Cisco CP8831K9 - Manuals

C H A P T E R 2 Features of your Cisco Unified IP ConferencePhone The Cisco Unified IP Conference Phone 8831 is a full-featured single line conference station that providesvoice communication over an IP network. It functions much like a digital business phone, allowing you toplace and receive calls ...

• Wired Microphone Extension Kit • Wireless Microphone Extension Kit and Charger For your conference phone to work, it must be connected to the corporate IP telephony network. LED state definitions LEDs on the Sound Base and DCU provide information about the state of the conference phone. For exampl...

Display Control Unit (DCU) Sound Base Call on Focus Media PathStatus DCU Mute Button DCU Call Button Mute Button Base LEDs (3) solid red flash green solid red solid red Incoming Call Muted solid red flash green solid red solid red Hold Revert Call Muted solid gray Deep Sleep Mode Deep SleepMode Disp...

Description Item 2-way Navigation bar and Select key that allows you to scrollmenus and select items on the display. Navigation bar withSelect key 3 LED backlit call button. Press this key to: • Go Off Hook • Answer an incoming call • Obtain a dial tone to initiate a call • Resume a call • Release a...

Table 3: Sound Base buttons Description Item Three LED indicators provide call status information. Fordetails on LED behaviour, see LED state definitions, on page 6 . LED indicators 1, 2, 3 Backlit mute button. Mute button 4 Wireless extension microphone and charger kit The optional wireless extensi...

See the FCC ID approval number under the Battery Cover for CP-MIC-WRLS-S-US= Wireless Microphone.FCC ID: LDKMICWR0776 Note See the Canada IC approval number under the Battery Cover for the CP-MIC-WRLS-S-US= WirelessMicrophone. IC: 2461B-MICWR0776 Note Wired extension microphone kit The optional wire...

Table 5: Wired microphone buttons Description Item Mute button. 1 Phone screen The DCU contains the LCD phone screen. The idle or home screen displays information about the status ofcalls and features. If the conference phone is in an offline state, the idle screen displays the message Phone is not ...

Phone screen icons Table 7: Phone screen icons Description Icon On hook Off hook Ringing in Connected Hold Shared line Microphone connected Linked mode Encrypted Phone screen cleaning Use only a soft, dry cloth to wipe your conference station display screen. Do not use any liquids or powderson the p...

You can use the graphic and table below to identify connections and ports on the Sound Base. Table 8: Sound Base connections and ports Description Item Network port (10/100 SW) connection. IEEE 802.3afpower enabled. Network port 1 Local power connection. Wall power 2 Connects the base station to the...

Procedure Step 1 Insert the mini-USB connector into the port on the base of the phone. Step 2 Seat the ferrite bead between the posts and press the bead down firmly. Step 3 Thread the cable in the cable channel. Make sure that you leave some slack in the cable. Install ferrite bead on network cable ...

Procedure Step 1 Align the ferrite bead with the head of the network cable and move the ferrite bead along the cable until thereis a gap of 1.0 mm +/- 0.3 mm between the bead and the connector. Step 2 Place the cable into the ferrite bead channel and loop the cable around the ferrite bead so that th...

Ten minutes before the scheduled sleep time, you receive a message that the conference station will powerdown at a specific time. If the power-saving mode is enabled by your system administrator, you hear yourringtone play. The ringtone plays according to the following schedule: • At 10 minutes befo...

C H A P T E R 3 Applications • Services, page 19 • Call History, page 19 • Preferences, page 22 • Linked Mode, page 23 • IP Phone Information, page 24 • Administrator Settings, page 25 Services Conference Station services can include special telephony features, network data, and web-based informatio...

• Received • Placed • Missed The history stores a maximum of 50 records for each history type. The caller ID displays with the call icon. If the caller ID is unavailable, then the phone number displays. Ifthe phone number is unavailable, then the message Unknown displays. All Call History items are ...

Dial from Call History Procedure Step 1 Press Apps . Step 2 Use the Navigation bar and Select button to scroll and select Call History . Step 3 From the Call History list, select the call you want to dial and press Call . Edit phone number Procedure Step 1 Press Apps . Step 2 Use the Navigation bar ...

Delete call record Procedure Step 1 Press Apps . Step 2 Use the Navigation bar and Select button to scroll and select Call History . Step 3 Select the call you want to delete. Step 4 Press Del Call . Step 5 Press Delete to delete the call, or press Cancel to go back to the Call History screen. Prefe...

