Cisco OL-23884-03 - Manuals

Page 2 - Restrictions

2 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Restrictions • Changing Your Recorded Name, page 27 • What to Do When Receiving Notifications by Phone, page 28 • Recording a Live Conversation, page 28 • Receiving Voice-mail Messages in Your E-mail, page 29 Part II—...

Page 3 - Related Documents

3 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Related Documents VoiceView Express has an inactivity timeout parameter, after which the VoiceView Express session is automatically logged out without notification. • If you are logged in to VoiceView Express using yo...

Page 4 - Accessing Cisco Unity Express by Phone; Logging in Without Entering Your PIN

4 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Cisco Unity Express by Phone Accessing Cisco Unity Express by Phone Dial the internal or external phone number to call Cisco Unity Express. • If you are asked for a PIN, enter it and press # . Note If you ar...

Page 5 - Calling the Message Sender Using Live Reply

5 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Voice-mail Options Voice-mail Options After dialing in to Cisco Unity Express, you can choose the following options from the main menu: Calling the Message Sender Using Live Reply Note To call the message sender using...

Page 6 - Managing Fax Messages; To manage fax messages:

6 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Managing Fax Messages Managing Fax Messages Cisco Unity Express can receive and process faxes through the voice-mail system. Faxes can be forwarded, marked as new, saved, deleted, and undeleted similarly to regular vo...

Page 7 - Setting Up and Using a Printer for Faxes

7 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Managing Fax Messages Setting Up and Using a Printer for Faxes To identify the fax printer and print a fax: Step 1 Dial in to the Cisco Unity Express system, and press 1 to listen to messages. Step 2 Select the fax, t...

Page 8 - Delivering Nonsubscriber Messages; Accessing Message Options

8 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Delivering Nonsubscriber Messages Delivering Nonsubscriber Messages You can compose voice messages for delivery to external numbers or nonsubscribers. You can set up delivery dates for up to one year in advance. Step ...

Page 9 - Recording the Message; Accessing Setup Options; Managing Greetings

9 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options Recording the Message Step 1 In the nonsubscriber delivery menu, press # to record your message. Step 2 Press # when you finish recording. Step 3 Press 1 to access Message Options. See the “Acc...

Page 12 - Rerecording Your Standard Greeting; Setting Up Message Notification

12 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options Step 7 Press 7 to edit other greetings. Step 8 Press 8 to play all your greetings. Step 9 Press 0 for help and press * to exit. Rerecording Your Standard Greeting To rerecord your standard gre...

Page 13 - Accessing the Notification Menu; Choosing the Device to Notify

13 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options You can set up Cisco Unity Express to notify you of newly received voice-mail messages by phone, pager, or e-mail. Cisco Unity Express contacts your device to inform you that you have received...

Page 14 - Changing the Notification Phone Number

14 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options Step 2 After selecting the device you want to configure, you can select the following actions by number: Changing the Notification Phone Number Step 1 After pressing 3 in the Message Notificat...

Page 15 - Setting Extra Digits

15 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options Setting Extra Digits Extra digits are numbers that are sent by Cisco Unity Express after the phone or pager has answered its notification call. For example, you might use extra digits to reach...

Page 18 - Changing Notification Preferences; Setting up Cascading Notification

18 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options Changing Notification Preferences You can change notification preferences to specify the types of messages about which you want to be notified. For example, you can have notifications sent for...

Page 19 - Playing Your Cascading Notification Rules

19 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options Step 6 After pressing 5 , press one of the following numbers: Playing Your Cascading Notification Rules Use the cascading settings playback menu to play your current notification rules. The pl...

Page 20 - Changing Cascading Notification Rules; Deleting Cascading Notification Rules; Using Distribution Lists

20 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options Changing Cascading Notification Rules Step 1 To change a cascading rule, press 2 in the Change Cascading Settings menu. Step 2 Each subscriber name and extension with a cascading rule is spoke...

Page 21 - Accessing the Distribution Lists Menu; Reviewing Your Private Distribution Lists

21 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options Accessing the Distribution Lists Menu To access the Distribution Lists Menu, perform the following steps: Step 1 Perform steps in the “Accessing Cisco Unity Express by Phone” section on page 4...

Page 22 - Adding a Private Distribution List

22 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options During list review, you can select the following actions by number: Adding a Private Distribution List Step 1 In the Distribution Lists Menu, press 2 . Step 2 Enter the number of an empty, unc...

Page 24 - Deleting a Private Distribution List; Configuring Public Distribution Lists; Reviewing Public Distribution Lists

24 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options Step 4 During recording, you can select one of the following actions by number: Deleting a Private Distribution List Step 1 In the Distribution Lists Menu, press 3 . Step 2 Enter the list numb...

Page 25 - Adding a Public Distribution List; Modifying a Public Distribution List

25 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options During list review, you can select the following actions by number: Adding a Public Distribution List Note You must have the Manage Public Lists privilege to add a public distribution list. Co...

Page 27 - Deleting a Public Distribution List; Changing Your Password; Changing Your Recorded Name

27 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Accessing Setup Options Deleting a Public Distribution List Note You must be an owner of a public distribution list or be assigned the Manage Public Lists privilege to delete the list. Contact your system administrat...

