Lucent Technologies 3000 - Manuals

Contents iv Issue 1 October 1998 6. Troubleshooting How to Identify Problems........................................................................ 6-3 Baseline Checklist ................................................................................... 6-3 General Troubleshooting Tips ..............

Important Safety Instructions Issue 1 October 1998 v The exclamation point in an equilateral triangleis intended to alert the user to the presence ofimportant operating and maintenance(servicing) instructions in the literatureaccompanying the product. IMPORTANT SAFETY INSTRUCTIONS To reduce the risk...

Important Safety Instructions vi Issue 1 October 1998 • Use only Lucent Technologies-manufactured DEFINITY  Enterprise Communications Server (ECS) circuit packs, carrier assemblies, andpower units in the DEFINITY  ECS control unit. • Use only Lucent Technologies-recommended/approved DEFINITY  ECS...

Customer Support Information Issue 1 October 1998 vii SupportTelephoneNumber In the USA onlyLucent Technologies provides a toll-free customerHelpline (1 800 242-2121) 24 hours a day. If you needassistance when installing, programming, or using yoursystem, call the Helpline, or your Lucent Technologi...

Customer Support Information viii Issue 1 October 1998 Security ofYourSystem:PreventingToll Fraud As a customer of a new telephone system, you should beaware that there is an increasing problem of telephonetoll fraud. Telephone toll fraud can occur in manyforms, despite the numerous efforts of telep...

Customer Support Information Issue 1 October 1998 ix Security ofYourSystem:Preventing Toll Fraudcontinued To minimize the risk of unauthorized access to yourLucent DEFINITY  Extender Model 3000 and Model 3100: When possible, restrict the off-network capability of off-premises callers, using calling...

Customer Support Information x Issue 1 October 1998 FCCRegulations Lucent DEFINITY  Extender Models 3000 and 3100 comply with Part 68 of the FCC rules. On the bottom ofthe Rack is a label that contains the ringer equivalencenumber (REN) for this equipment. If requested, thisinformation must be prov...

Customer Support Information Issue 1 October 1998 xi FCCRegulationscontinued For repair and warranty information, please contact:Lucent Technologies Inc. at 1-800-242-2121. If the trouble is causing harm to the telephone network,the telephone company may request you remove theequipment from the netw...

Customer Support Information xii Issue 1 October 1998 EquipmentAttachmentLimitations The Industry Canada label identifies certified equipment.This certification means that the equipment meets certaintelecommunications network protective, operational andsafety requirements. Industry Canada REN: 0.38 ...

Customer Support Information Issue 1 October 1998 xiii LimitedWarranty Lucent Technologies Inc. warrants this equipment to befree of defects in materials and workmanship for a periodof one year from date of shipment. All defects within thistime will be repaired without charge upon return of theunit ...

Customer Support Information xiv Issue 1 October 1998 SoftwareEnd UserLicenseAgreement BY LOADING OR USING THE SOFTWARE, YOUARE CONSENTING TO BE BOUND BY THISAGREEMENT. DISCLAIMER OF WARRANTY. SOFTWARE IS PROVIDED ON AN "AS IS" BASIS,WITHOUT WARRANTY OR REPRESENTATIONOF ANY KIND, EXPRESS OR ...

Customer Support Information Issue 1 October 1998 xv SoftwareEnd UserLicenseAgreementcontinued LIMITATION OF LIABILITY. RECOGNIZING THAT YOUR RIGHT TO USE THESOFTWARE IS PROVIDED FREE OF CHARGE,YOU AGREE THAT IT IS FAIR, REASONABLE,AND NOT UNCONSCIONABLE TO RELEASELUCENT TECHNOLOGIES AND OTHERS FROM...

About This Manual xvi Issue 1 October 1998 Intended Audience This manual is intended to help with the installation, configuration, andmaintenance of the Lucent DEFINITY  Extender Model 3000 and Model 3100. It is intended for use by anyone needing such information, includingsystem administrators, su...

About This Manual Issue 1 October 1998 xvii Conventions used in this Manual Certain type fonts and styles are used as visual cues to help you rapidlyunderstand the information presented: Example Purpose NOTE: Do not recycle oldpasswords. Italics indicate a note to addadditional reference information...

About This Manual xviii Issue 1 October 1998 How to Use This Manual The manual is divided into eight chapters as follows. ChapterNumber Title Description 1 Product Overview Provides a product overview,Rack description andinformation on Analog SwitchCards. 2 Specifications Lists all appropriate elect...

