Page 2 - Contents; Select a Category Below:; System Planning and Completion of Forms
Contents Select a Category Below: System Planning and Completion of Forms Installation, Initial Configuration and Programming Ongoing Maintenance and Administration Merlin Mail Contents http://www.sostc.com/lucent/contents.htm [2/2/2000 2:30:56 PM]
Page 3 - Getting Started
Contents System Planning and Completion of Forms Getting Started System Overview Call Handling Planning Completing the MERLIN Messaging System Planning Forms Appendix A: MERLIN Messaging System Planning Forms Untitled http://www.sostc.com/lucent/systemplanning/sysplancontents.htm [2/2/2000 2:30:57 P...
Page 4 - System Overview
Contents System Planning and Completion of Forms Getting Started Introduction Customized Paths Navigation Pop-Up Windows Button Bar Programming Conventions System Overview Call Handling Planning Completing the MERLIN Messaging System Planning Forms Appendix A: MERLIN Messaging System Planning Forms ...
Page 5 - Introduction; You can use the Online Guide to:; View and print MERLIN Messaging System Planning Forms.
Introduction The MERLIN Messaging Online Guide contains detailed information about the MERLINMessaging System. You can use the Online Guide to: Locate general information about MERLIN Messaging System features and services. ● Access step-by-step instructions for programming, managing and using the s...
Page 7 - Navigation; The Contents Panel
Navigation You can move from one topic to another in the Online Guide by activating topic-associatedhypertext links. This can be done from: A topic listed in the Contents Panel on the left side of the screen ● The Technology Bar at the bottom of the screen ● Within the topic text ● The Contents Pane...
Page 9 - The Button Bar; Button
The Button Bar The Button Bar is displayed in a non-scrolling panel across the top of the screen. It providesaccess to additional online features and capabilities. To view a feature or access a capability, clickthe associated button. Note that in the case of features displayed in pop-up windows (for...
Page 10 - Programming Conventions; Typeface Sample; GrpCalling
Programming Conventions The procedures for programming the MERLIN Messaging System in this Online Guide useseveral conventions to indicate what the steps involve. The conventions are described in thefollowing table: Typeface Sample Meaning To select this option, press this imprinted button on thecon...
Page 12 - Media for performing system backup.
PCMCIA SlotsThe left-most PCMCIA slot houses the 2-Port, 4-Port, 6-Port, 8-Port, 10-Port, or 12-Port PCCard required for operation of the MERLIN Messaging System. NOTE: Only the left-most of the two PCMCIA slots can be used. The right-most slot isreserved for future use. The 2-Port, 4-Port, 6-Port, ...
Page 13 - This port is used to connect the system to a LAN (Release 2 or later).
Introduction MERLIN Messaging System Release 2 is an embedded voice messaging system housed in a module (circuitpack) that plugs into the switch's carrier. Release 2 is available in a 2-, 4-, 6-, 8-, 10-, or 12-Port configuration.Release 1 and 1.1 is available in a 2-, 4-, or 6-Port configuration. F...
Page 15 - Services and Features
Answers incoming lines and presents callers with a list of options. Based on callers' resulting input, they may be: Transferred to an extension. ● Played an informational announcement. ● Transferred to a voice mailbox. ● Presented with a submenu containing additional options. ● The Automated Attenda...
Page 16 - System Configuration; Media for backing up and restoring the system
System Configuration There is one common module (circuit pack) for all six MERLIN Messaging Systemconfigurations (that is, a 2-port, 4-port, 6-port, 8-port, 10-port, or 12-port configuration). A2-port, 4-port, 6-port, 8-port, 10-port, or 12-port PC Card, included with each system, containsthe follow...
Page 17 - Port Assignments; System
Port Assignments The communications system assigns logical IDs and extensions to each port on the MERLINMessaging System module. The first logical ID and extension assigned to the MERLIN MessagingSystem module is assigned to Port 1, the second to Port 2, etc. The communications system assigns 12logi...
Page 18 - System LEDs; Display Meaning
System LEDs The MERLIN Messaging System module faceplate contains: One system status LED ● One LED for each of the voice ports ● The color(s) and status (that is, on, off or blinking) of the LEDs provide information regarding theoperation of the MERLIN Messaging System module. The table below provid...
Page 19 - System Capacities; Feature; System Parameters
System Capacities The following table provides a summary of MERLIN Messaging System capacities. | System Parameters | Extensions | Automated Attendants | System Security | System Group Lists | User Options | Feature Capacity Factory Settings System Administration Prompt Language U.S. English, Latin ...
Page 20 - System Group Lists; User Options; Outcalling Activation; maximum
Fax Extensions ● 4 (One for each AutomatedAttendant; Fax Extensionscan be shared by multipleAutomated Attendants) ● None ● General Mailbox ● 4 (one for each AutomatedAttendant) ● 9991, 9992, 9993, 9994 ● Automated Attendants Number of AutomatedAttendants ● 4 maximum ● 4 ● Modes of Operation ● 2 (Day...
Page 21 - Call Answer Mode
Personal Operator ● 1 per user ● Call Answer ServiceOperator ● Call Answer Mode ● Record mode oranswer-only mode ● Record mode ● System Capacities (Planning) http://www.sostc.com/lucent/systemplanning/overview/mmgensyscap1.htm (3 of 3) [2/2/2000 2:31:08 PM]
Page 22 - System Components; Component; Module; Port LEDs
System Components The MERLIN Messaging System module resides in a slot in the communications system carrier.One common module supports a 2-port, 4-port, 6-port, 8-port, 10-port, or 12-port configuration. (InRelease 1 or 1.1, the module supports a 2-port, 4-port, or 6-port configuration.) Component D...
Page 23 - Environmental Requirements; Condition; Relative Humidity
Environmental Requirements For proper operations, the MERLIN Messaging installation site must meet the environmentalrequirements described in the table below. Condition Requirement Relative Humidity 15% - 90% non-condensing Temperature Range 32° F to 122° F (0° C to 50° C) Air Quality Dust-free area...
Page 24 - Installer and Programmer Responsibilities; Installing the MERLIN Messaging System module.
Installer and Programmer Responsibilities The individual installing and programming the MERLIN Messaging System is responsible forthe following tasks: Installing the MERLIN Messaging System module. ● Programming the MERLIN Messaging System module to provide the services specifiedby the customer. ● P...
Page 25 - Company Personnel Responsibilities
Company Personnel Responsibilities Before the MERLIN Messaging System is programmed, company personnel should bedesignated to serve in the following support roles: System ManagerCall Answer Service OperatorGeneral Mailbox Owner(s) Company Personnel Responsibilities (Planning) http://www.sostc.com/lu...
Page 26 - System Manager Responsibilities; Maintaining Voice Mailboxes,; Adding and deleting voice mailboxes.; Maintaining Directory Listings to reflect changes in personnel.
System Manager Responsibilities The System Manager is responsible for performing the following routine maintenance tasks: Maintaining Voice Mailboxes, for example: Adding and deleting voice mailboxes. ❍ Resetting (initializing) voice mailbox passwords when forgotten. ❍ Changing user's mailbox langua...
Page 27 - Call Answer Service (CAS) Operator Responsibilities; Dial 0/Timeout Action
Call Answer Service (CAS) Operator Responsibilities The Call Answer Service Operator answers calls when: In Automated Attendant Service, the Dial 0/Timeout Action is set to CAS Operator and: Caller presses . ❍ Caller makes no selection. ❍ Caller presses while using the directory to transfer. ❍ Calle...
Page 28 - General Mailbox Owner Responsibilities; Action
General Mailbox Owner Responsibilities A person designated as a General Mailbox Owner is responsible for forwarding messages leftin the General Mailbox to the intended user's mailbox. Calls are directed to the General Mailbox when the Automated Attendant’s Dial 0/Timeout Action has been set to "...
Page 29 - Security Features
Security Features The MERLIN Messaging System includes security features to help protect your system fromtoll fraud abuse. These features include: A Transfer Restriction capability that allows the System Manager to restrict call transferdestinations only to those extensions administered by the Syste...
