Cisco Document ID: 15942 - Manuals

Page 2 - Prerequisites; Requirements; There are no specific requirements for this document.; Components Used; Software Requirements; BBSM Compatible Client Operating Systems/Versions

Prerequisites Requirements There are no specific requirements for this document. Components Used This document is not restricted to specific software and hardware versions. The information in this document was created from the devices in a specific lab environment. All of thedevices used in this doc...

Page 3 - Software Application Description; Cisco − Level Two Technical Support for BBSM

Microsoft Apple Windows Me Macintosh OS 9, X Windows CE Linux Red Hat Linux 6.1 − 7.1 Windows NT 4.0 Workstation Open BSD Windows NT 4.0 Server Turbo Linux Windows NT 4.0 EnterpriseServer Solaris Windows 2000 Professional Versions 7 and 8 Windows 2000 Server Windows 2000 Advanced Server BEOS BEOS Ve...

Page 4 - BBSM End User Supported Ethernet Network Interface Cards

Policy IIS Provides Web services Proxy 2.0 Proxy support for BBSM 5.0 ISA Server Proxy support for BBSM 5.1 MSMQ Provides data transport between IIS and MSDE AtDial Core Service of BBSM software Athdmn Sends billing information to the PropertyManagement System (PMS) server DHCPServer Provides non−st...

Page 5 - Troubleshooting; Symptoms

Netgear Linksys WPC11 US Robotics ORiNOCO or Lucent orWavelan Xircom Troubleshooting This section lists the most common error messages and support steps to help resolve each. Error messages arearranged alphabetically by topic. For more details on BBSM and WEBConfig, consult the Cisco Building Broadb...

Page 6 - The client gets a; Cause

field.Click Update. 3. Cause 2 The user normally connects to the Internet throughtheir corporate network, which is behind a firewall. Resolution2 In this instance, users must tunnel into theircorporate network in order to receive e−mail. SeeResolution 1 in order to only allow the users tosend mail. ...

Page 7 - PMS Does Not Post Charges

network IP addresses.Click OK in order to accept the newranges. 11. Click Apply. 12. Click OK in order to close the LAT table. 13. Close the IIS Manager. 14. Note: If you are prompted to save console settings, selectNo. PMS Does Not Post Charges Symptoms Billing is not posted to the Property Managem...

Page 9 - Continue with Cause 2.; Cause 2; Update or generate the port map with these instructions:

Open the BBSM Dashboard >WEBConfig. 1. Change all the address information on therelevant tabs for the DHCP scope andswitches. 2. Apply the changes, and then close theWEBConfig page. 3. Verify the DNS server address and changethis information if necessary. Note: See the URL Error Page Resolution1 ...

Page 10 - Disable Clear Existing Port Map.; Re−enable all switches that were disabled in Step 2.; Cause 3; A previously configured switch has lost its configuration.; Switches Are Unresponsive; One of these symptoms occurs:

You can also access this fromhttp://<BBSM_IP_Address:9488>/WEBConfig/switches.asp.Disable any switches that do not need the port mapupdated. 2. Use the navigation buttons at the bottom of the portmap page in order to scroll to the affected site. 3. Disable Clear Existing Port Map. 4. Click on ...

Page 11 - Resolution

malfunction. If a switch is merely mis−configured,traffic still passes through. Thus, the clientreceives a DHCP address, and switches locateddownstream of the suspected switch are reachableby support personnel. Resolution Determine the most likely location of the failurewith utilities such as ping a...

Page 13 - URL Error Page; you are connected; Cause 1

URL Error Page Symptoms The user receives the you are connected but... error message. Cause 1 The DNS server is not set to obtain DNSinformation from the Internet. Resolution1 Enter the IP address of the ISP's DNS server: Select Start > Programs >Administrative Tools > DNS. 1. Right−click o...

Page 14 - Cause 4; Submit a trouble call with the ISP.; NetPro Discussion Forums − Featured Conversations; Network Infrastructure: Network Management; Related Information; BBSM Glossary

3 the Internet. Cause 4 The Internet connection (T−1 or T−3) from theISP to the site could be down. Resolution4 Submit a trouble call with the ISP. NetPro Discussion Forums − Featured Conversations Networking Professionals Connection is a forum for networking professionals to share questions, sugges...