Lucent Technologies 6.1 - Manuals

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Contents Page v 6 Modifications 6–1 ■ Preparation 6–2 ■ Adding to the System 6–2 7 Upgrading 7–1 ■ Upgrading to Release 6.1 7–2 ■ Release 6.1 Forms 7–5 A Customer Support Information A–1 ■ Support Telephone...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Figures Page vii Figures 0 1 Before You Begin 1–1 System Configuration for Support of CTI Applications 1–7 1–2 Sample Floor Plan 1–14 2 Control Unit Configuration 2–1 Sample Control Unit Diagram 2–6 2–2 Ext...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Figures Page viii 5 Data Communications 5–1 Analog Voice and Modem Data 5–8 5–2 Modem Data-Only 5–9 5–3 MLX Voice and Modem Data 5–10 5–4 MLX Voice and ISDN Terminal Adapter Data 5–12 5–5 ISDN Terminal Adap...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Tables Page ix Tables 0 1 Before You Begin 1–1 Environmental Requirements 1–2 1–2 Control Unit Space Requirements 1–3 1–3 Employee Communications Survey: Description of Questions 1–12 2 Control Unit Configu...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Page xi IMPORTANT SAFETY INSTRUCTIONS 0 When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including: ■ Read and...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Page xii ■ The MERLIN LEGEND Communications System requires a supplementary ground . ■ Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locat...

New Features and Enhancements Page xiii Release 6.1 Enhancements (August, 1998) MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 New Features and Enhancements Release 6.1 Enhancements (August, 1998) 0 Release 6.1 includes all Release 6.0 functionality, pl...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 New Features and Enhancements Page xiv Release 6.1 Enhancements (August, 1998) Centralized Voice Messaging 0 One or more MERLIN LEGEND systems (Release 6.1 or later) can share the voice messaging system (VM...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 New Features and Enhancements Page xv Release 6.1 Enhancements (August, 1998) ■ Calling group overflow coverage. Calling group overflow coverage can be provided by a centralized VMS, a non-local calling gro...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 New Features and Enhancements Page xvi Release 6.1 Enhancements (August, 1998) PRI Switch Type Test 0 A new maintenance test, the PRI Switch Type Test, has been created to allow Lucent Technologies technici...

Prior Releases: Features and Enhancements Page xvii Release 6.0 Enhancements (February, 1998) MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February, 1998) 0 Release 6.0 includes all R...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xviii Release 6.0 Enhancements (February, 1998) associates with routes, Facility Restriction Levels (FRLs), digit absorption, and digit prepending. This allows...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xix Release 6.0 Enhancements (February, 1998) ■ Voice Mail and Auto Attendant. Networked systems should have their own local voice mail and/or auto attendant a...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xx Release 6.0 Enhancements (February, 1998) Prompt-Based Overflow 0 System managers can activate the Prompt-Based Overflow option. This option allows callers ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxii Release 5.0 Enhancements (June, 1997) Release 5.0 Enhancements (June, 1997) 0 Release 5.0 includes all Release 4.2 functionality, plus the enhancements li...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxiii Release 5.0 Enhancements (June, 1997) Screen Pop 0 Screen pop occurs when the calling number, called number, or other user-defined identifier (such as ac...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxiv Release 5.0 Enhancements (June, 1997) HotLine Feature 0 The Release 5.0 HotLine feature is designed for retail sales, catalogue sales, and other types of ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxv Release 5.0 Enhancements (June, 1997) Most Idle Hunt Type 0 In addition to the Circular (factory setting) and Linear hunt types supported in earlier releas...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxix Release 4.2 Enhancements (June, 1997) MERLIN LEGEND Reporter 0 MERLIN LEGEND Reporter provides basic call accounting system reports for all incoming calls...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxx Release 4.1 Enhancements (June, 1997) Release 4.1 Enhancements (June, 1997) 0 Release 4.1 includes all Release 4.0 functionality, plus the enhancements lis...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxxi Release 4.1 Enhancements (June, 1997) Forward on Busy 0 Beginning with Release 4.1, the Forward, Follow Me, and Remote Call Forward features are enhanced ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxxii Release 4.0 Enhancements (March, 1996) Release 4.0 Enhancements (March, 1996) 0 Release 4.0 includes all Release 3.1 functionality, plus the enhancements...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxxiii Release 4.0 Enhancements (March, 1996) Support for 2B Data Applications 0 A Lucent Technologies-certified group and desktop video application can use tw...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxxiv Release 4.0 Enhancements (March, 1996) Time-Based Option for Overflow on Calling Group 0 Release 4.0 has added a time limit for calls in queue in additio...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxxv Release 3.1 Enhancements (March, 1996) Release 3.1 Enhancements (March, 1996) 0 Release 3.1 includes all Release 3.0 functionality, plus the enhancements ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxxvi Release 3.1 Enhancements (March, 1996) Default Pool Dial-Out Code Restriction for All Extensions 0 The default setting for the pool dial-out code restric...

About This Book Page xxxvii Intended Audience MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 About This Book The MERLIN LEGEND ® Communications System is an advanced digital switching system that integrates voice and data communications features. Voice ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 About This Book Page xxxviii How to Use This Book Since this book assumes that you are familiar with the system, detailed information about equipment, features, and programming are not included. Refer to th...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 About This Book Page xxxix Terms and Conventions Used Terms and Conventions Used 0 The terms described here are used in preference to other, equally acceptable terms for describing communications systems. L...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 About This Book Page xl Terms and Conventions Used Typographical Conventions 0 Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Product Safety Advis...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 About This Book Page xli Security Security 0 Certain features of the system can be protected by passwords to prevent unauthorized users from abusing the system. You should assign passwords wherever you can ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 About This Book Page xlii Related Documents Related Documents 0 The documents listed below are part of the MERLIN LEGEND documentation set. Within the continental United States, these can be ordered from th...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 About This Book Page xliii How to Comment on This Book How to Comment on This Book 0 We welcome your comments, both positive and negative. Please use the feedback form on the next page to let us know how we...

Before You Begin Page 1-1 Reviewing System Components 1 MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 1 1 Before You Begin You should perform several tasks before you begin filling out the planning forms for the system: 1. Review the system’s hardware,...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-2 Confirming the Location of the Control Unit 1 Confirming the Location of the Control Unit 1 Before installation, a room, closet, or other area must be designated where the system c...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-3 Confirming the Location of the Control Unit 1 Do not expose the control unit to moisture, corrosive gases, dust, chemicals, spray paint, or similar material. Do not place anything ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-4 Confirming the Location of the Control Unit 1 Grounding Requirements 1 Proper grounding of the installation site is essential for correct and safe functioning of the system. Ground...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-5 Confirming the Location of the Control Unit 1 Electrical Noise/Radio-Frequency Interference 1 In most cases, electrical noise is introduced to the system through lines/trunks or te...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-6 Requirements for Supporting CTI Applications 1 Requirements for Supporting CTI Applications 1 If your site will take advantage of the Computer Telephony Integration (CTI) capabilit...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-7 Requirements for Supporting CTI Applications 1 4. Statement of Work (SOW) ■ Defines all duties performed by the OEM Outsource Partner. ■ Defines customer expectations. ■ Defines cu...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-8 Requirements for Supporting CTI Applications 1 For this configuration you must have the following equipment and software: ■ An Intel i386, Intel i486, or Pentium Class computer wit...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-9 Requirements for Supporting CTI Applications 1 ■ For a NetWare 3.12 installation, ensure that NWSNUT.NLM, Version 4.11 or later, and TUI.NLM, Version 1.04 or later, is obtained fro...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-10 Obtaining Telephone Company Information 1 Obtaining Telephone Company Information 1 To fill out many of the forms, especially forms involving incoming lines/trunks, you need to ob...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-11 Obtaining User Information 1 Obtaining User Information 1 The features and calling privileges you assign to each employee’s telephone ensure that employees get the most benefit fr...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-12 Obtaining User Information 1 Table 1–3. Employee Communications Survey: Description of Questions Required Information Description 1. Types of lines/trunks (outside lines) used Ind...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-13 Obtaining a Floor Plan 1 Obtaining a Floor Plan 1 You may want to use a floor plan to make planning more manageable and to ensure that the correct telephone equipment is assigned ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Before You Begin Page 1-14 Obtaining a Floor Plan 1 Figure 1–2. Sample Floor Plan PLANT MANAGER'S OFFICE PRESIDENT'S OFFICE PRESIDENT'S SECRETARY VICE PRESIDENT'S SECRETARY VICE PRESIDENT'S OFFICE SALES DEP...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-2 Planning Module Placement 2 Planning Module Placement 2 In addition to the processor module and power supply module, the system supports several types of line/trunk and e...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-3 Planning Module Placement 2 Capacity for Extensions 2 Extension capacity is the number of extensions that can be connected to the control unit. In most cases, the number ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-4 Planning Module Placement 2 5. To determine the number of extensions assigned for each module type, multiply the value in the Physical Jacks by Module Type column by the ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-5 Planning Module Placement 2 1. On the Control Unit Diagram of Form 1 (page 2), record the type of module to be installed in each slot by writing the module name (for exam...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-6 Planning Module Placement 2 2. For each line/trunk and extension jack of each module, write the type of jack ( X = extension; and L/T = line/trunk) and the associated log...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-7 Recording System Operating Conditions 2 Recording System Operating Conditions 2 This section contains instructions for recording the following system operating conditions...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-8 Recording System Operating Conditions 2 2. Do one of the following: ■ If you checked System Programming Console, proceed to Step 3. ■ If you checked PC with SPM Software,...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-9 Recording System Operating Conditions 2 Language Selection 2 In Release 1.1 and later versions of the system, language-specific operation is available in English, French,...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-10 Recording System Operating Conditions 2 Automatic Maintenance Busy 2 The factory setting for Automatic Maintenance Busy is Disable, which means that faulty lines/trunks ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-11 Recording System Operating Conditions 2 Backup 2 Backup makes a copy of the customized system data on a translation memory card. A backup is made after each system upgra...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-12 Recording System Operating Conditions 2 Second Dial Tone Timer 2 In some instances, after dialing a star code the CO responds with a second dial tone as a prompt to ente...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-13 Numbering the System 2 Numbering the System 2 This section describes the assignment of numbers to extensions. NOTE: NOTE: NOTE: Assigning numbers to calling groups, pagi...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-14 Numbering the System 2 Identifying Extension Jacks 2 Identifying extension jacks consists of the following tasks: ■ Determining which extension jack types are available ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-15 Numbering the System 2 Table 2–1. Application Ports * No longer orderable. † When using the 008 MLX or 408 GS/LS-MLX module for data or video, you must use Version 28 of...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-17 Numbering the System 2 Table 2–2 lists the modules that supply TTRs to the MERLIN LEGEND Communications System. Table 2–2. Modules with Touch-Tone Receivers A voice mess...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-18 Numbering the System 2 Table 2–4 estimates the total number of TTRs required in the system, based on call volume and whether the system uses account codes. The call volu...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-19 Numbering the System 2 Table 2–5. TTRs Required for Primary Delay Announcement Devices Table 2–6 shows the TTRs required for secondary delay announcement devices when us...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-21 Numbering the System 2 Jack for Primary Operator Position 2 The factory setting for the primary operator position is the lowest extension jack on the first MLX or analog...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-22 Numbering the System 2 7. To indicate the primary DLC operator position: ■ Locate the first extension jack showing a jack type of D (digital) or A (analog) and write DLC...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-24 Numbering the System 2 Extension Jack Pairs for Analog Telephones 2 Use these instructions only if the system has analog multiline telephones. Otherwise, skip to the nex...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-25 Numbering the System 2 Jacks for MLX Telephones 2 Use these instructions only if the system has non-operator MLX telephones, ISDN terminal adapters (such as the Ascend P...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-26 Numbering the System 2 In Release 5.0 and later, if you want Computer Telephony Integration (CTI) capability, you must assign an MLX jack (port) as the CTI link. In Rele...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-27 Numbering the System 2 c. If a digital data or video station will be connected to the jack, and the equipment supports 2B Data (such as a videoconferencing system using ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-28 Numbering the System 2 Assign analog extension jacks for all remaining non-operator analog multiline telephones in the system. Planning Form Instructions 2 On Form 2a, m...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-30 Numbering the System 2 Jacks for Tip/Ring Equipment and Applications 2 Use these instructions only if the system includes 012 T/R, 016 T/R, or 008 OPT modules. Otherwise...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-33 Numbering the System 2 Labels 2 This section contains instructions to associate alphanumeric labels with extension numbers so that both the name of the caller and the ex...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-35 Numbering the System 2 Figure 2–3. Extension Numbers for 3-Digit Numbering Plan Figure 2–4. Extension Numbers for Set Up Space Numbering Plan 0 Operator Console (not fle...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Control Unit Configuration Page 2-36 Numbering the System 2 Planning Form Instructions 2 Use Figure 2–2 through Figure 2–4 as you record extension number information: 1. On Form 2a and 2b, if this switch is...

