BlackBerry Q5 - Manual

You can invert the colors in reader mode to display white text on a black background.For more information, see Browser . Introducing BlackBerry 10: new apps and features Introducing the reinvented BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs. Designed aro...

Camera and Time Shift mode Your BlackBerry device has front and rear cameras for taking high resolution pictures and recording HD videos. You can open the camera from the home screen, and take a picture or record a video quickly by tapping anywhere on the screen. Time Shift mode captures several mil...

BlackBerry Browser The new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you find something you want to share, you can post it to a social network with just a couple of gestures. You can also view webpages in Reader mode to remove distracting clutter.For more i...

Voice Control The Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions virtually hands-free. Use the Voice Control app to send messages, make calls, book meetings, search the Internet, post tweets, and more. Open the Voice Control app by pressi...

• To minimize an app and return to the home screen, swipe up from the bottom of the screen. How do I get to the menu? There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen. User Guide Get st...

How do I change my settings and options? Do any of the following: • To change the settings in an app, swipe down from the top of the screen. Tap . • To see other options in many apps, tap . • To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swip...

Where is my email or other messages? All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and ...

Where are my ring tones and notification profiles? • BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off. • You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping . • You can ...

Application icons Icon Description Contacts Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app. Browser View webpages more easily using the reader mode, and share webpages quickly with your contacts. Calendar View all your events in on...

Icon Description Find out how to do things quickly on your device, read FAQs, and learn tips that can help increase your productivity. Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicat...

1. Open the door on the left side of your device. 2. Insert the SIM card. 3. Press the door back into place. Insert a media card A media card is optional. If a media card is included, it might already be inserted. 1. Open the door on the left side of your BlackBerry device. User Guide Get started 22

2. Insert the media card (microSD card). 3. Press the door back into place. Set up your device The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make sure your device is connected to a mobile network or is within range of a Wi-Fi network....

Make note of your usernames and passwords Before you switch BlackBerry devices, make sure that you have the following:• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new d...

Tips: Charging your device Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Charge your device for an extended period of time rather than charging in small increments, for example, charging for less than 15 minutes. •...

Select items Do any of the following:• To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.• To highlight an item without opening it, touch and hold the item.• To highlight multiple items, such as pictures or songs that you want to share, touch and...

Move items from one place to another 1. On the home screen, touch and hold the item you want to move. 2. When the item starts to pulsate, slide your finger to where you want the item to be. Minimize apps and show your Active Frames When you minimize an app it appears as an Active Frame on the home s...

View the Hub You can peek at or open the BlackBerry Hub from anywhere on your device From the bottom of the screen, slide your finger up and to the right. Show the menus You can find additional features, options, and help by exploring the menus. Do any of the following: • To see the additional actio...

Navigating within an Android app Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the pre...

Personalizing your device Download and buy apps, games, music, and videos Apps, games, and music that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry device, and on up to four additional devices without your having to pay for the items again. 1. In the...

Set a picture as your wallpaper 1. Open a picture. 2. Tap > > Wallpaper . Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as your wallpaper. Set an alarm 1. Tap . 2. Set the Alarm switch to On . 3. Touch and hold the di...

Tutorial: Searching the Help app on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice searching the Help app on a BlackBerry 10 device. Note: This tutorial is available in English only. Start the tutorialhttp://docs.blackberry.com/tutorials/help/en How T...

http://demos.blackberry.com/blackberry-q5/eu/en/gen/how-to/your-blackberry-q5-smartphone/blackberry-q5-overview/blackberry-hub/index.html Video: Keyboard and typing basics The new touchscreen BlackBerry Keyboard provides an effortless typing experience. It learns your writing style and suggests word...

http://demos.blackberry.com/blackberry-q5/eu/en/gen/how-to/your-blackberry-q5-smartphone/personalization/personalize-smartphone/index.html Setup Video: Transferring data to your new device Switch from an older device to your new BlackBerry device and get all your information transferred over. Note: ...

Connections Video: Bluetooth and Wi-Fi connections Connect your new BlackBerry device to a Wi-Fi network and enable your Bluetooth connections. Note: This video is available in English only. http://demos.blackberry.com/blackberry-q5/eu/en/gen/how-to/your-blackberry-q5-smartphone/connections/bluetoot...

http://demos.blackberry.com/blackberry-q5/eu/en/gen/how-to/blackberry-link/connect-to-computer/blackberry-link/index.html Apps Video: Browser basics Customize the BlackBerry Browser on your device with privacy and security settings and bookmarks. Note: This video is available in English only. http:/...

http://demos.blackberry.com/blackberry-q5/eu/en/gen/how-to/apps/productivity/blackberry-remember/index.html Video: Get Started with BBM Use BBM on your BlackBerry device - modify your display information, begin a chat, use BBM groups and BBM Video. Note: This video is available in English only. http...

