of t...

MultiVOIP FX User Guide Operation & Maintenance 137 Call Progress Details: Field Definitions (cont’d) Field Name Values Description Call Status fields Silence Compression SC “SC” stands for Silence Compression. With Silence Compression enabled, the MultiVOIP will not transmit voice packets but i...

Operation and Maintenance MultiVOIP FX User Guide 138 About IP Statistics To access the IP Statistics screen, click on “IP Statistics” in the sidebar menu. IP Statistics Screen

MultiVOIP FX User Guide Operation & Maintenance 139 IP Statistics: Field Definitions Field Name Values Description UDP versus TCP . (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP...

MultiVOIP FX User Guide Operation & Maintenance 141 IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets. RTP packets are a type or subset of UDP packets. Transmitted integer value Number of RTP packets transmitted by this VOI...

Operation and Maintenance MultiVOIP FX User Guide 142 General Operation Functions Several basic software functions are accessible from the MultiVoip sidebar menu, as shown below. Clicking on the option will bring up the corresponding screen. (Note that online Help has not yet been implemented.) Chan...

MultiVOIP FX User Guide Operation & Maintenance 143 About Passwords & Login/Logout from Specific Computers The first time you access the MultiVOIP web GUI from a particular computer, you must enter the Username and Password. If you close the browser without logging out (by clicking on Logout...

Operation and Maintenance MultiVOIP FX User Guide 144 Logout To log out, click on Logout in the sidebar menu and then click Yes to confirm your intention to log out of the MultiVOIP program. After you log out, you must enter your username and password again in order to access the MultiVOIP web GUI. ...

MultiVOIP FX User Guide Operation & Maintenance 145 Reboot Voip The Reboot Voip command allows you to reboot the MultiVOIP unit on demand. In the general course of operation, this command will not be needed. The command is included, however, to provide a remedy for situations when, by unexpected...

Operation and Maintenance MultiVOIP FX User Guide 146 Upgrading MultiVOIP Firmware Introduction From time to time, a new version of the MVPFX2 firmware may be issued. When a new firmware version is issued, you can overwrite the MultiVOIP with the new code either by using a TFTP server or by using an...

MultiVOIP FX User Guide Operation & Maintenance 147 Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the MultiVOIP. Note that the structure of the MultiTech web/FTP site may chan...

Operation and Maintenance MultiVOIP FX User Guide 148 Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will appear for any MultiVOIP model described in thi...

Operation and Maintenance MultiVOIP FX User Guide 150 To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connection and IP Addresses . Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network. An IP ad...

MultiVOIP FX User Guide Operation & Maintenance 151 3. Install FTP Client Program or Use Substitute . You should install an FTP client program on the controller PC. FTP file transfers can be done using a web browser (e.g., Mozilla or Internet Explorer) in conjunction with a local Windows browser...

Operation and Maintenance MultiVOIP FX User Guide 152 5. Identify Files to be Updated . Determine which files you want to update. Three types of files can be updated using the FTP feature. File Type File Names Description firmware “bin” file mvpapp This is the MultiVOIP firmware file. Only one file ...

Operation and Maintenance MultiVOIP FX User Guide 156 Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WS- FTP” client) are more text oriented. 9. Before attempting to update any other files, wait at least 3 minutes (which allows time for the Mult...

MultiVOIP FX User Guide Operation & Maintenance 157 11. After updating the MultiVOIP’s file system image file (mvpfs-img), you must clear the Java cache of files that pertain to the old/outdated version of the image file. A. To clear the Java cache in Windows, go to Start | Settings | Control Pa...

Operation and Maintenance MultiVOIP FX User Guide 158 C. When the Delete Temporary Files screen appears, click OK . Then click OK again at the main Java screen. D. Using a new browser window, go to the IP address of the MultiVOIP. All of the new features of the updated file system image file will no...

MultiVOIP FX User Guide Operation & Maintenance 159 Upgrading MultiVOIP Firmware via TFTP using HyperTerminal 1. Before beginning this procedure, you must have a TFTP server program running on a computer that has access to the network on which the MultiVOIP is running and the upgrade software fi...

