Meridian Link/Customer Controlled Routing - Manuals

v Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Contents About this guide xv References xviii Chapter 1: Meridian Link/CCR 1 Co-residency overview 1 Keycode 4 Ethernet LAN-based PC 5 Module address and module name 7 Chapter 2: Overview of Meridian Link 9 Meridian Link applic...

vi Contents 553-3202-210 Standard October 1998 Chapter 3: Overview of Customer ControlledRouting 27 CCR application 30 An example of CCR call handling 30 Key CCR concepts 31 Operating system 31 New with CCR Release 3C 32 Application Module Link 32 Diagnostic tools 32 System console and maintenance c...

Contents vii Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 5: Hardware installation overview 87 Preparing for installation 87 Installing an IPE Module or an Application Module 88 Chapter 6: Site survey/installation checklist 91 General information 91 End user 91 Dist...

viii Contents 553-3202-210 Standard October 1998 Chapter 7: Unpack and inspect hardware 115 Receiving the IPE Module and Application Module components 116 Unpacking the IPE Module and Application Module components 117 Chapter 8: Hardware installation procedures 119 Installing the IPE Module 120 Inst...

Contents ix Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 10: Installing peripheral devices 261 VT220, VT320, and VT420 terminals 261 Personal computer running Reflection 4+ 266 Meridian Terminal Emulator (MTE 8) 267 Dot-matrix printer switch settings 268 LaserJet se...

x Contents 553-3202-210 Standard October 1998 Configure devices for status change host notification 330 Define status message groups 333 Assign telephones to status message groups (Meridian Link) 335 Configure ACD DNs 344 Configure Control DNs (CCR) 346 Configuring a Phantom Loop 349 Configuring a P...

Contents xi Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Section 6: To upgrade Meridian Link from Release 4B to Release 5C and Co-residency 381 Section 7: To update Meridian Link from Release 5 to Release 5C 382 Section 8: To update Meridian Link from Release 5 to 382 Secti...

xii Contents 553-3202-210 Standard October 1998 Chapter 15: Link configuration 479 Default configuration 479 Link 0ÑApplication Module Link 479 Link 1ÑX.25 protocol 480 Link 1ÑTCP/IP host link protocol 481 Link 2ÑMeridian Mail Link 481 Changing your configuration 482 Procedure 12: Verifying the link...

Contents xiii Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 18: Acceptance testing 527 Meridian Link/CCR 527 Meridian Mail 529 Using Edit Voice to create voice segment files 529 Recording and trimming voice segments 530 Creating a header file 530 Using Edit Voice for...

xv Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide About this guide This document details the steps and procedures required to successfullyinstall the hardware and software for your Meridian Link and/or CustomerControlled Routing (CCR) system. Meridian Link enables the call an...

xviii About this guide 553-3202-210 Standard October 1998 References Refer to the following related documents: ¥ Application Equipment Module Installation Guide (NTP 553-3201-200) ¥ Application Module and Intelligent Peripheral Equipment ModuleDiagnostic and Maintenance Guide (NTP 553-3211-510) ¥ Ap...

1 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 1: Meridian Link/CCRco-residency Co-residency overview With Meridian Link Release 5C and CCR Release 3C, you can install bothMeridian Link and CCR in a single IPE Module or Application Module.You should be aware that bo...

2 Chapter 1: Meridian Link/CCR co-residency 553-3202-210 Standard October 1998 Figure 1Meridian Link/CCR co-residency Meridian Link CCR IPE Module Meridian 1 Host Host Link AML

4 Chapter 1: Meridian Link/CCR co-residency 553-3202-210 Standard October 1998 Keycode IPE or Application Module software may or may not be pre-loaded: ¥ If the module is shipped to the United States, Europe, or Japan, thesoftware is likely to be already loaded. ¥ If the module is shipped to a Carib...

Chapter 1: Meridian Link/CCR co-residency 5 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Ethernet LAN-based PC Meridian Link and CCR co-residency also provides support for an EthernetLAN-based PC. This networking service is included for all Meridian Linkand CCR customers. N...

Chapter 1: Meridian Link/CCR co-residency 7 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide For Ethernet LAN support, Application Modules must contain: ¥ an MVME167-02 SBC card ¥ an MVME712M transition card ¥ a generic I/O panel ¥ NT7D47DA and NT7D47EA cables For more informat...

9 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 2: Overview of Meridian Link Meridian Link is an application that allows a Meridian 1 system toexchange information with a host computer so that users can integrate thecapabilities of both into a business application. A...

12 Chapter 2: Overview of Meridian Link 553-3202-210 Standard October 1998 Connecting these hardware components requires two (optionally three)signaling links: ¥ Link 0 is an Application Module Link (AML), which connects the Meridian 1 system to the IPE Module or the Application Module. ¥ Link 1 is ...

Chapter 2: Overview of Meridian Link 13 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Meridian Link application The Meridian Link application enables a host computer to control andmonitor telephone functions, such as making a call, answering a call,tracking calls as they mov...

14 Chapter 2: Overview of Meridian Link 553-3202-210 Standard October 1998 New with Meridian Link Release 5C The Meridian Link Release 5C introduces the following new features: ¥ redundant Meridian Link ¥ dual VAS ID ¥ expanded DNIS support ¥ SFN (login) message with agent ID Redundant Meridian Link...

Chapter 2: Overview of Meridian Link 15 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide SFN (login) message with agent ID This feature sends an unsolicited message to the host application when an AST/Acquired agent logs in bymanually pressing the MSB key on the ACD set or by i...

16 Chapter 2: Overview of Meridian Link 553-3202-210 Standard October 1998 Note: When setting up a redundant Meridian Link, two communication paths must be set up to two separate Meridian Linkmodules. This may involve two X.25 ports or two TCP/IP addresses. Meridian Mail Link The MML is an optional ...

Chapter 2: Overview of Meridian Link 17 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide System console and maintenance console You can use a customer-supplied console to enter OA&M commands to theIPE Module or the Application Module. The console should be anasynchronous AS...

18 Chapter 2: Overview of Meridian Link 553-3202-210 Standard October 1998 You can also use commands to do the following: ¥ back up and restore configuration and data files ¥ display how much disk space has been used up ¥ verify files ¥ delete files ¥ power down or reset the IPE Module or Applicatio...

Chapter 2: Overview of Meridian Link 19 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Ñ QPC513 Enhanced Serial Data Interface (ESDI) card (vintage G or later) Ñ NT6D80 Multi-purpose Serial Data Link (MSDL) card Ñ (Option 11 only) NTAK02AB Serial Data Interface/D-Channel Inte...

20 Chapter 2: Overview of Meridian Link 553-3202-210 Standard October 1998 Table 1Hardware supported for Meridian Link and CCR Application MVME147 AM MVME167 AM IPE Module Meridian Link 5C with X.25 Yes** Yes Yes Meridian Link 5C with TCP/IP No Yes* Yes Meridian Link 5C and CCR 3C No Yes* Yes * This...

Chapter 2: Overview of Meridian Link 21 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Software overview The Meridian 1 must be equipped with the following release of software: ¥ X11 Release 17 or later for Meridian 1 systems using Meridian LinkRelease 4 ¥ X11 Release 20 or l...

22 Chapter 2: Overview of Meridian Link 553-3202-210 Standard October 1998 Table 2X11 software compatibility matrix Application Rls. 17 Rls. 18 Rls. 19 Rls. 20 Rls. 21 Rls. 22-24 Meridian Link 4B Yes Yes Yes Yes Yes Yes Meridian Link 4Band CCR 3B Yes Yes Yes Yes Yes Yes Meridian Link 5 No No Yes Yes...

Chapter 2: Overview of Meridian Link 23 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Host This section describes the services and software that Meridian Link requiresto support the connection to the host computer. Normally these services arebundled in marketing packages tha...

24 Chapter 2: Overview of Meridian Link 553-3202-210 Standard October 1998 Host connection considerations The link to the host computer should be installed and configured followingthe host manufacturerÕs recommendations. The host may establish one ofthe following, depending on the type of host compu...

Chapter 2: Overview of Meridian Link 25 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Ethernet support is automatically enabled during application installation. AllNSE files will be loaded to the hard disk for configuration by the customerduring installation. To configure th...

26 Chapter 2: Overview of Meridian Link 553-3202-210 Standard October 1998 Meridian Mail software requirements A Meridian Mail system can be connected to the IPE Module or ApplicationModule to provide voice-processing capability to an application based onMeridian Link. The link between the IPE Modul...

28 Chapter 3: Overview of Customer Controlled Routing 553-3202-210 Standard October 1998 Figure 4CCR hardware connections (IPE Module) Terminal LAN Printer Printer PC usingReflection 4+ AML MaintenanceConsole CableNT1R03AA CableNT1R03BA Meridian 1 IPE Module installed in a Meridian 1

30 Chapter 3: Overview of Customer Controlled Routing 553-3202-210 Standard October 1998 CCR application CCR works with the Automatic Call Distribution (ACD) feature on yourMeridian 1 to give you more control over the handling of incoming calls.Each call coming through an ACD queue can be given indi...

