Cisco 7841 - Manuals

Connect Wired Headset 64 Disable Wired Headset 64 Wireless Headset 65 Enable Electronic Hookswitch 65 C H A P T E R 7 Wall Mounts 67 Non-Lockable Wall Mount Components 67 Install Non-Lockable Wall Mount Kit 69 Remove Phone From Non-Lockable Wall Mount 74 Adjust the Handset Rest 75 P A R T I V Cisco ...

Set Up RTP/sRTP Port Range 138 C H A P T E R 1 1 Corporate and Personal Directory Setup 141 Corporate Directory Setup 141 Personal Directory Setup 141 User Personal Directory Entries Setup 142 Download Cisco IP Phone Address Book Synchronizer 142 Cisco IP Phone Address Book Synchronizer Deployment 1...

C H A P T E R 1 3 Troubleshooting 175 General Troubleshooting Information 175 Startup Problems 177 Cisco IP Phone Does Not Go Through Normal Startup Process 177 Cisco IP Phone Does Not Register with Cisco Unified Communications Manager 178 Phone Displays Error Messages 178 Phone Cannot Connect to TF...

802.1X Enabled on Phone but Phone Does Not Authenticate 186 802.1X Not Enabled 186 Factory Reset of Phone Has Deleted 802.1X Shared Secret 187 Audio Problems 187 No Speech Path 187 Choppy Speech 187 General Telephone Call Problems 188 Phone Call Cannot Be Established 188 Phone Does Not Recognize DTM...

Preface • Overview, page xi • Audience, page xi • Guide Conventions, page xi • Related Documentation, page xiii • Documentation, Support, and Security Guidelines, page xiii Overview Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager(SIP) provides the in...

Description Convention Arguments for which you supply values are in italics . italic font Elements in square brackets are optional. [ ] Alternative keywords are grouped in braces and separated by vertical bars. { x | y | z } Optional alternative keywords are grouped in brackets and separated by vert...

Related Documentation Use the following sections to obtain related information. Cisco IP Phone 7800 Series Documentation Refer to publications that are specific to your language, phone model and Cisco Unified CommunicationsManager release. Navigate from the following documentation URL: http://www.ci...

Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governingimport, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authorityto import, export, distribute, or use encryptio...

P A R T I About the Cisco IP Phone • Technical Details, page 3 • Cisco IP Phone Hardware, page 17

C H A P T E R 1 Technical Details • Physical and Operating Environment Specifications, page 3 • Cable Specifications, page 4 • Network and Computer Port Pinouts, page 5 • Phone Power Requirements, page 6 • Supported Network Protocols, page 8 • VLAN Interaction, page 12 • Cisco Unified Communications...

Network and Computer Port Pinouts Although both the network and computer (access) ports are used for network connectivity, they serve differentpurposes and have different port pinouts. • The network port is the 10/100 SW port (The Cisco IP Phone 7841 has a 10/100/1000 SW network port). • The compute...

When you install a phone that is powered with external power, connect the power supply to the phoneand to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone thatis powered with external power, disconnect the Ethernet cable from the phone before you disconnect ...

Power Save In Power Save mode, the backlight on the screen is not lit when the phone is not in use. The phoneremains in Power Save mode for the scheduled duration or until the user lifts the handset or pressesany button. Set up each phone to enable or disable Power Save settings. You can configure t...

Usage notes Purpose Network protocol The Cisco IP Phone implements theIEEE 802.1X standard by providingsupport for the followingauthentication methods: EAP-FASTand EAP-TLS. When 802.1X authentication isenabled on the phone, you shoulddisable the PC port and voice VLAN. The IEEE 802.1X standard defin...

Usage notes Purpose Network protocol The Cisco IP Phone supportsLLDP-MED on the SW port tocommunicate information such as: • Voice VLAN configuration • Device discovery • Power management • Inventory management For more information aboutLLDP-MED support, see the LLDP-MED and Cisco DiscoveryProtocol ...

Usage notes Purpose Network protocol Cisco IP Phones use TCP to connectto Cisco Unified CommunicationsManager and to access XMLservices. TCP is a connection-oriented transportprotocol. Transmission ControlProtocol (TCP) When security is implemented, CiscoIP Phones use the TLS protocol whensecurely r...

• Data traffic present on the VLAN supporting phones might reduce the quality of VoIP traffic. • Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic. You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port to whi...

