Avocent SPC420 - Manual

vii Active modem sessions .................................................................................................... 179 Connections to Units .............................................................................................................. 181 Merging virtual and physical targ...

viii DSView 3 Software Installer/User Guide Chapter 16: DS Zones .................................................................................................. 219 Managing and Accessing Zones ............................................................................................. 219 Enabl...

ix User Group Access Rights ...................................................................................................... 246 Chapter 19: Using the Video Viewer........................................................................... 249 About the Video Viewer ...............................

xi Displaying task results .................................................................................................... 334 Deleting tasks .................................................................................................................. 335 Changing tasks ......................

xiii List of Figures Figure 1.1: Example System Configuration ...................................................................................... 8 Figure 3.1: Example Avocent DSView 3 Explorer Window Areas .................................................. 23 Figure 3.2: Example Side Navigation ...

xv List of Tables Table 1.1: DSView 3 Software System Configuration Descriptions .................................................. 8 Table 3.1: DSView 3 Explorer Window Area Descriptions............................................................. 24 Table 3.2: Side Navigation Bar Descriptions .......

xvi DSView 3 Software Installer/User Guide Table 15.2: Custom Fields Example: Side Navigation Bar Descriptions ..................................... 210 Table 15.3: Unit Groups Features ................................................................................................. 211 Table 15.4: ...

List of Tables xvii Table D.4: VT100 Special Keys and Control Keys ........................................................................ 375 Table D.5: VT100 ANSI Set and Reset Mode Cursor Keys ........................................................... 376 Table D.6: VT100 PF1-PF4 Key Definition...

1 C H A P T E R 1 Product Overview The DSView ® 3 management software version 3.7 is a secure, web browser-based, centralized enterprise management solution that allows users to remotely access, manage, monitor and control target devices through Avocent managed appliances. A session may be launched ...

2 DSView 3 Software Installer/User Guide may also assign unique permissions which allow individual users or a group of users access to units or groups of units. Proxy server access The proxy server feature allows keyboard, video and mouse (KVM) and serial sessions to be proxied through the DSView 3 ...

Chapter 1: Product Overview 3 You may configure one or more spoke (backup) servers in addition to the hub server. The hub server is responsible for maintaining the master copy of the database in a DSView 3 software system. Only one server in a DSView 3 software system may be configured as the hub se...

4 DSView 3 Software Installer/User Guide Proactive Network Security with NetClarity Auditor Enterprise Integrate NetClarity Auditor Enterprise with the DSView 3 software and manage one or more Auditor appliances to alert, block and correct critical IT security and compliance problems in your data ce...

Chapter 1: Product Overview 5 performance analysis, security and configuration control. It enables enterprises to take inventory, provision, patch, monitor and instantly assess server health and ensure optimum availability. DSR ® switches DSR switches allow KVM signals to be transmitted over a stand...

6 DSView 3 Software Installer/User Guide VirtualCenters, ESX Servers and virtual machines, as well as Citrix ® XenServers TM and virtual machines. You can launch a Virtual Network Computing (VNC), Remote Desktop (RDP), Secure Shell 2 (SSH) or VMware viewer session to supported virtual machines from ...

Chapter 1: Product Overview 7 • CCM console management appliances • CPS810 and 1610 serial over IP network appliances Target devices Target devices encompass a wide range of data center components such as servers and routers that a DSView 3 software administrator may manage virtually through the DSV...

9 C H A P T E R 2 Installation This chapter describes the following installation sequence: • What you should do before installing the DSView 3 software • Installing the DSView 3 software • Configuring the DSView 3 software, plus considerations when upgrading • Running the DSView 3 software, that is,...

10 DSView 3 Software Installer/User Guide • For supported Windows and Linux systems: 2 GHz Pentium or equivalent processor • For supported Solaris systems: 1 GHz UltraSparc III processor • 4 GB of RAM - additional memory may be needed, depending on the number of plug-ins installed and appliances sup...

Chapter 2: Installation 11 NOTE: If you are upgrading the DSView 3 software from a previous version, it is strongly recommended that you perform a database synchronization between the hub and spoke servers; see Replication on page 75. You should also back up the hub server prior to upgrading the DSV...

Chapter 2: Installation 13 12. When the software has finished installing, the Successful Service Startup message box will appear. Click Continue . 13. The Installation Complete window will open. • To begin configuration of the DSView 3 software, click Done ; see Configuring the DSView 3 Software on ...

14 DSView 3 Software Installer/User Guide revisions, but in cases where new functionality is not supported until the firmware is upgraded, the DSView 3 software will indicate this in the GUI. Recommended upgrade process NOTE: In order to safely upgrade the DSView 3 software, and to provide for a rol...

Chapter 2: Installation 15 During configuration, you specify whether the computer will be a hub server or a spoke server. If this is your first DSView 3 server installation, hub should be selected in the Select DSView Server Role window. The hub server should be installed before any spoke servers ar...

16 DSView 3 Software Installer/User Guide NOTE: The DSView 3 software versions of the spoke server and the hub server must match in order to register the spoke server. For example, you may not register a spoke server running DSView 3 software version 3.0 with a hub server running DSView 3 software v...

Chapter 2: Installation 17 • Windows 2003 Server Standard, Enterprise or Web Edition • Windows Vista Ultimate or Business • Red Hat Enterprise Linux, Version 4 (AS, ES and WS products) • Red Hat Enterprise Linux, Version 5 • Sun Solaris SPARC 9 and 10 • Novell SUSE Linux (x86) Enterprise Server 9 or...

18 DSView 3 Software Installer/User Guide If an RSA SecurID external authentication service has been added to the DSView 3 software, see RSA SecurID login below for the login procedure. 3. Type a valid username and password in the fields provided. Depending on the settings specified by the administr...

Chapter 2: Installation 19 To uninstall the DSView 3 software on a supported Linux or Solaris system: 1. Log in to the server as root. 2. Insert the DSView 3 software DVD into your DVD drive. If AutoMount is supported and enabled, open a command window and continue with step 3. -or- If your system d...

20 DSView 3 Software Installer/User Guide 5. Click OK . For Windows, Linux and Solaris operating systems, the DSView 3 software client automatically downloads and installs the JRE the first time it is needed. For Macintosh operating systems, you must update Java and install the JRE using the Macinto...

Chapter 2: Installation 21 Installing the DSR Remote Operations Software NOTE: Installing and using the DSR Remote Operations software is optional. If your DSView 3 software system includes DSR1021, 1022, 1024, 1020, 1030, 1031, 2020, 2030, 2035, 4020, 4030, 8020, 8030 or 8035 switches, you may use ...

