Cisco SPA301 - Manuals

Getting Started Phone Features Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 8 1 Phone Features Use the information in these sections to learn more about your phone. • Model Comparison, page 8 • Phone Components of Cisco SPA301, page 9 • Phone Components of Cisco ...

Getting Started Phone Features Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 9 1 Phone Components of Cisco SPA301 # Phone Feature Description 1. Handset Audio device that can be used to place and answer calls. Note: This model does not have a speaker or a headset ...

Getting Started Phone Features Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 10 1 Message Waiting/Status Indicator (continued) • Orange (solid): Your phone is not registered to the call control system. This occurs when the phone is rebooting and has not yet regist...

Getting Started Phone Features Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 11 1 Phone Components of Cisco SPA303 and Cisco SPA500 Series Models 7. Volume button Press repeatedly to increase the volume of the handset (when the handset is off the phone) or ringer ...

Getting Started Phone Features Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 12 1 # Phone Feature Description 1. Handset and Speaker Audio devices used to place and answer calls. 2. Message Waiting Indicator Indicates the status of your voicemail box. • Unlit: You...

Getting Started Phone Features Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 13 1 7. Navigation Button Not available on Cisco SPA501G Moves the cursor left, right, up, or down through the items on the screen. Note: Cisco SPA525G/G2 includes a Center Select button ...

Getting Started Cisco SPA500S Attendant Console Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 14 1 Cisco SPA500S Attendant Console The Cisco SPA500S attendant console attaches to a Cisco SPA500 Series IP phone to provide additional feature buttons. Up to two 32-bu...

Getting Started Connecting Wired and Wireless Headsets (Optional) Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 15 1 Connecting Wired and Wireless Headsets (Optional) The IP phones support wired and wireless headsets from different manufacturers. Cisco SPA525G/G2 ...

Getting Started Using Softkeys to Handle Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 17 1 Using Softkeys to Handle Calls Softkeys are dynamic buttons that appear on the phone screen to provide access to special functions for the current task or the selecte...

Getting Started Using Softkeys to Handle Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 18 1 Conflxor Conf Line When you have an active call and a held call on your phone, press this softkey to create a conference for these calls. If you have multiple calls o...

Getting Started Using Softkeys to Handle Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 19 1 Park, Unpark During a call, press to place the call on hold in a park slot. Enter one or more digits to identify your park slot, and then press . To unpark the call, ...

Getting Started Using Your Line Buttons Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 20 1 Using Your Line Buttons Line buttons are used for extensions and shared lines, as configured by the phone administrator. NOTE The phone also may have programmable feature bu...

Getting Started Using the Feature Buttons Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 21 1 Status Indicators For shared lines, shared extensions, and paired phones, the line button indicates the status. • Unlit: Idle. Available to place a call. • Green (steady):...

Getting Started Entering and Editing Characters Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 23 1 Entering and Editing Characters If you make a mistake when entering a number, you can edit your entry on the phone screen. On some screens, you can enter letters as ...

Getting Started Entering and Editing Characters Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 24 1 Changing the mode to numbers or letters Cisco SPA525G/G2 Some fields allow you to enter letters and numbers. If you need to change the mode, press . Then choose the ...

Getting Started Entering and Editing Characters Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 25 1 Using the Setup Menu You can use the Setup menu to access resources such as the phone directory and the call history. To open the menu, press . Not available on Cisc...

2 Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 26 Using Basic Phone Functions This chapter provides instructions on using your phone’s basic functions. It includes these sections: • Choosing an Audio Device, page 27 • Adjusting Volume and Muting, page 29 • Placin...

Using Basic Phone Functions Choosing an Audio Device Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 27 2 Choosing an Audio Device Before placing a call, select an audio device: the handset, the built-in speaker, or a compatible third-party headset that you have ins...

Using Basic Phone Functions Choosing an Audio Device Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 28 2 Choosing your preferred audio device Not available on Cisco SPA301, Cisco SPA501G, or Cisco SPA525G/G2 If you press a line button or begin dialing without lifti...

Using Basic Phone Functions Adjusting Volume and Muting Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 29 2 Adjusting Volume and Muting You can adjust the call volume for each audio device (handset, headset, and speaker). You also can adjust the ringer volume. Duri...

Using Basic Phone Functions Placing, Answering, and Managing Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 30 2 Placing, Answering, and Managing Calls You can choose from a variety of methods to place, answer, and manage your calls. Refer to these topics: • ...

Using Basic Phone Functions Placing, Answering, and Managing Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 31 2 Placing a Call NOTE For information about dialing options, see Entering and Editing Characters, page 23 . Task Instructions Placing a call 1. Choo...

Using Basic Phone Functions Placing, Answering, and Managing Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 32 2 Redialing a number All models except Cisco SPA301 and Cisco SPA501G Press . (Optionally, choose an audio device first.) Cisco SPA301 and Cisco SPA...

