Alcatel IP Touch 4018 - Manuals

Page 3 - User manual; Introduction; Programming the

User manual 3 Introduction Thank you for choosing a telephone from the IP Touch range manufactured by Alcatel-Lucent . Your IP Touch digital terminal has a new ergonomic layout for more effective communication. How to use this guide These symbols may be supplemented by small icons or text. Lift the ...

Page 5 - Contents

Contents 5 Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6 1. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

Page 6 - Getting to know your telephone; Receiver; Audio keys; END key; Navigation; Feature keys and programmable keys; Pre-programmed feature keys and programmable key:

Getting to know your telephone 6 r edial end Telephone Receiver Audio keys Function keys END key to terminate a call. Handsfree/Speaker Key: to make or answer a call without lifting the receiver (Alcatel-Lucent IP Touch 4008/4018 Phone). • Lit in handsfree mode or headset mode (short press) . • ...

Page 7 - Using your telephone; Making a call

Using your telephone 1 7 Other 1.1 Making a call 1.2 Answering a call Dial the number for your call Lift the receiver Number required Handsfree (Alcatel-Lucent IP Touch 4008/4018 Phone only) Number required Programmable line key You are on a call with the destination number To make an external call,...

Page 8 - Making a call using the personal phone book; Making a callback request to a busy number; Press the; Start the call; When your caller hangs up, intercom mode remains active.

Using your telephone 8 1 1.5 Making a call using the personal phone book 1.6 Redial Redialing the last number dialed (redial) Call back on the last 8 number dialed 1.7 Making a callback request to a busy number Press and release Press the programmed key directly (0 to 9) Select the contact to ca...

Page 9 - During a call; Making a second call during a call; Other methods for calling a second party; Number of; Key for the line; Answering a second call during a call; A second party is trying to call you:; Answer displayed call:; To return to your first caller and end the call in progress:; Barring the reception of a new call during communication

During a call 9 2 Other 2.1 Making a second call during a call • Other methods for calling a second party • To cancel your second call and recover the first: You are on a call with the destination number Number of second party The first call is placed on hold Call back on the last 10 number dialled ...

Page 10 - Transferring a call; To transfer your call to another number:; Light flashes; terminal; Casual conference

During a call 10 2 2.4 Switching between calls (Broker call) During a call, a second call is put on hold.To alternate between calls: 2.5 Transferring a call • To transfer your call to another number: • If the number receiving the transfer answers: 2.6 Three-way conference with internal and/or extern...

Page 11 - Parking a call; To recover the parked call:; Enter the number; Sending DTMF signals; Twice; To activate

During a call 11 2 2.9 Parking a call You can park a call and retrieve it on another extension: Your party is parked and hears the hold melody. • To recover the parked call: 2.10 Barge-in/Intrusion into an internal call Your party’s line is busy. If the number is not “protected” and if authorized, y...

Page 12 - Mute, so that your party cannot hear you; Signal malicious calls; Disable microphone; Adjust audio volume; Ready to start recording

During a call 12 2 2.12 Mute, so that your party cannot hear you You can hear your party but he/she cannot hear you: 2.13 Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver: 2.14 Recording the current call To record the call during communication: At the star...

Page 13 - Sharing; Answering a night or a general bell; From the manager’s or assistant’s telephone:; “Screening”; Individual pick-up; If the telephone ringing is in your own pick-up group:; Hunt groups; Dial the

Sharing 13 3 Other 3.1 Answering a night or a general bell When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer: 3.2 Manager/assistant screening System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be ...

Page 14 - Temporary exit from your hunt group:; Calling an internal party on his/her pager; your group number; Answering a call on your pager

Sharing 14 3 • Temporary exit from your hunt group: • Return into your group: 3.5 Calling an internal party on his/her pager The number called does not answer and you know that the person called has a pager: your group number Your group number Belonging to a group does not affect the handling of spe...

Page 15 - Predefined message; Sending a copy of a voice message; Sending a recorded message to a number/a distribution list; play back the message from the start.

Sharing 15 3 • Predefined message • Message to complete 3.9 Sending a copy of a voice message Select the message to be sent Send message Select the message to complete Complete the message Send message Predefined msg OK OK OK To complete OK OK 2 6 5 3 ab c def jkl mn o OK Display shows the number of...