C H A P T E R 2 Cisco IP Phone Hardware • Cisco IP Phone Hardware Overview, page 17 • Cisco IP Phone 7821, page 18 • Cisco IP Phone 7841, page 22 • Cisco IP Phone 7861, page 26 • Terminology Differences, page 29 Cisco IP Phone Hardware Overview The Cisco IP Phone 7821, 7841, and 7861 provides voice ...

Cisco IP Phone 7821 Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Access port (10/100 PC) connection. 5 DC adaptor port (DC48V) (optional). 1 Auxiliary port (optional). 6 AC-to-DC power supply (optional). 2 Handset connection. 7 AC power wall p...

Analog headset connection (optional). 8 Network port (10/100 SW) connection. IEEE802.3af power enabled. 4 Buttons and Hardware Indicates an incoming call (flashing red) or new voice message (steadyred). Handset light strip 1 Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified ...

Toggles the microphone on or off. When the microphone is muted, the buttonis lit. Mute button 12 Controls the handset, headset, and speakerphone volume (off hook) and theringer volume (on hook). Volume button 13 Autodials your voice messaging system (varies by system). Messages button 14 Opens or cl...

Administration Guides User Guide Voice Messaging System Voicemail System Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco Unified Communications Manager 10.0 (SIP) 30 Terminology Differences

P A R T II Cisco IP Phone Installation • Cisco IP Phone Installation, page 33 • Cisco Unified Communications Manager Phone Setup, page 45 • Self Care Portal Management, page 57

C H A P T E R 3 Cisco IP Phone Installation • Verify Network Setup, page 33 • Enable Autoregistration for Phone, page 34 • Install Cisco IP Phone, page 35 • Set Up Phone From Setup Menus, page 36 • Configure Network Settings, page 39 • Verify Phone Startup, page 43 • Configure Phone Services for Use...

To implement TAPS, you or the end user dials a TAPS directory number and follows voice prompts. Afterthe process is complete, the phone contains the directory number and other settings, and the phone is updatedin Cisco Unified Communications Manager Administration with the correct MAC address. Verif...

Step 3 Connect a headset to the headset port. You can add a headset later if you do not connect one now. For moreinformation, see Headsets, on page 62 . Step 4 Connect a wireless headset. You can add a wireless headset later if you do not want to connect one now. Formore information, see your wirele...

Apply Phone Password You can apply a password to the phone so that no changes can be made to the administrative options on thephone without password entry on the Administrator Settings phone screen. Procedure Step 1 In Cisco Unified Communications Manager Administration, navigate to the Common Phone...

Configure Network Settings Procedure View and configure the following network settings: • Domain name field • Admin VLAN ID field • PC VLAN field • Switch port configuration field • PC port configuration field • DHCP enabled field • IP address field • Subnet mask field • Default router field • DNS s...

Set Admin VLAN ID Field Procedure Step 1 Scroll to the Admin. VLAN ID option, press Select , and enter a new Admin VLAN ID setting. Step 2 Press Apply . Set PC VLAN Field Procedure Step 1 Ensure that the Admin VLAN ID option is set. Step 2 Scroll to the PC VLAN option, press Select , and then enter ...

Set DHCP Enabled Field Procedure Step 1 Scroll to the DHCP Enabled option. Step 2 Press Disable to disable DHCP, or press Enable to enable DHCP. Set IP Address Field Procedure Step 1 Set the DHCP Disabled option to Disable . Step 2 Press Back , scroll to the IP Address option, press Select , and ent...

Set DNS Server Fields Procedure Step 1 Set the DHCP Disabled option to Disable . Step 2 Press Back , scroll to the appropriate DNS Server option, press Select , and enter a new DNS server IP address. Step 3 Press Apply to apply the changes or Revert to discard the changes. Step 4 If multiple DNS Ser...

Set TFTP Server 2 Field Procedure Step 1 Unlock administrator password setting. Step 2 Enter an IP address for the TFTP Server 1 option. Step 3 Press Back , scroll to the TFTP Server 2 option, press Select , and enter a new backup TFTP server IP address. If there is no secondary TFTP Server, you can...

IP phone applications. However, a user cannot subscribe to any service that you configure as an enterprisesubscription. For more information, see the “ Cisco Unified IP Phone Services Configuration ” chapter in the Cisco Unified Communications ManagerAdministration Guide and the “ Cisco Unified IP P...

