Cisco CP7921GAK9RF - Manuals

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 1 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone capabilities, or refe...

2 OL-16131-01 Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ Internatio...

6 OL-16131-01 • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system wi...

Connecting Your Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 7 Connecting Your Phone Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network. A ...

8 OL-16131-01 Charging the Phone Battery You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone. For more information, see these sections: • Using the AC Power Supply to Charge the Battery, page 9 • Using the USB Cable and USB Port on th...

Connecting Your Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 9 Note You can also charge your battery by using a desktop charger or a multi-charger. For more information, see the Cisco Unified Wireless IP Phone 7921G Accessory Guide . Using the ...

Connecting Your Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 11 Using the USB Cable and USB Port on the PC to Charge the Battery You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on your PC. Chargin...

12 OL-16131-01 Powering On the Phone After charging the battery, you must power on the phone to make and receive calls. Tip Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered on and connected to the wireless network when using battery power, the i...

Connecting Your Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 13 Setting Username and Passwords When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network. As...

14 OL-16131-01 Registering with TAPS After your phone is connected to the wireless LAN network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone. To register wi...

16 OL-16131-01 Securing the Phone with a Lock Set and Cable Lock You can secure the Cisco Unified Wireless IP Phone 7921G to a desk top by ordering the lock set from Cisco. For more information, refer to the Cisco Unified Wireless IP Phone 7921G Accessory Guide . To install the lock set, use the dia...

18 OL-16131-01 An Overview of Your Phone Your Cisco Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference call...

An Overview of Your Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 19 Understanding Buttons and Hardware You can use the graphic below to identify buttons and hardware on your phone. 1 Indicator light (LED) Provides these indications: • Solid red...

22 OL-16131-01 Understanding Phone Screen Features Because the Cisco Unified Wireless IP Phone 7921G has only two softkeys, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active...

24 OL-16131-01 Understanding the Home Screen Display The home screen is the display on your phone screen when it is idle. A home screen can be the main phone screen or Line View. Your system administrator determines how the home screen is displayed on your phone. Home Screen with Main Phone Screen D...

An Overview of Your Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 25 Home Screen in Line View This is a home screen in Live View. To access the main phone screen, press . Understanding Feature Buttons and Menus From the main phone screen, you ca...

26 OL-16131-01 Accessing the Help System on Your Phone Your phone provides an online help system. Help topics appear on the screen. Select a menu option Do one of these actions: • Press the keypad number key for the item. • Scroll to highlight the item, and then press the button (center of the navig...

An Overview of Your Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 27 Using Phone Buttons The phone keypad and buttons provide these shortcuts to frequently used functions. Understanding Lines vs. Calls To avoid confusion about lines and calls, r...

28 OL-16131-01 Understanding Line and Call Icons This is what your main phone screen looks like with two active calls, one on hold (23827) and another connected (3956933). Your phone displays these icons to help you determine the line and call state. 1 Phone Status line Icons and your directory numb...

Basic Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 31 Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more informatio...

Basic Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 33 • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. • If you hear a beep tone from your phone, you m...

36 OL-16131-01 Answering a Call You can answer a call by using several options, if they are available on your phone. If you want to... Then... For more information, see... Answer a call Press . Using Any Key to Answer the Phone, page 72 Silence the ring for an incoming call Press or .  The call con...

Basic Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 37 Tips • To use any button to answer a call, see Changing Keypad Settings, page 72 . • You can answer an incoming call even when the keypad is locked. • If you were using an applicatio...

38 OL-16131-01 Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID in the call view. If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back to ringing on your phone after a certa...

Basic Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 39 Using Mute With Mute enabled, you can hear other parties on a call, but they cannot hear you. You can use Mute with the phone or a headset. Switching Between Multiple Calls You can s...

40 OL-16131-01 Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Switch an in-progress call on your wireless IP phone to a mobile phone 1. Press Options > Mobility and select Send call to mobile . 2. ...

Basic Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 41 Tips • If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer, or choose Options > Trnsfer and then disconnect. • If on-hook transfer is ...

42 OL-16131-01 Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. • You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restr...

Basic Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 43 • If both DND and auto-answer are enabled, only intercom calls will be auto-answered. Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multi...

Basic Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 45 Tips • Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join . • Dependi...

46 OL-16131-01 Tips • If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then press Options > Join to complete the action. • When Join completes, caller ID changes to “Conference.” • You may be able to c...

Basic Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 47 Tip If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Receiving S...

48 OL-16131-01 Placing or Receiving Intercom Calls You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipient’s handset or headset is in use, ...

50 OL-16131-01 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to press a hot key or select from a listing to ...

Advanced Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 51 To make a call, select a speed dial ( ) from the Line View. For more information, see Using Speed Dial and Fast Dial, page 51 and Setting Up Speed Dials on the Web, page 88 . Abbr...

52 OL-16131-01 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. Use speed-dial numbers to call other numbers (not in Pho...

Advanced Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 53 Tips • If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time). • If you choose GPickUp and ent...

54 OL-16131-01 Tip You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hun...

Advanced Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 55 Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworker...

56 OL-16131-01 Understanding Barge Features cBarge and Barge Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either Barge or cBarge. • cBarge converts the call into a standard conference, allowing you to add new participants. (See Making C...

Advanced Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 57 Preventing Others from Viewing or Joining a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or bargin...

58 OL-16131-01 Tips • Your phone might play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only). • BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call). Making and Receiving Secure Calls Dep...

