Cisco EPC3925 - Manuals

6 4021192 Rev B IMPORTANT SAFETY INSTRUCTIONS Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition. Protect the Product When Moving It Always disconnect the po...

IMPORTANT SAFETY INSTRUCTIONS 4021192 Rev B 7 United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a res...

IMPORTANT SAFETY INSTRUCTIONS 8 4021192 Rev B Radiation Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiat...

IMPORTANT SAFETY INSTRUCTIONS 4021192 Rev B 9 CE Compliance Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use wit...

IMPORTANT SAFETY INSTRUCTIONS 10 4021192 Rev B Note: The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide, which is available on Cisco.com. The following standards ...

IMPORTANT SAFETY INSTRUCTIONS 4021192 Rev B 11 Antennas Use only the antenna supplied with the product. 20090312 CE_Gateway

12 4021192 Rev B Introduction Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new Cisco ® Model DPC3925 DOCSIS ® 3.0 or EPC3925 EuroDOCSIS™ Wireless Residential Gateway with Embedded Digital Voice Adapter is a cable modem that meets ...

4021192 Rev B 15 Front Panel Description Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Front Panel LED Status Indicator Functions (on page 99), for more informatio...

16 4021192 Rev B Back Panel Description Back Panel Description The following illustrations show the description and function of the back panel components on the Cisco DPC3925 residential gateway. 1 POWER —Connects the residential gateway to the AC power adapter that is provided with your residential...

4021192 Rev B 17 Back Panel Description 8 WIRELESS SETUP —Pressing this switch initiates wireless setup, this feature allows the user to add new Wi-Fi Protected Setup (WPS) compliant wireless clients to the home network 9 RESET —A momentary pressing (1-2 seconds) of this switch reboots the EMTA. Pre...

18 4021192 Rev B What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the follo...

4021192 Rev B 19 How Do I Subscribe to High-Speed Internet and Telephone Service? How Do I Subscribe to High-Speed Internet and Telephone Service? Before you can use your residential gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access accou...

20 4021192 Rev B How Do I Subscribe to High-Speed Internet and Telephone Service? I Already Have an Existing High-Speed Internet Access Account If you have an existing high-speed Internet access account, you must give your service provider the serial number and the MAC address of the residential gat...

22 4021192 Rev B How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the residential gateway on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally. Before Y...

4021192 Rev B 23 How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem t...

24 4021192 Rev B How Do I Mount the Modem on a Wall? (Optional) Mounting the Residential Gateway on a Wall 1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the reside...

4021192 Rev B 25 What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? Number of Telephone Devices The RJ-11 telephone-style connectors on the residential gateway can each provide telephone service to multiple telephones, fax machines, and analog modems. T...

26 4021192 Rev B How Do I Connect My Gateway for Internet and Telephone Service? How Do I Connect My Gateway for Internet and Telephone Service? You can use your residential gateway to provide both telephone service and to provide Internet access, and you can share that Internet connection with othe...

4021192 Rev B 27 How Do I Connect My Gateway for Internet and Telephone Service? WARNING:  To avoid personal injury, follow the installation instructions in the exact order shown.  To prevent possible damage to equipment, disconnect any other telephone service before connecting your cable modem to...

4021192 Rev B 29 How Do I Configure My DOCSIS Residential Gateway? How Do I Configure My DOCSIS Residential Gateway? To configure your residential gateway, you must first access the WebWizard configuration pages. This section provides detailed instructions and procedures for accessing the WebWizard ...

30 4021192 Rev B How Do I Configure My DOCSIS Residential Gateway? 2 In the address field, enter the following IP address: 192.168.0.1 . A Status DOCSIS WAN login page similar to the following page opens. 3 On the Status DOCSIS WAN page, leave the User Name and Password field blank and click Log In ...

4021192 Rev B 31 How Do I Configure My DOCSIS Residential Gateway? 4 On the Administration Management page, create a User Name and Password and then click Save Settings . Once you save the settings for your User Name and Password on the Administration Management page, the Setup Quick Setup page open...