Media Video: Taking pictures using the Time Shift mode Pinpoint and adjust elements of your picture to get the photo you want. Time Shift mode captures milliseconds before and after your photo--so you can scroll back on the dial to open one friend's eyes and then forward to catch your other friend s...

http://demos.blackberry.com/blackberry-q5/eu/en/gen/how-to/media/media-sharing/media-sharing/index.html Video: Creating stories with BlackBerry Story Maker Once you've captured the perfect photos, use BlackBerry Story Maker to weave those moments together to create a movie in just a couple of swipes...

• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch devices using BlackBerry Protect. • Switching from an iPhone or Andr...

Backing up and switching devices Transfer data to a new device using a computer and BlackBerry Link If your current BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link to transfer supported data and settings such as device settings, phone history, media ...

Transfer data to a new device using BlackBerry Protect Before you begin: To use this feature, the BlackBerry Protect app must be installed on your previous BlackBerry device. Your previous device must be running BlackBerry 7.1 or earlier.You can use BlackBerry Protect to move supported data from you...

Restoring BBM The first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the following:• If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or on a device running BlackBerry 7 or lat...

2. Tap > Accounts . 3. If you already added an account to your device, tap to add another account. Tips after switching devices After you have finished switching BlackBerry devices, consider doing the following:• If you have a media card, move it from your old device to your new device.• To recei...

Some of the data from my previous device isn't on my new device The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry...

Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a password so that you can lock your device when it's in open view or not in use. 1. If you don't have a password yet, on the home screen, sw...

Take a screen shot of your device To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time. Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in your work space. Search Sea...

3. Tap the settings you want to change. 4. Change your search settings. Do more with your search results There are a variety of actions you can perform with items in your search results right in the search results screen. The actions available to you depend on what the item is. For example, if one o...

Phone Phone Phone at a glance Making and receiving calls Make a call 1. In the Phone app, tap . 2. Dial a number. 3. Tap Call . Tip: To make a call on the home screen, type a contact name or phone number. Tap Call < name> or Call < number> . User Guide Phone 53

Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard. 1. While on a call, tap . 2. Type your notes and include information such as a title, due date, and tags. 3. Tap Save . Start a conference call 1. While on a call, make or answer another call....

• To remove a person from the conference call and hang up, tap . • To remove a person from the conference call and keep them in a separate call, tap . Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you remov...

Move a call to BBM Video See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you will be asked to add the person to B...

2. Tap > Keypress Speed Dial . 3. Touch and hold a contact or number. 4. Tap . Set up your voice mail Depending on your wireless service provider, this feature might not be supported. Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines, you m...

Block calls When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming. Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be sup...

1. In the Phone app, swipe down from the top of the screen. 2. Tap > Fixed Dialing Numbers . 3. Set the Fixed Dialing Numbers switch to On . 4. Enter the SIM security code provided to you by your service provider. 5. Tap OK . 6. Tap Add Number . 7. Type a name and phone number. View your call sum...

Deactivate voice mail on your device If you deactivate voice mail on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen....

Accept or decline a BBM Video chat or BBM Voice chat Tip: Be sure to check if your contact has invited you to a BBM Video chat or a BBM Voice chat before you accept the invitation. When you receive a BBM Video chat or BBM Voice chat invitation, the name of the contact appears in the middle of your s...

Move your BBM Video chat to an external display Before you begin: Connect your device to an external display using Miracast technology. You can move your BBM Video chat to an external display, such as a TV, for a larger picture. 1. During a video chat, tap . 2. Select an option. BBM Video options St...

Tip: To turn on the ring tone for calls while your device is in Bedside mode, open the Clock application, swipe down from the top of the screen, and tap Clock Settings . Set the Phone Calls in Bedside Mode switch to On . Set a custom ring tone for a contact 1. In the Contacts app, tap a contact. 2. ...

2. Tap Settings > Notifications . 3. Set the Instant Previews switch to Off . Note: You can display only an application's priority messages as Instant Previews. On the Notifications Settings screen, tap the application and in the Instant Previews drop-down list tap Priority Only . Respond directl...

2. Tap the notification icon to view the Lock Screen Preview. Note: To collapse the Lock Screen Preview view so that only the notification icons are visible, swipe your finger from the right to the left, or tap the icon. Troubleshooting: Ring tones, sounds, and alerts My device doesn't ring or vibra...

Messages BlackBerry Hub Staying connected with the BlackBerry Hub The BlackBerry Hub gathers all of the messages and notifications that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all ...

The BlackBerry Hub at a glance Shortcuts: BlackBerry Hub In the list of messages Compose a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications Press T Move to the bottom of your list of message...

File a message Press W Flag a message Press I Setting up and managing accounts Tutorial: Setting up an email account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10 device. Note: This tutorial is availa...