Lines/Trunks Page 3-1 3 MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 3 3 Lines/Trunks Planning for lines/trunks consists of the following tasks: 1. Identifying Line/Trunk Jacks. Use the placement of modules in the control unit (see the Control Unit Di...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-2 Identifying Line/Trunk Jacks 3 Identifying Line/Trunk Jacks 3 Identifying line/trunk jacks consists of the following tasks: 1. Determining which line/trunk jack types are available acc...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-3 Identifying Line/Trunk Jacks 3 Table 3–1. Line/Trunk Jack Types NOTES: 1. You cannot mix T1 and Primary Rate Interface (PRI) service on the same 100D module. Any of the following AT&am...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-5 Identifying Line/Trunk Jacks 3 Planning Form Instructions 3 Refer to the completed Control Unit Diagram on Form 1 to mark line/trunk jack types on Form 2c: 1. For each module with line...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-6 Identifying Line/Trunk Jacks 3 Incoming Line/Trunk Type 3 Use the procedure in this section to match incoming trunks to the continuous sequence of line/trunk jacks on the control unit,...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-7 Identifying Line/Trunk Jacks 3 2. If the jack type shown in the Jack Type column is GS/LS, then write either GS or LS to indicate the line/trunk type in the Incoming Line/Trunk Type co...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-8 Identifying Line/Trunk Jacks 3 Figure 3–1. Partially Completed System Form 2c Module Type and Slot No. Log. ID Jack Type (LS, GS, DID, Tie, etc.) Label Trunk No. PoolDial- Out Code†‡ T...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-9 Identifying Line/Trunk Jacks 3 Jacks for Auxiliary Equipment 3 Use these instructions only if the system has auxiliary equipment: Music On Hold, MERLIN Identifier, a loudspeaker paging...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-10 Identifying Line/Trunk Jacks 3 Function Information 3 If the system has a Voice Messaging System (such as Messaging 2000), you can use the Function column to indicate which service is...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-11 Selecting Line/Trunk Options 3 Selecting Line/Trunk Options 3 You can select the following options for the incoming trunks connected to the system: ■ Loop-Start Reliable Disconnect ■ ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-12 Selecting Line/Trunk Options 3 Loop-Start Reliable Disconnect 3 Disconnect signals on incoming calls on loop-start trunks are classified as one of the following: ■ Reliable. A disconn...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-13 Selecting Line/Trunk Options 3 Outmode Signaling 3 The system is factory-set to generate touch-tone signals when users dial outside calls. Identify any rotary-dial trunks that are con...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-14 Selecting Line/Trunk Options 3 Hold Disconnect Interval 3 This option allows you to set the number of milliseconds (ms) before the line/trunk is released when a caller on hold hangs u...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-15 Selecting Line/Trunk Options 3 QCC Operator to Receive Calls (Hybrid/PBX Mode Only) 3 Use these instructions only if the system has one or more QCCs. Otherwise, skip to “Remote Access...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-16 Selecting Line/Trunk Options 3 QCC Queue Priority Level (Hybrid/PBX Mode Only) 3 The QCC queue priority determines the order in which calls on each line/trunk are sent to QCC operator...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-17 Selecting Line/Trunk Options 3 Planning Form Instructions 3 1. Use the following guidelines to determine which trunks to group into pools: ■ Each pool should contain trunks of the sam...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-19 Selecting Line/Trunk Options 3 For detailed information about these options, see the Feature Reference . You may want to assign remote access to only a few trunks and increase the num...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-21 Selecting Line/Trunk Options 3 6. Remote access should not be assigned to DID trunks and private network tandem trunks that are used for incoming customer calls. However, for all trun...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-24 Selecting Line/Trunk Options 3 Planning Form Instructions 3 On Form 2c, System Numbering: Line/Trunk Jacks: 1. For all trunks listed as “PRI” in the Jack Type column: NOTE: You cannot...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-26 Selecting Line/Trunk Options 3 Table 3–3. Line Compensation Settings * Based on 22-gauge cable. 8. If the system includes both 800 NI-BRI and 100D modules, clock synchro-nization plan...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-28 Selecting Line/Trunk Options 3 T1 Switched 56 – Network 3 Use these instructions only if channels on a 100D module are to be programmed as T1 Switched 56 channels. The instructions pr...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-29 Selecting Line/Trunk Options 3 3. Select both the Incoming and Outgoing Signaling Type. ■ Select either Wink, Auto, or Delay. The factory setting is Wink. The Incoming Signaling Type ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-30 Selecting Line/Trunk Options 3 PRI Service 3 Use these instructions only if the type of service on a 100D module is PRI. Otherwise, skip to the next section, “Tie Trunks.” NOTE: NOTE:...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-31 Selecting Line/Trunk Options 3 Module Information 3 Use the procedure in this section to fill in module information on pages 1 and 2 of Form 3b, Incoming Trunks: DS1 Connectivity (100...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-33 Selecting Line/Trunk Options 3 9. If assigning backup synchronization: a. In the box that describes the 100D module providing secondary synchronization, check Secondary. b. In the box...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-34 Selecting Line/Trunk Options 3 Planning Form Instructions 3 1. To assign B-channels to groups, determine which channels to group together and then record each group on Form 3b (page 3...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-35 Selecting Line/Trunk Options 3 d. If the group has incoming services assigned, do one of the following: ■ If the routing will be Dial Plan Routing (Hybrid/PBX mode only), check Dial P...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-37 Selecting Line/Trunk Options 3 b. In the Call Type cell, indicate the type(s) of calls that will be associated with the pattern by doing one of the following: ■ If all outgoing calls ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-38 Selecting Line/Trunk Options 3 9. If available, assign a test telephone number that is used for maintenance by the service provider. For each 100D module with a PRI service type, writ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-39 Selecting Line/Trunk Options 3 Tie Trunks 3 Use these instructions only if the system has tie trunks, including tie trunks emulated through a DS1 connection. Otherwise, skip to the ne...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-40 Selecting Line/Trunk Options 3 NOTES: 1. Check the same signaling type used by the system to which you are connecting. For incoming-only or two-way tie trunks, the incoming type must ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-41 Selecting Line/Trunk Options 3 ■ If the tie trunks are connected directly to a system that uses type 5 signaling and is located near this system, check 5. NOTE: When connecting a MERL...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-44 Selecting Line/Trunk Options 3 7. Select the disconnect time for each DID trunk by doing one of the following under the Disconnect Time heading: ■ To keep the factory setting, check 5...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-45 Selecting Line/Trunk Options 3 MLH service may be configured in either a linear or circular pattern. Current testing of the MERLIN LEGEND system with the CO switches supports linear h...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-46 Selecting Line/Trunk Options 3 Refer to the NI-1 BRI Planner form for the information needed to complete the next sections. 4. Indicate the Service Configuration of the Central Office...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-47 Selecting Line/Trunk Options 3 The primary, secondary and tertiary clock sources, all three of which should be programmed if possible, should be set in the following order: 1. The loo...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-48 Selecting Line/Trunk Options 3 Timers 3 Timers ensure that the system takes the appropriate corrective action when the expected response is not received from the network during normal...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-49 Selecting Line/Trunk Options 3 Compensating for Slow Dial Tone (International) 3 If this system is being installed outside of the US , problems can arise because of slow dial tone fro...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-50 Assigning Lines/Trunks 3 Assigning Lines/Trunks 3 This section contains instructions for assigning lines/trunks to telephones and Direct-Line Consoles. NOTE: NOTE: NOTE: To assign lin...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-51 Assigning Lines/Trunks 3 3. For any adjuncts connected to an MLX telephone using an MFM, fill in the following user information from Form 2b, System Numbering: Digital Adjuncts, on Fo...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-52 Assigning Telephone Buttons 3 Assigning Telephone Buttons 3 This section contains instructions for assigning buttons to: ■ Telephones in Hybrid/PBX mode ■ Telephones in Key and Behind...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-55 Assigning Telephone Buttons 3 Guidelines for Button Assignments 3 Use the following guidelines for assigning buttons to telephones or to adjuncts connected to an MLX telephone. NOTE: ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-57 Assigning Telephone Buttons 3 Telephones in Key and Behind Switch Mode 3 The line buttons you assign to the telephones, or to the adjuncts connected through an MLX telephone using an ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-59 Assigning Telephone Buttons 3 Figure 3–5. Factory-Set Assignment, Analog Multiline Telephones (Key and Behind Switch Modes) Although equipment such as single-line telephones, analog m...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-60 Assigning Telephone Buttons 3 Guidelines for Button Assignments 3 This section contains guidelines for assigning buttons in Key or Behind Switch mode. Key Mode 3 Use the following gui...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-61 Assigning Telephone Buttons 3 Behind Switch Mode 3 Use the following guidelines to assign buttons for a system in Behind Switch mode. NOTE: NOTE: NOTE: For adjuncts connected using an...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-62 Assigning Telephone Buttons 3 Direct-Line Consoles 3 Use these instructions only if the system has one or more DLCs. Otherwise, proceed to Chapter 4, “Features,” to record feature ass...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-63 Assigning Telephone Buttons 3 Figure 3–7. Analog Direct-Line Console NOTE: NOTE: NOTE: If the system has more than 29 lines, Alarm, Night Service, and Send/Remove Message are replaced...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Lines/Trunks Page 3-64 Assigning Telephone Buttons 3 If the system includes a loudspeaker paging system, consider assigning a programmed Loudspeaker Paging button to DLC positions for one-touch access to th...

