Cisco OL-10984-01 - Manuals

Contents xiv User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 C H A P T E R 10 Troubleshooting 10-1 Installation Problems 10-2 Problems Logging In and Connecting to the Network 10-2 Configuration Problems 10-2 Problems with the Console 10-3 Problems with Reac...

C H A P T E R 1-1 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 1 Introducing Cisco Unified Personal Communicator This introduction includes the following topics: • About Cisco Unified Personal Communicator, page 1-1 • Setting Up Cisco Unified Personal Com...

Chapter 1 Introducing Cisco Unified Personal Communicator About Cisco Unified Personal Communicator 1-2 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Key Features and Benefits • View real-time availability of other people who use Cisco Unified Personal Com...

1-3 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 1 Introducing Cisco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator distribute or use encryption. Importers, exporters, distributors and users are responsible for compli...

Chapter 1 Introducing Cisco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator 1-4 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Step 2 Obtain the disk image (CiscoUnifiedPersonalCommunicator-K9.dmg) from your system administrator...

1-5 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 1 Introducing Cisco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator Step 2 If necessary, set the camera as the default microphone: Choose System Preferences > Sound ,...

Chapter 1 Introducing Cisco Unified Personal Communicator About Logging In 1-6 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Related Topics • Setting Up Cisco Unified Personal Communicator, page 1-3 About Logging In You must log in in order to use Cisco Un...

1-7 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 1 Introducing Cisco Unified Personal Communicator About the Cisco Unified Personal Communicator Console Related Topics • About Logging In, page 1-6 About the Cisco Unified Personal Communicator Cons...

1-9 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 1 Introducing Cisco Unified Personal Communicator About the Cisco Unified Personal Communicator Console Changing the View of the Console and Its Panes Item Description 1 Menu bar 2 Title bar with st...

Chapter 1 Introducing Cisco Unified Personal Communicator About the Cisco Unified Personal Communicator Console 1-10 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Working With Items Listed in Panes Panes list people or communications. Collapse a pane • Cli...

1-11 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 1 Introducing Cisco Unified Personal Communicator Getting Documentation Getting Documentation The following documentation is available for this product: Quick Start Guide http://www.cisco.com/en/US...

Chapter 1 Introducing Cisco Unified Personal Communicator Uninstalling 1-12 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Uninstalling Procedure Step 1 Quit Cisco Unified Personal Communicator. Step 2 Move the following items to the trash: Step 3 Empty the...

C H A P T E R 2-1 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 2 Having Conversations This section includes the following topics: • About Conversations, page 2-1 • Starting Conversations, page 2-2 • Responding to Incoming Calls, page 2-8 • Working With Co...

Chapter 2 Having Conversations Starting Conversations 2-2 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 • Multiple conversations on hold. • Multiple people in one conversation (a conference call.) See Chapter 5, “Hosting Conference Calls.” Starting Convers...

2-3 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 2 Having Conversations Starting Conversations Starting Conversations With People Listed in the Console If the person to call appears on any list in your console, use one of the methods in this secti...

Chapter 2 Having Conversations Starting Conversations 2-4 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Related Topics • Determining Callee Reachability, page 2-4 • Identifying Preferred Contact Methods, page 2-6 Determining Callee Reachability You can vie...

Chapter 2 Having Conversations Starting Conversations 2-6 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Identifying Preferred Contact Methods Every person in your corporate directory has a preferred contact method. Each person can also specify a phone numb...

2-7 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 2 Having Conversations Starting Conversations • In the console, click the Open Dialer button. • Choose File > Toggle New Call Dialer . Step 2 (Optional) If all panes in the console are minimized,...

Chapter 2 Having Conversations Responding to Incoming Calls 2-8 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Procedure Step 1 Select the number to dial. Step 2 From the application menu, choose Services > Dial With CiscoUPC . Dialing From Your Macintos...

2-9 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 2 Having Conversations Working With Conversations In Progress Working With Conversations In Progress You can do many things during a conversation: • Entering Touch-Tone Responses, page 2-10 • Transf...