Contrast You can adjust the contrast level of the LCD screen. The default contrast level is 50%. Adjust Contrast Procedure Step 1 Press Apps . Step 2 Use the Navigation bar and Select button to scroll and select Preferences . Step 3 Select Contrast . Step 4 To increase contrast, press the up arrow o...

If a DCU is connected to the secondary device, it will display a prompt indicating that it is a dummy DCU,but will otherwise not function. Note When using a Sound Base in Linked Mode, the primary base unit must be connected using theCP-PWR-CUBE-3 external power supply. Caution If two devices are lin...

• Active Server • Stand-by Server • Mic 1 status • Mic 2 status • Wireless Mic 1 RF ID • Wireless Mic 2 RF ID • System RF ID • Linked Mode status • Backlight On Time • Backlight On Duration • Backlight Idle Timeout • Days Backlight Not Active To access information about your phone press Apps and scr...

C H A P T E R 4 Contacts Depending on configuration, the conference station provides corporate and personal contacts directories: • Corporate Contacts: Supports a global corporate directory that you can access on the conference station.Your system administrator sets up and maintains this feature. • ...

• Last name • Number Step 4 Enter the search criteria information, press Search , and select a contact. Step 5 To dial a contact, perform one of these actions: • Press Dial . • Press the contact label number. • Press the Call key on the DCU. Dial Contact from Search during an active call Procedure S...

The PAB supports a maximum of 99 entries. For each entry you can store: • Contact name • Phone number • Speed dial number There are two ways to set up and maintain your personal directory: • Directly on the conference station • Using your User Options web pages The system administrator provides the ...

Add Personal Directory entry Procedure Step 1 Press Contacts . Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book . The Search for an entry screen displays. Step 4 Press Submit . Step 5 Press New . You may need to press More first. Step 6 Enter the Name information. Step 7 Pre...

Dial number from Personal Directory Procedure Step 1 Press Contacts . Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book and search for an entry. Step 4 Select the personal address book entry that you want to dial. Step 5 Press Select . Step 6 Press Dial . Delete Personal Dire...

Fast-Dial codes with Personal Directory Fast-Dial codes enable you to place calls quickly. You can assign a fast-dial code to an existing PAB entry,or you can assign a code directly to a phone number. Fast-Dial codes that are assigned to numbers rather thanto PAB entries are labeled “ raw ” in the U...

Place call using fast-dial code Procedure Step 1 Sign in to Personal Directory. Step 2 Select Personal Fast Dials . Step 3 Scroll to the fast dial code that you want to dial. Step 4 Press Dial . Delete fast-dial code Procedure Step 1 Sign in to Personal Directory. Step 2 Select Personal Fast Dials a...

C H A P T E R 5 Messages Voice messages are stored on your voicemail system. Your company determines the voicemail system yourphone uses. • Access voicemail, page 35 • Voice message identification, page 35 • Access voice messages, page 35 Access voicemail Procedure Step 1 Press Msgs . Step 2 Follow ...

• Privacy, page 60 • Quality Reporting Tool, page 60 • Redial, page 61 • Shared lines, page 61 • Speed Dial, page 62 • Transfer, page 62 • Cisco WebDialer, page 63 Softkey feature map Depending upon how your system administrator sets up your phone, not all features may be available to you,some featu...

Call button Softkey 4 Softkey 3 Softkey 2 Softkey 1 Call State On hook More1 Apps End Call Hold Connected(multiple calls) More2 Transfer Swap orCalls Contacts Top Park ConfList Conf The ConfList softkey displays only if you are in a conference. Note The Calls softkey displays when more than two call...

Notes Supported Feature The softkey is not displayed. No Directed Call Park Calls remain on hold indefinitely. No Hold Reversion Calls appear as Local Hold calls. No Remote Hold The Meet Me softkey is notdisplayed. No Meet Me The softkey causes no action. No PickUp The softkey causes no action. No G...

• Area code • City code • Telephone number The conference station saves the complete digit string in the call history and you can save the number in yourPersonal Address Book. Call Back Call Back allows you to receive an audio and a visual notification on your conference station when a busy orunavai...

• Call forwarding is line specific. If a call reaches you on a line where call forwarding is not enabled, thecall rings as usual. • For more details about the following configurable call forward options, contact your system administrator: ◦ Allow calls placed from the call forward target number to t...

Step 3 From any other Cisco Unified IP Phone or conference station in your network, enter the call park number toretrieve the call. Call Pickup Call Pickup allows you to answer a call that is ringing on a coworker ’ s phone by redirecting the call to your phone. You might use Call Pickup if you shar...