C H A P T E R 4 Cisco Unified Communications Manager PhoneSetup • Determine Phone MAC Address, page 45 • Set Up Cisco IP Phone, page 45 • Phone Addition Methods, page 50 • Add Users to Cisco Unified Communications Manager, page 51 • Add User to End User Group, page 53 • Associate Phones with Users ,...

For more information about Cisco Unified Communications Manager Administration, see Cisco Communications Manager Administration Guide . Perform the configuration steps in the following procedure using Cisco Unified Communications ManagerAdministration. Procedure Step 1 Gather the following informati...

g) To view the details of a group, select the group and click View Details . h) In the Extension Mobility area, check the Enable Extension Mobility Cross Cluster box if the user can use for Extension Mobility Cross Cluster service. i) In the Device Information area, click Device Associations . j) Us...

Some phones, such as those in conference rooms, do not have an associateduser. Note Step 17 Associate a user with a user group. Select User Management > User Settings > Access Control Group . Assigns users a common list of roles and permissions that apply to all users in a user group. Administ...

For complete instructions and conceptual information about Cisco Unified Communications Manager, seethe “ Cisco Unified Communications Manager overview ” chapter in the Cisco Unified Communications Manager System Guide . Step 6 Select Save . Add Phones Using BAT Phone Template The Cisco Unified Comm...

Procedure Step 1 To add users individually, see Add User Directly to Cisco Unified Communications Manager, on page 52 . Step 2 To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identicaldefault password for all users.For more information, see the “ Cis...

Associate Phones with Users You associate phones with users from the Cisco Unified Communications Manager End User window. Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User . The Find and List Users window appears. Step 2 Enter the approp...

C H A P T E R 5 Self Care Portal Management • Self Care Portal Overview, page 57 • Set Up Access to Self Care Portal, page 58 • Customize Self Care Portal Display, page 58 Self Care Portal Overview From the Cisco Unified Communications Self Care Portal, users can customize and control phone features...

Set Up Access to Self Care Portal Use this procedure to enable a user to access the Self Care Portal. Procedure Step 1 In Cisco Unified Communications Manager Administration, select User Management > End User . Step 2 Search for the user and click the user ID link. Step 3 Ensure that the user has...

P A R T III Hardware and Accessory Installation • Cisco IP Phone Accessories, page 61 • Wall Mounts , page 67

C H A P T E R 6 Cisco IP Phone Accessories • Cisco IP Phone Accessories Overview, page 61 • Connect Footstand, page 61 • Headsets, page 62 Cisco IP Phone Accessories Overview The Cisco IP Phone 7821, 7841, and 7861 supports both Cisco and third-party accessories. In the following table, an X indicat...

Procedure Step 1 Insert the curved connectors into the lower slots. Step 2 Lift the footstand until the connectors snap into the upper slots. Connecting and disconnecting the footstand may require a little more force than you expect. Note Headsets Although Cisco Systems performs internal testing of ...

of any headsets. However, a variety of headsets from leading headset manufacturers are reported to performwell with Cisco IP Phones. For additional information, see http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.html Analog Headsets Analog headsets are supported on the Cisco IP Pho...

Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Phone . Step 2 In the Find and List Phones window, enter the search criteria for the phone to which you want to add theanalog headset, then click Find . Step 3 Click on the Device Name that you want. The Phon...

Wireless Headset The Cisco IP Phone 7821, 7841, and 7861 support a wireless analog headset. To use a wireless headset, usersconnect a base station to the auxiliary port. The base station communicates with the wireless headset. The Electronic Hookswitch feature enables users to remotely control basic...

C H A P T E R 7 Wall Mounts • Non-Lockable Wall Mount Components, page 67 • Adjust the Handset Rest, page 75 Non-Lockable Wall Mount Components The following figure shows the contents of the Wall Mount kit. Figure 1: Components The package includes these items: • One phone bracket • One wall bracket...

Install Non-Lockable Wall Mount Kit The wall mount kit can be mounted on most surfaces, including concrete, brick, and similar hard surfaces.To mount the kit on concrete, brick, or similar hard surfaces, you must provide the appropriate screws andanchors for your wall surface. Before You Begin You n...

The following figure shows the bracket installation steps. Figure 4: Bracket Installation Step 2 Attach the phone bracket to the IP Phone. a) Detach the handset cord (and headset cord, if there is a headset), power cord, and any other attached cords from the base of the phone. b) Remove the label co...

