IBM R2E2 - Manuals

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 3 Chapter 2: Devices and Services This chapter discusses the following topics: Overview This chapter provides a summary of Cisco IP Telephony device technology that the Cisco IP Telephony Technology Pack is designed to support. No...

Chapter 2: Devices and Services 4 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Categories of Service Reporting The technology pack provides the following categories of service reporting: • V oice Quality Management — Latency, jitter, packet loss, network bandwidth, Class-Bas...

Chapter 2: Devices and Services IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 5 Sources of Collected Data The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack uses both SNMP and bulk data collection. The technology pack collects performance data from the following so...

Chapter 2: Devices and Services 6 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack The following figure illustrates the technology pack’s data collection architecture in a CCM environment: Port for SQL Access CallManager Publisher runs on a Microsoft SQL Server 2000 server. To c...

Chapter 2: Devices and Services 8 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Prerequisites This section describes the prerequisites for the Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack. SNMP Access The Tivoli Netcool/Proviso Cisco IP Telephony Technology Pack ...

Chapter 2: Devices and Services IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 9 In addition, the following enterprise parameters must be set: • LocalCDRPath — A directory for local CDR files written by Cisco CallManager. If this value is empty or invalid, the CDR files will n...

Chapter 2: Devices and Services 10 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack The Cisco IP Telephony Technology Pack provides a file that interprets these bulk input files. See Bulk adaptor design files on page 11 for more information. Bulk input file name Cisco IP Telepho...

Chapter 2: Devices and Services IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 11 neCluster",0,"","",0,"",3,0,0,1,"6076",5362499,1273883641,541,2954,487,2849,6,96,144,"03d4df7b-78ff-460e-a0bb-43ccee36cc5f","Phones","Stand...

Chapter 2: Devices and Services 12 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack NOTES

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 13 Chapter 3: Supported Reports and KPIs This chapter discusses the following topics: Overview The Cisco IP Telephony Technology Pack supplies a set of reports to display information about the devices and activity associated with ...

Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 15 Reporter set tree The Cisco IP Telephony Technology Pack provides the following reporter sets, which are listed as they appear in the DataView Navigator tree structure: AP Cisco VOIP Pack G...

Chapter 3: Supported Reports and KPIs 16 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Reporter set contents This section describes the contents of the reporter sets provided in the Cisco IP Telephony Technology Pack, including the key performance indicators (KPIs) for each r...

Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 17 • Cluster Total Hours of Traffic • ClusterNbPacketsSent • ClusterTotalCall Charts • TollBypass vs Normal Ougoing PSTN Calls • Company vs External Calls Cluster Quality Resource KPIs • Clust...

Chapter 3: Supported Reports and KPIs 18 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack • ClusterInternationalCall • ClusterLocalCall • ClusterInternalCall • ClusterIncomingCall Charts • Incoming vs Outgoing Calls Ratio • Types of Calls Distribution Top 10 Cluster Call Complet...

Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 19 Charts • TollBypass Calls Distribution Chart • Comapny Calls Percent Distribution Chart Top 10 Cluster Number of Calls KPIs • ClusterTotalCall • ClusterOnNetCall • ClusterIncomingCall • Clu...

Chapter 3: Supported Reports and KPIs 20 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Cluster Utilization MLH Resource KPIs • ClusterTollBypassCall • ClusterNbPacketsLost • Cluster Total Number of Company Calls (Nb) • Cluster Total Hours of Traffic • ClusterNbPacketsReceived...

Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 21 • Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco • SuccessfulCall • Latency • MOS • Jitter • Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco • Percentage of Successful Cal...

Chapter 3: Supported Reports and KPIs 22 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack CDR VoiceMail Usage Resource KPIs • VoicemailPackets • VoicemailCallDuration • VoiceMailCall • Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco • ForwardToVoiceMail Charts •...

Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 23 • CallDuration • NbPacketsSent Charts • Company Calls Percent Distribution Chart • TollBypass Calls Distribution Chart CDR Call Distribution Group KPIs • Local • Incoming • LongDistance • I...

Chapter 3: Supported Reports and KPIs 24 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack • SCS • CS • CCR Charts • Mean Opinion Score Top 10 CDR K-Factor KPIs • CCR • ICR • CS • SCS • MLQK Codec Errors on Cluster by Codec KPIs • CauseTemporaryFailure • CauseNetworkOutOfOrder • ...

Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 25 Infrastructure CallManager Server CCM Server Quality Resource KPIs • CCM Rejected Devices (Nb) (Gauge) • CCM Physical Memory Utilization (percent) • CCM Registered Devices (Nb) (Gauge) • CC...