Features Page 4-1 4 MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 4 4 Features The system offers many optional features. This chapter contains instructions for assigning features in the following categories: ■ Telephone and Extension Features. Individu...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-2 Telephone and Extension Features 4 Telephone and Extension Features 4 This section contains instructions for assigning some optional features to extensions. These features may be used by b...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-4 Telephone and Extension Features 4 Queued Call Console (Hybrid/PBX Mode Only) 4 Use these instructions if the system includes one or more QCCs. Otherwise, skip to the next section, “Pool D...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-5 Telephone and Extension Features 4 Calling Restrictions 4 This section contains instructions to restrict selected extensions from making outside calls — for example, for telephones in a re...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-6 Telephone and Extension Features 4 Forced Account Code Entry 4 This section contains instructions for setting up the system to associate calls with corresponding accounts, clients, or proj...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-7 Telephone and Extension Features 4 Remote Call Forwarding 4 This section contains instructions to allow users to forward calls to outside numbers and to allow users to “screen” their calls...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-8 Telephone and Extension Features 4 3. If Remote Call Forwarding is enabled, do one of the following: ■ If you wish to disable the Forwarding Delay option, enter 0 in the Delay (0–9) column...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-10 Telephone and Extension Features 4 HotLine 4 The HotLine feature is available only for single-line telephones and devices connected to a port on an 008 OPT, 012 T/R, or 016 T/R module. A ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-11 Telephone and Extension Features 4 Extension Copy 4 The Extension Copy feature enables you to copy an extension’s programmed buttons (with some exceptions) to one or more extensions. The ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-12 Telephone and Extension Features 4 Table 4–1. Features That Can Be Copied (Continued) * Behind Switch mode only. † Number is not copied. Continued on next page Feature Analog and MLX Anal...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-14 Telephone and Extension Features 4 Planning Form Instructions 4 1. On page 1 of Form 4a and/or Form 4c, write the extension number of the Master Extension and the extensions to which this...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-15 Telephone and Extension Features 4 Planning Form Instructions 4 1. After assigning Individual Coverage for each receiver telephone, locate the appropriate form for each sender telephone (...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-16 Telephone and Extension Features 4 Service Observing 4 This section contains instructions for setting up Service Observing so that a designated observer can monitor a call at any station ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-17 Telephone and Extension Features 4 Planning Form Instructions 4 Determine which stations will be assigned as Service Observers and complete the following on page 1 of Form 4d and 5b: ■ In...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-18 Operator Features 4 Operator Features 4 Operator features apply only to DLCs, QCCs, and any Direct Station Selectors (DSSs) connected to them. Forms Needed 4 ■ Form 2a, System Numbering: ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-19 Operator Features 4 Queued Call Console (Hybrid/PBX Mode Only) 4 Use these instructions only if the system has one or more QCCs. Otherwise, skip to the next section, “Direct Station Selec...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-20 Operator Features 4 Automatic Hold or Release 4 This section contains instructions to specify whether a call that is in progress on a Call button is automatically put on hold (Automatic H...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-21 Operator Features 4 Elevate Priority 4 This section contains instructions to arrange the QCC queue so that important business calls are answered first. NOTE: NOTE: NOTE: During high-volum...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-22 Operator Features 4 Planning Form Instructions 4 Under the Message Center heading on Form 6a, do one of the following: ■ To indicate that no message center operator is assigned, check the...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-23 Operator Features 4 Position-Busy Backup 4 This section contains instructions to assign another telephone to receive calls when all QCC operator consoles are in a position-busy state. Onl...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-24 Operator Features 4 Call Types 4 This section contains instructions to assign a QCC operator to receive certain types of calls and to set the QCC queue priority level. Planning Form Instr...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-25 Operator Features 4 Direct Station Selector 4 Use these instructions only if the system has Direct Station Selectors (DSSs) connected to MLX operator consoles. Otherwise, skip to the next...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-26 Group-Assigned Features 4 Group-Assigned Features 4 The system offers the following features to facilitate the call-handling responsibilities of groups of users: ■ Call Pickup Groups ■ Gr...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-27 Group-Assigned Features 4 Call Pickup Groups 4 This section contains instructions for assigning this feature to employees who work in a common area and who do not have a support person fo...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-28 Group-Assigned Features 4 Planning Form Instructions 4 1. Determine the number of paging groups needed. 2. For each group, write the name of the group, such as Sales , in the Group ID spa...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-29 Group-Assigned Features 4 Individual Coverage 4 This section contains instructions to allow an arrangement in which calls from one sender are covered by one or more receivers. A receiver ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-30 Group-Assigned Features 4 Group Coverage 4 In Group Coverage, senders are organized into groups, and calls received by any member of the group are sent to a receiver. Any type of telephon...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-31 Group-Assigned Features 4 4. On Form 7c: a. Write the group number in the Group No. space. Start with 1 and number the groups sequentially. NOTE: If a group is the coverage group for AUDI...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-32 Group-Assigned Features 4 Group Calling 4 This section contains instructions to group the telephones of people (such as ticketing agents) who handle the same type of call. Through the Gro...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-33 Group-Assigned Features 4 Planning Form Instructions 4 1. Review the Employee Communication Survey analysis and determine the number of calling groups needed, using the following guidelin...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-34 Group-Assigned Features 4 c. Do one of the following: ■ To use a factory-set extension number, write the number in the space provided ( 770 for group 1, 771 for group 2, and so on). ■ To ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-35 Group-Assigned Features 4 Calling Group Options 4 This section contains instructions for the following calling group options: ■ Hunt Type ■ Primary and Secondary Delay Announcements ■ Mes...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-37 Group-Assigned Features 4 to the Overflow receiver. If the Overflow Threshold Time is the primary source for overflow, set the Overflow Threshold to a large number of calls (for example, ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-41 System Features 4 System Features 4 System features affect all users and all or most telephones. For more information on system features, see the Feature Reference . This section contains...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-42 System Features 4 Transfer Options 4 This section contains instructions for setting the following Transfer feature options to allow users to transfer outside or inside calls to another te...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-43 System Features 4 3. Under the Transfer Audible heading, do one of the following: NOTE: If programmed for Music On Hold and a music source is provided, outside callers who are transferred...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-44 System Features 4 Automatic Callback 4 This section contains instructions for setting the number of rings the system should use to alert a caller about a callback attempt. After the speci...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-45 System Features 4 Station Message Detail Recording (SMDR) 4 Use these instructions only if connecting a Station Message Detail Recording (SMDR) device or call accounting application. Othe...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-47 System Features 4 Inside Dial Tone 4 This section contains instructions for specifying whether the system uses an inside dial tone that is different from or the same as outside line/trunk...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-48 System Features 4 Calls to Unassigned Extensions 4 This section contains instructions for designating that calls made to unassigned extension numbers by remote access users or on DID or d...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-49 System Features 4 Recall Timer 4 This section contains instructions for designating the length of the switchhook flash sent when Recall is used to disconnect a call and receive a new dial...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-50 System Features 4 Allowed Lists 4 ! SecurityAlert: If you assign a 0 (zero) as the first digit for any entry in an Allowed List, any toll restrictions assigned for calls to numbers that c...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-51 System Features 4 Planning Form Instructions 4 On Form 6e: 1. Write the name of the list in the space next to the list number. 2. Write the allowed area codes, exchanges, and/or star code...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-52 System Features 4 You can design up to eight lists with a maximum of 10 numbers. Each number can have up to 11 digits, for example, a leading 1 (if a toll-call prefix is required for dial...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-53 System Features 4 3. Write the extension numbers of the telephones that you want to assign to the list in the Disallow to Ext. Nos. column (see Form 2a). 4. Disallowed List Class-of-Restr...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-54 System Features 4 Night Service 4 Use these instructions only if Night Service is used for after-hours telephone operation. Otherwise, skip to the next section, “Labeling.” This section c...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-55 System Features 4 Night Service with Outward Restriction 4 This section contains instructions for setting Night Service so that only authorized users can place non-emergency calls when Ni...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-56 System Features 4 Night Service with Time Set 4 This section contains instructions for setting the system to automatically turn Night Service on and off at the times and on the days of th...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-57 System Features 4 Labeling 4 Labeling enhances the capability of display telephones used with the system. The following types of labels appear on display telephones: ■ Extensions and call...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-58 System Features 4 System Speed Dial 4 This section contains instructions for designating systemwide, frequently used numbers. You can assign and store up to 130 three-digit System Speed D...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-59 System Features 4 Automatic Route Selection (Hybrid/PBX Mode Only) 4 ! SecurityAlert: ARS should always be used for the best security protection. This section contains instructions for us...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-60 System Features 4 Keep in mind that for 10-digit toll calls, callers must dial 1 before dialing the area code, even if they don’t normally need to dial a prefix to make a toll call. Figur...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-62 System Features 4 Figure 4–1. Completed ARS Worksheet Automatic Route Selection Tables Number of Area Codes, Exchanges, or Network Destinations for which Trunk Pool is Used Trunk Pool No....

