Page 3 - Contents; Getting Started
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Securit...
Page 4 - Advanced Call Handling
iv OL-22332-01 Using Mute 27 Switching Between Multiple Calls 28 Switching an In-Progress Call to Another Phone 28 Viewing Multiple Calls 29 Transferring Calls 30 Sending a Call to a Voice Message System 31 Forwarding Calls to Another Number 31 Using Do Not Disturb 33 Making Conference Calls 33 Usin...
Page 6 - Cisco One-Year Limited Hardware Warranty Terms
vi OL-22332-01 Understanding Additional Configuration Options 83 Troubleshooting Your Phone 85 General Troubleshooting 85 Viewing Phone Administration Data 86 Using the Quality Reporting Tool 87 Cisco One-Year Limited Hardware Warranty Terms 89 Index 91
Page 7 - Using this Guide
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 1 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer ...
Page 8 - Finding Additional Information; Safety and Performance Information
2 OL-22332-01 Finding Additional Information • You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html • You can access the Cisco website at this URL: http://www.cisco.co...
Page 9 - Cisco Product Security Overview
Getting Started Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 3 Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling...
Page 10 - Accessibility Features
4 OL-22332-01 Accessibility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the features on these phones, see Accessibility Features for the Cisco Unified IP Phon...
Page 11 - Connecting Your Phone
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 5 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to co...
Page 15 - An Overview of Your Phone; Understanding Buttons and Hardware
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 9 An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls, p...
Page 20 - Understanding Lines and Calls
14 OL-22332-01 Understanding Lines and Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to eight lines, depending on your phone and configuration. ...
Page 21 - Understanding Line and Call Icons
An Overview of Your Phone Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 15 Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state. Icon Line or call state Description On-hook line No call activity on thi...
Page 22 - Understanding Phone Screen Features
16 OL-22332-01 Understanding Phone Screen Features This is what your main phone screen may look like with an active call. Note The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide m...
Page 23 - Choosing Phone Screen Items
An Overview of Your Phone Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 17 Choosing Phone Screen Items There are different ways to choose items on your phone’s screen. Cleaning and Maintaining the Phone Screen Cisco Unified IP Phone 7975G, 7971G-GE, and ...
Page 24 - Understanding Feature Buttons and Menus
18 OL-22332-01 Cisco Unified IP Phone 7965G and 7945G Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. Understanding Feature Buttons and Menus Press a feature button to open or close a fe...
Page 25 - Accessing the Help System on Your Phone; Understanding Feature Availability
An Overview of Your Phone Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 19 Accessing the Help System on Your Phone Your phone provides a comprehensive online help system. Help topics appear on the phone screen. Understanding Feature Availability Dependin...
Page 26 - Understanding SIP vs. SCCP
20 OL-22332-01 Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. Th...
Page 27 - Basic Call Handling; Placing a Call—Basic Options
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 21 Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic...
Page 28 - Placing a Call—Additional Options
22 OL-22332-01 • When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook. • If you mak...
Page 30 - Answering a Call
24 OL-22332-01 Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. Place a call using Fast Dial Note Before using this option, your system administrator must configure this feature and assign a service URL to the line butto...
Page 33 - Using Mute
Basic Call Handling Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 27 Tips • Engaging the Hold feature typically generates music or a beeping tone. • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone...
Page 35 - Viewing Multiple Calls
Basic Call Handling Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 29 Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. In standard viewing mode, your phone displays calls...
Page 36 - Transferring Calls
30 OL-22332-01 Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up. • If on-hook transfer is not e...
Page 37 - Sending a Call to a Voice Message System; Forwarding Calls to Another Number
Basic Call Handling Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 31 Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone confi...
Page 39 - Using Do Not Disturb
Basic Call Handling Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 33 Using Do Not Disturb You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your s...
Page 40 - Using Conference Features; Using Conference
34 OL-22332-01 Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone. • Conference—Enables you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference but...
Page 41 - Using Join
Basic Call Handling Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 35 Using Join Join enables you to combine two or more existing calls to create a conference in which you are a participant. Tips • If you frequently join more than two parties into a singl...
Page 42 - Using cBarge
36 OL-22332-01 Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. Using Meet-Me Meet-Me conferencing enables you to start or join a conference by calling the conference number. Tip If you call a secure Meet-Me conference number from a non-secure phon...
Page 43 - Viewing or Removing Conference Participants; Placing or Receiving Intercom Calls
Basic Call Handling Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 37 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. Placing or Receiving Intercom Calls You c...
Page 45 - Speed Dialing
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 39 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed ...
Page 46 - Picking Up a Redirected Call on Your Phone
40 OL-22332-01 Picking Up a Redirected Call on Your Phone Call PickUp enables you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers. Use Fast Dial 1. Create a Personal Address Book e...
Page 47 - Storing and Retrieving Parked Calls
Advanced Call Handling Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 41 Tips • If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time ). • If you press GPickUp or Group P...
