Multi-Tech Systems FF820 - Manuals

Chapter 1: Product Description and Specifications Multi-Tech Systems, Inc. FaxFinder Admin User Guide 5 The FF420 and FF820 are both housed in chassis of the same size and shape. Similarly, the FF120 and FF220 are both housed in a chassis of the same size and shape, a chassis smaller and differently...

Chapter 1: Product Description and Specifications Multi-Tech Systems, Inc. FaxFinder Admin User Guide 6 Safety Warnings Telecom 1. Never install telephone wiring during a lightning storm. 2. This product must be disconnected from power source and telephone network interface when servicing. 3. This p...

Chapter 1: Product Description and Specifications Multi-Tech Systems, Inc. FaxFinder Admin User Guide 7 Technical Specifications The FaxFinder models meet the following specifications: FF120/220 FF420/820 Connectors RJ11 Line Jacks (1 or 2), Console Serial Port for RJ45-to-RS232 configuration/debug ...

Chapter 1: Product Description and Specifications Multi-Tech Systems, Inc. FaxFinder Admin User Guide 8 Related Manuals Each FF-120/220/420/820 FaxFinder unit comes with 4 manuals that serve different purposes (see table below). In addition, several FaxFinder Reference Guides are available on the Mu...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 9 Chapter 2 – Installation Introduction This chapter shows you how to set up your Multi-Tech Model FF120/220/420/820 FaxFinder. The setup process includes both cabling of the FaxFinder unit and configuration of the FaxFinder...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 10 Mechanical Mounting The FF120/220 FaxFinder comes with chassis screw holes to facilitate attaching it to a flat surface. The FF420/820 are table-top units that can also be rack-mounted. Rack-mounting hardware is included.

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 11 Quick Hookup FF120/220 FF420/820 FaxFinder FF-120/220 Hookup Power Cable Receptacle Cabling to your IP network. RJ-45 connector. Cabling to telco POTS lines or PBX station ports. LINE 1 LINE 2 LAN 1 CONSOLE RESET Cabling ...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 12 Earth Grounding for FF420/820 Product Ground Screw Grounding connectors must be secured permanently to product ground screw and earth ground screw. Earth Ground Screw: Connected to Permanent Earth Ground of Building’s Ele...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 13 FaxFinder Operating Modes The FaxFinder Fax Server provides two-way fax service to PC client users on an Ethernet network. For outgoing service, users send faxes by using the Print command of any application program and s...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 14 Installation Overview Part A: Cabling – Connecting the FaxFinder to Power, Phone Lines, and Ethernet Summary : Place the FaxFinder in a convenient location, and then connect it to your AC power outlet and Ethernet. 1. Con...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 15 2. Verify Powering. After power is applied, the Power LED comes on immediately but there is a 4-second delay before the Status LED comes on. In normal operation, the Status LED will be flashing. When you apply power, the ...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 16 Part B: Connecting to Telephony Service The FaxFinder can either be connected to a PBX (for use in Automated Routing Mode ) or to POTS lines (for use in Manual Routing Mode ). Connection for Automated Routing Mode Connect...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 17 Part C: Installing the Software There are two programs to install for configuring and using the FaxFinder unit. The Device Manager software is for the Administrator and primarily deals with the setup and logging functiona...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 18 C. Select the location where you would like the software to install. Click Next . D. The software is ready to be installed. Click Install .

