Page 3 - basic; If you hear continuous ringing,; CAUTION
1 Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most frequently used telephone and voice mail features for Inter-Tel endpoints. For detailed information about theseand other features, refer to the complete instructions in the appropriate userguide. ...
Page 4 - A C; To forward to an outside telephone number:; If you have a six-line display endpoint; To save your change:; VOL UP
2 P LACING A C ONFERENCE C ALL 1. While on the first call, press . The call is now on hold. 2. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary, repeat this step to place a third call onhold.) 3. Press the flashing button to join all of the c...
Page 5 - If the number is busy, there is no answer, or the transfer is refused,; If your
3 P AGING 1. Lift the handset and press or dial . 2. Dial the desired page zone number (0-9). 3. After the tone, make your announcement and hang up. NOTE: The Page feature is not supported in SIP mode. T RANSFERRING A C ALL TO A N E XTENSION /O UTSIDE N UMBER 1. Press or . 2. Dial the desired extens...
Page 9 - Notice; or specific software.
Notice This Inter-Tel ® user guide is released by Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8662 endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features ...
Page 11 - iii; CONTENTS; Table of Contents
iii ©Inter-Tel, Inc. March 2006 printed in US CONTENTS PAGE Table of Contents FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 12 - iv
iv CONTENTS PAGE MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Setting Endpoint P...
Page 13 - FINDING Y; Finding Your Way; SECTION CONTENTS
1 Inter-Tel ® Model 8662 User Guide (ITP Mode) FINDING Y O UR W A Y Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2...
Page 14 - ELCOME; About This Guide; BOUT
2 Inter-Tel ® Model 8662 User Guide (ITP Mode) FINDING Y O U R W A Y W ELCOME Your new Model 8662 endpoint provides access to several features, each of which is described in this guide. The Model 8662 endpoint supports two different modes of network protocols, and can operate in either Inter-Tel Pro...
Page 15 - Allow you to enter numbers and letters.
3 Inter-Tel ® Model 8662 User Guide (ITP Mode) FINDING Y O UR W A Y A BOUT Y OUR E NDPOINT Your Model 8662 is equipped with a six-line display, a hearing aid-compatible hand- set, a message indicator lamp, an internal speaker and microphone, and three types of buttons. • Dialpad buttons: Allow you t...
Page 16 - Feature Button Functions; ). Depending on how your telephone system is configured, you may
4 Inter-Tel ® Model 8662 User Guide (ITP Mode) FINDING Y O U R W A Y Feature Button Functions The feature buttons are designed to automate some of the commonly used functions, such as dialing an outside number. Each of these is described in the table below. In addition to the buttons identified in t...
Page 17 - Liquid Crystal Display and Menu Buttons
5 Inter-Tel ® Model 8662 User Guide (ITP Mode) FINDING Y O UR W A Y Liquid Crystal Display and Menu Buttons In addition to the various feature buttons, your Model 8662 endpoint contains an LCD with six lines. The top two lines show call information and messages; the remaining four lines display a me...
Page 18 - the same indications as the; Power Requirements; Red Hawk Single Port PowerSense
6 Inter-Tel ® Model 8662 User Guide (ITP Mode) FINDING Y O U R W A Y Message Indicator Lamp The Message Indicator lamp (located at the top, right corner of the endpoint) shows the same indications as the button. The Message Indicator lamp flashes when- ever there is a waiting message. NOTE: By defau...
Page 19 - Endpoint Connectors
7 Inter-Tel ® Model 8662 User Guide (ITP Mode) FINDING Y O UR W A Y Endpoint Connectors The Model 8662 has dedicated headset and handset jacks located on the back of the endpoint used to connect a handset or headset. In addition to the headset and handset jacks, the endpoint has connectors that are ...
Page 20 - the reset is complete and you can use your endpoint again.
8 Inter-Tel ® Model 8662 User Guide (ITP Mode) FINDING Y O U R W A Y During the download process several messages are shown on the display that indicate the status of the download. The final display message, FIRMWARE DOWNLOAD SUCCESS or BOOT DOWNLOAD SUCCESS indicates that the software or firm- ware...