I can't add a second social networking account You can add only one Facebook account, one Twitter account, and one LinkedIn account to your BlackBerry device. BlackBerry Hub message list icons Icon Description Unread email Read email Meeting or event invitation New Facebook notification Email with a...

Viewing and searching messages Where is my email or other messages? All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the...

View messages by account or message type All of your messages and notifications appear in the Hub view in the BlackBerry Hub. If you want to see messages only from a particular account (for example, your personal email account) or by a type (for example, your text messages), you can filter them. 1. ...

• To see all attachments from a conversation, tap a conversation. Tap . Tip: You can also filter attachments by a specific account. In the BlackBerry Hub, tap the in the bottom left corner. Tap an account. Tap . Sort attachments You can sort attachments by date, sender, name, type (for example, by p...

Forward a text message 1. In the BlackBerry Hub, touch and hold a text message. 2. Tap . Managing messages Delete a message In the BlackBerry Hub, do any of the following: • To delete a single message, touch and hold the message. Tap . • To delete more than one message, touch and hold a message. Tap...

Securing your email You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from...

Jump to the next or previous message 1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages. 2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list. 3. To open the highli...

Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees. 1. In an email, tap > . 2. Enter any additional information for the meeting. ...

Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off ...

Troubleshooting: BlackBerry Hub Troubleshooting wizard: I'm having problems using email The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your email issue. Start the troubleshooting wizardhttp://docs.blackberry.com/troubleshooting/email...

Passwords and security Security Passwords and locking There are several types of locks, PINs, and passwords that you can use to help to protect your BlackBerry device.If you use your device for work, your organization might already have security settings in place, such as requiring a password to unl...

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > SIM Card . 3. Set the SIM Card PIN Lock switch to On . 4. Type the SIM card PIN that your service provider gave you. CAUTION: If you exceed the number of allowed attempts to enter the SIM car...

Tutorial: Setting up BlackBerry Protect on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up BlackBerry Protect on a BlackBerry 10 device. Note: This tutorial is available in English only. Start the tutorialhttp://docs.blackberry.com/tutorials...

Securing your email You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from...

2. In the drop-down list, tap a signing or an encryption option. Tip: You can change the default email security used for messages you send. For example, if you use S/MIME to protect your messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messag...

4. Tap Delete Data . When the security wipe is complete, your device is turned off automatically. To turn on your device, press the Power/ Lock key on the top of your device. Tip: If you are planning to give away or recycle your device, remember to also remove your SIM card and media card. Delete yo...

• To switch between spaces within Adobe Reader, Documents To Go, and File Manager, tap . Tap Personal or Work . • To switch between spaces from the home screen, in the middle of the home screen where all your apps appear, slide your finger down. Tap Personal or Work . Using Parental Controls Parenta...

Restrict or limit access to features and content 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Parental Controls . 3. Make sure that the Parental Controls switch is set to On . 4. Enter the Parental Controls password. 5. Tap to change th...

7. Do one of the following:• If your computer uses a Windows operating system, open the media\downloads folder. If necessary, enter the username and storage access password. • If your computer uses a Mac operating system, open the media/downloads folder. If necessary, enter the username and storage ...

Using a smart card with your device Use two-factor authentication You can use a smart card and your BlackBerry device password to unlock your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Device Password > Authenticator Settin...

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Smart Card . 3. Set the LED Activity Indicator switch to Off . Frequently asked questions: Security How do I reset my device password if I forget it? Your BlackBerry device password can't be ...

Description Apps • SIM card• Smart Tags• Text messaging• Twitter• Video camera• Voice Activated Dialing• Weather• YouTube These apps and features are available in your work space and personal space. Your work and personal data is displayed together. • BlackBerry Bridge• BlackBerry Hub• BlackBerry Re...

Where is my picture that I just took? If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from your work or personal space, are s...

Switch between your personal and work spaces When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal and work spaces. Tip: To differentiate between your work space and personal space, you can set a different wallpaper for your personal spa...

Frequently asked questions: Work space and BlackBerry Balance Does my device have BlackBerry Balance? BlackBerry Balance is available only to BlackBerry devices associated with a BlackBerry Enterprise Server. To confirm if your device uses BlackBerry Balance, do one of the following:• On the home sc...

Can I use personal apps on my work's network? If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access your organization's Wi-Fi or VPN network.To set or view the networks that your personal apps can use, on the home screen, swipe dow...

BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manag...

Tutorial: Creating a BlackBerry ID on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice creating a BlackBerry ID on a BlackBerry 10 device. Note: This tutorial is available in English only. Start the tutorialhttp://docs.blackberry.com/tutorials/help/en T...

• Click Third Party Applications > BlackBerry ID . • Click Device > BlackBerry ID . • Click BlackBerry ID . FAQ: BlackBerry ID How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID password sent to the email address that yo...