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 19 E. When the installation is completed, click Finish . Installation of the Device Manger software is complete. You may now move ahead and set up your FaxFinder unit using the Device Manager software, or continue with the C...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 20 Installing the Client software A. Insert the FaxFinder Product CD into the CD-ROM drive of the client PC. If the CD does not auto start, use Windows Explorer to navigate to your CD drive and launch the installation progra...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 22 D. At the Confirm Installation screen, click Next to begin the installation.. E. A transient screen will appear while files are being copied. F. The FaxFinder Client software can place a shortcut in the Startup directory ...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 24 Client Install on Terminal Service The process for installing the FaxFinder Client software in Terminal Services is as follows: • Run the FaxFinder Client for Terminal Services installer as an administrator on the termina...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 25 FaxFinder Client Terminal Services MSI Installer The FaxFinder Client Terminal Services Installer is also available as an MSI package. • Run the FaxFinder Client for Terminal Services installer as an administrator on the ...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 26 Part D: Configuring the FaxFinder Server Summary of Configuration Data The table below lists the information you will need to fill in on the various FaxFinder Server screen. Gathering this information in advance will expe...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 27 Manual Routing Mode: Mapping of FF Ports to Phone Numbers FaxFinder Port Phone Number Port 1 Port 2 Port 3 Port 4 Port 5 Port 6 Port 7 Port 8 Automated Routing Mode: PBX Phone Number Ranges Start of Range End of Range

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 28 1. Setting Admin PC to Startup IP Address There are two ways that you can set the startup IP parameters. You can either • do steps 1A and 1B , then do the steps for your operating system from the table, and then skip to 2...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 29 Double-click on the FaxFinder in the Auto Discovery Monitor dialog box and change the IP Addresses. If you know the correct User ID and Password, you can change the IP Address, Subnet Mask or Gateway IP. Select the field ...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 32 5. Log In After Reset Having reset the IP address of the administrator’s PC, you must log into the FaxFinder Server software again. Go to the Login screen, enter admin as User Name and admin as Password. 6. Setting Admini...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 33 At this point, the FaxFinder ‘home’ page is displayed. Click on Phone Book to see the updated values. The next step ( B1 ) will depend on the routing mode (automated or manual) used. B1. “Pots Line n” Rows: Automated Rout...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 39 11. Sending Test Fax from Fax Machine to FaxFinder A. Using a conventional fax machine, send a fax to the fax number established for the FaxFinder Administrator. B. Verify that the fax message sent reaches the email inbox...

Chapter 2: Installation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 41 12. Adding Client-Users to the Phone Book A. In the Phone Book screen just below the entries for the FaxFinder administrator, make entries for the other persons in your office who will send and receive faxes through the F...

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 42 Chapter 3 – FaxFinder Server Sof tware Screens Introduction In this chapter, we present the screens of the FaxFinder server software. We describe each field in each screen and some of the command buttons. (We do not describe command buttons that...

Chapter 3: FaxFinder Server Software Screens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 43 Login Screen The FaxFinder Server Login screen is the primary security device for the Server software. The FaxFinder has a default setting that allows use of “admin” as both the User Name and the Pass...

Chapter 3: FaxFinder Server Software Screens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 44 Fax Log Screen Sorting Function . You can sort the entries of this screen by doing a mouse-over on the name/identifier of any column that has variable entries. After you click on the column name, the ...

Chapter 3: FaxFinder Server Software Screens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 45 Fax Details Screen The Fax Details screen is a secondary screen accessible from the Fax Log screen. It presents detailed technical information about a fax selected in the Fax Log screen. Fax Details S...

Chapter 3: FaxFinder Server Software Screens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 47 Current Status Screen Current Status Screen Field Definitions Field Name Values Description System fields group Current Time weekday, mo, dd hh:mm:ss yyyy The present time of day. Pending Msgs numeric...

Chapter 3: FaxFinder Server Software Screens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 49 The “Initialize Modem” and “Make Busy” button commands can be legitimately invoked only by a user with administrative rights. If a non-administrator clicks on either of these buttons, that party will ...

Chapter 3: FaxFinder Server Software Screens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 50 Administration Screen

Chapter 3: FaxFinder Server Software Screens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 52 Administration Screen Field Definitions (continued) Field Name Values Description SMTP Configuration Fields SMTP Server User ID alphanumeric Identifier used by FaxFinder when interfacing with mail ser...