Chapter 3: Overview of Customer Controlled Routing 31 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide ¥ For elite clients Any incoming call coming from telephone number XXX or YYY goes into the ACD queue with a higher priority (usingthe Calling Line Identification, or CLID, fe...

32 Chapter 3: Overview of Customer Controlled Routing 553-3202-210 Standard October 1998 New with CCR Release 3C CCR Release 3C introduces the following new features: ¥ expanded DNIS support ¥ support for 8 "Queue to" commands Expanded DNIS support CCR can route and treat calls based on the ...

Chapter 3: Overview of Customer Controlled Routing 33 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide An NT1R03D cable connects the customer-supplied console to the IPEModule. An NT7D61 External I/O cable or a customer-supplied 9-pin-to-25-pin cable connects the customer-suppl...

34 Chapter 3: Overview of Customer Controlled Routing 553-3202-210 Standard October 1998 Meridian 1 This section provides overviews of the Meridian 1 hardware and softwarerequired for CCR. Hardware overview One of the following system types must be installed and operational: ¥ Meridian 1 system opti...

Chapter 3: Overview of Customer Controlled Routing 35 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Option 11 systems support an SDI port on any of the following cards: Ñ the CPU/CONF card (NTAK01AB) Ñ the SDI/DCH card (NTAK02AB) Ñ the TDS/DTR card (NTAK03AB) ¥ limited-dista...

36 Chapter 3: Overview of Customer Controlled Routing 553-3202-210 Standard October 1998 Software overview The Meridian 1 must be equipped with one of the following softwarereleases: ¥ Customer Controlled Routing: X11 Release 17 or later (Release 20 forall Option 11 systems) or X81 ¥ Customer Contro...

Chapter 3: Overview of Customer Controlled Routing 37 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide ¥ Interactive Voice Response (package 218) if the Hold In Queue for IVRfeature is to be used ¥ Call ID (package 247) (requires X11 Release 19 or later) The following software ...

39 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 4: Meridian Link/CCR hardware Meridian Link and CCR hardware consists of either an IPE Module or anApplication Module. This chapter describes both of these modules. Note: If you require a redundant Meridian Link, an ad...

40 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 Figure 6 illustrates the IPE Module occupying slots 5Ð7 of the Option 11main cabinet. Figure 7 illustrates the IPE Module occupying slots 14Ð16 ofthe expansion cabinet. Figure 6Option 11 main cabinet 0 1 2 3 4 5 6 7 8 9 SCSI...

42 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 Connector panel and I/O connectors (Option 11) Underneath each cabinet of the Option 11 is a connector panel with tennumbered connector ports. Each connector port connects to thecorresponding numbered slot directly above it,...

Chapter 4: Meridian Link/CCR hardware 45 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Connector panel and I/O connectors (Options 21Ð81) The I/O connectors for the IPE Module installed in an Options 21Ð81 IPEshelf are standard, shielded, 50-pin tip-ring-type connectors on o...

46 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 IPE Module components The IPE Module (Figure 12) contains an SMM167 single board computer(SBC) card, a 240-Mbyte disk drive, a 600-Mbyte tape drive, and a CPUadapter card. Only the IPE Module as a whole is field-replaceable....

Chapter 4: Meridian Link/CCR hardware 47 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide The LEDs show the following conditions: ¥ PWR indicator This green LED is lit when power is turned on. ¥ Run indicator This yellow LED is lit almost continuously when an application is run...

Chapter 4: Meridian Link/CCR hardware 49 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Tape drive (IPE Module) The tape drive is a 600-Mbyte cassette tape drive, and cannot be replaced inthe field. The following tapes are supplied with the IPE Module: ¥ a 155-Mbyte tape that...

50 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 Application Module An Application Module (AM) is a Versa Module Eurocard (VME) platformthat is packaged with the Application Equipment Module (AEM) of aMeridian 1. The AEM is a modified Universal Equipment Module (UEM),and c...

Chapter 4: Meridian Link/CCR hardware 53 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide AEM power The AEM has an NT7D54AA (for AC power) or NT7D54AB (for DCpower) module power distribution unit (MPDU) on the left side (as you facethe AEM). The top circuit breaker in the MPDU ...

54 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 ! CAUTION Risk of hardware damage If you want to remove a card from an ApplicationModule, you must perform the required software andhardware power-down processes. Hardware can bedamaged if a component is reseated on the VME ...

Chapter 4: Meridian Link/CCR hardware 55 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Ñ NT7D62AC: a 240-Mbyte hard disk drive and a 155-Mbyte tape drive ¥ a six-slot VME bus backplane ¥ a power sense card ¥ a SCSI bus interface with direct memory access (DMA) ¥ an input/out...

Chapter 4: Meridian Link/CCR hardware 57 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Figure 15Application ModuleÑrear view Transition cards Part of chassis(cannot be ordered) MVME705B M V M E 7 1 2M Power sense card J8 J9 Meridian Link Module CCR/Co-resident Module MVME705...

58 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 Single board computer card (Application Module) The first VME card slot (left-hand slot) of the Application Module isoccupied by the single board computer (SBC) card. One of two cards maybe installed, either the MVME147 or t...

Chapter 4: Meridian Link/CCR hardware 59 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide There are four light-emitting diodes (LEDs) and two switches on thefaceplate of the SBC card, as illustrated in Figure 16. The LEDs show the following conditions: ¥ Fail indicator This red...

60 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 ! CAUTION Risk of data loss Do not press both the ABORT and the RESET switches at the same timeÑyou risk losing device configurationinformation. The MVME712 transition card makes all serial I/O connections for the SBCcard. T...

64 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 ¥ RESET switch This switch invokes a cold restart. The system performs a self-test and then reboots. Do not press the switch while applications are running. Exit all applications and prepare the systemfor powering down befor...

66 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 MVME333-2 X.25 communication controller (XCC) card The MVME333-2 X.25 communication controller (XCC) card occupies thesecond card slot in the front of the Application Module. This card supportsthe synchronous data links to t...

68 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 MVME332XT or MVME332XTS asynchronous communicationcontroller (ACC) card The MVME332XT or MVME332XTS asynchronous communication(ACC) card is used to provide extra terminal/printer ports. The cardprovides an RS-232 interface b...

70 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 Transition cards The MVME system serial I/O uses various transition cards to route signalsto standard external connectors such as DB25, DB9, and RJ11 (teledapt). The transition cards available are the MVME712M, MVME712A,MVME...

74 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 MVME705B transition card This transition card (shown in Figure 22) provides the transceivers that convert the I/O signals from the XCC card to the RS-232 and/or RS-422standard for serial data communications. A 64-conductor f...

76 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 NT6D51AA transition card This custom transition card (shown in Figure 23) provides extraterminal/printer ports for CCR and Co-resident Modules. The card routessignals among the ACC card, the asynchronous user terminals, and ...

78 Chapter 4: Meridian Link/CCR hardware 553-3202-210 Standard October 1998 P2 adapter board The P2 adapter board (shown in Figure 24) mounts directly behind the SBCcard slot, and connects to the SBC card through the J2 connector on theVME bus backplane. The adapter board provides the following: ¥ a...

Chapter 4: Meridian Link/CCR hardware 79 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Power supply The slide-in power supply (shown in Figure 25) is available in two versions: ¥ NT7D64AA for AC-powered systems ¥ NT7D64DC for DC-powered systems The power supply converts inco...

87 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 5: Hardware installationoverview Preparing for installation As soon as the IPE Module or Application Module is delivered, make surethat all deliverable items are present by checking them against the packingslips. Move ...

88 Chapter 5: Hardware installation overview 553-3202-210 Standard October 1998 Installing an IPE Module or an Application Module This section summarizes the steps required to install an IPEÊModule and anApplication Module. It is important to follow the list of procedures in the order in which theya...

91 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 6: Site survey/installationchecklist The purpose of this chapter is to provide a checklist to ensure, wheninstalling new hardware and software for Auxiliary Processors, that allhardware, software, documentation, and ca...

92 Chapter 6: Site survey/installation checklist 553-3202-210 Standard October 1998 Distributor Name: _______________________________________________________ Address: _____________________________________________________ _____________________________________________________________ Country: ________...

Chapter 6: Site survey/installation checklist 93 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Delivery information Provide data for authorized personnel to ensure proper delivery of newhardware, software, and documentation. Customer site Address: ___________________________...

94 Chapter 6: Site survey/installation checklist 553-3202-210 Standard October 1998 Loading equipment required Responsible party: _____________________________________________ Delivery constraints: ____________________________________________ Elevator capacity: ______________________________________...

