Lucent Technologies Release 3 - Manuals

Issue 1 June 2000 vii About This Document Overview This document, Lucent Intuity™ Release 3 Switch Conversion to MERLIN LEGEND or MERLIN MAGIX Integrations , Issue 1, contains the procedures needed to move a Release 3 Lucent INTUITY system to a MERLIN LEGEND® or MERLIN MAGIX™ integration from any ot...

viii Issue 1 June 2000 ■ Appendix B, “Using the Change Extensions Command” This appendix presents the information necessary to move a series of extension numbers from one block of numbers to another without changing each number individually. Conventions Used The following conventions are used in thi...

About This Document Issue 1 June 2000 ix Related Resources In addition to this document, you may need to reference the following docu-ments: Document Document Number Issue INTUITY™ Release 3.0 System Description 585-310-232 1 or later INTUITY™ Documentation Guide 585-310-540 2 or later INTUITY™ New ...

About This Document Issue 1 June 2000 xi Trademarks and Service Marks The following trademarked products are mentioned in the books in the INTUITY library: ■ AT™ is a trademark of Hayes Microcomputer Products, Inc. ■ AUDIX® is a registered trademark of Lucent Technologies, Inc. ■ COMSPHERE® is a reg...

xii Issue 1 June 2000 Training For more information on training for the Lucent INTUITY and other Lucent products, visit the Lucent Technologies training web site at www.lucenttraining.com. How to Make Comments About this Document We are interested in your suggestions for improving this book. Please ...

Issue 1 June 2000 1-1 1 Conversion Checklist Overview This chapter contains a checklist of procedures needed to convert Lucent Intuity Release 3 Systems to MERLIN LEGEND® or MERLIN MAGIX™ integrations.

1-2 Issue 1 June 2000 Conversion Checklist Table 1-1 provides the checklist for Lucent INTUITY Release 3 System conversion to MERLIN LEGEND and MERLIN MAGIX Integrations. Table 1-1. INTUITY Conversion to MERLIN LEGEND and MERLIN MAGIX Integrations Task Description See ✔ 1. Inventory Materials Page 2...

Issue 1 June 2000 2-1 2 Conversion Instructions Overview This chapter contains procedures needed to convert Lucent Intuity Release 3 Systems to MERLIN LEGEND® or MERLIN MAGIX™ integrations.

2-2 Issue 1 June 2000 How to Use Lucent INTUITY Screens The INTUITY system is controlled by two methods: command entry from the INTUITY AUDIX screens and selection from the INTUITY system screens. Two terms are used in the directions: ■ Select ■ Enter Select This document will instruct you to “selec...

Conversion Instructions Issue 1 June 2000 2-3 Task 1 - Inventory Materials Verify that you have the following materials and information before starting the conversion: ■ Conversion checklist from Chapter 1, “Conversion Checklist”, page 1-2 ■ Login password for craft ■ Remote maintenance center conta...

2-4 Issue 1 June 2000 1. Beginning at the Lucent INTUITY Administration menu, select: The system displays the Alarm Management screen (Figure 2-1). Figure 2-1. Alarm Management Screen 2. Move the cursor to the Alarm Origination field. 3. Press (Choices). The system displays the Alarm Origination scr...

Conversion Instructions Issue 1 June 2000 2-5 Figure 2-3. Information Screen 6. Press . The system returns to the Alarm Management screen. 7. Press (Cancel) twice. The system returns to the Customer/Services Administration screen. 8. Continue with Task 3, “Stop the Voice System”. Task 3 - Stop the V...

Conversion Instructions Issue 1 June 2000 2-7 Figure 2-4. Backup Screen NOTE: The fields displayed on the Backup screen are based upon your system’s configuration. Therefore, your screen may look different than Figure 2-4. 5. Go to the AUDIX Announcements field. 6. Press (Choices). The system displa...