Chapter 2 Having Conversations Working With Conversations In Progress 2-10 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 • Putting Conversations on Hold and Retrieving Them, page 2-12 • Adding Video to Conversations, page 3-3 • Responding to Requests to Ad...

2-11 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 2 Having Conversations Working With Conversations In Progress Showing or Hiding the Roster of Participants The roster lists audio and video participants in a conversation. If the participant is in ...

Chapter 2 Having Conversations Working With Conversations In Progress 2-12 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Putting Conversations on Hold and Retrieving Them Change the conversation volume In the active conversation window: • Drag the volume s...

2-13 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 2 Having Conversations Working With Conversations In Progress Related Topics • Creating Conference Calls, page 5-1 Ending Conversations Note If you want to end a call on hold, retrieve the call fir...

C H A P T E R 3-1 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 3 Using Video Topics about video include: • Setting Up Your Camera, page 1-4 • About Video Conversations, page 3-1 • Before You Use Video, page 3-2 • Previewing Your Video Image, page 3-2 • St...

Chapter 3 Using Video Before You Use Video 3-2 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 You can view video images in conversations with any of the following users: • People who use Cisco Unified Personal Communicator and are set up to use video • Peop...

3-3 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 3 Using Video Starting Video Conversations Starting Video Conversations For general information about video conversations, see the “About Video Conversations” section on page 3-1 . Procedure Step 1 ...

Chapter 3 Using Video Responding to Requests to Add Video to Conversations 3-4 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Procedure Step 1 Make sure you are ready to use video. See the “Before You Use Video” section on page 3-2 . Step 2 In the active co...

3-5 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 3 Using Video Removing Video from a Conversation A pulsating video icon in the conversation window indicates that your video image is being transmitted. Removing Video from a Conversation If you are...

C H A P T E R 4-1 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 4 Using Web Conferencing Web conferencing topics include: • About Web Conferencing, page 4-1 • Adding Web Conferencing to Conversations, page 4-2 • Working With Web Conferencing Sessions In Pr...

Chapter 4 Using Web Conferencing Adding Web Conferencing to Conversations 4-2 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Adding Web Conferencing to Conversations Procedure Step 1 Make sure you are set up to use web conferencing. See the “Setting Up Voic...

C H A P T E R 5-1 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 5 Hosting Conference Calls You can create conference calls by merging conversations. • Creating Conference Calls, page 5-1 • About Merging Calls, page 5-1 • Working With Conference Calls In Pr...

Chapter 5 Hosting Conference Calls About Merging Calls 5-2 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Note • The Merge button is active only when more than one conversation is in progress, and only in the conversation window of the active conversation. ...

5-3 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 5 Hosting Conference Calls Working With Conference Calls In Progress Working With Conference Calls In Progress Information about conversations applies also to conference calls. See the “Working With...

C H A P T E R 7-1 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 7 Managing Contacts The following topics describe how to manage your contact list: • About the Contact List, page 7-1 • Working With Contacts, page 7-2 • Working with Groups of Contacts, page ...

Chapter 7 Managing Contacts Working With Contacts 7-2 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 • Changing the View of the Console and Its Panes, page 1-9 • Identifying Preferred Contact Methods, page 2-6 Working With Contacts You can perform the follo...

7-3 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 7 Managing Contacts Working With Contacts Searching for Contacts You can search your corporate directory for a contact that matches your criteria. Procedure Step 1 Enter your search criteria in the ...

Chapter 7 Managing Contacts Working With Contacts 7-4 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Working With Search Results Accessing Contact Details All information in the Contact Details window except the nickname comes from the corporate directory. ...

7-5 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 7 Managing Contacts Working with Groups of Contacts Deleting Contacts from the Contact List Note If a contact appears more than once in your console, you must delete each instance separately. To del...

Chapter 7 Managing Contacts Working with Groups of Contacts 7-6 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Adding Contacts to Groups The contact that you want to add must already exist in your corporate directory. You can add a contact to one or more gr...

7-7 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 7 Managing Contacts Working with Groups of Contacts Deleting Groups When you delete a group, contacts in the group are also deleted. However, if the contact belongs to multiple groups, only the one ...

C H A P T E R 8-1 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 8 Working With Recent Communications Recent Communications topics include: • About Recent Communications, page 8-1 • Working With the Recent Communications List and Its Entries, page 8-2 • Acc...

8-3 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 8 Working With Recent Communications Working With the Recent Communications List and Its Entries About Recent Communications Items The following information describes the items listed in the Recent ...

Chapter 8 Working With Recent Communications Accessing Voice Mail 8-4 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 • Items in bold are unread. Accessing Voice Mail You can receive and listen to voice-mail messages in Cisco Unified Personal Communicator. I...

C H A P T E R 9-1 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 9 About Your Preferences and Status Preferences and status topics include: • Viewing Your Current Status, page 9-1 • Specifying Preferences, page 9-2 Viewing Your Current Status To View This D...

Chapter 9 About Your Preferences and Status Specifying Preferences 9-2 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Specifying Preferences • Setting Up Voice Mail and Web Conferencing, page 9-2 • Setting Up Automatic Login and Password Entry, page 9-4 • C...

9-3 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 9 About Your Preferences and Status Specifying Preferences Step 2 Choose CiscoUPC > Preferences . Step 3 Click Accounts . Step 4 Click Account Information . Step 5 In the list on the left side of...

Chapter 9 About Your Preferences and Status Specifying Preferences 9-4 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Step 7 Click Save . Related Topics • Setting Up Cisco Unified Personal Communicator, page 1-3 • Using Web Conferencing, page 4-1 Setting Up...

9-5 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 9 About Your Preferences and Status Specifying Preferences • Automatically log in using this profile. In order to log in automatically, you must also check Remember the password for this profile . R...

Chapter 9 About Your Preferences and Status Specifying Preferences 9-6 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 • Choose CiscoUPC > Preferences . Then click Profile and choose a Phone Mode option. • From the pop-up menu near the top of the console,...

Chapter 9 About Your Preferences and Status Specifying Preferences 9-8 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 For example, if your preferred contact method is Phone then when you double-click a contact name, Cisco Unified Personal Communicator will ...

9-9 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 9 About Your Preferences and Status Specifying Preferences Specifying Your Reachability Status Your reachability status automatically changes based on when you use your computer or your phone, unles...

9-11 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 9 About Your Preferences and Status Specifying Preferences Related Topics • Specifying Your Reachability Status, page 9-9 Specifying Your Custom Status Message You can enter a custom status message...

Chapter 10 Troubleshooting Installation Problems 10-2 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Installation Problems Problem When I double-click the disk image, I do not see an opportunity to install the application. Solution Make sure the Finder is s...

10-3 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 10 Troubleshooting Problems with the Console Problems with the Console Problem The console is too big; it does not fit on my screen. Solution The minimum recommended screen resolution is 1024x768. ...

Chapter 10 Troubleshooting Problems Making Calls 10-4 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Problems Making Calls Problem I want to start an audio or video call or send an e-mail, but the button and menu item are dimmed. Solution Possible solutions...

Chapter 10 Troubleshooting Problems with Video 10-6 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Problems with Video Problem The options to start a video conversation, add video to my conversation, answer a call with video, or “View local video” are dimme...

10-7 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 10 Troubleshooting Problems with Web Conferencing Problems with Web Conferencing Problem I cannot add web conferencing. Or, when I click the button to start a web conference, I see an error message...

Chapter 10 Troubleshooting Problems with Search 10-8 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Problem A person in my company has called me, but the Recent Communications pane shows the phone number of the person, not the name. Solution The person may ...

10-9 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 Chapter 10 Troubleshooting Capturing Information About Problems Step 2 Collect information about your computer: a. Choose Apple menu > About This Mac . b. Click More Info . c. Choose File > Save As a...

GL-1 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 G L O S S A R Y C collaboration See web conference . console The main window in Cisco Unified Personal Communicator. It includes Contacts, Recent Communications, and Search panes, as well as status informa...

IN-1 User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 OL-10984-01 I N D E X A active phone 1-5, 9-5, 10-6 choosing 1-9 troubleshooting 10-2 Address Book Macintosh 2-8 answering calls 2-8 troubleshooting 10-4 applications sharing 4-1 audio troubleshooting 10-4 audio quali...