Page 3 - Contents
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Contents iii Contents Contents iii 1 Introduction 1 ■ Conventions Used in This Document 2 ■ Security Measures 2 2 Understanding the Console Layout 5 ■ Physical Layout of Your Console 5 Outside-Lines ...
Page 5 - Centralized Attendant Service; GL; Glossary and Abbreviations; IN; Index
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Contents v Using Visually Impaired Attendant Service 63 5 Centralized Attendant Service 65 ■ Identifying Differences in a CAS Environment 65 Using CAS-Associated Tones 66 Using a CAS Display 66 Using...
Page 7 - Introduction; The rest of this book includes:
Introduction 1 1 DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 1 Introduction If you are a console operator, this book is for you! It is designed to show you the physical layout of your computer, how to perform standard and specialty functions, ...
Page 8 - Conventions Used in This Document; Security Measures
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Introduction 2 Conventions Used in This Document 1 ■ Chapter 3, ‘‘Operating the Console’’ contains step-by-step instructions for placing calls, transferring calls, placing callers on hold, placing co...
Page 9 - Rerouting calls to console operators
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Introduction 3 Security Measures 1 ■ Rerouting calls to console operators ■ Changing barrier codes ■ Sending calls to console operators ■ Console operator-controlled remote access ■ Sending reports t...
Page 11 - Understanding the Console Layout; Physical Layout of Your Console
Understanding the Console Layout 5 Physical Layout of Your Console 2 DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 2 Understanding the Console Layout Your console is a powerful communications tool. With it, you function as a communications hub b...
Page 12 - Volume Control Buttons
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 6 Physical Layout of Your Console 2 Figure Notes: Figure 1. 302A/B Console 1. Lamp Test Switch 8. Display 2. Handset 9. Select Button 3. Handset Cradle 10. Volume Con...
Page 13 - Outside-Lines Buttons Area
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 7 Physical Layout of Your Console 2 Figure Notes: Figure 2. 302C Console Outside-Lines Buttons Area The outside-lines buttons area allows you to choose an outside lin...
Page 14 - A Control lamp indicating that an outside line is in use; Sample Outside-Lines Buttons Area; A call appearance button for answering or placing calls
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 8 Physical Layout of Your Console 2 ■ A Warning lamp that lights when a predetermined number of outside lines are busy ■ A Control lamp indicating that an outside lin...
Page 15 - Call Appearance Buttons and Lamps
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 9 Physical Layout of Your Console 2 Figure 4. Call Appearance Buttons and Lamps Dialing Keypad The dialing keypad has several buttons and lamps used for processing ca...
Page 16 - Call Processing Indicators; Continued on next page
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 10 Physical Layout of Your Console 2 The call-appearance buttons allow you to: ■ Cancel a call The CANCEL button allows you to abort a call procedure without disconne...
Page 17 - Features; Chapter 4, ‘‘Using the Features’’; Lamp Name
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 11 Physical Layout of Your Console 2 Features The features area of your console allows you to perform standard and specialty operations. Your console is configured wi...
Page 18 - Feature Button Area
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 12 Physical Layout of Your Console 2 Figure 6. Feature Button Area The Display The alphanumeric display provides information about callers, called parties, call statu...
Page 19 - Display; These display mode buttons are as follows:; Displaying in Normal Mode; button and stops when you press the
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 13 Physical Layout of Your Console 2 Figure 7. Display These display mode buttons are as follows: NOTE: Your system manager may change the function of each button. ■ ...
Page 22 - Table 2; ORIG
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 16 Physical Layout of Your Console 2 Your system manager assigns calling privileges for all system users. A 2-digit number assigned by your system manager, followed b...
Page 23 - Table 4
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 17 Physical Layout of Your Console 2 ■ Call status Call-status displays the phone call’s current status. Table 4 identifies call status indicators and describes when ...