Chapter 3: FaxFinder Server Software Screens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 54 Phone Book Screen The Phone Book screen maps the PBX extension phone numbers of clients to their respective email inbox addresses at which they will receive incoming faxes as viewable drawing files. S...

Chapter 3: FaxFinder Server Software Screens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 56 Modem Configuration Screen Modem Configuration Screen Field Definitions Field Name Values Description Modem POTS Modem #, All This field allows you to select one or all modems to change configuration....

Chapter 3: FaxFinder Server Software Screens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 59 “Modem Configuration: POTS Modem” Screen Field Definitions (cont’d) Field Name Values Description Error Correction on, off By setting Error Correction to "on," you are requesting that faxes be...

Chapter 3: FaxFinder Server Software Screens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 60 Password Administration Screen Use the Password Administration screen to assign password to client users in the FaxFinder system. In this screen, you specify each client’s name, user ID, and password....

Chapter 3: FaxFinder Server Software Screens Multi-Tech Systems, Inc. FaxFinder Admin User Guide 61 Shared Resources Screen Inbound Fax Backup gives you the ability to add a Share location to copy received faxes. This feature allows all incoming faxes to be copied to a share location before they are...

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 62 Chapter 4 – FaxFinder Client Sof tware Conf ig uration Establishing Client User’s ID in System When the FaxFinder Fax Client Software starts, you will be prompted to enter your own client user information in the Options | Identification screen. ...

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 63 Associating Client with Specific FaxFinder Unit(s) Sometimes more than one FaxFinder unit is connected to an Ethernet network. In some cases, certain client users might be assigned to some FaxFi...

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 65 Disassociating the Client from a Specific FaxFinder Unit In this procedure, you will un-do the procedure “Associating Client with a Specific FaxFinder Unit.” This situation might occur when chan...

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 66 Disabling and Re-Enabling a Client’s FaxFinder Service Disabling a FaxFinder’s service to a specific client is simply a temporary version of disassociating the client from that FaxFinder. When a...

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 68 The FaxFinder Send Fax Screen The FaxFinder Send Fax screen appears (a) when you ‘print to FaxFinder’ from any application program, or (b) when you select the Send Fax command from the File menu...

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 71 FaxFinder Fax Client Software Menu Command Definitions Option tab Description Identification tab. The Fax Header Local ID can be used to set the ID of the Sending Modem when Sending a Fax using ...

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 73 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Field Name Values Description Device Status tab Device (column) alphanumeric Shows status of FaxFinder or HylaFAX server units wit...

Chapter 4: FaxFinder Client Software Configuration Multi-Tech Systems, Inc. FaxFinder Admin User Guide 76 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Field/Command Name Values Description Fax Log tab Recipient (column) Identifies recipient of each outgoing fax. Time/Date Sent (co...