About This Manual Issue 1 October 1998 xix How to use this Manual continued ChapterNumber Title Description 4 Installing SwitchCards Explains the steps necessary toquickly install new Analog SwitchCards in the Rack. 5 Configuration Provides information for configuringthe Rack and all Switch Cards to...

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Issue 1 October 1998 1-1 Product Overview Chapter Contents Subject Page Product overview 1-2 Rack description 1-5 Card description 1-6 Switch ManagementInterface description 1-7

Product Overview 1-2 Issue 1 October 1998 Product Overview Introduction This chapter provides a product overview that includes: q Product summary q Product descriptions ProductSummary The DEFINITY  Extender Model 3000 is a high-density switch-side device that connects to the DEFINITY ECS’digital li...

Product Overview 1-4 Issue 1 October 1998 What a typical installation looks like Typicalinstallation The Rack is co-located with the DEFINITY ECS. Aremote module is required to connect to the terminal atthe off-premise location(s). Figure 1.1 below,illustrates a typical installation. Figure 1.1 Typi...

Product Overview Issue 1 October 1998 1-5 DEFINITY  Extender Model 3000 Rack Description Description Phone line Backplane DataConnection Configuration DEFINITY Extender Model 3000 is a central site deviceinstalled at the DEFINITY ECS location. It is mounted to achassis in the equipment room and pow...

Product Overview 1-6 Issue 1 October 1998 DEFINITY  Extender Model 3100 Card Description Description The Analog Switch Card is a PCB (Printed CircuitBoard) with circuitry that provides functionality similarto the Model 1100 Switch Module. Functions include: • Access to all features of the system. •...

Product Overview Issue 1 October 1998 1-7 The Switch Management Interface Introduction The DEFINITY Extender Switch Management Interfaceis a Windows-based software package that provides auser-friendly interface for the DEFINITY Extendersystem administrator. The Switch Management Interface, when conn...

Issue 1 October 1998 2-1 Specifications Chapter Contents Subject Page Introduction 2-2 Rack Specifications 2-3 Card Specifications 2-4

Specifications Issue 1 October 1998 2-3 DEFINITY  Extender Model 3000 Rack Specifications Item Specification Reference Information Approvals NRTL/C, FCC, Parts 15and 68, Class A, IndustryCanada Size 12 card frame 19”W x 5.25”H x 10”D(484mm x 133mm x255mm) Capacity 12 Switch Cards Number of users 12...

Specifications 2-4 Issue 1 October 1998 DEFINITY  Extender Model 3100 Card Specifications Specification Description Approvals NRTL/C, FCC, Parts 15 and 68, Class A,Industry Canada CommunicationModem Connect Rates 14.4, 16.8, 19.2, 21.6, 24.0, 26.4, 28.8,31.2, 33.6Kbps Voice Compression G.723.1 (6.3...

Issue 1 October 1998 3-1 Rack Installation Chapter Contents Subject Page Introduction 3-2 Lucent SuppliedEquipment 3-2 Customer SuppliedEquipment 3-3 How to Prepare Site 3-4 Rack Backplane 3-6 How to secure the Rack 3-8 How to wire the Rack 3-9 How to connect the SwitchCard to the Data Network 3-14 ...

Rack Installation 3-2 Issue 1 October 1998 Rack Installation Introduction This chapter provides the following information: q Pre-installation requirements q How to install the Rack hardware q How to wire the Rack backplane for connections to thePSTN and DEFINITY ECS. q Complete power-up sequence Luc...

Rack Installation Issue 1 October 1998 3-3 Customer Supplied Equipment NOTE: DEFINITY ECS telephones are not supplied with either the SwitchCards or the remote modules. These items must be ordered separately.Contact your Lucent Technologies representative for information. You must supply the followi...

Rack Installation 3-4 Issue 1 October 1998 How to prepare the site for installation LocationChecklist ReferenceDocument InstallationRequirements DEFINITY ECSChecklist q The maximum length of cable between the Rackand the DEFINITY ECS is 500 ft (150 meters). q The Rack’s power supply and cabling shou...