Page 48 - Logging Out of Hunt Groups
42 OL-22332-01 Tips • You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone or on you...
Page 49 - Using a Shared Line; Understanding Shared Lines; Using Barge to Add Yourself to a Shared-Line Call
Advanced Call Handling Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 43 Tip Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone. Using a Shared Line Your system administrator might ask you to use a shared line if you:...
Page 50 - Understanding Barge Features; Using Barge Features
44 OL-22332-01 Understanding Barge Features cBarge and Barge Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either cBarge or Barge: • cBarge converts the call into a standard conference, allowing you to add new participants. (See Making C...
Page 51 - Preventing Others from Viewing or Barging a Shared-Line Call
Advanced Call Handling Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 45 • If a phone that is using the shared line has Privacy disabled and is configured with Private Line Automated Ringdown (PLAR), the barge and cBarge features will still be available. ...
Page 52 - Using BLF to Determine a Line State
46 OL-22332-01 Using BLF to Determine a Line State Busy Lamp Field (BLF) features allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are moni...
Page 53 - Making and Receiving Secure Calls
Advanced Call Handling Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 47 Making and Receiving Secure Calls Depending on how your system administrator configured your phone system, your phone may support making and receiving secure calls. Your phone can su...
Page 55 - Tracing Suspicious Calls
Advanced Call Handling Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 49 Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator. Note A device en...
Page 56 - Using Cisco Extension Mobility
50 OL-22332-01 Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. • An MLPP-enabled call retains its priori...
Page 58 - Managing Business Calls Using a Single Phone Number
52 OL-22332-01 Managing Business Calls Using a Single Phone Number Intelligent Session Control associates your mobile phone number with your business IP phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings....
Page 61 - Using a Handset, Headset, and Speakerphone; Using a Handset
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 55 Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is ...
Page 62 - Using a Speakerphone
56 OL-22332-01 If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 57 . Using a Wireless Headset Cisco Unified IP Phone 7975G, 7965G, and 7945G support wireless headsets. Refer to the wireless headset documentation for information about using the wireless headset’s remot...
Page 63 - Using AutoAnswer with a Headset or Speakerphone
Using a Handset, Headset, and Speakerphone Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 57 Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system adminis...
Page 65 - Changing Phone Settings; Customizing Rings and Message Indicators
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 59 Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your...
Page 66 - Customizing the Phone Screen
60 OL-22332-01 Tip You can customize your phone to have up to six distinctive ring tones. In addition, you can have a default ring tone. Customizing the Phone Screen You can adjust the characteristics of the phone screen. Change the way the audible voice message indicator sounds on your phone 1. Log...
Page 69 - Using Call Logs and Directories; Using Call Logs
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 63 Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains call logs that c...
Page 71 - Directory Dialing
Using Call Logs and Directories Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 65 Tips • (SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries....
Page 72 - Using Corporate Directory on Your Phone; Using Personal Directory on Your Phone
66 OL-22332-01 Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Using Personal Directory on Your Ph...
Page 75 - Accessing Voice Messages
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 69 Accessing Voice Messages To access voice messages, press the Messages button . Note Your company determines the voice-message service that your phone system uses. For the most accurate and detailed informa...
Page 77 - Using the User Options Web Pages; Accessing Your User Options Web Pages
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 71 Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your co...
Page 78 - Configuring Features and Services on the Web; Using the Personal Directory on the Web; Using Your Personal Address Book on the Web
72 OL-22332-01 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 71 . Using the Personal Directory on the Web The Personal Director...
Page 79 - Configuring Fast Dials on the Web
Using the User Options Web Pages Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 73 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Edit a PAB entry 1. Search for a PAB entry. 2. Click a n...
Page 80 - Using the Address Book Synchronization Tool; Setting Up Speed Dials on the Web
74 OL-22332-01 Tips • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry. These Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label. Using the Address Book Synchronization Too...
Page 81 - Setting Up Phone Services on the Web
Using the User Options Web Pages Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 75 Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). Y...
Page 83 - Controlling User Settings on the Web; Controlling Line Settings on the Web
Using the User Options Web Pages Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 77 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Tip Your PIN and password allow you to access different featu...
Page 85 - Setting Up Phones and Access Lists for Mobile Connect
Using the User Options Web Pages Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 79 Setting Up Phones and Access Lists for Mobile Connect When using Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls us...
Page 87 - Using Cisco
Using the User Options Web Pages Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 81 Using Cisco WebDialer Cisco WebDialer enables you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system adminis...
Page 89 - Understanding Additional Configuration Options
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 83 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This...
Page 91 - Troubleshooting Your Phone
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 85 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general prob...
Page 92 - Viewing Phone Administration Data
86 OL-22332-01 Viewing Phone Administration Data Your system administrator may ask you to access administration data on your phone for troubleshooting purposes. You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the c...
Page 93 - Using the Quality Reporting Tool
Troubleshooting Your Phone Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 87 Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You ca...
Page 97 - Index
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 91 Index A Abbreviated Dialing 74 access list 79 Address Book Synchronization Tool 74 answering calls 24 ASCII label field support 74 audio problems 87 audio, quality of 7 authenticated calls 47 Auto Dial 21 ...
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Cisco 3545
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Cisco Dial NMS
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