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 79 Chapter 5 – FaxFinder Client Sof tware Operation Introduction This chapter describes the things that a client user can do with the FaxFinder system. Three software programs are involved: the FaxFinder Client Software, the Multi-Tech Tiff Viewer ...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 80 Sending a Fax To send a fax by printing from an application program on a client PC, follow the steps listed below. 1. The FaxFinder client software must be installed on the PC. (See the section “Ins...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 81 5. At the application program (for example, a word processing program or drawing program), print to the FaxFinder. Setting the destination of the printing job varies from program to program. For the...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 82 After the FaxFinder has been chosen as the target printer, a ‘Properties/Preferences’ screen can be accessed by clicking on either “Properties” or “Preferences” on the Print dialog box (for most app...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 83 6. After the printing has been initiated by the application program, the FaxFinder Send Fax screen will appear. Click on Address Book . When the Address Book screen appears, click “New.” At the New ...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 84 You can also access the Address Book directly to add and edit entries. At the FaxFinder Fax Client Software screen, go to Edit | Add Contact . 7. If you want to include a cover page with your fax, c...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 85 The “Cover Page Style” chosen will determine how this information will appear on the fax cover page. You can select a standard style from the “Cover Page Style” drop-down menu or create a style of y...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 86 Scheduling Fax Transmissions The FaxFinder allows you to send a fax immediately or delay its transmission until a later time. Perhaps the most common motivations for delayed faxing are to enjoy the ...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 87 7. The fax will be sent at the scheduled time. You can view the event as it happens in the FaxFinder client software Device Status screen or after the fact in the Fax Log screen. Re-Sending a Failed...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 88 Putting Pending Faxes on Hold and Removing the Hold Suppose you have sent a fax to 10 recipients and, shortly after clicking on Send Fax, you realize that there is something incorrect in the content...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 89 2. While the fax is being sent to the second party, the client user realizes that there is something wrong with the fax. She brings up the FaxFinder Fax Client Software screen, opens the File menu, ...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 91 She could “delete” the fax, which means that that fax transmission would never be completed. Pause is canceled on reboot . If she shuts down her computer for the day while leaving this fax in a “pen...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 92 Setting Fax Retry Number and Interval You can set the FaxFinder client software to retry a fax transmission if it fails on the first attempt. You can set both the number of additional attempts and t...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 93 Sending One Fax Containing Multiple Documents The FaxFinder allows you to include multiple documents in a single fax transmission. Those multiple documents could come from the same or different appl...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 94 3. You can also add to the list of files to be faxed out by including items that you have stored. In the “Documents” pane of the FaxFinder Send Fax screen, click + . You could then browse to find, f...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 95 Forwarding a Fax Suppose you receive a fax using the FaxFinder system. Suppose that fax message is something you want to pass along to another party in fax form at a later date (for example, Rocky M...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 96 4. In the FaxFinder Send Fax screen, specify a recipient for the fax. The recipient could either come from your Address Book or be entered by clicking “+” in the “Recipients” pane and then typing th...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 97 4. The incoming fax arrives in the client’s email inbox as a message with an attachment. The email message is marked as being from the FaxFinder Administrator. The sender’s “Remote ID” and the clien...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 98 Receiving Faxes in Automated Routing Mode In Automated Routing Mode , the FaxFinder Server delivers incoming faxes to client PCs in their email inboxes. 1. A PBX extension number must be assigned to...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 99 5. The fax recipient (a client of the FaxFinder Server) opens the email message. The incoming fax message takes the form of a graphic file attachment. The FaxFinder Server has assigned the file an a...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 101 While most of these features are common to many graphical programs, some warrant a bit of explanation. Copy . The Copy function allows you to copy the fax file and insert it into a different applic...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 102 Spot Magnifying Glass . In this viewing mode, a magnifying glass icon (cursor) appears. It can be used in one of three ways to magnify any portion of the image: (a) Click over Area, (b) Click-and-H...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 103 Click-and-Hold over Area . Two additional windows will appear. The cursor itself becomes a small secondary window of fixed size. The same image also appears on a third window. You can adjust the si...