Rack Installation 3-6 Issue 1 October 1998 Rack Backplane connectors Introduction Figure 3.1, shown below, illustrates the Rack backplane. Allconnectors, both RS-232 and 50-pin, are labeled. Detail “A”details the COM ports for all Switch Cards. Refer to Table3-1, on the next page for connector descr...

Rack Installation 3-8 Issue 1 October 1998 How to secure the Rack to a chassis Introduction The following procedure explains the steps necessary tosecure the Rack to an existing chassis. Procedure 1. Position the Model 3000 Rack so the mounting “ears”of the Rack frame are aligned with the mounting h...

Rack Installation Issue 1 October 1998 3-9 How to wire the Rack to the PSTN and DEFINITY ECS Introduction The following procedure provides wiring information toconnect the mounted Rack via the backplane connectorsto the PSTN and to the digital ports on the DEFINITYECS. (see Tables 3-2, 3-3, 3-4 and ...

Rack Installation 3-14 Issue 1 October 1998 How to connect the Cards to the Data Network Introduction Each Switch Card installed in the Rack can be connected tothe corporate LAN via a Remote Access Server or TerminalServer. A standard RS-232 DB9 male connector plugs into theappropriate COMA port (CO...

Rack Installation Issue 1 October 1998 3-17 Before you Power Up the Rack Introduction This procedure will detail the necessary steps to performBEFORE bringing the loaded Rack online. RackChecklist SafetyChecklist Power Up q The Rack is secured properly. q The power cord is connected. q Rack position...

Issue 1 October 1998 4-1 Installing Switch Cards Chapter Contents Subject Page Introduction 4-2 DIP Switch Settings 4-3 How to Install the SwitchCards in the Rack 4-3

Installing Switch Cards Issue 1 October 1998 4-3 DIPSwitchSettings Each Switch Card is equipped with a four position DIP switch,all of which should remain in the OFF position. Note: If they are NOT all OFF, your Switch Card will notfunction properly. How to Install Switch Cards in the Rack Procedure...

Configuration 5-2 Issue 1 October 1998 Configuration Introduction This chapter provides information for configuring SwitchCards to communicate with the appropriate remotemodules. The Switch Management Interface or a PCrunning a terminal emulation program can be used toconfigure cards. SystemAdminist...

Configuration Issue 1 October 1998 5-3 Configuration Steps To configure the Rack and Switch Cards using the Switch ManagementInterface: 1. Install the Switch Management Interface on the PC. (see page 5-6 formore information) Connect the PC to the ADMIN Port (P110) of theRack. 2. Run the Switch Manag...

Configuration 5-4 Issue 1 October 1998 Configuration Steps continued 8. Assign User Groups to Switch Cards. Select the Hardware tab on theleft and then the Passwords tab in the center of the screen. Assign UserGroups to cards. (see page 5-24 for more information) 9. Upload the User Groups to Switch ...

Configuration Issue 1 October 1998 5-5 How to connect to the ADMIN Port Introduction Required cable IMPORTANT;RS-232 cablelength shouldnot exceed50 ft. Using theSwitchManagementInterface The ADMIN port provides a direct connection to allfeatures and functions of the Switch ManagementInterface and th...

Configuration 5-6 Issue 1 October 1998 How to install the Switch Management Interface Note: The Switch Management Interface software must be installed beforethe ADMIN port can be used to configure Switch Cards. The Switch Management Interface is compatible with Windows 95 andWindows NT 4.0. The soft...

Configuration 5-8 Issue 1 October 1998 How to install the Switch Management Interfacecontinued 6. Click Next at each screen. 7. The setup program will ask for disk 2 of 2. Insert disk two into thefloppy drive, click OK. 8. Setup will complete the installation. Click Finish. Note: The program will as...

Configuration Issue 1 October 1998 5-9 How to Start the Switch Management Interface Procedure 1. Once the Switch Management Interface has been properly installed, andthe PC restarted, click Start/Programs. 2. Locate the Lucent Technologies program group folder and selectSwitch Management Interface. ...

Configuration 5-10 Issue 1 October 1998 Password File Options Select from three options: q Create new Password Database.This selection will create a new password file. Select this option if this isthe first time you have opened the Switch Management Interface. q Open a Password Database.This selecti...

Configuration Issue 1 October 1998 5-11 How to Open a User Password File Introduction The Switch Management Interface stores user, user group,and password information for the Rack in a user passwordfile. Example: test1.pwd Note: For the initial setup of the Rack a “New” passwordfile must be created ...

