Page 7 - Purpose; Audience
i Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface This preface contains the following sections: • Purpose, page i • Audience, page i • Organization, page ii • Related Documentation, page ii • Conventions, page iii • Obtaining Documentation, page iii • Doc...
Page 8 - Organization
ii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Organization Organization This guide contains the following chapter: • Chapter 1, “Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System” • Chapter 2, “Backing Up, Archiving, and...
Page 9 - Conventions; Obtaining Documentation
iii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Conventions Conventions The following conventions are used in this guide: Tip This action saves time and is useful. Note Contains important information. Caution Be careful. This action can result in equi...
Page 10 - Product Documentation DVD; Documentation Feedback
iv Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Documentation Feedback Product Documentation DVD The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configurati...
Page 11 - Reporting Security Problems in Cisco Products; Product Alerts and Field Notices
v Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Product Alerts and Field Notices Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to cor...
Page 12 - Obtaining Technical Assistance; Cisco Technical Support & Documentation Website
vi Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Obtaining Technical Assistance Obtaining Technical Assistance Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on ...
Page 13 - Submitting a Service Request; Definitions of Service Request Severity; Obtaining Additional Publications and Information
vii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Obtaining Additional Publications and Information Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests...
Page 15 - Recovering the Password for the root User Account
C H A P T E R 1-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System This chapter contains the following topics: • Recovering the Password for the root User Account, page 1-1 • Recover...
Page 16 - Recovering the Password for the mpxadmin Account
1-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System Recovering the Password for the mpxadmin Account Step 3 The system displays three options. Use the up and down arrow keys...
Page 19 - Troubleshooting a Failed LDAP Log On Attempt
1-5 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System Troubleshooting a Failed LDAP Log On Attempt Step 12 The system displays a dialog box stating that this will restart the ...
Page 21 - Backing Up Data
C H A P T E R 2-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 2 Backing Up, Archiving, and Restoring Data in Cisco Unified MeetingPlace Express This chapter contains the following troubleshooting topics: • Backing Up Data, page 2-1 • Archiving Data, page 2-2 ...
Page 22 - Archiving Data; Restoring Data
2-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 2 Backing Up, Archiving, and Restoring Data in Cisco Unified MeetingPlace Express Archiving Data Archiving Data You can use the Cisco Unified MeetingPlace Express Administration Center to configure the s...
Page 25 - Tips for Failed Calls
C H A P T E R 3-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 3 Common Telephone Issues in Cisco Unified MeetingPlace Express This chapter contains the following topics: • Tips for Failed Calls, page 3-1 • Undetected Key Presses, page 3-2 • Failed Incoming Ca...
Page 26 - Undetected Key Presses
3-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Express Undetected Key Presses • If there is still congestion, you may have to take standard congestion reduction measures such as these: – Reduce ...
Page 27 - Failed Incoming Calls; Dropped Calls
3-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Express Failed Incoming Calls • Check if G.729 coders are being used somewhere in your network, instead of G.711. G.729 will seriously corrupt in-b...
Page 28 - Dead Air During Calls; Dropped Packets
3-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Express Dead Air During Calls Step 5 At the CLI, enter the following: eventlog -b<mmddhhmm> -e<mmddhhmm> For the start time (the -b val...
Page 29 - Unable to Call Out
3-5 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Express Unable to Call Out c. Click Audio Parameters . Step 4 In the Default G.711 packet size (milliseconds) field, enter 10 . A smaller packet si...
Page 31 - Exception Codes
C H A P T E R 4-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express This chapter contains information about the exception codes used in the Cisco Unified MeetingPlace Express system. Af...
Page 37 - Module Numbers
4-7 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express Module Numbers Module Numbers Some Cisco Unified MeetingPlace Express error messages refer to a module number but do not gi...
Page 39 - Swapping Out a Disk Drive
C H A P T E R 5-9 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 5 General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System This chapter contains the following troubleshooting topics: • Swapping Out a Disk Drive, page 5-9 • File Locations, ...
Page 40 - Swapping Out a Disk Drive on a Cisco MCS 7825; Swapping Out a Disk Drive on a Cisco MCS 7835 or Cisco MCS 7845; File Locations
5-10 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 5 General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System File Locations Swapping Out a Disk Drive on a Cisco MCS 7825 All versions of the Cisco MCS 7825 have front-accessible, si...
Page 41 - Troubleshooting a Licensing Error Problem
5-11 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 5 General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System Troubleshooting a Licensing Error Problem Troubleshooting a Licensing Error Problem Problem I’m trying to install a licen...
Page 42 - Troubleshooting a Problem with the Web Page Not Coming Up
5-12 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 5 General Troubleshooting Tips for the Cisco Unified MeetingPlace Express System Troubleshooting a Problem with the Web Page Not Coming Up Troubleshooting a Problem with the Web Page Not Coming Up Probl...