32 4021192 Rev B How Do I Configure My DOCSIS Residential Gateway? Configuring Quick Settings Use the descriptions and instructions in the following table to configure the network settings for the device. After you make your selections, click Save Settings to apply your changes or click Cancel Chang...

34 4021192 Rev B How Do I Configure My DOCSIS Residential Gateway? Setup > Lan Setup The Setup Lan Setup page allows you to configure the settings for the Local Area Network (LAN) in your home. These settings include the range of IP addresses that define the LAN itself as well as how the addresse...

36 4021192 Rev B How Do I Configure My DOCSIS Residential Gateway? Section Field Description Maximum Number of DHCP Users Enter the maximum number of users to which the DHCP server can assign IP addresses for use in the LAN. This number cannot be greater than 254 minus the starting IP address descri...

38 4021192 Rev B Configure Wireless Settings Configure Wireless Settings This section describes the options available from the Wireless pages that you can use to configure the parameters of the WAP to meet your specific requirements and needs. Wireless > Basic Settings Setting up your residential...

4021192 Rev B 39 Configure Wireless Settings Wireless Configuration Wi-Fi Protected Setup Example Wireless Configuration Wi-Fi Protected Setup Page Description Use the descriptions and instructions in the following table to configure the basic settings for Wi-Fi Protected Setup for the residential g...

40 4021192 Rev B Configure Wireless Settings Section Field Description WPS Setup Using Your Wi-Fi Adapter PIN (Option 2) This is the most secure option to register a wireless client with the gateway. You need the Wi-Fi Protected Setup PIN number, which is found in the client Wi-Fi Protected Setup ut...

42 4021192 Rev B Configure Wireless Settings Section Field Description Wireless Network Name (SSID) The SSID is the name of your wireless network. The SSID is used by wireless technology to identify your network from other wireless networks in the area. The SSID can be up to 32 characters long. The ...

4021192 Rev B 43 Configure Wireless Settings Wireless Security Page Description Use the descriptions and instructions in the following table to configure the wireless security for the residential gateway. After you make your selections, click Save Settings to apply your changes or Cancel Changes to ...

46 4021192 Rev B Configure Wireless Settings Wireless > MAC Filter The MAC Filter feature is used to either allow or block access to your wireless LAN based on the MAC Address of the wireless client devices. The MAC Filter feature, also known as an access list, can be used to help protect your wi...

4021192 Rev B 47 Configure Wireless Settings Section Field Description Access Restriction Access Restriction Allows you to permit or block computers from accessing the wireless network. The choice that you make here affects the addresses listed on this page. Choose one of the following options:  Bl...

48 4021192 Rev B Configure Wireless Settings Wireless Advanced Settings Page Description Use the descriptions and instructions in the following table to configure the advanced wireless settings for your residential gateway. After you make your selections, click Save Settings to apply your changes or...

4021192 Rev B 51 Configure Wireless Settings Wireless > WDS Settings The Wireless Distribution System (WDS) Settings page allows you to expand the coverage of your wireless network by deploying signal repeaters. Make sure the channel settings are the same for all WDS enabled devices. Select the W...

52 4021192 Rev B Configure Wireless Settings Wireless > QoS Quality of Service (QoS) ensures better service to high-priority types of network traffic, which may involve demanding, real-time applications, such as video conferencing. QoS settings allow you to specify priorities for different types ...

54 4021192 Rev B Configure Security Configure Security Security > Firewall Advanced firewall technology deters hackers and protects the home network from unauthorized access. Use this page to configure a firewall that can filter out various types of unwanted traffic on the gateway’s local network...

56 4021192 Rev B Configure Security Security > VPN Passthrough Use this page to configure Virtual Private Network (VPN) support. Enabling the settings on this page allows VPN tunnels using IPsec or PPTP protocols to pass through the gateway's firewall. Select the VPN Passthrough tab to open the S...

