Meridian Link/Customer Controlled Routing - Manual
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Table of Contents:
- Page 2 – ii
- Page 3 – iii; Publication history
- Page 4 – iv
- Page 5 – Contents; About this guide
- Page 6 – vi
- Page 7 – vii; Chapter 5: Hardware installation overview
- Page 8 – viii; Chapter 7: Unpack and inspect hardware
- Page 9 – ix; Chapter 10: Installing peripheral devices
- Page 10 – Chapter 13: Meridian Mail configuration
- Page 11 – xi
- Page 12 – xii; Chapter 15: Link configuration
- Page 13 – xiii; Chapter 18: Acceptance testing
- Page 14 – xiv
- Page 15 – xv; This guide contains the following main areas of information:; Chapter 2: Overview of Meridian Link; This chapter provides an overview
- Page 18 – xviii; References; Refer to the following related documents:
- Page 19 – Co-residency overview
- Page 20 – IPE Module
- Page 22 – Keycode; IPE or Application Module software may or may not be pre-loaded:
- Page 23 – Ethernet LAN-based PC; Support for an Ethernet LAN-based PC should not be confused
- Page 25 – Module address and module name
- Page 27 – Principal hardware components used by Meridian Link are
- Page 30 – Link 0; Meridian 1 system to the IPE Module or the Application Module.; Link 1; Any mlusr administration sessions requiring association IDs; Link 2; Meridian Mail system to the IPE Module or the Application Module.
- Page 31 – Meridian Link application; A customer application can use Meridian Link messages to; Operating system overview
- Page 32 – New with Meridian Link Release 5C; Redundant Meridian Link
- Page 33 – Link overview
- Page 34 – When setting up a redundant Meridian Link, two; Meridian Mail Link; Diagnostic tools; Diagnostic and Maintenance Guide
- Page 35 – System console and maintenance console; display the status of a link or all links
- Page 36 – Host support service requirements; Meridian 1; Hardware overview
- Page 37 – Application Equipment Module Installation Guide
- Page 38 – Meridian Link/Customer Controlled Routing Engineering
- Page 39 – Software overview; The following X11 software packages constitute Meridian Link:
- Page 40 – Application; For information about software package prerequisites, refer to
- Page 41 – Host; Meridian Link service requirements; Ñ Inbound Call Management (service 97) supports inbound call; Description
- Page 42 – Host connection considerations; TCP/IP connection over an Ethernet LAN; Ethernet LAN-based host
- Page 43 – If you do not intend to provide Ethernet LAN-based
- Page 44 – Meridian Mail software requirements; power down the system safely
- Page 46 – Chapter 3: Overview of Customer Controlled Routing
- Page 48 – CCR application; define recorded announcements, music, or both, for incoming calls; An example of CCR call handling
- Page 49 – For elite clients; Key CCR concepts; Script; Operating system
- Page 50 – New with CCR Release 3C; Expanded DNIS support; Application Module Link; Remote maintenance access
- Page 51 – CCR administration and maintenance; CCR employs a full-screen, menu-driven interface that allows you to
- Page 52 – Meridian 1 system option 11
- Page 53 – Option 11 systems support an SDI port on any of the following cards:; Yes
- Page 54 – Customer Controlled Routing (package 215)
- Page 55 – and Services
- Page 57 – If you require a redundant Meridian Link, an additional
- Page 58 – Chapter 4: Meridian Link/CCR hardware; Connector; Meridian Mail
- Page 60 – Slots occupied by IPE Module
- Page 63 – Older CE/PE or IPE shelves (vintages AA and DC) do not have; IPE backplane
- Page 64 – IPE Module components; IPE Module faceplate
- Page 65 – Do not press this button; Do not press; RESET; CAUTION; ABORT
- Page 67 – Module
- Page 68 – Application Module
- Page 71 – AEM power; Either side of the AEM could house the Application Module
- Page 72 – Risk of hardware damage; Application Module components; an MVME705B transition card
- Page 73 – Risk of system interruption
- Page 75 – Meridian Link Module; MVME705B transition card
- Page 76 – Single board computer card (Application Module)
- Page 77 – Do not press this switch
- Page 78 – Risk of data loss; Do not press both the; and the; switches at
- Page 82 – RESET switch
- Page 84 – up to 128 kbytes of ROM
- Page 86 – Fail indicator
- Page 88 – Transition cards; MVME712M transition card; This transition card also provides an Ethernet connection.