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-63 System Features 4 This section contains instructions for using the information you recorded on the worksheet to prepare the ARS tables. The system can have as many as 20 ARS tables — 16 a...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-65 System Features 4 Figure 4–2. Example 1: Form 3f, 6-Digit Table Maximum: 16 Tables. (Make a copy for each table.) Type of Table ❑ 6-Digit ❑ Area Code ❑ Exchange ❑ 1 + 7, dialing from ❑ wi...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-66 System Features 4 Figure 4–3. Example 2: Form 3f, Area Code Table Subpatterns 4 For each table (1 through 16, and factory-set Tables 17 and 18), you can select two subpatterns (A and B) t...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-67 System Features 4 For each of the 12 routes (six for each subpattern), you can specify a Facility Restriction Level (FRL). The FRL is used to refine the route selection process still furt...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-68 System Features 4 Example: If a business uses a different long-distance company for calls to nine area codes in Canada, accessing the alternate long-distance company lines requires gettin...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-69 System Features 4 Figure 4–5. Other Digits Example Maximum: 16 Tables. (Make a copy for each table.) Type of Table ❑ 6-Digit ❑ Area Code ❑ Exchange ❑ 1 + 7, dialing from ❑ within area cod...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-70 System Features 4 5. If the system must absorb certain leading digits dialed by users to place calls on a particular pool, enter a number in the same row as the pool number, in the Absorb...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-71 System Features 4 Figure 4–6. Digit Absorption Example Maximum: 16 Tables. (Make a copy for each table.) Type of Table ❑ 6-Digit ❑ Area Code ❑ Exchange ❑ 1 + 7, dialing from ❑ within area...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Features Page 4-72 System Features 4 6. To complete the Call Type column, enter one of the following: ■ For voice only calls, write V . ■ For data only calls, write D . ■ For both voice and data calls, writ...

Data Communications Page 5-1 5 MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 5 5 Data Communications In addition to voice communications capabilities, the system also supports data and video communications to enable users to send or receive data, or es...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-2 5 6. Configuring MLX jacks for 2B Data (2 B-channel) connectivity. This allows video systems to use both B-channels on a single MLX jack to establish high-speed video connection...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-3 Terminology 5 Terminology 5 The following terms are used in this chapter: ■ Data Station. A hardware configuration used to send and receive data (and sometimes voice signals, de...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-4 Terminology 5 ■ Modem/ISDN Terminal Adapter Pool. A special type of hardware configuration that combines one or more pairs of DCEs to enable communication between modems and ISD...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-5 About Data and Video Communications 5 About Data and Video Communications 5 This section provides a high-level overview of the system’s data and video communications capabilitie...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-6 About Data and Video Communications 5 Data Stations 5 A data station is a hardware configuration used to send and receive data (and/or voice, depending on the equipment). The co...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-7 About Data and Video Communications 5 Modem Data Stations 5 A modem data station uses a modem as its DCE to send and receive data. The modem converts digital signals from the DT...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-9 About Data and Video Communications 5 Modem Data-Only 5 This type of modem data station includes only DTE and a modem (see Figure 5–2 ). The modem connects to the control unit t...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-10 About Data and Video Communications 5 MLX Voice and Modem Data 5 This type of analog data station includes an MLX telephone in addition to the DTE and modem (see Figure 5–3 ). ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-11 About Data and Video Communications 5 ISDN Terminal Adapter Data Stations 5 An ISDN terminal adapter data station uses an ISDN terminal adapter as its DCE to send and receive d...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-12 About Data and Video Communications 5 MLX Voice and ISDN Terminal Adapter Data 5 This type of ISDN terminal adapter data station includes an MLX telephone in addition to the DT...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-13 About Data and Video Communications 5 ISDN Terminal Adapter Data-Only 5 This type of digital data station includes only the DTE and ISDN terminal adapter. The ISDN terminal ada...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-14 About Data and Video Communications 5 Summary of Data Station Configurations 5 Table 5–1 describes the extension jacks and equipment required for each data station configuratio...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-15 About Data and Video Communications 5 Other Supported Data Terminals 5 Other data equipment that may be connected to the system include analog data terminals using modem connec...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-16 About Data and Video Communications 5 Data Hunt Group Configurations 5 The following DHG configurations work on the system: ■ ISDN Terminal Adapters. Allows communications with...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-17 About Data and Video Communications 5 Group Videoconferencing 5 A group videoconferencing system consists of a video camera, an audio unit, and a display screen (such as a tele...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-18 About Data and Video Communications 5 Figure 5–6. Personal and Group Video Connections

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-19 Planning Overview 5 Planning Overview 5 By using the procedures earlier in this book, you should have already reserved the following: ■ Trunk jacks for outside lines/trunks ■ E...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-20 Planning Overview 5 Table 5–3. System Forms * You must make an entry for extension jack connections. To Plan Form Needed Extension jack connections* Modem data stationsISDN ter...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-21 Assigning Extension Jacks 5 Assigning Extension Jacks 5 Following some guidelines about digital extension jacks, this section contains procedures to plan extension jack connect...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-22 Assigning Extension Jacks 5 Guidelines for Digital Extension Jacks 5 Although only one logical ID is assigned to each digital extension jack, the system automatically assigns t...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-23 Assigning Extension Jacks 5 Modem Data-Only Stations 5 A modem data-only station consists of a data terminal connected to the control unit using an internal or external modem. ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-24 Assigning Extension Jacks 5 Local Host Computer Data Stations 5 A local host computer data station consists of a local host computer, a data terminal for that computer, and one...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-25 Assigning Extension Jacks 5 LAN Workstations 5 A Local Area Network (LAN) consists of workstations (PCs) connected together to share resources. The system connects to the LAN t...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-27 Assigning Lines/Trunks to Data and Video Stations 5 Assigning Lines/Trunks to Data and Video Stations 5 The following types of outside lines/trunks are used to make and receive...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-28 Assigning Lines/Trunks to Data and Video Stations 5 ■ Analog/Digital Tie. This trunk type “ties” two telephone switching systems together, providing access to all telephones or...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-30 Assigning Lines/Trunks to Data and Video Stations 5 The system treats each data station, except for analog voice and modem data stations, as an extension with a 34-button telep...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-31 Assigning Lines/Trunks to Data and Video Stations 5 2. Record the information on the appropriate data form (2a or 2b) for each data station and for each modem and ISDN terminal...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-32 Assigning Lines/Trunks to Data and Video Stations 5 NOTES: 1. Do not assign System Access Voice (SA Voice) buttons to data communications equipment. 2. You must use PRI facilit...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-33 Assigning Lines/Trunks to Data and Video Stations 5 If the system uses ARS, follow the instructions on ARS earlier in this book to specify routes for outgoing data calls. To re...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-34 Assigning Lines/Trunks to Data and Video Stations 5 To allow the user at an ISDN terminal adapter data station access to the digital network for making and receiving calls to o...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-35 Assigning Features to Data Stations 5 Assigning Features to Data Stations 5 Many of the features used for voice calls (as described earlier in this guide) can also be assigned ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-37 Assigning Features to Data Stations 5 Pool Dial-Out Code (Hybrid/PBX Mode Only) 5 Use these instructions only if the system is operating in Hybrid/PBX mode. The factory setting...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-39 Assigning Features to Data Stations 5 Planning Form Instructions 5 1. Using Form 3f, Automatic Route Selection Tables and Form 3g, Automatic Route Selection Default and Special...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-40 Creating Data Hunt Groups 5 Creating Data Hunt Groups 5 Use these instructions if the system has a group of modems or ISDN terminal adapters. DHGs are data calling groups that ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-41 Creating Data Hunt Groups 5 Planning Form Instructions 5 Make enough copies of Data Form 2, Data Hunt Groups, for the number of data hunt groups you plan. For each DHG: 1. Writ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Data Communications Page 5-42 Digital Data/Video Stations 5 Digital Data/Video Stations 5 Use these instructions if the system has digital data/video endpoints. NOTE: NOTE: NOTE: See the Network Reference f...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Modifications Page 6-2 Preparation 6 Preparation 6 To prepare for modifying the system: 1. Collect the package of completed planning forms. Although you may need to revise only one or two forms, you should ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Modifications Page 6-3 Adding to the System 6 Table 6–1. Required Line/Trunk and/or Extension Modules NOTES: 1. DS1 connectivity configured for T1 operation provides 24 channels. 2. T1-Tie trunks may be con...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Modifications Page 6-5 Adding to the System 6 5. Do one of the following: NOTE: Placing additional modules in the control unit requires a recalculation of unit loads. See Appendix F, "Unit Load Calculat...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Modifications Page 6-6 Adding to the System 6 Table 6–3. Adding Auxiliary Equipment Table 6–4. Adding New Extensions If Adding ... Complete Maintenance Alarm, Music On Hold, Loudspeaker Paging Form 2c, Syst...