Advanced Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 61 Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting tones that differ from the standard tones. • If you enter an invalid MLPP a...

62 OL-16131-01 Tips • EM automatically logs you out after a certain amount of time. You system administrator establishes this time limit. • Changes that you make to your EM profile (from the User Options web pages) take effect the next time that you log in to EM on a phone. • Settings that are contr...

Advanced Call Handling Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 63 Tips • When calling Mobile Voice Access, you need to enter the number you are calling from in addition to the PIN if any of the following are true: – The number you are calling fr...

64 OL-16131-01 The Application Button can also be configured to start an application immediately after you press it, or only after you hold it for several seconds. For more information, see your system administrator. Using the Push to Talk Service The Push to Talk service provides immediate communic...

Using a Handset, Headset, and Speakerphone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 65 Using a Handset, Headset, and Speakerphone You can use your phone as a mobile handset, a speakerphone, with a headset, or with the speakerphone in the desktop ...

Using a Handset, Headset, and Speakerphone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 67 Obtaining Headsets Your phone supports wired headset jack types with a 2.5 mm, 3-band/ 4 connector. For information about purchasing headsets, see Headset Info...

68 OL-16131-01 Changing Phone Settings You can personalize your wireless IP phone by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu. Customizing Rings You can customize your phone by choosing a ring type f...

Changing Phone Settings Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 69 Tips • You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages. • To return to the Settings menu, press Back after saving the change or pres...

Changing Phone Settings Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 71 Customizing the Phone Screen You can customize the left softkey (when the phone is idle), your phone screen display brightness, and the language on your phone screen. If you want...

72 OL-16131-01 Changing Keypad Settings You can set the keypad to automatically lock, to make tones, and to answer a call. See these sections for more information: • Using Any Key to Answer the Phone, page 72 • Setting the Keypad to Automatically Lock, page 73 • Changing the Keypad Tones, page 74 Us...

Changing Phone Settings Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 73 Setting the Keypad to Automatically Lock To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can set the length of time before your...

74 OL-16131-01 Changing the Keypad Tones You can enable or disable the tones when you press a key on your keypad. Viewing Your Network Profile List Network profiles provide predefined settings for access to the wireless network and for authentication and encryption in your system. Your system admini...

Using Call Logs and Directories Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 75 Using Call Logs and Directories This section describes how you can use call logs and directories in the Directory menu. Using Call Logs Your phone maintains records of yo...

76 OL-16131-01 Tip • Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information. • To view the complete call record of a multiparty call (for example, of a call ...

Using Call Logs and Directories Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 77 Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. Tips • Use the numbers on your keypad to enter characters on your p...

78 OL-16131-01 Cisco Unified Communications Manager Release 5.1 and Later This section describes how to set up and use Personal Directory on your phone when you are connected to a Cisco Unified Communications Manager 5.0 or later. Alternately, see Using Personal Directory on the Web, page 89 . If yo...

80 OL-16131-01 Tips • Your system administrator can provide the user ID and PIN that you need to log in to Personal Directory. • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. • Use the numbe...

84 OL-16131-01 Accessing Voice Messages When the phone displays “You Have VoiceMail” or a red blinking light, you can access your messages from your phone. Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the...

Accessing Your User Options Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 85 Accessing Your User Options Web Pages Your wireless IP phone is a network device that can share information with other network devices in your company, including yo...

86 OL-16131-01 Tips for Navigating the User Options Web Pages • Select your device from the menu page to see all of your options. • Click Update to apply and save your changes. • Click Return to the Menu to get back to the context-sensitive menu. • Click Log Off to exit the User pages. Subscribing t...

88 OL-16131-01 Tip Use the Device Configuration page to access all of the configuration options available for your phone (other pages might not provide access to all options). Configuring Features and Services on the Web These topics describe how to configure features and services from your User Opt...

Accessing Your User Options Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 89 Note For help using speed-dial features, see Speed Dialing, page 50 . Tips • You can have up to six numbers appear in your Line View screen (a combination of line a...

90 OL-16131-01 Note You can also access PAB and Fast Dials from your phone. See Using Personal Directory on Your Phone, page 77 . Using Your Personal Address Book on the Web This section describes how to use your PAB from your User Options web pages. Configuring Fast Dials on the Web This section de...

Accessing Your User Options Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 91 Tips, • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries, which are labe...

92 OL-16131-01 Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this afte...

Accessing Your User Options Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 93 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Your PIN and password allow you to access different f...

94 OL-16131-01 Tips • Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. • Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. • For more information about these services, ask your system administrator. Contro...

Accessing Your User Options Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 95 Tip You cannot change the Ring Settings for the phone from the User Options web pages. Using Cisco WebDialer Cisco WebDialer allows you to make calls on your wirele...

Accessing Your User Options Web Pages Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 97 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and re...

100 OL-16131-01 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to disc...

102 OL-16131-01 Troubleshooting Your Phone This section provides troubleshooting information for your wireless IP phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom E...

Troubleshooting Your Phone Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 103 Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. The softkey that you want ...

104 OL-16131-01 Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to your system administrator. Depending on configuration, ...

Cisco One-Year Limited Hardware Warranty Terms Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 105 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during t...

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 1 Index A abbreviated dialing 88 access lists creating 98 accessibility 6 accessories for phone 14 ad hoc conference, See conference calls answer/send button 21 answering calls 36 application button 21 aut...