Cisco 7970 Series - Manuals

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -9 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or re...

-10 OL-16993-01 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/...

Getting Started Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -11 Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommend...

-12 OL-16993-01 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 1 DC adaptor port (DC48V) 6 Handset port 2 AC-to-DC power su...

An Overview of Your Phone Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -15 An Overview of Your Phone Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer u...

-18 OL-16993-01 Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines—Each corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to eight lines. To see your phone lines, look at the right...

An Overview of Your Phone Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -19 • Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to ...

-20 OL-16993-01 Understanding Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open. One-way intercom call The intercom line is sending or receiving one-way audio. See Placing or Receiving Intercom Calls, page 41 . Two-way intercom c...

An Overview of Your Phone Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -21 Choosing Touchscreen Items There are three ways to choose items on your phone’s touchscreen. Cleaning and Maintaining the Touchscreen You can use the Display button to disable...

-22 OL-16993-01 Caution Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Enable the touchscr...

An Overview of Your Phone Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -23 Accessing the Help System on Your Phone Your phone provides a comprehensive online help system. Help topics appear on the touchscreen. Understanding Feature Availability Depen...

-24 OL-16993-01 Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. T...

Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -25 Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more informati...

-26 OL-16993-01 • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system admin...

Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -29 Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see....

-30 OL-16993-01 Tip If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Ending a Call To end a call, simply hang up. Here are some more details. Answer a priority call (SCCP phones only) Hang up the current call and pres...

Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -31 Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button f...

Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -33 Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination. Viewing Multiple Calls...

-34 OL-16993-01 Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up. • If on-hook transfer is not ...

Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -35 Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone c...

-36 OL-16993-01 You can access Call Forward All on your phone; other call forwarding features are accessible only on your Cisco Unified CM User Options web pages. Your system administrator determines which call forwarding features are available to you. Tips • Enter the call forward target number exa...

Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -37 Your intercom lines still ring when DND is active. Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. ...

-38 OL-16993-01 Using Conference Conference allows you to call each participant. Conference is available on most phones. If you want to... Then... Create a conference 1. From a connected call, press Confrn or Conference . (You may need to press the more softkey to see Confrn .) 2. Enter the particip...

Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -39 Using Join (SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a confere...

-40 OL-16993-01 Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number. Tip If you call a secure Meet-Me conference number from a non-secure phon...

Basic Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -41 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. Placing or Receiving Intercom Calls Y...

Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -43 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs a...

-44 OL-16993-01 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. Tips • Depending on how your phone is configured, you m...

Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -45 • Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest priority. • If you have multiple lines and want to pick up the call on a non-prim...

-46 OL-16993-01 Tips • You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7970 or ...

Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -47 Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usu...

-48 OL-16993-01 Single-button and Multi-touch Barge Your system administrator determines whether the barge feature on your phone (cBarge or Barge) operates as a single-button or multi-touch feature. • Single button barge allows you to press a line button to barge a call (SCCP phones only). • Multi-t...

Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -49 Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or bargi...

-50 OL-16993-01 Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are mon...

Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -51 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your ph...

-52 OL-16993-01 Prioritizing Critical Calls (SCCP phones only) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel ...

Advanced Call Handling Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -53 – Put the call on hold – Transfer the call – Add the call to a three-way conference – Answer the call using PickUp • MLPP overrides the Do Not Disturb (DND) feature. Using Cisco ...

-54 OL-16993-01 Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle calls associated with your desktop phone number. A smartphone is a mobile phone with personal computer capabilities such as web browsin...

-56 OL-16993-01 Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. The ringing line is automatically selected. Ask your system administrator about opti...

Using a Handset, Headset, and Speakerphone Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -57 Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see Headset Information, page 14 . Using A...

-58 OL-16993-01 Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also ad...

Changing Phone Settings Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -59 Customizing the Touchscreen You can adjust the characteristics of the touchscreen. If you want to... Then... Change the touchscreen brightness 1. Choose > User Preferences &g...

-60 OL-16993-01 Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. Your phone adm...

-62 OL-16993-01 Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory. • Personal Directory—I...

Using Call Logs and Directories Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -63 Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up ...

Accessing Voice Messages Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -65 Accessing Voice Messages To access voice messages, press the Messages button . Note Your company determines the voice message service that your phone system uses. For the most ...

-66 OL-16993-01 Using the Cisco Unified CM User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pag...

Using the Cisco Unified CM User Options Web Pages Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -67 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web page...

-68 OL-16993-01 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Search for a PAB entry 1. Choose User Options > Personal Address Book . 2. Specify search information and click Find . Edit a PAB entry 1. Search for a PAB entry. 2....

Using the Cisco Unified CM User Options Web Pages Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -69 Tips • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are...

Using the Cisco Unified CM User Options Web Pages Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -71 Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes a...

-72 OL-16993-01 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Add a service to an available programmable phone button 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Service URL . Note If y...

Using the Cisco Unified CM User Options Web Pages Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -73 Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Perso...

Using the Cisco Unified CM User Options Web Pages Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -75 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use...

Using the Cisco Unified CM User Options Web Pages Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -77 Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser....

Understanding Additional Configuration Options Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -79 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific softkey and button templates along with ...

Troubleshooting Your Phone Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -81 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to hel...

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -85 Index A Abbreviated Dialing 43, 69 Address Book Synchronization Tool 69 answering calls 29 ASCII label field support 70 audio, quality of 14 authenticated calls 51 Auto Dial 25 AutoAnswer 57 B barge an...