Configuration 5-12 Issue 1 October 1998 How to Create a User Password File Procedure To connect to the Rack and configure Switch Cards: 1. Select Create a new Password Database from theOptions menu, (see Figure 5.5) and type in a name forthe new password file. (see Figure 5.6 below) 2. Click Open. Y...

Configuration Issue 1 October 1998 5-13 Initial Card Detection Introduction DisplayingInformation Once a password file has been created or opened, thesoftware automatically connects to the Rack and detects theSwitch Cards that are installed. Note: If the Switch Cards are not being detected, check yo...

Configuration 5-14 Issue 1 October 1998 Initial Card Detection continued If this is the first card you have accessed since opening the SwitchManagement Interface, the following screen will appear. Figure 5.8. Administrator password screen IMPORTANT: You must enter the administrator password to proce...

Configuration Issue 1 October 1998 5-15 How to Change the Administrator Password How theadministratorpasswordworks AdministratorPasswordGuidelines The administrator password not only provides access toall Switch Cards from the Switch Management Interface,it also provides an Access Code to allow a re...

Configuration 5-16 Issue 1 October 1998 How to Change the Administrator Password continued Procedure Note: The administrator password can also be changed by selecting theTools menu and choosing Change Password. 1. Whenever you are prompted to enter the administrator, you can clickChange. The followi...

Configuration Issue 1 October 1998 5-17 User Access Code Overview Introduction The Switch Management Interface allows the systemadministrator to manage password information and userconfigurations for the entire Rack, using a single ADMINport. Reference q Each user entry in the password database cont...

Configuration 5-18 Issue 1 October 1998 User Access Code Overview continued Password Remote UserAccess Code Example(see Figure 5.11below) Sequence of digits assigned by the administrator orrandomly generated by the Switch ManagementInterface, assigned to a specific user which must beentered at the r...

Configuration Issue 1 October 1998 5-19 How to Add/Remove Users UserPasswordguidelines q Up to 100 passwords can be programmed into eachSwitch Card. q Passwords are retained in non-volatile memory insidethe Switch Cards q All user access codes must contain 8 to 10 digits,including user ID and remote...

Configuration 5-20 Issue 1 October 1998 How to Create/Delete User Groups Introduction A user group is a logical list of users stored in a passwordfile (.pwd). The administrator can add, remove and modifythe user groups. In addition, the administrator can add,remove, or modify users within a user gro...

Configuration Issue 1 October 1998 5-21 How to Create/Delete User Groups continued 2. To create a user group, click the ‘+ Add Group’ tab just above the usergroup listing. Assign a name for the user group and click OK. Figure 5.13. Assign a user group name or 3. To delete a user group, select the us...

Configuration 5-22 Issue 1 October 1998 How to Add/Remove Users from User Groups Procedure 1. Click the User Group tab. The screen displays the database of usergroups on the left side, and the right side will list all the available users. 2. Click the User Group to be modified. 3. Add or remove user...

Configuration 5-24 Issue 1 October 1998 How to Assign User Groups to Cards Introduction In order for a Switch Card to use passwords from aparticular user group, that user group must be assigned anduploaded to that Switch Card. Procedure 1. Click Hardware tab and select the desired card. 2. If not al...

Configuration Issue 1 October 1998 5-25 How to Assign User Groups to Cards continued Figure 5.15. User Group information screen

Configuration 5-26 Issue 1 October 1998 How to Upload Passwords to Cards Introduction Once the administrator has assigned a user group to each ofthe cards, they can be easily uploaded to cards in the Rack. Procedure 1. Click the Password icon on top of screen to start the password wizard. 2. If not ...

Configuration Issue 1 October 1998 5-27 How to Upload Passwords to Cards continued 4. The list box will show all the cards in the Rack. Cards can be chosenselectively for individual update. Click Next. Note: If the Switch cards do not appear, click the Detect button. Figure 5.17. Card selection 5. T...

Configuration 5-28 Issue 1 October 1998 How to set the Switch Card Data Port Introduction If you are using the COM ports of the Switch Cards forsimultaneous data access, the administrator can adjust thedata port settings on any Switch Card. You must match thedata port settings of the Switch Card to ...