Page 31 - Immediate Call Handling
Call Handling Planning Before you fill out the planning forms for the MERLIN Messaging System, you must decidewhich call handling method your system will use. The MERLIN Messaging System and the communications system can be programmed to worktogether to provide the following Call Handling methods: I...
Page 32 - To configure Immediate Call Handling, do the following:; Related Topics; Delayed Call Handling
Immediate Call Handling If you want most incoming calls to be answered by an Automated Attendant with overflowcalls handled by a communications system operator or any other extension, use Immediate CallHandling. With Immediate Call Handling, Automated Attendant Service answers all incomingcalls and ...
Page 33 - To configure Delayed Call Handling:
Delayed Call Handling If you want most incoming calls to be answered by a Direct-Line Console system operator (orother telephone that is not a Queued Call Console (QCC) system operator position), useDelayed Call Handling. With Delayed Call Handling, incoming calls ring at a DLC systemoperator consol...
Page 34 - To configure Night Only Call Handling:
Night Only Call Handling If you want incoming calls handled by the MERLIN Messaging System Automated Attendantonly when the communications system is in Night Service, use Night Only Call Handling. Youcan use Night Only Call Handling with Immediate Call Handling. To configure Night Only Call Handling...
Page 35 - To configure Fax Call Handling:
Fax Call Handling If you want the Automated Attendant Service to automatically route fax calls to acommunications system fax extension or Fax Calling Group, use Fax Call Handling. With FaxCall Handling, you can associate an individual fax or fax calling group extension with eachAutomated Attendant. ...
Page 36 - On the MERLIN Messaging System, configure the following:
Centralized Voice Messaging in a Private Network The MERLIN Messaging System can also be used in a Centralized Voice Messagingconfiguration in a private network. MERLIN LEGEND Communications Systems (Release 7.0(and later) and/or MERLIN MAGIX Integrated Systems connected in a private network bytande...
Page 37 - Miscellaneous configuration information:
Miscellaneous configuration information: Only the VMS Hub system can put the MERLIN Messaging into open and closedschedules. ❍ To use Night Only Call Handling, Delayed Call Handling or Immediate CallHandling, use the configuration and programming instructions for each type; forthe communications sys...
Page 39 - The material that follows contains:; Related Topic; Overview of the MERLIN Messaging System Planning Forms
Introduction This section of the Online Guide has been designed to help you complete each of the MERLINMessaging System Planning Forms. Once completed, these forms are used to program theMERLIN Messaging System. The material that follows contains: Directions for displaying and printing blank copies ...
Page 40 - type
The MERLIN Messaging System Planning Forms Form Name Used to: 1 System Parameters Specify the System Programming PromptLanguage ● Define the System Language Mode andSystem Language(s) ● View the System Date and Time format ● Indicate the Call Answer ServiceOperator extension ● Identify the General M...
Page 41 - Security Settings
5 Security Settings Indicate whether Transfer Restrictionsshould be turned on or off ● Specify a Minimum Password Length forusers ● 6 System Group Lists (Release 2or later) Create up to ten System Group Lists thatallow users to address a message to agroup of mailboxes. ● The MERLIN Messaging System ...
Page 42 - Form
Form 1: System Parameters Form Name Used to: 1 System Parameters Specify the System Programming PromptLanguage ● Define the System Language Mode andSystem Language(s) ● View the System Date and Time format ● Indicate the Call Answer Service Operatorextension ● Identify the General Mailbox Owner(s) ●...
Page 43 - Print a blank System Parameters Form; Below is a sample of the completed form:
Form 1: System Parameters | Print a blank System Parameters Form | Access field-by-field instructions for Completing the System Parameters Form | Below is a sample of the completed form: http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmsppara_f.htm (1 of 2) [2/2/2000 2:31:28 PM]
Page 45 - are four possible extension types:; Print a blank Extension Administration
Form 2: Extension Administration Form Name Used to: 2 Extension Administration Indicate a type for each extension in the system ● Indicate the Automated Attendant number ● Indicate the phone status for an extension ● Indicate the name for an extension ● Record Directory Listing information for usere...
Page 46 - Print a blank Extension Administration Form; Below is a sample of the form:
Form 2: Extension Administration | Print a blank Extension Administration Form | Access field-by-field instructions for completing the Extension Administration Form | Below is a sample of the form: Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmspeamaa_f.htm [2...
Page 49 - Form 3a; Make a copy of this form for each Automated Attendant.
Planning Form 3: Automated Attendant Planning | Form 3a | Form 3b | Form 3c | Form 3d | Form 3a Form Name Used to: 3a Automated Attendant Scheduleand Fax Assignment Specify the Schedule Controller and ifapplicable the Weekly BusinessSchedule for each AutomatedAttendant ● Indicate the Fax Extension f...
Page 54 - completed Automated Attendant Schedule and Fax Assignment Form
Planning Form 3a: Automated Attendant Schedule and Fax Assignment- Page 1 | Print a blank Automated Attendant Schedule and Fax Assignment Form | View a sample, completed Automated Attendant Schedule and Fax Assignment Form | To view form completion instructions, click the fields on the form facsimil...
Page 55 - Page 4
Planning Form 3b: Day/Night Main menu | Print a blank Day/Night Main menu Form | Access field-by-field instructions for completing the Day/Night Main menu Form | Below is a sample of the completed form: | Page 1 | Page 2 | Page 3 | Page 4 | Untitled Document http://www.sostc.com/lucent/systemplannin...
Page 59 - Planning Form 3c: Submenu; Print a blank Sub Menu Form
Planning Form 3c: Submenu | Print a blank Sub Menu Form | Access field-by-field instructions for completing the Submenu form | Below is a sample of the completed form: | Page 1 | Page 2 | Page 3 | Page 4 | Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmsppaabb_...
Page 60 - Print a blank Submenu Form
Planning Form 3c: Submenu | Print a blank Submenu Form | View a sample, completed Submenu Form | To view form completion instructions, click the fields on the form facsimile below. ● To change a factory setting, cross out the factory setting and fill in the desiredinformation. ● | Page 1 | Page 2 | ...
Page 61 - Print a blank Recording Scripts Form
Planning Form 3d: Recording Scripts | Print a blank Recording Scripts Form | Access field-by-field instructions for completing the Recording Scripts Form | Below is a sample of the completed form: | Page 1 | Page 2 | Page 3 | Page 4 | Planning Form 3d: Recording Scripts http://www.sostc.com/lucent/s...
Page 64 - Skip this form if your system uses a single Automated Attendant; answer each line
Planning Form 4: Line Assignments Note: This form and the information below apply to systems that use multiple AutomatedAttendants only. Skip this form if your system uses a single Automated Attendant . Form Name Used to: 4 Automated Attendant Line Assignments Indicate which Automated Attendant shou...
Page 65 - Print a blank Line Assignments Form
Planning Form 4: Line Assignments | Print a blank Line Assignments Form | Access field-by-field instructions for completing the Line Assignments Form | To view form commpletions instructions, click the fields on the form facsimile below. Untitled Document http://www.sostc.com/lucent/systemplanning/c...
Page 67 - Form Name; Transfer Restrictions
Planning Form 5: Security Settings Form Name Used to: 5 Security Settings Indicate whether or not Transfer Restrictions should be turnedon or off ● Specify a Minimum Password Length for users ● The MERLIN Messaging System includes two features designed to enhance system security by reducing the risk...
Page 68 - Print a blank Security Settings Form
Planning Form 5: Security Settings | Print a blank Security Settings Form | Access field-by-field instructions for completing the Security Settings Form | Below is a sample of the completed form: Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/mmspssa_f.htm (1 of ...
Page 71 - Planning Form 6: System Group Lists
Planning Form 6: System Group Lists Form Name Used to: 6 System Group Lists Create up to ten System Group Lists that allow users toaddress a message to a group of mailboxes ● Up to 50 Mailbox Extensions can be included in each System GroupList. A Mailbox Extensioncan be in more than one System Group...
