Cisco EPC3827 - Manuals

vi 4025083 Rev A Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables. 20110316_Modem No Battery_Safety

4025083 Rev A vii United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This ...

viii 4025083 Rev A US This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. The evaluation was based in accordance with FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum separation...

x 4025083 Rev A The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC:  Radio: EN 300 328  EMC: EN 301 489-1 and EN 301 489-17  Safety: EN 60950 and EN 50385 The CE mark and class-2 identifier are affixed to the product and i...

4025083 Rev A xi Antennas Use only the antenna supplied with the product. 20110311_CE_Gateway

12 4025083 Rev A Introduction Introduction Welcome to the exciting world of high-speed Internet service. Your new Cisco ® Model DPC3827 DOCSIS ® 8x4 3.0 or EPC3827 EuroDOCSIS™ Wireless Residential Gateway is a high-performance home gateway that combines a cable modem, router, wireless access point, ...

4025083 Rev A 13 Introduction Design and Function  Simplified self-install using intuitive webpage design for user-friendly setup and management  DOCSIS-5 compliant LED labeling and behavior with dual-color LEDs provides a user- and technician-friendly method to check operational status and act as...

4025083 Rev A 15 Front Panel Description Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Front Panel LED Status Indicator Functions (on page 106), for more informati...

16 4025083 Rev A Back Panel Description Back Panel Description The following illustrations show the description and function of the back panel components on the Cisco DPC3827 residential gateway. 1 POWER —Connects the residential gateway to the AC power adapter that is provided with your residential...

4025083 Rev A 17 Back Panel Description 8 RESET —A momentary pressing (1-2 seconds) of this switch reboots the EMTA. Pressing the switch for more than ten seconds first causes a reset-to-factory default of all settings and then reboots the gateway CAUTION: The Reset button is for maintenance purpose...

18 4025083 Rev A What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the follo...

4025083 Rev A 19 How Do I Subscribe to High-Speed Internet Service? How Do I Subscribe to High-Speed Internet Service? Before you can use your residential gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an ac...

20 4025083 Rev A Where Is the Best Location for My DOCSIS Residential Gateway? Where Is the Best Location for My DOCSIS Residential Gateway? The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult...

4025083 Rev A 21 How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the residential gateway on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally. Before Y...

22 4025083 Rev A How Do I Mount the Modem on a Wall? (Optional) Mount the modem as shown in one of the following illustrations. Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use t...

4025083 Rev A 23 How Do I Mount the Modem on a Wall? (Optional) Mounting the Residential Gateway on a Wall 1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the reside...

24 4025083 Rev A How Do I Connect My Gateway for Internet Service? How Do I Connect My Gateway for Internet Service? You can use your residential gateway to provide Internet access, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection ...

4025083 Rev A 25 How Do I Connect My Gateway for Internet Service? 3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway. Note: To connect a TV, DHCT, set-top, or VCR from the same cable connection, you will need t...

26 4025083 Rev A How Do I Configure My DOCSIS Residential Gateway? How Do I Configure My DOCSIS Residential Gateway? To configure your residential gateway, you must first access the WebWizard configuration pages. This section provides detailed instructions and procedures for accessing the WebWizard ...

4025083 Rev A 27 How Do I Configure My DOCSIS Residential Gateway? 2 In the address field, enter the following IP address: 192.168.0.1 . A Status DOCSIS WAN login page similar to the following page opens. 3 On the Status DOCSIS WAN page, leave the User Name and Password field blank and click Log In ...

28 4025083 Rev A How Do I Configure My DOCSIS Residential Gateway? Important: We highly recommend that you set up a new password to safeguard against the possibility of Internet attacks that look for devices operating with well-known or factory default user names and/or passwords. 4 On the Administr...

4025083 Rev A 29 How Do I Configure My DOCSIS Residential Gateway? Select the Lan Setup tab to open the Setup Lan Setup page. Configuring Your Network Settings Use the descriptions and instructions in the following table to configure the network settings for your residential gateway. After you make ...

4025083 Rev A 31 How Do I Configure My DOCSIS Residential Gateway? Section Field Description Starting IP Address Displays the starting address used by the built-in DHCP server to distribute Private LAN IP addresses. Because the device default IP address of the gateway is 192.168.0.1 , the starting I...

32 4025083 Rev A How Do I Configure My DOCSIS Residential Gateway? Disabling DDNS (Factory Default Settings) To disable DDNS, select Disabled from the drop-down list and click Save Settings . Enabling DDNS Note: In order to use the DDNS feature, you must first set up an account and establish a URL w...