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 104 Importing Fax Images into Other Application Programs The Copy command in the Multi-Tech Tiff viewer program allows you to import the fax image into other application programs. In the illustration b...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 105 Setting up Your Address Book Manually The Address Book in the FaxFinder Client Software adds significant convenience to the system. When recipient contact information has been entered in the Addres...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 106 5. A Contact – Recipient screen will appear presenting the contact info for this particular recipient. 6. When you click on “Address Book” at the FaxFinder Send Fax screen, this same contact list w...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 108 Setting up Your Address Book by Synchronizing with Outlook What Synchronization Means During synchronization, entries from the FaxFinder Client Address Book and from the specified folder of MS Outl...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 110 5. Right-click on Outlook Synchronizer and select Synchronize with Outlook . The attempt to synchronize the FaxFinder Address Book with MS Outlook will cause Outlook to present a security screen at...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 111 Setting Up Address Books with CSV Files Files in CSV format (comma separated values) consist of spread-sheet data presented in ASCII (plain text) form. As such, the data can be transferred between ...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 112 Suppose you had a list of potential customers exported to CSV format from an MS Excel spreadsheet and, for each customer, there were 10 fields of data, including their names and fax numbers. To imp...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 113 Exporting a FaxFinder Address Book to CSV File Format 1. At the FaxFinder Client software, go to Address Book | Export . The Address Book Export screen will appear. 2. Use the “Delimiter” drop-down...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 116 For example, if the first record has a literal value of “Name” in the Name field, a literal value of “Organization” in the Organization field, etc., then your import CSV file did indeed have First ...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 117 Importing CSV Files into FaxFinder Address Book with a Customized Template CSV contact lists can be created in many applications (MS Outlook, MS Excel, Notepad, etc.). In general, those contact lis...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 120 Finish mapping all appropriate CSV fields to New Contact screen fields. 11. When the mapping is complete, click OK . You will then be prompted to name the template file that you have just created t...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 122 15. When you are satisfied that the mapping is set up correctly, click Import at the Address Book Import screen. The importing activity will be indicated in the Device Status tab of the FaxFinder F...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 123 Transferring an Established Standard FaxFinder Address Book to a New Client-User A FaxFinder Address Book can be created in any of several ways: new contacts can be added manually, they can be adde...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 124 4. At the FaxFinder Client software, the new client-user should go to Address Book | Import . At the Address Book Import screen, the client-user should browse to the established CSV import file at ...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 125 Cover Pages Faxes are often accompanied by a cover page that specifies from whom it was sent, to whom it was sent, the date, and other details about the sending and receiving parties. Using Stock C...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 128 5. Since we intend to use a cover page, we click “Use Cover Page” and then select a stock cover page from the “Cover Page Style” drop-down list. We can then type a subject for the fax message and t...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 129 6. To see how the cover page appears after the sender and recipient information has been automatically inserted, click Preview Fax. This is how the fax cover page will be sent. 7. To send the fax, ...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 130 Creating or Modifying Cover Page Styles The Multi-Tech Cover Page Generator program allows you either to produce custom cover pages or to use existing style templates. In this section, we will desc...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 131 3. Several types of objects can be added to a cover page file. These are listed in the Insert pull down menu. The commands to create these objects can be invoked either here or from buttons on the ...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 136 Modifying Existing Cover Page Templates Note : While all five stock cover page styles can be readily customized, the styles “PlainComplete” and “PlainShort” are especially well suited to customizat...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 137 For our example, we will rename the file rmc1.cpg, for the purposes of our fictitious company, Rocky Mountain Construction, Inc. 4. You can use the Tab key to skip from field to field in the templa...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 141 9. When the fax is sent, the ‘automated’ fields on the cover page template will be filled in with information from the Address Book (if the recipient is listed there). Click on “Preview Fax” in the...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 142 Cover Page Generator Menu/Icon Command Descriptions File Menu FaxFinder Cover Page Generator Software Menu Command Definitions (cont’d) Command Name Icon Short- cut Description File Menu commands N...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 144 FaxFinder Cover Page Generator Software Menu Command Definitions (cont’d) Command Name Icon Description Insert menu commands Static Text Use to insert text objects needed in the cover page template...