Page 21 - Getting Started
9 Inter-Tel ® Model 8662 User Guide (ITP Mode) FINDING Y O UR W A Y Inter-Tel voice mail systems support the following types of mailboxes: • Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have access to voice mail, e-mail, and fax messages in your mailbox. You can also cus- tomi...
Page 22 - Enterprise Messaging; ASR can be enabled for the entire sys-
10 Inter-Tel ® Model 8662 User Guide (ITP Mode) FINDING Y O U R W A Y Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan- dard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fa...
Page 24 - before
12 Inter-Tel ® Model 8662 User Guide (ITP Mode) FINDING Y O U R W A Y W HAT Y OU S EE AND H EAR As you can see, your Model 8662 and telephone system come equipped with many features. To help you understand what everything means, it is recommended that you read the following information before you us...
Page 26 - LCD C; To adjust your endpoint’s LCD contrast:; EITHER; ACCEPT
14 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED I NTRODUCTION Now that you know what your Model 8662 endpoint can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. A DJUSTING Y O...
Page 27 - ETTING; Initializing Your Mailbox; To initialize your mailbox:; If you want a password,
15 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETT ING ST ART E D S ETTING U P V OICE M AIL To begin using your mailbox you will need to complete a few basic set-up procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name. NOTE: If your te...
Page 28 - Recording Your Personal Greetings; System Greeting
16 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED 6. After the tone, record your first and last names. 7. When prompted, do one of the following: • Say “Accept” or press again to accept the name. • Say “Replay” or press to replay the name you just recorded. • Say “Append” or press to ...
Page 29 - If you selected the system greeting option,; Recording Your Voice Mail Directory Name; To record your directory name:
17 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETT ING ST ART E D To record/change your personal greeting: 1. Access your mailbox as described on page 32 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Greeting” or press to record or change your personal greeting. 4. Do o...
Page 30 - AKING; Intercom Calls; Placing Intercom Calls; To place an intercom call:; If your call goes through handsfree to an endpoint’s speaker,
18 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. With your Model 8662, you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Your extension number allows ...
Page 31 - Receiving Intercom Calls; If the handsfree feature is enabled,
19 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETT ING ST ART E D If there is no answer or if the endpoint is busy when you place an intercom call, you can do any of the following: • To leave a station message: Press and then hang up. • To leave a voice mail message: Press and wait for the message...
Page 32 - Outside Calls; Placing Outside Calls; To place an outside call:; To cancel the queue request before your endpoint rings:
20 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED Instead of answering a ringing call, you can redirect it by pressing one of the fol-lowing menu buttons: • SEND TO V-MAIL : Sends the call directly to your voice mailbox. You will not see this option if you do not have a mailbox. • IC ...
Page 33 - Receiving Outside Calls; To receive an outside call:; Emergency Calls; To make an emergency call:
21 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETT ING ST ART E D When dialing the number, you can press one of the following menu buttons: • OUTSIDE DIR: Selects the speed-dial directory. (See page 66 . ) • STN SPEED DIAL: Selects the Station Speed-Dial feature. (See page 53 .) • SYS SPEED DIAL: ...
Page 34 - Call Waiting; To respond to a waiting call:; LACING; Individual Hold; To place a call on Individual Hold:
22 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED Call Waiting If you receive a call while you are already on another call, you will hear a “call wait- ing” tone and the or button will flash. To respond to a waiting call: End your current call, place it on hold, and/or use one of the ...
Page 36 - RANSFERRING; To Another Extension; If you want to transfer to your message center,; To Voice Mail
24 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, your Model 8662 endpoint has many advanced options for this feature. With your endpoint, you can transfer a call to another extension, voic...
Page 37 - SING; Lift the handset and dial .
25 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETT ING ST ART E D U SING R EVERSE T RANSFER The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at another endpoint. For example, if the attendant transfers a call to you but you have stepped away from...
Page 38 - ORWARDING; Manual Call Forwarding; To forward to an extension number:; To cancel any call forward request:
26 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED F ORWARDING C ALLS With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to ...
Page 39 - Automatic System Forwarding; To enable or disable System Forwarding:; Redirect Calls; To redirect a call to an extension number:
27 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETT ING ST ART E D Automatic System Forwarding Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone. Although you cannot program the path of a system forward, you can en...
