Cisco CP7970GRF - Manuals

2 OL-15895-01 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ I...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 3 Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of th...

4 OL-15895-01 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 1 DC adaptor port (DC48V) 6 Handset port 2 AC-to-DC power supp...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 7 An Overview of Your Phone Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phon...

10 OL-15895-01 Understanding Lines and Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to eight lines. To see your phone lines, look at the right ...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 11 Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line You are dialing ...

12 OL-15895-01 Understanding Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open. 1 Primary phone line Displays the phone number (directory number) for your primary phone line. 2 Programmable button indicators Programmable buttons ...

14 OL-15895-01 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Accessing the Help System on Your Phone Your phone provides a comprehensive online help system. Help topics appear on the touchscreen. If you want to... Then... Open or close a feature menu...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 15 Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk o...

16 OL-15895-01 Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. Th...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 17 Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Her...

18 OL-15895-01 • If you make a mistake while dialing, press << to erase digits. • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. • Your phone might be set up for international call logging, which is indicated ...

20 OL-15895-01 Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. Place a call using Fast Dial Note Before using this option, your system administrator must configure this feature and assign a service URL to the line butto...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 21 Tip If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Ending a Call To end a call, simply hang up. Here are some more details. Auto-con...

22 OL-15895-01 Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the corresponding line button flashes green . If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing ...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 25 Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call...

26 OL-15895-01 Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. • If th...

28 OL-15895-01 Using Do Not Disturb You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone. When DND and Call Forward are both enabled on your p...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 29 • Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones. • Join—Allows you to create a stan...

30 OL-15895-01 Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant. Tips • If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then press Jo...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 31 Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number. Tip If...

32 OL-15895-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. Placing or Receiving Intercom Calls You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with mut...

34 OL-15895-01 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or se...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 35 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling task...

36 OL-15895-01 • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. • If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 40 . Storing and Retrieving Parked Calls You can park a call ...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 37 • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module. • You can dial directed ...

38 OL-15895-01 Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.) When call information is visible in...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 39 Using Barge Features The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line. Tips • When you barge a call, other parties hear a beep tone announcing your prese...

40 OL-15895-01 Tips • If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view ...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 41 Tips • Your phone might play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only). • BLF Pickup answers the oldest ringing call first (if the line that you are monitoring ha...

42 OL-15895-01 Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator. Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Mali...

44 OL-15895-01 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your sy...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 47 Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The ...

48 OL-15895-01 Using Wideband with your Headset If you use a headset that supports wideband, you might experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is disabled by default). To access the setting, choose > User Preferences > Audio Preferen...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 49 Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerp...

50 OL-15895-01 Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adj...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 51 Customizing the Touchscreen You can adjust the characteristics of the touchscreen. If you want to... Then... Change the touchscreen brightness 1. Choose > User Preferences > Brightness . 2. To make adjustments, ...

52 OL-15895-01 Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call log...

54 OL-15895-01 – The first logged entry is the name/number of the last completed call of a multiparty call received on your phone. – The second logged entry is the name/number of the first completed call of a multiparty call received on your phone. Directory Dialing Depending on configuration, your ...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 55 Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Using Personal Directory on Your Phone The Personal Directory feature ...

58 OL-15895-01 Accessing Voice Messages To access voice messages, press the Messages button . Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system. If yo...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 59 Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to lo...

60 OL-15895-01 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 59 . Using Personal Directory on the Web The Personal Directory fe...

62 OL-15895-01 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a line button for Fast Dial Note Before you can assign a line button for Fast Dial, your system administrator m...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 63 Tips • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display a ...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 65 Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service be...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 67 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Tip Your PIN and password allow you to access different features and services. For example, use your PIN t...

70 OL-15895-01 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations . You can al...

74 OL-15895-01 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific softkey and button templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to...

76 OL-15895-01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Sympt...

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 81 Index A Abbreviated Dialing 34, 63 access lists creating 70 setting up 70 Address Book Synchronization Tool 63 answering calls 20 ASCII label field support 64 audio, quality of 6 authenticated calls 41 Auto Dial 17 Au...