Troubleshooting wizard: I need help with my BlackBerry ID The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your BlackBerry ID issue. Start the troubleshooting wizardhttp://docs.blackberry.com/troubleshooting/blackberryID/en Note: This ...

Prevent password and username copying You can turn on or turn off the password and username copying feature at any time. 1. In the Password Keeper application, swipe down from the top of the screen. Tap . 2. Clear the Allow Clipboard Copy checkbox. The Copy Password and Copy Username options are no ...

Lock Password Keeper There are two ways to lock Password Keeper. You can lock it manually or set the option to have Password Keeper lock automatically when you minimize the application or lock the screen. In the Password Keeper application, swipe down from the top of the screen, and do one of the fo...

Share text and websites with Password Keeper To add websites or text to your Password Keeper records, do all of the following: 1. Open any application or browse to a website and select the information you want to share with Password Keeper. 2. Tap > . 3. Tap Password Keeper . 4. Add any additiona...

Media Camera Camera app at a glance Taking pictures and recording videos Tip: To quickly take a picture or start recording a video from the Camera application, press any of the following keys: • Space key • Volume Up key • Volume Down key Press any of these keys again to stop recording. Take a pictu...

Peek at the last picture or video that you took You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted. 1. Touch and hold the thumbnail at the bottom of the screen. 2. Drag your finger up to expand the thumbnail. 3. Do one of the followin...

Change the capture settings You can change the scene mode, the shooting mode, choose whether you use your flash, switch between the front camera and back camera, and more. 1. Tap . 2. Tap the setting that you want to change. To return to Normal mode, tap the mode icon in the upper-left corner of the...

Icon Description pictures together and can capture the contrast between the light and dark areas of a scene. Scene modes Scene modes are designed to improve the quality of the picture or video by changing settings, such as contrast, brightness, and so on. Icon Description Auto This is the most commo...

Troubleshooting: Camera I can't turn on the flash or use the video light Try the following actions: • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. • The flash might still be charging. Wait a moment and then try again.• Mak...

Pictures Pictures app at a glance Recent screen Depending on the app you're in, see the media files that you recently watched, listened to, viewed, added to your BlackBerry device, and so on. Albums screen See all of the pictures and videos that you took and downloaded or uploaded to your BlackBerry...

Viewing your pictures Zoom in to or out from a picture With a picture open on the screen, do one of the following:• Double tap where you want to zoom in.• Slide your fingers together or apart to zoom in or out manually. Pan a picture 1. Zoom in to a picture. 2. Drag your finger around the screen. Pl...

2. Tap Personal or Work . Doing more with your pictures and picture albums You can do more with your pictures and picture albums such as view them as a slideshow, delete them, send or share them with friends, and so on. You can also view properties of your pictures and picture albums, including size...

Take a screen shot of your device To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time. Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in your work space. Organizing...

Supported picture file extensions Your BlackBerry device is designed to support the following picture file formats. • BMP• JPG• GIF• PNG• TIF• WBMP For information about media file extensions and codecs for your device, visit www.blackberry.com/docs/smartphones and click Smartphones > BlackBerry ...

Music Music app at a glance Now Playing screen or album's cover art Play a song and then tap this icon to control the song that you're listening to. You can also check this screen to find more information about the song that's playing and the order of your music. Recent screen Depending on the app y...

Playlists screen Create and edit your own playlists and listen to collections of songs that were automatically gathered for you by your BlackBerry device. Playing your music Play, pause, or skip a song 1. In the Music app, tap a song or album to listen to. 2. Tap > Now Playing . 3. Tap , , or . S...

1. Open a media file. 2. Tap . 3. Tap . 4. Select a device to play or view the media file on. To play or view other media files while still connected to the DLNA Certified device, tap and select a media file. To stop playing or viewing the media file on the DLNA Certified device, tap . Doing more wi...

• To change the name of a playlist, tap the current name.• To add a song, tap . Beside the songs, artists, and albums that you want to add, tap . • To delete a song, tap . • To change the song order in the playlist, touch and drag the song to where you want it to go in the playlist. 2. Tap . Organiz...

Play your last music selection If you set up a great music list on the Now Playing screen and then closed the Music app or started listening to a new album, you can quickly play your last Now Playing list. On the Playlists screen, tap Recently Played . Change the volume Do any of the following:• To ...

Troubleshooting: Music I can't open a media file Make sure the file is in a format that your BlackBerry device supports. Videos Videos app at a glance Recent screen Depending on the app you're in, see the media files that you recently watched, listened to, viewed, added to your BlackBerry device, an...

Date screen See the videos and pictures that you took on your BlackBerry device, organized by the date that you took them. Watching your videos Tip: If you see the unwatched indicator on a video thumbnail, , it means the video hasn't been watched yet. Play or pause a video 1. Open a video. 2. To sho...

To stop playing or viewing the media file on the DLNA Certified device, tap . Doing more with your videos You can do much more in the Videos app, such as delete videos, send or share videos with friends, and so on. You can also view the properties of your videos, including length, name, and date cre...

