Lucent Technologies iv - Manuals

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Manual Lucent Technologies iv

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Page 2 - CALLMASTER®; IV Voice Terminal User and Installation Instructions; Copyright; IV voice terminal has been tested and found to com-

CALLMASTER® IV Voice Terminal User and Installation Instructions ii Copyright © 1998, Lucent Technologies All Rights ReservedPrinted in U.S.A. NoticeEvery effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to...

Page 3 - • Increase the separation between the telephone equipment.

CALLMASTER® IV Voice Terminal User and Installation Instructions iii • Increase the separation between the telephone equipment. • Plug the telephone into a different ac outlet than the receiver so that the telephone equipment and receiver are on different branch circuits. • Consult the dealer or an ...

Page 4 - Use; Read and understand all instructions.

CALLMASTER® IV Voice Terminal User and Installation Instructions iv IMPORTANT USER SAFETY INSTRUCTIONS The most careful attention has been devoted to quality standards in the manufacture of your new voice terminal. Safety is a major factor in the design of every set. But, safety is YOUR responsibili...

Page 5 - SAVE THESE INSTRUCTIONS

CALLMASTER® IV Voice Terminal User and Installation Instructions v Service ■ Before cleaning, unplug the telephone from the modular wall jack. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. ■ Unplug the telephone from the modular wall jack. Be sure to refer servicing ...

Page 7 - Lucent Technologies 4-type protectors

CALLMASTER® IV Voice Terminal User and Installation Instructions vii ADDITIONAL INSTALLATION WARNING FAILURE TO FOLLOW THESE INSTRUCTIONS CAN CAUSE DAMAGE TO THE TERMINAL OR CAUSE THE ASSOCIATED PBX CIRCUIT PACK TO REMOVE POWER TO THE TERMINAL. IN EITHER CASE THE TERMINAL WILL NOT FUNCTION CORRECTLY...

Page 8 - Wiring Information; A Voice Terminal Line Jack; portion of this booklet.

CALLMASTER® IV Voice Terminal User and Installation Instructions viii Wiring Information A Voice Terminal Line Jack For more information about wiring, see the section on “DCP Line Interface” in the next portion of this booklet. MODULAR WALL JACK WIRING PIN PAIR COLOR DESCRIPTION 1 2 W-O 4-Wire Outpu...

Page 10 - Contents; Labeling and Installing the Button-Designation

CALLMASTER® IV Voice Terminal User and Installation Instructions ix Contents Your CALLMASTER IV Voice Terminal . . . . . . . . . . . . . . . . . 1 The Headset (or the Handset) . . . . . . . . . . . . . . . . . . . . . . . 1 The Recorder Interface . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Page 12 - Your CALLMASTER IV Voice Terminal

CALLMASTER® IV Voice Terminal User and Installation Instructions 1 Your CALLMASTER IV Voice Terminal The CALLMASTER ® IV voice terminal referred to in this manual has been specially designed for use with the Automatic Call Distribution (ACD) system and the many features of the DEFINITY ® Enterprise ...

Page 13 - The Recorder Interface; This user guide is divided into four main sections:

CALLMASTER® IV Voice Terminal User and Installation Instructions 2 The Recorder Interface The CALLMASTER IV’s Recorder Interface is designed for recording calls on a standard tape recorder. (A recorder with AGC [Automatic Gain Control] is recommended.) With this interface, a warning tone, a soft bee...

Page 14 - Conventions; The following conventions are used in the procedures:

CALLMASTER® IV Voice Terminal User and Installation Instructions 3 Conventions The following conventions are used in the procedures: Each of these boxes represents a button to which a feature has been assigned. The button is labeled with a feature name. Each of these long rectangular boxes represent...

Page 15 - Feature Descriptions; FIGURE 1 The CALLMASTER IV Voice Terminal

CALLMASTER® IV Voice Terminal User and Installation Instructions 4 Feature Descriptions Familiarize yourself with your CALLMASTER IV voice terminal and its many features by reviewing Figure 1 below and the feature explanations on the following pages . FIGURE 1 The CALLMASTER IV Voice Terminal 1 2 3 ...

Page 16 - Select Button — Can be used in two different ways:

CALLMASTER® IV Voice Terminal User and Installation Instructions 5 Starting at the top left of Figure 1 and continuing clockwise: Message Light — A red light which goes on steadily when a message has been left for you. Select Button — Can be used in two different ways: • Used with to initiate a self...

Page 17 - is equivalent to hanging up you will not receive dial tone.

CALLMASTER® IV Voice Terminal User and Installation Instructions 6 Release Button —Used in ACD operation to end a call. However, pressing is equivalent to hanging up; you will not receive dial tone. Log in Button — Use this button to automatically log in to the ACD system when you want to begin answ...

Page 18 - FIGURE 2 The Headset/Handset Jacks on the Side of the; sides; of the CALLMASTER IV voice terminal, there is a set of

CALLMASTER® IV Voice Terminal User and Installation Instructions 7 FIGURE 2 The Headset/Handset Jacks on the Side of the CALLMASTER IV On both sides of the CALLMASTER IV voice terminal, there is a set of headset/handset jacks, as shown in Figure 2 above. Use these jacks for connecting a headset and/...

