Cisco 7941G/7941G-GE - Manuals

2 OL-8163-01 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ Internation...

Getting Started Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 11 Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such...

12 OL-8163-01 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone. 1 DC adaptor port (DC48V) 5 Access port (10/100 1 PC) 2 AC-to-D...

An Overview of Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 15 An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature tel...

An Overview of Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 19 Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: Cleaning the Phone Screen Use only ...

20 OL-8163-01 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Understanding the Help System on Your Phone Your phone provides a comprehensive online help system. Help topics appear on the phone screen. If you want to... Then... Open or close a feature ...

An Overview of Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 21 Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: Lines—Each line corresponds to a directory number that others can use to...

22 OL-8163-01 Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or ava...

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 23 Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more informa...

24 OL-8163-01 Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Then... For more information, see... Place a call while ...

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 25 Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. Dial from a Personal Address Book (PAB) entry 1. C...

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 27 Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the handset, speakerphone, or a headset. Switchin...

28 OL-8163-01 You can use these additional methods to view multiple calls on multiple lines: Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... View calls on another line 1. Press . 2. Immediately press t...

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 29 Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up. • If on-hook transfer is not enabled on your ...

30 OL-8163-01 Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. • You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restri...

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 31 See the “Starting and Joining a Standard Conference” section on page 31 for additional instructions. Meet-Me Conference Calls You can create a Meet-Me conference by calling the Me...

Basic Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 33 Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Then... Start a Mee...

34 OL-8163-01 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or sel...

Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 35 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Ca...

36 OL-8163-01 Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The Remote-in-Use ico...

Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 37 Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge . Tips • If a phon...

38 OL-8163-01 Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. Tips • If the phone that shares your line has Privacy enabled, you can...

Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 39 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your ...

40 OL-8163-01 Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemp...

Advanced Call Handling Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 41 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts y...

42 OL-8163-01 Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see the “Headset Information” section on page 14. If you want ...

Using a Handset, Headset, and Speakerphone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 43 Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAns...

44 OL-8163-01 Using Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust th...

Using Phone Settings Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 45 Customizing the Phone Screen You can adjust the characteristics of your phone screen. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences &...

46 OL-8163-01 Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call logs...

48 OL-8163-01 Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Corporate Directory is set up and maintained by your system administrator. • Personal Directory—If...

Using Call Logs and Directories Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 49 Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set u...

52 OL-8163-01 Accessing Voice Messages To access voice messages, use the button. Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system. If you want to... ...

Customizing Your Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 53 Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including yo...

54 OL-8163-01 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See the“Accessing Your User Options Web Pages” section on page 53. Using Personal Directory on the Web The Personal...

Customizing Your Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 55 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Tips • You can create up to 500 Fast Dial and PAB...

56 OL-8163-01 Using the Address Book Synchronization Tool You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Uni...

Customizing Your Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 57 Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listi...

58 OL-8163-01 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your ph...

Customizing Your Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 59 Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, voice me...

Customizing Your Phone on the Web Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 61 Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system a...

Understanding Additional Configuration Options Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 63 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along wit...

Troubleshooting Your Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 65 Troubleshooting Your Phone This section provides information to help you troubleshoot problems with your phone. General Troubleshooting This section provides information to...

Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 67 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during...

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 69 Index A Address Book Synchronization Tool 56 answering calls, options for 25 ASCII label field support 56 , 57 audio problems 66 audio, quality of 14 authenticated calls 39 Auto Dial 23 AutoAnswer 43...