- Page 92 – This transition card (shown in Figure 22)
- Page 94 – NT6D51AA transition card
- Page 96 – P2 adapter board; a 50-pin connector for SCSI cable connection to the disk/tape unit
- Page 97 – Power supply; NT7D64AA for AC-powered systems
- Page 105 – Preparing for installation
- Page 106 – Installing an IPE Module or an Application Module; Procedure; Go through Chapter 7, ÒUnpack and inspect hardware.Ó
- Page 109 – General information; End user
- Page 110 – Chapter 6: Site survey/installation checklist; Distributor
- Page 111 – Delivery information; Customer site
- Page 112 – Loading equipment required; Meridian 1 software checklists; Generic X11 Input/output Guide
- Page 113 – Requirements for Meridian Link; Meridian 1 software package
- Page 115 – Requirements for CCR
- Page 117 – Requirements for Meridian Mail to support Meridian Link; Meridian 1 Generic X11 Release 17 or later
- Page 118 – Meridian Mail hardware checklist to support Meridian Link; Use the following checklists to check the Meridian Mail hardware.
- Page 119 – Changes to IPE Module and Application Module
- Page 120 – IPE Module and Application Module; Service 97: Inbound Call Management; The software options are listed in the packing slip.; Meridian Link/CCR tapes and keycode; Verify that the proper tapes have been received and are on site.; Tape
- Page 121 – Documentation; List of documentation available:
- Page 122 – Hardware; Use the following checklists to check the hardware.
- Page 123 – Equipment; Hard disk; Equipment room information
- Page 124 – Power and ground considerations; Is an approved ground system in place?
- Page 125 – Equipment cabling; Input/output device cabling; NTP; This guide
- Page 126 – Peripheral device cabling; Peripheral devices; Options Installation Guide; Ñ continued Ñ
- Page 128 – Ñ end Ñ
- Page 129 – Telephony connections; Telephony devices; Modem to phone jack
- Page 130 – Equipment room cooling conditions; Use this list to note the conditions in the equipment room.; Additional considerations
- Page 131 – Comments and recommendations; Return to Chapter 5, ÒHardware installation overviewÓ for the
- Page 134 – Store circuit packs in a clean, dry area.; Risk of equipment damage; Remove each item from the carton.
- Page 137 – ATTENTION
- Page 138 – Chapter 8: Hardware installation procedures; Installing the IPE Module; Before you start the following procedure, ensure that you have; Risk of potential data loss; must; Configure the IPE Module ports as DCE or DTE.
- Page 143 – Installing the Application Module; Risk of personal injury; Tighten the four screws on the front of the module.
- Page 147 – Checking the card option settings (Application Module); If the Application Module is installed on the left side of the
- Page 149 – Block; none
- Page 153 – the
- Page 160 – Installing an NTAK02 SDI/DCH card; For AML link, port must be set for ESDI.
- Page 163 – Installing an ESDI or MSDL card; If using a redundant Meridian Link, an additional port is; Unpack and inspect the card.
- Page 169 – IPE Module cabling; The IPE Module has two types of cable:; IPE Module cables
- Page 170 – Chapter 9: Meridian Link/CCR interface cabling
- Page 171 – Part number
- Page 172 – This cable is also used for MSDL and
- Page 173 – This section provides pinouts for the following cables:
- Page 181 – ÑcontinuedÑ
- Page 184 – Port 1 pin; SG
- Page 187 – Option 11 Technical Reference GuideÑBook 1
- Page 188 – Method 1
- Page 189 – Method 3
- Page 191 – J2 on the I/O subpanel
- Page 192 – SDI Paddle Board cabling (Options 21Ð81 IPE Module only); Shield; For more information about the NT8D41 SDI Paddle Board, refer to
- Page 195 – Cabling the Option 11 IPE Module to external equipment; Cabling to external equipment
- Page 205 – Shroud Row
- Page 206 – Table 64 lists cable connections; port; Connector ports D, G, and L are not used in this configuration.
