ADTRAN 1950859L1 - Manuals - manualsarea.com

Page 2 - Trademarks; 01 Explorer Boulevard

Trademarks ADTRAN IP SoftPhone User Manual 2 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Trademarks Any brand names and product names included in this manual are trademarks, registered trademarks, or trade names of their respective holders. To the Holder of the Manual The contents of this manual are...

Page 3 - Conventions; Notes provide additional useful information.

ADTRAN IP SoftPhone User Manual Conventions 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 3 Conventions Notes provide additional useful information. Cautions signify information that could prevent service interruption or damage to equipment. Warnings provide information that could prevent endangerment...

Page 4 - Warranty and Customer Service; Installation and Maintenance Support; ACES Help Desk

Warranty and Customer Service ADTRAN IP SoftPhone User Manual 4 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Warranty and Customer Service ADTRAN will repair and return this product within the warranty period if it does not meet its published specifications or fails while in service. It is the respon...

Page 5 - Training; Training Phone

ADTRAN IP SoftPhone User Manual Product Support Information 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 5 Training The Enterprise Networks (EN) Technical Training Department offers training on our most popular products. These courses include overviews on product features and functions while covering...

Page 7 - Table of Contents

ADTRAN IP SoftPhone User Manual Table of Contents 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 7 Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Features and Specifications ...

Page 9 - List of Figures

ADTRAN IP SoftPhone User Manual List of Figures 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 9 List of Figures Figure 1. ADTRAN IP SoftPhone User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Figure 2. Settings Dialog Menu . . . . . . . . . . . . . . ...

Page 11 - List of Tables

ADTRAN IP SoftPhone User Manual List of Tables 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 11 List of Tables Table 1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Table 2. Settings Dialog Options . . . . . . . . . . . ...

Page 13 - INTRODUCTION; SPEAKER; Features and Specifications

61950859L1-1A Copyright © 2006 ADTRAN, Inc. 13 1. INTRODUCTION The ADTRAN IP SoftPhone is an intuitive software application designed to enable Voice over Internet Protocol (VoIP) communication from your laptop or desktop PC and works seamlessly with ADTRAN's IP telephony products. The IP SoftPhone i...

Page 14 - Follow the steps below to install the ADTRAN IP SoftPhone:; Table 1. System Requirements

Installation and Setup ADTRAN IP SoftPhone User Manual 14 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 2. INSTALLATION AND SETUP System Requirements The following table provides the minimum hardware and software requirements for installing the ADTRAN IP SoftPhone: Installing the ADTRAN IP SoftPhone F...

Page 15 - Uninstalling the ADTRAN IP SoftPhone

ADTRAN IP SoftPhone User Manual Installation and Setup 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 15 Uninstalling the ADTRAN IP SoftPhone To uninstall an existing version of the ADTRAN IP SoftPhone, follow the steps given below: 1. Launch the Windows Control Panel. 2. Select Add or Remove Programs....

Page 16 - Follow the steps below to complete the Tuning Wizard:

Installation and Setup ADTRAN IP SoftPhone User Manual 16 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Follow the steps below to complete the Tuning Wizard: 1. Select Next to begin the wizard. 2. Choose which type of device to configure.

Page 17 - Choose the correct audio devices and mixers to use. Select

ADTRAN IP SoftPhone User Manual Installation and Setup 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 17 3. Choose the correct audio devices and mixers to use. Select Next to advance. 4. Adjust the speaker volume to a comfortable level. Select Next to advance.

Page 18 - Next

Installation and Setup ADTRAN IP SoftPhone User Manual 18 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 5. Adjust the microphone volume; listen to the playback of the recorded sample and make changes if necessary. Select Next to advance. 6. Select the type of Internet connection.

Page 19 - Finish

Page 20 - USING THE SOFTPHONE

Using the Softphone ADTRAN IP SoftPhone User Manual 20 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 3. USING THE SOFTPHONE The Dial Pad The ADTRAN IP SoftPhone provides an easy-to-use dial pad as the main User Interface. This feature provides quick access to both basic and advanced calling features. ...

Page 21 - Before Making a Call; Logged in - Enter Phone Number; Logging into a VoIP Account; Initializing, Performing DNS Lookup; OK; to save changes and

ADTRAN IP SoftPhone User Manual Using the Softphone 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 21 Before Making a Call Making calls with the ADTRAN IP SoftPhone is simple. There are, however, some differences between a softphone and a traditional telephone. 1. A softphone is a computer application ...

Page 22 - Complete the following fields to log into your VoIP account.

Using the Softphone ADTRAN IP SoftPhone User Manual 22 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Figure 2. Settings Dialog Menu Complete the following fields to log into your VoIP account. Not all of these fields are required, depending on the service provider. Table 2. Settings Dialog Options Ena...