The following figure shows how the bracket attaches to the phone. Figure 5: Attach Phone Bracket Slot for Mounting Tabs 2 Screw Holes 1 Step 3 Attach the cables to the phone: a) Attach the Ethernet cable to the 10/100/1000 SW network port and wall jack.b) (Optional) If you are connecting a network d...

The following figure shows how you attach the phone to the wall bracket. Figure 7: Attach Phone to Wall Bracket Step 5 Press the phone firmly into the wall bracket and slide the phone down. The tabs in the bracket click intoposition. Step 6 Proceed to Adjust the Handset Rest, on page 75 . Cisco IP P...

Remove Phone From Non-Lockable Wall Mount The phone mounting plate contains two tabs to lock the plate into the wall bracket. The following figure showsthe location and shape of the tabs. Figure 8: Tab Location To remove the phone and mounting plate from the wall bracket, you must disengage these ta...

Procedure Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. Step 2 Rotate the tab 180 degrees. Step 3 Hold the tab between two fingers, with the corner notches facing you. Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slo...

P A R T IV Cisco IP Phone Administration • Cisco IP Phone Security, page 79 • Cisco IP Phone Customization, page 87 • Phone Features and Setup , page 91 • Corporate and Personal Directory Setup, page 141

C H A P T E R 8 Cisco IP Phone Security • Cisco IP Phone Security Overview, page 79 • View Current Security Features on Phone, page 80 • View Security Profiles, page 80 • Supported Security Features, page 80 Cisco IP Phone Security Overview The Security features protect against several threats, incl...

View Current Security Features on Phone View the security features of the Cisco IP Phone 7821, 7841, and 7861. For more information about these features and about Cisco Unified Communications Manager andCisco IP Phone security, see Cisco Unified Communications Manager Security Guide . Procedure Step...

Description Feature You can prevent access to a phone web page, which displays a variety ofoperational statistics for the phone. Optional disabling of the webserver functionality for aphone Additional security options, which you control from Cisco UnifiedCommunications Manager Administration: • Disa...

You can control access to the Settings menu by using the Settings Access field in the Cisco UnifiedCommunications Manager Administration Phone Configuration window. For more information, seethe Cisco Unified Communications Manager Administration Guide . Note Step 3 Choose LSC and press Select or Upd...

• Play Secure Indication Tone: To enable the protected phone to play a secure or nonsecure indicationtone, set the Play Secure Indication Tone setting to True. By default, Play Secure Indication Tone is setto False. You set this option in Cisco Unified Communications Manager Administration ( System ...

Secure Phone Call Identification A secure call is established when your phone, and the phone on the other end, is configured for secure calling.The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured callscan only be made between two phones. Conference ca...

C H A P T E R 9 Cisco IP Phone Customization • Custom Phone Rings, page 87 • Set Up Wideband Codec, page 89 • Set Up Idle Display, page 90 Custom Phone Rings The Cisco IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2.Cisco Unified Communications Manager ...

Procedure Step 1 Create a PCM file for each custom ring (one ring per file). Ensure the PCM files comply with the formatguidelines that are listed in the Custom Ring File Formats section. Step 2 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified CommunicationsM...

<Ring> <DisplayName>Analog Synth 2</DisplayName><FileName>Analog2.raw</FileName> </Ring> </CiscoIPPhoneRingList> The PCM files for the rings must meet the following requirements for proper playback on Cisco IP Phones: • Raw PCM (no header) • 8000 samples per...

Set Up Idle Display You can specify an idle display (text only; text file size should not exceed 1M bytes) that appears on the phonescreen. The idle display is an XML service that the phone invokes when the phone is idle (not in use) for adesignated period and no feature menu is open. For detailed i...

• Control Phone Web Page Access, page 129 • UCR 2008 Setup, page 129 • Set Up Softkey Template, page 132 • Set Minimum Ring Volume, page 134 • Set Up Join and Direct Transfer Policy, page 135 • Set Up HTTPS for Phone Services, page 135 • Phone Button Templates, page 136 • Set Up RTP/sRTP Port Range,...

Cisco Unified Communications Manager Administration also provides several service parameters thatyou can use to configure various telephony functions. For more information on accessing and configuringservice parameters, see the Cisco Unified Communications Manager Administration Guide . For more inf...