Upgrading Page 7-1 7 MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 7 7 Upgrading ! WARNING: The following procedures are to be used by qualified technicians or service personnel only. Installation or maintenance of this product by anyone other than qua...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Upgrading Page 7-2 Upgrading to Release 6.1 7 Upgrading to Release 6.1 7 This section contains an overview of upgrading from Releases 1.0, 1.1, 2.0, 2.1, 3.0, 3.1, 4.0, 4.1, 4.2, 5.0, and 6.0 to Release 6.1...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Upgrading Page 7-3 Upgrading to Release 6.1 7 Compatibility 7 It is important to understand the compatibility between files created on each of the different versions of SPM, not only for upgrading, but also...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Upgrading Page 7-5 Release 6.1 Forms 7 Release 6.1 Forms 7 Changes made to the planning forms for Release 6.1 reflect enhancements made for Release 6.1. Table 7–2 compares the planning forms for each major ...

Customer Support Information Page A-1 Support Telephone Number A MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 A A Customer Support Information Support Telephone Number 1 In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 80...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-2 Canadian Department of Communications (DOC) Interference Information A Canadian Department of Communications (DOC) Interference Information 1 This digital apparatus doe...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-4 Installation and Operational Procedures A Installation and Operational Procedures 1 The manuals for your system contain information about installation and operational p...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-5 DOC Notification and Repair Information A This equipment returns answer supervision on all DID calls forwarded back to the PSTN. Permissible exceptions occur when: — A ...

M E RLI N LEGENDCom m unic a tion s Sy s te m Re le a s e 6 .1 Syste m Planni ng 5 55- 661 -112 Issu e 1 Augu st 199 8 C u st omer Su ppo rt In form ation PageA-8 R ens ei gne ments sur la notification du mini stère de s Co m m u n ic atio n s d u Ca n a d a A MERLIN LEGEND Model 511A Control Unit U...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-10 Toll Fraud Prevention A To minimize the risk of unauthorized access to your communications system: ■ Use an unpublished Remote Access number. ■ Assign access codes ran...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-11 Toll Fraud Prevention A Physical Security, Social Engineering, and General Security Measures 1 Criminals called hackers may attempt to gain unauthorized access to your...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-12 Toll Fraud Prevention A ■ Customers should also take advantage of Lucent Technologies monitoring services and devices, such as the NetPROTECT SM family of fraud-detect...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-13 Toll Fraud Prevention A ■ In Release 3.1 and later systems, default local and default toll tables are factory-assigned an FRL of 2. This simplifies the task of restric...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-14 Toll Fraud Prevention A Security Risks Associated with the Automated Attendant Feature of Voice Messaging Systems 1 Two areas of toll fraud risk associated with the Au...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-15 Toll Fraud Prevention A the MERLIN LEGEND Communications System. The MERLIN MAIL MERLIN and MERLIN LEGEND MAIL Automated Attendant feature merely accesses the RCF feat...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-16 Other Security Hints A Other Security Hints 1 Make sure that the Automated Attendant Selector Codes do not permit outside line selection. Multiple layers of security a...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-17 Other Security Hints A Educating Operators 1 Operators and attendants need to be especially aware of how to recognize and react to potential hacker activity. To defend...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-18 Other Security Hints A Establishing a Policy 1 As a safeguard against toll fraud, follow these guidelines for your MERLIN LEGEND Communications System and voice messag...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-19 Other Security Hints A Choosing Passwords 1 Passwords should be the maximum length allowed by the system. Passwords should be hard to guess and should not contain: ■ A...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-20 Limited Warranty and Limitation of Liability A Limited Warranty and Limitation of Liability 1 Lucent Technologies warrants to you, the customer, that your MERLIN LEGEN...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Customer Support Information Page A-21 Remote Administration and Maintenance A Limitation of Liability 1 Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers for a...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 System Forms Page B-2 B Table B–1. System Forms ( Continued) Used for Planning Form No. Form Title Incoming Line/Trunk Connections (Continued) 3d Incoming Trunks: DID 3e Automatic Route Selection Worksheet ...

MERLIN LEGEND ® Communications System Release 6.1 Employee Communication Survey Name _______________________________________ Room _______________ Extension ______________ Name of work group (Sales, Customer Service, etc.) _____________________________________________ Please answer each question belo...

MERLIN LEGEND ® Communications System Release 6.1 Employee Communication Survey 11. Do you need to view incoming caller information? ❑ No ❑ Yes For what purpose? __________________________________________________________________________________________________________________________________________...

MERLIN LEGEND ® Communications System Release 6.1 System Planning Form 1-1 * System capacity for Personal Directories is decreased by one whenever an MLX-20L telephone is connected to an MLX port. † Hybrid/PBX mode only. ‡ The 100D module has one physical jack that supports 24 trunks. § The 008 OPT ...

MERLIN LEGEND ® Communications System Release 6.1 System Planning PowerSupply PowerSupply BASIC CARRIER EXPANSION CARRIER EXPANSION CARRIER 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 Pr ocessor PowerSupply Ring Gener ator † Ring Gener ator † Ring Gener ator † ✦ Factory Setting for system ...

MERLIN LEGEND ® Communications System Release 6.1 System Numbering: Extension Jacks A D † B Wire No. Shaded lines indicate possible operator positions. ✦ Factory Setting * The system capacity for Personal Directories is decreased by one whenever an MLX-20L telephone is connected to an MLX port. † Us...

MERLIN LEGEND ® Communications System Release 6.1 Form 2b Form 2b-1 Maximum: 127 Adjuncts Person, Location, Function, and Equipment Type System Numbering: Digital Adjuncts (Make additional copies of this form as needed.) 3-digit Set Up Space 300 301 302 303 304 305 306 307 308 309 310 311 312 313 31...

MERLIN LEGEND ® Communications System Release 6.1 Form 2b (Continued) System Numbering: Digital Adjuncts Maximum: 127 Adjuncts (Make additional copies of this form as needed.) Form 2b-5 Person, Location, Function, and Equipment Type 3-digit Set Up Space 2-digit Factory-Set Log. ID MLX Telephone Ext....

MERLIN LEGEND ® Communications System Release 6.1 For m 2c Form 2c-1 Re- number to System Numbering: Line/T runk Jacks Maintenance Alarm, Line/Trunk No. ____________________ Loop-Start Reliable Disconnect* ■ ■ No ✦ ■ ■ Yes Yes ✦ TT ✦ Music On Hold, Line/Trunk No. __________ Source __________ Loudspe...

MERLIN LEGEND ® Communications System Release 6.1 Form 2d-1 Form 2d System Numbering: Special Renumbers Pools* (Form 2c) Description Factory-Set Number Renumber to 70 890891892893894895896897898899 Group Paging (Form 7b) Group ID Factory-Set Number Renumber to 793794795796797798799 Park Zone (Form 6...

MERLIN LEGEND ® Communications System Release 6.1 Form 3a Form 3a-1 Incoming Trunks: Remote Access Barrier Codes Required for Private Network Tie Trunks ❑ Yes ✦ ❑ No Barrier Codes Required for Non-Tie Trunks ❑ Yes ✦ ❑ No Number of Digits in Barrier Codes ❑ 4–11 (7 ✦ ) DID and Private Network Tie Tru...

MERLIN LEGEND ® Communications System Release 6.1 Form 3a (Continued) Form 3a-3 DID* and Private Network Tie Trunks Network Calls ❑ None ❑ Tandem ❑ ARS Restriction ❑ Unrestricted ❑ Outward Restrict ✦ ❑ Toll Restrict ARS Restriction Level* ❑ 0 ❑ 4 ❑ 1 ❑ 5 ❑ 2 ❑ 6 ❑ 3 ✦ Disallowed List Access ❑ List N...

MERLIN LEGEND ® Communications System Release 6.1 Form 3a (Continued) Form 3a-4 Barrier Code Number ____________________ Digits _____________ (0 –9, plus ✳ ) Restriction ❑ Unrestricted ❑ Outward Restrict ✦ ❑ Toll Restrict ARS Restriction Level* ❑ 0 ❑ 4 ❑ 1 ❑ 5 ❑ 2 ❑ 6 ❑ 3 ✦ Disallowed List Access ❑ ...

MERLIN LEGEND ® Communications System Release 6.1 Form 3b Incoming Trunks: DS1 Connectivity (100D Module) Module 1 Slot No. __________ Module 2 Slot No. __________ Ground-StartLoop-StartTieUnequippedAll Ground-StartAll Loop-StartAll TieAll UnequippedDIDAll DIDS56 DataAll S56 Data Trunk Type Channel ...

MERLIN LEGEND ® Communications System Release 6.1 Form 3b (Continued) Form 3b-4 Incoming Routing Line Appearance § B-Channel Group No. PRI ServicesMaximum: 3 Modules. (Make copies of this page for additional modules.) Module Slot No. _______________ Dial Plan Routing †‡ Outgoing Services* Incoming S...

MERLIN LEGEND ® Communications System Release 6.1 Form 3b (Continued) Form 3b-5 Trunk No.* B-Channel Group No. Telephone Number (up to12 digits) Trunk No.* B-Channel Group No. Line Appearance Routing (Incoming Services)* Telephone Number (up to12 digits) *Trunks must be administered to terminate on ...

MERLIN LEGEND ® Communications System Release 6.1 Form 3b (Continued) Form 3b-6 Entry No. 0 7 1 2 5 4 3 6 Service † Pattern to Match ‡ Total Digits in Dialed Number (0 –14) Delete Digits (0 –14) Add Digits (0 –4) Entry No. 8 15 9 10 13 12 11 14 Service † Pattern to Match ‡ Total Digits in Dialed Num...