Page 23 - Placing a Call; Ending a Call; CLEAR; Redial; REDIAL; Answering a Call; When the message

ADTRAN IP SoftPhone User Manual Using the Softphone 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 23 The remaining fields are not usually required by services providers, but may be useful depending on the local network configuration. Consult an appropriate local network administrator to determine weat...

Page 24 - Ignore; Enter; Placing a Call on Hold; MUTE; Context Menu; Settings; The Settings Dialog; Tuning Wizard; Tuning

Using the Softphone ADTRAN IP SoftPhone User Manual 24 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A phone) you configured within the Tuning Wizard. Refer to Tuning Wizard on page 15 for information about the Tuning Wizard. If the softphone is hidden behind another window or minimized, the application...

Page 25 - Appendix A: Troubleshooting; About; Window Controls

ADTRAN IP SoftPhone User Manual Using the Softphone 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 25 Wizard . Complete the wizard to ensure that all devices are working properly and are set at the proper levels. Privacy Management The Privacy Management window allows users to customize the way in whic...

Page 26 - EXTENDED CALLING FEATURES; Starting a Conference Call; Adding a party to the Conference; CONF; Removing a Party from the Conference; CONF

Extended Calling Features ADTRAN IP SoftPhone User Manual 26 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 4. EXTENDED CALLING FEATURES Along with basic calling functionality, the ADTRAN IP SoftPhone includes many advanced features found in traditional business phones. These features include call conf...

Page 27 - Call Transfer; Unattended Call Transfer; transferred to a third party, then select the; Dial the number to which the call is to be transferred.; XFER; button again to connect the original party to the third party.; Attended Call Transfer; XFER

ADTRAN IP SoftPhone User Manual Extended Calling Features 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 27 Multiple Conference Hosts An ADTRAN IP SoftPhone conference call may include up to seven individuals – the conference host plus a participant on each of the six lines. Conference calls of more th...

Page 28 - Call Forwarding

Extended Calling Features ADTRAN IP SoftPhone User Manual 28 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Call Forwarding The ADTRAN IP SoftPhone can be set to forward incoming calls to a desired URL, which can be either another SIP User Agent, phone number, or voicemail address. Follow the steps bel...

Page 29 - AC; Flash

ADTRAN IP SoftPhone User Manual Extended Calling Features 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 29 Auto-Conference The ADTRAN IP SoftPhone includes an Auto-Conference (AC) feature which can be enabled or disabled by selecting the AC button. When combined with the Auto-Answer feature described ...

Page 30 - THE CONTACT DRAWER

The Contact Drawer ADTRAN IP SoftPhone User Manual 30 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 5. THE CONTACT DRAWER As with similar features on cell phones, the ADTRAN IP SoftPhone allows users to store a list of contacts in a virtual phone book. To open the ADTRAN IP SoftPhone Contact Drawer, s...

Page 31 - Exporting Contacts; menu item from the; Name of the contact

ADTRAN IP SoftPhone User Manual The Contact Drawer 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 31 The CSV file can be easily edited with a spreadsheet program. Figure 3 shows an example of a CSV contact list file. Table 4 describes the entries in the CSV file. . Figure 3. Example Contact List CSV Fi...

Page 32 - THE SETTINGS DIALOG; to access the; SIP Accounts; Add a new SIP Account; Complete the configuration for the new; Server; to save the settings.; Figure 4. Settings Dialog Menu

The Settings Dialog ADTRAN IP SoftPhone User Manual 32 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 6. THE SETTINGS DIALOG The ADTRAN IP SoftPhone includes a Settings dialog which provides access to a variety of relevant settings. Right-select on the softphone to bring up the context menu; then choos...

Page 33 - Check this box to enable this SIP account.

ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 33 . Firewall/NAT Figure 5 shows the Firewall/NAT menu for a SIP account configuration. Detailed information on these configuration options is listed below. When the information is complete, select OK to ...

Page 34 - Send Internal IP

The Settings Dialog ADTRAN IP SoftPhone User Manual 34 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Send Internal IP Some firewall proxies require an internal IP address. The options are Always, Default, and Never. When set to Always, the IP address of the computer on which the softphone is installed...

Page 35 - When the information is complete, select; Figure 7. SIP Account Advanced Menu

ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 35 Advanced Figure 7 shows the Advanced menu for SIP account configuration. Use this menu to further customize your SIP account. Forwarding options are specified here. The ADTRAN IP SoftPhone can be set t...

Page 36 - Media; Audio General; Figure 8. Media Audio General Menu

The Settings Dialog ADTRAN IP SoftPhone User Manual 36 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Media Use the Media menu to configure headsets, speaker phones, and USB devices. Audio General Figure 8 shows the Audio General menu for the media configuration. Detailed information on these configura...