Operation and Maintenance MultiVOIP FX User Guide 162 8. Reboot the MultiVOIP by turning off its power and turning it back on again. The ARMBoot prompt will appear on the HyperTerminal screen. When this screen appears, you must quickly press any key to stop the regular boot-up process (the manual bo...

MultiVOIP FX User Guide Operation & Maintenance 165 12. To confirm that the TFTP server IP address was indeed changed to the value you want, type printenv at the mvp-boot> prompt and then press Enter . 13. If necessary, you can also change the IP address of the voip (which is the ipaddress fi...

Operation and Maintenance MultiVOIP FX User Guide 166 14. . Type saveenv and press Enter. 15. At the mvp-boot> prompt, type update and then press Enter. A menu will appear that lists, by number, the various firmware entities (“partitions”) that could be updated with this command. When you choose ...

MultiVOIP FX User Guide Operation & Maintenance 167 16. At the mvp-boot> prompt, type 4 to update the application. NOTE: The file system (the appropriate file name is “mvpfs-img” with no file extension) can also be updated at this menu by typing 3 . The MSP firmware can be updated at this men...

Operation and Maintenance MultiVOIP FX User Guide 168 17. When the Image Xfer Method menu appears, type 1 . (Option 2 will also work, but it could take as long as 45 minutes to accomplish the transfer by using the “Serial - Kermit” connection.)

MultiVOIP FX User Guide Operation & Maintenance 169 18. The transfer process will take a few minutes. When complete, the response “Write done !!!” will appear. After the “Write done!!!” message appears, you can then update other firmware partitions (like the file system and the MSP firmware) usi...

Operation and Maintenance MultiVOIP FX User Guide 170 B. In the General tab of the Java program, click “Delete Files.” C. When the Delete Temporary Files screen appears, click OK . Then click OK again at the main Java screen. D. Using a new browser window, go to the IP address of the MultiVOIP. All ...

MultiVOIP FX User Guide Operation & Maintenance 171 SysLog Server Functions MultiTech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit...

Operation and Maintenance MultiVOIP FX User Guide 172 Before a SysLog client program is used, the SysLog functionality must be enabled within the MultiVOIP in the Logs menu under Configuration . The IP Address used will be that of the MultiVOIP itself. In the Port field, entered by default, is the s...

MultiVOIP FX User Guide Operation & Maintenance 173 Configuring the SysLog Client Program . Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, opt for interaction with an SNMP system (not applicable...

MultiVOIP FX User Guide Warranty, Service, & Tech Support 175 Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years ...

Warranty, Service, & Tech Support MultiVOIP FX User Guide 176 Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience di...

Regulatory Information MultiVOIP FX User Guide 178 EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member Stat...

MultiVOIP FX User Guide Regulatory Information 179 2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown. If applicable, the facility interface codes (FIC) and service order codes (SOC) are shown. 3. An FCC compliant telephone cord...

Regulatory Information MultiVOIP FX User Guide 180 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A siste...

Cable Pinouts MultiVOIP FX User Guide 182 Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 PIN NO. 4 7 8 3 2 6 1 5 1 2 3 4 5 6 7 8 To DTEDevice (e.g., PC) CLEAR TO SEND TRANSMIT DATA RECEIVE DATA SIGNAL GROUND PIN NO. To Command Port Connector DB9F RJ-45 RJ...

TCP/UDP Port Assignments MultiVOIP FX User Guide 184 Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the I...

MultiVOIP FX User Guide Index 185 INDEX 1 LED .............................................................................11 abbreviated dialing, inter-office T1..............................................................................102 Accept Any Number (inbound) T1.............................

MultiVOIP FX User Guide Index 189 SysLog Server Enable.................................................94 logs screen, accessing .....................................................92 long-distance call savings T1..............................................................................102 lost...

Index MultiVOIP FX User Guide 190 allowing with Web GUI..............................................62 Port field, SysLog Server ................................................94 Port Number (Call Signaling) field .................................88 power consumption..................................