MERLIN LEGEND ® Communications System Release 6.1 Form 3b (Continued) Form 3b-7 1 none N 1 011 none I 3 010 OP I 3 01 OP I 2 00 P N 2 0 OP N 1 Pattern to Match † Operator ‡ Type of No. (N=Nat’l; I=Int’l) Delete Digits(0–4) ✦ Defaults. * Dial Pattern can be up to 8 digits (* is a wildcard); must incl...

MERLIN LEGEND ® Communications System Release 6.1 Form 3b (Continued) Form 3b-8 Entry No. 0 1 2 3 4 Pattern to Match (up to 10 entries) Call Type (Voice/Data/Both) Service* Delete Digits (0–8) Entry No. 5 6 7 8 9 Pattern to match (up to 10 entries) Call-Type (Voice/Data/Both) Service* Delete Digits ...

MERLIN LEGEND ® Communications System Release 6.1 Form 3b-9 Number to Send ❑ Extension Only ❑ Base Number with Extension ____________________ (up to 12 digits) ❑ Line Telephone Number:(Maximum: 69 telephone numbers) Telephone Number to Send (up to12 digits) Trunk No. Telephone Number to Send (up to1...

MERLIN LEGEND ® Communications System Release 6.1 Form 3b (Continued) Form 3b-10 PRI Protocol Timers and Counters Change to Factory Setting 1 second 30 seconds 3 transmissions 260 octets 7 frames 4 seconds 4 seconds 4 seconds 90 seconds 60 seconds 4 seconds 120 seconds T200 Timer T203 Timer N200 Cou...

MERLIN LEGEND ® Communications System Release 6.1 Form 3b (Continued) Form 3b-11 Dial Plan Routing Options Exptected Digits ❑ 1 ❑ 2 ❑ 3 ✦ ❑ 4 Delete Digits ❑ 0 ✦ ❑ 1 ❑ 2 ❑ 3 ❑ 4 Add Digits ❑ 0 digits ✦ ❑ Add these digits _____________(Any number from 1–9999) T1 Switched 56 Options* Maximum:3 Modules...

MERLIN LEGEND ® Communications System Release 6.1 For m 3c Form 3c-1 (Make as many copies as needed.) Incoming T runks: T ie In Direction Signaling Type (Intype/Outtype) Logical ID Trunk No. Two Way ✦ Outgoing Incoming In Out In Out Out In Out Wink ✦ Delay Immediate Automatic 1S ✦ E&M Signal 1C ...

MERLIN LEGEND ® Communications System Release 6.1 Form 3d Form 3d-1 Incoming Trunks: DID* (Make copies for each block.) Block Number (1 or 2) _______________ ✦ Factory Setting * Hybrid/PBX mode only Logical ID Add Digits ❑ 0 digits ✦ ❑ Add these digits _______________(any number from 1– 9999) Signal...

MERLIN LEGEND ® Communications System Release 6.1 For m 3d (Continued) Form 3d-2 Incoming T runks: DID* Trunks Included in Block Telephone Number Logical ID Trunk Number Telephone Number Logical ID Trunk Number Disconnect Time 500 ms ✦ Disconnect Time 500 ms ✦ ✦ Factory Setting * Hybrid/PBX mode onl...

MERLIN LEGEND ® Communications System Release 6.1 Form 3e-1 Automatic Route Selection Worksheet* Number of exchanges in the calling area ____________________ Preferred Trunk Pools For toll calls (Table 17) _______________ For local calls (Table 18) _______________ Number of Area Codes, Exchanges, or...

MERLIN LEGEND ® Communications System Release 6.1 Form 3g Form 3g-1 Automatic Route Selection Default and Special Numbers Tables* Table 17: Default Toll Table Table 18: Default Local Table Table 19: Dial 0 Pool ‡ FRL (3 ✦ ) Other Digits 1 _70__ ________ _____________________ Pool FRL (3 ✦ ) Other Di...

MERLIN LEGEND ® Communications System Release 6.1 Form 3h-1 Form 3h Line Yes No ✦ 1 2 3 4 5 6 7 8 9 10 11 Note: Only for lines attached to 800 GS/LS-ID module. LS-ID Delay Line Yes No ✦ Line Yes No ✦ 38 23 24 25 26 27 28 29 30 49 61 62 63 64 65 66 67 68 69 70 71 72 78 79 80 22 21 20 19 18 17 16 15 1...

MERLIN LEGEND ® Communications System Release 6.1 Form 3i (Continued) Form 3i-2 Clock Synchronization—100D or BRI Modules* ✦ Factory Setting * If the system includes both 800 NI-BRI modules and 100D modules, sychronization planning should be completed at thesame time. Refer to Form 3b while completi...

MERLIN LEGEND ® Communications System Release 6.1 Form 4a Form 4a-1 Extension Copy: Analog Multiline Telephone Template Master Ext. No. Person/Location Extensions Copied to (Make a copy of this form for each Master Extension.) Master Extension (Template Extension)

MERLIN LEGEND ® Communications System Release 6.1 Form 4a (Continued) Form 4a-2 Button Diagram 22 BUTTON 34 BUTTON 5 BUTTON 10 BUTTON SAOrig Only SA IcomRing SA IcomVoice 1 Note: Lines 1 through 8 only default on a telephone when the system is in Key mode. 2 3 4 5 6 7 8 9 10 15 14 13 12 11 27 26 25 ...

MERLIN LEGEND ® Communications System Release 6.1 Form 4b Form 4b-1 Analog Multiline Telephone (Make a copy of this form for each telephone.) Logical ID _______________ Extension No. _______________ Person or Location _________________ ❑ Copied from Master Ext. No. _________________ ✦ Factory Settin...

MERLIN LEGEND ® Communications System Release 6.1 Form 4b (Continued) Form 4b-2 Button Diagram ❑ See Master Extension 22 BUTTON 34 BUTTON 5 BUTTON 10 BUTTON SAOrig Only SA IcomRing SA IcomVoice 1 Note: Lines 1 through 8 only default on a telephone when the system is in Key mode. 2 3 4 5 6 7 8 9 10 1...

MERLIN LEGEND ® Communications System Release 6.1 Form 4c Form 4c-1 Master Ext. No. Person/Location Extensions Copied to Extension Copy: MLX Telephone Template (Make a copy of this form for each Master Extension.) Master Extension (Template Extension)

MERLIN LEGEND ® Communications System Release 6.1 For m 4c (Continued) Form 4c-2 Button Diagram SA IcomRing SA IcomVoice 20 28 20 10 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 28 27 25 26 23 24 21 22 Note: Lines 1 through 8 onlydefault on a telephone when the system is in Key mode. SA Orig. ...

MERLIN LEGEND ® Communications System Release 6.1 Form 4d Form 4d-1 MLX Telephone (Make a copy of this form for each telephone.) Logical ID _______________ Extension No. _______________ Person or Location _________________________ ❑ Copied from Master Ext. No. _________________ ❑ Wall Mount Telephon...

MERLIN LEGEND ® Communications System Release 6.1 Form 4d (Continued) Button Diagram ❑ See Master Extension 13 12 11 5 4 3 2 1 16 15 14 10 9 8 7 6 SA Orig. Only SA IcomVoice SA IcomRing Form 4d-3 Button Diagram for MLX-16DP Telephone

MERLIN LEGEND ® Communications System Release 6.1 Form 4e Form 4e-1 Auto Line Selection ______ ______ ______ ______ ______ ______ ______ ______ Optional Features Auto Callback ❑ Off ✦ ❑ On Call Waiting ❑ Off ✦ ❑ On Coverage Inside ❑ Off ❑ On ✦ Cover Ring Delay Primary Cover Ring Delay ❑ 2 Rings ✦ ❑ ...

MERLIN LEGEND ® Communications System Release 6.1 Form 4f Form 4f-1 Optional Features Auto Callback ❑ Off ✦ ❑ On Call Waiting ❑ Off ✦ ❑ On Coverage Inside ❑ Off ❑ On ✦ HotLine ❑ Off ✦ ❑ OnTel. No. or Ext. No. ________________ Cover Ring Delay Primary Cover Ring Delay ❑ 2 Rings ✦ ❑ ____rings (1–6) Se...

MERLIN LEGEND ® Communications System Release 6.1 Form 5a Form 5a-1 Direct-Line Console (DLC): Analog (Make a copy of this form for each telephone.) Logical ID _______________ Extension No. _______________ Person or Location _____________________ ❑ Copied from Master Ext. No. _________________ Perso...

MERLIN LEGEND ® Communications System Release 6.1 Form 5b Form 5b-1 Direct-Line Console (DLC): Digital (Make a copy of this form for each console.) Logical ID _______________ Extension No. _______________ Person or Location _______________________ ❑ Copied from Master Ext. No. ________________ Voice...

MERLIN LEGEND ® Communications System Release 6.1 Form 5b (Continued) Form 5b-2 Assignment of outside trunks to console buttons begins with number 3. Button Diagram ❑ See Master Extension SA Icom Ring SA Icom V oice 28 20 1 2 3 4 5 1 11 12 13 14 15 16 17 18 19 20 28 27 25 26 2 2 21 22 1 2 3 7 8 5 4 ...

MERLIN LEGEND ® Communications System Release 6.1 Form 5c-1 MFM Adjunct: DLC Extension No. ____________________ Person or Location ___________________________________________ Connected to MLX extension No. ___________ Copied from Master Extension No. ___________ Auto Line Selection ______ ______ ___...

MERLIN LEGEND ® Communications System Release 6.1 Form 5d Form 5d-1 Adjuncts ❑ Direct Station Selector ❑ Number (1 or 2) ____________ ❑ Headset ❑ Hearing-impaired handset ❑ Noisy environment Message Center Operator ❑ No ❑ Yes Queued Call Console (QCC)* (Make a copy of this form for each console.) Lo...

MERLIN LEGEND ® Communications System Release 6.1 Form 6a Form 6a-1 Optional Operator Features Direct-Line Console Operator Hold Timer ❑ 60 seconds ✦ ❑ _____ seconds (10 – 255) DLC Automatic Hold ❑ Disable ✦ ❑ Enable Queued Call Console* Hold Return ❑ Remain on hold ✦ ❑ Return to queue Automatic Hol...

