Lucent Technologies 555-235-100 - Manuals

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 ix 4 Messaging/Voice Response Solutions 4-1 Messaging Systems and Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Messaging Integration . . . . . . . . . . . . . . . . . . . . . . . . ....

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 x Basic Call Management System Vu . . . . . . . . . . . . . . . . . . . . . . . . 5-15 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16 Call Center Basic ...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xi Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10Third-Party Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xii Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11 Basic Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12 Performance Measurements . . . . . . . ....

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xiii Facility Restriction Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13Authorization Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xiv DEFINITY ECS Release 7.1 (and later) Installation & Maintenance for Compact Modular Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 DEFINITY Adjuncts . . . . . . . . . . . . . . . . . ...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xv About This Document Purpose This document provides an overview of the features, components, and capabilities of DEFINITY® ProLogix™ Solutions. This document provides high-level information about the system; it does not d...

About This Document How to Use This Document DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xvi How to Use This Document Since this document provides an overview of the features, components, and capabilities of DEFINITY ProLogix Solutions, you should read this document ...

About This Document Conventions Used in This Document DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xviii Conventions Used in This Document The following conventions are used in this document: • The term system is used in general to represent DEFINITY ProLogix Solution...

About This Document How to Order Documentation DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xix How to Order Documentation This document’s order number is 555-235-100, Issue 2. The comcode for this document is 108432139. To order this document, contact: Lucent Technol...

About This Document How to Comment on This Document DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xx How to Comment on This Document Lucent Technologies welcomes your feedback. Please fill out the reader comment form at the back of the document and return it. If the re...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-1 1 Introduction DEFINITY ProLogix Solutions Overview DEFINITY® ProLogix™ Solutions is an extremely flexible, global communications system that you can design to get precisely the features and functionality your mid-sized...

1 Supported Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-2 Supported Applications DEFINITY ProLogix Solutions Release 2 supports the following platforms: • INTUITY™ AUDIX® Voice Messaging System, Release 4.3 or later • DEFINITY AUDIX Voice Messaging Sys...

1 Application Starter Packages DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-4 Application Starter Packages DEFINITY ProLogix Solutions offers Application Starter Packages that enable you to implement advanced applications at your own pace, easily and cost effectivel...

1 Hardware DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-8 Hardware The main component of DEFINITY ProLogix Solutions is the new R7csi model, which uses the TN798B processor (a RISC-based central processing unit) and TN2182B Tone-Clock. The TN798B supervises system o...

1 Hardware DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-9 Compact Modular Cabinets Figure 1 shows a compact modular cabinet. Figure 1. Compact Modular Cabinet

1 Software DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-11 Software All DEFINITY ProLogix Solutions throughout the world use the same basic software. To provide this commonality while still accommodating wide variations in configurations and options, the system dyna...

1 Reliability DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-12 Reliability DEFINITY ProLogix Solutions provides the following capabilities: • The system can survive minor power surges (including lightning-induced surges up to 2500 Volts peak) without service interrup...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-1 2 Desktop/Console Solutions The communications needs of the people in your company may vary widely. Some may need only basic telephone service. Others may need effective messaging services to save valuable time. Still o...

2 Telephones for the Global Marketplace DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-3 Digital DCP Telephones Digital telephones using the Digital Communications Protocol (DCP) employ digital transmission for integrated voice and data signals and control signals. Tr...

2 Telephones for the Global Marketplace DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-16 ISDN BRI Telephones Like the digital DCP telephones, ISDN telephones transmit voice, data, and control signals digitally. With the ISDN telephones, however, the transmission empl...

2 Attendant Consoles DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-24 Attendant Consoles To increase the effectiveness of attendants handling calls, DEFINITY ProLogix Solutions offers the following tools: • DEFINITY 302C Attendant Console (requires connectivity to a ...