Page 72 - Print a blank System Group Lists Form
Planning Form 6: System Group Lists | Print a blank System Group Lists Form | Access field-by-field instructions for completing the System Group Lists form | Below is a sample of the completed form: Untitled Document http://www.sostc.com/lucent/systemplanning/completing_merlin_mess/form6filled.htm (...
Page 75 - Access the File menu.; Access the File menu.
Appendix A: MERLIN Messaging System Planning Forms This section of the MERLIN Messaging System Online Guide contains the MERLIN MessagingSystem Planning Forms. To view and print these forms, you must have an Adobe Acrobat Readerplug-in installed on your PC. After you have installed the Adobe Acrobat...
Page 76 - Customer
MERLIN Messaging Planning Form 1 - System Parameters Customer Tel. Planner Order Date Format Time Format mm=01-12 dd=01-31 yy=99, 00-37 hh=00-23 mm=00-59 mm=month dd=day yy=year hh=hour mm=minute System (Primary) Language System Administration Prompt Language If you choose Bilingual, the initial set...
Page 77 - MERLIN Messaging
Letter Key (for directory listing) A = 21B = 22C = 23D = 31E = 32F = 33 G = 41H = 42I = 43J = 51K = 52L = 53 M = 61N = 62O = 63P = 71Q = 72R = 73S = 74 T = 81U = 82V = 83W = 91X = 92Y = 93Z = 94 Type Extension Type Code Capacities Mailbox 1 200 Transfer-Only 2 400 Automated Attendant 3 10 Fax 4 4 (1...
Page 80 - Selector Code Transfer
MERLIN Messaging Planning Form 3c - Submenu Automated Attendant No. (1-4) Submenu No. (1-99) Copy this form for each Submenu. Specify the Submenu number andAutomated Attendant number. Selector Codes Extension/Mailbox/ Selector Action Announcement No./ Code Code Submenu No. Description 1 2 3 4 5 6 7 ...
Page 81 - Primary Language; Announcement; Automated Attendant Main Menu:
MERLIN Messaging Planning Form 3d - Recording Script Primary Language (maximum length = 2 minutes) Secondary Language ( maximum length = 2 minutes) Copy this form for each Day Menu Script, Night Menu Script, Submenu Scriptand Announcement. Specify the Announcement Number Script (for Day/Night Servic...
Page 82 - Factory Setting; f you are using multiple Automated Attendants, indicate
= Factory Setting Line No. AA1 AA2 AA3 AA4 MERLIN Messaging Planning Form 4 - Automated Attendant Line Assignments I f you are using multiple Automated Attendants, indicate which Automated Attendant should answer each line. You can assign a maximum of 80 lines for all Automated Attendants. Any line ...
Page 83 - Transfers Restrictions On; Minimum Password Length
MERLIN Messaging Planning Form 5 - Security Settings = Factory Setting Transfer Restrictions Transfers Restrictions On Transfer Restrictions Off 0-15 digits, 6 Minimum Password Length Length SECURITY ALERT: When Transfer Restrictions is set to On, the MERLIN Messaging System transfers callers only t...
Page 94 - maintenance features of the system.
PCMCIA SlotsThe left-most PCMCIA slot houses the 2-Port, 4-Port, 6-Port, 8-Port, 10-Port, or 12-Port PCCard required for operation of the MERLIN Messaging System. NOTE: Only the left-most of the two PCMCIA slots can be used. The right-most slot isreserved for future use. The 2-Port, 4-Port, 6-Port, ...
Page 112 - Preparing for Installation
Contents Installation Configuration and Programming Getting Started System Overview Installation Introduction Preparing for Installation Communications System Hardware Requirements Installing the MERLIN Messaging System module Programming Overview Preparing the Communications System Programming the ...
Page 113 - Be sure to review
Introduction This section describes the procedure for installing the MERLIN Messaging System module. Be sure to review Preparing for Installation and Communication System Hardware Requirements before you begin the MERLIN Messaging System installation process. Introduction (Installation) http://www.s...
Page 114 - Before you begin the installation process:
Preparing for Installation Before you begin the installation process: Collect the applicable communications System Planning Forms from the SystemManager. ● Confirm that MERLIN Messaging System Planning Forms 1 through 6 have beencompleted. ● Verify that the installation site meets the applicable env...
Page 115 - Release 1 or 1.1 Port Assignments
Communications System Hardware Requirements The following communications system equipment is required to install Release 1.1 or Release2 of the MERLIN Messaging System: A properly functioning MERLIN LEGEND Communications System, Release 7.0 witha 391A3 or newer power supply module installed in the s...
Page 117 - To install the MERLIN Messaging System module:
Installing the MERLIN Messaging System Module You must install the MERLIN Messaging System module in the first available slotfollowing the installation of other modules in the communications system carrier. ● The information in this section is intended for qualified technicians only. ● To prevent da...
Page 119 - To program the communications system, you can use either:
Communications System To program the communications system, you can use either: A system programming consoleor ● A PC running WinSPM ● Communications System http://www.sostc.com/lucent/installation/programming_overview/Communications_System.htm [2/2/2000 2:32:19 PM]
Page 121 - Installation
Contents Installation Configuration and Programming Getting Started System Overview Installation Programming Overview Preparing the Communications System Introduction Programming the MERLIN Messaging System Programming the Communications System Prog Comm Contents http://www.sostc.com/lucent/installa...
Page 122 - Set the Outcalling lines to No Ring.; Procedures
Introduction These procedures are performed on the communications system. You must complete themafter the MERLIN Messaging System module has been installed, but before you program theMERLIN Messaging System. Perform the following procedures to prepare the communications system prior to programmingth...
Page 124 - members of the MERLIN
Creating a Calling Group and Assigning Group Members You must create a MERLIN Messaging System Calling Group and assign the group members (MERLINMessaging System ports). To create a Calling Group and assign group members: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Progr...
Page 126 - Enter Programming mode
Enabling Rotary Signaling In order for the MERLIN Messaging System to be able to transfer calls, turn the Message-Waiting Lights On and Off,and perform Outcalling, all MERLIN Messaging System voice ports must be programmed as rotary enabled. To enable rotary signaling: Step Programming task Console ...
Page 130 - The MERLIN Messaging System module has been installed (see
Introduction The information in this section should be used by the individual responsible for programmingthe MERLIN Messaging System. All tasks described here must be performed after: The MERLIN Messaging System module has been installed (see Installing the MERLIN Messaging System Module ). ● The co...
Page 131 - Global Commands and Rules; Global Commands; From any SA submenu, go to the SA Main menu; From Call Answer Service, go to the Voice Mail Service login prompt; None
Global Commands and Rules The Touch Tones and rules indicated in the table below are valid for all programming menusand/or system service, unless specifically overridden. You can display the Global Commands andRules table at any time by clicking Global Commands on the button bar. Input: Result: Tran...
Page 132 - Step; Dial the Calling Group extension for the MERLIN Messaging System; Re-enter new password
Initially Logging into System Administration All MERLIN Messaging System programming procedures are performed via the SystemAdministration extension. The first time you log in to MERLIN Messaging System Administration, youare prompted to change your password. This section describes the procedure for...
Page 133 - languages supported by MERLIN Messaging System,
Selecting the System Administration Prompt Language The System Administration Prompt Language is the language you hear when you program thesystem. You can administer the System Administration Prompt Language for any of the languages supported by MERLIN Messaging System, regardless of the mode or lan...
Page 134 - factory settings; . You do not have to re-program these parameters if they
Programming System Parameters This section describes the procedures for setting the System Date and Time and forprogramming MERLIN Messaging System parameters. Note that some parameters havepre-programmed factory settings . You do not have to re-program these parameters if they are appropriate for y...
Page 135 - Log in to System Administration; Setting System Language
Programming System Language Mode and System Language The System Language is the language callers hear. It can be set to one of four languages: U.S.English, Latin American Spanish, Canadian French, or Portuguese Spanish (Release 2 or later). TheSystem Language Mode can be set to Monolingual or Biling...