- Page 209 – Shroud row
- Page 211 – Connector ports C, G, and L are not used in this configuration.
- Page 213 – Backplane cable rerouting for NT8D37 IPE Module; Table 67 lists cable connections
- Page 215 – Segment 3
- Page 217 – NT8D37 backplane cable expansionÑsegment 3; Leave cable R in slot position L12.
- Page 221 – Reroute the cable only in the segment where the IPE Module is
- Page 224 – Leave cable E as is in slot position L4.
- Page 229 – Use the following procedure to cable to external equipment.; Ensure that the power for the IPE Module is turned off.
- Page 234 – Application Module cabling; power harness cables; Power cables
- Page 237 – The Application Module has two types of I/O cable. These include
- Page 239 – cable, which connects port SP2 on the transition card to J9.
- Page 240 – cable, which connects port SP2 on the transition card to the AML.
- Page 242 – to the SDI port connection at the Meridian 1
- Page 243 – to the SDI port connection at the Meridian 1.
- Page 245 – Cabling the Application Module to external equipment; J9 on the I/O subpanel
- Page 266 – System console cabling (Application Module); J7 on the I/O subpanel; LRTN
- Page 267 – Host computer cabling (Application Module); Pin
- Page 268 – J8 on the I/O subpanel
- Page 269 – SDI Paddle Board cabling (Application Module); Signal
- Page 271 – Internal modem cabling (MVME712AM card only); Tip
- Page 272 – Meridian Mail cabling (Application Module); Transition card
- Page 273 – Adding a connection to Meridian Mail; Power down the Application Module.
- Page 274 – Installing Ethernet LAN support; All IPE Modules can provide Ethernet LAN support
- Page 276 – To set up an Ethernet connection, use the following procedure:
- Page 279 – contains the setup values for the VT220 terminal. Table 96
- Page 281 – Communications Set-Up
- Page 284 – Personal computer running Reflection 4+; The default Reflection 4+ configuration file starts up.; trmcnfg; The menu shown in Figure 77 appears.; The file is downloaded into the directory on your PC.
- Page 285 – For more information on MTE7, refer to the
- Page 286 – Dot-matrix printer switch settings
- Page 287 – LaserJet series II printer switch settings; Table 99 shows the correct option settings for use with CCR.; following function
- Page 288 – LaserJet series III printer switch settings; Table 100 shows the correct option settings for use with CCR.
- Page 289 – LaserJet series IV printer switch settings; Table 101 shows the correct option settings for use with CCR.; Printing Menu
- Page 290 – DeskJet and DeskJet 500 printer switch settings
- Page 291 – DCE and DTE connections; reconfiguring the device at one end of the link
- Page 292 – Chapter 11: Peripheral device cabling interface; using a null-modem cable
- Page 294 – Using an A/B switchbox to share system consoles; Using an A/B switchbox to switch a console from one module; Connecting the A/B switchbox
- Page 295 – Using the A/B switchbox to switch applications
- Page 296 – Modems; Limited-distance modem
- Page 297 – USRobotics Sportster modem; The switch settings are shown in the following table.; Switch setting; When dialing up the system, you may need to send several
- Page 298 – Gandalf LDS 120E limited-distance modem; This lamp indicates that each Gandalf LDS 120E modem is active.
- Page 301 – Configuring the UDS 2440 modem for remote diagnostics; Connect the modem to a power source next to the system.
- Page 311 – Conventional notation; This chapter contains the following conventional notations:; Maximum number of outstanding frames; Variables are shown in lowercase, or as a range of variables.
- Page 312 – Table 105 presents some of these conventions.; Notation
- Page 313 – Chapter 12: Meridian 1 configuration for Meridian Link/CCR; Configuration overview; Software Conversion Procedures; Summary of Meridian 1 configuration; Identify VASID and define the status message groups in LD 15.