Chapter 6: Site survey/installation checklist 95 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Requirements for Meridian Link Chapter 2, ÒOverview of Meridian LinkÓ describes the Meridian 1 softwarerequirements in general. To take advantage of the latest MeridianÊLinkRelease...

Chapter 6: Site survey/installation checklist 97 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Requirements for CCR Chapter 3, ÒOverview of Customer Controlled RoutingÓ describes theMeridian 1 software requirements in general. To use CCR Release 3features, X11 Release 19 mus...

Chapter 6: Site survey/installation checklist 99 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Requirements for Meridian Mail to support Meridian Link The following information is for a Meridian Mail system working withMeridian Link. The requirements for a stand-alone Meridi...

100 Chapter 6: Site survey/installation checklist 553-3202-210 Standard October 1998 Meridian Mail hardware checklist to support Meridian Link Use the following checklists to check the Meridian Mail hardware. Refer to Meridian Mail System Administration (NTP 555-70XX-301) and System Administration T...

Chapter 6: Site survey/installation checklist 101 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide IPE Module and Application Module: Meridian Link/CCRsoftware Use the following checklists to check the software and documentation. IPE Module and Application Module: Meridian Link...

102 Chapter 6: Site survey/installation checklist 553-3202-210 Standard October 1998 Table 17IPE Module and Application Module software options IPE Module and Application Module software Yes No Service 1: OA&M Service 95: Obsolete Service 96: Obsolete Service 97: Inbound Call Management Service ...

Chapter 6: Site survey/installation checklist 103 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Documentation Verify that proper documentation was shipped. Information about MeridianLink Release 4 operation and configuration can be found in the followingguides: ¥ Application...

104 Chapter 6: Site survey/installation checklist 553-3202-210 Standard October 1998 Hardware Use the following checklists to check the hardware. Table 19Equipment cabinets Equipment cabinet Quantity Type Table 20Meridian 1 CPU compatibility Upgrade required Yes No CPU ROM Memory Table 21Input/Outpu...

Chapter 6: Site survey/installation checklist 105 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 22Hard disk and tape drive type Equipment Manufacturer and Part Number/Size Hard disk Tape drive Equipment room information To ensure that you avoid problems caused by locat...

106 Chapter 6: Site survey/installation checklist 553-3202-210 Standard October 1998 Power and ground considerations Your moduleÕs power source is either 110 V AC or 208 V DC. In each case,refer to the following NTPs to ensure that proper power and groundingrequirements are met. ¥ Application Equipm...

Chapter 6: Site survey/installation checklist 107 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Equipment cabling The following tables provide checklists and references for checking thecabling. Input/output device cabling Measure the cable distance for the input/output devic...

108 Chapter 6: Site survey/installation checklist 553-3202-210 Standard October 1998 Peripheral device cabling Measure the cable distance for the peripheral devices listed in Table 25. Forinformation on the proper cables and connections, refer to the appropriateNTP. Table 25Peripheral devices cable ...

110 Chapter 6: Site survey/installation checklist 553-3202-210 Standard October 1998 Table 25Peripheral devices cable distance (continued) Peripheral devices NTP A/B switchbox to modem(continued) Meridian Mail Modular Option ECInstallation and Maintenance Guide (NTP 555-7061-250) Card Option Install...

Chapter 6: Site survey/installation checklist 111 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Telephony connections Measure the cable distance for the devices listed in Table 26. Forinformation on the proper cables and connections, refer to the appropriateNTP. Table 26Tele...

112 Chapter 6: Site survey/installation checklist 553-3202-210 Standard October 1998 Equipment room cooling conditions Use this list to note the conditions in the equipment room. ¥ Type: ____________________________________________________ ¥ Ambient temperature: _____________________________________...

Chapter 6: Site survey/installation checklist 113 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Comments and recommendations ______________________________________________________________________________________________________________________________________________________...

116 Chapter 7: Unpack and inspect hardware 553-3202-210 Standard October 1998 ¥ Store circuit packs in a clean, dry area. ¥ When tape cartridges have been subjected to temperature extremes,allow them to stabilize to room temperature before unpacking. Thisprevents the accumulation of condensation on ...

119 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 8: Hardware installationprocedures ! CAUTION Risk of data loss Ensure that the breaker switch on the AEM is in the Offposition before following the procedures for installing anApplication Module. You should use this c...

120 Chapter 8: Hardware installation procedures 553-3202-210 Standard October 1998 Installing the IPE Module The following procedure for installing the actual IPE Module is only one ofa series of procedures you should perform to install an IPE Module. Theseries is shown in Table 11 in Chapter 5, ÒHa...

Chapter 8: Hardware installation procedures 125 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Installing the Application Module The following procedure for installing the Application Module is only oneof a series of procedures you should perform to install an ApplicationModu...

Chapter 8: Hardware installation procedures 129 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Checking the card option settings (Application Module) The cards are shipped with the settings preset at the factory, and they needto be checked only if you suspect a problem, or if...

Chapter 8: Hardware installation procedures 131 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 31MVME333-2 XCC card jumper settings Block Jumper setting K1 K2 K3 K4 K5 K6 K7 K8 K9 2 and 4, 6 and 8, 10 and 12, 13Ð14, 15Ð16, 23Ð24 none 1Ð2, 5Ð6, 7Ð8, 9Ð10 none 1Ð2, 3Ð4 5Ð...

Chapter 8: Hardware installation procedures 135 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Note: A connector housing surrounds the pins on the P1 and P2 connectors. Make sure you center the cable connector on the pinswithin the housing. ¥ Plug the power harness into the c...

142 Chapter 8: Hardware installation procedures 553-3202-210 Standard October 1998 Installing an NTAK02 SDI/DCH card On an Option 11 system, if there is no port available on the CPU/Conf orTDS/DTR cards, you can obtain additional SDI or ESDI ports by installingan NTAK02 SDI/DCH card before the IPE M...

Chapter 8: Hardware installation procedures 145 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Installing an ESDI or MSDL card On the Meridian 1, a QPC513 ESDI card (vintage G or later) or NT6D80MSDL card must have an available port. If there is no ESDI/MSDL portavailable, in...

151 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 9: Meridian Link/CCR interfacecabling The cable requirements for the IPE Module and the Application Module arecompletely different. For example, the Application Module uses powerharness cables, but IPE Modules receive...

152 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 Figure 42NT1R03AA and NT1R03BA IPE Module cables 15-pin Ethernet Port 8 25-pin 25-pin 25-pin 25-pin Port 2 Port 4 Port 6 NT1R03BA Port 3 25-pin 25-pin 25-pin 25-pin Port 7 Port 5 Port 1 NT1R03AA

Chapter 9: Meridian Link/CCR interface cabling 153 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 41IPE Module cables Part number Cable description and application NT1R03AA(A0400295) Shielded 4-port octopus cable: has a 50-pin connector for the connectorpanel or I/O pan...

154 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 External I/O cables Table 42 lists external I/O cables that connect ports on the IPE Modulecable to an SDI port, the ESDI/MSDL port, and consoles. Table 42Cables from the IPE Module ports to external equipment Part...

Chapter 9: Meridian Link/CCR interface cabling 155 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide External I/O cable pinouts (IPE Module) This section provides pinouts for the following cables: ¥ NT1R03D ¥ NT1R03E ¥ NT1R03HF ¥ NT1R03AA ¥ NT1R03BA ¥ NT1R03CA ¥ NT8D82 ¥ NT8D93A...

Chapter 9: Meridian Link/CCR interface cabling 163 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 50NT8D82 cable pinout (IPE Module) 25-pin connector 25-pin connector 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 11 11 12 12 13 13 14 14 15 15 16 16 17 17 18 18 19 19 20 20 Ñ...

166 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 Table 53NTAK19AA cable pinout (IPE Module) Meridian 1 Signal Port 0 pin 1 TDCD0 8 2 DSR0 20 3 RTS0 5 4 RXD0 2 26 DTR0 6 28 CTS0 4 29 TXD0 3 30 SG 7 Port 1 pin 7 DSR1 20 8 RTS1 5 11 RXD1 2 13 TDCD1 8 31 DTR1 6 33 CT...

Chapter 9: Meridian Link/CCR interface cabling 169 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide SDI and ESDI/MSDL cabling (Option 11 IPE Module only) On an IPE Module Option 11 system, you can obtain one or two additionalSDI or ESDI ports by adding an NTAK02 SDI/DCH card. T...

170 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 Figure 43IPE Module Option 11 connections (Part 1) Note 1: Note 2: Note 3: Note 4: It is recommended that the TDS/DTR card be installed in position 1. The SDI/DCH card may beinstalled in any other position except p...

Chapter 9: Meridian Link/CCR interface cabling 171 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Figure 43IPE Module Option 11 connections (Part 2) Note 1: Note 2: Note 3: It is recommended that the TDS/DTR card beinstalled in position 1. The SDI/DCH card may beinstalled in ...