Page 137 - Back
For Monolingual Mode Step Programming Task Touch-Tone Input 6 Select option: Listen to language Accept language setting (Monolingualprocedure is complete) ● Modify language Choose one of the following: U.S. English ● Latin American Spanish ● Canadian French ● Brazilian Portuguese (Release 2 or later...
Page 139 - To program the System Date and Time:; Log in to System Administration,; or; or
Programming System Date and Time You must set the system date and time. These parameters cannot be set independently of each other; both date andtime must be set. To program the System Date and Time: Step Programming Task Touch-Tone Input 1 Log in to System Administration, if needed 2 Select System ...
Page 140 - Click here for a list of CAS Operator transfer criteria.; To program the CAS Operator extension:; Programming Task; Select Call Answer Service Operator
Programming Call Answer Service Operator Extension The Call Answer Service (CAS) Operator extension is the extension to which calls will betransferred in a number of situations. Click here for a list of CAS Operator transfer criteria. Note: The factory setting for the Call Answer Service Operator is...
Page 141 - General Mailboxes; Step Programming Task
Programming General Mailbox Owner(s) The MERLIN Messaging System provides four General Mailboxes — one for each Automated Attendant. The General Mailbox Owner is the extension whose Message-Waiting Light is turned on whenever a message isplaced in the General Mailbox. The factory setting for the Gen...
Page 142 - dial plan; To program the Maximum Extension Length:; Select System Parameters
Programming Maximum Extension Length Maximum Extension Length refers to the maximum number of digits (two, three or four) in the dial plan . The factory setting is two digits. The MERLIN Messaging System transfers calls: When the number of digits entered by the caller equals the Maximum Extension Le...
Page 143 - phone status; Telephone? Call Handling
Programming Extensions You must assign a specific extension type to each extension in the MERLIN Messaging Systemto assure the enforcement of transfer restrictions and to designate transfer destinations (that is, toa mailbox, Automated Attendant, fax or system extension). There are four possible ext...
Page 144 - To assign a Mailbox extension:
Assigning a Mailbox Extension You can assign up to 200 user mailboxes. When you program a Mailbox extension, you areprompted to: Identify the phone status . ● Administer a Directory Listing and/or Recorded Name. ● Indicate the Maximum Message Length and Mailbox Size. ● Turn Outcalling on or off. ● P...
Page 147 - Change Message Length and Mailbox Size
To program Message Length and Mailbox Size (optional procedure): Step Programming Task Touch-Tone Input Optional Steps 9 Change Message Length and Mailbox Size Choose one of the following: Enter Maximum Message Length ● Skip Maximum Message Length ● If finished ● Choose one of the following: Enter M...
Page 148 - Optional Steps; For Outcalling, choose one of the following:; Turn Outcalling On
To program Outcalling (optional procedure): Step Programming Task Touch-Tone Input Optional Steps 10 For Outcalling, choose one of the following: Turn Outcalling On ● Turn Outcalling Off ● or Back http://www.sostc.com/lucent/installation/prog_merlin_mess/mmipcpmmpe3.htm [2/2/2000 2:32:40 PM]
Page 150 - view example
Assigning a Transfer-Only Extension You can assign up to 400 Transfer-Only extensions. Transfer-Only extensions do not require amailbox ( view example ). When you assign a Transfer-Only extension, you are prompted to administer a Directory Listing and/or Recorded Name . Refer to MERLIN Messaging Sys...
Page 151 - Enter first four letters of name, using Touch Tones
To program Directory Listing or Recorded Name (optional procedure): Step Programming Task Touch-Tone Input Optional Steps 6 Select Record Name, then choose one of the following: Listen to name If finished ❍ ● Record name; then after recording, press and choose one of the following: Approve name ❍ Pl...
Page 152 - Directory Listing or Recorded Name; To assign an Automated Attendant extension:
Assigning Automated Attendant Extensions You can assign up to 10 Automated Attendant extensions. An Automated Attendant extension isone that sends the caller to one of the four Automated Attendants. You can also assign a newDelayed Call Handling Calling Group Extension as an Automated Attendant exte...
Page 157 - Procedure
Programming the Day and Night Main menus The Automated Attendant Day Main menu is heard by individuals calling into the MERLINMessaging System during business hours. The Night Main menu is heard when the business isclosed. Typically, from a Day or Night Main menu, callers are given the opportunity t...
Page 167 - Choose one of the following:
To record a submenu prompt: Step Programming Task Touch-Tone Input 10 Choose one of the following: Bilingual mode (go to Step 11) ● Monolingual mode, choose one of thefollowing: Record a new prompt, choose one ofthe following: Approve prompt ■ Listen to prompt ■ Re-record prompt ■ Delete recording ■...
Page 174 - Administer the Schedule Controller; To program the Schedule Controller:
Programming the Schedule Options The Schedule Options define the Day and Night Service operation of the Automated Attendant(s). When you program the Schedule Options, you can: Administer the Schedule Controller . ● Administer the Weekly Business Schedule . ● Note: Programming the Schedule Options al...
Page 175 - Open
To Administer a Weekly Business Schedule: Step Programming Task Touch-Tone Input 6 Choose one of the following: Enter day to be administered as follows: Sunday ❍ Monday ❍ Tuesday ❍ Wednesday ❍ Thursday ❍ Friday ❍ Saturday ❍ All days ❍ ● If finished. ● 7 Choose one of the following: Open ● Closed ● R...
Page 176 - Enter
Administering Weekly Business Schedule: Step Programming Task Touch-ToneInput 8 Enter opening time where: hh = hour [00–23] mm = minute [00–59] [hhmm] 9 Enter closing time where: hh = hour [00–23] mm = minute [00–59] [hhmm] 10 Choose one of the following: Approve and save. Return to Step 6 to admini...
Page 178 - Fax Machine Extension; To program a Fax Extension:
Assigning a Fax Extension to an Automated Attendant When an Automated Attendant detects a fax call, it transfers the call to a specific Fax or FaxCalling Group Extension. In order for this to occur, you must assign a Fax Machine Extension . Next you must use this procedure to assign a Fax extension ...
Page 180 - Setting Minimum Password Length
Setting Transfer Restrictions The factory setting for Transfer Restrictions is On. When Transfer Restrictions are set to On,transfers ( transfers, Automated Attendant Direct extension transfers and Personal Operator transfers) are restricted to extensions that are contained in the extension list (Au...
Page 183 - Performing Acceptance Testing; Call Answer Service
Acceptance Tests Performing Acceptance Testing After you finish programming the MERLIN Messaging System, perform the followingacceptance tests to verify proper operation of each service as applicable. If you have anydifficulty with any of the acceptance tests, contact your Lucent Technologies repres...
Page 184 - Verify that RMD answers call and provides a high-pitch tone
Verifying the Remote Maintenance Device (RMD) This procedure should be performed only by qualified technicians. To verify the RMD: Step Procedure 1 Dial extension of RMD (The 12th extension on the MERLIN MessagingSystem module) 2 Verify that RMD answers call and provides a high-pitch tone 3 If the R...
Page 185 - To verify that the system ports are functioning correctly:; Place a call to first MERLIN Messaging System port
Voice Mail Service The following tests should be performed if the system provides Voice Mail Service. Note: If the MERLIN Messaging System has been set up for Bilingual operation, test the VoiceMail Greeting in the primary and the secondary system languages when you verifyoperation in the procedures...
Page 186 - Automated Attendant Service:
Automated Attendant Service If the Automated Attendant Service is used, perform the following applicable tests. Procedures Remote Maintenance Device (RMD)Voice Mail Service Automated Attendant Service: - Verifying Immediate Call Handling - Verifying Delayed Call Handling - Verifying Day Main menu - ...
Page 190 - Night Service Programming
Verifying Night Main menu If the Schedule Controller is programmed to follow only the Weekly Business Schedule: Step Procedure 1 Ensure that Night Service is active for the Automated Attendant 2 Call in on a line programmed for Automated Attendant Service 3 Choose a Selector Code offered on the Main...