2 Attendant Consoles DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-25 DEFINITY PC Console The DEFINITY PC Console is a software application that enables your call attendants to handle incoming calls efficiently by personal computer. Using the familiar Microsoft® Wind...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-1 3 Adjuncts DEFINITY ProLogix Solutions provides the following equipment to supplement services and features of your system and telephones: • power systems • on hold and delayed announcement systems • headsets • audio an...

3 Power Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-2 Power Systems Lucent Technologies offers the following solutions to help provide protection from power disturbances and disasters and to provide power for equipment: • Uninterruptible Power Systems (UPS)...

3 On Hold and Delayed Announcement Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-3 On Hold and Delayed Announcement Systems Lucent Technologies offers the following external announcement systems for DEFINITY ProLogix Solutions: • Magic On Hold® Express System...

3 Headsets DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-4 • Professional Announcement Recordings Professional announcement recordings (PARs) enhance Auto Attendant, Automatic Call Distribution (ACD), and Integrated Voice Response (IVR) applications. Professional ann...

3 Audio and Visual Paging DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-5 Audio and Visual Paging Lucent Technologies provides overhead voice paging equipment that enables telephone users to make announcements by simply speaking into the handset of their telephone. D...

3 External Speakerphones DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-6 External Speakerphones External speakerphones are available for providing total telephone operation without the use of the handset. Turning on the speakerphone is equivalent to lifting the telep...

3 Call Accounting Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-9 Call Accounting Systems Lucent Technologies provides the following products to help you reduce telephone expenses, optimize resources, assign costs, identify abuse, and clearly understand your ...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-1 4 Messaging/Voice Response Solutions With less than 30 percent of person-to-person business calls reaching the intended party on the first attempt, day-to-day business can be frustrating. Integration with Lucent Technol...

4 Messaging Integration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-3 Messaging Integration INTUITY AUDIX DEFINITY ProLogix Solutions supports the following integration methods for use with the Lucent INTUITY systems: • LAN Link • Mode Code (in band) communications...

4 Centralized Messaging vs. Networked Messaging DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-8 DEFINITY AUDIX The DEFINITY ProLogix Solutions system also supports the DEFINITY AUDIX Release 4.0 system, which is integrated with the DEFINITY ProLogix Solutions system ...

4 INTUITY AUDIX Messaging Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-9 INTUITY AUDIX Messaging Solutions Lucent Technologies INTUITY Messaging Solutions is a powerful messaging system that enables you to record, distribute, and receive messages in variou...

4 INTUITY Message Manager DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-13 • On-Line Help provides you with instant access to voiced instructions at any time when you are using the system. • Internet Messaging enables you to send or receive messages to anyone via the...

4 DEFINITY AUDIX Voice Messaging System DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-15 DEFINITY AUDIX Voice Messaging System The DEFINITY AUDIX system is a powerful voice mail system that enables you to create, store, send, and receive spoken messages electronicall...

4 DEFINITY AUDIX Voice Messaging System DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-17 The entire system is contained on circuit cards, occupying two consecutive slots in a compact modular cabinet (unless the system is in slot 6, where it will only take up one slot...

4 INTUITY CONVERSANT DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-20 INTUITY CONVERSANT The INTUITY CONVERSANT Voice Information System is an interactive voice-response system that automates telephone-call transactions from simple tasks like routing calls to the rig...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-1 5 Call Center Solutions DEFINITY ProLogix Solutions Call Center applications are designed to connect each caller efficiently to the representative best suited to serve that caller. DEFINITY ProLogix Solutions begins the...

5 CentreVu Explorer II DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-6 CentreVu Explorer II Transform valuable call center information into timely and useful knowledge. It’s possible with Lucent Technologies CentreVu™ Explorer II - a powerful management tool to help ...

5 Basic Call Management System DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-13 Basic Call Management System The Basic Call Management System, an integrated, internal capability, is a cost-effective solution for small start-up Call Centers or for existing companies w...

5 Basic Call Management System Vu DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-15 Basic Call Management System Vu BCMS Vu Release 2 is a 32-bit software application that runs on Windows 95 and Windows NT 4.0 or later and works with the Basic Call Management (BCMS) s...