Configuration Issue 1 October 1998 5-29 How to set the Switch Card Data Port continued 4. Click Apply. Figure 5.18. Data port settings

Configuration Issue 1 October 1998 5-31 How to Access the Rack through Terminal Emulation Introduction The Enhanced Terminal Interface (ETI) provides a user-friendly interface to configure individual Switch Cards inthe Rack. The ETI is accessed through the COM A port(lower connectors) on the Switch ...

Configuration 5-32 Issue 1 October 1998 Setting Passwords q Before a remote module user can communicate with the Switch Card, theadministrator must program a password for the remote user. At default,all passwords are disabled, and only the administrator password of00000000 is enabled. q Up to 100 pa...

Configuration Issue 1 October 1998 5-33 Display a Password Procedure 1. Select Display Password from the Password Menu, and press ENTER.The system prompts for the user’s two-digit User ID. 2. Type the user’s two-digit User ID, and press ENTER. The User ID andthe password assigned is displayed. Chang...

Configuration 5-34 Issue 1 October 1998 How to disable passwords Procedure 1. Select Change Password from the Password Menu, and press ENTER.The system prompts for the new password. 2. Enter the User ID of the user password to be disabled, restricting theuser’s access to the system. The user ID is t...

Configuration Issue 1 October 1998 5-35 Setting Parity 1. Highlight the desired Parity. The choices are: None, Even, Odd 2. Press ENTER 3. The Data Bits Menu appears. Setting Data Bit 1. Highlight the desired Data Bit. Options are 8 or 7 data bits. 2. Press ENTER 3. The Stop Bits Menu appears. Setti...

Issue 1 October 1998 6-1 Troubleshooting Chapter Contents Subject Page Introduction 6-2 How to Identify Problems 6-3 Baseline Checklist 6-3 General Troubleshooting Tips 6-4 LED Light Sequences 6-5 Status Menu Information 6-9 PBX Flag/Make Busy options 6-13 Statistics Menu Information 6-15 Error Code...

Troubleshooting Issue 1 October 1998 6-3 How to Identify Problems When trying to identify problems with the Rack or cards, it is important tofollow a structured method of troubleshooting to resolve the problem as soonas possible. Baseline Checklist Introduction The baseline checklist checks basic pr...

Troubleshooting 6-4 Issue 1 October 1998 General Troubleshooting Tips Step Use the….. For more information, Go to…… in this Chapter 1 Switch Card LEDsequence pages 6-5 to 6-8 2 Switch ManagementInterface Status menuinformation page 6-9 3 Switch ManagementInterface “PBX flag”option page 6-13 4 Switch...

Troubleshooting Issue 1 October 1998 6-5 LED Light Sequences When a Switch Card is inserted into the Rack, the card displays a sequence ofLED lights. The proper startup sequence includes a set of fast red blinks,followed by 3 green blinks, 4 yellow blinks, followed by 3 sets of 8 yellowblinks. Once ...

Troubleshooting 6-6 Issue 1 October 1998 Blink 2 Green Yellow Red Meaning Lucent digital portdetected. DSP errorwith theSwitch Card.Potentialhardwarefault. Switch Card is notconnected to a validLucent digital port. Action None Try removingthe card andre-installingit. Try adifferent slot. Contact Tec...

Troubleshooting Issue 1 October 1998 6-7 Blink 3 Green Yellow Red Meaning Card is operational,and modem haspreviouslyconnected. Card isoperational,but modemhas neverconnected. Modem error withSwitch Card.Potential hardwarefault. Action None Try toconnect tothe SwitchCard withremotemodule. Try removi...

Troubleshooting 6-8 Issue 1 October 1998 Blink 4 Green Yellow Red Meaning Card has detected aring and receivedan incoming call.Has not necessarilyactually connected. Card isoperational,but has neverdetected aring orreceived anincomingcall. Switch Card hasreceived two or moreabnormaldisconnects. With...

Troubleshooting Issue 1 October 1998 6-9 Status Menu Information Overview StatusInformation Flags(see page 6-13) The Switch Management Interface has a built introubleshooting status menu that displays criticalinformation for each Switch Card in the Rack. The status information available includes: q ...

Troubleshooting 6-10 Issue 1 October 1998 Status Menu Information continued Procedure 1. Click Hardware. All cards installed in the Rack will be displayed alongwith slot position, card model, and the User Group assigned to the card. 2. Select any one card and click Status and the following informati...

