Page 3 - Support
Europe This symbol means that the product shall not be disposed of together with household or commercial waste. Directive 2012/19/EUon waste electrical and electronic equipment (WEEE) is applicable inthe European Union member states. To prevent potential harm tohuman health and the environment, the ...
Page 4 - AXIS Q1931–E Thermal Network Camera; Table of Contents; Setting Up the Product; Stream Profiles
AXIS Q1931–E Thermal Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 LED Indicators . . . . . . . . . ...
Page 5 - Hardware Overview; Network Connector; I/O and Audio Connector
AXIS Q1931–E Thermal Network Camera Hardware Overview Hardware Overview 4 5 6 3 2 1 7 8 1 Power connector 2 I/O and audio terminal connector 3 Network connector 4 Status indicator LED 5 MicroSD memory card slot 6 Control button 7 Foot 8 Mounting bracket Connectors and Buttons For technical specifica...
Page 6 - Power Connector; Unmount; Control Button; LED Indicators; LED
AXIS Q1931–E Thermal Network Camera Hardware Overview • Input/Output (I/O) devices When connecting external equipment, a multi-connector cable (available from Axis) is required in order to maintain the product’s IPrating. For more information, see Multi-Connector Cable (sold separately), on page 47 ...
Page 7 - Accessing the Product; Access from a Browser
AXIS Q1931–E Thermal Network Camera Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows,Safari...
Page 8 - The Live View Page; Controls on the Live View Page
AXIS Q1931–E Thermal Network Camera Accessing the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you mustconfigure your network router to allow incoming data traffic to the product. To do this, enab...
Page 9 - Manual Trigger; AXIS Media Control viewer toolbar
AXIS Q1931–E Thermal Network Camera Accessing the Product Click the Active/Inactive buttons to manually activate and inactive the product’s output port. For information about how to enable and configure output buttons, see page 23 . The Manual Trigger button is used to trigger an action rule from th...
Page 10 - AMC Audio Controls
AXIS Q1931–E Thermal Network Camera Accessing the Product Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer keyboard to cancel full screen view. The Record button is used to record the current video stream. The location where the re...
Page 11 - Media Streams; MJPEG
AXIS Q1931–E Thermal Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network willdetermine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video stre...
Page 12 - Settings; Alternative Methods of Accessing the Video Stream; Motion JPEG server push
AXIS Q1931–E Thermal Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’sManual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Ope...
Page 13 - Accessing Audio Streams; VAPIX® Application Programming Interface (API); QuickTime; Java applet
AXIS Q1931–E Thermal Network Camera Media Streams Note • <ip>= IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarant...
Page 14 - Setup; Basic Setup
AXIS Q1931–E Thermal Network Camera Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted a...
Page 15 - Video and Audio; Video Stream; Pixel Counter
AXIS Q1931–E Thermal Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 15 . • Stream profiles. See page 17 . • Camera settings. See page 17 . • Overlay image....
Page 16 - Image
AXIS Q1931–E Thermal Network Camera Video and Audio • Video & Audio > Video Stream . Under Preview , click Open and select the Show pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height ...
Page 17 - Camera Settings; Image Appearance; Overlay
AXIS Q1931–E Thermal Network Camera Video and Audio Stream Profiles A stream profile is a set of predefined stream settings including resolution, compression, frame rate and overlay settings. Streamprofiles can be used: • When setting up recording using action rules. See Events, on page 29 . • When ...
Page 18 - Overlay Image
AXIS Q1931–E Thermal Network Camera Video and Audio 3. To include date and time, select Include date and Include time . 4. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming & Date/Time Formats in the online help . 5. Define text...
Page 19 - Privacy Mask; Audio Settings; Audio Modes; Audio Input
AXIS Q1931–E Thermal Network Camera Video and Audio 4. From the Actions list, select Overlay Text 5. Enter the text to display in the Text field. This is the text that #D will be replaced by. 6. Specify the Duration . The text can be displayed while the rule is active or for a fixed number of second...