4025083 Rev A 33 How Do I Configure My DOCSIS Residential Gateway? Setup > Wireless QoS The following illustration is an example of the Wireless QoS (Quality of Service) page. Setup > Advanced Routing Use this page to set up the advanced routing functions such as enabling or disabling the netw...

34 4025083 Rev A How Do I Configure My DOCSIS Residential Gateway? Use the following table to configure the advanced routing settings for the residential gateway. After you make your selections, click Save Settings to apply your changes or Cancel Changes to cancel. Section Field Description Advanced...

4025083 Rev A 35 How Do I Configure My DOCSIS Residential Gateway? 2 From the Select Set Number drop-down list, select the set number (routing table entry number) that you wish to view or configure. 3 Complete the fields on the page. 4 Click Delete This Entry to delete (clear) the entry if desired. ...

36 4025083 Rev A How Do I Configure My DOCSIS Residential Gateway? Select the Firewall tab to open the Security Firewall page. Use the descriptions and instructions in the following table to configure the firewall for your residential gateway. After you make your selections, click Save Settings to a...

38 4025083 Rev A How Do I Configure My DOCSIS Residential Gateway? Security > VPN Passthrough Use this page to configure Virtual Private Network (VPN) support. Enabling the settings on this page allows VPN tunnels using IPsec or PPTP protocols to pass through the gateway's firewall. Select the VP...

4025083 Rev A 39 How Do I Configure My DOCSIS Residential Gateway? Security > VPN A Virtual Private Network (VPN) is a connection between two endpoints in different networks that allows private data to be sent securely over public networks or other private networks. This is accomplished by creati...

44 4025083 Rev A How Do I Configure My DOCSIS Residential Gateway? Section Field Description Buttons Connect Click this button to establish a connection for the current VPN tunnel. If you have made any changes, click Save Settings to first apply your changes. Disconnect Click this button to break a ...

4025083 Rev A 45 How Do I Configure My DOCSIS Residential Gateway?  Number of events that have occurred  Last occurrence of an event  Target and source addresses You can view the following logs from this page:  Access log  Firewall log  VPN log  Parental Control log Click Clear to clear the l...

46 4025083 Rev A Control Access to the Gateway Control Access to the Gateway Access Restrictions > Basic Rules Access restrictions allow you to block or allow specific kinds of Internet usage and traffic, such as Internet access, designated applications, websites, and inbound traffic during speci...

48 4025083 Rev A Control Access to the Gateway Section Field Description Override the Password Password Allows you to create a password to temporarily override user access restrictions to a blocked Internet site Re-Enter Password Re-enter the same password for confirmation of the override password i...

4025083 Rev A 49 Control Access to the Gateway If the application you want to block is not listed, select User-Defined. Then, enter the port range and protocol for the service you wish to block. To remove a block, select None from the Blocked Services drop-down menu. Click the Save Settings button t...

50 4025083 Rev A Control Access to the Gateway Access Restrictions Time of Day Rules Page Description Use the descriptions and instructions in the following table to configure the time of day rules for your residential gateway. After you make your selections, click Save Settings to apply your change...

4025083 Rev A 51 Control Access to the Gateway Select the User Setup tab to open the Access Restrictions User Setup page. Access Restrictions User Setup Page Description Use the descriptions and instructions in the following table to configure the user setup for your residential gateway. After you m...

52 4025083 Rev A Control Access to the Gateway Section Field Description Trusted User Check this box if the currently selected user is to be designated a trusted user. Trusted users are not subject to Internet access rules. Content Rule Select the Content Rule for the current user profile. Content R...

4025083 Rev A 53 Control Access to the Gateway Select the IP Address Filtering tab to open the Access Restrictions IP Filtering page. After you make your selections, click Save Settings to apply your changes or Cancel Changes to cancel. Access Restrictions > MAC Address Filtering Use the Access R...

54 4025083 Rev A Control Access to the Gateway The Block/Pass drop down menu allows you to block or pass Internet access to the MAC addresses of the devices you list in the MAC Address Filters table. The following table describes the function of the Block/Pass drop-down menu. After you make your sel...

56 4025083 Rev A Manage the Gateway Manage the Gateway Administration > Management The Administration Management page allows the network’s administrator to manage specific gateway functions for access and security. Select the Management tab to open the Administration Management page. Important: T...