- Page 314 – Configuring the VSID, HSID, and AML prompts
- Page 317 – Options 21Ð81 ESDI configuration; Prompt
- Page 320 – Enable ESDI port (X81 phase 7 or X11 Release 17); Command
- Page 321 – FLSH
- Page 322 – These are not recommended for systems with heavy traffic.
- Page 323 – Configure ESDI or MSDL port (X11 Release 18 or later); Option 11 ESDI configuration
- Page 326 – Option 21Ð81 ESDI or MSDL configuration
- Page 329 – CSQO
- Page 330 – Enable ESDI or MSDL port (X11 Release 18 or later)
- Page 333 – Configure SDI port for conshare (X11 Release 17)
- Page 334 – MSCL
- Page 335 – Configure SDI port for conshare (X11 Release 18 or later)
- Page 336 – Enable SDI port
- Page 337 – Configuring DNIS to use auto-terminating trunks; Meridian Link 5C and CCR Release 3C support up to 31 DNIS; LD 15ÑCustomer data block; The DNIS option must be enabled in LD 15.
- Page 338 – LD 16ÑRoute data block
- Page 340 – LD 14ÑTrunk data block; The ATDN must be defined prior to configuration.
- Page 342 – Configuring DNIS to use Incoming Digit Conversion; X11 Release 23 allows configuration of a seven-digit DNIS.
- Page 348 – Configure devices for status change host notification; Ringing
- Page 350 – Retrieve
- Page 351 – Define status message groups; Use LD 15 to define the status message groups.
- Page 352 – REQ
- Page 353 – Assign telephones to status message groups (Meridian Link); Define ACD groups and agents; To configure an ACD group that uses Meridian Link, type; yes; at the ISAP
- Page 354 – Press [Return] until the REQ prompt appears
- Page 355 – Define ACD telephones as AST
- Page 359 – Define non-ACD telephones as AST
- Page 362 – Configure ACD DNs; X11 Input/Output Guide
- Page 363 – Systems with two modules (two Application Modules, two IPE
- Page 364 – IMPORTANT
- Page 367 – Configuring a Phantom Loop; X11 Software Features Guide
- Page 368 – Configuring a Phantom Superloop
- Page 369 – Creating a Phantom Set; A phantom set cannot be created for an ACD agent.
- Page 371 – Configuring Dual VAS ID; YES
- Page 372 – Traffic statistics; Traffic Measurement; Type
- Page 374 – This chapter provides; Voice channel
- Page 375 – Meridian Mail call processing; This is how incoming calls are processed:
- Page 376 – Configuring Meridian 1 for Meridian Mail; Creating a Meridian Mail ACD queue
- Page 378 – Defining virtual agent DNs for voice channels
- Page 381 – KEY
- Page 382 – The service class must be ACC.; Procedure to add the Meridian Mail ACD DN to the VSDN Table; Log in to Meridian Mail Administration.; The class number used here has no impact on Meridian Mail
- Page 383 – DN; VM
- Page 385 – Procedure to add channels to Meridian Mail
- Page 386 – Defining a new mailbox for the application; Although a Meridian 1 DN may be assigned to the mailbox,; Procedure to add a new mailbox to the Meridian Mail system
- Page 390 – Chapter 14: Software installation, upgrade, and update procedures; Tape 1 contains the base operating system (BOS)
- Page 391 – From
- Page 392 – CCR Release 3B
- Page 402 – Section 10: To update CCR from Release 3 to Release 3C; Section 11: To update CCR from Release 3 to Co-residency; Perform Procedure 2: Start the update process.
- Page 403 – Section 12: To update CCR Release 3B to Release 3C
- Page 404 – Section 16: To install or reinstall the software from tape
- Page 406 – Procedure 1: Application configuration and start-up; Application Module and; in as the maintenance user.; maint; and press
- Page 410 – The system lists the application or applications installed.
- Page 415 – Procedure 2: Start the update process; The message shown in Figure 117 appears.
