Cisco 7931G - Manuals

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 9 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below...

10 OL-15791-01 http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can acces...

Getting Started Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 11 Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Cisco Product Security Overview This product contains c...

12 OL-15791-01 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 1 DC Adaptor port (DC48V) (optional) 2 Network port (10/100 S...

An Overview of Your Phone Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 15 An Overview of Your Phone The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, allowing you to ...

An Overview of Your Phone Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 19 Understanding Lines and Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines—There are 24 programmable buttons (see Understanding Buttons and Hardware, page 15 ). Ty...

20 OL-15791-01 • Calls—Each line can support a single call. If multiple lines share a directory number, each line can still support one call each. Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state and feature accessibility on each line. Icon Li...

An Overview of Your Phone Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 21 Tip To help you remember the line key assignments, your system administrator might provide you with a pre-printed paper label. If not, remove the blank one and make your own labels. Understanding P...

An Overview of Your Phone Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 23 Accessing the Application Menu Use the Applications menu to access local phone features. Tip Some Application menu items (Settings, Directories, Services, Messages) can also be assigned to their ow...

24 OL-15791-01 Here are some details about using softkeys and line buttons to access features: Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator dete...

Basic Call Handling Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 25 Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Bas...

26 OL-15791-01 • Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information. Placing a Call—Additional Options You can place calls using special features and ser...

28 OL-15791-01 Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. Place a call using Fast Dial Note Before using this option, your system administrator must configure this feature and assign a service URL to the line butto...

Basic Call Handling Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 31 • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrato...

Basic Call Handling Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 33 Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press and then hang up. • If on-hook transfer is not enabled on your phone, hanging up without pressin...

Basic Call Handling Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 35 • Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links p...

36 OL-15791-01 Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available o...

Basic Call Handling Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 37 Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant. Tips • If you frequently join more than two parties into a single conference, you m...

38 OL-15791-01 Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number. Tip If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Rece...

Basic Call Handling Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 39 Placing or Receiving Intercom Calls You can make an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a ...

Advanced Call Handling Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 41 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. S...

42 OL-15791-01 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers. Tips • If multiple calls are available for pick up...

Advanced Call Handling Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 43 • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. • If you use the BLF Pickup feature on your phone, see Using BLF to Deter...

44 OL-15791-01 • Your system administrator can assign Directed Call Park buttons to available line buttons on your phone. • You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone. However, you will not be able to see the status of the directed call park n...

Advanced Call Handling Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 45 Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call du...

46 OL-15791-01 Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are moni...

Advanced Call Handling Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 49 Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • Multilevel Precedence and Preemption (MLPP) overrid...

50 OL-15791-01 Tips • EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit. • Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone; oth...

52 OL-15791-01 Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio d...

Using a Handset, Headset, and Speakerphone Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 53 Using Wideband with your Headset If you use a headset that supports wideband, you might experience improved audio sensitivity if you enable the wideband setting on your phone (this...

54 OL-15791-01 Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high vo...

Changing Phone Settings Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 55 Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, volume, and other settings. Customizing Rings and Message Indicators You can customize how your pho...

56 OL-15791-01 Customizing the Phone Screen You can adjust the characteristics of the phone screen. If you want to... Then... Change the phone screen brightness 1. Choose ( ) > Settings > User Preferences > Brightness . 2. To make adjustments, press t he Volume button. 3. Press Save , or pr...

Using Call Logs and Directories Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 57 Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button ( ) > Directories . Using Call Logs Yo...

Using Call Logs and Directories Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 59 – The second logged entry is the name/number of the first completed call of a multiparty call received on your phone. Directory Dialing Depending on configuration, your phone can provide corp...

60 OL-15791-01 Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This s...

Accessing Voice Messages Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 63 Accessing Voice Messages To access voice messages, use the Messages button ( ) > Messages . Note Your company determines the voice message service that your phone system uses. For the most accura...

64 OL-15791-01 Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can ...

Using the User Options Web Pages Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 65 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your ...

66 OL-15791-01 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code to a PAB entry 1. Create a PAB entry. See Using Your Personal Address Book on the Web, page 65...

Using the User Options Web Pages Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 67 Tips • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web ...

68 OL-15791-01 Your system administrator can give you access to TABSynch and provide detailed instructions. Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials Note For help using sp...

Using the User Options Web Pages Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 69 Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subs...

Using the User Options Web Pages Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 71 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Tip Your PIN and password allow you to access different features and services. ...

74 OL-15791-01 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations . You can al...

Using the User Options Web Pages Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 77 Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configu...

Understanding Additional Configuration Options Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 79 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and f...

Troubleshooting Your Phone Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 81 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot gen...

82 OL-15791-01 Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose ( ) > Settings > Network Configuration and select the netwo...

Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 83 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Yo...

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 85 Index A Abbreviated Dialing 41, 68 Address Book Synchronization Tool 67 answering calls 28 ASCII label field support 68 audio, quality of 14 authenticated calls 46 Auto Dial 25 AutoAnswer 54 B barge and shared lines 44 BLF ...