2-10 Issue 1 June 2000 16. Continue with Task 5, “Remove the Previous Switch Integration Software”. Task 5 - Remove the Previous Switch Integration Software Remove the previous switch integration software first from the Lucent INTUITY system. 1. Starting at the Customer/Services Administration scree...

Conversion Instructions Issue 1 June 2000 2-11 2. Locate the previous switch integration software package: 3. Using the numbers in the far left-hand column, note the list number of the package. 4. Press - . The system displays the following message: Select package(s) you wish to process (or ‘all’ to...

2-12 Issue 1 June 2000 10. Continue with Task 6, “Shutdown the System”. Task 6 - Shutdown the System Shutdown the system to prepare it for hardware removal or a reboot. Not doing a reboot can lead to failure of the software installation. 1. Starting at the Customer/Services Administration screen, se...

2-14 Issue 1 June 2000 Figure 2-9. Removing the MAP/5 Front Panel Tab slots Tabs

2-16 Issue 1 June 2000 Figure 2-10. Removing the Top Cover on the MAP/5 Top cover holding tabs Top cover holding tabs

Conversion Instructions Issue 1 June 2000 2-17 MAP/5: Locate and Remove the GP Synch or DCIU Circuit Card To locate and remove the GP Synch or DCIU Circuit card: 1. Locate the GP Synch or DCIU circuit card in the MAP. MAP/5 systems previously integrated with a DEFINITY Communications System using a ...

Conversion Instructions Issue 1 June 2000 2-19 3. Pull the top cover toward you until it snaps into the locking tabs located on either side of the front of the unit. 4. Lock the system unit by inserting the key into the lock and turning clockwise to the locked position. 5. Align the front panel with...

2-20 Issue 1 June 2000 b. Remove the fan filter and cover. Press down on the top edge of the cover, below the power switch, to release it (Figure 2-13, labeled #2). c. Pull off the bezel panel. The panel is attached by 2 fasteners at the top and 2 at the bottom (Figure 2-13, labeled #3). 4. Remove t...

Conversion Instructions Issue 1 June 2000 2-21 l Figure 2-13. Remove the Bezel and the Dress Cover Screws princov1 LJK 042298 4 4 4 4 1 2 3

2-22 Issue 1 June 2000 Figure 2-14. Remove the Dress and Access Covers 5 6 princov4 LJK 042298

Conversion Instructions Issue 1 June 2000 2-23 Figure 2-15. Remove the Retaining Bracket 10. Remove the circuit card retaining bracket. Locate and remove the two Phillips head screws that fasten the bracket to the chassis (Figure 2-15, labeled #7). 11. Continue with “MAP/40: Locate and Remove the GP...

2-24 Issue 1 June 2000 Figure 2-16. GP Synch and DCIU Circuit Card Faceplates 2. Remove the circuit card retaining screw from the faceplate. 3. If a metal slot cover is available, insert the slot cover and replace the retaining screw. 4. Continue with “MAP/40: Replace the Cover and Cables”. MAP/40: ...

2-26 Issue 1 June 2000 Figure 2-17. Fasteners Around the Card Cage Access Door 6. Continue with “MAP/100: Locate and Remove the GP Synch or DCIU Circuit Card”. MAP/100: Locate and Remove the GP Synch or DCIU Circuit Card To locate and remove the GP Synch or DCIU Circuit card: 1. Locate the GP Synch ...

2-28 Issue 1 June 2000 The system responds with a series of memory checks followed by the statement: Press <ESC> to Enter Setup After Memory Test. 9. Continue with Task 8, “Allow the System to Finish Booting”. Task 8 - Allow the System to Finish Booting Allow the system to finish booting. 1. A...

Conversion Instructions Issue 1 June 2000 2-29 Console Login prompt. Please hit the <ENTER> key after the messages stopscrolling on the screen. NOTE: If you are working on an older system, these messages may not be displayed. Press to obtain a console prompt after the trace process message app...

Conversion Instructions Issue 1 June 2000 2-31 You will see messages indicating the installation is still running. When the installation is complete, you will see the following message: Installation of Intuity MERLIN LEGEND Switch Integration Package (swin) was successful.Insert a diskette into Flop...