Page 192 - Verify that the fax is received by the proper fax machine
Verifying Fax Machines If a MERLIN Messaging System Automated Attendendant has a Fax extensionprogrammed to receive faxes: Step Procedure 1 Send a fax to one of the incoming lines assigned to Automated AttendantService 2 Verify that the fax is received by the proper fax machine 3 If a fax Message-Wa...
Page 194 - Do not answer the call
Verifying Extension Coverage To verify that coverage for each extension works correctly: Step Procedure 1 Call an extension that is a sender in a Coverage Group covered by aMERLIN Messaging System Calling Group 2 Do not answer the call 3 Verify that the MERLIN Messaging System answers and plays them...
Page 196 - Problems and Corrective Actions
Troubleshooting Overview This section provides procedures for solving the most common problems that you mayencounter with the system. You may be able to resolve a problem quickly and easily byfollowing the appropriate steps. If you are unable to resolve a problem, call the LucentTechnologies Technic...
Page 197 - Problems
Problems and Corrective Actions Problems Touch Tones were entered but not detected by the MERLIN Messaging System. A call transferred by the system appears on both the ICOM button (Key mode) or SA button (Hybrid/PBX mode) and a telephone's line button. System terminates recording of name, greeting o...
Page 198 - Correct the noisy lines.
Touch Tones were entered but not detected by the MERLIN Messaging System. Possible Cause Corrective Action The line is too noisy. The system may not be able tointerpret Touch Tones while a prompt plays because of thenoise. Wait until the prompt finishes beforeentering the Touch Tones. ● If you are u...
Page 199 - Use the ICOM or SA button to answer the call.
A call transferred by the system appears on both the ICOM button (Key mode) or SA button (Hybrid/PBXmode) and a telephone's line button. Possible Cause Corrective Action When the system transfers a call to a telephonethat has a line appearance for the line the call ison, the call will ring at the IC...
Page 201 - Caller hears ringing, but the system does not answer.; Possible Cause; None. Add ports if this happens frequently.
Caller hears ringing, but the system does not answer. Possible Cause Corrective Action This is normal when all the system ports arebusy. None. Add ports if this happens frequently. One or more MERLIN Messaging System portsmay be locked or defective. To verify whether the voice ports on the MERLINMes...
Page 202 - Caller hears elongated ringing and the system does not answer.
Caller hears elongated ringing and the system does not answer. Possible Cause Corrective Action MERLIN Messaging System ports have beenbusied out by the communications system. Restore the slot containing the MERLIN MessagingSystem via SPM or the communications systemadministration terminal set. If t...
Page 203 - The system does not answer immediately.
The system does not answer immediately. Possible Cause Corrective Action The ICOM buttons (Key mode) or SA buttons(Hybrid/PBX mode) on the MERLIN ports(extensions) connected to the MERLIN MAGIXIntegrated System may have been set to NoRing or Delayed Ring. Use MERLIN MAGIX Integrated System programmi...
Page 204 - A busy signal is received when calling into voice mail.
A busy signal is received when calling into voice mail. Possible Cause Corrective Action All ports are in use or maintenance is beingperformed on the MERLIN Messaging Systemmodule. Try again later. If the condition persists, call the LucentTechnologies Technical Service Organization (TSO) orauthoriz...
Page 205 - Messages cannot be left in a user's voice mailbox.; Voice mailbox is full or system is full.
Messages cannot be left in a user's voice mailbox. Possible Cause Corrective Action Voice mailbox is full or system is full. Delete unneeded messages from the mailbox. Note: Mailbox sizes range from 5 to 180 minutes or 120 messages. The system capacity is 100hours of storage. If users frequently hea...
Page 206 - The first part of the greeting gets cut off.
The first part of the greeting gets cut off. Possible Cause Corrective Action You may have begun recording the greeting tooearly. Re-record the greeting, speaking after the beep ends. http://www.sostc.com/lucent/installation/prog_merlin_mess/prob9.htm [2/2/2000 2:33:15 PM]
Page 207 - Calls are not being transferred.
Calls are not being transferred. Possible Cause Corrective Action Rotary Enable has not been administered for theMERLIN Messaging System extensions. Make sure all MERLIN Messaging System extensionshave been programmed as Rotary Enabled. See"Enabling Rotary Signaling" in Path 2. http://www.so...
Page 208 - Calls are not being transferred properly.
Calls are not being transferred properly. Possible Cause Corrective Action Automated Attendant Service may not beadministered properly. Make sure the menu prompt matches theprogrammed Selector Codes. ● If the problem involves the Call Answer ServiceOperator, be sure the proper extension has beendesi...
Page 209 - Message-Waiting lights are not turning on and off.
Message-Waiting lights are not turning on and off. Possible Cause Corrective Action The MERLIN Messaging port that lights theMessage-Waiting light has not beenadministered as Rotary Enabled. For Release 2 or later, check the communicationssystem programming for Port 2 on a 2-port system, Port4 on a ...
Page 210 - A user is unable to log in to Voice Mail.; Password may be incorrect.
A user is unable to log in to Voice Mail. Possible Cause Corrective Action Password may be incorrect. Check to see that the password is correct. If the user hasforgotten the password, log in to the MERLINMessaging System as the System Administrator andreinitialize the mailbox password. Someone else ...
Page 211 - If the light is defective, replace the telephone.
Message-Waiting lights are not being turned On/Off in a timely manner. Possible Cause Corrective Action If the problem occurs during times of heavytelephone traffic, there may be an insufficientnumber of Touch-Tone Receivers (TTRs). Have the Lucent Technologies TSO or your authorizeddealer test TTRs...
Page 213 - Calls are not being answered by the correct Automated Attendant.
Calls are not being answered by the correct Automated Attendant. Possible Cause Corrective Action Line may be assigned to the wrong AutomatedAttendant. Check MERLIN Messaging System line assignments.Make necessary corrections. If configured with a "phantom" station, thephantom station used f...
Page 214 - Outcalling is delayed.
Outcalling is delayed. Possible Cause Corrective Action There is heavy call traffic and Outcallingvolume on the MERLIN Messaging System.The same port used for Message-Waiting lightactivation/deactivation performs Outcalling.This port is also used in Call Handling. If yoursystem performs heavy Outcal...
Page 215 - Outcalling to a pager is not working.; reprogram the number.
Outcalling to a pager is not working. Possible Cause Corrective Action Outcalling number is not properly programmed. Check that the Outcalling number is correct. If not, reprogram the number. Restriction is still assigned to the last port. Check the communications system programming toensure the las...
Page 216 - Backing Up the System to the PC Card; system restore; To back up the system:
Backing Up the System to the PC Card Following MERLIN Messaging System programming, you can back up programmedconfiguration data and a subset of the Automated Attendant menu, submenu and announcementprompts onto the PC Card. The backed up information may be used to perform a system restore if the sy...
Page 218 - Preparing the Communications System
Introduction This section of the Online Guide describes the communications system programming tasks thatmust be performed after the MERLIN Messaging System module has been installed andprogrammed. Before you begin the tasks described in this section, be sure you have completedthe tasks described in ...
Page 219 - You must program the following Group-Assigned features:
Programming Group-Assigned Features You must program the following Group-Assigned features: Transfer Return Time ● VMS Transfer Return Interval ● Procedures Setting the Transfer Return TimeSetting the VMS Transfer Return Interval Programming Group-Assigned Features http://www.sostc.com/lucent/instal...
Page 220 - The factory setting is four rings.
Setting the Transfer Return Time The Transfer Return Time is the number of times a transferred call will ring at the transferdestination before it returns to the extension from which it was transferred. If Then All extensions are covered by the MERLINMessaging System only You must set the Transfer R...
Page 221 - Setting the VMS Transfer Return Interval
To set the Transfer Return Time: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Options Options 3 Select Transfer Transfer 4 Select Transfer Return Time Return Time 5 Erase current number of rings Drop or Backspace ...
Page 222 - Transfer Redirect Extension; If
Setting the VMS Transfer Return Interval The VMS Transfer Return Interval is the number of times a call transferred by the MERLINMessaging System to extensions (without coverage) will ring before the call is redirected to the Transfer Redirect Extension . If Then All stations are covered by the MERL...