Page 20 - Audio Output; Audio Clips
AXIS Q1931–E Thermal Network Camera Video and Audio Select Microphone to use an external microphone or Line to use a Line in device, e.g. an audio mixer for multiple microphones or a microphone with a built-in amplifier, as audio source. The Microphone power option provides DC power for an external ...
Page 21 - Audio
AXIS Q1931–E Thermal Network Camera Video and Audio Note Audio clips cannot be used if the product’s audio functionality is enabled. The audio functionality is enabled on the Audio tab under Video & Audio > Video Stream . 21
Page 22 - Default Viewer for Browsers; Live View Config
AXIS Q1931–E Thermal Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features ofthe Live View page. • Stream Profile. See page 17 . • Default Viewer for Browser. See page 22 . • Viewe...
Page 23 - Viewer Settings; User Defined Links
AXIS Q1931–E Thermal Network Camera Live View Config Browser Viewer Description AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of thefollowing installed on the client: • JVM (J2SE) 1.4.2 or...
Page 24 - Normal state
AXIS Q1931–E Thermal Network Camera Live View Config - Active/Inactive displays two buttons, one or each action. To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state . For more information about I/O ports, see I/O P...
Page 25 - Detectors; Set Up Motion Detection Windows
AXIS Q1931–E Thermal Network Camera Detectors Detectors Motion Detection Motion detection is used to generate an alarm whenever movement starts or stops in the camera view. Motion detection is configured by defining up to 10 Include and Exclude windows: • Include windows — define areas where motion ...
Page 26 - Audio Detection
AXIS Q1931–E Thermal Network Camera Detectors To delete an include or exclude window, select the window in the list of windows and click Del . Motion Detection Parameters The parameters controlling motion detection are described in the table below: Parameter Object Size History Sensitivity High leve...
Page 27 - Applications; Application Licenses; Application Considerations
AXIS Q1931–E Thermal Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, forexample video analytics and intelligent video capabilities such as recognition, tracking, detection and count...
Page 29 - Events
AXIS Q1931–E Thermal Network Camera Events Events The Axis product can be configured to perform actions when different events occur, for example, start a recording when motion isdetected. The set of conditions that defines how and when the action is triggered is called an Action Rule . Available act...
Page 30 - Setting Up an Action Rule; Fallback Action
AXIS Q1931–E Thermal Network Camera Events Available actions include: • Output Port – Activate an I/O port to control an external device. • Overlay Text – Display an overlay text. See Using Overlay Text in an Action Rule, on page 18 . • Play Audio Clip – See Audio Clips, on page 20 . • Record Video ...
Page 31 - Setting Up an Email Recipient
AXIS Q1931–E Thermal Network Camera Events Recipients Recipients receive media files and notification messages. The following recipients are available: Recipient Use with action Email 1 Send Images Send Notification Send Video Clip FTP Send Images Send Video Clip HTTP Send Images Send Notification S...
Page 32 - Schedules
AXIS Q1931–E Thermal Network Camera Events 2. Enter a Name and select Email from the Type list. 3. Enter the email addresses to send emails to in the To field. Use commas to separate multiple addresses. 4. Select the email provider from the Provider list. 5. Enter the user ID and password for the em...
Page 33 - Recordings; Recording List; Continuous Recording
AXIS Q1931–E Thermal Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 33 . • To set up action rules, see page 30 . • To access recordings, see Recording List, on page 33 . ...
Page 34 - Languages; Upload Language; Restore
AXIS Q1931–E Thermal Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selectedlanguage. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locat...
Page 35 - System Options; Users
AXIS Q1931–E Thermal Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords. It is also possible to all...
Page 36 - Certificates
AXIS Q1931–E Thermal Network Camera System Options 3. Optionally, click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, enter http...
Page 37 - Audio Support
AXIS Q1931–E Thermal Network Camera System Options 1. Go to Setup > System Options > Security > Certificates . 2. Click Create self-signed certificate and provide the requested information. To create and install a CA-signed certificate: 1. Create a self-signed certificate as described above...