Troubleshooting: Videos I can't open a media file Make sure the file is in a format that your BlackBerry device supports. BlackBerry Story Maker About BlackBerry Story Maker The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and videos that are saved on you...

Edit a story made with BlackBerry Story Maker You can edit and revise stories that you make with BlackBerry Story Maker. 1. Tap an existing story.• To change the theme, tap a theme on the top of the screen.• To change the order of the pictures and videos or to edit them, tap . • To add or remove pic...

• To grant access to devices so that they can access your media files, tap Devices . Select the checkbox beside each device that you want to grant access to. Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when yo...

Maps and locations Maps Finding a place Find a place on a map You can use the GPS feature on your BlackBerry device to search for a location and then view it on a map to see where you need to go. On the Map tab, in the Search field, enter an address or a descriptive word, such as "coffee" or...

To stop turn-by-turn directions in the map view or detail view, tap . To stop turn-by-turn directions in the street-level view, tap anywhere on the screen > . Switch to the map or detail view for turn-by-turn directions By default, turn-by-turn directions start with the street-level view of the r...

Recalculate routes While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when you make a wrong turn or would like alternative directions. 1. If you are in the street-level view, to show the navigation bar, tap the screen. 2. Tap > . My places You can ...

View your recent places BlackBerry Maps remembers and organizes the last 100 places you looked up so that you can quickly access them again when you need to. On the My Places tab, tap Recents . Clear your recent places You can clear the list of recently viewed places inBlackBerry Maps. Tip: If you h...

Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings. 1. In the Maps app, swipe down from the top of...

Compass Compass at a glance About the compass The digital compass on your BlackBerry device works like a regular compass, but also includes additional features. For example, you can choose whether the compass points to true north or magnetic north. The compass also works in any direction or orientat...

Troubleshooting: Compass I'm not getting an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or electronics. • If you have turned on Location Services and are navigating based on tr...

Applications and features Remember Collecting and organizing tasks, notes, and more with the Remember app BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to remember. With the Remember app, you can sort your information as entries in...

2. Tap . 3. Speak your voice note. 4. When you're finished, tap > Save . Tip: You can also take pictures without leaving the BlackBerry Remember app. To take a picture, in a folder or on the Remember folder screen, tap . Send something to the Remember app Using the sharing capabilities of your Bl...

2. Tap . 3. Tap a color. 4. Tap Save . Delete a folder or an entry in the Remember app CAUTION: If you delete a folder, the entries inside the folder are also deleted. 1. In the Remember app, touch and hold a folder or an entry. 2. Tap . Viewing and searching your Remember entries Search for an entr...

I can't send something to the Remember app Some items, such as calendar events, can't be sent directly to BlackBerry Remember. You should be able to send photos, videos, audio files, websites, contacts, and Documents To Go files to the Remember app.You might not be able to share certain items into f...

View your events You can switch between viewing your events by day, week, or month. In the Calendar app, do one of the following: • To view events for a single day, tap the tab in the lower-left corner. To see a schedule view, tap . To see an agenda view, tap . To see who you're meeting with for the...

• To change the reminder time, in the Reminder drop-down list, tap an option. 2. Tap Save . Add conference call details to an event When you add conference call details to a meeting or event, participants with BlackBerry devices can use the Join Now feature to join the conference call without dialin...

Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations. 1. In the Calendar app, swipe down from the top of the screen. 2. Tap > Mobile Conferencing > . 3. En...

Change how your calendar is displayed 1. In the Calendar app, swipe down from the top of the screen. 2. Tap Settings > General . • To change the view (day, week, or month) that you see when you open the calendar, in the Default Calendar View drop-down list, tap a view. • To change the day that th...

Contacts About the Contacts app When you add contacts to your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and v...

Adding contacts Set up email or other types of accounts on your device You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap > Accounts . 3....

Add a contact from the BlackBerry Hub 1. In the BlackBerry Hub, touch and hold a message. 2. Tap . • To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a contact from the list. • To add the contact as a new contact, tap . 3. Tap Save . Add a ...

Changing contacts Add or change a picture for a contact 1. In the Contacts app, tap a contact > . • To use a picture from a social networking account that you added, tap one of the available pictures at the top of the screen. • To use a saved picture from your picture library, in the picture area...

2. Tap how you want to reach the contact. Set a custom ring tone for a contact 1. In the Contacts app, tap a contact. 2. Tap . 3. Tap Ring Tone and Notifications . 4. In the Phone Ring Tone drop-down list, tap a ring tone. 5. Tap Back . 6. Tap Save . Search for a contact Like other apps on your Blac...

2. Tap . 3. In the Show Account in Contact List section, set the switch that appears beside an account to Off . Sort your contacts Your contacts are originally sorted by first name, but you can also sort by last name or company. 1. In the Contacts app, swipe down from the top of the screen. 2. Tap S...