Troubleshooting 6-12 Issue 1 October 1998 Status Menu Information continued Item Description Action Required Ringdetected This is set if a ringhas occurred. True: none False: q Try to connect to the Switch Cardusing the remote module. q Check wiring on the 50-pinconnector q Swap bad card with knownw...

Troubleshooting Issue 1 October 1998 6-13 PBX Flag/Make Busy options Item Description Action Required PBX Flag If set, (see next page forprocedure) the SwitchCard is flagged by theremote module to bechecked out by theadministrator. q Check with remote userfor specific problems. q Click Make Card Bus...

Troubleshooting 6-14 Issue 1 October 1998 Status Menu Information continued There are four additional buttons available to the administrator. Button Function Update Updates information in the status window. Reset; Reset nowDelayed reset Reset now: Immediately resets the selected card andclears the P...

Troubleshooting Issue 1 October 1998 6-15 Statistics Menu Information Introduction The Switch Management Interface allows the administratorto obtain detail status information on a specific SwitchCard in the Rack. If there are any problems with the card orthe connection, the status menu will display ...

Troubleshooting 6-16 Issue 1 October 1998 Error Codes A Could occur regularly. A common error that should not directlyimpair module operation. Example: Out of sequence user datapackets. B Should not occur often. Example: Something has beenunplugged, or if it goes online without the DEFINITY  ECS co...

Troubleshooting Issue 1 October 1998 6-17 Error Codes continued Error Codes ErrorCode Description Cause 111A Number of rejected received User Data packets because they were out ofsequence. 112B Number of times maximum number ofUser Data packet re-transmissions wereexceeded. 113B Number of times User...

Troubleshooting Issue 1 October 1998 6-19 How to Troubleshoot Audio Problems Symptom: Gaps in conversation or audio sounds choppy Action: This problem is most likely caused by bit errors between the remoteand switch modems. Procedure: 1. From the Switch Management Interface choose the Hardware tab o...

Troubleshooting 6-20 Issue 1 October 1998 How to Troubleshoot Audio Problems continued Symptom: Muffled audio, low volume or echo present on some callsAudio quality problems of this nature can be related to a number of things. Action: q Digital Phone supported – Ensure that the corresponding remotem...

Troubleshooting 6-22 Issue 1 October 1998 How to Troubleshoot Connection Problems Symptom: Remote Module cannot connect to Switch Card Action: In the event that the remote module cannot establish a connection tothe Switch Card, it is very important to note the error message displayed onthe remote ph...

Troubleshooting Issue 1 October 1998 6-23 How to Troubleshoot Connection Problems continued Symptom: Remote Module cannot connect to Switch Card Action: In the event that the remote module cannot establish a connection tothe Switch Card, it is very important to note the error message on the remoteph...

Troubleshooting 6-24 Issue 1 October 1998 How to Troubleshoot Connection Problems continued Symptom: Remote Module cannot connect to Switch Card Action: In the event that the remote module cannot establish a connection tothe Switch Card, it is very important to note the error message on the remoteph...

Troubleshooting 6-26 Issue 1 October 1998 How to Troubleshoot Connection Problems continued Symptom: Remote Module unexpectedly disconnects from Switch Card Procedure1. From the Switch Management Interface, click the Hardware tab, selectthe Switch Card, and click the Status tab. Note: This will disp...

Troubleshooting Issue 1 October 1998 6-27 How to Troubleshoot Connection Problems continued Symptom: Remote Module unexpectedly disconnects from Switch Card Reason forDisconnect Possible Cause Action Lost Carrier Either the modemsdropped the line dueto errors, or theremote moduledropped the analogph...

Troubleshooting 6-28 Issue 1 October 1998 How to Troubleshoot Connection Problems continued Symptom: Remote Module unexpectedly disconnects from Switch Card Reason forDisconnect Possible Cause Action Lost V42 Analog line on theSwitch Card has beenlost or data packetshave been droppedbetween the mode...

Troubleshooting 6-30 Issue 1 October 1998 How to Troubleshoot Data Connection Problems Symptom: Cannot connect PC or terminal to data network Action: Users that want simultaneous voice and data access through theModel 3100 Switch Card, typically connect their PC or terminal to the dataserver(s) thro...

Troubleshooting Issue 1 October 1998 6-31 How to Troubleshoot Data Connection Problems continued 5. Make sure the unit is cabled properly. While connecting a PC orterminal directly to a device usually requires a Null Modem Cable,connecting to these devices through the Switch Card requires straightth...