Page 38 - Basic TCP/IP Settings; IPv4 Address Configuration; Enable ARP/Ping setting of IP address
AXIS Q1931–E Thermal Network Camera System Options Network Basic TCP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one versionmust always be enabled. IPv4 Address Configuration By default, the Axis product is set to use...
Page 39 - AXIS Internet Dynamic DNS Service; Advanced TCP/IP Settings; DNS Configuration
AXIS Q1931–E Thermal Network Camera System Options ping -l 408 -t <IP address> Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00ping -l 408 -t 192.168.0.125 4. Check that the network cable is connected and then restart...
Page 40 - NTP Configuration
AXIS Q1931–E Thermal Network Camera System Options Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is optional and will be used if the primary is unavailable. NTP Configuration NTP (Network Time Protocol) is used to synchronize...
Page 41 - Use manually selected NAT router -; Save; RTSP; SOCKS; SNMP
AXIS Q1931–E Thermal Network Camera System Options Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnP TM . Note that UPnP TM must be enabled in the product (see System Options > Network > UPnP ). Use manually selected ...
Page 42 - UPnP; Bonjour
AXIS Q1931–E Thermal Network Camera System Options Depending on the level of security required, select the version on SNMP to use. SNMP v1/v2 provides the lowest level of security. The community name can be specified as a password for read or read/write access to all supported SNMP devices. The defa...
Page 43 - SD Card; Network Share
AXIS Q1931–E Thermal Network Camera System Options Storage SD Card The Axis product supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC cardwith speed class 10. NOTICE NOTICE NOTICE To prevent corruption of recordings, the SD card should always be unmou...
Page 44 - Port Status; Maintenance
AXIS Q1931–E Thermal Network Camera System Options 5. If required, select The share requires login and enter the user name and password. 6. Click Connect . To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools . To avoid filling the ...
Page 45 - Support Overview; System Overview; Advanced; Scripting
AXIS Q1931–E Thermal Network Camera System Options Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting, on page 49 . System Overview To g...
Page 46 - File Upload
AXIS Q1931–E Thermal Network Camera System Options File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, goto System Options > Advanced > File Upload . Uploaded files are accessed through http://<ip address>...
Page 47 - Function
AXIS Q1931–E Thermal Network Camera Multi-Connector Cable (sold separately) Multi-Connector Cable (sold separately) When connecting external equipment to the Axis product, a multi-connector cable (available from Axis) is required in order tomaintain the product’s IP rating. The multi-connector cable...
Page 49 - Troubleshooting; Upgrade Server; Emergency Recovery Procedure
AXIS Q1931–E Thermal Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problemshould be to check the current firmware version. The latest version may contain...
Page 50 - Windows; Symptoms, Possible Causes and Remedial Actions; Problems setting the IP address; The product cannot be accessed from a browser
AXIS Q1931–E Thermal Network Camera Troubleshooting 1. In UNIX/Linux , type the following from the command line: arp -s <IP address> <serial number> tempping -l 408 <IP address> In Windows , type the following from a command/DOS prompt (this may require that you run the command pro...
Page 53 - Technical Specifications
AXIS Q1931–E Thermal Network Camera Technical Specifications Technical Specifications Function/group Item Specifications Models AXIS Q1931–E Image sensor Uncooled Micro bolometer 384x288 pixels, pixel size 17 µm Lens 7 mm: f 1.2 FoV horizontal 55°, Vertical 40°13 mm: f 1.0 FoV horizontal 28°, Vertic...
Page 55 - Item; Performance Considerations
AXIS Q1931–E Thermal Network Camera Technical Specifications Function/group Item Specifications Approvals EN 55022 Class BEN 50121-4EN 55024EN 61000-6-1EN 61000-6-2FCC Part 15 Subpart B Class BICES-003 Class BVCCI Class BC-tick AS/NZS CISPR22 Class BKCC KN22 Class B, KN24IEC/EN/UL 60950-1IEC/EN/UL 6...