Lucent Technologies passageway service provider for merlin legend communications system - Manuals

Introduction 1-2 About This Guide This document describes how to install, configure, and troubleshoot thePassageWay Service Provider. This guide contains three chapters, twoappendices, and an index: „ Chapter 1 - Introduction This chapter describes the structure and content of this guide. Thischapte...

Introduction 1-4 User Responsibilities Before using the PassageWay Service Provider, you should be familiar withbasic Windows functions and procedures. If not, consult your Microsoft Windows User's Guide. You also may need to contact your PC vendor for information on configuringyour PC to meet the P...

Introduction 1-5 „ Throughout this guide, the term MERLIN LEGEND refers to the following versions of the MERLIN LEGEND system:  Release 2.0  Release 3.0  Release 3.1  Release 4.0  Release 4.1  Release 4.2  Release 5.0  Release 6.0  Release 6.1 Getting Help If you have questions about or pro...

Installing and Configuringthe PassageWay ServiceProvider 2 2-1 Overview This chapter provides the procedures for installing and configuring thePassageWay Service Provider. The information you must follow in this chapter depends on whether you havean earlier version of PassageWay Solution installed o...

Installing and Configuring the PassageWayService Provider 2-2 New PassageWay Solution Users This section applies to new PassageWay Solution users. If you have anexisting version of PassageWay Solution, proceed to the next section,“Existing PassageWay Solution Users.” If you are a new PassageWay Solu...

Installing and Configuring the PassageWayService Provider 2-3 Existing PassageWay Solution Users This section applies to users who have an earlier version of PassageWaySolution installed. If you do not have an existing version of PassageWaySolution installed, refer to the previous section, “New Pass...

Installing and Configuring the PassageWayService Provider 2-5 657F ModularJack LED DB-25Connector Figure 2-1. Components of the PassageWay Adapter

Installing and Configuring the PassageWayService Provider 2-9 Before You Begin This section describes the information that is required to install and configurethe PassageWay Service Provider. Before installing the PassageWay Service Provider, you must know thefollowing information: „ the release of ...

Installing and Configuring the PassageWayService Provider 2-11 Installing the PassageWay Adapter This section describes how to connect the PassageWay adapter to yourtelephone and your PC. Only perform the steps in this section if yourPassageWay adapter is not installed already. The PassageWay adapte...

Installing and Configuring the PassageWayService Provider 2-12 Step 3 Step 4 Step 5 Wall 25-pin to 25-pin cable or 9-pin to 25-pin cablefrom adapter to PC serial port(COM 1, 2, 3, etc.) Modular phonecord (D8AC)from adapterto phone Phone linefrom telephoneto wall jack Wall jack Telephone PassageWay A...

Installing and Configuring the PassageWayService Provider 2-15 Installing the Software This section describes how to install and configure the PassageWay ServiceProvider. You can modify the PassageWay Service Provider configurationinformation later by running the PassageWay Configurator. NOTE: If yo...

Installing and Configuring the PassageWayService Provider 2-19 c. Perform one of the following steps: „ If the Lucent PassageWay Service Provider is listed in theTelephony Drivers dialog box, select it, and then choose theSetup button. „ If the Lucent PassageWay Service Provider is not listed in the...

Installing and Configuring the PassageWayService Provider 2-20 The PassageWay Configurator is a software application that enablesyou to set up the PassageWay Service Provider. Until you set up thePassageWay Service Provider, you will be unable to use any TAPIapplications. Setting up the PassageWay S...

Installing and Configuring the PassageWayService Provider 2-22 15. Choose the Yes button. If the PassageWay Configurator found the COM port to which yourPassageWay adapter is connected, the PassageWay Link Foundmessage box appears. Choose the OK button. The PassageWayConfigurator - COM Port dialog b...

Installing and Configuring the PassageWayService Provider 2-23 16. Perform one of the following steps:  If PassageWay “found” the COM port for you, choose the Continuebutton.  If PassageWay did not find the COM port for you, select the optionbutton of the COM port in your PC to which your PassageW...

Installing and Configuring the PassageWayService Provider 2-25 18. Select the telephone you are using, and then choose the Continue button. The Phone Line Information dialog box appears for the telephone typeyou specified. Figure 2-7. Sample Phone Line Information Dialog Box

Installing and Configuring the PassageWayService Provider 2-26 This dialog box presents a representation of the buttons on yourtelephone. Using this dialog box, you will specify the location andtelephone number for each outside line and System Access button (ifyour MERLIN LEGEND system is operating ...

Installing and Configuring the PassageWayService Provider 2-28 28. Choose the OK button. If you are using Windows 95, the Configuration Complete messagebox appears. Proceed to Step 29. If you are using Windows 3.1 or later, the Telephony Drivers dialogbox appears. Perform the following steps: a. In ...

Installing and Configuring the PassageWayService Provider 2-29 32. Choose the OK button. The Install dialog box appears. 33. Remove the diskette from the diskette drive, and choose the OK button. Depending on your version of Windows, either the system or Windowsrestarts. The PassageWay Service Provi...

Troubleshooting 3 3-1 Overview This chapter provides information that can assist you in solving problems youmight encounter when you use the PassageWay Service Provider. Thischapter is divided into the following sections: „ General troubleshooting „ PassageWay adapter LED „ Troubleshooting the Conne...