Clock Clock at a glance Shortcuts: Clock Using the stopwatch • To start or stop the stopwatch, press . • To reset the stopwatch and clear lap results, press . Using the timer • To start or stop the timer, press . • To reset the timer, press . User Guide Applications and features 175

• If you have one alarm set, tap . • If you have multiple alarms set, tap . 2. Tap an alarm. 3. Tap Snooze . 4. Select a length of time. Stopwatch 1. Tap . 2. Tap Start . 3. To start a new lap, tap Lap . To view your lap times, swipe from right to left. Timer Set the timer 1. Tap . 2. Touch and hold...

World clock If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world clock screen to quickly see the time in a variety of cities around the world. Add a city to the world clock screen 1. Tap . 2. Tap Add . 3. Enter a location. ...

Hear phone calls in bedside mode When you enter bedside mode, all of your notifications are set to silent. You can choose to turn on only your phone while in bedside mode, so that phone calls are the only notifications that you receive. 1. In the Clock app, swipe down from the top of the screen. 2. ...

Calculator Calculator at a glance Using the calculator Switch to a scientific or standard calculator You can switch the type of calculator that you are using by swiping left and right on your BlackBerry device. On the calculator screen, swipe left or right on the keypad. Convert a unit of measuremen...

Calculate a tip When you're out at a restaurant, you can use the tip calculator to figure out how much to leave for a tip. You can customize your calculations to specify the number of people included on the bill and the percentage of the bill that you want to tip. The tip calculator can also calcula...

Add a website to your home screen You can create a shortcut to a website on your home screen so that you can quickly go to a website without opening the browser first. On a website, tap > . Changing your Browser settingsCustomize the Browser start screen You can change what you see when your firs...

View your bookmarks by tags or in a list 1. In the Browser, tap > . 2. Tap or . Organizing your bookmarks It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for. Change your bookmarks You can change the name or web address of a book...

• To go to a page in your history, tap the page.• To see your full tab history, tap . To dismiss your browsing history, tap anywhere on the screen. Tip: To view your full browsing history, tap > . Delete your browsing history 1. In the Browser, tap . 2. Tap • To delete all of your browsing histor...

Security settings Remove History Items Specify how often your device automatically deletes information from your BlackBerry Browser history. Private Browsing Keep your browsing information (your history, cached files, cookies, and so on) only while a browsing session is open. When you close the Brow...

Smart Tags The Smart Tags application explained The Smart Tags app takes bits of information and transforms the info into a smart tag. Info can include text, websites and other URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag, display it as a ...

Delete a smart tag from your device 1. In the Smart Tags app, highlight one or more tags that you want to delete. 2. Tap . Create your own smart tag You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code. 1. In the Smart Tags app, tap . 2. Tap a ta...

Email Use to create a smart tag that, when opened, composes an email. When you create the tag you can fill in the Subject and Message fields to prepopulate these fields when the tag is opened, or you can leave these fields blank. Text Message Use to create a smart tag that, when opened, composes a t...

Lock a smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model.If you copy a smart tag to a writeable NFC tag, and you plan to leave the NFC tag in a public space, you should lock the NFC tag to pr...

2. After the beep, say "Make a note" and say what you want your note to contain. For example, "Make a note to call Mom." Check your wireless coverage status using the Voice Control app 1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry ...

2. Tap Settings > Voice Control . 3. In the Voice recognition mode drop-down list, tap Voice Dialing Only or Voice Recognition . Change your voice response settings When you say commands, you can set the Voice Control app to respond to you and confirm your command or ask for the next command. 1. ...

To remove a game from your favorites, tap . Recommend a game You can recommend the games you love to your Games friends. Recommendations are sent as private messages, so that only the friends that you select can see the recommendations you send them. 1. Tap a game. 2. Tap . 3. Tap on a friend. Invit...

Organizing apps Leave an app or close an app Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full screen. Once you...

Documents and files Documents To Go Getting started with Documents To Go Using Documents To Go, you can create, edit and format Microsoft Word documents, and Microsoft Excel spreadsheets. You can also edit, view, and present Microsoft PowerPoint presentations on your BlackBerry device. Create a docu...

1. Touch and hold the text you want to copy. 2. Highlight the area by moving the cursor indicators. 3. Tap the highlighted area. 4. Tap , or . 5. Touch and hold where you want to paste the text. 6. Tap . Save changes to a file in Documents To Go When you save a file using Documents To Go, you can ch...

Note: If you create or edit a file using Documents To Go in the work space and you want to save your file to the cloud, you must be logged in to a cloud application in the work space on your device. Editing documents Change the font or formatting To change the font or formatting, tap . • To change t...