Description and more information Feature Determines the information that will display for calling or connected lines, depending on theparties who are involved in the call. See: • Cisco Unified Communications Manager Administration Guide , “ Cisco Unified IP Phone Configuration ” • Cisco Unified Comm...

Description and more information Feature Allows you to configure the information that the user sees when receiving a forwarded call. See Set Up Call Forward Notification, on page 123 . Call Forward Notification Allows you to view shared line activity in the phone Call History. This feature will: • L...

Description and more information Feature Allows users to temporarily access their Cisco IP Phone configuration such as line appearances,services, and speed dials from shared Cisco IP Phone by logging into the Cisco ExtensionMobility service on that phone when they log into the Cisco Extension Mobili...

Description and more information Feature Increases security by requiring communication using HTTPS. IP Phones can be HTTPS clients; they cannot be HTTPSservers. Note See Set Up HTTPS for Phone Services, on page 135 . HTTPS for Phone Services Provides load sharing for calls to a main directory number...

Description and more information Feature Allows users to make a call when the number of calls for a line exceeds the maximum numberof calls (MNC). This feature is configured on Cisco Unified Communication Manager by navigating Device > Phone . It is disabled by default. Outbound Roll Over Users c...

Description and more information Feature The Cisco Unified Communications Manager administrator can configure a phone numberthat the Cisco IP Phone dials as soon as the handset goes off hook. This can be useful forphones that are designated for calling emergency or “ hotline ” numbers. See the Cisco...

Description and more information Feature The Cisco IP Phones support Unified Capabilities Requirements (UCR) 2008 by providingthe following functions: • Support for Federal Information Processing Standard (FIPS) 140-2 • Support for 80-bit SRTCP Tagging As an IP Phone administrator, you must set up s...

Softkey Programmable featurebutton Dedicated featurebutton Feature name X (available during atransfer only) X Transfer Disable Speakerphone By default, the speakerphone is enabled on the Cisco IP Phone. You can disable the speakerphone by using Cisco Unified Communications Manager Administration. Wh...

Procedure Step 1 From the Cisco Unified Communications Manager Administration, select Device > Phone . Step 2 Locate the phone that you need to set up. Step 3 Navigate to the Product Specific Configuration area and set the following fields. Table 12: PowerSave Configuration Fields Description Fie...

Schedule Power Save Plus (EnergyWise) on Cisco IP Phone To reduce power consumption, configure the phone to sleep (power down) and wake (power up) if your systemincludes an EnergyWise controller. You configure settings in Cisco Unified Communications Manager Administration to enable EnergyWise andco...

Set Up Do Not Disturb When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible orvisual notifications of any type occur. You can configure the phone with a phone-button template with DND as one of the selected features. For more information, see “ Do ...

Procedure Step 1 In Cisco Unified Communications Manager Administration, select User Management > Application User . Step 2 Check the Standard CTI Allow Call Monitoring user group and the Standard CTI Allow Call Recording usergroups. Step 3 Click Add Selected . Step 4 Click Add to User Group . St...

Procedure Step 1 In Cisco Unified Communications Manager Administration, select Device > Phone . Step 2 Locate the Line Key Barge parameter and select the required setting.The available settings are: • Off: A new call is initiated when you press the line key. • Turn on Softkey: Pressing line key ...

Description Field When this check box is checked, the information about the original recipientof the call displays in the notification window. Example: If Caller A calls B, but B has forwarded all calls to C and C hasforwarded all calls to D, then the notification box that D sees contains thephone i...

3 Enterprise Phone Configuration window settings Step 3 Select Save . Set Up Forced Authorization Codes You can force users to enter a Forced Authorization Code (FAC) when placing a call. For more information,see the “ Client Matter Codes and Forced Authorization Codes ” chapter of the Cisco Unified...

2 Device > Device Settings > Common Phone Profile 3 System > Enterprise Phone Step 2 If required, locate the phone. Step 3 Set the Incoming Call Toast Timer field. Description Field Gives the time, in seconds, that the toast displays. The time includes thefade-in and fade-out times for the ...

c) Select Save . Enable Device Invoked Recording Configure the Device Invoked Recording feature from Cisco Unified Communications Manager Administration.For more information and detailed instructions, see the “ Monitoring and Recording ” chapter in the Cisco Unified Communications Manager Features a...