Using Basic Phone Functions Placing, Answering, and Managing Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 33 2 Answering, Diverting, and Ending Calls Speaker and headset not available for Cisco SPA301. Task Instructions Answering a call Options: • Lift the ...

Using Basic Phone Functions Placing, Answering, and Managing Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 34 2 Managing Multiple Calls You can manage up to two calls on each line button. Ending a call Replace the handset, or press the speaker or headset but...

Using Basic Phone Functions Placing, Answering, and Managing Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 35 2 Using a Hot Phone Your phone system may have up to two hot phones. A hot phone is used exclusively for placing a call to a target number. For exam...

Using Basic Phone Functions Placing, Answering, and Managing Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 36 2 Using a Paired Phone If you frequently work between two locations in the office, your phone system administrator may associate your primary phone ...

Using Basic Phone Functions Using the Intercom and Paging Features Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 37 2 Using the Intercom and Paging Features Depending on your phone model and the feature buttons that are configured for you, you may be able to place...

Using Basic Phone Functions Using the Intercom and Paging Features Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 38 2 Changing your auto-answer settings Not available on Cisco SPA301 Cisco SPA303 and SPA50xG models By default, all phones are configured to auto-ans...

Using Basic Phone Functions Transferring Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 39 2 Transferring Calls You can transfer a call to another extension or phone number. Task Instructions Transferring a call without announcing it Cisco SPA301 1. During an...

Using Basic Phone Functions Viewing and Returning Missed Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 41 2 Viewing and Returning Missed Calls You can easily view and return missed calls by using the LCR and Miss softkeys (Cisco SPA50xG models) or CallRtn an...

Using Basic Phone Functions Forwarding All Calls Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 43 2 Forwarding All Calls Use the Call Forward All feature to forward all calls to another extension or an external phone number that you specify. This feature temporari...

Using Basic Phone Functions Setting Do Not Disturb Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 44 2 Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. • Calls to your personal extensions are forwarded to the ...

Using Basic Phone Functions Enabling or Disabling Call Waiting Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 45 2 Enabling or Disabling Call Waiting When you are on a call, Call Waiting notifies you of an incoming call by playing a tone during the active call and ...

Using Basic Phone Functions Picking Up a Call for Another Extension Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 46 2 Picking Up a Call for Another Extension You can pick up a call that is ringing at another extension. You can use star codes for this feature. For...

Using Basic Phone Functions Parking a Call Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 47 2 Parking a Call You can “park” a call on a designated line so that it can be picked up from another phone in the office. The call is on hold until it is “unparked” or the ...

Using Basic Phone Functions Creating a Three-Way Conference Call Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 49 2 Creating a Three-Way Conference Call You can easily create a three-way conference call on your phone. Task Instructions Starting a three-way confere...

Using Basic Phone Functions Using the Phone Directories Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 50 2 Using the Phone Directories Your IP phones provide several different types of phone directories, depending on the phone model and what the system administrat...

Using Basic Phone Functions Using the Phone Directories Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 51 2 Using Your Contact List (Personal Address Book) To open your contact list or personal address book: • Cisco SPA50xG models: Press , or press and then select ...

Using Basic Phone Functions Using the Phone Directories Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 52 2 Adding or editing a personal contact Cisco SPA50xG models 1. For a new contact, scroll to New Entry , and then press . For an existing contact, scroll to the...

Using Basic Phone Functions Using the Phone Directories Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 53 2 Copy a contact record to create a new entry Cisco SPA50xG models 1. Scroll to the contact. 2. Press the right-arrow navigation button to view other softkeys,...

Using Basic Phone Functions Using the Call History Lists Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 54 2 Using the Corporate Directories The Corporate Directory includes these sub-directories: • Internal Directory: All internal numbers, including system extensi...

Using Basic Phone Functions Using the Call History Lists Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 55 2 Choosing a list Cisco SPA525G/G2 Press , and then select Call History . Select one of these lists: 1. All Calls: All calls that were placed, received, or mi...

Using Basic Phone Functions Setting or Changing a Phone Password Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 56 2 Setting or Changing a Phone Password You can set or change the password. When away from your phone, you can log out to prevent other personnel from ...

Using Basic Phone Functions Using the Voicemail System Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 58 2 Using the Voicemail System Your phone administrator can set up voicemail for extensions, shared lines, and hunt groups. See these topics: • Setting Up Your Vo...

Using Basic Phone Functions Using the Voicemail System Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 59 2 Accessing Voicemail If you have a voicemail box, you can retrieve messages from your phone or by dialing into the voicemail system from another extension or p...

Using Basic Phone Functions Using the Voicemail System Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 60 2 Voicemail Options After you log in by entering the mailbox password, voicemail options are announced within the voicemail system. Common tasks are described b...

Using Basic Phone Functions Using the Voicemail System Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 61 2 Options to manage your messages: Press 1 to play new messages, or press 3 to play old messages (available if you previously saved a message). Then use the fol...