Chapter 9: Meridian Link/CCR interface cabling 173 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide ESDI/MSDL cabling (Options 21Ð81 IPE Module) As shown in Figure 45, port 5 of the NT1R03AA cable connects to theNT6D80 MSDL card through an NTND27AB cable and, if additionallengt...

174 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 SDI Paddle Board cabling (Options 21Ð81 IPE Module only) Port 3 of the NT1R03AA cable connects to the NT8D41 SDI Paddle Boardthrough an NT8D93A cable and, if additional length is needed, through anNT1R03D extension...

Chapter 9: Meridian Link/CCR interface cabling 177 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Cabling the Option 11 IPE Module to external equipment The following procedure to cable the Option 11 IPE Module to externalequipment is only one of a series of procedures to ins...

Chapter 9: Meridian Link/CCR interface cabling 187 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Backplane cable rerouting for the NT8D11 CE/PE Modulebackplane In the standard seven-cable configuration for the NT8D11 CE/PE backplane(Figure 49), cables from connector ports D,...

188 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 Table 64 lists cable connections before cable expansion. Figure 49 shows the backplane slots before cable expansion. Table 64NT8D11 cable connections (standard configuration) I/O panel connector port Backplane cabl...

Chapter 9: Meridian Link/CCR interface cabling 191 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 65NT8D11 cable connections (fully expanded configuration) (continued) I/O panel connector port Backplane cable connector Backplane slot position G (new cable) G-1G-2G-3 L6-...

Chapter 9: Meridian Link/CCR interface cabling 193 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 66 lists cable connections for a rerouted IPE shelf. Figure 51 showsthe backplane slots in a rerouted IPE shelf. Table 66NT8D11 cable connections (rerouted for slots 0Ð3) I...

Chapter 9: Meridian Link/CCR interface cabling 195 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Backplane cable rerouting for NT8D37 IPE Module In the standard 12-cable configuration for the backplane in the NT8D37 IPEModule, cables D, H, N, and U are not used. Those cables...

Chapter 9: Meridian Link/CCR interface cabling 197 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Figure 52NT8D37 backplane cable designations (standard configuration) Segment 3 Segment 2 Segment 1 Segment 0 S-1 L16 L15 L14 L13 L12 T-2 S-3 R-1 M-2 L-3 L-1 K-1 S-1 L11 L10 L9 L...

Chapter 9: Meridian Link/CCR interface cabling 199 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide NT8D37 backplane cable expansionÑsegment 3 1 Leave cable R in slot position L12. 2 Move cable end S-3 from slot position L14-1 to slot position L13-3. 3 Remove cable T from the b...

Chapter 9: Meridian Link/CCR interface cabling 203 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide NT8D37 backplane cable rerouting for segment 0Ñtoaccommodate the IPE Module in PE slots 0Ð3 With the cables located as shown in Table 67: 1 Leave cable A in slot position L0. 2 R...

206 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 Figure 54NT8D11 backplane cable designations (segment 0 has been rerouted) Segment 3 Segment 2 Segment 1 Segment 0 S-1 S-2 L16 L15 L14 L13 L12 T-2 T-3 S-3 T-1 R-1 R-2 R-3 M-2 L-3 L-1 K-1 M-3 M-1 L-2 K-2K-3 S-1 L11 ...

Chapter 9: Meridian Link/CCR interface cabling 211 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Use the following procedure to cable to external equipment. Figure 56IPE shelf I/O panels (Options 21Ð81) Left I/O panel S R N M U T L K Right I/O panel F E D C H G A B J4 J2 J5 ...

216 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 Application Module cabling Two types of cables interconnect Application Module components. Theseinclude ¥ power harness cables ¥ I/O cables ! CAUTION Risk of system interruption Be careful when running cables in th...

Chapter 9: Meridian Link/CCR interface cabling 219 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Input/output cables The Application Module has two types of I/O cable. These include ¥ internal cables that connect circuit cards to disk and tape drives withinthe Application Mo...

Chapter 9: Meridian Link/CCR interface cabling 221 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide External I/O cables (Application Module) Tables 78, 79, and 80 list external I/O cables that connect ports on thetransition cards to connectors on either the I/O subpanel or the ...

222 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 Table 79Cables from transition cards to the universal I/O panel (Application Module) Part number Length Cable description and application NT7D46AA(A0372653)(MVME712A/AM) 35 cm(14 in.) 9-pin (DB9) round subminiature...

224 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 Table 81Cables to external equipment (Application Module) Part number Length Cable description and application NT7D46AB (A0373932)NT7D46AD (A0373933)NT7D46AF (A0373934)NT7D46AL (A0373935)NT7D46AT (A0373936)NT7D46AV...

Chapter 9: Meridian Link/CCR interface cabling 225 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 81Cables to external equipment (Application Module) (continued) Part number Length Cable description and application NT7D61AB (A0374031)NT7D61AD (A0374070)NT7D61AF (A037407...

Chapter 9: Meridian Link/CCR interface cabling 227 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Cabling the Application Module to external equipment The following procedure to cable the Application Module to externalequipment is only one of a series of procedures to install...

248 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 System console cabling (Application Module) As shown in Figures 65Ð74, the system console connects to the MVME712transition card at ¥ J7 on the I/O subpanel ¥ SYS CONS port on the universal I/O panel ¥ card 1 conn ...

Chapter 9: Meridian Link/CCR interface cabling 249 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Host computer cabling (Application Module) X.25 cabling: As shown in Figures 65Ð74, a customer-supplied cable connects ¥ J3 on the I/O subpanel ¥ Host on the universal I/O panel ...

250 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 SDI cabling (Application Module) As shown in Figures 73 and 74, SDI cards (other than the NT8D41 SDIPaddle Board) connect to the I/O panel in the Meridian 1 through anNT8D82 RS-232 straight-through cable. From the ...

Chapter 9: Meridian Link/CCR interface cabling 251 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide SDI Paddle Board cabling (Application Module) The NT8D41 SDI Paddle Board connects to the I/O panel in the Meridian 1through an NT8D84AA cable (see Table 88). From the Meridian 1...

Chapter 9: Meridian Link/CCR interface cabling 253 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Internal modem cabling (MVME712AM card only) The NT7D71BA cable connects the 9-pin connector at either port J9 on theI/O subpanel or the INT MODEM port on the universal I/O panel...

254 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 Meridian Mail cabling (Application Module) The Meridian Link application can have voice-processing capability byconnecting the Application Module to a Meridian Mail system through alink called the Meridian Mail Lin...

Chapter 9: Meridian Link/CCR interface cabling 255 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Meridian Mail Modular Option EC provides data port connections via autility card. The interface is provided by an NT6P0109 5-port RS-232 or anNT6P0110 4-port RS-232 break-out cab...

256 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 7 Power up the Application Module. 8 Define the Meridian Mail Link parameters using Procedure 15 inChapter 15, ÒLink configurationÓ in this guide. Note: Return to Chapter 5, ÒHardware installation overviewÓ for the...

258 Chapter 9: Meridian Link/CCR interface cabling 553-3202-210 Standard October 1998 To set up an Ethernet connection, use the following procedure: 1 Ensure that an Ethernet drop cable is connected to the IPE Moduleor Application Module. Refer to Table 92 for the connection. Table 92Ethernet connec...

261 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 10: Installing peripheral devices You should use this chapter in conjunction with Chapter 5, ÒHardwareinstallation overview,Ó which links hardware installation procedures ineasily understood tables (Tables 11 and 12)....

Chapter 10: Installing peripheral devices 263 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 95VT220 Setup values Set-Up Directory On Line Display Set-Up 80 Columns Light Text, Dark Screen Interpret Controls Cursor No Auto Wrap Block Cursor Style Jump Scroll General Set...

266 Chapter 10: Installing peripheral devices 553-3202-210 Standard October 1998 Personal computer running Reflection 4+ Reflection 4+ is a customer-supplied communications software package thatruns on a personal computer, which can then be used as a terminal foraccessing the Meridian Link and CCR a...

Chapter 10: Installing peripheral devices 267 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide 7 If you need to quit Reflection 4+ (after logging out of the system),press [Alt]+[Ctrl]+[ m] to see the Reflection 4+ menu bar. Press <F8> twice. 8 To use the configuration fil...

268 Chapter 10: Installing peripheral devices 553-3202-210 Standard October 1998 Dot-matrix printer switch settings The HP Rugged Writer is a dot-matrix printer. This printer can beconfigured in HP PCL mode, which provides ISO Latin-1 internationalsupport as well as higher-quality graphics, or in Ep...

Chapter 10: Installing peripheral devices 269 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide LaserJet series II printer switch settings Use the [Menu] key on the front panel to check and set the options. Pressthe Menu key to access the first group of settings. Hold the [Menu]...

270 Chapter 10: Installing peripheral devices 553-3202-210 Standard October 1998 LaserJet series III printer switch settings Use the [Menu] key on the front panel to check and set the options. Pressthe [Menu] key to access the first group of settings. Hold the [Menu] keydown for about five seconds (...