5 Call Center Basic DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-17 Call Center Basic The Call Center Basic package enhances your Call Center by providing the following features: • Automatic Call Distribution (ACD) • Auto Available Split • MIA Across Splits/Skills O...

5 Call Center Deluxe DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-18 Call Center Deluxe The Call Center Deluxe package enhances your Call Center by including sophisticated Call Center capabilities such as advanced routing and vectoring and expected wait-time announc...

5 Call Center Elite DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-19 • ANI/II Digits Routing • ASA Routing • Best Service Routing Single Site • EWT Routing • Vector Directory Number Calls Routing • Wildcard Matching Call Center Elite The Call Center Elite package enh...

5 CentreVu Advocate DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-22 CentreVu Advocate You can leverage your call center as a strategic business asset with Lucent Technologies’ innovative CentreVu® Advocate software solution. CentreVu Advocate eliminates the chaos an...

5 CentreVu Compact Call Center Drop-In Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-25 CentreVu Compact Call Center Drop-In Solutions The CentreVu Compact Call Center Drop-In Solutions are an easy and cost-effective way for businesses to implement small ca...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-1 6 Wireless Solutions Most businesses today struggle to improve customer service and increase profits while they control costs and staff size. That means employees have to be more productive, more responsive, and often m...

6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-4 Long Range Mobility Solutions Lucent Technologies offers two robust systems that will keep you in touch with customers, coworkers, and suppliers wherever you go in your office complex—des...

6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-6 The DEFINITY Wireless Business System R2 - PWT (for the U.S. and Canada) and the DEFINITY Wireless Business System - DECT Adjunct Solutions (for international) are similar in many respect...

6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-7 The DEFINITY Wireless Business System R2 - PWT is fully integrated with DEFINITY ProLogix Solutions and offers users full access to DEFINITY ProLogix Solutions features. The system has th...

6 Starter Application Package DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-9 Starter Application Package The Wireless Starter Package enhances mobility within your business locations by enabling employees to receive important calls when they are away from their desk...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-1 7 Computer Telephony Integration Solutions Computer Telephony Integration (CTI) is the linking of telephone communication systems to personal computers, which can increase productivity and customer satisfaction through ...

7 Server-Based Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-2 Server-Based Solutions DEFINITY ProLogix Solutions supports third-party CTI applications via ASAI and TCP/IP links. These CTI links are supported on DEFINITY ProLogix Solutions using the MAP-D (...

7 Server-Based Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-3 Third-Party Applications All of the third-party CTI applications currently supported by DEFINITY ECS are also supported by DEFINITY ProLogix Solutions. The following is a list of some CTI applic...

7 PassageWay Direct Connection Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-6 PassageWay Direct Connection Solutions PassageWay Direct Connection products bring the telephone and personal computer together into an integrated voice and data workstation that...

7 PassageWay Direct Connection Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-7 PassageWay Telephony Manager R2.0 PassageWay Telephony Manager is a set of computer telephony integration (CTI) applications that enable you to control telephone calls (both inco...

7 PassageWay Direct Connection Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-9 • Auto-Task Manager Auto-Task Manager is an application that enables you to specify criteria (for example, incoming call or outgoing call, calling party number, calling party nam...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-1 8 Telecommuting/Virtual Office Solutions Lucent Technologies’ research, supported by industry studies, shows that telecommuters are generally 15 to 30 percent more productive when they work at home. They convert travel ...

8 DEFINITY ProLogix Features for Telecommuting DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-2 Remote Call Coverage/Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net Remote Call Coverage and Call Forwarding Off-Net allow calls to be redirected to a remote ...

8 Pipeline 15 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-3 Station Security Codes Station Security Codes protect access to telephone stations. Now these codes can be changed by the telephone users. This feature enables you to easily ensure protection of your conso...