Page 24 - Chapter 4, ‘‘Using the; Ringer-Volume Control Area; Call Status Identifiers
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 18 Physical Layout of Your Console 2 NOTE: If your system has Integrated Services Digital Network (ISDN) — Primary Rate Interface (PRI), refer to Chapter 4, ‘‘Using t...
Page 25 - Ringer Volume Control Area (enhanced console); The ringer volume control area has an; button. To adjust the volume on your console:; button to choose the type of tone that you wish to adjust.; (up) button to increase the volume or the; ‘‘Transferring Calls to Internal Extensions’’ on page 24
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 19 Physical Layout of Your Console 2 Figure 8. Ringer Volume Control Area (enhanced console) The ringer volume control area has an (up) button, a (down) button, and a...
Page 26 - Selector Console Area; If the lamp is dark, the extension is idle.
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 20 Physical Layout of Your Console 2 Figure 9. Selector Console Area Determining Extension Number Status You can determine the status of an extension by pressing the ...
Page 27 - Tones Heard Through Handset or Headset; Table; Ringing and Tones Descriptions
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 21 Physical Layout of Your Console 2 ■ If a station has the SAC feature active and is busy, the DXS/BLF lamps remain steady until the station is no longer busy. At th...
Page 28 - Low; Ringing and Tones Descriptions (Continued)
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Understanding the Console Layout 22 Physical Layout of Your Console 2 Call Waiting Ringback Low 15 times a minute with decreasing volume during the last 0.2 second A call is waiting at the console an...
Page 29 - Operating the Console; Chapter 5, ‘‘Centralized Attendant Service’’
Operating the Console 23 3 DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 3 Operating the Console As a console operator, you spend the majority of your day placing calls, transferring calls, and putting callers on hold. You might also place a con...
Page 30 - Activating the Console
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Operating the Console 24 Activating the Console 3 Activating the Console Activating the console refers to preparing the console for human control. To activate the console: 1. Plug in the handset or t...
Page 32 - Placing Callers on Hold; Connecting Two or More Callers
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Operating the Console 26 Placing Callers on Hold 3 — If the called party declines to talk to the caller, press the S PLIT button to reconnect to the caller. Follow your company’s procedures for takin...
Page 33 - Answering Emergency Calls; EMERG
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Operating the Console 27 Answering Emergency Calls 3 To use connect two or more parties: 1. Call internal or external party number 1. 2. Press the S TART button. 3. Call the internal or external part...
Page 35 - Using the Features; Speeding Up the Console; Using Auto Start
Using the Features 29 Speeding Up the Console 4 DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 4 Using the Features You might find yourself working at an organization that requires you to know more than the standard operating procedures outlined ...
Page 37 - button for the next incoming call, placing the first caller on; Handling Multiple-Party Calls; You can connect up to five callers on a single call.
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 31 Handling Multiple-Party Calls 4 Holding Calls Automatically Your console automatically places a call on hold when you answer another call. Example Widgets, Inc. is conducting an...
Page 39 - Example; Paging with Deluxe Voice Paging; Table 1 on page 6
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 33 Handling Multiple-Party Calls 4 Example Robert Planter, vice president of public relations, is on a conference call with musician, Larry Browning, and stand-up comedian, Cindy W...
Page 40 - Loudspeaker Paging Access — Deluxe; Procedures; Tell the caller that you are going to page the called party.; through P; Keypad buttons to dial an access code; Answering Calls for Another Party
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 34 Answering Calls for Another Party 4 Example Robert Planter, vice president of public relations, is on a conference call with musician, Larry Browning, and stand-up comedian, Cin...
Page 41 - Attendant Backup
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 35 Answering Calls for Another Party 4 Backing Up the Console Operator Your system manager can program your overflow calls to ring to one or more designated phone. Example The mark...
Page 42 - Call Coverage; Table 6; Forwarding All Calls; Call Coverage Display Information; or
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 36 Answering Calls for Another Party 4 Example Widgets, Inc. takes great pride in providing human contact for all persons calling customer service representatives. The system manag...