23 C H A P T E R 3 DSView 3 Explorer Windows When a user has been logged in and authenticated, the Avocent DSView 3 Explorer window opens. From the DSView 3 Explorer window, you may view, access and manage units. Figure 3.1: Example Avocent DSView 3 Explorer Window Areas

24 DSView 3 Software Installer/User Guide Accessing Target Devices Target devices (TDs) that may be accessed system-wide are displayed in a Units View window. You may initiate a session with a target device from a Units View window by clicking the link in the Action column. See Units View Windows on...

Chapter 3: DSView 3 Explorer Windows 25 Figure 3.2: Example Side Navigation Bar You may choose whether an expanded node will collapse when another Expand Node arrow is selected. See Changing user options on page 36. Clicking on a link that does not contain an arrow will display its corresponding win...

26 DSView 3 Software Installer/User Guide Using Windows Sorting information in a window The order of rows in a list may be changed by clicking the heading of one of the displayed columns. When you click a column heading, the order of the list rows will change to alphabetically ascending, based on th...

Chapter 3: DSView 3 Explorer Windows 27 To filter the list in a window: 1. In a window containing a Filter field, type a text string in the field. Searches are not case sensitive. 2. Click Filter . A filtered list of the information in the window will be displayed. 3. Click Clear to return to a non-...

28 DSView 3 Software Installer/User Guide Clicking OK in the message box will exit the current window without saving the changes. If you want to save the changes you have made, click Cancel in the message box, then click Save in the window. You may choose whether you will be reminded to save changes...

Chapter 3: DSView 3 Explorer Windows 29 topology view enabled, the number of items per page includes children, even if the display is collapsed and the children are not visible. 4. To show hidden items in a Units View window (see Showing and hiding units on page 107). a. Check the Show hidden items ...

30 DSView 3 Software Installer/User Guide (whether or not the entire page is visible). However, for multi-page displays, items listed on other pages will not be included in the selection. The only time you can select all items on all pages of a multipage display in one step is when you are setting a...

Chapter 3: DSView 3 Explorer Windows 31 Using keyboard commands In addition to using a mouse, certain keyboard commands may be used to select and change items in windows. Table 3.6 lists the keyboard commands that may be used when a calendar is enabled and has focus. Table 3.7 lists the keyboard com...

33 C H A P T E R 4 Basic Operations This chapter describes basic operations and settings, including global system properties, profiles, built-in user groups and preemption levels. DSView 3 Help NOTE: The DSView 3 Help section only applies to DSView 3 software versions 3.5 or later. The DSView 3 help...

34 DSView 3 Software Installer/User Guide NOTE: If your DSView 3 software version is several versions prior to the current version, the help may not be available on the Avocent web site. In this case, when you access the help from the web, you are prompted to save a .zip file of the help to the loca...

Chapter 4: Basic Operations 35 Legal Notice You may enable or disable the display of a legal caption and disclaimer prior to users logging in to the DSView 3 software. When enabled, the legal disclaimer is displayed every time a user logs in. The legal notice feature affects all DSView 3 servers in ...

36 DSView 3 Software Installer/User Guide NOTE: When PCI compliance is enabled, the exporting of the DSView 3 server CSR files, PEM certificates and SSH keys does not submit the request to the client's browser; instead the files are saved in the DSView 3 server user's home directory. The CSR filenam...

Chapter 4: Basic Operations 37 • If you select Automatically collapse navigation tree nodes , a currently-expanded tree node will be collapsed when you select another tree node. • If you select Preserve navigation tree state, a currently-expanded tree node will remain expanded when you select anothe...

38 DSView 3 Software Installer/User Guide 3. Click Change Password in the side navigation bar. The Change Password window will open. 4. Type your current password. 5. Type and confirm the new password. 6. Click Save . Choosing the serial session application You may specify the application to be used...

Chapter 4: Basic Operations 39 As an alternative, the administrator may specify the certificate in the user account properties. See User certificates on page 235. To enable user settable certificates: NOTE: Only DSView 3 software administrators may access this procedure. 1. Check the Allow user to s...

40 DSView 3 Software Installer/User Guide Enabling user credential caching User credential caching provides a single sign-on method for accessing units supported by certain plug-ins. If enabled, the credentials used to log in to the DSView 3 software are maintained in a secure internal cache. A supp...

Chapter 4: Basic Operations 41 In addition to the built-in user groups, the DSView 3 software supports user-defined user groups; see Grouping Units on page 205. Preemption Levels The preemption level of users determines whether they may interrupt or disconnect another user’s serial or video (KVM) se...

42 DSView 3 Software Installer/User Guide group with a preemption level of 4 may preempt other level 4 users or user groups, as well as those with a level 1, 2 or 3 setting. The preemption levels may be used in the following ways: • User preemption level - This is the preemption level assigned to a ...

Chapter 4: Basic Operations 43 • ActiveX controls - Used to display Telnet application, serial and KVM sessions. • Security Zones - Used to control the actions that may be performed within Internet Explorer. For example, the operation of JavaScript, which is used by the DSView 3 software, is depende...

44 DSView 3 Software Installer/User Guide To download an ActiveX control on a DSView 3 software hub server using Windows XP with Service Pack 2: 1. In a Units View window that contains target devices (see Accessing Units View windows on page 106), click the link in the Action field or select an alte...

Chapter 4: Basic Operations 45 To display or change the restrictions of a security zone: 1. In Internet Explorer, select Tools - Internet Options . The Internet Options dialog box appears. 2. Click the Security tab. 3. Select the security zone you wish to view. 4. Click Custom Level . The Security S...

46 DSView 3 Software Installer/User Guide • Disable script debugging • Play animations in web pages • Show pictures • Print background colors and images • Use SSL 2.0 • Use SSL 3.0 4. Select Enable Integrated Windows Authentication if the DSView 3 software is using Integrated Windows Authentication....

Chapter 4: Basic Operations 47 • Uniquely identifies the DSView 3 server to DSView 3 software clients connecting to the server using web browsers • Uniquely identifies the DSView 3 server to other DSView 3 servers in the system and provides for secure transactions between them • Provides for secure ...

48 DSView 3 Software Installer/User Guide 4. Enable/disable checkboxes or select values as indicated for each setting. 5. Click Save . Table 4.3: System Certificate Policy Feature Value when enabled Chain Building Authority Info Access (AIA) Permits the DSView 3 software to use the AIA certificate e...

Chapter 4: Basic Operations 49 To display and manage the trust store: 1. Click the System tab. 2. Click Global Properties in the top navigation bar. 3. In the side navigation bar, click X.509 Certificates , and then click Trust Store . The System Trust Store window will open, listing all trusted cer...