Chapter 10: Installing peripheral devices 271 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide LaserJet series IV printer switch settings Use the [Menu] key on the front panel to check and set the options. Pressthe [Menu] key to access the first group of settings. Hold the [Men...

272 Chapter 10: Installing peripheral devices 553-3202-210 Standard October 1998 DeskJet and DeskJet 500 printer switch settings The DeskJet and DeskJet 500 are inkjet printers. Figure 78 shows eachprinterÕs correct switch settings for use with CCR (the arrows point in thedirection you should move t...

273 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 11: Peripheral device cablinginterface You should use this chapter in conjunction with Chapter 5, ÒHardwareinstallation overview,Ó which links hardware installation procedures ineasily understood tables (Tables 11 and...

274 Chapter 11: Peripheral device cabling interface 553-3202-210 Standard October 1998 ¥ using a null-modem cable A null-modem cable (a special cable, or a cable with an adapter) crosses certain RS-232 data signals so that aDTE-to-DTE or DCE-to-DCE connection behaves like a standardDCE-to-DTE connec...

276 Chapter 11: Peripheral device cabling interface 553-3202-210 Standard October 1998 Using an A/B switchbox to share system consoles You can use a single terminal as a system console for more than oneapplication if you use an A/B switchbox. Follow the installation procedurebelow to install the NT3...

Chapter 11: Peripheral device cabling interface 277 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Using the A/B switchbox to switch applications 1 Log out of any administration, maintenance, or application functionon the system console. The ÒConsole Login:Ó prompt appears. 2...

278 Chapter 11: Peripheral device cabling interface 553-3202-210 Standard October 1998 Modems Modems are used to connect peripheral devices (terminals and printers) tothe IPE Module or the Application Module over long distances. Modemsare always DCE. Limited-distance modem If a peripheral device is ...

Chapter 11: Peripheral device cabling interface 279 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide USRobotics Sportster modem The USRobotics Sportster (14.4) modem allows you to extend the distancebetween the IPE Module or the Application Module and any connectedperipheral eq...

280 Chapter 11: Peripheral device cabling interface 553-3202-210 Standard October 1998 Gandalf LDS 120E limited-distance modem The Gandalf LDS 120E limited-distance modem allows you to extend thedistance between the IPE Module or the Application Module and anyconnected peripheral up to a nominal dis...

Chapter 11: Peripheral device cabling interface 283 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Configuring the UDS 2440 modem for remote diagnostics There are two ways to configure the UDS 2440 modem for remotediagnostics: one procedure uses the modemÕs front panel button...

293 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 12: Meridian 1 configuration forMeridian Link/CCR You should use this chapter in conjunction with Chapter 5, ÒHardwareinstallation overview,Ó which links hardware installation procedures ineasily understood tables (Ta...

294 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Table 105 presents some of these conventions. Table 105Standard notation for X11 software administration Notation Explanation aaa Text string loop Network loop number (0Ð159) l s c u Loop, shelf, card, ...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 295 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Configuration overview Install or upgrade the Meridian 1 to the appropriate software release (seeChapter 2, ÒOverview of Meridian LinkÓ or Chapter 3, ÒOverview ofCust...

296 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Configuring the VSID, HSID, and AML prompts When you are configuring the Meridian 1, you will encounter the VSID,HSID, and AML prompts in LD17, LD15 and LD23. If you are addingMeridian Link or CCR to an...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 299 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Configure ESDI port (X11 Release 17) The IPE Module or Application Module is connected to the Meridian 1through a port on a QPC513 ESDI card (vintage G or later) or a...

302 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Enable ESDI port (X81 phase 7 or X11 Release 17) Commands in LD 48 require a port or link parameter, which is indicated inthe prompts as xx. Substitute the appropriate port or link number whenusing the ...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 303 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 107LD 48ÑLink Diagnostic (continued) Command Comment DIS MSGI/MSGOxx yy Disable message input/output monitoring (xx=link,yy=priority) FLSH Disable monitor and t...

304 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Table 107LD 48ÑLink Diagnostic (continued) Command Comment DSXTMSGI/MSGO xx Disable exclusive TN message monitoring on linkxx ENITMSGI/MSGO xx<l> <s> <c> <u> Enable inclusive mes...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 305 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Configure ESDI or MSDL port (X11 Release 18 or later) The IPE Module or the Application Module is connected to the Meridian 1through a port on a QPC513 ESDI card (vin...

308 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Option 21Ð81 ESDI or MSDL configuration Table 109LD 17ÑConfigure ESDI or MSDL port (Options 21Ð81) Prompt Response Comment REQ CHG Create or change information in thedatabase TYPE CFN Configuration reco...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 311 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 109LD 17ÑConfigure ESDI or MSDL port (Options 21Ð81) (continued) Prompt Response Comment CSQO (20)Ð255 Maximum call registers for AMLoutput queues Set CSQI and ...

312 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Enable ESDI or MSDL port (X11 Release 18 or later) Commands in LD 48 require a port or link parameter, which is indicated inthe prompts as xx. Substitute the appropriate port or link number whenusing th...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 315 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Configure SDI port for conshare (X11 Release 17) The SDI port is used for the optional console sharing feature, which allowsthe IPE Module or the Application Module c...

316 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Table 111LD 17ÑConfigure SDI port (X11 Release 17) (continued) Prompt Response Comment MSCL <cr> ¥¥¥ Press [Return] until the REQ prompt appears REQ CHG, END Either change more configuration data ...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 317 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Configure SDI port for conshare (X11 Release 18 or later) The SDI port is used for the optional console sharing feature, which allowsthe IPE Module or the Application...

318 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Enable SDI port Some commands in LD 37 require a port number, indicated in the promptsas x. Substitute the appropriate port number in the prompts listed below. Table 113LD 37ÑInput/output diagnostic Com...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 319 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Configuring DNIS to use auto-terminating trunks Dialed Number Identification Service (DNIS) is an optional feature thatprovides the last digits of the dialed number. ...

320 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 LD 16ÑRoute data block LD 16 defines the route (Table 115). The routes used for DNIS must auto-terminate. All incoming calls on a DNIS route, regardless of the numberdialed, will terminate on a pre-spec...

322 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 LD 14ÑTrunk data block The pre-specified DN (auto-terminate DN) where all incoming calls on aDNIS route auto-terminate is defined in this program. Note: The ATDN must be defined prior to configuration. ...

324 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Configuring DNIS to use Incoming Digit Conversion The Incoming Digit Conversion (IDC) feature can optionally be used toprovide routing by DNIS number as an alternative to using auto-terminatingtrunks (s...

330 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Configure devices for status change host notification An optional feature, Unsolicited Status Events are provided in status changemessages, allowing 12 types of unsolicited status events to be sent to a...

332 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 initiate a conference, the application receives a StatusChange holdmessage. ¥ Retrieve also known as Restore, notifies the application when the set that had invoked Hold retrieves the original call and ...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 333 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Define status message groups Use LD 15 to define the status message groups. Table 122LD 15ÑDefine status message groups Prompt Response Comment REQ CHG Create or chan...

334 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Table 122LD 15ÑDefine status message groups (continued) Prompt Response Comment Default values are in group 0 andgroup 1:Group 0 = sends no messagesGroup 1 = sends all messages Groups 0 and 1 may be use...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 335 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Assign telephones to status message groups (Meridian Link) Automatic Call Distribution (ACD) or non-ACD telephones can be assignedto status message groups if they are...

336 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Table 123LD 23ÑBuild ACD groups (continued) Prompt Response Comment ¥¥¥ Press [Return] until the REQ prompt appears REQ NEW,CHG, END Either build another ACD group or exit theoverlay, saving changes Ñ e...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 337 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Define ACD telephones as AST After defining ACD groups, configure ACD agent telephones designated asAST for those groups; in LD 10 for single-line telephones and LD 1...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 341 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Define non-ACD telephones as AST To configure a DN as an AST telephone, make changes to telephone data inLD 10 for single-line telephones or LD 11 for multi-line tele...

344 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Configure ACD DNs Two types of ACD DNs are described here: the default ACD DN and theACD DN that handles IVR calls. See the X11 Input/Output Guide (NTP 553-3001-400) for information on configuring regul...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 345 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Note: Systems with two modules (two Application Modules, two IPE Modules, or one of each), with Meridian Link activated in one andCCR activated in the other, will req...

346 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Configure Control DNs (CCR) A Control DN (CDN) is a specialized ACD queue that has no agents. OneCDN is required for each CCR script. A CDN in controlled mode offers control of calls to applications. A ...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 349 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Configuring a Phantom Loop A phantom loop is configured the same way as a normal loop with theexception of a ÒCÓ preceeding the loop number. It is important that aphy...

