Cisco 4027673 - Manuals

6 4030802 Rev A IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts....

4030802 Rev A 7 FCC Compliance FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a res...

8 4030802 Rev A CE Compliance CE Compliance Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The ...

10 4030802 Rev A Introducing the DPC3010 and EPC3010 Introducing the DPC3010 and EPC3010 Welcome to the exciting world of high-speed Internet access. You have acquired one of the fastest cable modems available on the market today. Your new Cisco ® Model DPC3010 or Model EPC3010 DOCSIS ® 3.0 Cable Mo...

4030802 Rev A 13 Front Panel Description Front Panel Description The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and ONLINE LED status...

14 4030802 Rev A Back Panel Description Back Panel Description The following illustration describes the back panel components of the DPC3010 and EPC3010 DOCSIS 3.0 cable modems. 1 POWER —Connects the cable modem to the 12 VDC output of the AC power adapter that is provided with your cable modem. Onl...

4030802 Rev A 15 What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following min...

16 4030802 Rev A How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an ac...

4030802 Rev A 17 Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select ...

18 4030802 Rev A How Do I Mount the Cable Modem on the Wall? How Do I Mount the Cable Modem on the Wall? Before You Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting location should be free of obstructions on all sides, and t...

4030802 Rev A 19 How Do I Mount the Cable Modem on the Wall? Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to t...

20 4030802 Rev A How Do I Mount the Cable Modem on the Wall? Wall Mounting Instructions Complete these steps to mount the modem to the wall. 1 Locate the place where you want to mount the modem to the wall. 2 Hold the modem level against the wall and at an angle so that the screw hole mounting guide...

4030802 Rev A 21 How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many dev...

22 4030802 Rev A Connecting the Cable Modem for High-Speed Data Service Connecting the Cable Modem for High-Speed Data Service The following installation procedure ensures proper setup and configuration for the cable modem. 1 Choose an appropriate and safe location to install the cable modem (close ...

24 4030802 Rev A Installing USB Driver Installing USB Driver To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 2000 or Windows XP operating system. This section contains instructions for installing the USB drivers for the cable modem. The USB drive...

26 4030802 Rev A Frequently Asked Questions Frequently Asked Questions Q. How Do I Configure TCP/IP Protocol? A. To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol u...

28 4030802 Rev A Frequently Asked Questions 3 Click Advanced in the User Mode window, and then click OK . 4 Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server . 5 Click Options in the TCP/IP window, and then click ...

30 4030802 Rev A Frequently Asked Questions Q. Can I run more than one device on the modem? A. Yes. If your service provider permits, a single cable modem can support up to 63 Ethernet devices utilizing user-supplied Ethernet hubs or routers that you can purchase at your local PC or office supply re...

4030802 Rev A 31 Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider.   Verify that the plug to your cable modem AC power is properly...

32 4030802 Rev A Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during po...

4030802 Rev A 33 Front Panel LED Status Indicator Functions Normal Operations The following table illustrates the appearance of the cable modem front panel LED status indicators during normal operations. Front Panel LED Status Indicators During Normal Operations Step 9 Front Panel Indicator Normal O...

34 4030802 Rev A Front Panel LED Status Indicator Functions Special Conditions The following table describes the appearance of the cable modem front panel LED status indicators during special conditions to show that you have been denied network access. Front Panel LED Status Indicators During Specia...

4030802 Rev A 35 Notices Notices Trademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Tel...

36 4030802 Rev A For Information For Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area. Region Assistance Centers Telephone and Fax N...