50 DSView 3 Software Installer/User Guide Firewalls In a typical network configuration, as shown in Figure 4.1, the DSView 3 software client is located outside of the firewall and the DSView 3 server and managed appliances reside inside the firewall. In this case, the firewall must be configured to ...

Chapter 4: Basic Operations 51 Figure 4.1: Typical DSView 3 Software System Firewall Configuration VPNs A Virtual Private Network (VPN) is a secure network that uses public infrastructure and typically includes several Wide Area Network (WAN) components that may impact performance of the VPN. Typica...

52 DSView 3 Software Installer/User Guide Frequent replication of the DSView 3 software database will increase WAN/VPN traffic but provide steady data reception at the local sites. Infrequent database replication made at the various sites decreases the WAN/VPN traffic but delays the reception of cha...

54 DSView 3 Software Installer/User Guide Figure 4.4: Double-NAT Configuration (Client and Corporate) NOTE: NAT devices may not be connected between the DSView 3 server and any managed appliances. Licenses License keys permit the operation of the DSView 3 management software on the hub server. They ...

Chapter 4: Basic Operations 55 To display license information: 1. Click the System tab. 2. Click Licenses in the top navigation bar. 3. Click Summary in the side navigation bar. The License Summary window will open. Table 4.8 describes the window fields. To display license keys: 1. Click the System ...

56 DSView 3 Software Installer/User Guide 3. Click License Keys in the side navigation bar. The License Keys window will open and list each installed license key and a description of the key. One of the following descriptions will display beside each key: • Adds < number > Backup Server(s) - A...

Chapter 4: Basic Operations 57 ISV Partners The Avocent Independent Software Vendors (ISV) partners program supports configuring and launching a browser from within the DSView 3 software to the console of the Ipswitch WhatsUp Professional. Only members of the DSView 3 administrators user group may c...

59 C H A P T E R 5 DSView 3 Servers This chapter describes how to configure DSView 3 server properties, backup and restore hub servers and manage spoke servers. Server Properties Table 5.1 lists the DSView 3 server properties. Table 5.1: Server Properties Property Description Identity Name of the DS...

60 DSView 3 Software Installer/User Guide To display server properties: Click the System tab. DSView Server will automatically be selected in the top navigation bar and Identity will automatically be selected in the side navigation bar. The DSView Server Identity Properties window will open. The top...

Chapter 5: DSView 3 Servers 61 The selected port must be available on the DSView 3 server. If DSView 3 software clients are located on an external connection, the specified port must be open on the firewall. 4. Click Save . A confirmation dialog box will appear. A web browser error message will appe...

62 DSView 3 Software Installer/User Guide • If you click View Certificate , you may install the certificate; see below. To correct certificate security alerts for client and hub server connections: 1. From the DSView 3 software client, open a client session; see Opening a client session on page 17. ...

Chapter 5: DSView 3 Servers 63 To create a CSR: 1. Click the System tab. 2. Click Certificate in the side navigation bar. The DSView Server Certificate Properties window will open. 3. Click Get CSR . A File Download dialog box will appear. 4. Click Open . The CSR is downloaded and displays in the co...

Chapter 5: DSView 3 Servers 65 • If the certificate information matches, go to step 6. 5. Click Update . The spoke server certificate information will be updated on the hub server. 6. Click Close . The Spoke Servers window will open. To update the certificate of a hub server on a spoke server: 1. On...

66 DSView 3 Software Installer/User Guide • Click Use the proxy server only for clients not on the same network as this DSView Server to enable all external and internal clients on a different network than the current DSView 3 server to communicate with the managed appliances using the DSView 3 prox...

Chapter 5: DSView 3 Servers 67 Check the Enable Integrated Windows ® Authentication checkbox to automatically log a user into the DSView 3 software using the Windows user’s computer credentials. Web browser settings may need to be modified to allow users to automatically log in using Integrated Wind...

68 DSView 3 Software Installer/User Guide 4. Specify the following Dial Up settings: a. In the Server Prefix field, type the dial-up prefix for the DSView 3 server to obtain an outside line. This prefix will be added to the unit phone number. b. Enter the IP address range to be used in dial-up conne...

Chapter 5: DSView 3 Servers 69 2. Click Email in the side navigation bar. The DSView Server Email Server Properties window will open. 3. Type a new address for the SMTP server that sends email notifications as a domain name or an IP address in standard dot notation (xxx.xxx.xxx.xxx). 4. If your SMTP...

70 DSView 3 Software Installer/User Guide To manually backup or restore a hub server using a command line on a supported Windows system: 1. In the Start menu on your desktop, select Start - Programs - Accessories - Command Prompt . A command prompt window will open. 2. Change directories to the dire...

72 DSView 3 Software Installer/User Guide Spoke Servers Information on the hub server is replicated on one or more spoke servers. Information about each spoke server, such as IP address, port number and certificate, is stored in the hub server’s database. You may specify up to 15 computers as spoke ...

Chapter 5: DSView 3 Servers 73 To add a spoke server: 1. Install the DSView 3 software on the computer that will be used as a spoke server. See Installing the DSView 3 Software on page 10. 2. Configure the computer as a spoke server. See Configuring the DSView 3 Software on page 14. To register a hu...

74 DSView 3 Software Installer/User Guide 8. Type the name of a user with DSView 3 software administrator privileges on the hub server. Type a password for the user. Click Next . 9. The Operation In Progress window will open. The configuration of the spoke server will be saved to the database of the...

Chapter 5: DSView 3 Servers 75 Promoting spoke servers Promoting a spoke server to be a hub server is usually done only if the current hub server is no longer operational and will not be brought back into service. (For less severe problems with a hub server, the backup and restore operations can be ...

76 DSView 3 Software Installer/User Guide group Accounting and the spoke server’s administrator adds username JohnDoe to the Accounting user group, both names will be added and replicated. In most other instances where the changes are mutually exclusive or some other conflict occurs, the most recent...

Chapter 5: DSView 3 Servers 77 To display the replication schedule for a spoke server from the hub server: 1. On the hub server, click the System tab. 2. Click Tasks in the top navigation bar. 3. Select the Database Replication task for the spoke server you wish to view. The Task Schedule - Database...

79 C H A P T E R 6 Authentication Services Users must be authenticated before they may access or perform any tasks in the DSView 3 management software system. When users log in, they will be prompted for a username and password. The DSView 3 software will look up the login, determine the authenticat...

80 DSView 3 Software Installer/User Guide The DSView 3 software obtains external group membership and external user information when a user logs in. If a user’s group membership changes or the user is deleted externally, the DSView 3 software will not see these changes until the next time the user l...

82 DSView 3 Software Installer/User Guide Active Directory external authentication service NOTE: When adding an Active Directory external authentication service, you can allow trusted forests to be discovered. A forest is a group of domains, and a forest may have a trusted relationship with other fo...

Chapter 6: Authentication Services 87 NOTE: The DSView 3 server verifies that the new credentials are valid for the AD service. If the credentials are invalid, an error message is displayed. 6. Click Save and then click Close . The User Authentication Services dialog box will appear. Windows NT exte...

88 DSView 3 Software Installer/User Guide 3. Click the name of the Windows NT service. The side navigation bar will change to include the name of the service at the top and, below the name, the information you may define. 4. Click Connection in the side navigation bar. The Authentication Service Con...

Chapter 6: Authentication Services 93 -or- Click Browse with User Credentials to browse users on the external LDAP authentication based on credentials configured on the server. If this option is selected, do the following: a. Type a log in ID in the User Name field, in one of two forms: a fully qual...

Chapter 6: Authentication Services 95 TACACS+ external authentication service DSView 3 software supports TACACS+ external authentication. Once the TACACS+ authentication service is added, you may map TACACS+ users to the DSView 3 software database by using the Add User Account wizard. The username a...

96 DSView 3 Software Installer/User Guide MS-CHAP - Microsoft Challenge Handshake Authentication Protocol b. In the Shared Secret field, type the shared secret (configured on the TACACS+ server in step 1), which is a password protected field. (For the shared secret, Microsoft’s implementation allows...

98 DSView 3 Software Installer/User Guide The Method field will display the group authorization method configured when the TACACS+ authentication service was added. This field cannot be changed. a. In the Service field, type the appropriate TACACS+ service. If TACACS+ privilege level attribute is th...

100 DSView 3 Software Installer/User Guide 7. To update the RSA configuration files used by one or more DSView 3 servers to communicate with the RSA Authentication Manager software: a. Click the checkbox to the left of the server name. To select all DSView 3 servers on the page, click the checkbox t...

Chapter 6: Authentication Services 101 To refresh trusted forests: NOTE: Refresh Trusted Forests is only applicable for Active Directory services for which discovering trusted forests was enabled. 1. Click the User tab, then click Authentication Services to open the User Authentication Services wind...

103 C H A P T E R 7 Units View Windows Units View windows display list of units that have been added to the DSView 3 software database. A user must have unit view access rights to open Units View windows; see About Access Rights on page 144. Also, units will not display if they are hidden; see Showi...

104 DSView 3 Software Installer/User Guide An appliance type will only be listed in the side navigation bar if an appliance of that type has been added to the DSView 3 software database and the user has access to it. For example, if a DSR1021 switch has not been added, that type will not appear in t...

Chapter 7: Units View Windows 105 Ports on an appliance or a cascade switch that do not have units attached are also listed. The Status column will indicate No Device Attached and the Type column will indicate the default valid connection type for that port. The Action column will indicate Attach De...

106 DSView 3 Software Installer/User Guide • To attach a target device that has already been added to the DSView 3 software system, enable the Attach to an Existing Target Device radio button, enter the name in the Device Name field and then click Next . • To browse for a target device that has alre...

Chapter 7: Units View Windows 107 Showing and hiding units Hiding turns off the display of units in the window, but does not remove the units from the DSView 3 software system. To hide a unit: 1. In a Units View window (see Accessing Units View windows on page 106), click Customize . The Units View ...

108 DSView 3 Software Installer/User Guide • Name in Appliance - Name of the unit as defined in the appliance. Click on the name to display or change unit information. • Name in DSView - Name of the unit as defined in the DSView 3 software database. • Type - Type of target device or managed applianc...

Chapter 7: Units View Windows 109 For example, a target device that is only attached to a serial console appliance will not contain a KVM Session link. If a target device has a connection to both a serial console appliance and a KVM switch, a KVM Session link will appear. As shown in Figure 7.1, oth...

110 DSView 3 Software Installer/User Guide • Site - See Site, Department and Location Groups on page 205. • Browser URL - URL that may be used to access a target device, EVR1500 environmental monitor or generic appliance. This field will be empty if a URL is not available. • Custom Field 1-3 - Custo...

Chapter 7: Units View Windows 111 Multiple unit operations from a Units View window From a Units View window, you may delete one or more units (see Deleting Units on page 123) or assign access rights for one or more units (see About Access Rights on page 144). You may also use the Operations button/...

112 DSView 3 Software Installer/User Guide 4. To view the results for an individual operation, click on the name. The Operation Results window for that operation type will open, indicating: • Status - Current status of the task • Summary - Number of successful/failed/total unit operations (for examp...

Chapter 7: Units View Windows 113 Other types of Unit Overview windows may be supported by plug-ins; see the plug-in documentation for more information. To change overview information for a target device: 1. In a Units View window containing target devices (see Accessing Units View windows on page 1...

114 DSView 3 Software Installer/User Guide 3. You can filter what units are displayed by selecting a status from the Filter menu. Each unit status is color-coded. The default filtered status is Active Status which displays only currently active units. 4. You can select how often the Unit Status is u...

115 C H A P T E R 8 Adding and Deleting Units This chapter describes how to add and delete units in the DSView 3 software. Adding Units You may add: • A single managed appliance • A single embedded appliance • Multiple managed appliances based on a range of IP addresses • A generic appliance or an E...

116 DSView 3 Software Installer/User Guide environmental monitors and generic appliances do not support certificates and may be added to multiple DSView 3 software systems.) IPv4 and IPv6 network protocols The DSView 3 software is a dual stack host that simultaneously supports both IPv4 and IPv6 net...

118 DSView 3 Software Installer/User Guide these group memberships. Click Next . For more information, see Automatic Inheritance for Group Memberships and Properties on page 135. -or- If you do not want to select groups at this time, click Do not inherit group membership . 6. If one or more cascade ...

120 DSView 3 Software Installer/User Guide a. The Configure HP iLO Settings window will open. b. In the Appliance Name field, type a 1-64 character appliance name. The name is not case sensitive. c. In the Address field, type a 1-256 character IP address in dot notation form or a DNS name. The addre...

122 DSView 3 Software Installer/User Guide NOTE: For more information about configuration templates, see Appliance Configuration Templates on page 137. 9. Click Finish. Adding a generic appliance or an EVR1500 environmental monitor To add a single EVR1500 environmental monitor or generic appliance: ...

