Lucent Technologies 560-201-113 - Manuals

Figures vii 2 Installing and Configuring thePassageWay Service Provider 2-1 2-1. Components of the PassageWay Adapter 2-5 2-2. Connecting the Line Cord to the PassageWay Adapter 2-11 2-3. Connecting the Modular Phone Cord to the PassageWay Adapter 2-12 2-4. Find PassageWay Link Dialog Box 2-18 2-5. ...

Introduction 1-3 About This Guide This document describes how to install, configure, and troubleshoot thePassageWay Service Provider. This guide contains four chapters, oneappendix, and an index: „ Chapter 1 - Introduction This chapter describes the structure and content of this guide. Thischapter a...

Introduction 1-5 User Responsibilities Before using the PassageWay Service Provider, you should be familiar withbasic Windows functions and procedures. If not, consult your Microsoft Windows User's Guide. You also may need to contact your PC vendor for information on configuringyour PC to meet the P...

Introduction 1-6 „ Only active windows are displayed. „ The terms option buttons and radio buttons refer to the same object. „ Throughout this guide, the term PARTNER refers to all versions of the following systems:  PARTNER Advanced Communications System (ACS)  PARTNER Endeavor  PARTNER II  PAR...

Installing and Configuringthe PassageWay ServiceProvider 2 2-1 Overview This chapter provides the procedures for installing and configuring thePassageWay Service Provider. NOTE: The appearance of dialog boxes and message boxes in this chaptermay differ from the dialog boxes and message boxes that ap...

Installing and Configuring the PassageWayService Provider 2-5 DB-25Connector Phone Line ModularJacks LED Figure 2-1. Components of the PassageWay Adapter

Installing and Configuring the PassageWayService Provider 2-9 Before You Begin Before installing the PassageWay Service Provider, you also must know thefollowing information: „ the version and release of the PARTNER system your company has (forexample, PARTNER ACS R2.0) „ the type of telephone you h...

Installing and Configuring the PassageWayService Provider 2-10 Installing the PassageWay Adapter This section describes how to connect the PassageWay adapter to yourtelephone, your PC, and the line jack. The PassageWay adapter provides aninterface between the serial port on your PC and the Line jack...

Installing and Configuring the PassageWayService Provider 2-11 Phone Line Line Cord Figure 2-2. Connecting the Line Cord to the PassageWay Adapter 4. Determine the type of serial port (9 pin or 25 pin) you have on your PC. If you have a 9-pin serial port, you will use the 9-pin to 25-pinadapter. 5. ...

Installing and Configuring the PassageWayService Provider 2-12 NOTE: You can use an RS-232 cable to connect the adapter to the PCif you do not want to connect the adapter directly to the PC. 6. Connect one end of the 7-foot, 2-pair, modular phone cord (D4BU) to the jack labeled “Phone” on the Passag...

Installing and Configuring the PassageWayService Provider 2-14 Installing the Software This section describes how to install and configure the PassageWay ServiceProvider. You can modify the PassageWay Service Provider configurationinformation later by running the PassageWay Configurator. NOTE: If yo...

Installing and Configuring the PassageWayService Provider 2-18 The PassageWay Configurator is launched, and it displays theFind PassageWay Link dialog box. Figure 2-4. Find PassageWay Link Dialog Box The PassageWay Configurator is a software application that enablesyou to set up the PassageWay Servi...

Installing and Configuring the PassageWayService Provider 2-19  the location and telephone number of each outside line button onyour telephone  the location of feature buttons on your telephone NOTE: The PassageWay Configurator does not verify whether theinformation you enter is correct. When you ...

Installing and Configuring the PassageWayService Provider 2-20 Figure 2-5. Sample PassageWay Configurator - COM Port Dialog Box

Installing and Configuring the PassageWayService Provider 2-21 16. Perform one of the following steps:  If PassageWay “found” the COM port for you, choose the Continue button.  If PassageWay did not find the COM port for you, select the option button of the COM port in your PC to which your Passag...