Answer call using Group Pickup and phone number Procedure Step 1 Press Group Pickup . Step 2 Enter the number of the phone line with the call that you want to pick up.For example, if the call is ringing on line 12345, enter 12345. Step 3 If the call rings, press Answer to connect. Answer call using ...

As the conference host, you can remove individual participants from the conference. You can also view a listof participants. The conference ends when all the participants hang up. Add third party to conference Before You Begin Before you can add a party to the conference, you must be on an active ca...

Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phonenumber. Your system administrator configures this feature and sets the receiving phone number. Divert call Procedure Press Divert to send an active call, an incoming call, or a held call to...

Enhanced Room Coverage Optional microphone extension kits provide enhanced room coverage that can be further expanded by linkingtwo units together in Linked Mode. This feature allows you to use the conference station in a larger room, orto enhance the audio and voice experience for larger groups of ...

Wireless Microphone menu The Wireless Microphone menu provides options for setting the pairing and range options for the wirelessexpansion microphones. A maximum of two wireless microphones can be paired to the conference station ata time. To access the Wireless Microphone menu, navigate to Apps >...

If a microphone is already linked to a particular channel, pairing cannot be initiated on the selected channeland the dialog shows that the microphone is linked. Step 3 Press Pair . If the channel is ready to pair, the pairing process begins and a text message displays. Step 4 Put the microphone tha...

Cisco Extension Mobility Cisco Extension Mobility allows you to temporarily configure a Cisco Unified IP Phone or Conference Stationto use as your own. After you log in to Extension Mobility, the new device adopts your user profile, features,established services, and web-based settings. Your system ...

Related Topics User Options web pages, on page 65 Place call using Fast Dial Before you can use Fast Dial on the conference station, it must be set up on your User Options web pages. Procedure Step 1 Press Contacts . Step 2 Sign in to Personal Directory. Step 3 Select Personal Fast Dials . Step 4 Se...

Switch between active and multiple holding calls Procedure Step 1 If you are on an active call and there are multiple calls on hold, the Calls softkey becomes available and a call list of holding calls displays on the screen. Step 2 Use the Navigation bar to highlight the call you want to make activ...

The Meet Me conference begins when the host connects. Participants who call the conference before the hosthas joined hear a busy tone and must dial again. The conference ends when all participants hang up; the conference does not automatically end when thehost disconnects. Note Host Meet Me conferen...

• When you answer the call on one remote destination, the other remote destinations and the conferencestation stop ringing, disconnect, and a missed call message displays on the other remote destinations. Enable Mobile Connect Procedure Step 1 Press More . Step 2 Press Mobility to display the curren...

Monitoring and Recording The Monitoring and Recording feature allows you to monitor and record calls. Your system administratorenables this feature, which can be set up for automatic recording of all calls or recording of calls on anindividual call basis. You can start or stop a recording by pressin...

Switch between calls on same line Procedure Step 1 Press Swap to switch between two calls on the same line. Step 2 If there are more than two calls on the line, select a call from the call list and press Resume . Create conference with two calls on same line Procedure Step 1 With two connected calls...

Shared Line If the conference station is registered on a shared line you can handle multiple calls in the following ways: • If there are two or more remote calls on the shared line, the caller ID field on the conference stationindicates the number of remote calls on the line, and the state of the ca...

Mute IP phone DCU Procedure Step 1 Press Mute to turn Mute on. The Mute button is backlit by a solid, red light, and a mute icon displays on the screen. Step 2 Press Mute again to turn Mute off. On-Hook dialing On-hook dialing allows you to enter a phone number before getting a dial tone and then pr...

Procedure Step 1 Press and hold star (*) for at least 1 second.The plus (+) sign displays as the first digit in the phone number.The corresponding key tone stops to indicate that the * has changed to a + sign. Step 2 Dial the international number, including the country code. Privacy If configured, t...

Report IP phone problems Procedure Step 1 Press More . Step 2 Use the Navigation bar and Select button to locate and select QRT . The information is sent to your system administrator. Redial Redial allows you to call the most recently dialed phone number. Redial number Procedure To redial the last n...

Speed Dial Speed-Dial features allow you to quickly place a call using preconfigured codes to place a call, or by selectingan item from the Call History list. Before you can use speed-dial features on the conference station, you mustset up Speed Dial on your User Options web pages. The conference st...