Chapter 8: Adding and Deleting Units 123 Deleting Units When you delete a unit, it is removed from the DSView 3 software database, and all associated connections will also be deleted. You may also choose to delete target devices that are no longer connected when you run the Resync Wizard; see Topolo...

125 C H A P T E R 9 Synchronizing the DSView 3 Software Database This chapter describes how to synchronize the DSView 3 software database with changes that occur on units. Name Synchronization Units and connections in the DSView 3 software system have a “Name in DSView”, which is the name stored in ...

126 DSView 3 Software Installer/User Guide Automatic name push When automatic name push is enabled, the name push operation occurs automatically when a name is changed in the DSView 3 software. To enable or disable automatic name push: 1. Click the System tab. 2. Click Global Properties in the top n...

Chapter 9: Synchronizing the DSView 3 Software Database 127 4. The Automatic Name Push Properties window will open. To enable automatic name push, enable the Push Names from DSView to appliances automatically checkbox. To disable automatic name push, disable the Push Names from DSView to appliances ...

128 DSView 3 Software Installer/User Guide The following sections describe how to change a unit’s Name in Appliance: • Power device - see Power Devices on page 165 • Power device socket - see Power Device Sockets on page 168 • Cascade switch - see KVM Switch and Cascade Switch Settings on page 154 •...

Chapter 9: Synchronizing the DSView 3 Software Database 129 • Appliance cascade switches window - see KVM Switch and Cascade Switch Settings on page 154 To initiate a name push operation from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 106), click the che...

130 DSView 3 Software Installer/User Guide To initiate a name pull operation from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 106), click the checkboxes next to one or more units. To select all units on the page, click the checkbox to the left of the head...

Chapter 9: Synchronizing the DSView 3 Software Database 131 Automatic topology synchronization NOTE: Automatic topology synchronization is not supported on some managed appliances, including the LANDesk ® Server Manager. Alternatively, you may schedule the update topology task to keep these applianc...

132 DSView 3 Software Installer/User Guide • Default target names allowed for connection types This window is described in Adding Units on page 115. Each of these options has a default value, which you may change. To change the default values of the options in the Add Unit Wizard: 1. Click the Syste...

Chapter 9: Synchronizing the DSView 3 Software Database 133 software database. The Resync Wizard does not add offline connections to the DSView 3 software database. • If you enable the Delete target devices that no longer have connections checkbox, by default, any target devices that no longer have ...

134 DSView 3 Software Installer/User Guide The merged target devices will contain the name of the first target device in the Target Device to Merge list. For example, if you are merging two target devices named TD1 and TD2, and TD2 is listed before TD1, the merged target device will be named TD2. Cl...

Chapter 9: Synchronizing the DSView 3 Software Database 135 4. You may change the cascade switch type by selecting from the drop-down menu. If you change the cascade switch name, it must contain 1-64 characters and must not exist in the DSView 3 software database unless it is associated with a multi...

137 C H A P T E R 10 Managing Units This chapter describes how to manage unit properties and settings, access rights and local account settings, and how to view unit asset and usage reports. Appliance Configuration Templates Appliance configuration templates allow DSView 3 administrators to quickly ...

138 DSView 3 Software Installer/User Guide 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), select the appliance you want to use as the model for the appliance configuration template. The Unit Overview window opens. 2. Click the Save Configuration Templ...

Chapter 10: Managing Units 139 To apply an appliance configuration template to a new appliance: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), select the appliance for which you want to apply the appliance configuration template. The Unit Overview win...

140 DSView 3 Software Installer/User Guide • Contacts - Identify the primary and secondary contacts may be helpful for quickly identifying the people to notify if an issue or question arises about a particular unit. • Custom fields - Ten custom fields are available, in which you may specify any info...

Chapter 10: Managing Units 141 To change the identity properties for a unit: NOTE: Identity properties are visual representations only. Defining incorrect information may cause confusion (for example, mistyping a serial number). 1. In a Units View window (see Accessing Units View windows on page 106...

142 DSView 3 Software Installer/User Guide To change the contact properties for one or more units from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 106), click the checkbox next to the unit(s). To change contact properties for all units in the page, click ...

Chapter 10: Managing Units 143 To change the note properties for one or more units from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 106), click the checkbox next to the unit(s). To change note properties for all units in the page, click the checkbox to th...

Chapter 10: Managing Units 145 • Configure unit settings - see Target Device Settings on page 150 • View data logging - this access right can be set only for target devices connected to appliances that support data logging; see Chapter 13 beginning on page 185 For certain managed appliances, you may...

146 DSView 3 Software Installer/User Guide • You may assign access control rights from a unit perspective. From this perspective, you select one or more units, specify the users/user groups for which rights will be assigned, then allow/deny the permission to perform the action for each user/user gro...

Chapter 10: Managing Units 147 gray and unchangeable, and indicate the inherited value. If the inherited settings indicated both Allow and Deny, the inherited value is Deny, which takes precedence. To disable the inherit functionality, uncheck the Inherit checkbox. • If none of the checkboxes are ch...

148 DSView 3 Software Installer/User Guide 3. Click Save and then click Close . The Units View window will open. To change the IP addresses of DSView 3 servers used for managed appliance authentication: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), c...

Chapter 10: Managing Units 149 To enable or disable secure mode on an appliance: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click the checkbox next to the unit(s). 2. Click Operations , then select Enable Secure Mode from the drop-down menu. Manag...

150 DSView 3 Software Installer/User Guide 4. To enable SNMP manager settings, click Managers in the side navigation bar. The Appliance SNMP Manager Settings window will open. Type the IP addresses, in standard dot notation (xxx.xxx.xxx.xxx), for up to four SNMP managers. Then, click Save . 5. To sp...

Chapter 10: Managing Units 151 2. Click Appliance Settings in the side navigation bar, then click Target Devices . 3. The Target Devices window will open. Click on a target device name. 4. Change the appliance name for the target device. If the automatic name pull feature is enabled, see Automatic n...

152 DSView 3 Software Installer/User Guide To change service options: 1. In a Units View window containing target devices (see Accessing Units View windows on page 106), click on a target device name. 2. In the side navigation bar, click Properties , then click Services . The Unit Services window wi...

Chapter 10: Managing Units 153 7. Click Save . To adjust target device names: 1. In a Units View window containing appliances, select the appliance(s) for which you want to adjust target device names. 2. Select Adjust Target Device Names from the Operations menu. 3. Select a location name from the m...

154 DSView 3 Software Installer/User Guide 2. Click Appliance Settings , click Ports and then click IQ Modules in the side navigation bar. The Appliance IQ Modules window will open. 3. Click Delete Offline . A confirmation dialog box will appear. 4. Confirm or cancel the deletion. To upgrade IQ modu...

