Alcatel Digital Home Care Solution - Manuals

Page 2 - challenges and maintaining reasonable OPEX.

2 Alcatel-Lucent Digital Home Care Solution You are eager to deploy triple-play services and generate revenues from innovative services such as IP television (IPTV). But to make triple-play deployment a success, you need to create a compelling customer experience while solving your own operational c...

Page 3 - The Customer Challenge

3 Alcatel-Lucent Digital Home Care Solution The Customer Challenge When setting up triple-play services, you are naturally concerned about themany operational challenges. The growing complexity of home networksand the lack of knowledge of end users to manage and solve problems bythemselves almost in...

Page 4 - The Alcatel-Lucent Solution; M O T I V E A T A G L A N C E

4 Alcatel-Lucent Digital Home Care Solution The Alcatel-Lucent Solution The Alcatel-Lucent Digital Home Care solution is a comprehensivesolution designed to solve your home networks management challengeand associated end-user support interactions. It cares for all fulfillmentand assurance processes ...

Page 5 - Responding to Challenges; Less Costly Operations; related to home-network management, services management and end-; Fewer Help Desk Calls

Responding to Challenges 5 Alcatel-Lucent Digital Home Care Solution Less Costly Operations The Alcatel-Lucent Digital HomeCare makes your home-networkmanagement easier by allowing youto manage even large numbers ofdevices and customer homes with areasonably sized team. It acceleratesservice deploym...

Page 6 - Key Features and Benefits

6 Alcatel-Lucent Digital Home Care Solution Key Features and Benefits The Alcatel-Lucent Digital Home Care solution, as illustrated in Table 1, helps you accelerate revenue generation from innovative triple-play and high-speed Internet access (HSIA) services, achieve important operational savings an...

Page 7 - How Does the Solution Work?; Covers All Stages of Service Deployment

7 Alcatel-Lucent Digital Home Care Solution How Does the Solution Work? Covers All Stages of Service Deployment The Alcatel-Lucent Digital Home Care solution is brought to the marketthrough a partnership between Alcatel-Lucent and Motive. The solutioncombines the Alcatel-Lucent 5580 Home Network Man...

Page 8 - Enables Effective Customer Support

8 Alcatel-Lucent Digital Home Care Solution Enables Effective Customer Support With the Alcatel-Lucent Digital Home Care solution,you have the right set of tools to manage your customersupport issues. Motive’s FAST solutions provide assisted-and self-service support capabilities that simplify thepro...

Page 9 - Easily Integrates into Your OSS Environment

9 Alcatel-Lucent Digital Home Care Solution Easily Integrates into Your OSS Environment The Alcatel-Lucent Digital Home Care solution is available both asintegrated out-of-the-box, and as independent modules, tailored to yourspecific needs. Each module has been engineered to integrate easily into yo...

Page 10 - A World-Leading Partner; Freedom of Choice

10 Alcatel-Lucent Digital Home Care Solution As your partner in delivering triple-play services,Alcatel-Lucent brings several advantages to the table. A World-Leading Partner Freedom of Choice Alcatel-Lucent’s approach is vendor agnostic, giving you the freedom to choose your CPE vendor. With more t...