Cisco 7971G-GE - Manuals

Contents vi Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Trust List Menu 4-31 802.1X Authentication and Status 4-31 C H A P T E R 5 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Pho...

Contents vii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Expansion Module(s) Screen 7-12 Call Statistics Screen 7-13 C H A P T E R 8 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-1 Disab...

Contents viii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-1...

Contents ix Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E...

xi Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Preface Overview Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 provides the information you need to understand, install, co...

xii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Preface Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phon...

xiii Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Preface Cisco Unified Communications Manager Administration These publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_product...

C H A P T E R 1-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7970 Series are full-featured telephones that provide voice communication over an Internet Prot...

1-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? What Networking Protocols Are Used? Cisco Unified IP Phones support several industry-standar...

1-7 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7970 Series? What Features are Supported on the Cisco Unified IP Phone...

1-8 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Configuring Telephony Features You can modify certain settings for t...

1-10 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Overview of Supported Security Features Table 1-3 provides an overv...

1-12 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Related Topics • Understanding Security Profiles, page 1-12 • Ident...

1-13 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Related Topics • Identifying Authenticated, Encrypted, and Protecte...

1-14 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Establishing and Identifying Secure Conference Calls You can initia...

1-15 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Call Security Interactions and Restrictions Cisco Unified Communica...

1-16 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Supporting 802.1X Authentication on Cisco Unified IP Phones These s...

1-17 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones • Cisco Unified IP Phone—The phone acts as the 802.1X supplicant, w...

1-18 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones If the initiator phone is configured for encryption, the barge i...

1-21 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified Comm...

2-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone Understanding How the Cisco Unified IP Phone Interacts with the VLAN The Cisc...

2-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone • Power Outage, page 2-5 • Obtaining Additional Information about Power, page...

2-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone Phone Power Consumption and Display Brightness The power consumed by a phone ...

2-6 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Obtaining Additional Information about Power For related informati...

2-7 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process A phone accesses a default configuration file named XmlDefault.cnf...

2-10 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Table 2-5 provides an overview of thes...

2-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Note When you configure the cluster fo...

2-12 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols Adding Phones with Cisco Unified Communications Ma...

2-13 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols • Converting an In-Use Phone from SIP to SCCP, pag...

2-14 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Procedure Step 1 In Cisco Unified Communications ...

C H A P T E R 3-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 3 Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone 7970 Series on an IP telephony n...

3-2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Components • IP network that supports DHCP or manual assignment of IP address, ...

3-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Components Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex c...

3-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970 Series Components Note In some cases, hum may be reduced or eliminated by using a loca...

3-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone • Shorten the length of the external device cable. • Apply ferrites or other such devices on t...

3-7 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 Attaching the Cisco Unified IP Phone Expansion Module 7914 The Cisco Unif...

3-8 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Note Refer users to their User Options web pages so they can configure buttons...

3-9 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Figure 3-3 Connecting a Cable Lock to the Cisco Unified IP Phone 7970 Series M...

3-10 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process Procedure Step 1 Push in the footstand adjustment button. Step 2 Adjust the footstand so it is ...

3-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings Caution If the line keys flash red in sequence after flashing yellow, do not power down the ph...

3-12 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone • DNS server IP address Collect this information and see the instructions in Cha...

C H A P T E R 4-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify bef...

4-2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7970 Series • Editing Values, page 4-3 • Overview of Options Configur...

4-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7970 Series Unlocking and Locking Options Configuration options that ...

4-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone Note The Cisco Unified IP Phone provides several methods you can use to r...

4-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, ...

4-10 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, ...

4-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu • Media Configuration Menu, page 4-19 • Power Save Configuration Menu, page 4-22 • Ethernet ...

4-13 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu SIP General Configuration Menu The SIP General Configuration menu displays information about...

4-15 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page...

4-16 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Locale Configuration Menu The Locale Configuration menu displays information about the user ...

4-17 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu NTP Configuration Menu (SIP Phones Only) The NTP Configuration menu displays information abo...

4-19 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Media Configuration Menu The Media Configuration menu displays whether the headset, speakerp...

4-22 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Power Save Configuration Menu The Power Save Configuration menu displays the settings that c...

4-23 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Ethernet Configuration Menu The Ethernet Configuration menu includes the options that are de...

4-25 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu QoS Configuration Menu The QoS Configuration menu displays information that relates to quali...

4-29 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Security Configuration Menu The Security Configuration that you access directly from the S...

4-30 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu CTL File Menu The CTL File screen includes the options that are described in Table 4-20 . ...