- Page 417 – Procedure 3: Load application software from tape; Risk of accidental overwriting of data on tape; The application tape cartridge; Top view of tape
- Page 418 – IPE Module drive
- Page 419 – from on to off
- Page 424 – you plan to use it in the near
- Page 429 – At the ÒpasswordÓ prompt, type; At the ÒmaintÓ prompt, type; powerdown; The information shown in Figure 141 appears on the screen.; If more than one user is logged into the system, a list of the
- Page 431 – If you intend to activate CCR and use terminals or printers,; Set the appropriate breaker on the MPDU to the ON position.
- Page 433 – ab; Autoboot enable prompts appear. Answer them as indicated below.; reset
- Page 434 – env; The environment prompts appear.
- Page 435 – menu
- Page 438 – You are prompted to confirm the date you entered. Type
- Page 439 – When prompted to select the SBC card, type
- Page 440 – Disk types used
- Page 441 – You are prompted to format the root file systemÕs disk drive. Type
- Page 444 – If the summary information is correct, type
- Page 446 – Remove the BOS tape from the drive.
- Page 448 – (Type a period and press
- Page 449 – mistakes you made and bring back the original default values.
- Page 450 – The prompt ÒLocal SCSI Bus Negotiations TypeÓ may not; If you changed or reentered any values in Figure 175, you will
- Page 458 – For this example, the m147sea3283 disk drive is being used. Type
- Page 463 – Phases 3 and 4 may take from 30 to 90 minutes to complete.
- Page 464 – The system responds with ÒRe-enter new password:Ó
- Page 465 – Remove the operating system tape from the drive.
- Page 466 – Procedure 7: Reboot and go through setup; If you are upgrading Meridian Link to co-residency and your
- Page 468 – root; The root password is reset once the application is installed.
- Page 471 – setup; The setup procedure begins.
- Page 475 – exit; and
- Page 476 – Procedure 8: Load the application software from tape; WARNING; At the system administration menu, type
- Page 477 – Procedure 8: Load the application software from tape (continued); At the software management menu, type
- Page 479 – The system response is ÒInstalling Meridian Applications.Ó
- Page 480 – If you make a mistake while typing your Meridian 1 ID or
- Page 481 – A list of configured applications appears.
- Page 482 – If you are using the X.25 protocol, type
- Page 485 – A two-minute pause occurs at this point before the following
- Page 487 – The system clears and the messages in Figure 249 appear.
- Page 488 – Remove the application tape from the cassette tape drive.
- Page 489 – Prompts similar to the following appear:
- Page 490 – You may be prompted about restoring link control files (Figure 253).
- Page 491 – You are prompted to restore the files. Type
- Page 493 – Procedure 10: Verify the installation; This procedure assumes that you have; Messages appear as shown in Figure 256.; Meridian Link and CCR have now been installed and verified.
- Page 494 – Procedure 11: Back up configuration files and data files; (if you are not already; Insert the backup tape into the drive.; backdata; and pressing Return.
- Page 497 – The redundancy feature does not affect link configurations as; Default configuration; Maximum Frame length: 135
- Page 499 – Link 2ÑMeridian Mail Link (optional for Meridian Link)
- Page 500 – Changing your configuration; Procedure 12: Verifying the link status
- Page 501 – The response
- Page 502 – The default link configuration appears, as shown below.
- Page 504 – Link parameter; Link protocol used
- Page 507 – The first parameter appears, along with the current value.
- Page 510 – Local DTE address
- Page 511 – Incoming window size
- Page 513 – Maximum T12 retries
- Page 514 – Note
- Page 515 – The default link configuration is displayed, as shown in Table 144.
- Page 517 – Procedure 16: Replacing the default configuration file; save link x; File; and press [Return] to confirm that you wish to overwrite
- Page 518 – Procedure 17: Creating a configuration file; Use Procedure 15 to replace the default configuration.; Use Procedure 13, 14, or 15 to change configuration parameters.; filename; save link 0 savedata; The changes have now been saved in a new configuration file.; change linkctl; change the link control file.