Find and replace text in a document 1. Tap . 2. In the Find field, type a word or a phrase. 3. In the Replace field, type a word or phrase > Enter . 4. Tap or . 5. Tap to go to the next instance of the word or phrase in the document. Tip: To see more options, tap . Editing spreadsheets Resize a r...

4. Tap . Change the font or formatting • To change the font or formatting of text, tap . • To change the number format in a cell, highlight the cell, and tap . Tip: You can edit existing formulas by making changes to them in the text bar at the top of the screen. Cut, copy, and paste a cell, row, or...

• Slide your finger to the left to go forward in the presentation. 2. Tap the slide that you want to jump to. Reorder the slides 1. Touch and hold a slide in the top frame. 2. When the device vibrates, drag the slide to where you want to move it. 3. Release the slide. Hide or delete slides Tap a sli...

Zoom in or out on a slide During a presentation, you can focus in on an area of a slide by using the zoom feature. The zoom action is reflected on the presentation screen for your audience to see. 1. To zoom in to an area of a slide while presenting, slide your fingers apart. 2. To move to another a...

Jump to the bottom of a spreadsheet Press B Find a cell Press S Scroll down one screen Press . Scroll up one screen Press and . Go to the next worksheet tab Press N Go to the previous worksheet tab Press P Zoom in Press I Zoom out Press O Shortcuts: Slideshow To Go Jump to the first slide Press T Ju...

To go back, tap . Tip: If BlackBerry Balance is enabled on your device and you want to access your work files, on the home screen, swipe down from the top of the screen. Tap Work . View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device,...

2. Enter all, or part, of the name of the item you are searching for. Note: To search for an item on a connected device, you must perform the search when the device is open in File Manager. Sort files and folders You can view your files and folders in order by name, date, type or size. You can also ...

4. Tap Move . Copy a file 1. Touch and hold a file or folder. 2. Tap . 3. Navigate to where you want to copy the file or folder. 4. Tap Paste . Working with files stored in the cloud Retrieve files saved to the cloud If you are logged in to a cloud application on your BlackBerry device, you can use ...

Change cloud application settings You can change your settings for items like the back up options and network usage for your cloud applications. When you enable back up options, changes to files in the selected applications are automatically updated and stored in the cloud. To change your settings: ...

• If your computer uses a Mac operating system, click Go > Connect to Server . Type the IP address using the following format: smb://xxx.xxx.xxx.xxx. 10. Go to the files or folders that you want to copy.11. When prompted, enter the username and storage access password.12. Drag and drop the files ...

3. Press the door back into place. Using a media card Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance and ...

Wipe data from your media card To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data, this process might take some time. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Storage and Access . 3. Tap Eras...

Frequently asked questions: Storage space and memory How do I free up storage space? To make room for more files and apps, try any of the following:• Save documents and media files on your media card. To automatically save camera pictures and videos on your media card, on the home screen, tap . Swip...

Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected. Your media card is read-only You can view and open files on the media card. You can't move, delete, or modify the fil...

Settings and options Connections Check which wireless networks your device connects to Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is capable of connecting to all the networks listed, but actually connecting to each type of netw...

Tips: Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each...

BlackBerry device through a separate speaker or making calls on a headset that is using your BlackBerry device's mobile network connection. NFC NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and other NFC-enabled devices or NFC ta...

Mobile network Connect to the mobile network Before you begin: To turn on your mobile network connection, airplane mode must be turned off. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Network Connections > Mobile Network . 3. Set the Mobile Network switch to...

2. Tap Settings > Network Connections > Mobile Network . 3. If the Mobile Network switch is off, set it to On . 4. In the Data services while roaming drop-down list, tap Off or Prompt . Troubleshooting: Mobile networkI can't connect to the mobile network Try the following solutions: • Check th...

Tip: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your device, swipe down from the top of the home screen and tap . Manually connect to a Wi-Fi network If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting...

1. On the home screen, swipe down from the top of the screen. 2. Tap Wi-Fi . 3. Check that the Wi-Fi switch is set to On . 4. Tap . 5. Tap a network.• To disable the network, set the Enable Connections switch to Off . • To re-enable the network, set the Enable Connections switch to On . Wi-Fi networ...

Mobile Hotspot mode Sharing your Internet connection using Mobile Hotspot mode When you use Mobile Hotspot mode your BlackBerry device creates a Wi-Fi network that other Wi-Fi enabled devices can connect to so that they can use the Internet through your mobile network connection. This feature lets y...

Disconnect a device from your mobile hotspot After you disconnect a device from your mobile hotspot, if you want to connect the device again you must start a new session in Mobile Hotspot mode. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Network Connections >...

Use Internet tethering to share your Internet connection You can tether your BlackBerry device using either a USB cable or a Bluetooth connection. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Network Connections > Internet Tethering . 3. If you've never used ...

NFC What is NFC? The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model.NFC is a short-range wireless technology that's designed for easily sharing content and information without having to use pairing info...