Page 40 - dialed; Outside Party’s Name/Number; To show the outside party’s name:
28 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED R EDIALING A N UMBER The Redial feature allows you to quickly redial the last outside number you dialed. Although most endpoints redial the last number dialed , your system administrator can program your endpoint to redial the last num...
Page 41 - speaker and microphone.; To connect a headset:; Insert the headset plug into the headset jack.; To disconnect a headset:; Unplug the headset cord from the headset jack.
29 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETT ING ST ART E D U SING A H EADSET With an electret headset, you can talk on the endpoint handsfree, without using your speaker and microphone. NOTE: If your headset has a power-saver mode, make sure the system administrator has the Headset Connect ...
Page 42 - Mute Button; To mute the microphone:; Group Listen Using the Speaker; To turn the group listen feature on or off during a call:
30 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using your speaker and micro- phone. The microphone has a mute feature, which, when enabled, allows you to hear the other party but they cannot ...
Page 43 - Leaving Messages
31 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETT ING ST ART E D U SING THE M ESSAGE B UTTON In today’s busy world, it’s almost guaranteed that you will call someone that is on another call, does not answer, or is in DND. But, with the button, you can let the other person know you called. When yo...
Page 44 - CCESSING; Mailbox almost full or full:
32 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your mailbox to retrieve it. NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may have the Automatic Speech Recognition...
Page 45 - ISABLING; ASR; To temporarily disable ASR:; Access your mailbox as described on
33 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETT ING ST ART E D D ISABLING AND E NABLING ASR If your telephone system uses Enterprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled for your mailbox, you have the option of issuing...
Page 46 - Listening to Messages; To listen to messages:; If E-Mail Reader is enabled for your mailbox
34 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED A CCESSING V OICE M AIL M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voice mail messages you can access the associated options. NOTE: If your telephone system uses...
Page 48 - Recovering Deleted Voice Mail Messages; To recover deleted voice mail messages:
36 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED Recovering Deleted Voice Mail Messages If you accidently delete a voice mail message, you can retrieve it within a specific time frame (programmed by your system administrator). Any retrieved messages are then restored to your saved-me...
Page 49 - Recording and Sending Voice Mail Messages; To record and send voice mail messages:; after
37 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETT ING ST ART E D Recording and Sending Voice Mail Messages You can record and send voice mail messages by accessing the record option on the main menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail message (see page 81 ) i...
Page 51 - Canceling Unheard Voice Mail Messages; To cancel unheard voice mail messages:
39 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETT ING ST ART E D Canceling Unheard Voice Mail Messages You can cancel unretrieved messages that you have sent to individuals, but not mes- sages that you sent to group lists. To cancel unheard voice mail messages: 1. Access your mailbox as described...
Page 54 - To request a reminder message:; If your system is set for 24-hour format,; To cancel all reminder message requests before they signal you:
42 Inter-Tel ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED U SING R EMINDER M ESSAGES Never be late for a meeting again! With Reminder Messages, you can program your endpoint, up to 24 hours in advance, to alert you at a specified time. At the pro- grammed time, the reminder message signals yo...
Page 55 - Moving On
43 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N Moving On SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Changing Volume Levels . ...
Page 56 - MOVING ON; NTRODUCTION; Changing Volume Levels; To change a volume level:; Selecting a Ring Tone; To select the type of ring tone for your endpoint:; RINGER OFF
44 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’s time to move on to the advanced features. In this section, you’ll learn how to program your endpoint, use directories, access your mailbox remotely, and perform various other functions. ...
Page 57 - Enabling Background Music; To enable or disable background music:; Changing Keymaps; To switch between keymaps when your endpoint is idle:; Enabling Automatic Call Answer; To enable/disable this feature for ringing outside calls:
45 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N Enabling Background Music If your telephone system is equipped with a music source, you can listen to music through your speaker. To enable or disable background music: Dial . Changing Keymaps Keymaps identify where feature buttons appear o...
Page 58 - Changing the Language; To change the assigned language for your endpoint:; Returning to Default Operation; To return your endpoint to default:
46 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON Changing the Language When your telephone system is installed, the system administrator can choose two of four different languages (American English, British English, Spanish, or Japanese*) as the primary and secondary languages. You can then...