Chapter 10: Managing Units 155 To display cascade switch port settings and initiate a push/pull name operation: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click on the KVM switch name. 2. Click Appliance Settings in the side navigation bar. Click ...

156 DSView 3 Software Installer/User Guide You may also change the name of a cascade switch in the DSView 3 software database by using the Merge Cascade Switch wizard; see Merging or splitting cascade switches on page 134. You may also change cascade device properties (identity, location, contacts, ...

Chapter 10: Managing Units 157 2. Click Appliance Settings in the side navigation bar and then click Ports and then click Modems . The Appliance Modem Settings window will open. 3. Select Modem sessions can preempt digital sessions to enable a modem session to disconnect an existing Ethernet connect...

158 DSView 3 Software Installer/User Guide 2. Click Appliance Settings in the side navigation bar, click Local Accounts and then Users . The Appliance Local User Accounts window will open. 3. Click Add . The Add Local User Account Wizard will appear. 4. The Type in Local User Credentials window will...

Chapter 10: Managing Units 159 To change the settings of a local user account: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click on the appliance name. 2. Click Appliance Settings in the side navigation bar and then click Local Accounts . The Appli...

160 DSView 3 Software Installer/User Guide Embedded Units The IBM ASM RSA II and the DRAC 4 embedded units have one target port and one appliance for each embedded appliance. The NEC IPF embedded unit has nine target ports and one appliance for each embedded appliance. Port names default to “Blade” ...

Chapter 10: Managing Units 161 Changing embedded unit credentials You may change the login credentials for the IBM ASM RSA II, DRAC 4 and NEC IPF embedded units. To change login credentials for an IBM ASM RSA II embedded appliance: 1. Click the Units tab. 2. Click Appliances in the side navigation b...

162 DSView 3 Software Installer/User Guide To change login credentials for an NEC IPF embedded appliance: 1. Click the Units tab. 2. Click Appliances in the side navigation bar. 3. Click the embedded appliance name. 4. Click the Credentials link in the side navigation bar and then click Credentials ...

Chapter 10: Managing Units 163 Usage To view Usage reports: 1. Click the Reports tab, then click Usage in the top navigation bar. 2. Select one of the following reports in the side navigation bar: • Sessions Per Day - Displays the number of sessions opened to a target device from the DSView 3 softwa...

165 C H A P T E R 11 Power Devices and Power Device Sockets See Power devices on page 7 for information about the power device types and models that are supported on Avocent appliances. See Licenses on page 54 for information about third party power device licenses. Power Devices To display a list o...

166 DSView 3 Software Installer/User Guide To add or remove a power device: NOTE: To successfully add or remove a power device, the power device must be in the online state. Additionally, to add a power device other than an Avocent SPC or Cyclades power device, you must have a valid third party lice...

Chapter 11: Power Devices and Power Device Sockets 167 5. Click Save and then click Close . The Power Devices Attached to Appliances window will open. 6. Click Close . The Units View window will open. Upgrading the firmware of a Cyclades power device You may upgrade the firmware of a Cyclades power ...

168 DSView 3 Software Installer/User Guide • Load Min - a trap will be sent if the Load value is less than the Load Min value To change power device input feed information: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click on the appliance name. 2....

Chapter 11: Power Devices and Power Device Sockets 169 The following fields are always displayed, regardless of the power device type and model. • Socket - Socket (outlet) number. • Appliance Name - Name of the power device socket in the appliance. • Unit Name - Name of the power device socket in th...

170 DSView 3 Software Installer/User Guide 4. Click Sockets . The Power Device Sockets window will open. 5. Click the checkbox to the left of the power device socket(s). To select all sockets on the page, click the checkbox to the left of Socket at the top of the list. 6. Click On , Off or Cycle to ...

171 C H A P T E R 12 Unit Sessions and Connections This chapter describes how to view and manage unit sessions and connections. Managed Appliance Session Settings From the Appliance Sessions window, you may display session information and change appliance session settings. Exit macros may be used by...

172 DSView 3 Software Installer/User Guide • Sharing Interactive - A session that is being shared by two or more users. Interactive users have full control of the video, mouse and keyboard. Passive users may also share the session, but may only display the session and have a mode of Sharing Passive....

Chapter 12: Unit Sessions and Connections 173 4. Click Close . The Appliance Sessions window will open. 5. Click Close . The Units View window will open. To display or change the session settings for a serial console appliance: 1. In a Units View window containing appliances (see Accessing Units Vie...

174 DSView 3 Software Installer/User Guide At least one encryption level must be specified for the keyboard and mouse. When you specify more than one SSL encryption type, the switch negotiates the strongest algorithm that is supported by both sides. The strongest algorithm is AES, followed by 128 bi...

Chapter 12: Unit Sessions and Connections 175 NOTE: If the KVM switch does not support virtual media, the Virtual Media Access Per IQ module and associated buttons and links are not displayed. 8. Click Save and then click Close . The Units View window will open. Defining exit macros Since clients ar...

176 DSView 3 Software Installer/User Guide 8. To specify one or more target devices on which you wish to use the macro, select the device(s) in the Available list, then click Add . The target devices will be moved to the Assigned list. 9. To remove one or more target devices on which you wish to use...

Chapter 12: Unit Sessions and Connections 177 • Duration - Length of the DSView 3 software session. • User - User who initiated the session, which may be a user, a local port user or a user with a local user account. • Target Device - Name of the target device being used for the session. • Type - Se...

178 DSView 3 Software Installer/User Guide 4. Click Disconnect . A confirmation dialog box will appear. For virtual media sessions on supported KVM switches - If you attempt to disconnect an active virtual media session or a KVM session that is locked to a virtual media session, a confirmation messa...

Chapter 12: Unit Sessions and Connections 179 • IQ Module - IQ module ID associated with the session (valid only for KVM or virtual media sessions). • Lock Status - Whether KVM and virtual media sessions are locked. See Virtual media session settings on page 281. • Mode - Session mode, which may cha...

180 DSView 3 Software Installer/User Guide For added security, the ACS console server plug-in may also be configured for dial-back connections. Once authenticated, the dial-up connection will be dropped, and the ACS console server will dial-back to the DSView 3 server to establish a secure connectio...

Chapter 12: Unit Sessions and Connections 181 1. In a Units View window containing target devices (see Accessing Units View windows on page 106), click Active Modem Sessions in the side navigation bar. The Active Modem Sessions window will open. 2. Click the checkbox to the left of the sessions. To ...