Installing and Configuring the PassageWayService Provider 2-23 20. Choose the Continue button. The Extension Number dialog box appears. Figure 2-8. Extension Number Dialog Box 21. Enter your extension number, and then choose the Continue button. If you specified that you have a standard telephone, t...

Installing and Configuring the PassageWayService Provider 2-24 Figure 2-9. Sample Phone Line Information Dialog Box This dialog box presents a representation of the buttons on yourtelephone. Using this dialog box, you will specify the location for eachoutside line on your telephone.

Installing and Configuring the PassageWayService Provider 2-25 22. Choose the location of an outside line on your telephone. A submenu appears, displaying the following options:  Clear Button, which removes the programming (if any) and label (if any) from the selected button.  Outside Line, which ...

Installing and Configuring the PassageWayService Provider 2-26 26. When you are finished, choose the Continue button. The Feature Buttons dialog box appears. Figure 2-10. Sample Feature Buttons Dialog Box Using this dialog box, you specify the location of call handlingfeatures assigned to buttons on...

Installing and Configuring the PassageWayService Provider 2-29 32. Choose the OK button. The View README File dialog box appears. If you want to view theReadme file now, make sure the check box is selected. (This checkbox is selected by default). If you do not want to view the Readme filenow, make s...

Installing and Configuring the PassageWayService Provider 2-32 6. Choose the Next button. The Ready To UnInstall dialog box appears. 7. Choose the Finish button. The Perform Uninstall status box appears, displaying the status of theuninstall process. When the uninstall is completed, the UnInstallerF...

Using PARTNER ExtensionProgramming 3 3-1 Overview This chapter provides the following information: „ a description of PARTNER Extension Programming „ helpful hints describing how to use PARTNER Extension Programming „ the procedure for running PARTNER Extension Programming for thefirst time NOTE: PA...

What is PARTNER Extension Programming? 3-3 Figure 3-1. Sample PARTNER Extension Programming File for a PARTNER-34D Telephone

System Administration Capabilities 3-7 System Administration Capabilities PARTNER Extension Programming enables the PARTNER System Manager toperform the following tasks: „ Perform the following Centralized Telephone Programming tasks forany user extension (system or standard telephone), including th...

Using PARTNER Extension Programming 3-8 Helpful Hints When using PARTNER Extension Programming, keep in mind the followinginformation: „ Only program your telephone through PARTNER ExtensionProgramming. PARTNER Extension Programming only keeps track ofprogramming you perform through this application...

Using PARTNER Extension Programming 3-10 An untitled PARTNER Extension Programming file appears, displayingthe current programming of the buttons on your telephone. You cannow program your telephone. Refer to the online help forprogramming procedures. If you are running PARTNER Extension Programming...

Running PARTNER Extension Programming 3-11 3. Choose the OK button. PARTNER Extension Programming starts reading the programmingfrom your telephone. The Reading Telephone status box appears. Figure 3-3. Sample Reading Telephone Status Box When PARTNER Extension Programming finishes reading theprogra...

Using PARTNER Extension Programming 3-12 Figure 3-4. Sample PARTNER Extension Programming File You can now program your telephone. Refer to the online help for theprogramming procedures.

Troubleshooting 4 4-1 Overview This chapter provides information that can assist you in solving problems youmight encounter when you use the PassageWay Service Provider. Thischapter is divided into the following sections: „ General Troubleshooting „ PassageWay Adapter LED „ Troubleshooting PARTNER E...

Troubleshooting 4-5 Problem 6: You cannot make a call with the speakerphone. If you are using a TAPI application, like Microsoft Dialer (Dialer is an add-onpackage for Windows 3.1x but is provided with Windows 95 and Windows NT4.x) to operate your PARTNER set, you may encounter a problem. You canmak...