4-31 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Procedure Step 1 Press **# to unlock options on the CTL File menu. If you decide not to co...

C H A P T E R 5-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Ci...

5-16 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories Configuring Corporate and Personal Directories The Directories button...

5-17 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates Configuring Corporate Directories Cisco Unified Communications Manager uses a Light...

5-19 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features, Templates, Services, and Users Configuring Softkey Templates Note If you change the service URL, remove an IP phone service parameter, or change th...

5-20 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features, Templates, Services, and Users Setting Up Services To configure softkey templates, choose Device > Device Settings > Softkey Template from Ci...

5-21 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Refer to Cisco Unified Communications Manager Administration Guide for more info...

C H A P T E R 6-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 6 Customizing the Cisco Unified IP Phone This chapter explains how you customize configuration files, phone ring sounds, background images, and other phone features. ...

6-2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are imple...

6-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following r...

6-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images The image choices that users see come from PNG images and an XML file (called List.xml) that are ...

6-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images PNG File Requirements for Custom Background Images Each background image requires two PNG files: ...

6-6 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Note If the folder does not exist, the folder is created and the files are uploaded to the folder. Step ...

6-7 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 6 Customizing the Cisco Unified IP Phone Configuring the Idle Display • Advertise G.722 Codec—From Cisco Unified Communications Manager Administration, choose Device > P...

7-2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Model Information Screen The Model Information screen includes th...

7-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Status Menu To display the Status menu, press the Settings button and then sel...

7-9 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Network Statistics Screen The Network Statistics screen displays information a...

7-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information ab...

7-13 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Call Statistics Screen The Call Statistics screen displays counters statistic...

C H A P T E R 8-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, includin...

8-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access Disabling and Enabling Web Page Access For security purposes, you may choose to prev...

8-8 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Network Statistics These network statistics areas on a phone’s web page provide information about networ...

8-10 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Logs Device Logs The Device Logs area on a phone’s web page provides information you can use to help monitor and tr...

C H A P T E R 9-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 9 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified Unified IP Phone 7970 Seri...

9-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • Verifying TFTP Server Settings, page 9-3 • Verifying IP Addressing and Routing, page 9-3 • Verifying DNS Sett...

9-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems If you are using DHCP, check the IP addresses distributed by your DHCP server. Refer to Understanding and Troub...

9-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Note A service must be activated before it can be started or stopped. To activate a service, choose Tools > ...

9-6 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly If the phone is already in the Cisco Unified Communications Manager database, its configuration...

9-7 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Verifying DHCP Settings Follow this process to help determine if the phone has been properly co...

9-8 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Procedure Step 1 Use the Erase softkey to reset phone settings to their default values. Se...

9-10 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP...

9-13 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting o...

9-14 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following in...

9-15 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problem...

9-16 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls It is important to distinguish significant changes from random changes in metrics. Significant chan...

9-17 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Chapter 9 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Note Voice quality metrics do not account for noise or distortion, only frame loss. Wher...

A-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 A P P E N D I X A Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users ...

A-2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Appendix A Providing Information to Users Via a Website How Users Access the Online Help System on the Phone How Users Access the Online Help System on the Phone This Cisco Unified...

A-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Appendix A Providing Information to Users Via a Website How Users Subscribe to Services and Configure Phone Features End-users can access runtime versions of the eLearning tutorial...

A-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries • How to access the voice mail messaging system account. Make sure that you h...

C-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 A P P E N D I X C Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If you are supporting Cisco Un...

C-2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Appendix C Supporting International Users Support for International Call Logging Note All languages may not be immediately available, so continue to check the website for updates. ...

D-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 A P P E N D I X D Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7970 Series. • Physical and Operating Environ...

D-2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Appendix D Technical Specifications Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/100/1000Base...

E-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 A P P E N D I X E Basic Phone Administration Steps This appendix provides minimum, basic configuration steps for you to do the following: • Add a new user to Cisco Unified Communic...

E-2 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Appendix E Basic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Unified Communications Manager This section describes steps...

E-3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Appendix E Basic Phone Administration Steps Configuring the Phone Procedure Step 1 Choose User Management > End User , then click Add New. The End User Configuration window appe...

E-7 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps Performing Final End User Configuration Steps If you are not already on the End User Confi...

IN-1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01 I N D E X Symbols "more" Softkey Timer 4-18 .cnf.xml configuration file 2-7 Numerics 10/100/1000 PC port 3-2 See also access port 10/100/1000 SW port 3-2 See also network ...