Chapter 5: FaxFinder Client Software Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 146 Reporting Failed Faxes to the Administrator Occasionally clients will receive email messages from the FaxFinder that pertain to faxes that have failed partially or entirely. That is, some or all of...

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 147 Chapter 6 – Server Operation Fax Log Email Messages The FaxFinder administrator will receive an email after every user-specified n faxes have been handled by the FaxFinder ( n is the total of faxes sent and received). The subject of the email w...

Chapter 6: Server Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 149 Dealing with Failed Fax Reports Occasionally clients will receive email messages from the FaxFinder that pertain to faxes that have failed partially or entirely. That is, some or all of the intended pages of the fax ...

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 150 Chapter 7 – Device Manager Operation Introduction The process of installing the Device Manager software is explained in Chapter 2. This chapter will describe the options available to an administrator using the Multi-Tech Device manager software...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 151 Device Manager Main Screen The Device Manager’s main screen lists the devices (FaxFinders, CallFinders, or Multi-Access units) that are working together as a system. In a FaxFinder system, for example, the sy...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 152 Access to Commands The commands of the Device Manager software are accessible in the program’s pull down File and Edit menus, and through a right-click menu that becomes available when a particular device (Fa...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 154 Device Manager “File” Menu File Menu Command Description of Fields & Buttons Options Logging Options can be used to alter the default logging options for the Device Manager. Normally, changes to these opt...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 155 Device Manager “Edit” Menu Edit Menu Command Description Synchronize Phonebooks Transfers phonebook data from a Primary FaxFinder unit to all FaxFinders designated as Copy units. The phonebook sharing statuse...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 156 Synchronizing Phonebooks When FaxFinder phonebooks are synchronized, all non-administrative listings match. One FaxFinder unit (the Primary unit) holds the master list that is transmitted (using the Synchroni...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 157 3. Using synchronization . In the main Device Manager screen, open the Edit menu and select Synchronize Phonebooks . The Synchronize Phone Books screen will appear along with a series of transient screens (de...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 158 Adding Devices Any FaxFinder/CallFinder/MultiAccess unit to be added to the system and come under the management of the Device Manager software must be connected to the same IP network as the computer running...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 159 Using the Auto-Discovery Monitor The Auto-Discover Devices command of Device Manager will automatically search the network for FaxFinder, CallFinder, or Multi-Access units. The Auto-Discover Devices command i...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 161 Deleting a Device Invoking the Delete command removes the selected device (FaxFinder, CallFinder, or Multi-Access unit) from the system. Once deleted, the device will no longer be under the management of the ...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 162 Saving a Configuration Each type of device in the FaxFinder/CallFinder/MultiAccess family saves all of its settings (IP address, password, modem parameters, DID channel parameters, phone book settings, etc.) ...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 163 Restoring a Configuration To re-install on the device (FaxFinder, CallFinder, or MultiAccess unit) a group of settings (configuration) previously saved on the computer running the Device Manager software, use...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 164 Exporting a CSV Phonebook By using the export CSV phonebook command, you will create a comma separated file that is easily imported into other FaxFinder units. Right click on the server that you want to expor...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 166 Importing a CSV Phonebook The companion to exporting a CSV phone book, importing a CSV phone book takes a file created by the export command and replaces the current phone book with that of the unit the file ...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 168 After the Configuration file is saved, the Server Import Dialog appears. You can select the file to import, select a file-mapping template or define a new template. Then you can preview the Import to check fo...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 173 Retrieving Received Faxes Retrieve Received Faxes provides a way to FTP faxes off a FaxFinder Server when there are problems with the email server. If problems occur with the delivery of faxes via email you m...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 175 Firmware Updating Process Over time, new versions of firmware will be issued. When these newer versions become available, you will want to secure the firmware files (typically by downloading them from the Mul...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 176 For the remainder of this procedure, we will illustrate modem updating with an 8-port FaxFinder (8 POTS modems). The procedure will be essentially the same for Multi-Access units. For current CallFinder model...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 177 3. Browse to the location of the most recent firmware file. Again, confirm that the update file has a higher version level than the firmware file that it will replace. 4. Click Start Update . 5. The FaxFinder...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 179 Server Firmware Update 1. Bring up the Device Manager software main screen. In the Device column, identify the FaxFinder unit on which the update is to be done. Be sure that the Status of that unit is idle be...