Page 223 - Drop or; Backspace; Redirecting Calls Sent to Unassigned Extensions
To set the VMS Transfer Return Interval: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Auxiliary Equipment AuxEquip 3 Select Voice MessagingSystem/Automated Attendant VMS/AA 4 Select Transfer Return TransferRtn 5 E...
Page 224 - You must designate a
Redirecting Calls Sent to Unassigned Extensions You must designate a Transfer Redirect extension to which the following calls can be transferred: Calls transferred by the MERLIN Messaging System to extensions where there is noanswer and no coverage. ● Calls coming in from outside the system to unass...
Page 225 - Select Options
To Redirect Calls to Unassigned Extensions: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programmingmode Sys Program Exit/Start [any key] 2 Select Options Options 3 Display next page ofmenu / 4 Select UnassignedExtension Unassigned 5 Select 1 TransferExtension type QCC Qu...
Page 226 - Assign Group Coverage to specific extensions.
Programming Call Answer Service Programming the Call Answer Service features enables your communications system totransfer unanswered calls to the MERLIN Messaging System. To do this, you must: Assign Group Coverage to specific extensions. ● Select the MERLIN Messaging System Calling Group as the Gr...
Page 227 - Use the following procedure to:
Programming Group Coverage Use the following procedure to: Identify the specific extensions designated to receive coverage by the MERLINMessaging System Call Answer Service. ● Identify the extension of the MERLIN Messaging System Calling Group. ● Note: The above extensions were identified during sys...
Page 230 - The factory setting is 3 rings.
Creating the Group Coverage Ring Delay The Group Coverage Ring Delay is the number of times a call will ring at an extension withoutPersonal Coverage but covered by a Calling Group, before the call is sent to an assignedCalling Group (Group Coverage Receiver). If any Personal Coverage (Primary or Se...
Page 233 - The system operator has a; Programming Required:; Assigning Personal Lines
Immediate Call Handling With Immediate Call Handling, the MERLIN Messaging Automated Attendant Service answersall incoming calls. If Then The system operator has a Direct-Line Console (DLC) Calls ring on the DLC’s line or pool button ifthe MERLIN Messaging System does notanswer the call within the D...
Page 236 - Sys Program
To assign trunks/pools to the MERLIN Messaging System Calling Group: Step Programming Task Programming Console PC 1 Enter programming mode Sys Program Exit/Start [any key] 2 Select Extensions Extensions 3 Display next page of menu / 4 Select Group Calling Grp Calling 5 Select Line/Pool Assignment Li...
Page 239 - Program Ext; Start; Return to System Programming menu
To set Line/Cover Buttons to Delay Ring: Step Programming Task Programming Console PC 1 Enter programming mode Sys Program Exit/Start [any key] 2 Display next page of menu / 3 Select Centralized TelephoneProgramming Cntr-Prg 4 Select Program Extension Program Ext 5 Enter extension you want to progra...
Page 245 - Enter programming mode
To program a Night Service Coverage Receiver: Step Programming Task Console Input/Selection PC nput/Selection 1 Enter programming mode Sys Program Exit/Start [any key] 2 Select Night Service NightSrvce 3 Select Group Assignment GroupAssign 4 Select Calling Group Calling Grp 5 Enter the Night Service...
Page 246 - Delay Ring; Assign Lines/Pools to the Delayed Call Handling Calling Group
Delayed Call Handling With Delayed Call Handling, incoming calls ring at the system operator’s telephone. Theoperator provides assistance and/or transfers the call. When calls are not answered by thesystem operator, the MERLIN Messaging System answers the call after the Delay Ring interval. The call...
Page 251 - You want to allow Outcalling after hours
Creating the Night Service Exclusion List The Exclusion List contains extensions that are exempt from Night Service passwordrequirements. If Then You want to allow Outcalling after hours Put the extensions assigned to the the MERLINMessaging System port used for Outcalling on the Exclusion List Note...
Page 255 - domestic long distance
Programming Automatic Route Selection (ARS) Restriction (For Hybrid/PBX mode only) As an additional security step, network dialing for all extensions, including messaging port extensions, should beprocessed through ARS using dial access code 9. All ports on the communications system that are program...
Page 257 - Programming Fax Call Handling information requires you to:
Fax Call Handling Programming Fax Call Handling information requires you to: Identify the extensions associated with fax machines. ● Identify the fax machine for each Automated Attendant, if applicable. ● Identify the extension that will receive the Message-Waiting indication when a fax isreceived. ...
Page 259 - Creating a Fax Calling Group
Creating a Fax Calling Group To administer fax ports http://www.sostc.com/lucent/installation/programming_the_communication_system/mmipcpcs4e1.htm (2 of 2) [2/2/2000 2:33:49 PM]
Page 262 - Unless a system port is used for
Programming MERLIN Messaging System Port Restrictions Unless a system port is used for Outcalling , the port must be restricted from making external calls. The following procedures deal with programming port restrictions. Procedures Changing Calling Restriction to Allow OutcallingProgramming Automat...
Page 265 - Confirming the Touch-Tone Interval
To confirm the Touch-Tone Duration: Step Programming Task Console Input/Selection PC Input/Selection 1 Enter Programming mode Sys Program Exit/Start [any key] 2 Select Auxiliary Equipment AuxEquip 3 Select VMS/AA VMS/AA 4 Select Touch-Tone Duration TT Duration 5 Choose an option: Verify factory sett...
Page 274 - To program a Coverage VMS Off button:
Programming a Coverage VMS Off Button This feature prevents unanswered external calls from receiving coverage by the MERLIN Messaging System. Itcan be programmed at the user’s telephone or through Centralized Telephone Programming. The CentralizedTelephone Programming procedure is documented below. ...
Page 279 - not
Programming a Delete Message Button For all multiline telephones except MLX The Delete Message feature turns off a user’s Message-Waiting light and deletes the label that appears on thedisplay. It does not delete voice mail messages. This feature can be programmed at the user’s telephone or through ...
Page 280 - Optional Features: Procedures
9 Return to System Programmingmenu Sys Program Exit/Back Exit/Back Optional Features: Procedures Programming Coverage InsideProgramming Direct Voice MailProgramming an Auto Dial ButtonProgramming Coverage VMS Off Programming a Delete Message Button http://www.sostc.com/lucent/installation/programmin...
Page 291 - Port Level LEDs; The port-specific LEDs that correspond, to voice messaging ports; Port Status LEDs
Introduction MERLIN Messaging System Release 2 is an embedded voice messaging system housed in a module (circuitpack) that plugs into the switch's carrier. Release 2 is available in a 2-, 4-, 6-, 8-, 10-, or 12-Port configuration.Release 1 and 1.1 is available in a 2-, 4-, or 6-Port configuration. F...
Page 310 - Overview
Overview Managing the System The following procedures describe the routine tasks required to manage the MERLINMessaging System. Use these procedures to modify system programming after the MERLINMessaging System has been installed and initially administered. Managing the System http://www.sostc.com/l...
Page 311 - Initially Logging in to System Administration; Logging in to System Administration; Enter System Administration extension number.
Logging in to System Administration Use this procedure to log in to System Administration once you have created your password asdescribed in Initially Logging in to System Administration . Logging in to System Administration Step Programming Task Touch-Tone Input 1 Dial extension number of MERLIN Me...
Page 312 - To change the System Administration Password
Changing the System Administration Password It is recommended that you change the System Administration password after you complete theinitial administration of the MERLIN Messaging System or after a service technician hasaccessed your system and you have provided the technician with the password. Y...
Page 313 - To change the System Administration Prompt Language
Changing the System Administration Prompt Language Use this procedure to change the language you hear when you administer the system. To change the System Administration Prompt Language Step Programming Task Touch-Tone Input 1 Dial extension number of MERLIN MessagingSystem Calling Group [nnn] 2 Ent...
Page 319 - To program the Date and Time:
Programming Date and Time You must set the system date and time. These parameters cannot be set independently of each other; both date andtime must be set. To program the Date and Time: Step Programming Task Touch-Tone Input 1 Log in to System Administration, if needed 2 Select System Parameters 3 S...