Page 59 - Changing Your Mailbox Password; To change your mailbox password:
47 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N S ETTING M AILBOX P REFERENCES Your mailbox contains personal options to allow you to customize voice mail func- tions. However, before you change your voice mail options, you must first initialize your mailbox (see page 15 ). NOTE: If your...
Page 60 - Changing the Voice Mail Message Envelope; To change your voice mail message envelope:
48 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON Changing the Voice Mail Message Envelope When you receive a voice mail message, the voice mail system plays an “envelope” that can include the time and date the message was left, the source of the message, and/or the message length. By defaul...
Page 61 - Changing the Call Screening Transfer Method
49 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N Changing the Call Screening Transfer Method NOTE: The Call Screening feature is available only if it is enabled for your mailbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the tra...
Page 62 - Programming a Fax Destination; To change your fax destination number:; Changing the Message Search Order; To change the message search order:
50 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. To change your fax destination number: ...
Page 63 - Programming Remote Messaging; on Saturdays and Sundays.
51 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N Programming Remote Messaging NOTE: The Remote Messaging feature is available only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enabled for your mail-box. ALSO: The remote messaging fea...
Page 65 - PEED; Station Speed Dial; Store the number in a speed-dial location.; Programming Station Speed-Dial Numbers
53 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your endpoint (Station Speed Dial) or in the telephone system (System Speed Dial) and is ...
Page 67 - Creating Station Speed-Dial Buttons; To view how your Station Speed-Dial buttons are programmed:; Dialing Station Speed-Dial Numbers; To use a location number:; System Speed Dial
55 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N Creating Station Speed-Dial Buttons If your endpoint has programmable buttons, you can program one or more as speed- dial buttons. After the button is programmed, you must select a speed-dial location to associate with the button. NOTE: Bef...
Page 68 - CANCEL RECORDING
56 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON U SING R ECORD -A-C ALL NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system administrator if your endpoint is configured to use P2P audio. If your telephone system is equipped with a Voice Processor (voice mail), ...
Page 69 - AGING; Enabling Paging; To turn paging on and off for your endpoint:; Making Pages
57 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N P AGING The Paging feature allows you to make an announcement through endpoint speakers or external speakers (if your system is equipped with external paging equipment). To prevent announcements from transmitting through every endpoint in t...
Page 70 - To program a user-programmable feature button:
58 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service companies may require a timed hookflash (a quick hang up and release). To generate a hookflash while using a line: Press and dial . NOTE: This features is known as a “Recal...
Page 71 - ROGRAMMING; To assign an extension to a DSS/BLF button:
59 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N P ROGRAMMING D IRECT S TATION S ELECTION B UTTONS A button programmed as a Direct Station Selection/Busy Lamp Field (DSS/BLF) but- ton provides a way to dial the associated extension with one touch. In addition, if the button is equipped wi...
Page 72 - To display the current secondary extension button assignment(s):; To transfer to hold:
60 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON P ROGRAMMING S ECONDARY E XTENSION B UTTONS With the Secondary Extension Appearances feature, you can program various buttons on your endpoint to indicate the call activity at a different extension (primary exten- sion). In addition to being ...
Page 73 - To enter an optional account code:; CREENING
61 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N U SING A CCOUNT C ODES If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, you might be required to enter account codes when you place a call. These codes add information to telephone record re...
Page 74 - To return a call or redial a number listed in a call log:
62 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON U SING C ALL L OGGING NOTE: Call Logging may or may not be available depending on your software version and system settings. The Call Logging feature stores a record of your missed, received, and dialed calls. A maximum of 20 entries can be s...
Page 75 - sages. There are two types of system directories:; Voice Mail directory:; Search for voice mail contacts and leave voice mail mes-; Telephone Directory; Find (and dial) outside numbers listed in the company directory.
63 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N U SING D IRECTORIES With directories, you can use the dialpad to find names and numbers. You can then use the directory information to make calls, access features, or leave voice mail mes- sages. There are two types of system directories: •...
Page 76 - If the endpoint is idle,
64 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON To search for a directory name or feature using IDS: 1. If the endpoint is idle, press the DIRECTORY menu button, then press the menu button for the desired directory ( IC , OUTSIDE , or FEATURE ). If placing a call, choose between IC DIRECTO...