182 DSView 3 Software Installer/User Guide Example: Cascade switch connection In the following example, an AutoView 200 1 x 8 switch is connected to port one of a DSR1021 switch named dsr-1021-huntsville, using an IQ module with an EID of 520255-023FB7. Each port of the AutoView 200 switch is connec...

Chapter 12: Unit Sessions and Connections 183 3. Click on a connection. The Appliance Connections - Rename window will open. 4. Type in new name for one or more items in the connection chain. If you modify a name and the automatic name push feature is enabled, the new name will be pushed to the appl...

184 DSView 3 Software Installer/User Guide ESX Server connections, you could launch a KVM session to the blade server or VI Client session to the ESX Server from the same view with the DSView 3 software. To merge virtual and physical target device connections: 1. In a Units View window containing Vi...

185 C H A P T E R 13 Data Logging The DSView 3 software supports logging of serial session console data from certain appliances and their target devices, using the Syslog protocol. NOTE: Navigation links, configuration pages and display pages for data logging will only be visible for appliances and ...

186 DSView 3 Software Installer/User Guide Data log files are not backed up by the DSView 3 software backup utility. When a data log file is created, a companion signature file with the same name is created, but with a .sig file name extension. This file is digitally signed using the DSView 3 softwa...

Chapter 13: Data Logging 187 Only DSView 3 software administrators may enable the SSH and Syslog servers, specify where the data log files will be stored and specify archiving properties. You must have the Configure Unit Settings access right to enable/disable data logging. Enabling the SSH server T...

188 DSView 3 Software Installer/User Guide 6. If you have not already done so, click the SSH server page link and enable the SSH server. See Enabling the SSH server for more information. Enabling or disabling the Syslog server will generate a DSView 3 software system event. Enabling and disabling da...

Chapter 13: Data Logging 189 To check the data logging settings for connections: 1. In a Units View window, click on the appliance name. 2. Click Appliance Settings , click Ports and then Serial in the side navigation bar. The Serial window will open. 3. Click on the appropriate port. NOTE: If the S...

190 DSView 3 Software Installer/User Guide • SSH Tunnel Buffer Size (bytes): If the SSH session cannot be opened, the appliance will continue to store data logs in its local memory until it reaches the size specified in this field. The default buffer size is 1 MB. NOTE: The appliance may be prevente...

Chapter 13: Data Logging 191 4. In the Location field, enter a local or network shared location, using a UNC (Universal Naming Convention) path of up to 256 characters. You cannot specify a mapped network drive. If the operating system supports case sensitive file names, use case sensitive text. The...

192 DSView 3 Software Installer/User Guide 4. In the Archive by frequency field, select the interval for archiving current data log files: daily (every day at midnight local time), weekly (every Sunday at midnight) or monthly (the first day of each month at midnight). 5. In the Archive by size field...

Chapter 13: Data Logging 193 Viewing Data Log Files Displaying lists of data log files Each row in the display table contains the following information about a single log file: • Log file name • Name of the DSView 3 server where the file was created and stored • When the file was created • When the ...

194 DSView 3 Software Installer/User Guide Before the file is transferred to the browser, the DSView 3 software will verify the file’s digital signature. If the computed digital signature does not match the actual file’s digital signature, the content of the file will be preceded with a warning, ind...

195 C H A P T E R 14 SSH Passthrough Sessions An SSH Passthrough session is a serial session opened to a unit without the use of a web browser. From an SSH client, a user with access rights can establish a connection to any serial unit managed by the DSView 3 software that supports Secure Shell 2 (S...

196 DSView 3 Software Installer/User Guide 2. Click DSView Server in the top navigation bar. 3. Click SSH Passthrough in the side navigation bar. The SSH Passthrough Properties window opens. 4. To enable SSH Passthrough, select the Enable SSH Passthrough checkbox. -or- To disable SSH Passthrough, un...

Chapter 14: SSH Passthrough Sessions 197 If hub/spoke forwarding is enabled, shared SSH Passthrough sessions are centralized to the DSView 3 server that owns the appliance to which the session is opened. NOTE: The appliance is owned by the DSView 3 server to which it was first added. To determine wh...

198 DSView 3 Software Installer/User Guide Establishing an SSH Passthrough connection to a unit To establish an SSH Passthrough connection to a target device or appliance console: NOTE: If you are using the Linux or Unix SSH command, you will need to specify the port by entering -p and the port numb...

200 DSView 3 Software Installer/User Guide Escape key sequence An escape key sequence is a combination of characters that can be sent to the DSView 3 server to affect an SSH Passthrough or Avocent Session Viewer session. The default escape sequence is ^Ec , which can be followed by an escape key to ...

Chapter 14: SSH Passthrough Sessions 201 supports ASCII and UTF-8 characters and special break keys. Only the user with read/write access to the SSH session can send a break sequence to a target device. You can configure up to 10 break sequences to be used in SSH Passthrough sessions. The following ...

202 DSView 3 Software Installer/User Guide -or- The SSH client indicates that the break sequence is invalid or contains a syntax error. You can correct the error and resend the break sequence. Transferring read/write access Only one user at a time can have read/write access to a shared SSH Passthrou...

Chapter 14: SSH Passthrough Sessions 203 2. The client displays the last 30 lines of the data log. -or- If you do not have access rights or if a data log was not created, an error message is displayed. Supported service processor commands NOTE: SSH Passthrough port sharing is not supported if a serv...

205 C H A P T E R 15 Grouping Units The DSView 3 Explorer automatically groups managed appliances by the type of appliance (DSR switch, ACS console server and so on). Target devices are automatically grouped based on the type to which they are assigned. You may also add and change the following type...

206 DSView 3 Software Installer/User Guide To add a department, click Departments in the top navigation bar. The Departments window will open. To add a location, click Locations in the top navigation bar. The Locations window will open. 3. Click Add . The Add Site, Add Department or Add Location win...

Chapter 15: Grouping Units 207 3. Click on the name of a unit. The Unit Overview window will open. 4. Click Properties in the side navigation bar, then click Location . 5. From the menus, select the site, department and/or location to associate with the unit. If you do not wish to associate the unit...

208 DSView 3 Software Installer/User Guide To define custom fields: NOTE: You must have Software Administrator or Appliance Administrator access to define custom fields. 1. Click the Units tab. 2. Click Custom Field Labels in the side navigation bar. The Unit Custom Field Labels window will open. 3....

210 DSView 3 Software Installer/User Guide e. In the Manager field, type Tim Brown . f. Click Save and then click Close . The Appliance - All window will open. Figure 15.1 indicates how the side navigation bar will appear after the example procedure. Clicking on a custom field link displays the unit...