Troubleshooting 4-6 Problem 8: The PassageWay Setup screen does not display properly. On some PCs, depending on the type of video display adapter that isinstalled, some of the Setup screens may not display properly. That is, thebackground image for Setup may not be totally clear. This is an interact...

Troubleshooting 4-10 Problem 17: The PassageWay Link is not always detected. During the installation, you will be asked if you would like the system to searchfor your PassageWay link/adapter. If you choose to have this done for you, itis possible that the link will not be found. Assuming that you kn...

Troubleshooting 4-11 Problem 20: You have problems placing calls on hold using a standardphone. If you are using a standard phone with your PARTNER system and you placea call on hold, you should not place the handset in the cradle. If you do so,you will not be able to answer another incoming call. I...

Troubleshooting 4-12 Problem 23: You experience problems while uninstalling thePassageWay service provider. While running the UnInstaller on Windows 3.1x, the focus may change fromthe UnInstaller to the Program Manager. Assuming your Program Manager isnot maximized, you will see the blue gradient sc...

Troubleshooting 4-14 Problem 30: A message box appears displaying the message: A required component of the PARTNER driver (file name)could not initialize properly. Re-installing the PARTNERsoftware may fix this problem. Uninstall and reinstall the PassageWay Service Provider. Problem 31: A message b...

Troubleshooting 4-15 PassageWay Adapter LED This section describes the error conditions represented by the LED locatednext to the Phone jack and Line jack on the PassageWay adapter. Problem 1: The LED is “off.” This indicates that your PassageWay adapter is not receiving power. Makesure the PassageW...

Troubleshooting 4-17 4. Start Connect and then run PARTNER Extension Programming again. If PARTNER Extension Programming failed to read your telephone’sprogramming the first time it was run, it will automatically try to read itnow. If this happens, choose the Cancel button in the status dialogbox th...

Troubleshooting 4-18 Problem 4: PARTNER Extension Programming does not run. You can only run PARTNER Extension Programming with system telephonesthat have displays. However, if you are a PARTNER System Manager, you canperform Centralized Telephone Programming with PARTNER SystemProgramming for other...

Troubleshooting 4-19 Troubleshooting Connect This section presents some common problems that you might encounter whileusing Connect. For each problem, a strategy is presented that you can followto isolate and solve your problem. Problem 1: Connect displays the message : This application requires a s...

Troubleshooting 4-22 Failure Code -121 Meaning: The PC and the PassageWay adapter cannot communicateover your serial port.Things to Try: Follow the instructions for Failure Code 111. Failure Code -131, -132, -133, or -135 Meaning: The PC cannot communicate properly with your PassageWayadapter.Things...

Troubleshooting 4-24 The chance of a communications problem depends on your PC'sconfiguration. The PassageWay Service Provider operates at a data rate of4800 baud, and it relies on Windows to manage the flow of data through yourPC's serial port. Depending upon the speed of your PC, the number and ty...

PC Serial Ports A A-1 Overview This appendix provides detailed information about PC serial ports, includingbackground information about what they are and how they work. It alsoexplains how Microsoft Windows 3.1 manages serial ports, how to resolveproblems using COM3 or COM4 under Windows, and how to...

PC Serial Ports A-2 Background Serial ports (also sometimes referred to as communications ports or COMports) are hardware interfaces that permit your PC's microprocessor tocommunicate with peripheral devices using a communications standardcalled RS-232 (hence, serial ports are also sometimes referre...

PC Serial Ports A-3 The microprocessor/serial port communication consists of two aspects: anI/O port address and an interrupt request signal (IRQ). The I/O port addressrepresents a small region of the microprocessor's input/output memory spacethat is used to pass data back and forth to the serial po...

PC Serial Ports A-6 Serial Ports Under Windows 3.1 Unlike the DOS-only world of yesterday, today's multitasking environmentslike Windows permit the microprocessor to communicate with up to four activeserial port devices at the same time (COM1 through COM4). For example,under Windows, if you are usin...