Troubleshooting 6-32 Issue 1 October 1998 How to Troubleshoot Data Connection Problemscontinued Symptom: Not satisfied with data performance Action: Optimally, the DEFINITY Extender uses a reliable 33.6 Kbps connection fordata functionality. Data rates will vary according to the following guidelines...

Troubleshooting Issue 1 October 1998 6-33 How to reset a forgotten Administrator Password IMPORTANT NOTE: This procedure allows anyone, with physical accessto the Rack, the ability to reset the administrator password. The Rack must beinstalled where it cannot be physically accessed by unauthorized p...

Issue 1 October 1998 7-1 Software Upgrades Chapter Contents Subject Page Introduction 7-2 How to check softwarerevision of Switch Cards 7-2 How to upgrade softwareusing the SwitchManagement Interface. 7-3 How to upgrade softwareusing a PC with TerminalProgram 7-7 Upgrading the remotemodule 7-10

Software Upgrading 7-2 Issue 1 October 1998 Software Upgrades Introduction This chapter will explain how to upgrade the softwarecontained within the Flash ROM on the Switch Cards. It isimportant to run the most recent version of software. How to check the software revisions of cards Procedure 1. Cli...

Software Upgrading Issue 1 October 1998 7-3 How to Upgrade Switch Card Software Procedure 1. Click Upgrade icon and click Next. Figure 7.2. Select target image 2. Click Browse to locate the file containing the latest software revision.

Software Upgrading 7-4 Issue 1 October 1998 How to Upgrade Switch Card Software continued 3. De-select the All cards check box if only certain Switch Cards shall beupgraded and press Next. Figure 7.3. Select hardware

Software Upgrading Issue 1 October 1998 7-5 How to Upgrade Switch Card Software continued 4. Click the box next to the card(s) to be upgraded. Note: If no Switch Cards are displayed, click the Detect button. Figure 7.4. Card selection

Software Upgrading 7-6 Issue 1 October 1998 How to Upgrade Switch Card Software continued 5. Click Next to begin. The wizard displays the progress of the download. Figure 7.5. Ready to upgrade 6. The upgrade process will finish and the screen displays the upgradestatus for each Switch Card. 7. Click...

Software Upgrading Issue 1 October 1998 7-7 How to Upgrade Software Using a Terminal program Introduction Setup Procedure This upgrade process applies to both the Switch Card andremote modules and should take place when both areoffline. This procedure only covers the Switch Cardsoftware upgrade inst...

Software Upgrading 7-8 Issue 1 October 1998 How to Upgrade Software Using a Terminal Programcontinued Procedure The module displays the following messages: Last chance to stop... will force restart after upgrade. Do you want to continue? Enter Y to continue, any other key to abort. 3. Enter Y to con...

Software Upgrading Issue 1 October 1998 7-9 How to Upgrade Software Using a Terminal Programcontinued Procedure The line count continues in increments of 100 lines. Thetotal can range from 9000 to 14000 lines depending on the size of the file. The process can take 10 or more minutes.When completed, ...

Software Upgrading 7-10 Issue 1 October 1998 Upgrading the Remote Module Introduction This chapter explains how to perform a software upgrade onthe remote module from the Switch Card. Please ensure the Switch Card is upgraded first beforeupgrading the remote module. Procedure 1. Power up the remote ...

Software Upgrading Issue 1 October 1998 7-11 Verifying TheSwitch Upgrade The software must now be verified. The remote phone should display: Verifying Upgrade This process may take from 12 to 15 seconds dependingon the code size. The remote phone will then display: Upgrade Successful! The remote pho...

Glossary 8-2 Issue 1 October 1998 Glossary +12 vdc 12 volt direct current. 120 VAC 120 volt alternating current (North American standard electrical supply). B Baud Rate The speed in Kbps at which digital data can be transmitted. D Dedicated Subscriber Lines Communication lines (usually twisted pair)...

Glossary Issue 1 October 1998 8-3 F Facility Transmission facilities. Usually a two metallic pair set of cords, but can betelephone company carriers, T-1, microwave or dial-uptelecommunications lines. L LED Light-emitting diode. A semiconductor diode which emits light when acurrent is passed through...

Glossary 8-4 Issue 1 October 1998 S Switch Module The DEFINITY Extender 1100 System that connects to the DEFINITYECS.