350 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Configuring a Phantom Superloop A phantom superloop is configured the same way as a normal loop with theexception of a ÒCÓ preceeding the loop number. Table 132LD 97ÑConfiguring a Phantom Superloop Prom...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 351 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Creating a Phantom Set After configuring the phantom loop, an AST Meridian 1 proprietary set canbe designated to a specific device group which can be controlled byapp...

Chapter 12: Meridian 1 configuration for Meridian Link/CCR 353 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Configuring Dual VAS ID Overlay 23 is modified to prompt for ISAP and VASID for Meridian Linkeven if the DN type is Meridian Mail ACD-DN. To configure an ACD-DNas Mer...

354 Chapter 12: Meridian 1 configuration for Meridian Link/CCR 553-3202-210 Standard October 1998 Traffic statistics LD 2 is used to set and schedule traffic statistics for the Application ModuleLink (AML). A count is kept (in traffic report 8) of all incoming andoutgoing messages, and these counts ...

356 Chapter 13: Meridian Mail configuration 553-3202-210 Standard October 1998 This chapter provides ¥ a brief overview of how the Meridian 1 system, the Meridian Mailsystem, and the Meridian Link-based application configurationparameters are used as Meridian Mail calls are routed to the application...

Chapter 13: Meridian Mail configuration 357 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Meridian Mail call processing Figure 94 shows the relationship between the Meridian 1 and Meridian MailDNs and voice channels. The Meridian Link-based application separatelyacquires eac...

358 Chapter 13: Meridian Mail configuration 553-3202-210 Standard October 1998 Configuring Meridian 1 for Meridian Mail To configure the Meridian 1 for Meridian Mail, perform the followingtasks: 1 Create a Meridian Mail ACD queue in Overlay 23. 2 Create virtual agents in Overlay 11, assigning them t...

360 Chapter 13: Meridian Mail configuration 553-3202-210 Standard October 1998 Defining virtual agent DNs for voice channels For each voice channel to be used by a Meridian Link-based application,you must create a virtual ACD agent and assign it to the Meridian MailACD queue. By being defined with V...

Chapter 13: Meridian Mail configuration 363 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 137LD 11ÑDefining virtual agent DNs for voice channels (continued) Prompt Response Comment KEY 7 A06 Assign an A06 (6-party conference) key where7 = key number KEY 9 RLS Key 9 sho...

364 Chapter 13: Meridian Mail configuration 553-3202-210 Standard October 1998 When adding an ACD DN for Meridian Link-based HEVP applications inthe VSDN Table, observe the following: ¥ The service class must be ACC. ¥ A class number must be entered, but actual linkage between channelclass and chann...

Chapter 13: Meridian Mail configuration 365 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 138Example of Meridian Mail Voice Service DN (VSDN) Table DN Service Class 4567 VM 4568 MS 7650 ACC 1 VM = service type Voice MessagingMS = service type Voice MenuACC = service ty...

Chapter 13: Meridian Mail configuration 367 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 139Example of Meridian Mail Channel Allocation Table (CAT) ChannelLocation RoutingAddress LinkLocation LinkType PrimaryDN ChannelDN Service Class 01-5-1 10-1-2-3 01-1-02 CSL 7650 ...

368 Chapter 13: Meridian Mail configuration 553-3202-210 Standard October 1998 13 Set the Service to ACC. 14 Set the Channel class to an unused class number. Class numbers should start with 1 and be used in sequence,because the application must use the class numbers both to obtainaccess to the voice...

372 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 The keycode is provided as part of the software package and is tailored toyour siteÕs requirements. The keycode consists of five groups of fourhexadecimal characters. You will have received the f...

Chapter 14: Software installation, upgrade, and update procedures 373 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 140Software installation and upgrade paths From To Covered in ... Meridian LinkRelease 2 Meridian LinkRelease 5C Section 1: To upgrade Meridian Link from...

374 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Table 140Software upgrade paths (continued) From To Covered in section Upissue ofMeridian LinkRelease 5 Meridian LinkRelease 5C Section 7: To update Meridian Link from Release 5 toRelease 5C Upis...

384 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Section 10: To update CCR from Release 3 to Release 3C If you already have CCR Release 3 and want to update to Release 3C, youmust install the application and then enter a keycode to activate it....

Chapter 14: Software installation, upgrade, and update procedures 385 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Section 12: To update CCR Release 3B to Release 3C When you update CCR from Release 3B to Release 3C, the release or issueof the BOS changes. ¥ Perform Procedu...

386 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 If the release or issue of BOS changes, ¥ Perform Procedure 2: Start the update process. ¥ Depending on the type of SBC card installed, perform one of thefollowing: Ñ Procedure 5: Load the operat...

388 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 1: Application configuration and start-up 1 Set the Application Module circuit breaker or the IPE Module powerpushbutton to ON (if it is not already on). Wait for the system to boot UNI...

392 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 1: Application configuration and start-up (continued) The system lists the application or applications installed. Note: Figure 106 only shows applications that have been selected; they ...

Chapter 14: Software installation, upgrade, and update procedures 397 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 2: Start the update process This procedure describes how to begin the update process. If you intend toback up your configuration files and data files...

Chapter 14: Software installation, upgrade, and update procedures 399 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 3: Load application software from tape This procedure describes how to insert the tape cartridge and load theapplication software. The procedure assu...

400 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 3: Load application software from tape (continued) 1 Insert the tape (marked Tape 2 of 2) into the tape drive as shown inFigure 119. Ensure that the tape drive latch (if present) is ful...

Chapter 14: Software installation, upgrade, and update procedures 401 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 3: Load application software from tape (continued) ATTENTION Do not attempt to press a keyboard key until the tape active indicatorlight goes from on...

406 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 3: Load application software from tape (continued) If you did not purchase CCR but you have enabled NSE, go to step16. For more information about Ethernet connections, refer toÒInstalli...

Chapter 14: Software installation, upgrade, and update procedures 411 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 4: Power down the IPE Module or the ApplicationModule 1 At the ÒConsole Login:Ó prompt, type maint and press [Return]. 2 At the ÒpasswordÓ prompt, ty...

Chapter 14: Software installation, upgrade, and update procedures 413 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 5: Load the operating system tape on anApplication Module with an MVME147 card This procedure assumes that you have backed up all files and have powe...

Chapter 14: Software installation, upgrade, and update procedures 415 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 5: Load the operating system tape on an Application Modulewith an MVME147 card (continued) Figure 146Disk/tape controller list after aligning LUNs Di...

416 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 5: Load the operating system tape on an Application Modulewith an MVME147 card (continued) Figure 148SCSI bus reset prompts Reset Local SCSI Bus (Y, N) N? y <cr> Automatic reset o...

Chapter 14: Software installation, upgrade, and update procedures 417 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 5: Load the operating system tape on an Application Modulewith an MVME147 card (continued) Figure 151Environment prompts for firmware revision 2.42 B...

420 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 5: Load the operating system tape on an Application Modulewith an MVME147 card (continued) ATTENTION During the installation or start-up of BOS, different characters thanusual represent...

Chapter 14: Software installation, upgrade, and update procedures 421 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 5: Load the operating system tape on an Application Modulewith an MVME147 card (continued) 20 Type 1 and press [Return] to install the software. The ...

422 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 5: Load the operating system tape on an Application Modulewith an MVME147 card (continued) Figure 158Disk drive selection list The MVME147 CPU Processor/SCSI Controller may be used to i...

Chapter 14: Software installation, upgrade, and update procedures 423 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 5: Load the operating system tape on an Application Modulewith an MVME147 card (continued) 23 Type the number corresponding to your disk drive, and p...

426 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 5: Load the operating system tape on an Application Modulewith an MVME147 card (continued) 29 You are prompted to indicate whether you wish to install onlineproblem descriptions. Nortel...

428 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 5: Load the operating system tape on an Application Modulewith an MVME147 card (continued) Figure 171BOS installation, completion Re-enter new password:***> Unmounting all mounted fi...

430 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 6: Load the operating system tape on an IPE Module or anApplication Module with an MVME167 card (continued) 4 At the Ò4120-Diag>Ó or Ò4120-Bug>Ó prompt, type env and press [Return...

Chapter 14: Software installation, upgrade, and update procedures 431 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 6: Load the operating system tape on an IPE Module or anApplication Module with an MVME167 card (continued) Note: If you changed or reentered any val...

432 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 6: Load the operating system tape on an IPE Module or anApplication Module with an MVME167 card (continued) Figure 175Environment prompts (MVME167 card) Bug or System environment [B/S] ...

440 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 6: Load the operating system tape on an IPE Module or anApplication Module with an MVME167 card (continued) Note: If your drive does not appear in Figure 184, but another drive of the s...

Chapter 14: Software installation, upgrade, and update procedures 445 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 6: Load the operating system tape on an IPE Module or anApplication Module with an MVME167 card (continued) Figure 199Software installation summary S...