4025083 Rev A 59 Manage the Gateway Field Description Remote Access Remote Management Allows you to enable or disable remote management. This feature allows you to access and manage your gateway settings from the Internet when you are away from home. To allow remote access, select Enable . Otherwise...

60 4025083 Rev A Manage the Gateway Select the Reporting tab to open the Administration Reporting page. Use the descriptions and instructions in the following table to configure the reporting feature on the gateway. After you make your selections, click Save Settings to apply your changes or Cancel ...

4025083 Rev A 61 Manage the Gateway 1 Click View Log . A new window opens with the log data page. 2 To view a particular log, select one of the following options from the Type drop- down menu:  All  Access Log  Firewall Log  VPN Log 3 After the log data is displayed, use one of the following opt...

62 4025083 Rev A Manage the Gateway Select the Diagnostics tab to open the Administration Diagnostics page. Use the descriptions and instructions in the following table to configure the diagnostics feature on the gateway. After you make your selections, click Save Settings to apply your changes or C...

4025083 Rev A 63 Manage the Gateway Select the Back Up & Restore tab to open the Administration Back Up & Restore page. CAUTION: Restoring a configuration file will destroy (overwrite) all of the existing settings . Section Field Description Back Up Configuration Use the Back Up Configuratio...

64 4025083 Rev A Manage the Gateway Restore Factory Defaults To restore factory defaults, click Restore Factory Defaults to reset all configuration settings to their default values. Any settings you have saved will be lost when the default settings are restored.

4025083 Rev A 65 Monitor Gateway Status Monitor Gateway Status This section describes the options available under the Status tab that you can use to monitor the status of the residential gateway and to perform diagnostics on the device and the network. Status > Gateway The Gateway Status page dis...

66 4025083 Rev A Monitor Gateway Status Section Field Description Internet Connection IP Address Displays the IP address of the WAN interface. This address is assigned to the gateway when it goes online. Subnet Mask Displays the subnet mask for your WAN port. This address is automatically assigned t...

68 4025083 Rev A Monitor Gateway Status Section Field Description ARP/RARP Table Click ARP/RARP Table to see a complete list of all devices that are connected to your network. To retrieve the most up-to-date information, click Refresh . To exit this page and return to the Local Network page, click C...

70 4025083 Rev A Monitor Gateway Status Select the DOCSIS WAN tab to open the Status DOCSIS WAN page. DOCSIS WAN Page Description Use the descriptions in the following table to review the status of your DOCSIS WAN network. Section Field Description About Model Displays the name of the residential ga...

4025083 Rev A 71 Monitor Gateway Status Section Field Description Current Software Revision Displays the revision version of the firmware. Firmware Name Displays the name of the firmware. Firmware Build Time Displays the date and time the firmware was built. Cable Modem Status Displays one of the po...

72 4025083 Rev A Monitor Gateway Status  Power Level Select the DOCSIS Signal tab to open the Status DOCSIS Signal page. Downstream Channels Section Example

4025083 Rev A 73 Monitor Gateway Status Upstream Channels Section Example Status DOCSIS Signal Page Description Section Field Description Downstream Channels Channel ID Displays the channel ID. Downstream Frequency Displays the downstream frequency in Hz. Modulation Displays one of the following mod...

74 4025083 Rev A Monitor Gateway Status Section Field Description Signal to Noise Ratio Displays the signal to noise ratio in dBmv. Upstream Channels Channel ID Displays the channel ID. Upstream Frequency Displays the upstream frequency in Hz. Modulation Displays one of the following modulation type...

4025083 Rev A 75 Monitor Gateway Status Select the DOCSIS Status tab to open the Status DOCSIS Status page. DOCSIS Status Page Description Use the descriptions in the following table to review the items shown in the DOCSIS Status page.

78 4025083 Rev A Monitor Gateway Status Section Field Description Config Parameters Configuration File Shows information about the configuration files of your cable modem. Status > Channels Selection Important: This page is only visible until the gateway goes online. After the gateway is online a...

4025083 Rev A 79 Monitor Gateway Status Section Field Description Upstream channel ID Displays the upstream channel ID. Click Submit to set the Upstream channel ID. Frequency Start Value This field allows you to modify the frequency at which the cable modem starts its scan during installation and re...

4025083 Rev A 81 Configure Wireless Settings Configure Wireless Settings This section describes the options available from the Wireless pages that you can use to configure the parameters of the WAP to meet your specific requirements and needs. Wireless > Basic Settings Setting up your residential...