Page 28 - What to Do When Receiving Notifications by Phone

28 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 What to Do When Receiving Notifications by Phone Step 6 Your newly recorded name plays. Press * to keep it, or to rerecord, wait for the tone and say your first and last name. When done, press # . What to Do When Rec...

Page 29 - Receiving Voice-mail Messages in Your E-mail; Downloading Voice-mail Messages

29 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Receiving Voice-mail Messages in Your E-mail Step 4 To end the live record function, press the End button or hang up. The recorded conversation is saved as a voice message in the mailbox of the subscriber who initiat...

Page 30 - After Receiving Voice-Mail Messages

30 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Receiving Voice-mail Messages in Your E-mail After Receiving Voice-Mail Messages After you receive voice-mail messages in your e-mail, you can perform the following actions: • Listen to messages—Typically, you can do...

Page 33 - Logging In To VoiceView Express

33 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Logging In To VoiceView Express Logging In To VoiceView Express Tip If your voice mailbox is not initialized and you do not have a PIN, you cannot log in to VoiceView Express. To enable access to VoiceView Express, f...

Page 34 - Logging In if Your PIN is Expired; Retrieving and Sending Messages in VoiceView Express; Information About Soft Keys for Voice-Mail Messages

34 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Step 6 If your voice mailbox contains an expired message, press Listen , Save , or Delete for each expired message. The Personal Mailbox menu appears. Logging In i...

Page 36 - Listening to Voice Messages; Previewing a Fax

36 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Listening to Voice Messages To open your inbox and listen to voice-mail messages: Step 1 Perform steps in the “Logging In To VoiceView Express” section on page 33 ...

Page 37 - Printing a Fax

37 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Figure 1 Fax Preview Control Buttons Printing a Fax To print a fax: Step 1 Perform steps in the “Logging In To VoiceView Express” section on page 33 to display the...

Page 38 - Replying to a Voice Message; Accessing Live Reply in VoiceView Express

38 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Step 4 Press Options . Step 5 Choose 1 , Print to Fax Number, then press Select. Step 6 Enter the extension and press Submit . Replying to a Voice Message Note You...

Page 39 - Forwarding a Fax or Voice Message

39 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express To access Live Reply: Step 1 Select the message. Step 2 Press the Reply button. Step 3 Choose 2 Call <extension> . Press Select . Cisco Unity Express attempt...

Page 40 - Sending Voice Messages

40 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Sending Voice Messages To record and send a voice-mail message: Step 1 Perform steps in the “Logging In To VoiceView Express” section on page 33 to display the Per...

Page 41 - Specifying Delivery Time; Setting up Nonsubscriber Message Delivery

41 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Specifying Delivery Time Tip The item number for each hour is the corresponding designator in 24-hour clock format. For example, “17” is the item number for 5 p.m....

Page 42 - Managing Your Inbox; Changing the Sort Order of Your Inbox

42 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Managing Your Inbox • Mark as Private —Not available for nonsubscriber delivery. • Message Delivery Time —Display Send Message menu. See the “Specifying Delivery Time” section on page 42 to schedule delivery of the m...

Page 43 - Filtering Messages in Your Inbox; Personalizing Your Settings; Managing Your Greetings

43 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Personalizing Your Settings Step 4 Choose a sort order and press Select to display your inbox, which is sorted in the new order. Filtering Messages in Your Inbox To view a list of all messages of a single category in...

Page 44 - Managing Message Settings

44 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Personalizing Your Settings Step 3 From the My Options menu, choose Greetings and press Select . Tip The Greetings menu indicates which greeting callers hear when they reach your voice mailbox. On the Greeting menu, ...

Page 45 - Editing the Notification Schedule

45 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Personalizing Your Settings Tip The characters permitted in Number are 0-9. Include any numbers required to access an outside line in the number field. Removing the phone number by leaving it blank automatically disa...

Page 46 - Changing Your PIN; Recording Your Name

46 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Personalizing Your Settings • Edit for the weekdays—Modify parameters for Monday to Friday only. Step 2 To designate start and stop time for enabling or disabling notification, choose Enable time range or Disable tim...

Page 47 - Configuring Your Zero-out Number; Logging In to General Delivery Mailboxes

47 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Logging In to General Delivery Mailboxes Step 2 From the Personal Mailbox menu, choose My Options and press Select . Step 3 From the My Options menu, choose Personal Settings and press Select . Step 4 From the Person...

Page 48 - Administering Broadcast Messages; Sending Broadcast Messages to a Local Location or All Locations

48 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Administering Broadcast Messages Administering Broadcast Messages Note The “Administer Broadcast Msgs” item is listed in your Personal Mailbox menu only if you have broadcast or local-broadcast privileges. This secti...

Page 49 - Sending Broadcast Messages to Select Locations

49 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Administering Broadcast Messages Sending Broadcast Messages to Select Locations Note Not all menu items are valid for all users. If you receive a “Networking messaging is disabled” message, this feature is disabled. ...

Page 50 - Specifying Start or End Time; Where to Go Next

50 Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features OL-23884-03 Where to Go Next Specifying Start or End Time To specify a start or end time for a broadcast message to be sent: Step 1 From the menu, choose one of the following and press Select . After you make your selection and ...