2-32 Issue 1 June 2000 Start the Voice System Perform the following steps to start the voice system. 1. Starting at the System Management screen, select: The system displays the following prompt: The system checks the voice file directories, audits the database, runs various checks, and then display...

Conversion Instructions Issue 1 June 2000 2-33 3. Perform additional administration on the Lucent INTUITY system such as routing tables and automated attendants as needed. See Chapter 6, “INTUITY System Administration,” in INTUITY Integration with MERLIN LEGEND Communications System , 585-310-231, I...

2-34 Issue 1 June 2000 Task 12 - Cable the MAP and Administer the MERLIN LEGEND Communications System To cable the MAP and Administer the MERLIN LEGEND Communication System: 1. Install the MERLIN LEGEND Communications system. 2. Administer the MERLIN LEGEND Communications system to operate with the ...

Conversion Instructions Issue 1 June 2000 2-35 This message signals the start of the second stage, the stage that starts the voice system. This stage includes auditing a database, initializing the INTUITY AUDIX application, and running file checks. The system then displays: Startup of the Voice Syst...

2-36 Issue 1 June 2000 6. If the dial plan changed with the addition of a new number in front of the extensions (change in range) and the system is a Release 3 IP42 or later, change the AUDIX subscriber mailbox extensions. See “Using the Change Extensions Command,” on page B-1. NOTE: The change subs...

Conversion Instructions Issue 1 June 2000 2-37 Task 16 - Clear any Alarms Check the system for alarms. If the alarm has a major or a minor alarm, contact your remote maintenance center. NOTE: During this stage of the conversion, the system may have active switch alarms since the link has not yet bee...

Conversion Instructions Issue 1 June 2000 2-39 Figure 2-20. Set Date and Time Screen 2. Check the date and time information. ■ If the information is accurate, press (Cancel) three times to reach the Customer/Services Administration screen. ■ If the date or time is not accurate, continue with Step 3....

2-40 Issue 1 June 2000 — If the system has Alarm Origination, continue with Task 22, "Activate Alarm Origination" on page 2-42 — If the system does not have Alarm Origination, continue with Task 24, "Replace the Nightly Backup Tape" on page 2-47 ! CAUTION: If you do not perform the s...

Conversion Instructions Issue 1 June 2000 2-41 Task 20 - Back Up the System-Data 1. Use Task 4, “Make an Attended Back-up Tape,” on page 2-6 to back up the System-Data. 2. Determine your next step: ■ If the system has Alarm Origination, continue with Task 22, “Activate Alarm Origination,” on page 2-...

2-42 Issue 1 June 2000 Task 22 - Activate Alarm Origination The following procedure creates an acceptance test that verifies and sends a message to the remote maintenance center. This test demonstrates that the connection is good, the system is prepared to automatically transmit alarms, and the desi...

Conversion Instructions Issue 1 June 2000 2-43 Figure 2-22. Alarm Origination Menu 5. Select ACTIVE . The system changes the entry to ACTIVE . 6. Press (Save). ! CAUTION: Do not omit this step even if you did not make any changes to the screen. The system displays an Information screen (Figure 2-23)...

2-44 Issue 1 June 2000 10. Select Execute Alarm Origination Test from the Alarm Origination Test screen. The system displays the following messages: Alarm Origination tests may take up to5 minutes to complete. This test willbe run in the background. Press <y> to confirm.Press <n> to canc...

Conversion Instructions Issue 1 June 2000 2-45 18. Verify that the message on the screen reads: Day Date Time Alarm origination test successful. The entry on the screen should correspond with the time that you sent the alarm. If the test does not complete successfully, complete the following before ...

Conversion Instructions Issue 1 June 2000 2-47 Task 24 - Replace the Nightly Backup Tape Return the nightly backup tape to the tape drive. NOTE: Failure to return the nightly backup tape to the tape drive results in a system alarm when the system attempts the next nightly backup. This alarm remains ...