Page 323 - Mailbox Extensions
Modifying Extension Programming Modifying extension programming includes making changes due to personnel changes, userpreference or company requirements. The four types of extensions that you may need to change or create are: Mailbox Extensions ● Transfer-Only Extensions ● Automated Attendant Extens...
Page 338 - Modify a Day or Night Menu.
Modifying Automated Attendant Programming After the MERLIN Messaging System is installed, you may need to do one of the following: Modify a Day or Night Menu. ● Create a new or change an existing Submenu. ● Create a new or change an existing Announcement. ● Add an outside line to an Automated Attend...
Page 360 - To program the Schedule Controller
Programming the Schedule Controller The Schedule Options define the Day and Night Service operation of the Automated Attendant(s). When you program the Schedule Options, you can: Administer the Schedule Controller . ● Administer the Weekly Business Schedule . ● Note: Programming the Schedule Options...
Page 370 - Fax Machine
Assigning a Fax Extension to an Automated Attendant When an Automated Attendant detects a fax call, it transfers the call to a specific Fax extensionor Fax Calling Group Extension. In order for this to occur, you must assign a Fax Machine extension . Next you must use this procedure to assign a Fax ...
Page 383 - Assess the health of the system.
Introduction The MERLIN Messaging System provides terminal-based reporting, maintenance and resetcapabilities to help System Managers and service technicians to: Assess the health of the system. ● Identify voice messaging system problems. ● Initiate the appropriate corrective action, when needed. ● ...
Page 384 - The MERLIN Messaging System provides four types of reports:
MERLIN Messaging System Reports The MERLIN Messaging System provides four types of reports: Report Purpose Configuration Helps verify that the system configurationmatches the customer’s requirements Critical Event Assists in quickly identifying systemmalfunctions and appropriate correctiveaction Mai...
Page 385 - Report Summary
MERLIN Messaging System Maintenance and Administration MERLIN Messaging System Maintenance and Administration allows users to perform thefollowing tasks: Reset the system (that is, reboot the system processor). ● Request a system backup. ● Request a system restore. ● Change the System Administrator’...
Page 386 - User
User Access and Security Requirements Two groups of users have report, maintenance and administrative access to the MERLINMessaging System. These users are: MERLIN Messaging System Manager ● Service Technicians ● Each user type has a unique login. The password for all user types is the System Manage...
Page 387 - and the extension number for the RMD.
Establishing a Remote Session You can establish a remote connection via your PC's modem to the MERLIN MessagingSystem via dial-up to the Remote Maintenance Device (RMD), which is a modem located onthe MERLIN Messaging System's PC Card. The extension number for the RMD is the twelfthextension number ...
Page 388 - Click the Start button
Setting Up Windows HyperTerminal for a Remote Session Windows HyperTerminal is the standard terminal emulator and serial communications programprovided with the Windows operating system. Use the following procedure to set up a HyperTerminalicon that you can use anytime you want to start a remote ses...
Page 389 - You need to use the adapters specified below:
Establishing a Local Session The MERLIN Messaging System has an RS-232 serial port capable of supporting directconnection to a terminal device, such as a PC, with a serial port at a line speed of 9.6 kbps. Theconnection is based on an 8-bit word, no parity, no flow control and autobaud capability. A...
Page 390 - Access MERLIN Messaging System; System Validation
Logging in to Terminal-Based Reporting, Maintenance andAdministration Before you log in, you must connect your PC to the MERLIN Messaging System module. The followingprocedures are the two access methods available for accessing the MERLIN Messaging System. Establishing a Local Session ● Establishing...
Page 391 - The MERLIN Messaging System displays the following:
System Validation The MERLIN Messaging System validates your login and password entries to determine if you are authorizedto use the system. If Then Your login and password arevalid The MERLIN Messaging System displays the following: "Login successful... one moment please..." ● "This sys...
Page 392 - Capturing a Report to a File or Printer Using Hyperterminal
System Manager Options Menu Screen The screen facsimile below contains a menu of options available to the System Manager. Click an option name to link to a detailed description of the applicable report or procedure. When you request a System Configuration Report or Mailbox Report, the MERLIN Messagi...
Page 393 - General Information
System Configuration Report The System Configuration Report contains a summary of the configuration informationadministered for the MERLIN Messaging System at the system, Automated Attendant Mainmenu/submenu and mail box levels. The report is organized in sections, as follows: General Information ● ...
Page 395 - Transfer To Ext
Thu Open 07:00 18:00 Fri Open 07:00 18:00 Sat Closed Temporary Schedule: Day Service Mode Start End Mon Closed 07:00 18:00 Tue Closed + TempGtg 07:00 18:00 Sat Open 09:00 15:00 Temp Gtg Recorded: System/Primary Language: YES Secondary Language: NO Day Main menu Definition Prompt Recorded: System/Pri...
Page 396 - General Mailbox
Prompt Recorded:System/Primary Language: YES Secondary Language: NO CODE SELECTOR CODE ACTION EXT SUBM/ ANNC # # OF DIGITS 1 Play Announcement 5 2 Play Announcement 5 3 Play Announcement 5 4 Play Announcement 5 5 Play Announcement 5 6 Play Announcement 2 7 Mailbox Transfer 28 8 Play Announcement 5 9...
Page 403 - Turn off the Scheduled System Restart (not recommended)
Change Daily System Maintenance Time The MERLIN Messaging System is factory set to restart itself each day at 3:00 am. ThisScheduled System Restart is designed to allow the MERLIN Messaging System to performsystem and diagnostic checks to ensure system and data integrity. The Scheduled SystemRestart...
Page 404 - To change the daily system maintenance time:; Return to the Service Technician Options screen
Changing The Date and Maintenance Time To change the daily system maintenance time: Step Programming Task PC Input 1 From the Menu Options Screen, select Change DailySystem Maintenance Time 2 From the Change Daily System Maintenance Timesubmenu, choose one of the following: To cancel the Scheduled S...
Page 405 - The Critical Event Report:
Critical Event Report The MERLIN Messaging System tracks the activities that it performs, recording events asentries in a daily log. Information is captured 7 days a week, 24 hours a day basis. The reportcontains a list of errors that indicate a system failure to assist Service Personnel in determin...
Page 407 - The System date and time that the report was generated; Requesting a Mailbox Report
Mailbox Report The MERLIN Messaging Mailbox Report allows you to access and view the current status ofmessages in user mailboxes. This allows you to handle message delivery and timeline issues. For a specified mailbox, the Mailbox Report contains the following information: The System date and time t...
Page 409 - Requesting a Mailbox Report:; To request a mailbox report, do the following:; Enter a new extension
Requesting a Mailbox Report: To request a mailbox report, do the following: Step Programming Task PC Input 1 From the Options Menu screen, selectMailbox Report 2 From the Select Mailbox Submenu,enter the extension for the applicablemailbox Note: If the extension you enter doesnot have a mailbox, the...
Page 410 - Entering Notes in the Permanent Trouble Log
Enter Notes in Permanent Trouble Log Creation of an entry in the Permanent Trouble Log assists Service Technicians in trackingtroubles and resolutions associated with a MERLIN Messaging System. Service Techniciansare encouraged to leave a short description of the problem and resolution at the time a...
Page 411 - Return to the Service Technician Options Menu Screen
Entering Notes in the Permanent Trouble Log Step Programming Task PC Input 1 Access the Permanent Trouble LogEntry Submenu. After selecting this option, a logentry prompt is displayed by thesystem 2 Choose to continue or "back out" ofthe menu. Y or N 3 Enter information and end theirinput to...
Page 412 - Date the log entry was made; Displaying the permanent Trouble Log
Display Permanent Trouble Log The Permanent Trouble Log Report contains a history of the information entered by ServiceTechnicians or TSO personnel who have previously serviced the MERLIN Messaging System.MERLIN Messaging System servicing practices include the generation of entries in theTrouble Log...