Page 43 - Parking Calls
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 37 Answering Calls for Another Party 4 Example Bob Sisterkey, quality assurance specialist at Widgets, Inc., had to leave the office in a hurry for a personal emergency. He is expe...
Page 44 - Paging for Called Parties
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 38 Paging for Called Parties 4 Example Rick Foylund, company arbitrator, is away from his desk when a call comes in for him. Pat pages Rick to tell him that he can call extension 5...
Page 45 - Chime Paging
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 39 Paging for Called Parties 4 Example Rick Foylund, company arbitrator, is away from his desk when a call comes in for him. Pat places the call on hold at one of her 10 call park ...
Page 47 - Paging with Voice Paging
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 41 Paging for Called Parties 4 Paging with Voice Paging When called parties are away from their phones, you can page them with loudspeaker paging by parking their call then voice p...
Page 49 - Assisting Callers with Special Tools; Using Call Waiting
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 43 Assisting Callers with Special Tools 4 3. Press the SPLIT button. 4. Press the HOLD button. Unanswered pages return to you for further assistance. If the allotted time for pagin...
Page 52 - Press the; Overriding Diversion Features; Attendant Override of Diversion Features; To override diversion features:; Emergency Notification to Digital Telephones
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 46 Assisting Callers with Special Tools 4 ■ Press the SPLIT button. ■ Press the RELEASE button. Overriding Diversion Features Sometimes system users divert their incoming calls to ...
Page 53 - Feature Name
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 47 Assisting Callers with Special Tools 4 Example Edward Murrow, Widgets, Inc. salesman, just fell down a flight of stairs breaking his leg. Tom Bronaw, who was nearby, calls the e...
Page 55 - Emergency Access to Attendant; A user takes the handset off-hook or dials the feature access code.; Placing a Series of Calls
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 49 Assisting Callers with Special Tools 4 Example Linda Mahoney, Widgets, Inc. spokesperson, has just suffered from a heart attack. Tom Roberts, who works nearby, calls the company...
Page 56 - Examples; Attendant Serial Calling; To manage a serial call:; When the call is complete, it returns to the console.; button to terminate a serial call.; Managing Outside Lines; Controlling Access to Outside Lines
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 50 Managing Outside Lines 4 Examples Widgets, Inc. researcher Susan Bealan is in a remote part of the world locating natural resources for manufacturing environmentally-safe bathtu...
Page 58 - Information about the changing status of a call; Choosing Outside Lines; Attendant Direct Trunk Group Selection; To select an outside line:; Using Features for Internal Use; Restricting Calls; Table 7
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 52 Using Features for Internal Use 4 ■ Special call status information (designated by MISCID in this chapter) Information about the changing status of a call NOTE: Sometimes a bill...
Page 59 - Calling Restrictions
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 53 Using Features for Internal Use 4 These restrictions override user privileges established by your system manager. Toll restriction can be substituted for outbound or station-to-...
Page 60 - Activating Don’t Split
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 54 Using Features for Internal Use 4 5. Select one of the following options: ■ If you hear a confirmation tone (3 short bursts of tone), press the RELEASE button. ■ If you hear an ...
Page 65 - END OF
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 59 Using Features for Internal Use 4 Feature Name Message Retrieval Procedures To retrieve messages: 1. Press the COVER MSG RT button. Messages display on the display. 2. Read mess...
Page 66 - Immediate Manual Override
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 60 Using Features for Internal Use 4 Routing Calls Economically Your system can route outgoing calls in the most economical way based on the time of day and the day of the week. Yo...
Page 68 - Clocked Manual Override
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 62 Using Features for Internal Use 4 Clocked Manual Override This option lets you specify the day and time to override the scheduled Time-of-Day routing plan. You also can specify ...
Page 69 - Using Visually Impaired Attendant Service; Table 8; Using VIAS Buttons
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Using the Features 63 Using Features for Internal Use 4 2. Enter the following in the order shown: 1 through 7 (to specify the day) 0000 through 2359 (to specify the hour) ■ Display shows: ROUTE PLAN...