Cisco WebDialer Cisco WebDialer allows you to click-to-dial contacts from the Cisco Unified Communications ManagerDirectory. Your system administrator sets up this feature for you. Use WebDialer with Cisco directory Procedure Step 1 Sign in to your User Options web pages. Step 2 Select User Options ...

Change WebDialer preferences Procedure Step 1 Sign in to your User Option web pages. Step 2 Initiate a call using WebDialer to access the Make Call window.The Make Call window displays the first time that you use WebDialer (after you select the number that youwant to dial). Step 3 Select one of the ...

C H A P T E R 7 User Options web pages Your Cisco Unified IP Conference Phone 8831 is a network device that can share information with othernetwork devices in your company, including your personal computer. You can use your computer to log into your User Options web pages, where you can control feat...

Select device from User Options web page Procedure Step 1 Log in to your User Options web pages, and then choose User Options > Device . The Device Configuration page appears. Step 2 If you have multiple conference stations assigned to you, verify that the appropriate conference station isselecte...

Add new Personal Address Book entry Procedure Step 1 Choose User Options > Personal Address Book . Step 2 Click Add New . Step 3 Enter information for the entry. Search Personal Address Book entry Procedure Step 1 Choose User Options > Personal Address Book . Step 2 Specify search information,...

Fast Dials on web This section describes how to assign Fast Dials from your User Options web pages. Tips • You can create up to 500 fast-dial and PAB entries. • When you create a new fast-dial entry without using a PAB entry, the fast-dial entry is labelled “ Raw ” in your User Options web pages. Th...

Search for Fast-Dial entry Procedure Step 1 Sign in to your User Options web page. Step 2 Select User Options > Fast Dials . Step 3 Specify search information and select Find . Edit Fast-Dial phone number Procedure Step 1 Sign in to your User Options web page. Step 2 Select User Options > Fast...

Speed Dial setup on web Depending on configuration, the conference station can support several speed-dialing features: • Speed Dials • Abbreviated Dials • Fast Dials This section describes how to set up speed-dialing features from your User Options web pages. Related Topics Speed Dial, on page 62 Si...

Phone services setup on web Conference station services can include special conference station features, network data, and web-basedinformation (such as stock quotes and movie listings). You must first subscribe to a conference station servicebefore accessing it on the conference station. This secti...

Change or end services Procedure Step 1 On your User Options web page, search for services. Step 2 Select one or more entries. Step 3 Select Delete Selected . Change service name Procedure Step 1 On your User Options web page, search for services. Step 2 Select a service name. Step 3 Change the info...

Change browser password Procedure Step 1 Sign in to your User Options web pages. Step 2 Select User Options > User Settings . Step 3 Enter your Current Password. Step 4 Enter your New Password. Step 5 Reenter your new password in the Confirm Password field. Step 6 Select Save . Change PIN Procedu...

Change phone display language Procedure Step 1 Sign in to your User Options web page. Step 2 Select User Options > Device . Step 3 Select an item from the User Locale drop-down list. Step 4 Select Save . Line settings on web Line settings include call forward, voice message indicators, ring types...

Change voice message indicator setting per line Procedure Step 1 On your User Options web page, select User Options > Device . Step 2 Select a phone from the Name drop-down menu. Step 3 Select Line Settings . Step 4 (Optional) If you have more than one directory number (line) assigned to your pho...

Procedure Step 1 On your User Options web page, select User Options > Device . Step 2 If you have more than one device, select a device. Step 3 Select Line Settings . Step 4 In the Ring Settings area, choose a setting to tell the conference station how to indicate an incoming call. Step 5 Select ...

Use WebDialer with User Options directory Procedure Step 1 Log in to your User Options web pages. Step 2 Choose User Options > Directory and search for a coworker. Step 3 Click the number that you want to dial. Step 4 If this is your first time using WebDialer, set up preferences on the Make Call...

C H A P T E R 9 Troubleshooting This section provides troubleshooting information for the Cisco Unified IP Conference Phone 8831. • General troubleshooting, page 81 • Phone administration data, page 82 • Quality Reporting Tool, page 83 General troubleshooting This section provides information to hel...

Explanation Symptom One or more of the following factors might apply: • You must change the line state (for example,go off-hook or have a connected call). • You must press More to reveal additionalsoftkeys. • The conference station is not configured tosupport the feature associated with that softkey...

C H A P T E R 10 Cisco one-year limited hardware warranty terms There are special terms applicable to your hardware warranty and various services that you can use duringthe warranty period. Your formal Warranty Statement, including the warranties and license agreementsapplicable to Cisco software, i...