4021192 Rev B 57 Configure Security Security > VPN A Virtual Private Network (VPN) is a connection between two endpoints in different networks that allows private data to be sent securely over public networks or other private networks. This is accomplished by creating a "VPN tunnel." A VP...

58 4021192 Rev B Configure Security Security VPN Tunnel Page Description Use the descriptions and instructions in the following table to configure the VPN tunnel for your gateway. After you make your selections, click Save Settings to apply your changes or Cancel Changes to cancel. Section Field Des...

62 4021192 Rev B Configure Security View Log The Security VPN View Log page shows events captured by the firewall. The log displays the following items:  Description of the event  Number of events that have occurred  Last occurrence of an event  Target and source addresses You can view the follo...

4021192 Rev B 63 Control Access to the Gateway Control Access to the Gateway Access Restrictions > IP Address Filtering Use the Access Restrictions IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. Note: If you are not fami...

64 4021192 Rev B Control Access to the Gateway Select the MAC Address Filtering tab to open the Access Restrictions MAC Address Filtering page. The Block/Pass drop down menu allows you to block or pass Internet access to the MAC addresses of the devices you list in the MAC Address Filters table. The...

4021192 Rev B 65 Control Access to the Gateway Access Restrictions > Basic Rules Access restrictions allow you to block or allow specific kinds of Internet usage and traffic, such as Internet access, designated applications, websites, and inbound traffic during specific days and times. The Access...

4021192 Rev B 67 Control Access to the Gateway Section Field Description Override the Password Password Allows you to create a password to temporarily override user access restrictions to a blocked Internet site Re-Enter Password Re-enter the same password for confirmation of the override password i...

68 4021192 Rev B Control Access to the Gateway Use the Keyword List to enter the keywords you wish to block. If any of these keywords appears in the URL of a website, access to the site will be blocked. Note that only the URL is check, not the content of each webpage. Access Restrictions > Time o...

4021192 Rev B 69 Control Access to the Gateway Section Field Description Tod Filter Add Allows you to add a new Time of Day access filter or rule. Enter the name of the filter and click the Add key to add the filter to the list. Time of Day rules are used to restrict Internet access based on the day...

70 4021192 Rev B Control Access to the Gateway Access Restrictions User Setup Page Description Use the descriptions and instructions in the following table to configure the user setup for your residential gateway. After you make your selections, click Save Settings to apply your changes or Cancel Ch...

4021192 Rev B 71 Control Access to the Gateway Section Field Description Inactivity Time 60 minutes [Factory default when a user is created. Otherwise, it is 0 (zero)]. Enter the amount of time during a user session where there is no Internet access activity, indicating that the user is no longer on...

72 4021192 Rev B Configure Applications and Gaming Configure Applications and Gaming Overview Most well-known Internet applications are supported by Application Layer Gateways (ALGs). ALGs automatically adjust the gateway firewall to allow data to pass without making any custom settings. We recommen...

4021192 Rev B 73 Configure Applications and Gaming Section Field Description Port Filtering Start Port: This is the beginning of the port range. Enter the beginning of the range of port numbers (external ports) used by the server or Internet application. Check with the software documentation of the ...

74 4021192 Rev B Configure Applications and Gaming Applications and Gaming Port Range Forward Page Description Use the descriptions and instructions in the following table to configure the port range forwarding for the residential gateway. Select enable for each. After you make your selections, clic...

4021192 Rev B 75 Configure Applications and Gaming Applications & Gaming > Port Range Triggering Port range triggering is a way to dynamically forward ports to a LAN PC that needs them at a particular time. That particular time is when it runs a certain application that performs some event th...

76 4021192 Rev B Configure Applications and Gaming Section Field Description End Port For the End port, select a port from the recommended 49152 - 65535 range. Keep in mind that ports used are program specific so check which ones the program requires to be forwarded. Protocol Select one of the follo...

4021192 Rev B 77 Configure Applications and Gaming Applications and Gaming DMZ Page Description Use the descriptions and instructions in the following table to configure the port range triggering for the residential gateway. Select enable for each DMZ Host IP address. After you make your selections,...

78 4021192 Rev B Manage the Gateway Manage the Gateway Administration > Management The Administration Management page allows the network’s administrator to manage specific gateway functions for access and security. Select the Management tab to open the Administration Management page. Important: T...

4021192 Rev B 79 Manage the Gateway Field Description Gateway Setup (WAN) Internet Connection Type Connection Mode This setting allows you to determine how the WAN (or gateway interface to the Internet) obtains its IP address. DHCP (factory default) Allows the gateway to obtain a public IP address a...

82 4021192 Rev B Manage the Gateway Administration > Reporting Administration reporting allows you to email various system activities to your email address. Select the Reporting tab to open the Administration Reporting page. Use the descriptions and instructions in the following table to configur...

84 4021192 Rev B Manage the Gateway Administration > Diagnostics Administration diagnostics allow you to check the status of your Internet connection by using a Ping test. Select the Diagnostics tab to open the Administration Diagnostics page. Use the descriptions and instructions in the followin...

86 4021192 Rev B Manage the Gateway Administration > Factory Defaults The Administration Factory Defaults page allows you to restore the configuration to its factory default settings. Select the Factory Defaults tab to open the Administration Factory Defaults page. CAUTION: If you restore the fac...

4021192 Rev B 87 Monitor Gateway Status Monitor Gateway Status This section describes the options available under the Status tab that you can use to monitor the status of the residential gateway and to perform diagnostics on the device and the network. Status > Gateway The Gateway Status page dis...

88 4021192 Rev B Monitor Gateway Status Section Field Description Internet Connection IP Address Displays the IP address of the WAN interface. This address is assigned to the gateway when it goes online. Subnet Mask Displays the subnet mask for your WAN port. This address is automatically assigned t...

90 4021192 Rev B Monitor Gateway Status ARP/RARP Table Click ARP/RARP Table to see a complete list of all devices that are connected to your network. To retrieve the most up-to-date information, click Refresh . To exit this page and return to the Local Network page, click Close . The following illus...

4021192 Rev B 91 Monitor Gateway Status Status Wireless Page Description Use the following table to review the status of your wireless network. Section Field Description Wireless Network MAC Address Displays the MAC Address of your gateway's local wireless access point Radio Band Displays one of the...

92 4021192 Rev B Monitor Gateway Status Status > DOCSIS WAN DOCSIS WAN Status displays information about the system of your cable modem. Select the DOCSIS WAN tab to open the Status DOCSIS WAN page. DOCSIS WAN Page Description Use the descriptions in the following table to review the status of yo...

94 4021192 Rev B Frequently Asked Questions Frequently Asked Questions Q. How Do I Configure TCP/IP Protocol? A. To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol u...

4021192 Rev B 95 Frequently Asked Questions 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK . 6 Click Yes to restart your computer when the Local Network window opens. The computer res...

96 4021192 Rev B Frequently Asked Questions Renewing the IP Address on Windows 95, 98, 98SE, and ME Systems 1 Click Start , and then click Run to open the Run window. 2 Type winipcfg in the Open field, and click OK to execute the winipcfg command. The IP Configuration window opens. 3 Click the down ...

4021192 Rev B 97 Frequently Asked Questions Q. How does the residential gateway connect to my computer? A. The residential gateway connects to the PC using a wireless connection or the 10/100/1000BASE-T Ethernet port on your PC. If you want to use an Ethernet interface, Ethernet cards available from...

98 4021192 Rev B Tips for Improved Performance Tips for Improved Performance Check and Correct If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider.  Verify that the plug to your residential gateway AC p...

4021192 Rev B Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED sta...

102 4021192 Rev B Front Panel LED Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Speci...

4021192 Rev B 103 Notices Notices Trademarks Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks . DOCSIS is a registered trademark of Cable Televi...

4021192 Rev B 105 For Information For Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing...