Cisco IP Phone 8941 and 8945 - Manuals

4 OL-23119-01 Note Connecting and disconnecting the footstand may require a little more force than you expect. Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (left side) is used to view calls on a line or acces...

Your Phone Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 7 Phone Screen The way that your system administrator sets up your phone determines what is displayed on your phone screen. Phone with a Single Line 1 Line label Displays the line phone informati...

8 OL-23119-01 Phone with Multiple Lines If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines. If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll d...

10 OL-23119-01 Power-Save Mode Depending on how your system administrator sets up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Handset Rest Your ...

Your Phone Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 11 Cisco Unified IP Phone 8945 The Cisco Unified IP Phone 8945 provides these features: • Phone connections • Bluetooth • Footstand • Buttons and hardware • Phone screen • Power-save mode • Hands...

Your Phone Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 13 Bluetooth Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and pair up to five Bluetooth headsets to your phone, but the last Bluetooth headset...

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 23 Applications Phone Applications Phone applications allow you to access the following: • Call History • Preferences • Accessories • Administrator Settings (for system administrators only). • Phone Informa...

Applications Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 25 5. Press the Exit softkey to return to the Applications screen. Dial From Call History 1. Press the Application s button . 2. Select Call History . (Use the Navigation pad and Select button ...

26 OL-23119-01 4. Press the Delete softkey. (You may need to press the More softkey first.) For a call group, pressing Delete deletes all calls in the group. A Delete Record alert message displays to verify that you want to delete the entire group of calls. 5. Press the Cancel softkey if desired. 6....

Applications Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 27 3. Select Brightness . – To increase brightness, press the up arrow on the Navigation pad. – To decrease brightness, press the down arrow on the Navigation pad. 4. Press the Save softkey to ...

28 OL-23119-01 Turn On Bluetooth (For Cisco Unified IP Phone 8945 only.) 1. Press the Application s button . 2. Select Preferences . (Use the Navigation pad and Select button to scroll and select.) 3. Select Bluetooth . 4. Press the Yes softkey. The Bluetooth icon displays on the phone screen header...

Applications Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 29 – Device Name – Device Type – Configured 4. Press the Exit softkey to return to a list of phone accessories. Set Up Wideband for Analog Headset 1. Press the Applications button . 2. Select A...

30 OL-23119-01 Delete Bluetooth Accessory (For Cisco Unified IP Phone 8945 only.) 1. Press the Application s button . 2. Select Accessories . (Use the Navigation pad and Select button to scroll and select.) 3. Select a Bluetooth accessory and press the Delete softkey. 4. When prompted, press the Yes...

Applications Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 31 • IP Address • Host Name • Active Load • Last Upgrade • Active Server • Stand-by Server View Phone Information 1. Press the Application s button . 2. Select Phone Information . (Use the Navi...

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 33 Contacts Phone Contacts The Cisco Unified IP Phone 8941 and 8945 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal Directory You may see...

34 OL-23119-01 – From the keypad, press the number that is displayed in the upper right-hand corner of the contact label. – Press the Speakerphone button . – Press the Headset button . – Pick up the handset. Search for and Dial a Contact While on a Call 1. Press the Contacts button . 2. Select Corpo...

36 OL-23119-01 5. Enter the search criteria information and then press the Submit softkey. The name displays. Dial a Number from Personal Directory 1. Press the Contacts button . 2. Sign in to Personal Directory . 3. Select P ersonal Address Book and search for an entry. 4. Select the personal addre...

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 39 Messages Voice Messages Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. You can: • Personalize your voicemail • Check for voice messages ...

40 OL-23119-01 • Change the Voice Message Indicator Setting Per Line, page 71 Listen to Voice Messages 1. To listen to voice messages, press the Messages button . 2. Follow the prompts to listen to your voice messages. After you listen to your new voice messages, the message indicators are updated o...

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 41 Calling Features Feature Buttons and Softkeys Depending on how your system administrator set up your phone, some features included in this guide may not be available to you. This table provides informati...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 43 Answer Your Oldest Call First To answer the oldest incoming call first, press the Answer button. Auto Answer Auto Answer prompts your phone to automatically answer incoming calls after o...

44 OL-23119-01 Set up a Call Back Notification 1. Press the Callback softkey while listening to the busy tone or ring sound. A confirmation screen displays on the phone. 2. Press the Exit softkey to exit the confirmation screen, if desired. Your phone alerts you when the line is free. 3. Press the D...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 45 Forward Calls on Your Phone 1. On any idle line from which you want to forward your calls, press the Forward All softkey. 2. Enter a phone number, or select an entry from the Call Histor...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 47 4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows: a. Enter the park retrieval prefix. b. Dial the Directed Call number. For example, if the park ret...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 49 Call Waiting Call Waiting provides these cues to notify you that a new call is ringing on your phone when you are talking on another call: • Call waiting tone (single beep) • An amber fl...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 51 Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up by your system administrator). Divert a Call Divert a call ...

52 OL-23119-01 Turn DND On and Off 1. Press the DND button to turn on DND. Visual confirmation displays briefly. 2. Press the button again to turn off DND. Visual confirmation displays briefly. Extension Mobility Cisco Extension Mobility (EM) allows you to configure a Cisco Unified IP Phone as your ...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 53 Place a Call with a Fast-Dial Button (Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.) 1. Press the Fast-Dial button. 2. Sign in to ...

54 OL-23119-01 Determine if a Shared Line is on Hold Look for a pulsing red line button and the Hold icon . When these indicators display, a call on the shared line has been put on hold remotely by the other user. Remote Hold With the Remote Hold feature, when you place a call on hold while using a ...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 55 Visual confirmation displays briefly. 2. Press the button again to sign out. Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone. Intercom Intercom ...

56 OL-23119-01 Receive an Intercom Call 1. You will receive a message on your phone screen and an audible alert, and your phone answers the intercom call with mute activated. You can handle the intercom call in one of these ways: – Listen to the intercom caller in whisper mode. (Any current call act...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 57 • Call Pickup—Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button. Your system administrator can also set up your phone to play...

58 OL-23119-01 Join a Meet-Me Conference Dial the Meet-Me phone number (provided by the conference host). If you hear a busy tone, the host has not yet joined the conference. In this case, try your call again. Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls associat...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 59 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 1. Press the Mobility button. 2. Select Send call to mobile . 3. Answer the in-progress call on your mobile phone. The des...

60 OL-23119-01 Mute Your Phone 1. Press the Mute button to turn Mute on. Visual confirmation displays. 2. Press the Mute button again to turn Mute off. Mute Your Video 1. Press the Video Mute button to mute the camera video. Visual confirmation displays. 2. Press the Video Mute button again to unmut...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 61 Dialing an International Number 1. Press and hold the “*” key for at least 1 second. The + sign is entered as the first digit in the phone number. (The corresponding tone stops to indica...

62 OL-23119-01 Report Problems on Your Phone 1. Press the Quality Reporting Tool button. 2. Select the item that most closely matches your problem. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Select softkey. The information is sent to your system administrator. Redi...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 63 Shared Lines Shared lines allow you to use one phone number for multiple phones. If you share a line with a co-worker: • When a call comes in on the shared line: – Your phone rings and t...

64 OL-23119-01 Depending on setup, your phone can support these speed-dial features: • Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing. If your system administrator has set up the Line Status feature, you can monitor the status of a ...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 65 Before completing a transfer procedure, you can press the Release button or Cancel softkey to cancel the transfer or you can press the Swap softkey to toggle between calls, which allows ...

Calling Features Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 67 Sign Out of Web Dialer Select the Sign Out icon in the Make Call or Hang Up page.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 69 User Options User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use yo...

70 OL-23119-01 4. Enter your userid in the Username field. 5. Enter your password in the Password field. 6. Select Login . The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Addr...

User Options Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 71 – DND Incoming Call Alert (applies to either DND option set)—Set the alert to Beep Only, Flash Only, Disable, or select “None” (to use the “Alert” setting set up by your system administrator...

User Options Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 73 3. Select Line Settings . 4. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 5. In the Line Text Label area, enter a tex...

User Options Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 75 2. Select a phone from the Name drop-down menu. 3. Select Service URL . Your system administrator sets up a service URL button for your phone. 4. Select a service from the Button Service dro...

76 OL-23119-01 3. Select Save . Change the Language for Your Phone Display 1. On your User Options web page, select User Options > Device . 2. Select an item from the User Locale drop-down list. 3. Select Save . Directory To get a list of co-workers in your corporate directory, select User Option...

User Options Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 77 Edit a Personal Directory Entry 1. Sign in to Personal Directory and search for an entry. (Use the Navigation bar and button to scroll and select.) 2. Press the Edit softkey to modify the na...

User Options Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 79 2. Search for the Fast Dial entry that you want to edit. 3. Select a component of the entry. 4. Change the phone number. 5. Select Save . Delete a PAB Entry 1. On your User Options web page,...

80 OL-23119-01 – As specified below—Select this option and select from the following items to set up a ring schedule based on day and time: a. Select a check box for each day of the week you want to allow calls to ring the remote destination. b. For each day, select All Day or select the beginning a...

User Options Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 81 Plugins Plugins on your User Options web pages allow you to download and access applications that your system administrator sets up for you. For more information, see your system administrat...

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 83 FAQs and Troubleshooting Frequently Asked Questions Q. How do I redirect an incoming call when I am on a call? A . To redirect an incoming (ringing) call while on another call, use the Navigation pad to ...

FAQs and Troubleshooting Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 85 The conference begins. (The conference is established on the line that had the active call.) Q. Not all calls present video on my phone. Why not? A. To see an image of the other ...

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 87 Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone. Power Outage Your accessibility...

88 OL-23119-01 Bluetooth Wireless Headset Performance The Cisco Unified IP Phone 8945 supports Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1-...

Product Safety, Security, Accessibility, and Related Information Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 89 FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device...

90 OL-23119-01 Additional Information • You can access the Cisco website at this URL: http://www.cisco.com/ • Cisco Unified IP Phone 8941 and 8945 quick start guides and end-user guides: http://www.cisco.com/en/US/products/ps10451/products_user_guide_list.html • Licensing information: http://www.cis...

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 111 Warranty Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warrant...

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1 Index A access plugins 81 access list, create 80 accessibility features 89 accessories 28 adapters 1, 11 add PAB entry 76 phone services to button 74 remote destination for Mobile Connect 79 administrator...