Chapter 7: Device Manager Operation Multi-Tech Systems, Inc. FaxFinder Admin User Guide 181 6. The updating process will take as long as a minute. During this time, several messages will appear in the Update FaxFinder N.N.N.N window. A transient TFTP screen may appear briefly. If the updating proces...

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 183 Appendix A – Troubleshooting 1. What if I can't see the web page for my FaxFinder? REMEDY: Verify that the Admin PC is actually on the same subnet as the FaxFinder and that it can be “pinged.” Launch a Command Prompt. (In WinXP, go to Start | A...

Appendix A: Troubleshooting Multi-Tech Systems, Inc. FaxFinder Admin User Guide 185 No email message after mail server setup (cont’d) CAUSE E: The email server does not support SMTP. RESPONSE E: Contact the FaxFinder unit using telnet either at its IP address or name (if a name server is present) an...

Appendix A: Troubleshooting Multi-Tech Systems, Inc. FaxFinder Admin User Guide 186 4. What if the FaxFinder doesn't answer a fax call? REMEDY for Manual Routing Mode Use this procedure if during a test call to the FaxFinder, you fail to see the "Waiting for Connect" State in the Current Sta...

Appendix A: Troubleshooting Multi-Tech Systems, Inc. FaxFinder Admin User Guide 187 6. SMTP Error Code List Many messages now contain the last response from the email server. These error codes may be looked up to give more details of exactly what occurred. Error Message Explanation Bad Mail Server A...

Appendix B: Regulatory Information Multi-Tech Systems, Inc. FaxFinder Admin User Guide 190 Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such messa...

Appendix B: Regulatory Information Multi-Tech Systems, Inc. FaxFinder Admin User Guide 191 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take back electronics products ...

Appendix B: Regulatory Information Multi-Tech Systems, Inc. FaxFinder Admin User Guide 192 C-ROHS HT/TS Substance Concentration 依 照中国 标 准的有毒有害物 质 信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS ，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平...

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 193 Appendix C – Warrant y, Service, & Repair Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (dep...

Appendix C: Warranty, Service, & Repair Multi-Tech Systems, Inc. FaxFinder Admin User Guide 194 Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product....

Appendix D: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 195 Appendix D – Example Systems Sample FaxFinder Systems The FaxFinder system handles faxes in a non-conventional way. A regular fax machine is a centralized resource. The FaxFinder system decentralizes fax functions th...

Appendix D: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 197 Server Setup for Sample FaxFinder System 192.168.4.251 Pete PSTN PBX Ext 3049 PatAdmin Internet Time Server FF420FaxFinderServer Ethernet Port Mail Server PC of FaxFinder Administrator Email: [email protected] All incom...

Appendix D: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 198 Receiving a Fax, Server Perspective Customer faxes orderto Joe at Acme99. Uses Joe’s PBXfax number:7635553032 1 2 Fax message traversespublic phone network. Fax message reachesPBX. Calls to all fax ex-tensions are di...

Appendix D: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 199 Receiving a Fax, Client Perspective

Appendix D: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 200 Sending a Fax, Server Perspective Customer receivesMary’s FAX messageabout productspecifications. 1 Acme99 Office Customer’s Office PBX Ext 3032 Joe PBX Ext 3049 PatAdmin Email:[email protected] Mary prints to FaxFinder...

Appendix D: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 201 Sample Client Setup Associating with Servers and Self Identification

Appendix D: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 202 Address Book: Methods of Management

Appendix D: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 205 Printing to FaxFinder What Administrators Must Tell Users

Appendix D: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 206 Sending a Fax, Client Perspective

Appendix D: Example Systems Multi-Tech Systems, Inc. FaxFinder Admin User Guide 207 Fax Message Components Cover Page Fro m: To: Su bject :Co mment : T he t i me h as c ome for a ll g oo dpe rso ns to co me to the aid of the irres pe ct ive cou ntri es . D ea r Mr Jo ne s: W e w e re p le ase d a t ...