Page 72 - Using CAS-Associated Tones
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Centralized Attendant Service 66 Identifying Differences in a CAS Environment 5 Using CAS-Associated Tones In addition to the standard console tones, a CAS console has the following call identificati...
Page 73 - Using CAS Operating Procedures
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Centralized Attendant Service 67 Identifying Differences in a CAS Environment 5 Using CAS Operating Procedures Operating procedures for CAS environments work similarly to standard environments. Howev...
Page 74 - If the caller does not want to wait, take a message and press the; Placing Calls on Remote Hold; To place calls on remote hold:; Using CAS Backup Service; To transfer a CAS call from a multi-line phone:
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Centralized Attendant Service 68 Identifying Differences in a CAS Environment 5 Explain to the caller that the called party cannot be reached. If the caller wants to wait, transfer the call again; th...
Page 75 - Placing CAS Calls on Remote Hold
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Centralized Attendant Service 69 Identifying Differences in a CAS Environment 5 2. Listen for call identification tone (if provided by the branch). 3. Answer the call. 4. Select one of the following ...
Page 76 - Single-Line Phone — Night Service Operations
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Centralized Attendant Service 70 Identifying Differences in a CAS Environment 5 ■ Press the CONFERENCE button ■ Press the TRANSFER button The transferred call drops, or remote hold deactivates. Singl...
Page 77 - Routine Maintenance; Testing the Console; Figure 1 on page 6
Routine Maintenance 71 Testing the Console 6 DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 6 Routine Maintenance Routine testing and cleaning for your console is quite simple. This chapter provides step-by-step procedures for testing your consol...
Page 78 - To test the display and lamps on a 302C console:; and; button simultaneously.; to place console back in service; Cleaning Your Console; Night Service — Reactivate Night Service as desired.
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Routine Maintenance 72 Cleaning Your Console 6 To test the display and lamps on a 302C console: 1. Press the POS BUSY and VOLUME UP button simultaneously. 2. When finished, press POS BUSY to place co...
Page 79 - terminal
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 73 Glossary and Abbreviations GL Glossary and Abbreviations A AAR See Automatic Alternate Routing (AAR) . Abbreviated Dialing (AD) A feature that allows c allers to p lac e c alls b y d ialing just o...
Page 82 - Integ rated Servic es Digital; A c onnec tion b etween two users within a system.; ap p earanc e; Leave Word Calling
DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 Glossary and Abbreviations 76 I inside call A c all p lac ed from one telephone to another within the loc al c ommunic ations system. Integrated Services Digital Network (ISDN) A pub lic or p rivate ...
Page 85 - Numerics
Index 79 DEFINITY® Enterprise Communications Server Release 7Console Operations 555-230-700 Issue 4 June 1999 IN Index Numerics 302A/B c onsole d iag ram , 6 302C c onsole diagram , 7 A ab b reviated d ialing , 30 see sp eed d ialing , 30 ac c essing ind ivid ual op erators , 55 ac tivating d on’t s...
Lucent Technologies P118SX
Manual
Lucent Technologies MLX-16DPTM
Manual
Lucent Technologies 03.0.042.2
Manual
Lucent Technologies MLX-10D
Manual
Lucent Technologies MS+DSL
Manual
Lucent Technologies 3000 VA
Manual
Lucent Technologies 6416D PLUS
Manual
Lucent Technologies 107970212
Manual
Lucent Technologies 20DS
Manual
Lucent Technologies M770
Manual
Lucent Technologies CBX 3500
Manual
Lucent Technologies 6225
Manual
Lucent Technologies 106433691
Manual
Lucent Technologies 108355140
Manual
Lucent Technologies MDW 9031DCP
Manual
Lucent Technologies 7101A
Manual
Lucent Technologies Serenade
Manual
Lucent Technologies NavisAccess
Manual