Cisco 7961G/7961G-GE - Manuals

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 9 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilit...

10 OL-16994-01 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cis...

Getting Started Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 11 Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Cisco Product Security O...

12 OL-16994-01 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics and table below to connect your phone. 1 DC adaptor port (DC48V) 5 Access port (10/100 1 PC) 2 AC-t...

An Overview of Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 15 An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feat...

18 OL-16994-01 Understanding Lines and Calls To avoid confusion about lines and calls, refer to these descriptions: Lines—Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco ...

An Overview of Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 19 Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number accord...

20 OL-16994-01 Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: One-way intercom call The intercom line is sending or receiving one-way audio. See Placing or Receiving Intercom Calls, page 40 . Two-way intercom ...

An Overview of Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 21 Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone component...

22 OL-16994-01 Accessing the Help System on Your Phone Your phone provides a comprehensive online help system. Help topics appear on the phone screen. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you ...

An Overview of Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 23 Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Pr...

24 OL-16994-01 Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone....

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 25 • If you make a mistake while dialing, press << to erase digits. • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system adm...

28 OL-16994-01 Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Answer with a headset Press , if unlit. Or, if is already lit, press Answer or (flashing). Note The p...

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 29 Tip If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Ending a Call To end a call, hang up...

30 OL-16994-01 Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green. With a shared line, when you place a call on hold, the line button flashes green and the p...

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 31 • Your system administrator determines the duration between Hold Reversion alerts. Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear y...

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 33 Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. Tips • If on-hook transfer is enabled on your phone...

34 OL-16994-01 Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. • If th...

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 35 Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. • You can forwar...

36 OL-16994-01 Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone. • Confere...

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 37 Using Conference Conference allows you to call each participant. Conference is available on most phones. If you want to... Then... Create a conference 1. From a connected c...

38 OL-16994-01 Using Join (SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls that are on a single phone line 1. From an active call, highlight...

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 39 Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. Using Meet-Me Meet-Me conferencing allows you to start or join a confer...

40 OL-16994-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. Placing or Receiving Intercom Calls You can make an intercom call to a target phone that auto-answers the call in speakerphone mode with mute...

42 OL-16994-01 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or se...

Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 43 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might...

44 OL-16994-01 • Pressing OPickUp or Other PickUp or connects you to the call in the pickup group with the highest priority. • If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey or button. • If you use the...

Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 45 Tips • You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. • Your system ad...

46 OL-16994-01 Understanding Shared Lines Remote-in-Use Icon The Remote-in-Use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears. Sharing Call Information and Barging Phone...

Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 47 Single-button and Multi-touch Barge Your system administrator determines whether the barge feature on your phone (cBarge or Barge) operates as a single-button or multi-t...

48 OL-16994-01 Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. Tips • If the phone that shares your line has Privacy enabled, you ca...

Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 49 Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a speed-dial button, call log, or ...

50 OL-16994-01 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones partic...

Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 51 Prioritizing Critical Calls (SCCP phones only) In some specialized environments, such as military or government offices, you might need to make and receive urgent or cri...

52 OL-16994-01 • If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. • An MLPP-enabled call retains its priority and preemptive status when you: – Put the call on hold – Transfer the call – Add the call to a three-way conference – Answer the call using Pick...

Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 53 Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle calls associated wit...

Using a Handset, Headset, and Speakerphone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 55 Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset...

Using Call Logs and Directories Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 57 Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Ca...

Using Call Logs and Directories Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 59 Tip (SCCP phones only) To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the...

60 OL-16994-01 Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This s...

Changing Phone Settings Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 63 Changing Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message In...

64 OL-16994-01 Customizing the Phone Screen You can adjust the characteristics of your phone screen. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast . 2. To make adjustments, press Up , Down or . 3. Press Save , or press Cancel . Note If you a...

Accessing Voice Messages Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 65 Accessing Voice Messages To access voice messages, press the button. Note Your company determines the voice message service that your phone system uses. For the most a...

66 OL-16994-01 Using the Cisco Unified CM User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web page...

Using the Cisco Unified CM User Options Web Pages Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 67 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options...

68 OL-16994-01 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Search for a PAB entry 1. Choose User Options > Personal Address Book . 2. Specify search information and click Find . Edit a PAB entry 1. Search for a PAB entry. 2. ...

Using the Cisco Unified CM User Options Web Pages Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 69 Tips • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial en...

Using the Cisco Unified CM User Options Web Pages Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 71 Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock...

72 OL-16994-01 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Add a service to an available programmable phone button 1. Choose User Options > Device . 2. Choose a phone from the Name drop-down menu. 3. Click Service URL . Note If yo...

Using the Cisco Unified CM User Options Web Pages Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 73 Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility...

Using the Cisco Unified CM User Options Web Pages Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 75 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you wa...

80 OL-16994-01 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to...

82 OL-16994-01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Sympt...

Troubleshooting Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 83 Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. Using the Quality...

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 85 Index A Abbreviated Dialing 69 Address Book Synchronization Tool 69 answering calls, options for 28 ASCII label field support 70 audio problems 83 audio, quality of 14 authenticated calls 50 A...