MERLIN LEGEND ® Communications System Release 6.1 Form 6a (Continued) Form 6a-2 Call Types* 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Group No. 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 QCC Operator to Receive Calls Group No. QCC Queue Priority Level (4 ✦ ) QCC Queue Priority Level (4 ✦ ) QCC Operator ...

MERLIN LEGEND ® Communications System Release 6.1 Form 6b Form 6b-1 ✦ Factory Setting * MLX telephones only Optional Extension Features Forced Account Code Entry No ✦ Yes Enable ✦ Disable Microphone* Not Allowed ✦ Allowed Delay 0 ✦ -9 Remote Call Forwarding English ✦ French Spanish Language* No ✦ Tr...

MERLIN LEGEND ® Communications System Release 6.1 Form 6c Form 6c-1 Principal User of Personal Line Note: Lines must be assigned to the principal user’s extension before the principal users can be programmed.See Form 2c, page1 for telephone numbers and extension numbers assigned to trunks. 801 802 8...

MERLIN LEGEND ® Communications System Release 6.1 Form 6d Form 6d-1 Message-Waiting Receivers System Notification Threshold (0-30 seconds)_____________ (factory setting is 10 seconds) Fax Machine Extension No. Ext. No. Ext. No. Ext. No. Ext. No. Receivers 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

MERLIN LEGEND ® Communications System Release 6.1 Form 6e Form 6e-1 Allowed Lists List 0 ____________ 0 1 2 3 4 5 6 7 8 9 List 1 ____________ 0 1 2 3 4 5 6 7 8 9 List 2 ____________ 0 1 2 3 4 5 6 7 8 9 List 3 ____________ 0 1 2 3 4 5 6 7 8 9 Allow to Ext. Nos. Allow to Ext. Nos. Allow to Ext. Nos. A...

MERLIN LEGEND ® Communications System Release 6.1 Form 6f Form 6f-1 Disallowed Lists 0 1 2 3 4 5 6 7 8 9 List 0 ____________ 0 1 2 3 4 5 6 7 8 9 List 2 ____________ 0 1 2 3 4 5 6 7 8 9 List 1 ____________ Disallow to Ext. Nos. Disallow to Ext. Nos. Disallow to Ext. Nos.

MERLIN LEGEND ® Communications System Release 6.1 Form 6f (Continued) Form 6f-3 0 1 2 3 4 5 6 7 8 9 List 6 ____________ Disallow to Ext. Nos. Disallow to Ext. Nos. List 7 ____________ ✦ Factory Setting List 7 ____________ 0 1 2 3 4 5 6 7 8 9 Default Entries ✦ 0 11111 9 1 * 0 1 8 7 9 7 P 0006 P 900 P...

MERLIN LEGEND ® Communications System Release 6.1 Form 6g Form 6g-1 Call Restriction Assignments and Lists Restriction Type Ext No. Out. Toll Unrest. CopyFrom Allowed List No. Disallowed List No. ARS Restriction Levels (FRL)* * Hybrid/PBX mode only.

MERLIN LEGEND ® Communications System Release 6.1 Form 6h Form 6h-1 Authorization Codes Note: Keep this form in a secure place. Extension Number Authorization Code Extension Number Authorization Code ✦ Factory Setting Option for SMDR Account Code Field: ❑ Authorization Code ❑ Home Extension ✦

MERLIN LEGEND ® Communications System Release 6.1 Form 6i Form 6i-1 Factory Set Pool Dial-Out Codes 70 890 892 893 894 895 896 897 898 899 891 ExtensionNumber RenumberTo Pool Dial-Out Code Restrictions Factory Setting: Restricted for all codes. Enter unrestricted codes on this form. Hybrid/PBX mode ...

MERLIN LEGEND ® Communications System Release 6.1 Form 7a Form 7a-1 Group Number __________ Group ID ____________________ Ext. No. Person or Location Call Pickup Groups Maximum: 30 groups. (Make additional copies if more than 8 groups are assigned.) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Group Number _...

MERLIN LEGEND ® Communications System Release 6.1 Form 7b Form 7b-1 Group Paging Group No. 1 Group ID ________________ Factory-Set Ext. No. 793 Renumber to _____ Ext. No. Person or Location 1 2 3 4 5 6 7 8 9 10 Group No. 2 Group ID ________________ Factory-Set Ext. No. 794 Renumber to _____ Ext. No....

MERLIN LEGEND ® Communications System Release 6.1 Form 7c Form 7c-1 Group Coverage Maximum: 32 groups. Make additional copies if more than 8 groups are assigned. Receivers † ❑ Calling Group or ❑ QCC queue ‡ Receivers † ❑ Calling Group or ❑ QCC queue ‡ Receivers † ❑ Calling Group or ❑ QCC queue ‡ Rec...

MERLIN LEGEND ® Communications System Release 6.1 Form 7d-1 Group Calling* Maximum: 32 groups. (Make a copy of this form for each group.) Group Number (1– 32) † _______________________ Group ID † __________________________________ Factory-Set Ext. No. __________________________ Renumber to _________...

MERLIN LEGEND ® Communications System Release 6.1 SMDR Options Call Report Format ❑ Basic ✦ ❑ ISDN Calls Reported (non-UDP) ❑ Incoming and outgoing ✦ ❑ Outgoing only Talk Time ❑ Enabled ❑ Disabled ✦ Inside Dial Tone ❑ Inside ✦ ❑ Outside Reminder Service Cancel ❑ No ❑ Yes, _____ time of day Calls to ...

MERLIN LEGEND ® Communications System Release 6.1 Form 9a Form 9a-1 User or Calling Group Name User or Calling Group Name User or Calling Group Name Ext. No. Calling Group No. or Trunk No. Night Service: Group Assignment* Ext. No. Calling Group No. or Trunk No. User or Calling Group Name Ext. No. Ca...

MERLIN LEGEND ® Communications System Release 6.1 Form 9b Form 9b-1 Password _______________________ (To keep the password private, do not fill in the blank.) Night Service: Outward Restriction Telephone No. (12 digits maximum) Emergency Allowed List Item No. Telephone No. (12 digits maximum) Item N...

MERLIN LEGEND ® Communications System Release 6.1 Form 9b (Continued) Form 9b-2 Ext. No. Exclusion List (Telephones not restricted during Night Service) Name Ext. No. Name Ext. No. Name

MERLIN LEGEND ® Communications System Release 6.1 Form 9c-1 Night Service: Options Form 9c Day * Hours and minutes in 24-hour (military) time Sunday (0) Monday (1) Tuesday (2) Wednesday (3) Thursday (4) Friday (5) Saturday (6) Start Time* Stop Time* Note: Start time is the END of your business day. ...

MERLIN LEGEND ® Communications System Release 6.1 Form 10a Form 10a-1 Label Form: Posted Message Revised Message (16 characters maximum) (Cannot be changed) Default Label Message No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 DO NOT DISTURB OUT TO LUNCH AT HOME OUT SICK IN A MEETING IN CONFE...

MERLIN LEGEND ® Communications System Release 6.1 Form 10b-1 Dial Code ✦ Factory Setting * If you select “No” display, this indicates a Marked System Speed Dial number which can override calling restrictions. Yes ✦ Display No* Telephone Number (40 digits maximum) Name (11 characters maximum) System ...

MERLIN LEGEND ® Communications System Release 6.1 Form 11 Member Ext. No.† Observer Ext. No.* _____ Service Observing: Group Assignment (Make additional copies of this form as needed.)Maximum: 16 Service Observing Groups * Observer extension must be an MLX telephone but cannot be a QCC or CTI Link. ...

Data Forms Page C-1 C MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 C C Data Forms This appendix contains one copy of each data form. The forms are listed in Table C–1 . You should make copies of these forms and use the copies, keeping the originals fo...

MERLIN LEGEND ® Communications System Release 6.1 Data Form 1a Page ______of______ Modem Data Station Data Station Use ❑ Individual use ❑ Local host computer ❑ LAN workstation Modem Pool Member ❑ No ❑ Yes, Pool Number __________ Assigned to Data Hunt Group ❑ No ❑ Yes, DHG Extension __________ Option...

ISDN Terminal Adapter Data Station Data Station Use ❑ Individual use ❑ Local host computer ❑ LAN workstation Modem Pool Member ❑ No ❑ Yes, Pool Number __________ Assigned to Data Hunt Group ❑ No ❑ Yes, DHG Extension __________ Optional Features Pool Dial-Out Code Restriction ❑ Unrestricted from foll...

MERLIN LEGEND Communications System Release 6.1 Data Form 2 Page______of_______ Factory-Set Ext. No. ___________ Renumber To _________________ Purpose of Group _____________________________ _____________________________ _____________________________ _____________________________ (example: Local Host...

MERLIN LEGEND Communications System Release 6.1 Data Form 3 Page______of_______ Digital Data/Video Station Data/Video Type 1B Form 3-1 Logical ID Extension Equipment Person Location In Digital Facilities 2B Out

T1/PRI Planner Page D-1 D MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 D D T1/PRI Planner To ensure compatibility with the system, all local offerings of DS1 configurations must be reviewed by Lucent Technologies Sales and Design Support Center (SDSC)...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 T1/PRI Planner Page D-2 D Form Needed D T1/PRI Planner Planning Form Instructions D 1. On page 1, fill in the customer name, telephone number, and address. NOTE: Reference Number is filled in by SDSC. 2. Fi...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 T1/PRI Planner Page D-3 D 9. To ensure that the synchronization integrity of the DS1 network  both this communications system and its far-end connections  is protected, prepare the DS1 Planning Map on pag...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 T1/PRI Planner Page D-4 D The communications system in Figure D–1 is configured as follows: ■ Module 1 in slot 04 is connected to an ACCULINK 3150 CSU that is approximately 100 cable feet from the control u...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 T1/PRI Planner Page D-5 D SDSC also evaluates the complexity of the facility configuration requested. Examples of complex configurations are connections into PBX networking applications, connections to mult...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 T1/PRI Planner Page D-6 D 4. If the type of service is PRI, complete the PRI Identification Service section by doing one of the following: ■ If you are not planning to use the number identification service,...