The Disabled option is selected by default. Step 3 Click Save . Control Phone Web Page Access For security purposes, access to the phone web pages is disabled by default. This practice prevents access tothe phone web pages and the Cisco Unified Communications Self Care Portal. Some features, such as...

Administration path Parameter Device > Device Settings > Common Phone Profile 80-bit SRTCP System > Enterprise Phone Configuration Device > Device Settings > Common Device Configuration IP Addressing Mode Device > Device Settings > Common Device Configuration IP Addressing ModeP...

Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Common Phone Profile . Step 2 Set the FIPS Mode parameter to Enabled . Step 3 Set the SSH Access parameter to Disabled . Step 4 Set the 80-bit SRTCP parameter to Enabled . Step 5 Select S...

Set Up Softkey Template You can associate up to 18 softkeys with applications that are supported by the Cisco IP Phone 7821, 7841,and 7861. An application that supports softkeys can have one or more standard softkey templates associatedwith it. Cisco Unified Communications Manager supports the Stand...

Notes Supportstatus Configurable softkeysin the SoftkeyTemplateconfiguration Feature Phone displays Cancel if the call is not answered. Yes End Call (EndCall) End Call Configure as a programmable line button orsoftkey Yes Group PickUp(GPickUp) Group Pickup Hold is a dedicated button. Yes Hold (Hold)...

Set Up Join and Direct Transfer Policy Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementationon the Cisco IP Phone. In order for these applications to control and monitor these phones, you must configurethe Join and Direct Transfer Policy to disable ...

Procedure Step 1 In Cisco Unified Communications Manager Administration, select Device > Phone or System > Enterprise Phone Configuration . Step 2 Enable the HTTPS Service parameter Step 3 Select Save . Phone Button Templates Phone button templates let you assign speed dials and call-handling ...

Set Up PAB or Speed Dial as IP Phone Service You can modify a phone button template to associate a service URL with a programmable button. Doing soprovides users with single-button access to the PAB and Speed Dials. Before you modify the phone buttontemplate, you must configure PAB or Speed Dials as...

Modify Phone Button Template for PAB or Fast Dial You can modify a phone button template to associate a service URL with a programmable button. Doing soprovides users with single-button access to the PAB and Speed Dials. Before you modify the phone buttontemplate, you must configure PAB or Speed Dia...

C H A P T E R 11 Corporate and Personal Directory Setup • Corporate Directory Setup, page 141 • Personal Directory Setup, page 141 • User Personal Directory Entries Setup, page 142 Corporate Directory Setup The Corporate Directory allows a user to look up phone numbers for coworkers. To support this...

• From the Cisco IP Phone: Choose Contacts to search the corporate directory or the user personal directory. • From a Microsoft Windows application: Users can use the TABSynch tool to synchronize their PABswith Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft OutlookAddr...

To successfully synchronize the Windows address book with the Personal Address Book, all Windowsaddress book users should be entered in the Windows address book before you perform the followingprocedures. Tip Install Synchronizer To install the Cisco IP Phone Address Book Synchronizer, follow these ...

P A R T V Cisco IP Phone Troubleshooting • Monitoring Phone Systems, page 147 • Troubleshooting , page 175 • Maintenance, page 195 • International User Support, page 199

C H A P T E R 12 Monitoring Phone Systems • Monitoring Phone Systems Overview, page 147 • Cisco IP Phone Status , page 147 • Cisco IP Phone Web Page, page 159 Monitoring Phone Systems Overview Each Cisco IP Phone has a web page from which you can view a variety of information about the phone,includi...

You can use the information that displays on these screens to monitor the operation of a phone and to assistwith troubleshooting. You can also obtain much of this information, and obtain other related information, remotely through thephone web page. For more information about troubleshooting the Cis...

Procedure Step 1 Press Applications . Step 2 Select Admin Settings > Status > Status Messages . Step 3 To remove current status messages, press Clear List . Step 4 To exit the Status Messages screen, press Exit. Related Topics Phone Displays Error Messages, on page 178 Status Messages Fields T...

Possible explanation and action Description Message The configuration file for a phone is created whenthe phone is added to the Cisco UnifiedCommunications Manager database. If the phonedoes not exist in the Cisco UnifiedCommunications Manager database, the TFTPserver generates a CFG File Not Found ...

Possible explanation and action Description Message Phone has CTL and ITL files installed and itfailed to update the new CTL and ITL files. Possible reasons for failure: • Network failure occurred. • TFTP server was down. • The new security token that was used to signCTL file and the TFTP certificat...