82 4025083 Rev A Configure Wireless Settings Wireless Basic Settings Page Description Use the following table to configure the basic settings for wireless communication for the residential gateway. After you make your selections, click Save Settings to apply your changes or Cancel Changes to cancel....

4025083 Rev A 83 Configure Wireless Settings Wireless Network Name (SSID) The SSID is the name of your wireless network. The SSID is used by wireless technology to identify your network from other wireless networks in the area. The SSID can be up to 32 characters long. The factory default SSID is ty...

86 4025083 Rev A Configure Wireless Settings Section Field Description Security for Enterprise Networks - WPA-Enterprise Modes This option features WPA used in coordination with a RADIUS server for client authentication. (This should only be used when a RADIUS server is connected to the device.) Sel...

4025083 Rev A 87 Configure Wireless Settings Select the MAC Filter tab to open the Wireless MAC Filter page. Wireless MAC Filter Page Description Use the descriptions and instructions in the following table to configure the MAC address filtering for the wireless network for your residential gateway....

88 4025083 Rev A Configure Wireless Settings Section Field Description Access Restriction Access Restriction Allows you to permit or block computers from accessing the wireless network. The choice that you make here affects the addresses listed on this page. Choose one of the following options:  Bl...

4025083 Rev A 89 Configure Wireless Settings  RTS Threshold Wireless Advanced Settings Page Description Use the descriptions and instructions in the following table to configure the advanced wireless settings for your residential gateway. After you make your selections, click Save Settings to apply...

4025083 Rev A 91 Configure Wireless Settings Beacon Interval The Beacon Interval value indicates the frequency interval of the beacon. A beacon is a packet broadcast by the device to synchronize the wireless network. (Default: 100 msec, Range: 20-1000) DTIM Interval The Delivery Traffic Indication M...

92 4025083 Rev A Configure Wireless Settings Select the WDS Settings tab to open the Wireless WDS Settings page. Use this page to configure the WDS settings. Wireless WDS Settings Page Description Use the descriptions and instructions in the following table to configure the wireless distribution sys...

4025083 Rev A 93 Configure Applications and Gaming Configure Applications and Gaming Overview Most well-known Internet applications are supported by Application Layer Gateways (ALGs). ALGs automatically adjust the gateway firewall to allow data to pass without making any custom settings. We recommen...

94 4025083 Rev A Configure Applications and Gaming Section Field Description Port Filtering Start Port: This is the beginning of the port range. Enter the beginning of the range of port numbers (external ports) used by the server or Internet application. Check with the software documentation of the ...

4025083 Rev A 95 Configure Applications and Gaming Note: Port Range Forwarding continually exposes the selected ports to the public Internet. This means that the gateway’s firewall is no longer active on these ports. The device with the forwarding IP address can be exposed to hacker attacks while th...

96 4025083 Rev A Configure Applications and Gaming Section Field Description Enable Check this box to enable port forwarding for the specified ports and IP addresses. Applications & Gaming > Port Range Triggering Port range triggering is a way to dynamically forward ports to a LAN PC that nee...

98 4025083 Rev A Configure Applications and Gaming The DMZ allows a device to be directly accessible to Internet traffic, such as a web (HTTP) server, an FTP server, an SMTP (e-mail) server, and a domain name system (DNS) server. Select the DMZ tab to open the Applications & Gaming DMZ page. App...

4025083 Rev A 101 Having Difficulty? 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK . 6 Click Yes to restart your computer when the Local Network window opens. The computer restarts. ...

4025083 Rev A 103 Having Difficulty? Q. After my residential gateway is connected, how do I access the Internet? A. Your local service provider becomes your Internet Service Provider (ISP). They offer a wide range of services including e-mail, chat, news, and information services. Your service provi...

104 4025083 Rev A Having Difficulty? The residential gateway does not register a cable connection  The modem works with a standard 75-ohm RF coaxial cable. If you are using a different cable, your residential gateway will not function properly. Contact your cable service provider to determine wheth...

4025083 Rev A 105 Tips for Improved Performance Tips for Improved Performance Check and Correct If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider.  Verify that the plug to your residential gateway AC ...

106 4025083 Rev A Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED...

108 4025083 Rev A Front Panel LED Status Indicator Functions 9 MoCA  On - When a MoCA-enabled device is detected and the MoCA is operational  Blinks - When data is being transferred over the MoCA connection  Off - When the MoCA is disabled by the user Special Conditions The following chart descri...

4025083 Rev A 109 Notices Notices Trademarks Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks . DOCSIS is a registered trademark of Cable Televi...

110 4025083 Rev A For Information For Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer.