Page 3 - WARNING; Support
The power supply used with this product shall fulfill the requirementsfor Safety Extra Low Voltage (SELV) and Limited Power Source (LPS)according to IEC/EN/UL 60950-1. Battery The Axis product uses a 3.0 V BR/CR2032 lithium battery as the powersupply for its internal real-time clock (RTC). Under nor...
Page 4 - AXIS A8004-VE Network Video Door Station; Safety Information; Hazard Levels; DANGER; Other Message Levels
AXIS A8004-VE Network Video Door Station Safety Information Safety Information Hazard Levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury. C...
Page 5 - Table of Contents
AXIS A8004-VE Network Video Door Station Table of Contents Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Hazard Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Other Message Leve...
Page 7 - Hardware Overview; Back
AXIS A8004-VE Network Video Door Station Hardware Overview Hardware Overview 1 2 3 4 5 6 8 9 7 1 Camera 2 Speaker 3 Part number (P/N) & Serial number (S/N) 4 Tampering alarm switch 5 Front cover 6 Wall mount 7 Illuminator 8 Call button 9 Microphone Back 1 3 4 2 5 1 Control button 7
Page 8 - Connectors; Network Connector; Digital output
AXIS A8004-VE Network Video Door Station Hardware Overview 2 Status LED 3 microSD/microSDHC/microSDXC slot supporting memory card up to 64 GB (card not included) 4 Protective rubber gasket 5 Back cover Connectors 1 2 3 4 5 1 Network connector (PoE) 2 Relay connector 3 I/O connector 4 Audio connector...
Page 9 - Power Connector; Unmount; Control Button; Call Button; LED Indicators
AXIS A8004-VE Network Video Door Station Hardware Overview Power Connector 2-pin terminal block for power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a ratedoutput power limited to ≤ 100 W or a rated output current limited to ≤ 5 A. Audio Connector 2...
Page 10 - Status LED
AXIS A8004-VE Network Video Door Station Hardware Overview Status LED Indication Unlit Connection and normal operation. Green Shows steady green for 10 seconds for normal operation after startup completed. Amber Steady during startup. Flashes during firmware upgrade. Amber/Red Flashes amber/red if n...
Page 11 - Access the Product; Access from a Browser; Access from the Internet
AXIS A8004-VE Network Video Door Station Access the Product Access the Product To install the Axis product, see the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are • Internet Explorer ® with Windows ® • Safa...
Page 12 - Set the Root Password; Set Power Line Frequency
AXIS A8004-VE Network Video Door Station Access the Product For more information, see NAT traversal (port mapping) for IPv4 on page 60 . See also AXIS Internet Dynamic DNS Service at www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup Set ...
Page 13 - Controls on the Live View Page
AXIS A8004-VE Network Video Door Station Access the Product Controls on the Live View Page Click the View size buttons to show the image in full size (right button) or to scale down the image to fit the browser window (left button). Click WDR on to enable WDR in intense backlight conditions. Click W...
Page 14 - Manual Trigger; AXIS Media Control viewer toolbar; AMC Audio Controls
AXIS A8004-VE Network Video Door Station Access the Product Manual Trigger The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to validate actions during product installation and configuration. To configure the manual trigger: 1. G...
Page 16 - Media Streams; MJPEG
AXIS A8004-VE Network Video Door Station Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network willdetermine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video...
Page 17 - Settings; Alternative Methods of Accessing the Video Stream; Motion JPEG server push
AXIS A8004-VE Network Video Door Station Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’sManual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured...
Page 18 - Access Audio Streams; VAPIX® Application Programming Interface (API); Java applet
AXIS A8004-VE Network Video Door Station Media Streams Note • <ip>= IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not...
Page 19 - Set Up the Product; Setup; Basic Setup
AXIS A8004-VE Network Video Door Station Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted acce...
Page 20 - Video and Audio; Set Up Video Streams; Pixel Counter
AXIS A8004-VE Network Video Door Station Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can configure the following: • Video stream settings. See page 20 . • Stream profiles. See page 21 . • Camera settings. See page 22 . • View area...
Page 21 - Stream Profiles
AXIS A8004-VE Network Video Door Station Video and Audio • Maximum frame rate . To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited , which means the Axis product always delivers the highest frame ...
Page 22 - Camera Settings; Image Appearance
AXIS A8004-VE Network Video Door Station Video and Audio • When setting up continuous recording. See Continuous Recording on page 53 . • In the Live View page – select the stream profile from the Stream profile drop-down list. For quick setup, use one of the predefined stream profiles. Each predefin...
Page 23 - View Area
AXIS A8004-VE Network Video Door Station Video and Audio Exposure control - This setting is used to adapt to the amount of light used. Automatic is the default setting and can be used in most situations. The shutter speed is automatically set to produce optimum image quality. Flicker-free 50 or 60 H...
Page 24 - Overlay; Overlay Image
AXIS A8004-VE Network Video Door Station Video and Audio 4. Select an Aspect ratio and a Video stream resolution . 5. A new view area covers the whole image. Use the mouse to move and resize the view area. 6. Select Enable PTZ to enable digital PTZ for the view area. 7. Click Save to save the settin...
Page 26 - Privacy Mask; Audio Modes
AXIS A8004-VE Network Video Door Station Video and Audio 3. Select a Trigger and, optionally, a Schedule and Additional conditions . See the online help for details. 4. From the Actions list, select Overlay Text 5. Enter the text to display in the Text field. This is the text that #D will be replace...
Page 27 - Dynamic Processing
AXIS A8004-VE Network Video Door Station Video and Audio Dynamic Processing Dynamic processing is used to improve the perceived sound quality. It consists of a group of technologies that correct and controlaudio signals. Common dynamic processing methods include reducing the volume of loud unwanted ...
Page 28 - Audio Clips; Live View; Audio
AXIS A8004-VE Network Video Door Station Video and Audio Audio Clips An audio clip is a sound file that can be played when events occur or directly from the Live View page. The audio clip must first be uploaded to the Axis product or recorded by a microphone connected to the product. To add, downloa...
Page 29 - The VoIP Overview Page
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) Voice over IP (VoIP) Voice over IP (VoIP) is a group of technologies that enables voice communication and multimedia sessions over IP networks. In theAxis product, VoIP is enabled through the Session Initiation Protocol (SIP) and Dual-Ton...
Page 30 - SIP Setup Assistant; Session Traversal Utilities for NAT (STUN)
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) 4. Enter the SIP port number and the SIP TLS port number. For more information, see Port Settings on page 30 . 5. Select the protocols you want to enable for NAT traversal. See Network Address Translation (NAT) Traversal (port forwarding)...
Page 31 - Interactive Connectivity Establishment (ICE); The Account Settings Page; Registration Status
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) Like TURN, STUN can be used in full-cone, address-restricted cone, and port-restricted cone NAT setups. STUN is fast because itis lightweight. However, STUN does not allow incoming messages from symmetric NATs, and it cannot communicate w...
Page 32 - Create or Edit Accounts; Account Information
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) Successful – The account has successfully registered with the SIP registrar. Failure – There is a problem with the account, such as the account credentials are wrong. Create or Edit Accounts To set up a SIP account: 1. Go to Setup > Vo...
Page 33 - SIP Server Settings; Transport Settings; Make Test Calls
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) Note Unless the devices are connected to NATs with SIP-specific port forwarding such as STUN or TURN, the account will only beable to communicate with devices that are connected to the same private network. For more information, see Netwo...
Page 34 - About SIP Addresses; Call Status; The DTMF Settings Page
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) About SIP Addresses SIP addresses are used to identify users within a network just like you would use a phone number or an email address to contact afriend or colleague. Like email addresses, SIP addresses are a type of uniform resource i...
Page 35 - Edit DTMF Configurations; DTMF Configuration Properties; Create and edit DTMF Sequences; DTMF Sequence Properties
AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) • Edit DTMF configurations. See Edit DTMF Configurations on page 35 . • Create and edit DTMF sequences. See Create and edit DTMF Sequences . Edit DTMF Configurations To modify a DTMF configuration: 1. Go to Setup > VoIP > DTMF Setti...
Page 37 - Configure the Live View Page; Default Viewer for Browsers
AXIS A8004-VE Network Video Door Station Configure the Live View Page Configure the Live View Page You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features ofthe Live View page. • Stream Profile. See page 21 . • Default Viewer for B...
Page 38 - User Defined Links
AXIS A8004-VE Network Video Door Station Configure the Live View Page • Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ control panel. • Select Enable recording button to enable recording from the Live View page. This button is availa...
Page 39 - Access the Preset Positions; Set the Home Position; Advanced; Controls
AXIS A8004-VE Network Video Door Station PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas,see View Area on page 23 . Preset Positions A preset position is a saved view that c...
Page 40 - Control Queue
AXIS A8004-VE Network Video Door Station PTZ (Pan Tilt Zoom) • Pan control • Tilt control • Zoom control To disable specific controls, deselect the options under Enable/Disable controls . If using multiple view areas, deselecting a control will only disable the control in the selected view area. Not...
Page 41 - Detectors; Camera Tampering; Shock Detection; Motion Detection
AXIS A8004-VE Network Video Door Station Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severelydefocused. To send an alarm, for example an email, an action rule must be set up. To configure tam...
Page 42 - Set Up Motion Detection Windows; Motion Detection Parameters
AXIS A8004-VE Network Video Door Station Detectors For instructions, see Set Up Motion Detection Windows on page 42 . To control the number of motion detection alarms, the parameters Object Size , History and Sensitivity can be adjusted. See Motion Detection Parameters on page 42 . Once motion detec...
Page 43 - Recommended values; Audio Detection; Detectors > Audio Detection; Activity
AXIS A8004-VE Network Video Door Station Detectors Recommended values 5–15% 60–90% 75–95% Default values 15% 90% 90% Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window and select a low object size. • To avoid triggering on small o...
Page 44 - Applications; Application Licenses
AXIS A8004-VE Network Video Door Station Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, forexample video analytics and intelligent video capabilities such as recognition, tracking, detection and ...
Page 46 - Events; Set Up Action Rules
AXIS A8004-VE Network Video Door Station Events Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the productcan start a recording or send an email notification when motion is detected. The set of conditions that defines how a...
Page 47 - Triggers
AXIS A8004-VE Network Video Door Station Events To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using additional conditions, all conditions must be met to trigger the action. To prevent an action from being triggered repea...
Page 48 - Actions
AXIS A8004-VE Network Video Door Station Events - Virtual Inputs – can be used by a VMS (Video Management System) to trigger actions. Virtual inputs can, for example, be connected to buttons in the VMS user interface. • PTZ - Moving – Trigger the rule when the camera view moves due to a PTZ operatio...
Page 49 - Add Recipients; Recipient Types
AXIS A8004-VE Network Video Door Station Events • Status LED – Flash the LED indicator. This can for example be used to validate triggers such as motion detection during product installation and configuration. • Stop Audio Clip – Stops playing a recorded audio clip when the Action rule is triggered....
Page 50 - Set Up Email Recipients; Create Schedules
AXIS A8004-VE Network Video Door Station Events SIP Make Call Typically used as a recipient for SIP calls when using the callbutton. TCP Send Notification Set Up Email Recipients Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port...
Page 51 - Time; Pre-configured Action Rules
AXIS A8004-VE Network Video Door Station Events To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list. To modify or remove recurrences, select the recurrence in the Recurr...
Page 52 - Recordings; Find Recordings
AXIS A8004-VE Network Video Door Station Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule: • To start a continuous recording, see page 53 . • To set up action rules, see page 46 . • To access recordings, see Find Recordings on page ...
Page 53 - Export Video Clip; Continuous Recording
AXIS A8004-VE Network Video Door Station Recordings To play a recording, follow these steps: 1. Go to Recordings > List . 2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to apply the filters. See also Find Recordings on page 52 ...
Page 54 - Languages; Upload Language; Restore
AXIS A8004-VE Network Video Door Station Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selectedlanguage. To switch languages, go to Setup > Languages and first upload the new language file. Browse and ...
Page 55 - System Options; Security; Users
AXIS A8004-VE Network Video Door Station System Options System Options Security Users User access control is enabled by default and can be configured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords. It is also possible t...
Page 56 - Certificates
AXIS A8004-VE Network Video Door Station System Options 2. Select an HTTPS certificate from the list of installed certificates. 3. Optionally, click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable ...
Page 57 - Audio Support
AXIS A8004-VE Network Video Door Station System Options A Server/Client certificate can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained. To install a self-signed certificate...
Page 58 - Basic TCP/IP Settings; IPv4 Address Configuration; Enable ARP/Ping setting of IP address
AXIS A8004-VE Network Video Door Station System Options Network Basic TCP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one versionmust always be enabled. IPv4 Address Configuration By default, the Axis product is set t...
Page 59 - AXIS Internet Dynamic DNS Service; Advanced TCP/IP Settings; DNS Configuration
AXIS A8004-VE Network Video Door Station System Options ping -l 408 -t <IP address> Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00ping -l 408 -t 192.168.0.125 4. Check that the network cable is connected and then re...
Page 60 - NTP Configuration
AXIS A8004-VE Network Video Door Station System Options Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host ...
Page 61 - Use manually selected NAT router -; SOCKS
AXIS A8004-VE Network Video Door Station System Options Note • For NAT traversal to work, this must be supported by the router. The router must also support UPnP TM . • In this context, router refers to any network routing device such as a NAT router, Network router, Internet Gateway, Broadband rout...
Page 62 - SNMP; UPnP
AXIS A8004-VE Network Video Door Station System Options SNMP The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is thegroup of devices and management station running SNMP. Community names are used to identify groups. AXIS Video MIB (Managemen...
Page 63 - Bonjour; SD Card; Mount and Unmount SD Card
AXIS A8004-VE Network Video Door Station System Options Bonjour The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operatingsystems and clients that support this protocol. Bonjour can be disabled under System Options > Network...
Page 64 - Network Share
AXIS A8004-VE Network Video Door Station System Options The Axis product can be configured to automatically format SD cards that are inserted into the product. If autoformat is enabled andan SD card is inserted, the product will check if the SD card has the ext4 file system. If the card has a differ...
Page 65 - Port Status; Maintenance
AXIS A8004-VE Network Video Door Station System Options Ports & Devices I/O Ports The Axis product provides four configurable input and output ports for connection of external devices. For information abouthow to connect external devices, see Connectors on page 74 . To configure the I/O ports, g...
Page 66 - Support Overview; System Overview; Scripting
AXIS A8004-VE Network Video Door Station System Options Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default ...
Page 67 - File Upload
AXIS A8004-VE Network Video Door Station System Options Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provideassistance for problems with customized scripts. To open the Script Editor, go to System Options > Advanced > ...
Page 68 - Troubleshooting; Check the Firmware; Emergency Recovery Procedure
AXIS A8004-VE Network Video Door Station Troubleshooting Troubleshooting Check the Firmware Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problemshould be to check the current firmware version. The latest version may conta...
Page 69 - Symptoms, Possible Causes and Remedial Actions; Problems setting the IP address; The product cannot be accessed from a browser; The product is accessible locally but not externally; Basic
AXIS A8004-VE Network Video Door Station Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Prob...
Page 72 - Technical Specifications
AXIS A8004-VE Network Video Door Station Technical Specifications Technical Specifications Function/group Item Specifications Models AXIS A8004-VE Network Video Door Station Image sensor 1/3 ″ , Progressive scan, RGB, CMOS Lens M12 mount, F2.8, Fixed iris, Megapixel resolution, 2.8 mm, Vertical angl...
Page 76 - SD Card Slot; Connection Diagrams
AXIS A8004-VE Network Video Door Station Technical Specifications NO/NC 2, 5 Normally open/normally closedFor connecting relay devices.The two relay pins are galvanically separated from therest of the circuitry. Max current = 700 mAMax voltage = +30 V DC CO 3, 6 Common 12 V DC 4 For powering auxilia...
Page 77 - Relay Connector; Performance Considerations
AXIS A8004-VE Network Video Door Station Technical Specifications Relay Connector 5 6 + - 2 3 4 1 + - Example setup of the relay connector 1 0 V DC (-) 2 NO/NC configured as normally open for fail secure lock 3 Common pin 4 DC output 12 V 5 NO/NC configured as normally closed for fail safe lock 6 Co...