Procedure Step 1 Press Applications . Step 2 Select Admin Settings . Step 3 Select Status . Step 4 Select Status > Network Statistics . Step 5 To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press Clear . Step 6 To exit the Network Statistics screen, press Back . Network Sta...

Display Call Statistics Window You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metricsof the most recent call. You can also remotely view the call statistics information by using a web browser to access the StreamingStatistics web page. This ...

Description Item Number of RTP voice packets that were transmitted since voice streamopened. This number is not necessarily identical to the number of RTP voicepackets that were transmitted since the call began because the callmight have been placed on hold. Note Sender Packets Estimated average RTP...

Procedure Step 1 Press Applications . Step 2 Select Admin Settings . Step 3 Select Security . Step 4 To exit, press Exit . Security Configuration Fields The Security Configuration screen displays these items. Table 20: Security Configuration items Description Item Displays the security mode that is ...

Related Topics Control Phone Web Page Access, on page 129 Access Web Page for Phone To access the web page for a Cisco IP Phone, follow these steps: If you cannot access the web page, it may be disabled by default. Note Procedure Step 1 Obtain the IP address of the Cisco IP Phone by using one of the...

Description Item Revision value of the phone hardware. Hardware Revision Unique serial number of the phone. Serial Number Model number of the phone. Model Number Indicates whether is a voice message is waiting on the primary line for this phone. Message Waiting Displays the following Cisco Unique De...

Description Item Displays the primary IPv6 TFTP server used by the phone or allows the user to seta new primary TFTP server. IPv6 TFTP Server 1 Displays the secondary IPv6 TFTP server used if the primary IPv6 TFTP server isunavailable or allows the user to set a new secondary TFTP server. IPv6 TFTP ...

Description Item Total number of broadcast packets that the phone receives.. Rx broadcast Total number of multicast packets that the phone receives. Rx multicast Total number of unicast packets that the phone receives. Rx unicast Total number of shed packets that the no Direct Memory Access (DMA) de...

Description Item Identifier of a device connected to this port that CDP discovered. CDP Neighbor Device ID IP address of the neighbor device discovered that CDP protocol discovered. CDP Neighbor IP Address IPv6 address of the neighbor device discovered that CDP protocoldiscovered. CDP Neighbor IPv6 ...

C H A P T E R 13 Troubleshooting • General Troubleshooting Information, page 175 • Startup Problems, page 177 • Cisco IP Phone Reset Problems, page 180 • Phone Cannot Connect to LAN, page 183 • Cisco IP Phone Security Problems, page 183 • Audio Problems, page 187 • General Telephone Call Problems, p...

Explanation Summary If you power your phone through the network connection, you mustbe careful if you decide to unplug the network connection of the phoneand plug the cable into a desktop computer. The network card in the computer cannot receive powerthrough the network connection; if power comes th...

Startup Problems After you install a Cisco IP Phone into your network and add it to Cisco Unified Communications Manager,the phone should start up as described in the related topic below. If the phone does not start up properly, see the following sections for troubleshooting information. Related Top...

• After you attempt these solutions, if the phone screen on the Cisco IP Phone does not display anycharacters after at least five minutes, contact a Cisco technical support representative for additionalassistance. Related Topics Verify Phone Startup, on page 43 Cisco IP Phone Does Not Register with ...

Solution Check the TFTP settings. Related Topics Check TFTP Settings, on page 189 Phone Cannot Connect to Server Problem The IP addressing and routing fields may not be configured correctly. Solution You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DH...

Configuration File Corruption Problem If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve,the configuration file may be corrupted. Solution Create a new phone configuration file. See Create New Phone Configuration File, on page 191 for detai...

Typically, a phone resets if it has problems in connecting to the Ethernet network or to Cisco UnifiedCommunications Manager. Phone Resets Due to Intermittent Network Outages Problem Your network may be experiencing intermittent outages. Solution Intermittent network outages affect data and voice tr...

Solution Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic. Phone Resets Due to Intentional Reset Problem If you are not the only administrator with access to Cisco Unified Communications Manager, you shouldverify that no one else has intentionally reset th...

Phone Cannot Connect to LAN Problem The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up. For example, check whetherthe particular port or switch to which the phone connects is down and that the switch is not reboot...