Page 16 - Keeping in touch; Diverting calls to another number (immediate forwarding); Personal code

Keeping in touch 16 4 Other 4.1 Diverting calls to another number (immediate forwarding) The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.). 4.2 Forwarding your calls to your voice message service 4.3 When you return, review your recorded messages ...

Page 17 - Forwarding your calls from the receiving terminal (“Follow me”); You wish to receive your calls in your present location:; Cancelling all forwardings; Number receiving; Leaving a recorded message for internal callers

Keeping in touch 17 4 4.4 Forwarding your calls from the receiving terminal (“Follow me”) You wish to receive your calls in your present location: Use the “Follow me” feature. 4.5 Cancelling all forwardings 4.6 Diverting calls when your line is busy (forward if busy) Number receiving forwarding Do n...

Page 18 - Consulting written messages; Read the

Keeping in touch 18 4 4.9 Consulting written messages The light indicates that messages have been received. After reviewting the message, you can: Display shows number of new messages Display shows name of sender, with date, time and ranking of message Read the message delete the message, call sende...

Page 19 - Managing your charges; Charging your calls directly to business accounts

Managing your charges 19 5 Other 5.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. 5.2 Finding out the cost of an outside call made for an internal user from your terminal Number of business account Number required Settin...

Page 20 - Programming your telephone; Initializing your voice mailbox; Modify the password for your phone set

Programming your telephone 20 6 Other 6.1 Initializing your voice mailbox 6.2 Customizing your voice greeting You can replace the greeting message by a personal message. Light flashes Enter your personal code, then record your name following the voice guide instructions Personal code Press to return...

Page 21 - Configuring the telephone ringer; Activate/deactivate discreet ring mode; Adjusting screen brightness; Confirm your choice; Adjusting the ringer volume:

Programming your telephone 21 6 6.5 Configuring the telephone ringer T Choose the tune: T Adjusting the ringer volume: T Activate/disable meeting mode (progressive ringing): Select the type of call to which the ringing is to be associated Select the melody of your choice (16 tunes) confirm your choi...

Page 22 - Selecting language; Select the language; Programming the programmable keys; Program a temporary reminder call.

Programming your telephone 22 6 6.7 Selecting language 6.8 Programming your personal directory Select the language of your choice confirm your choice Settings OK Set OK Language OK OK Press and release Enter the number Select an empty entry in the directory Modify the associated number Enter the num...

Page 23 - Identifying the terminal you are on; Enter your personal code; Modify the associated number

Programming your telephone 23 6 6.11 Identifying the terminal you are on 6.12 Lock / unlock your telephone 6.13 Call the associated set The number of another set can be associated with your set number (see Modify the associated number).To call it: 6.14 Forward your calls to the associated number If ...

Page 24 - mode; Handsfree

Use the telephone in SIP or 'Safe' mode 24 7 Other Your telephone is compliant with the SIP standard and can be used in simplified mode in a SIP environment.According to the configuration the telephone system of your company, your phone set can automatically switch to 'safe' mode in case of loss of ...

Page 25 - Answering a call; once; To cancel your second call and recover the first:

Use the telephone in SIP or 'Safe' mode 25 7 T Redialing the last number dialed (redial): 7.2 Answering a call Another call is received: T Stop the ringer: T reject the call displayed: T Answer the call: last number redial 'Redial' key(short press) redial once twice Lift the receiver Handsfree line ...

Page 26 - To return to your first caller and end the call in progress

Use the telephone in SIP or 'Safe' mode 26 7 7.4 Answering a second call during a call You are in communication with a first party. • A second party is trying to call you: Answer displayed call: • To return to your first caller and end the call in progress 7.5 Placing a call on hold (HOLD) • Retri...

Page 27 - Resume the call; Modify the forwarding

Use the telephone in SIP or 'Safe' mode 27 7 Recover the party on hold : 7.8 Mute, so that your party cannot hear you You can hear your party but he/she cannot hear you: 7.9 Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver: 7.10 Diverting calls to another ...

Page 29 - Programming your personal directory; Return to first

Use the telephone in SIP or 'Safe' mode 29 7 7.14 Programming your personal directory T Access your personal directory. T Create a record in the personal phone book: T Modifying a card in the personal directory: Press and release Name, first name and number of your contact Save the record Cancel the...

Page 30 - Compliance; Declaration of compliance; , declare that the Alcatel-Lucent IP Touch; Information relative to the environment; USA

30 Compliance howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice.The invoice will be demanded if making a claim under the warranty. The warranty does not however confirm in the followi...