Troubleshooting 3-2 General Troubleshooting This section presents some common problems you might encounter whileusing TAPI applications (for example, Snap Connection). For each problem, astrategy is presented that you can follow to isolate and solve your problem. Starting TAPI Applications This sect...

Troubleshooting 3-4 Answering Calls This section presents some common problems you might encounter when youanswer calls via TAPI applications (for example, Snap Connection). Problem 1: You cannot answer calls via your TAPI application. If you are trying to use your TAPI application and find that an ...

Troubleshooting 3-5 Making Calls This section presents some common problems you might encounter when youmake calls via TAPI applications (for example, Snap Connection). Problem 1: You are unable to dial from a TAPI-compliant application. Perform the following steps: 1. Start the PassageWay Configura...

Troubleshooting 3-6 Problem 3: You cannot make a call with the speakerphone. If you are using a TAPI application, like Microsoft Dialer (Dialer is an add-onpackage for Windows 3.1x but is provided with Windows 95 to operate yourtelephone), you may encounter a problem. You can make calls on the phone...

Troubleshooting 3-7 Placing Calls on Hold This section presents some common problems you might encounter when youplace calls on hold via TAPI applications (for example, Snap Connection). Problem 1: When you place an outgoing, ringing call on hold via yourTAPI-compliant application, the call is dropp...

Troubleshooting 3-8 Problem 2: When you conference an outgoing, ringing call via yourTAPI-compliant application, the outgoing call is dropped, but yourapplication indicates that the conference exists. You should not conference outgoing, ringing calls. The PassageWay ServiceProvider will disconnect t...

Troubleshooting 3-9 Problem 5: Your TAPI application completes a conference without a realconference existing. If you drop the consultation call or if the party on the other end of theconsultation call hangs-up in midst of setting up a conference, the applicationmay incorrectly show that the confere...

Troubleshooting 3-10 Using the PassageWay Configurator This section presents some common problems you might encounter when youuse the PassageWay Configurator. Problem 1: When you start the PassageWay Configurator and use theAuto Detect feature (that is, the Find PassageWay Link dialog box), thePassa...

Troubleshooting 3-12 Problem 2: When you start the PassageWay Configurator and use theAuto Detect feature, you receive the message “Device Not Present.” In configuring the service provider, you may choose to let the Configuratorsearch for the COM port to which the PassageWay link is connected. All o...

Troubleshooting 3-13 Problem 4: Your COM (serial) port is not recognized. If all of the COM Ports that are listed in the PassageWay Configurator - COMPort dialog box are disabled, then you may have a newer PC that supportsPlug-n-Play (PnP) for the serial ports. The PassageWay software is trying toid...

Troubleshooting 3-15 PassageWay Adapter LED This section describes the error conditions represented by the LED on thePassageWay adapter. Problem 1: The LED is “off.” This indicates that your PassageWay adapter is not receiving power. Yourtelephone system wiring may not support the remote powering of...

Troubleshooting 3-16 Troubleshooting the ConnectApplication This section presents some common problems that you might encounter whileusing Connect. For each problem, a strategy is presented that you can followto isolate and solve your problem. Problem 1: Connect displays the message : This applicati...

Troubleshooting 3-21 Problem 4: Connect occasionally displays its initialization window whileone or more PassageWay applications are running. Connect displays its initialization window whenever it establishes (or re-establishes) communication with the telephone. Generally, this window isdisplayed on...

PC Serial Ports A A-1 Overview This appendix provides detailed information about PC serial ports, includingbackground information about what they are and how they work. It alsoexplains how Microsoft Windows 3.1 manages serial ports, how to resolveproblems using COM3 or COM4 under Windows, and how to...

PC Serial Ports A-2 Background Serial ports (also sometimes referred to as communications ports or COMports) are hardware interfaces that permit your PC's microprocessor tocommunicate with peripheral devices using a communications standardcalled RS-232 (hence, serial ports are also sometimes referre...

PC Serial Ports A-3 The microprocessor/serial port communication consists of two aspects: anI/O port address and an interrupt request signal (IRQ). The I/O port addressrepresents a small region of the microprocessor's input/output memory spacethat is used to pass data back and forth to the serial po...

PC Serial Ports A-6 Serial Ports Under Windows 3.1 Unlike the DOS-only world of yesterday, today's multitasking environmentslike Windows permit the microprocessor to communicate with up to four activeserial port devices at the same time (COM1 through COM4). For example,under Windows, if you are usin...

Installing the PassageWayAdapter with a Local PowerSupply B B-1 Overview This appendix describes how to install the PassageWay adapter with a localpower supply. You must install a local power supply in the following situations: „ You use a console and DSS configuration with the PassageWayService Pro...

Installing the PassageWay Adapter with aLocal Power Supply B-2 Wall 10 Step 9 Step 7 Step 6 Step Step 3 Step 4 Step 5 25-pin to 25-pin cable or 9-pin to 25-pin cablefrom adapter to PC serial port(COM 1, 2, 3, etc.) Modular phonecord (D8AC)from adapterto phone PowerSupply Power line(D6AP)from outlett...

Installing the PassageWay Adapter with aLocal Power Supply B-3 Installation Procedure To install the PassageWay adapter with a local power supply: 1. Turn off your PC. 2. Unplug the line cord from the wall jack. 3. Connect the DB-25 connector on the PassageWay adapter to the serial (COM) port on you...