Issue 1 June 2000 A-1 A Channel Mapping Overview This appendix presents the information necessary to perform channel mapping and acceptance testing. NOTE: The platform administration of channels to groups is not performed in this release. Allow the setting to remain at 2. This Assign screen option i...

Map Channels to Switch Extensions Issue 1 June 2000 A-3 3. Press (Assign) to display the assignment options. NOTE: The channel may be in any state for this procedure. The system responds with the Assign screen, as shown in Figure A-2. Figure A-2. Assign Screen 4. Select Channel to PBX Extension from...

Channel Mapping A-4 Issue 1 June 2000 An information screen appears confirming that the switch extension has been mapped to the channel. 9. Press to continue. NOTE: The Voice Equipment screen is not updated until the Channel to PBX Extension screen is closed. If you wish to verify your mapping at an...

Verify Channel State Issue 1 June 2000 A-5 Channels are usually shipped from the factory in the facility-out-of-service (Foos) state. When the ports detect loop current, they automatically convert to the Inserv state. If you have connected the ports to the switch and they remain in the Foos state, y...

Channel Mapping A-6 Issue 1 June 2000 2. Verify that all of the channels that are listed are in the in-service (Inserv) state. This state is listed in the State column of the display. Use either the up and/or down arrow keys to scroll through the channel listings, or use the (Previous Page) and (Nex...

Verify Channel State Issue 1 June 2000 A-7 6. Press (Change Keys) to display the diagnose function keys. 7. Press (Release) to display the screen showing the Release of Voice Equipment screen. The system responds with the Release of Voice Equipment screen, as shown in Figure A-6. Figure A-6. Release...

Channel Mapping A-8 Issue 1 June 2000 Assign Service to Channels for Testing This procedure assigns the service ChanTran to all of the channels for testing. After the testing is completed, channels will have to be assigned to their operating service. ChanTran does not support the INTUITY application...

Assign Service to Channels for Testing Issue 1 June 2000 A-9 4. Select Services to Channels . 5. Press to display the services to channels screen. The system responds with the Assign Services to Voice Channels screen, as shown in Figure A-9. Figure A-9. Assign Services to Voice Channels Screen 6. Ve...

Channel Mapping A-10 Issue 1 June 2000 Test Each Channel This test accepts each channel’s ability to: ■ Recognize touch tones ■ Record and playback Only those channels that have been purchased and activated are tested. NOTE: INTUITY ChanTran has blind and intelligent transfer test capabilities that ...

Test Each Channel Issue 1 June 2000 A-11 Figure A-10. System Monitor Screen Showing Channel being Tested with INTUITY ChanTran Touch Tone Recognition 2. Verify that all purchased and activated voice channels are listed as being on-hook at the start of the testing. 3. Use a test phone to dial the ext...

Channel Mapping A-12 Issue 1 June 2000 6. Press 1 (the number 1) to start the touch tone recognition test. The system responds: “Enter a set of digits followed by the pound key. The star and pound keys will not be spoken.” 7. Enter the numbers 1 2 3 4 5 on the telephone keypad. 8. Enter the pound si...

Assign Services to Called Numbers Issue 1 June 2000 A-13 The system responds through the telephone: The recorded phrase is: “Test, test, test.” The system then returns to the INTUITY ChanTran main menu, starting with: “Press 1 to initiate...” NOTE: If you heard the phrase, the test has completed suc...

Channel Mapping A-14 Issue 1 June 2000 NOTE: Refer to the worksheet from your project manager. If you will not be assigning *DNIS_SVC to any channels, skip this procedure and continue with the next procedure, "Map Services to Channels for Operation". 1. Starting at the INTUITY Administration...

Assign Services to Called Numbers Issue 1 June 2000 A-15 4. Select Services to Called Numbers from the Assign screen. 5. Press to display the screen to assign the services to the called numbers. The system responds with the Assign Service to Called Numbers screen, as shown in Figure A-13. Figure A-1...