Page 415 - Restarting the MERLIN Messaging System
Restart Messaging System If you choose this option to restart (that is, reboot) the MERLIN Messaging System, thecurrent terminal session is dropped and cannot be re-established until the system has rebooteditself. You must re-establish a remote or local terminal session to perform subsequentfunction...
Page 416 - To Restart the MERLIN Messaging System, do the:
Restarting the MERLIN Messaging System To Restart the MERLIN Messaging System, do the: Step Programming Task PC Input 1 From the System Manager Optionsscreen, request Restart MessagingSystem MERLIN Messaging displays awarning message indicating that thesystem will be out-of-service and thatall activ...
Page 417 - To log off and exit the MERLIN Messaging System:
Log Off and Exit To log off and exit the MERLIN Messaging System: Step Programming Task PC Input 1 From the Options screen, selectLog Off and Exit Click Below to: Return to the System Manager Options Menu ScreenReturn to the Service Technician Options Menu Screen Log Off and Exit http://www.sostc.co...
Page 418 - See what information is backed up.; Backing up the Messaging System
Backup Messaging System Only the System Manager can request a backup via the terminal interface. Systemconfiguration information and selected Automated Attendant Menus and Submenus arebacked-up onto the Port PC Card that is plugged into the front face of the MERLIN MessagingSystem module. Note: MERL...
Page 419 - To back up the MERLIN Messaging System, do the following:; Confirm the backup request
Backing Up the Messaging System The MERLIN Messaging System displays the message, "PC Card is absent" if there is no PortPC Card in the PCMCIA slot or, "PC Card invalid" if the Port PC Card is not recognized as avalid PC Card. In both of these instances, the MERLIN Messaging System a...
Page 420 - Requesting a System Restore via the Terminal Interface
Restore the Messaging System Requests to have the MERLIN Messaging System perform a restore must be initiated by theSystem Manager and can be originated via the terminal interface. When you request a systemrestore, MERLIN Messaging reads data that was previously stored on the PC Card during asuccess...
Page 422 - Restore completed, followed by press enter to return to the menu; Message; There is no PC Card in the PCMCIA slot
When the restore process is complete, the MERLIN Messaging System displays one of thefollowing messages (depending on the outcome of the backup process). Restore completed, followed by press enter to return to the menu ● Restore Unsuccessful, Reason and list any errors that occurred during the resto...
Page 424 - Enter your new password
Changing the System Administration Password To change the System Administration Password using the Terminal Interface, do thefollowing: Step Programming Task PC Input 1 From the System Manager OptionsMenu screen, select Mailbox Report 2 Enter your new password [nnnn] 3 In response to the system prom...
Page 425 - Return to the System Manager Options Menu Screen
Capturing a Report to a File or Printer Using Hyperterminal If you are using the Windows Hyperterminal Terminal software, do the following to capturereport: To capture a report to a file: Step Procedure 1 . Click Transfer on the Hyperterminal menu. 2. On the Transfer menu, click Capture Text. 3. Typ...
Page 426 - Flow Control: Hardware
Setting Up Windows HyperTerminal for A Local Session HyperTerminal is the standard terminal emulator and serial communications program provided with theWindows operating system. The following procedure describes how to set up a HyperTerminal icon that youcan use anytime you want to start a local ses...
Page 428 - Performing a Port Licensing Upgrade
Upgrading MERLIN Messaging System Port Licensing The information in this section is intended for qualified techniciansonly. To prevent damage to the MERLIN Messaging System, you mustpower down the communications system before installing or removingthe MERLIN Messaging System module. Do NOT perform a...
Page 429 - Step Procedure; The MERLIN Messaging System starts
Performing a Port Licensing Upgrade Before performing an In-Service upgrade, you must: Notify the customer that the MERLIN Messaging System will be unavailable for a short period. 1. Check the status of the voice messaging ports by using the Port Status LED indicators on theMERLIN Messaging System m...
Page 439 - To program the Automatic Route Selection Restriction:
Programming Automatic Route Selection (ARS) Restriction (For Hybrid/PBX mode only) As an additional security step, network dialing for all extensions, including messaging port extensions, should beprocessed through ARS using dial access code 9. All ports on the communications system that are program...
Page 441 - port used for Outcalling; To Create the Night Service Exclusion List:
Creating the Night Service Exclusion List The Exclusion List contains extensions that are exempt from Night Service password requirements. If Then You want to allow Outcalling after hours Put the extensions assigned to the MERLINMessaging port used for Outcalling on the Exclusion List Note: Refer to...
Page 444 - MERLIN
Getting Started Personalizing Your Mailbox Using Group Lists Front Panels: Back Panels: Your Messages Using Outcalling 585-323-203COMCODE 108679655Issue 3June 2000 MERLIN ® Messaging System User’s Guide
Page 446 - Options
Getting Started Options Once you have logged in, you can choose any of thefollowing options: Details for the options listed above are located in this User’s Guide. Record and send messages. Listen to messages. Program Outcalling (if Outcalling permission is activated). Program Group Lists. Change yo...
Page 447 - Personalizing Your Mailbox
Personalizing Your Mailbox 4 : Enter the greeting number [1 6]. RecordingYour Name Recordingor Deletinga PersonalGreeting 3 : Press to change your name recording. 3 : Press to change your greeting. 5 : Record your name, then press . 2 : Press to change your name recording or greeting. 1 : Log in to ...
Page 450 - Your Messages
2 : Press to get messages. 1 : Log in to Voice Mail. 1 : After the recorded message plays, press to respond to the recorded message. Press to listen to the message body. Press to skip the message. (The message will remain as "new" until you listen to the body.) 3 : Choose an option: 4 : Afte...
Page 453 - Using Personal Group Lists
Using Personal Group Lists CreatingPersonalGroup Lists ReviewingorModifyingPersonalGroup Lists Your Personal Group Lists are sets of up to 50 mailboxes within the system that allow you to address a message to a group of mailboxes. You can have up to 10 Group Lists. 4 : Enter the Group List number [1...
Page 456 - Using Outcalling
3 : Press to change your list of Outcalling Numbers. 2 : Press to select Outcalling. 1 : Log in to Voice Mail. 2 : Press to select Outcalling. 1 : Log in to Voice Mail. Using Outcalling SettingYourOut callingNumbers TurningOutcallingOn or Off AboutOutcalling 4 : Choose the entry number [1 5]. If you...
Page 457 - Guidelines
6 : Choose an option: Press to enter a telephone Outcalling Number. Press to enter a pager Outcalling Number. Press to return to the Outcalling menu without making a change. 5 : Choose an option: Press to change or add an Outcalling Number. (Go to Step 6.) Press to delete the Outcalling Number. Pres...
Page 460 - NOTES
Page 462 - Search; WWSearch needs Java to run.
Search WWSearch needs Java to run. WWSearch http://www.sostc.com/lucent/wwsearch.htm [2/2/2000 2:35:54 PM]
Page 463 - Glossary
Glossary | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | A Answer-Only Mode MERLIN Messaging System mailbox users can set the Answer Mode for their mailboxes. If theAnswer Mode is set to Answer-Only Mode, callers reaching that mailbox will he...
Page 464 - See Automated Attendant.; Automated Attendant Submenu; The person to whom calls are transferred when:
See Automated Attendant. Automated Attendant Submenu A lower-level menu selected from an Automated Attendant Main menu or from anotherSubmenu. Submenus present additional options from which a caller can select by enteringthe corresponding Selector Code. Based on predefined associations between Selec...
Page 471 - See Transfer Return Interval
Primary Language The default language used for playing system prompts, menus and announcements to callerswhen the MERLIN Messaging System is in Bilingual mode. Contrast with SecondaryLanguage. Q Queued Call Console Telephone that can be used by a system operator only if the communications system is ...
Page 473 - Contacts and associated conductors of a single-line telephone.; Toll Fraud
T Temporary Closure Greeting A MERLIN Messaging System feature that enables the System Manager to record and schedule aspecial greeting to be played before the Automated Attendant's Main menu prompt. This feature isused in conjunction with the Temporary Schedule feature. A Temporary Closure Greeting...
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