Page 77 - Basic Search; To search the Telephone directory using Basic Search:; If your endpoint is idle,
65 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N Basic Search Use Basic Search to search the Telephone directory for a contact name or feature. To search the Telephone directory using Basic Search: 1. If your endpoint is idle, press the DIRECTORY menu button, then press the menu button fo...
Page 78 - Voice Mail Directory; the closest match found.; To use the dialpad buttons to spell a name:; When prompted, press the appropriate
66 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON Voice Mail Directory With the voice mail directory, subscribers and non-subscribers can use ASR (if enabled) or dialpad buttons to search for names in the directory. ASR may not be able to locate names that are pronounced differently than the...
Page 79 - To perform a directory search:; If 10 or fewer matches are located
67 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N To perform a directory search: 1. Dial the voice mail number. 2. Say “Directory” or press . 3. Say the last name of the person you are searching for or press the appropriate dialpad buttons to spell the name (see page 66 ). For example, if ...
Page 80 - you can access your endpoint features from an outside line.; Remote Access Password; To change the password from your endpoint:; Enter the new password followed by
68 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your endpoint in DND, don’t worry. With the Remote Feature Access, you can place your endpoint in DND or forward calls from any other endpoint on the syste...
Page 81 - Remote Feature Access; To access your endpoint from another endpoint:; To change the station password using Remote Programming:
69 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N Remote Feature Access To access your endpoint from another endpoint: 1. EITHER, Call your Direct Inward System Access number (provided by your system administrator). If required, enter your password. OR , Use any endpoint on the system. 2. ...
Page 82 - EQUESTING; can; To use the Agent Help feature while on a call:; If you hear repeating tones,; To respond to an Agent Help request at a display endpoint:; Reject Help
70 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system administrator if your endpoint is configured to use P2P audio. Your telephone system may be programmed to support the Agent Help feature...
Page 83 - ORKING; Hunt Group Calls Enabled/Disabled; To turn on or off hunt group calls:; ACD Hunt Groups; Distributing Calls; Logging
71 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N W ORKING IN H UNT G ROUPS Your system may be programmed with “hunt groups.” Hunt groups are groups of end- points that share a common extension number in addition to having individual exten- sion numbers. This allows someone to call anyone ...
Page 84 - Logging In and Out of ACD Hunt Groups; To log into one or more ACD hunt groups using Agent IDs:; To log into one or more ACD hunt groups not using Agent IDs:
72 Inter-Tel ® Model 8662 User Guide (ITP Mode) MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent receives calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group bypass the ...
Page 85 - To log out of one or more ACD hunt group:; If you were logged in to only one hunt group,; Ending an ACD Hunt Group Call; To terminate the ACD Agent wrap-up period before the timer expires:
73 Inter-Tel ® Model 8662 User Guide (ITP Mode) MO VING O N When you log in to a group, you may be automatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset, you will be automatically c...
Page 89 - AIL; your e-mail according to the envelope options that you set (see
77 Inter-Tel ® Model 8662 User Guide (ITP Mode) US ING E-MA IL REA DER E-M AIL R EADER F EATURES When E-Mail Reader has been enabled for your mailbox, you have the advanced mailbox. The advanced mailbox unifies your local voice mail messages and your remote fax and e-mail messages in one convenient ...
Page 90 - To access voice mail messages:
78 Inter-Tel ® Model 8662 User Guide (ITP Mode) U SING E-MAIL RE ADER U SING Y OUR A DVANCED M AILBOX After you set up your mailbox (see page 15 ), you can use personal or system greetings to let callers know if you are out of town, on a call, etc. You can send messages to individuals and to a group...
Page 91 - Set up your mailbox (see
79 Inter-Tel ® Model 8662 User Guide (ITP Mode) US ING E-MA IL REA DER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password after you or your voice mail administrator does one of the following: • Set up your mail...
Page 93 - according to the envelope options you select (see
81 Inter-Tel ® Model 8662 User Guide (ITP Mode) US ING E-MA IL REA DER A CCESSING E-M AIL M ESSAGES NOTE: By default, the message lamp on your endpoint lights when you receive a new voice mail message. Although the lamp can be programmed for other functions, it can-not be programmed to indicate that...