MERLIN LEGEND Communications System Release 6.1 T1/PRI Planner (Continued) 1 Reference No. ___________________ Customer * Name _________________________________________________________ Tel. No. ____________________ * Address ___________________________________________________________________________...

MERLIN LEGEND Communications System Release 6.1 T1/PRI Planner (Continued) 3 * Module 3 Service Ordered or Planned ❑ PRI ❑ T1 Frame Format ❑ ESF (Preferred) ❑ D4 (May be used if required by localtelephone company) Switch Type (PRI Service Only) ❑ 4ESS ❑ Legend-NTWK ❑ 5ESS ❑ Legend-PBX ❑ DMS-250 ❑ DM...

MERLIN LEGEND Communications System Release 6.1 T1/PRI Planner (Continued) CONTROL UNIT 100DMODULE 1 SLOT:____ 100DMODULE 2 SLOT:____ 100DMODULE 3 SLOT:____ ApproximateDistance_____ ApproximateDistance_____ ApproximateDistance_____ CSU Acculink 3150Other*None Acculink 3150Other*None Acculink 3150Oth...

MERLIN LEGEND Communications System Release 6.1 T1/PRI Planner (Continued) Subscribed To: ❑ Ground-start(T1 only) ❑ Loop-start(T1 only) ❑ Tie Trunk(T1 only) ❑ MultiQuest 900 (w/wo DNIS)(T1 or AT&T Toll) ❑ Megacom† ❑ OUTWATS‡ (T1 or AT&T Toll) ❑ Megacom 800 ❑ INWATS‡ (w/wo DNIS)†(T1 or AT&...

MERLIN LEGEND Communications System Release 6.1 T1/PRI Planner (Continued) 6 Non-Complex Configuration Module _____ of ______ Slot No. __________ Page______of_______ * Required fields for presale * Will SID/ANI be used? ❑ No ❑ Yes Incoming calls ❑ ANI ❑ SID ❑ Both . . . Prefer _____ then _____ Outgo...

DS1 Connectivity Ordering Page E-1 E MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 E E DS1 Connectivity Ordering After the contract is signed, the sales representative or authorized dealer contacts the DS1 connectivity vendor to discuss the T1/PRI serv...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 DS1 Connectivity Ordering Page E-2 E Audible Ringing Source o Digital PBX o Channel Service Testing Service o AT&T o ___ If a CSU other than those listed above is used, Lucent Technologies will not acce...

Unit Load Calculation Page F-1 F MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 F F Unit Load Calculation A unit load is a measure of power (1.9 watts) used to determine the electrical load that the following components have on each carrier’s power supp...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Unit Load Calculation Page F-2 Unit Load Rules F Unit Load Rules F A general rule to follow is that if you can distribute the DID modules and telephone modules equally across the carriers, you will prevent ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Unit Load Calculation Page F-3 Unit Load Worksheet F Unit Load Worksheet F 1. Number of modules in carrier (excluding power supply and processor): __________________ ■ If fewer than 5, no further calculatio...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Unit Load Calculation Page F-4 Unit Load Worksheet F 5. Calculate the estimated unit loads. Module Qty x Unit Load = Total 008 12.0 008 MLX 13.25 008 OPT 8.0 012 T/R 8.4 016 T/R 12.8 100D 0.0 400 LS 0.0 400...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Unit Load Calculation Page F-6 Unit Load Worksheet F 7. Try to exchange modules between carriers to reduce the unit loads to 75 (if a 391C1 or 391A3 power supply is installed) or 54 (if a 391A1 or 391A2 pow...

MERLIN LEGEND Communications System Release 6.1 NI-1 BRI Planner (Continued) Type of Service* ❑ _______________________________________ Type of CO Switch ❑ _______________________________________ Service Configurations ❑ IOCÓSÓNumber of BRI Lines Provisioned _______ ❑ MLH: ❑ MLHG ❑ Series Completion...

NI-1 BRI Provisioning Page H-1 H MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 H H NI-1 BRI Provisioning This appendix provides detailed information concerning the features and translations that make up the ISDN Ordering Code (IOC) standardized capabil...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 NI-1 BRI Provisioning Page H-2 Lucent Technologies 5ESS Switch Translations H Lucent Technologies 5ESS Switch Translations H For the Lucent Technologies 5ESS switch, Capability Package “S” includes alternat...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 NI-1 BRI Provisioning Page H-3 Lucent Technologies 5ESS Switch Translations H Fields that must be populated on Screens 4, 5, and 6: 48. CKT TN < enter TN > 49. CKT LCC < enter LCC > 50. CKT RAX ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 NI-1 BRI Provisioning Page H-5 Lucent Technologies 5ESS Switch Translations H Series Completion Feature Translations H The sample screens shown below illustrate the translations for alternate voice and data...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 NI-1 BRI Provisioning Page H-19 Northern Telecom DMS-100 Switch Translations H Northern Telecom DMS-100 Switch Translations H For the Northern Telecom DMS-100 switch, Capability Package “S” includes alterna...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 NI-1 BRI Provisioning Page H-20 Northern Telecom DMS-100 Switch Translations H Associate new DN with LTID using the NEW command: SONUMBER <<cr> or $> DN < enter DN > LCC <ISDNKSET> G...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 NI-1 BRI Provisioning Page H-21 Northern Telecom DMS-100 Switch Translations H SPIDSFX option SPID_SUFFIX < enter spid suffix value > PVC option VERSION <FUNCTIONAL> ISSUE <2> Associate ne...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 NI-1 BRI Provisioning Page H-22 Northern Telecom DMS-100 Switch Translations H Multiline Hunt Group Feature Translations H The sample screens shown below illustrate the translations for alternate voice and ...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 NI-1 BRI Provisioning Page H-30 Siemens SSC EWSD Switch Translations H Siemens SSC EWSD Switch Translations H For the Siemens SSC EWSD switch, Capability Package “S” includes alternate voice/circuit-switche...

Network Engineering Forms Page I-1 I MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 I I Network Engineering Forms This appendix contains one copy of each of the network planning forms used by the Network Engineering Group to plan and configure a MERLIN ...

REQUEST FOR SALES AND DESIGN SUPPORT CENTER SERVICES (E-1154) Check each service being requested and describe in Scope of Work below: Installation Specifications DEFINITYAUDIX / IntuityMERLIN LEGEND Networking Sys Mgmt / CASUPS / DC Power CONVERSANTCMS Floorplan Other Technical Assurance (Check prod...

1 MERLIN LEGEND R6 DESIGN IMPLEMENTATION GUIDE Network Map: In the space provided below please provide a drawing of your networkconfiguration. For ease of discussion please identify each site by a Node Number.(Usually, if a DEFINITY is part of the network, it will be identified as Node 1).Please inc...

2 MERLIN LEGEND R6 DESIGN IMPLEMENTATION GUIDE (CONTINUED) If providing information for more than one site, please complete separate DesignImplementation Guide pages 2 through 6 for each site. (Multiple Network Configurationdrawings are not required). Site/Customer Information: Node Number: _______N...

3 MERLIN LEGEND R6 DESIGN IMPLEMENTATION GUIDE (CONTINUED) Customer Name: __________________________________ Node: ________ Dial Plan information: Dial plan numbers for extensions, adjuncts, lines and calling groups must be unique across the network. Numbers will have to be changed if a conflict is ...

4 MERLIN LEGEND R6 DESIGN IMPLEMENTATION GUIDE (CONTINUED) Customer Name: __________________________________ Node: ________ - Is Remote Access used, or planned to be used, in this system? __________ - Does this customer intend, when MERLIN LEGEND R6.1 becomes available (target August, 1998), to inst...

5 MERLIN LEGEND R6 DESIGN IMPLEMENTATION GUIDE (CONTINUED) Customer Name: __________________________________ Node: ________ Public Switched Telephone Network lines: Loop Start/Ground Start Trk IDs Pool Type COMMENTS DID - Are DIDs connected to this system routing calls to non-local extensions? Y / N...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Page GL-1 Glossary Glossary G L Italics The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary. Numerics A 2B data Digital information carried by two B-chan...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Glossary Page GL-3 B AT&T Switched Network See ASN . AUDIX Voice Power A voice-processing application, part of IS II/III , that provides Automated Attendant, Call Answer, Information Service, Message Dr...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Glossary Page GL-5 C board A module, for example, 100D or 408 MLX GS/LS, that allows you to connect lines/trunks and extensions to the communications system. board assignment System Programming and Maintena...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Glossary Page GL-11 display buttons Buttons on an MLX display telephone used to access the telephone’s display. DLC (Direct-Line Console) Telephone used by a system operator to answer outside calls (not dir...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Glossary Page GL-16 J intercom buttons See ICOM buttons. interface Hardware and/or software that links systems, programs, or devices. intersystem calls In a private network , calls between a local extension...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Glossary Page GL-17 K L kbps (kilobits per second) Key mode One of three modes of system operation, in which the system uses personal lines on line buttons for outside calls, with a separate interface ( ICO...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Glossary Page GL-20 N O Music On Hold Customer-provided music source or Magic on Hold connected to the system through a loop-start jack. network Configuration of communications devices and software connecte...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Glossary Page GL-21 P OPT (off-premises telephone) Single-line telephone or other tip/ring device connected to the system via a 008 OPT module in the control unit. Appears as an inside extension to the syst...

MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 Glossary Page GL-25 SPM (System Programming and Maintenance) DOS -, UNIX-, or Windows-based application for programming the system. square key Configuration in Key mode operation in which all outside lines ...

Index Page IN-1 MERLIN LEGENDCommunications System Release 6.1System Planning 555-661-112 Issue 1 August 1998 IN Index I N Numerics 008 MLX mod ule , 2–3 , 2–5 008 mod ule , 6–3 008 OPT module , 2–30 AUDIX Voic e Power , 2–30 , 2–31 extension c apac ity , 2–3 MERLIN MAIL voic e messaging system , 2–...