- Page 520 – When typing the information, the entries HDLC, X25 and ASYNC; and press [Return] to confirm that you wish to save your
- Page 522 – Chapter 16: Additional application configuration; perform Procedure 20: Schedule regular backups
- Page 523 – This does not affect Meridian Link.; Log in as; . The default password is; The following prompt appears:
- Page 524 – Procedure 19: Change the Meridian 1 customer number; The following messages appear:; The following message appears.
- Page 525 – Procedure 20: Schedule regular backups
- Page 527 – Procedure 21: Change the default system languages; The system displays your language options.
- Page 528 – Procedure 21: Change the default system languages (continued); that your selections are correct.
- Page 529 – Procedure 22: Configure terminal ports; The port configuration menu appears.
- Page 530 – on; and press [Return] to indicate that you wish
- Page 531 – Procedure 23: Configure printer ports
- Page 532 – off; printconfig; The printer configuration menu appears.
- Page 535 – Chapter 17: Hardware upgrade; This chapter provides procedures to enable you to
- Page 536 – Procedure 24: Software powerdown; If more than one user is logged in to the system, a list of the; The messages shown in Figure 294 appear on the screen.
- Page 538 – Procedure 25: Hardware powerdown; Complete Procedure 24: Software powerdown.
- Page 539 – The system reboots into the ÒConsole Login:Ó prompt.
- Page 542 – an MVME712M transition card; Loosen the four screws in the front of the Application Module.
- Page 545 – Messages appear as shown in Figure 295.
- Page 546 – CCR or Meridian Link or both have now been installed and verified.; ccrusr; CCR User Guide
- Page 547 – Using Edit Voice to create voice segment files
- Page 548 – Recording and trimming voice segments
- Page 549 – Using Edit Voice for the first time; AddBalFile
- Page 550 – For further information on the Voice Prompt Editor, refer to the
- Page 551 – Chapter 19: Single Terminal Access; X11 System Management Applications; Hardware and software requirements
- Page 552 – one 25-pin straight-through cable for the STA terminal; Before you begin; In order to get optimum use out of the STA feature (that is, to
- Page 553 – MSDL; Female Connector
- Page 555 – Setting up STA; STAT MSDL
- Page 557 – STAT MSDL x; If the MSDL is not enabled, type; ENL MSDL x
- Page 560 – At the login prompt, type your system name.
- Page 568 – Chapter 20: Ordering; Component failure rates; Disk tape assembly
- Page 569 – Spares Planning
- Page 571 – List of terms; ACD; ACD DN; See; AEM; See; AM; See; AML; See
- Page 572 – attendant; CSL
- Page 573 – Directory Number Identification Service (DNIS); DNIS
- Page 574 – Intelligent Peripheral Equipment (IPE) Module
- Page 575 – overlay
- Page 576 – SDI port
- Page 577 – Index
- Page 590 – system console cable 248
- Page 594 – verifying
- Page 595 – Installation and Upgrade Guide
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© 1998 Northern Telecom
All rights reserved
Printed in the United States of America
Northern Telecom reserves the right to make changes in equipment, design, or components as progress in
engineering or manufacturing may warrant.
Meridian 1, SL-1, and Nortel are trademarks of Northern Telecom. UNIX is a trademark of AT&T. Motorola is a
trademark of the Motorola Corporation. MVME products are trademarked by the Motorola Corporation.
Ethernet is a trademark of the Xerox Corporation. Reflection is a trademark of Walker Richer & Quinn, Inc.
DEC, VT220, VT320, and VT420 are trademarks of Digital Equipment Corporation. UDS is a trademark of
Motorola Incorporated.
Meridian 1
Meridian Link/Customer Controlled Routing
Installation and Upgrade Guide
Publication number: 553-3202-210
Product release:
Meridian Link Release 5C/Customer Contolled Routing Release 3C
Document status:
Standard 1.0
Date: October
1998
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Summary
Page 2 - ii
Page 3 - iii; Publication history
iii Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide Publication history October 1998 Standard 1.0
Page 4 - iv
iv Publication history 553-3202-210 Standard October 1998