Page 95 - fax; If E-Mail Reader Count is enabled
83 Inter-Tel ® Model 8662 User Guide (ITP Mode) US ING E-MA IL REA DER NOTE: You cannot forward an e-mail message to a mailbox or group list. When you forward an e-mail message, the e-mail is converted to a fax and for-warded to the fax destination telephone number that you specify. • Say “Previous”...
Page 96 - To access fax messages and the associated options:
84 Inter-Tel ® Model 8662 User Guide (ITP Mode) U SING E-MAIL RE ADER A CCESSING F AX M ESSAGES NOTE: By default, the message lamp lights when you receive a new voice mail mes- sage. Although the lamp can be programmed for other functions, it cannot be pro-grammed to indicate that you have received ...
Page 97 - ECOVERING; To recover deleted messages:
85 Inter-Tel ® Model 8662 User Guide (ITP Mode) US ING E-MA IL REA DER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time frame (up to 24 hours, programmed by your voice mail administra...
Page 98 - HANGING; voice messages
86 Inter-Tel ® Model 8662 User Guide (ITP Mode) U SING E-MAIL RE ADER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “envelope” is played. The envelope can include the time and date the message was left, the source of the message, and additional information...
Page 99 - OICE
87 Inter-Tel ® Model 8662 User Guide (ITP Mode) US ING E-MA IL REA DER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by mediatype. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the ...
Page 101 - Learning More
89 Inter-Tel ® Model 8662 User Guide (ITP Mode) LEAR NIN G MORE Learning More SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90What the Administrators Can Do for You . . . . . . . . . . . . . . . . . 90Frequently Asked Questions (...
Page 102 - answers to most of your questions.; System Administrator:; Performs certain telephone system functions, including:; Voice Mail Administrator:; Performs tasks associated with the voice mail sys-
90 Inter-Tel ® Model 8662 User Guide (ITP Mode) LEA RNIN G MORE I NTRODUCTION If you want to know more about your endpoint and voice mail system, this is the sec- tion for you. With additional information and FAQs, you should be able to find answers to most of your questions. NOTE: Because the telep...
Page 103 - REQUENTLY; How do I program System Speed-Dial numbers?; PREVIOUS; or; NEXT
91 Inter-Tel ® Model 8662 User Guide (ITP Mode) LEAR NIN G MORE F REQUENTLY A SKED Q UESTIONS (FAQ S ) This section includes some of the most frequently asked questions. If you have prob- lems with your endpoint or mailbox, refer to this section before you contact your sys- tem, voice mail, or netwo...
Page 104 - Why can’t I program a Station Speed-Dial number to the button I want?
92 Inter-Tel ® Model 8662 User Guide (ITP Mode) LEA RNIN G MORE Q8. Why can’t I program a Station Speed-Dial number to the button I want? A8. Your system administrator has programmed that button as a non-programmable but- ton. Because you cannot override system programming from your endpoint, you mu...
Page 105 - Why can’t I use one of the features described in this guide?
93 Inter-Tel ® Model 8662 User Guide (ITP Mode) LEAR NIN G MORE Q15. Why can’t I use the Agent Help or Record-A-Call features? A15. If your endpoint is configured to use peer-to-peer (P2P) audio, you will not be able to use the Agent Help and Record-A-Call features when you are on a P2P call. To det...
Page 106 - EFAULT
94 Inter-Tel ® Model 8662 User Guide (ITP Mode) LEA RNIN G MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter custom feature codes, if necessary. O UTSIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS COD...
Page 109 - NOTES
97 Inter-Tel ® Model 8662 User Guide (ITP Mode) LEAR NIN G MORE NOTES
Page 111 - Index
99 Inter-Tel ® Model 8662 User Guide (ITP Mode) Index A Abbreviations 5 About Voice Mail 10, 12 About Your Endpoint 3 Accessing e-mail messages 81fax messages 84 Account Codes 61 ACD 71 ACD Hunt Groups 71 Adding Parties to a Conference 23 Adjusting Your Endpoint’s Viewing Angle 14 Administrators 90 ...
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