446 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 6: Load the operating system tape on an IPE Module or anApplication Module with an MVME167 card (continued) Figure 200BOS installation, phases 3 and 4 ***> Checking tape in drive Pha...

Chapter 14: Software installation, upgrade, and update procedures 447 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 6: Load the operating system tape on an IPE Module or anApplication Module with an MVME167 card (continued) Figure 201BOS installation, completion **...

448 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 7: Reboot and go through setup If you have just installed the operating system tape, ensure that you performthe following procedure before you load the application tape. Note: If you ar...

450 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 7: Reboot and go through setup (continued) Figure 205System autoboot messages 2 This machine has not been used as a customer machine yet. The messages thatfollow are from checking the b...

Chapter 14: Software installation, upgrade, and update procedures 453 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 7: Reboot and go through setup (continued) 7 At the Ò#Ó prompt, type setup and press [Return]. The setup procedure begins. Figure 208Time zone prompt...

Chapter 14: Software installation, upgrade, and update procedures 457 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 7: Reboot and go through setup (continued) Figure 221Administrative passwords prompt Do you want to give passwords to administrative logins? [y, n, ?...

458 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 8: Load the application software from tape Before loading the application tape (labelled Tape 2 of 2), ensure that youreboot and go through setup as described in Procedure 7. This proce...

Chapter 14: Software installation, upgrade, and update procedures 459 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 8: Load the application software from tape (continued) Figure 226Software management menu SOFTWARE MANAGEMENT 1 installpkg install new software packa...

Chapter 14: Software installation, upgrade, and update procedures 461 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 8: Load the application software from tape (continued) WARNING Risk of system interruption Do not attempt to press a keyboard key until the tapeactiv...

462 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 8: Load the application software from tape (continued) Figure 231Meridian 1 ID prompt Please enter the Meridian 1 ID of this site:(or Q or q to quit) 10 The system prompts you for the M...

Chapter 14: Software installation, upgrade, and update procedures 463 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 8: Load the application software from tape (continued) 12 You are prompted for the second group of keycode characters. Typethe second group and press...

464 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 8: Load the application software from tape (continued) 16 If you are activating the Meridian Link application, you are promptedto enter the Meridian Link protocol. If you are using the ...

Chapter 14: Software installation, upgrade, and update procedures 467 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 8: Load the application software from tape (continued) ATTENTION If you disable Ethernet support, you must perform a completereinstallation of the ba...

Chapter 14: Software installation, upgrade, and update procedures 469 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 8: Load the application software from tape (continued) 24 You are asked whether you want to reenter the module name oraddress (Figure 246). If you ha...

470 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 8: Load the application software from tape (continued) Figure 249Reboot messages 2 Copyright Motorola Inc. 1988 - 1992, All Rights Reserved M4120 Debugger/Diagnostics Release Version 1....

Chapter 14: Software installation, upgrade, and update procedures 471 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 9: Restore configuration files and data files fromthe backup tape 1 At the ÒConsole Login:Ó prompt, type maint and press [Return]. 2 You are prompted...

472 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 9: Restore configuration files and data files from the backuptape (continued) Figure 252Rstdata messages screen 1 Stopping application(s) 02/02/94 16:00:27 Notifying Meridian Link of Sh...

Chapter 14: Software installation, upgrade, and update procedures 473 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 9: Restore configuration files and data files from the backuptape (continued) Figure 254Rstdata messages screen 2 Files will be restored to: /usr/mai...

Chapter 14: Software installation, upgrade, and update procedures 475 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 10: Verify the installation This procedure assumes that you have ¥ loaded the operating system (using Procedure 5 or 6) ¥ rebooted the operating syst...

476 Chapter 14: Software installation, upgrade, and update procedures 553-3202-210 Standard October 1998 Procedure 11: Back up configuration files and data files 1 At the ÒConsole Login:Ó prompt, type maint (if you are not already logged in) and press [Return]. The default password is maint . 2 Inse...

479 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 15: Link configuration This chapter describes the initial configuration procedures for the links usedby the applications, and refers to the procedures in Chapter 14, ÒSoftwareinstallation, upgrade, and update procedur...

Chapter 15: Link configuration 481 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Link 1ÑTCP/IP host link protocol (Meridian Link) Link 1 is defined as the host link using the TCP/IP protocol if service 95 isequipped, with the following characteristics (which are described in...

482 Chapter 15: Link configuration 553-3202-210 Standard October 1998 Changing your configuration Use the following procedures (as your requirements dictate) to verify orreconfigure application software: ¥ Procedure 12: Verifying the link status ¥ Procedure 13: Changing AML (link 0) parameters ¥ Pro...

Chapter 15: Link configuration 483 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 12: Verifying the link status 1 Log in as mlusr (if you are not already logged in). The default password is mlusr . 2 Type status link 0 and press [Return] to verify the status of the ...

484 Chapter 15: Link configuration 553-3202-210 Standard October 1998 Procedure 13: Changing AML (link 0) parameters Meridian Link and CCR are shipped with a default configuration for theAML. If the default configuration is not appropriate for your system, youcan use this procedure to change it. Not...

486 Chapter 15: Link configuration 553-3202-210 Standard October 1998 Procedure 13: Changing AML (link 0) parameters (continued) Table 141AML (link 0) parameters Link parameter Allowed values (defaults in parentheses) Description Protocol* (HDLC) Link protocol used Link type* (1) Type of link (1=AML...

Chapter 15: Link configuration 489 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 14: Changing Meridian Link (link 1) parameters(Meridian Link only) Meridian Link is shipped with a default configuration for the Host Link. Tomake changes to the configuration file, us...

492 Chapter 15: Link configuration 553-3202-210 Standard October 1998 Procedure 14: Changing Meridian Link (link 1) parameters (continued) Table 142X.25 and LAPB parametersÑLink 1 (continued) Link parameter Allowed values (defaults in parentheses) Description Maximum trans attempts(N2) 1Ð(8)Ð9999 Ma...

Chapter 15: Link configuration 493 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 14: Changing Meridian Link (link 1) parameters (continued) Table 142X.25 and LAPB parametersÑLink 1 (continued) Link parameter Allowed values (defaults in parentheses) Description Inco...

Chapter 15: Link configuration 495 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 14: Changing Meridian Link (link 1) parameters (continued) Table 142X.25 and LAPB parametersÑLink 1 (continued) Link parameter Allowed values (defaults in parentheses) Description T12 ...

496 Chapter 15: Link configuration 553-3202-210 Standard October 1998 Table 143TCP/IP parametersÑLink 1 Link parameter Allowed values (defaults in parentheses) Description TCP/IP parameters Protocol* LAN Link protocol used Link type* 2 Type of link (2 = Host Link) Machine ID Lanlink Logical name ass...

Chapter 15: Link configuration 497 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 15: Changing Meridian Mail Link (link 2)parameters (Meridian Link only) Meridian Link is shipped with a default configuration for the Meridian MailLink. If the default configuration is...

Chapter 15: Link configuration 499 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 16: Replacing the default configuration file Meridian Link and CCR are shipped with a default link configuration. Thedefault configuration is shipped in the following file or files: ¥ ...

500 Chapter 15: Link configuration 553-3202-210 Standard October 1998 Procedure 17: Creating a configuration file Meridian Link and CCR are shipped with a default link configuration forthe links. The default configuration is shipped in the following file or files: ¥ AML (link 0): /usr/mlusr/conf/hdl...

502 Chapter 15: Link configuration 553-3202-210 Standard October 1998 Procedure 17: Creating a configuration file (continued) Figure 263Change linkctl mlusr> change linkctl Current Control File Image0 HDLC /usr/mlusr/conf/hdlcmlnk.datafile 1 X25 /usr/mlusr/conf/x25hlnk.datafile 2 ASYNC /usr/mlusr...

504 Chapter 16: Additional application configuration 553-3202-210 Standard October 1998 ¥ perform Procedure 20: Schedule regular backups ¥ perform Procedure 21: Change the default system languages ¥ perform Procedure 22: Configure terminal ports ¥ perform Procedure 23: Configure printer ports This c...

Chapter 16: Additional application configuration 505 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 18: Turn off auto-start Meridian Link and CCR are configured by default to restart automaticallyany time the system is powered down and up again (for example, in thee...

506 Chapter 16: Additional application configuration 553-3202-210 Standard October 1998 Procedure 19: Change the Meridian 1 customer number When you order CCR, you specify the customer number for the Meridian 1system to which the CCR Module or IPE Module will be connected. CCR isthus shipped with th...

Chapter 16: Additional application configuration 507 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 20: Schedule regular backups For security reasons, you should back up regularly. Use this procedure toschedule regular backups or to change the schedule. You should t...

Chapter 16: Additional application configuration 509 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 21: Change the default system languages CCR enables you to display text on your screen in one language or two. Usethis procedure to define or change the languages dis...