Channel Mapping A-16 Issue 1 June 2000 9. Place the cursor in the Service name to be added field. 10. Press (Choices) to display a list of the possible services. 11. Refer to the worksheet showing the services to channels. Assign the services as shown on the worksheet, by highlighting the name of th...

Channel Mapping A-18 Issue 1 June 2000 4. Select Services to Channels from the Assign screen. 5. Press to display the Services to Channels screen. 6. Press (Choices) to display all possible services. The possible services include that may be assigned directly to the channel include: ■ *DNIS_SVC: all...

Map Services to Channels for Operation Issue 1 June 2000 A-19 13. Press (Cancel) four times reach the INTUITY Administration menu. 14. Continue with Chapter 2, “Conversion Instructions,” Task 10, “Administer the Lucent INTUITY System for Operation with the MERLIN LEGEND,” Step 3, page 2-32. F6

Issue 1 June 2000 B-1 B Using the Change Extensions Command Overview Use the Change Extensions screen to move a series of extension numbers from one block of numbers to another instead of changing each number individually. You can use this screen to move as little as one extension from one number to...

Using the Change Extensions Command B-2 Issue 1 June 2000 ! CAUTION: This screen does not change the numbers entered into automated attendants. Where any auto-attendant calls a number changed by using this screen, you must separately change that number. ! CAUTION: This is a powerful screen. It is sa...

Busyout the Networking Ports Issue 1 June 2000 B-3 2. Press (Change Keys) to display the diagnose function keys. 3. Press (Busy-out). The system responds with the Busyout of Voice Equipment screen(Figure B-2). Figure B-2. Busyout of Voice Equipment 4. Complete the following fields: ■ Equipment: Ente...

Using the Change Extensions Command B-4 Issue 1 June 2000 1. Starting at the Customer/Services Administration menu, select: 2. Press (Change Keys) to access the second set of function keys. 3. Press (Busy-out). After you press the key, the Busyout Networking Channel screen displays (Figure B-3). Fig...

Using the Change Extensions Command B-6 Issue 1 June 2000 Changing a Block of Extensions(with Extension Length Change) Change the length of local extension numbers as follows: 1. Choose Switch Interface Administration from the Lucent INTUITY Administration menu and change the entry in the Extension ...

Changing a Block of Extensions (with Extension Length Change) Issue 1 June 2000 B-7 Figure B-4. Change Extension Screen 6. Enter the name of the AUDIX machine for which you are changing extension numbers. 7. Enter the boundries of the extension numbers you are changing, that is, enter two numbers: t...

Using the Change Extensions Command B-8 Issue 1 June 2000 If the system fills in the Ending With field and prints “ Subscriber Already Exists ,” you have specified a range of numbers that includes at least one number that is already assigned. The system will not permit the Change Extensions screen t...

Changing a Block of Extensions (without Extension Length Change) Issue 1 June 2000 B-9 13. Determine your next step: ■ If you need to change a block of extension numbers without changing the extension length, continue with “Changing a Block of Extensions (without Extension Length Change). ■ If you a...

Using the Change Extensions Command B-12 Issue 1 June 2000 Release the Voice Ports Release the voice ports as follows: 1. Starting at the Lucent INTUITY Administration menu, select: The system responds with the Diagnose Voice Equipment screen, as shown in Figure B-6. NOTE: Ports will be in the manua...

Release the Voice Ports Issue 1 June 2000 B-13 Figure B-7. Release of Voice Equipment Screen 4. Complete the following fields: ■ Equipment: Enter ca ■ Equipment number: Enter the range of 0 – the number of the last card ■ Change Immediately?: Enter yes 5. Press (Save). The system displays a Command ...

Using the Change Extensions Command B-14 Issue 1 June 2000 Release the Networking Ports Release the networking ports as follows: 1. Begin at the Lucent INTUITY Administration menu, and select: 2. Press (Change Keys) to access the second set of function keys. 3. Press (Release). After you press the k...