CTL File Authenticates but Other Configuration Files Do Not Authenticate Problem Phone cannot authenticate any configuration files other than the CTL file. Cause A bad TFTP record exists, or the configuration file may not be signed by the corresponding certificate in thephone Trust List. Solution Ch...

Cause The CTL file does not contain the correct information for the Cisco Unified Communications Manager server. Solution Change the Cisco Unified Communications Manager server information in the CTL file. Signed Configuration Files Are Not Requested Problem Phone does not request signed configurati...

See If all the following conditions apply, 802.1X Not Enabled, on page 186 • Phone cannot obtain a DHCP-assigned IPaddress. • Phone does not register with Cisco UnifiedCommunications Manager. • Phone status displays Configuring IP or Registering . • 802.1X Authentication Status displays Disabled . •...

Cause These errors typically indicate that 802.1X authentication is not enabled on the phone. Solution If 802.1X is not enabled on the phone, see 802.1X Authentication section. Factory Reset of Phone Has Deleted 802.1X Shared Secret Problem After a reset, the phone does not authenticate. Cause These...

Cause There may be a mismatch in the jitter configuration. Solution Check the AvgJtr and the MaxJtr statistics. A large variance between these statistics might indicate a problemwith jitter on the network or periodic high rates of network activity. General Telephone Call Problems The following secti...

Troubleshooting Procedures These procedures can be used to identify and correct problems. Check TFTP Settings Procedure Step 1 You can determine the IP address of the TFTP server that the phone uses by pressing Applications , then selecting Admin Settings > Network Setup > IPv4 Setup > TFTP...

Related Topics Basic Reset, on page 195 Determine Phone MAC Address, on page 45 Check DHCP Settings Procedure Step 1 On the Cisco IP Phone, press Applications . Step 2 Select Admin Settings > Network Setup > IPv4 Setup , and look at the following options: • DHCP Server: If you have assigned a ...

Create New Phone Configuration File Note • When you remove a phone from the Cisco Unified Communications Manager database, theconfiguration file is deleted from the Cisco Unified Communications Manager TFTP server. Thephone directory number or numbers remain in the Cisco Unified Communications Manag...

If the shared secret is configured, verify that you have the same shared secret on the authenticationserver. • • If the shared secret is not configured on the phone, enter it, and ensure that it matches the shared secreton the authentication server. Verify DNS Settings To verify DNS settings, follow...

Additional Troubleshooting Information If you have additional questions about troubleshooting your phone, go to the following Cisco website andnavigate to the desired phone model: http://www.cisco.com/cisco/web/psa/troubleshoot.html Control Debug Information from Cisco Unified Communications Manager...

C H A P T E R 14 Maintenance • Basic Reset, page 195 • Remove CTL File, page 197 • Quality Report Tool, page 197 • Voice Quality Monitoring, page 197 • Cisco IP Phone Cleaning, page 198 Basic Reset Performing a basic reset of a Cisco IP Phone provides a way to recover if the phone experiences an err...

Related Topics Determine DNS or Connectivity Issues, on page 189 Factory Reset of Phone Has Deleted 802.1X Shared Secret, on page 187 Perform Factory Reset Phone Keypad Use these steps to reset the phone to factory default settings using the phone keypad. Procedure Step 1 Unplug the phone: • If usin...

Remove CTL File Deletes only the CTL file from the phone. Procedure Step 1 From the Administrator Settings menu, if required, unlock phone options. Step 2 Choose Reset Settings > Security Settings . Related Topics Apply Phone Password, on page 38 Quality Report Tool The Quality Report Tool (QRT) ...

You can access voice quality metrics from the Cisco IP Phone using the Call Statistics screen or remotely byusing Streaming Statistics. Voice Quality Troubleshooting Tips When you observe significant and persistent changes to metrics, use the following table for generaltroubleshooting information. T...

C H A P T E R 15 International User Support • Unified Communications Manager Endpoints Locale Installer, page 199 • International Call Logging Support, page 199 Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To...

I N D E X A alerts 19 visual 19 line state 19 Applications 19, 23, 27 button 19, 23, 27 Cisco Unified IP Phone 7821 19 Cisco Unified IP Phone 7841 23 Cisco Unified IP Phone 7861 27 audible alert, See alerts B buttons 19, 23, 27 Cisco Unified IP Phone 7821 19 Applications 19 Conference 19 Contacts 19...