8 DEFINITY Extender DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-4 Installing and configuring the PipeLine 15 is easy. The Pipeline 15 connects to an IBM-compatible PC, Macintosh®, or UNIX® workstation via an RS-232 serial cable and has a powerful graphical user int...

8 AUDIX Features for Telecommuting DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-5 AUDIX Features for Telecommuting The following INTUITY AUDIX and DEFINITY AUDIX features are useful for telecommuting: • Multiple Personal Greetings allow subscribers to prepare a pool...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-1 9 System Administration Solutions Managing a powerful communications system like DEFINITY ProLogix Solutions was once a formidable task, requiring specially trained administrators who could operate complex programming t...

9 System Management Terminal and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-2 System Management Terminaland Applications DEFINITY ProLogix Management Terminal and Enterprise Management Applications are two fundamental options for managing different sy...

9 System Management Terminal and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-3 DEFINITY Site Administration Release 1.0 DEFINITY Site Administration is a new, general-purpose DEFINITY System Management tool that makes basic administration of the DEFINI...

9 Terminal Administration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-8 Terminal Administration DEFINITY ProLogix Solutions includes features that ease, simplify, and accelerate the administration process from a terminal. Portless Administration/Administration With...

9 Scheduling DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-11 Scheduling DEFINITY ProLogix Solutions’ functional scheduling enables you to specify the time at which a command will be executed or to specify that it should be executed on a periodic basis. Only commands...

9 Basic Reporting DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-12 Basic Reporting DEFINITY ProLogix Solutions has built-in capabilities for generating reports. These reports are available without special hardware or software. System Measurements reports supply infor...

9 Performance Measurements DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-13 DEFINITY ProLogix Solutions also includes the following reports: • The Class-of-Restriction report lists the extensions that have a particular Class of Restriction value or that fall within a...

9 Call Charge Information DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-15 Call Charge Information DEFINITY ProLogix Solutions provides two ways to know the approximate charge for outgoing calls: • Advice of Charge — For ISDN trunks Advice of Charge collects charge i...

9 Call Detail Recording DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-16 Call Detail Recording Also included in the timely and efficient management of your communications system is the management and control of call costs. The Call Detail Recording capability enables...

9 Call Detail Recording DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-18 Call Detail Recording Devices The following output devices are supported by DEFINITY ProLogix Solutions: • local storage devices such as the Call Detail Recording Unit and any customer-provided ...

9 Security DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-20 Security Besides the toll-fraud detection options available with the DEFINITY Call Accounting Systems (described in the previous section), DEFINITY ProLogix Solutions includes many other security features, s...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-1 10 Trunking and Networking Solutions DEFINITY ProLogix Solutions provides not only powerful voice and data capabilities, but connections to a variety of voice and data networks as well. Lucent Technologies has long bee...

10 Distributed Communication System DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-2 With Uniform Dial Plan, a unique 4- or 5-digit number is assigned to each station on the network. This unique number (location code plus extension) can be used at any location in the...

10 QSIG Global Networking DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-7 QSIG Global Networking DEFINITY ProLogix Solutions is a pioneer in providing compatibility with the QSIG global networking protocol. This means you can connect DEFINITY ProLogix Solutions with...

10 World Class Routing DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-8 World Class Routing DEFINITY ProLogix Solutions has been designed to be a world-class system that meets the needs of both domestic and global customers. One capability essential in meeting those ...

10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-10 Network Management Features DEFINITY ProLogix Solutions has a variety of features that enable you to manage your network resources effectively. Here are just a few examples of the DEFINI...

10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-11 Automatic Route Selection Automatic Route Selection routes public network calls on the most desirable (usually the most economical) trunking facilities available on your DEFINITY ProLogi...

10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-12 Generalized Route Selection Generalized Route Selection gives you the capability to select not only the optimal call routing based on the dialed number, but also select the appropriate f...

10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-13 Facility Restriction Level Facility Restriction Levels are used to limit user calling privileges for incoming and outgoing calls. The Facility Restriction Level determines if a call atte...