1. Depending on how many files you want to send, on your BlackBerry device do any of the following:• To send a single file, find and open a file.• To send multiple files, find and highlight the files that you want to send. Tap > NFC . 2. Align the back of your BlackBerry device with an NFC-enable...

Language Change your display language 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input . 3. In the Language drop-down list, tap the language that you want to use. Change your typing language 1. On the home screen, swipe down from the top of the sc...

Keyboard and typing Keyboard and typing at a glance Home screen shortcuts You can use your BlackBerry Keyboard with Instant Action to quickly perform a number of tasks when you type certain commands on the home screen. You can use home screen shortcuts to make a call, send email or text messages, st...

Action Alternative shortcuts Update your Facebook status Type fb . Post a tweet Type tweet or tw . Post a LinkedIn update Type li . Add a note to BlackBerry Remember Type memo . Add a task to BlackBerry Remember Type todo . Creating custom text shortcuts Word substitution lets you create your own te...

1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input > Prediction and Correction . 3. Tap Clear Learned Words . Note: As you continue to type, the learned word list is regenerated unless you set the Learn New Words switch to Off on the Prediction a...

Turn on CAP lock Press and . To turn off CAP lock, press or . Type a symbol Press . Tap the symbol that appears on screen. Type the alternate character on a key Press and the character key. Type an accented or special character Press and hold the letter key and tap the accented or special character ...

Cut, copy, and paste text 1. To highlight text, touch and hold the text. To change your selection, move the cursor indicators. 2. Do one of the following: • To copy the text, tap the highlighted text. Tap . • To cut the text, tap the highlighted text. Tap . 3. To paste the text, touch and hold where...

Change spell check settings You can change spell check settings, such as whether to check the spelling of acronyms, whether to correct the casing of words, and so on. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Language and Input > Spell Check . 3. Tap the s...

Put your device in standby mode When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected. Press the Power/Lock key on the top of your device. To wake up your device, swipe up from the bottom...

The battery is charging. The battery is fully charged. The battery isn't charging because the power source isn't providing enough power. Use the charger that came with your BlackBerry device to charge the battery. The battery charge is low, and your wireless connections might turn off to conserve po...

Tips: Charging your device Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Charge your device for an extended period of time rather than charging in small increments, for example, charging for less than 15 minutes. •...

A solid green LED can indicate that your device is plugged into a charger and that charging is complete. Battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty prov...

Accessibility Customize your accessibility settings You can customize your BlackBerry device to help suit your needs. For example, you can magnify the screen, use your hearing aid with your device, and change the font size. 1. On the home screen, swipe down from the top of the screen. 2. Tap Setting...

• To increase the magnification, zoom in by sliding your fingers apart.• To decrease the magnification, zoom out by sliding your fingers together. If you reach the maximum magnification, your BlackBerry device vibrates. Temporarily turn off Magnify mode There may be times when you want to temporaril...

4. Set the Screen Reader switch to On . 5. Tap to select Continue , then double tap to proceed. If you don't want to see this verification message each time you turn on the BlackBerry Screen Reader, turn off the Confirmation Message option in the screen reader settings. You can also quickly turn on ...

BlackBerry Screen Reader gestures The BlackBerry Screen Reader uses a combination of gestures that are used in other apps on your BlackBerry device and gestures that are specific to the BlackBerry Screen Reader. Gestures that start at the edges of the screen (such as swiping down from the top to acc...

Task Gesture Change slider value Swipe up with one finger to increase the slider value; swipe down with one finger to decrease the slider value. Move to the previous or next section of text (such as a character, word, line, sentence, or paragraph) or web content (such as headings and links). Swipe l...

Task Gesture in the list, the next tap returns to the top of the list. After 3 seconds, the device automatically exits Quick Settings mode. Select an item from a list using Discovery mode Tap and hold with one finger. Drag the finger up or down the list, then tap with a second finger to select a lis...

There is a specific BlackBerry Screen Reader gesture you can use in the BlackBerry Hub. Task Gesture Delete the user-friendly form of an email address from the To or CC fields of messages. Tap to select the address, then swipe to the left with three fingers. Using the BlackBerry Screen Reader on the...

• Sync your music, pictures, videos, and documents between your device and your computer.To download the latest version of BlackBerry Link to your computer or to learn more about BlackBerry Link, visit www.blackberry.com/BlackBerryLink . Working with files stored on your computer Access files stored...

If BlackBerry Link syncs your device and computer files, you might have two versions of the file on your computer (the original file and the version that you saved to your device). Make sure that you open the version that you last edited before making additional updates to the file. View paired comp...

I have duplicate contact and calendar entries If you imported contact and calendar entries using BlackBerry Link, you might see duplicate entries on your device after syncing your device and computer.You can remove duplicates by merging contacts on your device and deleting duplicates in your address...

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