Using Basic Phone Functions Using the Voicemail System Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 62 2 Options to manage your greetings and password: From the Main Menu, press 4 for setup options. Then use the following options. Press To: 1 Record your unavaila...

3 Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 63 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone. It contains these sections: • Configuring Privacy Features, page 64 • Enabling and Using Dial Assistance, p...

Using Advanced Phone Features Configuring Privacy Features Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 64 3 Configuring Privacy Features Also see Using Star Codes on Cisco IP Phones, page 76 . For Cisco SPA301 and SPA501G, you can configure these features only b...

Using Advanced Phone Features Enabling and Using Dial Assistance Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 66 3 Enabling and Using Dial Assistance If you enable dial assistance, when you place calls, the screen will display phone numbers based on the best matc...

Using Advanced Phone Features Creating and Using Personal Speed Dials Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 67 3 Creating and Using Personal Speed Dials Your phone administrator may have configured speed dials on your phone. You also can configure your own...

Using Advanced Phone Features Creating and Using Personal Speed Dials Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 68 3 Creating a numeric speed dial 1. Press . 2. Select the Speed Dial option. 3. Scroll to an unused entry or to choose an existing speed dial. 4. ...

Using Advanced Phone Features Adjusting Your Display Screen Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 69 3 Adjusting Your Display Screen Not available on Cisco SPA301 or Cisco SPA501G You can adjust the contrast and the backlight timer for your phone’s display...

Using Advanced Phone Features Adjusting Your Display Screen Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 70 3 Adjusting the backlight timer Cisco SPA50xG models The screen backlight turns off after a specified period of inactivity. You can adjust this setting. 1....

Using Advanced Phone Features Adjusting Your Display Screen Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 71 3 Configuring the Phone Screen Saver You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle be...

Using Advanced Phone Features Adjusting Your Display Screen Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 72 3 Setting the timer for the screen saver (if enabled Cisco SPA525G/G2 1. Press . 2. Select User Preferences . 3. Select Screen Preferences . 4. Scroll to S...

Using Advanced Phone Features Adjusting Your Display Screen Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 73 3 Adjusting the screen saver display (if enabled) Cisco SPA50xG models 1. Press . 2. Select Screen Saver Mode . 3. Scroll to Screen Saver Icon , and then p...

Using Advanced Phone Features Customizing the Ring Tones for Your Extensions Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 75 3 Customizing the Ring Tones for Your Extensions Not available on Cisco SPA301 or Cisco SPA501G You can choose a different ring tone for e...

Using Advanced Phone Features Using Star Codes on Cisco IP Phones Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 76 3 Using Star Codes on Cisco IP Phones You can use “star codes” to access phone supplementary services. Choose a star code from a list on the phone sc...

Using Advanced Phone Features Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 79 3 Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G Cisco SPA301 and Cisco SPA501G ...

Using Advanced Phone Features Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 80 3 Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network If the phone administrator enabled a wireless v...

Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 81 3 STEP 4 In the Wi-Fi field, confirm that there is check mark to indicate that Wi-Fi is On. If the check mark does not...

Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 82 3 • Import your mobile phone address book to your Cisco SPA 525G2 personal address book. • Use your Cisco SPA 525G2 as...

Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 83 3 Initiating Pairing from the Cisco SPA 525G2 STEP 1 Enable Bluetooth as described in the “Enabling Bluetooth” section...

Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 84 3 Initiating Pairing from Your Bluetooth-Enabled Mobile Phone NOTE The procedure varies depending on your phone model....

Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 86 3 Making a Mobile Phone Call Using Your Cisco SPA 525G2 When you make a mobile phone call using your Cisco SPA 525G2, ...

Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 87 3 Receiving Mobile Phone Calls Using the Cisco SPA 525G2 If your mobile phone is paired with the Cisco SPA 525G2, an i...

Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 88 3 The display bubble shows the following information: • Battery indicator: Shows the battery life left on your mobile ...

Using Advanced Phone Features Changing the System Time Settings Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 89 3 Changing the System Time Settings In most cases, the Unified Communications system time settings are controlled by a network time server. However, if...

Using Advanced Phone Features Changing the System Time Settings Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 90 3 Cisco SPA525 and Cisco SPA525G 1. Press . 2. Select Device Administration . 3. Select Date/ Time . 4. Move the cursor to Set Current Time Manually . ...

A Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 91 Using an Analog Phone with the Cisco UC320W This appendix contains information about using an analog phone within the Unified Communications System. The primary purpose of an analog phone is to allow emergency cal...

Using an Analog Phone with the Cisco UC320W Using Star Codes for Special Features on Analog Phones Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 92 A Using Star Codes for Special Features on Analog Phones For special features, you can use the following star codes....

Using an Analog Phone with the Cisco UC320W Using Star Codes for Special Features on Analog Phones Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 93 A *66 Enable Call Back. The phone will repeatedly dial a busy number until the called party rings or answers. The ph...

B Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 95 Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of your IP phone. Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Product Documen...