Chapter 3: Supported Reports and KPIs 28 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Charts • Media Device Registration Distribution Chart Gatekeeper Device Gatekeeper Device Quality Resource Detail Chart KPIs • Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge) • Gat...

Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 29 • Call Setup Quality Gatekeeper Availability Resource Detail Chart KPIs • Gatekeeper ICMP Inbound Errors (percent) • SNMP Unavailable (percent) (avg last hour) • SNMP Availability (percent)...

Chapter 3: Supported Reports and KPIs 30 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Gatekeeper Interface Availability Resource KPIs • Interface Availability (percent) • Inbound Loss (percent) • Outbound Loss (percent) Gatekeeper Interface Utilization Resource Detail Chart ...

Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 31 • GatewayCallsActive • SIPCallsActive • H323CallsActive Perfmon Active Calls Group KPIs • CallsActive • CallsInProgress • HuntlistCallsInProgress • HuntlistCallsActive • SIPCallsInProgress ...

Chapter 3: Supported Reports and KPIs 32 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Perfmon PSTN Resource KPIs • T1SpansInService • T1ChannelsActive • FXSPortsInService • FXOPortsActive • BRIChannelsActive • FXSPortsActive • FXOPortsInService • BRISpansInService Perfmon PS...

Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 33 Key performance indicators Table 2 lists all of the key performance indicators (KPIs) supported by the Cisco IP Telephony Technology Pack. Table 2: Key performance indicators KPI Comment At...

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 45 Chapter 4: Configuring the technology pack This chapter explains how to configure the Cisco IP Telephony Technology Pack and consists of the following topics: Overview Tivoli Netcool/Proviso supports the following two types of ...

Chapter 4: Configuring the technology pack 46 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack — An X Window server on the DataMart server. Note: ( Tivoli Netcool/Proviso pre-v4.4.3 ) If there is no graphics card on the DataMart server, you can install the Xvfb virtual frame buf...

Chapter 4: Configuring the technology pack IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 51 collect_cdr If true , ProvisoCUCM requests CDR and CMR data from the CUCM server.If false , ProvisoCUCM will not poll the CUCM server for CDR and CMR data. Example : collect_cdr=true c...

Chapter 4: Configuring the technology pack IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 53 Note: Before proceeding to the next step, be sure you have configured each cucm.properties file in the directories you created in Step 6. 9. CUCM environment only: Start all ProvisoCUC...

Chapter 4: Configuring the technology pack 56 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 11. Run the initial SNMP inventory and initiate a discovery. An inventory collects data about the network resources that the technology pack monitors. After you install an SNMP technol...

Chapter 4: Configuring the technology pack 62 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 17-f. Click Close to exit the message box, or click Details to view a description of any errors. 17-g. Optional: You can also deploy reports on a regular basis by creating a cron entry...

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 63 Appendix A: UBA parameters ( Tivoli Netcool/Proviso v4.4.3 and later) This appendix provides UNIX reference pages for each of the pack-specific UBA parameters supplied with the XSD file for the Cisco IP Telephony Technology Pac...

Appendix A: UBA parameters ( Tivoli Netcool/Proviso v4.4.3 and later) 64 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack INSTANCES Description Group alias. Component UBA Value Default: VOIP_CISCO_IPT_PERFMON Attribute: Read-only Location: Advanced Properties tab Detail The Data...

Appendix A: UBA parameters ( Tivoli Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 75 VOIP_CISCO_IPT.INPUT_FTP_PASSWORD Description FTP or SFTP password for Bulk input files used in CCM or CUCM environments. Component UBA Value Default: No def...

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 89 Appendix B: Template file ( Tivoli Netcool/Proviso pre-v4.4.3 only) You should read this appendix after you open the voip_cisco_ipt_sample_dc.cfg template file for editing, as instructed in Chapter 4, Configuring the technology...

Appendix B: Template file ( Tivoli Netcool/Proviso pre-v4.4.3 only) 90 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack The following table describes the values that you must provide for these UBA parameters. Additional information about UBA parameters This section provides more...

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 95 Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative f...

Notices 96 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack Licensees of this program who wish to have information about it for the purpose of enabling: (i) the exchange of information between independently created programs and other programs (including this one) and (ii) the mu...

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack 99 Additional Copyright Information The following copyright information is for software used by Tivoli Netcool/Proviso. Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TK 8.3.3 This software is copyrighted by the Regents ...

Additional Copyright information 104 IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack for loss of data, loss of profit, or any other damage resulting directly or indirectly from the use of the software, even if the damage is caused by defects in the software. 3. You may use this...