10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-14 Authorization Codes Authorization codes are used on particular calls to raise a telephone’s Facility Restriction Level temporarily. This feature is useful for those who make calls from t...

10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-15 Network Interfaces and Equipment DEFINITY ProLogix Solutions supports a variety of interfaces to voice and data networks. Trunks supply links between DEFINITY ProLogix Solutions, th...

10 Centralized Attendant Service DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-22 Centralized Attendant Service DEFINITY ProLogix Solutions owners who have more than one switch location can benefit greatly by using the Centralized Attendant Service feature. Centrali...

10 Electronic Tandem Network DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-24 Electronic Tandem Network If your company requires a medium-to-large network spanning a large geographic area, nationwide or even worldwide, Electronic Tandem Network is the answer. An Ele...

10 Multimedia Communications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 10-25 Multimedia Communications DEFINITY ProLogix Solutions multimedia communications combine regular telephone features with personal computers to enhance your conference calls and data sharing...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-1 A Features This appendix provides a list of the features of the DEFINITY ProLogix Solutions arranged in the following categories: • Automatic Routing Features • Basic Features • Call Center Features • Hospitality Featur...

A Automatic Routing Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-2 Automatic Routing Features The DEFINITY ProLogix Solutions provides a variety of automatic-routing features for public and private networks. Automatic Alternate Routing (AAR) and Automatic R...

A Basic Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-3 Basic Features The following features are supported with DEFINITY ProLogix Solutions: • Abbreviated Dialing • Administered Connections • Administrable Language Displays • Administration Without Hardware...

A Call Center Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-12 Call Center Features DEFINITY ProLogix Solutions offers the following features designed to help you set up and maintain a modern Call Center: • Abandoned Call Search • Add/Remove Skills • Agent C...

A Hospitality Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-14 Hospitality Features The following features are designed for use in the hospitality industry. Other features listed elsewhere may be of use in this industry, however. The Attendant Crisis Alert f...

A Private Networking Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-15 Private Networking Features The great expandability of DEFINITY ProLogix Solutions makes it a logical choice for setting up private networks. Consequently, the system includes many private...

A Trunk Group Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 A-18 Trunk Group Features DEFINITY ProLogix Solutions offers an array of features for managing trunk groups efficiently: • ATM-CES Trunks • ATM Trunks • Brazil — R2 MFC Backwards Signal • Call-by-Call...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-1 B Documentation Library This appendix contains a list, by main menu category, of all the user documents available on the DEFINITY ProLogix Solutions Document Library CD. These documents are also listed in the CD insert ...

B DEFINITY Adjuncts DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-5 DEFINITY Adjuncts Call Accounting System for Windows User’s Guide, 555-006-517, 107848756, Issue 2 DEFINITY Extender Remote Module System User’s Guide, 555-230-796, Issue 2 DEFINITY Extender Switch M...

B Guide Builder DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-6 Multiple Personal Greetings Quick Reference, 585-300-705, 107419251, Issue 5 Planning, 585-300-602, 108356130, Issue 1 ProLogix R2 Getting Started, 555-235-105, 108432030, Issue 1 ProLogix R2 Overview, 5...

B INTUITY Messaging Solutions Release 5 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-7 INTUITY Messaging Solutions Release 5 AMIS Analog Network, 585-300-512, 108413543, Issue 7 AUDIX Administration and Data Acquisition Package, 585-302-502, 108359167, Issue 14 INTU...

B Telephones DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 B-8 PassageWay Telephony Manager R2 for DEFINITY ECS Getting Started, 560-201-109, 108239393, Issue 2 PC Console R2 Quick Reference, 555-230-740, 108095118, Issue 1 PC Console R2 User’s Manual, 555-230-806, 108...

DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-1 Index Numerals 6200 Series telephones 2-19 6400 Series telephones 2-3 7300/ATL Series telephones 2-15 7400 Series telephones 2-8 800-service trunks 10-16 8100 Series telephones 2-20 8400 Series telephones 2-9 8500 Seri...