Page 19 - Installation; NOTE: The CALLMASTER IV voice terminal can; be; cannot; CALLMASTER IV voice terminal with recorder interface; DEFINITY ECS CALLMASTER II,

CALLMASTER® IV Voice Terminal User and Installation Instructions 8 Installation NOTE: The CALLMASTER IV voice terminal can only be desk-mounted; it cannot be wall-mounted. IMPORTANT: DEFINITY ECS CALLMASTER II, CALLMASTER III, and CALLMASTER IV Voice Terminals Instructions for Programming the Option...

Page 21 - Installation Procedures; See Figure 3 for the location of the jacks mentioned below.

CALLMASTER® IV Voice Terminal User and Installation Instructions 10 Installation Procedures Use the following procedures to install your CALLMASTER IV voice terminal. See Figure 3 for the location of the jacks mentioned below. 1 Lay the voice terminal face down so the bottom slopes toward you. 2 Plu...

Page 22 - FIGURE 3 The LINE Jack, Adjunct Jack, and Routing Channels; Operating Range Requirements

CALLMASTER® IV Voice Terminal User and Installation Instructions 11 FIGURE 3 The LINE Jack, Adjunct Jack, and Routing Channels Operating Range Requirements • The total distance between the CALLMASTER IV voice terminal with recorder interface active and the recording device should not exceed 200 feet...

Page 23 - DCP Line Interface

CALLMASTER® IV Voice Terminal User and Installation Instructions 12 The 2-Wire/4-Wire Line Adapter The 2-wire/4-wire line adapter (PEC: 32302; Comcode: 407124114 for a single adapter; PEC: 32303 for a package of 25 adapters) is available to accommodate situations in which customers need to upgrade f...

Page 26 - the PBX, Adjunct Power Source, and the Recording Device

CALLMASTER® IV Voice Terminal User and Installation Instructions 15 FIGURE 4 Connecting the 4-Wire CALLMASTER IV with Recorder Interface to the PBX, Adjunct Power Source, and the Recording Device CALLMAST ER IV Adjunct Power PBX Twisted Pair Wire 4-Pair Cross Connect D8W Cord CALLMASTER IV Voice Ter...

Page 28 - Testing the Headset or Handset; Make sure that the voice terminal is right side up.

CALLMASTER® IV Voice Terminal User and Installation Instructions 17 Testing the Headset or Handset NOTE: If you are using a handset, use the installation instructions that come with the handset kit to install the handset cradle. 1 Plug in the headset or the handset, press a call appearance button, a...

Page 29 - FIGURE 6 Inserting the Designation Cards; Basic Voice Terminal Operations; The following operations can be used immediately.

CALLMASTER® IV Voice Terminal User and Installation Instructions 18 5 Place the designation card that you have filled out over the buttons, and then replace the clear cover by gently bending the cover so that the tabs at the top and bottom end of the cover can be inserted into the corresponding slot...

Page 30 - Raising or Lowering Receive Volume; You can disconnect from a call in several ways:

CALLMASTER® IV Voice Terminal User and Installation Instructions 19 Raising or Lowering Receive Volume You can use the Volume control button to raise and lower the receive level volume under the following conditions: • The CALLMASTER IV voice terminal is off-hook, and the headset(s) is plugged in. •...

Page 31 - Feature Procedures; CONFERENCE; Press

CALLMASTER® IV Voice Terminal User and Installation Instructions 20 Feature Procedures The procedures in this section give short, step-by-step instructions for using each of these features. For your convenience, the features are listed alphabetically. CONFERENCE To add another party to an existing c...

Page 32 - DROP

CALLMASTER® IV Voice Terminal User and Installation Instructions 21 To add a call you have put on hold to another call to which you are connected 1 Press . • Green light at the held call appearance continues to flutter. • Green light at the current call appearance also flutters. • You are given a ne...

Page 33 - HOLD

CALLMASTER® IV Voice Terminal User and Installation Instructions 22 HOLD To put a call on hold while you answer another call, place a call, or perform some other task 1 Press . • Green light next to the held call appearance flutters. NOTE: If you put a conference call on hold, the other parties rema...

Page 34 - To select a personalized ring

CALLMASTER® IV Voice Terminal User and Installation Instructions 23 SELECT RING (AND RINGER VOLUME) To select a personalized ring NOTE: There are eight different ringing patterns from which to choose. 1 Press . • Green light next to goes on steadily. 2 Press . • Green light next to winks. • Current ...

Page 35 - To adjust the tone ringer volume if necessary

CALLMASTER® IV Voice Terminal User and Installation Instructions 24 To adjust the tone ringer volume if necessary 1 To raise the volume, press the right volume control button labeled ; to lower the volume, press the left volume control button labeled . • Display shows the volume level: (There are ei...

Page 36 - TRANSFER; To send an existing call to another extension or outside number

CALLMASTER® IV Voice Terminal User and Installation Instructions 25 TRANSFER To send an existing call to another extension or outside number 1 Press . • Green light next to the call appearance flutters. • Present call is put on hold. • You are given a new call appearance, and you hear dial tone. 2 D...

Page 37 - Technical Description; Physical Dimensions and Weight; The CALLMASTER IV voice terminal measures:; Power Requirements

CALLMASTER® IV Voice Terminal User and Installation Instructions 26 Technical Description Physical Dimensions and Weight NOTE: The CALLMASTER IV voice terminal can only be desk-mounted; it cannot be wall-mounted. The CALLMASTER IV voice terminal measures: • 8.5 inches/215.9 millimeters deep • 11.0 i...