Page 37 - Figure 9. Media Audio Devices Menu; Different values may be chosen for better sound quality.; Voice Activity Detection

ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 37 Audio Devices Figure 9 shows the Audio Devices menu for the media configuration. Detailed information on these configuration options is listed below. When the information is complete, select OK to save...

Page 38 - Figure 10. Media Audio Advanced Menu

The Settings Dialog ADTRAN IP SoftPhone User Manual 38 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Audio Advanced Figure 10 shows the Audio Advanced menu for the media configuration. Detailed information on these configuration options is listed below. When the information is complete, select OK to s...

Page 39 - System; Use the System menu to configure system and network parameters.; General

ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 39 System Use the System menu to configure system and network parameters. General Figure 11 shows the System General menu for the system configuration. Use this menu to change voicemail, auto answer, and ...

Page 40 - Figure 12. System Advanced Menu; System Network; Figure 13. System Network Menu

The Settings Dialog ADTRAN IP SoftPhone User Manual 40 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A System Advanced Figure 12 shows the System Advanced menu for the system configuration. Use this dialog to change DTMF and SDP settings. When the information is complete, select OK to save the settings....

Page 41 - User Interface; User Interface General; to

ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 41 IP Address Info The ADTRAN IP SoftPhone is set to automatically detect the local IP address. If the softphone is having difficulty detecting the correct values, uncheck the auto-detect box and enter th...

Page 42 - Launch When Windows Starts; User Interface Advanced; Figure 15. User Interface Advanced Menu

The Settings Dialog ADTRAN IP SoftPhone User Manual 42 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Launch When Windows Starts Check this box to allow the ADTRAN IP SoftPhone to start when the user logs in to Windows. User Interface Advanced Figure 15 shows the User Interface Advanced menu for the Us...

Page 43 - Diagnostics; to view the diagnostics log.; Figure 16. Diagnostics Menu

ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 43 Diagnostics Use the Diagnostics menu to set advanced diagnostics options. Press F9 to view the diagnostics log. Figure 16 shows the options available. An ADTRAN Technical Support representative may ask...

Page 44 - License Key; to save the setting.; Figure 17. License Key Menu

The Settings Dialog ADTRAN IP SoftPhone User Manual 44 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A License Key Use the License Key menu to enter the product license key. This number is provided by ADTRAN when your serial number is registered. Figure 17 shows the License Key menu. After entering the ...

Page 45 - APPLICATION HOT KEYS; Table 6. Application Shortcut Keys

ADTRAN IP SoftPhone User Manual Application Hot Keys 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 45 7. APPLICATION HOT KEYS The ADTRAN IP SoftPhone includes a number of keyboard shortcuts available for many of its functions. A list of keyboard shortcuts is shown in Table 6 below: Table 6. Applicatio...

Page 46 - Login Timed Out; How to ping a computer:; could not find host; Firewall and NAT Issues

Appendix A: Troubleshooting ADTRAN IP SoftPhone User Manual 46 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Appendix A: Troubleshooting The following is a guide to troubleshooting various issues that may arise when using the ADTRAN IP SoftPhone. Networking Problems This guide assumes that the Interne...

Page 47 - Users must also set the; Multiple IP Addresses on the Same Computer; Auto-Detect IP Address; RPort Attribute

ADTRAN IP SoftPhone User Manual Appendix A: Troubleshooting 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 47 Two additional ports after 8001 are required for each additional line used. For example, if using a second line, UDP ports 8002 and 8003 are used. If the firewall restricts incoming connections...

Page 48 - Firewall and

Appendix A: Troubleshooting ADTRAN IP SoftPhone User Manual 48 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A There are several factors that may affect sound quality when using the ADTRAN IP SoftPhone. These include the quality of the network connection, quality of the network device, and headset model...

Page 49 - Diagnostic Log; Figure 18. Diagnostic Log Output

ADTRAN IP SoftPhone User Manual Appendix A: Troubleshooting 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 49 Diagnostic Log The ADTRAN IP SoftPhone writes diagnostic information to a log file. This log file can be displayed by pressing F9 on the keyboard. The log is rather cryptic, but when having dif...

Page 51 - ADTRAN IP SoftPhone User Manual; Index; license key 15

ADTRAN IP SoftPhone User Manual 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 51 Index A AC button 29answering a call 23audio devices 37audio problems 47auto-answer 28auto-conference 29 C call conferencing 26close button 25CODECs 38contact drawer 30contacts 30context menu 24CSV file 30 D diagnostic lo...

Page 52 - using the Softphone 20

ADTRAN IP SoftPhone User Manual 52 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A U uninstalling the SoftPhone 15user interface 20 menu 41 using the Softphone 20 V voicemail 39VoIP account 21volume adjustment 24 W warranty and customer service 4