510 Chapter 16: Additional application configuration 553-3202-210 Standard October 1998 Procedure 21: Change the default system languages (continued) Figure 275Secondary language prompt System language options: 1. English2. French3. None Please select the secondary language for the Login Screen. Sel...

Chapter 16: Additional application configuration 511 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 22: Configure terminal ports CCR supports eight ports, each of which can be configured for a terminal ora printer. Use this procedure to configure a port for a termin...

512 Chapter 16: Additional application configuration 553-3202-210 Standard October 1998 Procedure 22: Configuring terminal ports (continued) Figure 279Port state prompt Available states: off (printer) on (terminal) Select a state (default: ÒoffÓ): 5 You are prompted to select a state (ÒoffÓ selects ...

Chapter 16: Additional application configuration 513 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 23: Configure printer ports CCR supports eight ports, each of which can be configured for a terminal ora printer. Use this procedure to configure a port for a printer...

514 Chapter 16: Additional application configuration 553-3202-210 Standard October 1998 Procedure 23: Configuring printer ports (continued) Figure 284Port state prompt Available states: off (printer) on (terminal) Select a state (default: ÒoffÓ): 5 You are prompted to select a state (ÒoffÓ selects a...

517 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 17: Hardware upgrade This chapter provides procedures to enable you to ¥ upgrade an Application Module SBC from an MVME147 card to anMVME167 card ¥ upgrade an Option 11 IPE Module to an Options 21Ð81 IPE Module To upg...

518 Chapter 17: Hardware upgrade 553-3202-210 Standard October 1998 Procedure 24: Software powerdown 1 Log in as maint . The default password is maint . 2 At the Òmaint>Ó prompt, type powerdown and press [Return]. The following messages appear: Figure 292Powerdown messages 1 Would you like to pow...

520 Chapter 17: Hardware upgrade 553-3202-210 Standard October 1998 Procedure 25: Hardware powerdown 1 Complete Procedure 24: Software powerdown. 2 Set the MPDU circuit breaker for the Application Module to OFF(down) or press the black power pushbutton on the IPE Module. The top breaker powers the A...

Chapter 17: Hardware upgrade 521 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Procedure 26: Upgrading the Application Module from anMVME147 card to an MVME167 card 1 Complete Procedure 25: Hardware powerdown. 2 Loosen the screws at the top and bottom of the card. 3 Use the ...

524 Chapter 17: Hardware upgrade 553-3202-210 Standard October 1998 Procedure 28: Installing the cables for Ethernet LAN support(Application Module) This procedure assumes that your Application Module contains thefollowing: ¥ an MVME167-02 SBC card ¥ an MVME712M transition card ¥ a generic I/O panel...

527 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 18: Acceptance testing This chapter describes the various acceptance tests you can perform. Meridian Link/CCR After you have installed Meridian Link, CCR, or both, check that theinstallation was successful by followin...

528 Chapter 18: Acceptance testing 553-3202-210 Standard October 1998 4 Type exit and press [Return] to go to the ÒConsole Login:Ó prompt. CCR or Meridian Link or both have now been installed and verified. 5 Unlock the tape drive and remove the tape. To ensure that CCR is working correctly, you may ...

Chapter 18: Acceptance testing 529 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Meridian Mail This section describes how you can use Edit Voice to create voice segmentfiles, how to record voice segments, and how to use them. Using Edit Voice to create voice segment files Me...

530 Chapter 18: Acceptance testing 553-3202-210 Standard October 1998 Recording and trimming voice segments In Edit Voice, each voice segment has a title and text associated with therecording. In general, you will want to create the new file, and then createthe segments in the order you plan to use ...

Chapter 18: Acceptance testing 531 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Using Edit Voice for the first time The first time the editvoice command is run, it prompts you to create aVPE.PRO file. If someone else has already been using Edit Voice foranother application,...

532 Chapter 18: Acceptance testing 553-3202-210 Standard October 1998 Figure 297Example of Play Voice session Call Offered---> <--- Answer Call Call Answered---> <--- Play Voice (AddBalFile) Seg 1 Play Voice End---> <--- Collect Digits Collect Digits End---> <--- Play Voice (...

533 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Chapter 19: Single Terminal Access This chapter describes how to configure the Meridian 1 to support SingleTerminal Access (STA). STA is available with X11 release 19 and greater,and provides integrated access to operation, a...

534 Chapter 19: Single Terminal Access 553-3202-210 Standard October 1998 ¥ one 25-pin straight-through cable for the STA terminal ¥ the following software packages: Ñ Single Terminal Access (STA) (package 228) Ñ MSDL (package 222) Ñ MSDL SDI (package 227) Before you begin To ensure successful STA i...

Chapter 19: Single Terminal Access 535 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Figure 298STA for Meridian Link/CCR on an IPE Module Mini SCSI Port 0 MSDL Mini SCSI Port x (x=1 or 2 or 3) Female Connector Male Connector NTND27AB NTND27AB DB 25 ShieldedConnectors 25-pin ...

Chapter 19: Single Terminal Access 537 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Setting up STA 1 Access LD 22 to verify that your system is equipped with the following software: ¥ MSDL (222) ¥ MSDL SDI (227) ¥ STA (228) 2 Set up a VT220 or compatible terminal for STA. T...

Chapter 19: Single Terminal Access 539 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide 9 Verify the above configuration in LD 22. 10 Access LD 48 to verify that your MSDL is enabled. Type STAT MSDL x . Note: If the MSDL is not enabled, type ENL MSDL x . Figure 300 shows that t...

542 Chapter 19: Single Terminal Access 553-3202-210 Standard October 1998 Figure 303STA Main Menu STA Main Menu F6: View Port Configuration F7: Change Port Configuration F8: Port Maintenance F9: Access Options F10: Connect to Meridian 1 -----------------Meridian 1 Single Terminal Access Port Status-...

550 Chapter 20: Ordering 553-3202-210 Standard October 1998 Component failure rates Failure rates for basic Application Module components in terms of thenumber of expected failures in one million hours of operation are listed inTable 152 and the rates for basic IPE Module components are listed inTab...

Chapter 20: Ordering 551 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Table 153IPE Module projected component failure rates Part Number Component Failure Rate Per Million Hours Mean time between failures SMM167 SBC card andadapter card 6.83 146,500 A0617011 240-Mbyte disk d...

553 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide List of terms ACD See Automatic Call Distribution (ACD). ACD DN See Automatic Call Distribution Directory Number (ACD DN). AEM See Application Equipment Module (AEM). AM See Application Module (AM). AML See Application Module...

554 List of terms 553-3202-210 Standard October 1998 attendant A PBX operator position. Attendants typically receive incoming calls andextend them to the desired party. PBX users typically contact the attendantby dialing 0. The Meridian 1 supports multiple attendants, and offersfeatures such as busy...

List of terms 555 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Customer Controlled Routing (CCR) CCR is a product that enables you to control and route Automatic CallDistribution (ACD) calls entering your Meridian 1 system. You can providespecific recorded announcements, mu...

556 List of terms 553-3202-210 Standard October 1998 Enhanced Serial Data Interface (ESDI) A Nortel Meridian 1 pack, numbered QPC513. This card supports internalcommunications between the Meridian 1 CPU and other components withinthe Meridian 1 system. Intelligent Peripheral Equipment (IPE) Module N...

List of terms 557 Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Operations, Administration and Maintenance (OA&M) The tools, typically software, that enables a technician to configure,administer, and maintain a system. overlay Generally used to describe some software tha...

558 List of terms 553-3202-210 Standard October 1998 SDI port This is used for the optional sharing features that allow the IPE Module orthe Application Module console to access Meridian 1 administration andmaintenance programs. Stand-alone System Interactive Diagnostics (SSID) A set of diagnostic t...

559 Meridian Link Release 5C/CCR Release 3CInstallation and Upgrade Guide Index A A/B switchbox connecting 276sharing system consoles 276switching applications 277 ACC card description. 68indicators 68 acceptance testing 527ACD see Automatic Call Distribution (ACD) ACD DN configuring 344defining def...

572 Index 553-3202-210 Standard October 1998 system console cable 248 Play Voice session example 532port configuration settings 124configuring ESDI (X11 Release 17) 299 configuring ESDI (X11 Release 18) 305, 308, 538, 540 configuring MSDL (X11 Release 18) 305, 308, 538, 540 enabling ESDI (X11 Releas...

576 Index 553-3202-210 Standard October 1998 opening 291switch locations and settings 292 verifying link status 483 Versa Module Eurocard (VME) 558VME bus backplane 82voice channel adding to Meridian Mail 367defining virtual agent DNs 360 voice processing 369voice processing capability adding 255 Vo...

Meridian Link/Customer Controlled Routing Installation and Upgrade Guide Copyright © 1998 Northern TelecomAll rights reserved Information subject to change without notice.Meridian 1, SL-1, and Nortel are trademarks of Northern Telecom.UNIX is a trademark of AT&T.Motorola is a trademark of the Mo...