212 DSView 3 Software Installer/User Guide Unit group hierarchy There are two primary ways to view unit groups: • Unit Groups window - clicking the Units tab and then Groups in the top navigation bar • Units View Groups window - clicking the Units tab and then Groups in the side navigation bar Globa...

Chapter 15: Grouping Units 213 In the example, four unit groups have been created in the global root group, and each of those four unit groups contain groups. The unit group Gamma has been selected, and indicates it has two subgroups, Lab and Operations. The Unassigned global group will contain any ...

214 DSView 3 Software Installer/User Guide When you click on a unit group in the side navigation bar that has a document icon (that is, it has no subgroups), a window will open, listing the units in the group. This window can include the same fields as other Units View windows; see Units View window...

Chapter 15: Grouping Units 215 7. If you do not want the units in the unit group to belong to any other unit group, select Exclusive . 8. If you want to add another unit group in the same hierarchy, click Add / New . The Add Unit Group window opens. -or- If you do not want to add another group, clic...

216 DSView 3 Software Installer/User Guide 6. If you do not want the units in the unit group to belong to any other unit group, select Exclusive . 7. Click Save and then click Close . To add or remove members in a unit group: NOTE: Removing a unit group or unit member from a unit group does not dele...

219 C H A P T E R 16 DS Zones DS Zones provide virtual segregation of data center resources, including appliances, target devices and virtual machines. Each zone operates as an independent subset of the DSView 3 software system, and units can be transferred to different zones. Users belong to a sing...

220 DSView 3 Software Installer/User Guide 4. The Assign Zone Licenses window opens. For each license type, enter the number of licenses that can be used by this zone in the Assigned Licenses field. The number of available licenses is listed in the Available Licenses column. For details on zone lice...

Chapter 16: DS Zones 221 To switch zones: Click the System tab, then click Zones . The Zones window opens and lists all created zones. Select the checkbox next to the zone to which you want to switch and click Switch . -or- In the top left corner of the window, your username and the active zone list...

222 DSView 3 Software Installer/User Guide Assigning zone licenses You can manage the distribution of licenses among zones. Assigning licenses to each zone prevents one zone from starving other zones of licenses. You can control which add-on features a zone may use, how many licenses of each feature...

Chapter 16: DS Zones 223 When enabled for a zone, these access right groups permit qualified users to perform the following actions: • Zone Management - Create zones and modify zone properties from the System - Zones window. Users with access rights can also switch to other zones. • User and User Gr...

Chapter 16: DS Zones 225 User actions in a zone Table 16.2: User Actions in a Zone Action User Status Required for Action Zone(s) Affected View user accounts Any qualified user Active zone only. Add or delete users Any qualified user Active zone only. NOTE: When adding a user, the username must be u...

226 DSView 3 Software Installer/User Guide Reports, events and data logging actions in a zone Add authentication services Any qualified user Active zone only. NOTE: The same authentication service cannot be reused in multiple zones. The authentication service must be added to each zone where it will...

Chapter 16: DS Zones 227 Modifying system settings in a zone Table 16.4: Modifying System Settings in a Zone Action User Status Required for Action Zone(s) Affected Modify DSView 3 server settings Super users only All zones. Modify global properties Super users only All zones. Back up the DSView 3 s...

229 C H A P T E R 17 Managing User Accounts The DSView 3 software allows you to: • Add, change and delete user accounts • Unlock user accounts • Specify user account restrictions • Change user group membership • Display user and user group access rights to target devices and managed appliances • Add...

230 DSView 3 Software Installer/User Guide The following fields may be displayed in the User Accounts window. Use the Customize link to add or remove fields in the display. See Using the Customize link in windows on page 28. • Full Name - Another name for a user. For example, a user may have a usern...

Chapter 17: Managing User Accounts 231 • Custom Field 1- Custom Field 6 - Custom fields for the user. If you have specified text for a custom field, that text will display when you display the field. See Custom field properties on page 239. • Group Preemption Level - Highest preemption level of all ...

Chapter 17: Managing User Accounts 233 another item (such as full name), you must include a wildcard. See Filtering information in a window on page 26. Select one or more users from the list, then click Next . 6. Assign the user to user groups from the Available Groups list, which includes all built...

234 DSView 3 Software Installer/User Guide enter and verify a new password for their account the next time they start a new DSView 3 software session. To reset a user account password: 1. Click the Users tab. 2. Click the checkbox to the left of the user(s) to reset the password. 3. Click Reset Pass...

Chapter 17: Managing User Accounts 235 3. Type the username for the user. 4. Type the full name of the user. 5. Click Save and then click Close . User certificates Certificates may be changed only for internal authentication users. If the system certificate policy is enabled for user certificates (s...

236 DSView 3 Software Installer/User Guide 5. Click Save and then click Close . The SSH key file will be uploaded to the DSView 3 server for use in authenticating the user. User password A user’s password may be changed or you may specify that a user must enter a new password during the next login.T...

Chapter 17: Managing User Accounts 237 5. To change account expiration settings: • To indicate no expiration date, enable the Never radio button. • To specify an expiration date, enable the End of radio button. Then click the button to the right of the adjacent field, and a calendar will be displaye...

238 DSView 3 Software Installer/User Guide To specify address information for a user: 1. Click the Users tab. 2. Click on a username. The User Name window will open. 3. Click Addresses in the side navigation bar. The User Address Properties window will open. 4. Type the home address and business add...

Chapter 17: Managing User Accounts 239 Custom field properties You may specify any information you wish in the six custom fields. Custom field properties may be changed only for internal authentication users. To change the custom fields: 1. Click the Users tab. 2. Click on a username. 3. Click Custo...

240 DSView 3 Software Installer/User Guide Similarly, virtual media access to a target device could be enabled but KVM (Video Viewer) access may be disabled. See About target device access rights on page 145 for more information. 4. Click Close when you are finished reviewing the access rights. The ...

241 C H A P T E R 18 User Groups Users that have been added to the DSView 3 software system may be added to the following two types of user groups: • Built-In - The DSView 3 management software is delivered with six predefined user groups: Appliance Administrators, Auditors, DSView 3 software admini...

242 DSView 3 Software Installer/User Guide Group naming in external authentication services Groups in Active Directory (AD) external authentication services are specified using a combination of their Active Directory folder and group name, minus the group container specified in the DSView 3 software...

244 DSView 3 Software Installer/User Guide 8. Click Finish . TACACS+ external authentication services To add a TACACS+ user group: 1. Click the Users tab. Click Groups in the top navigation bar. Click User-Defined in the side navigation bar. The User Groups - User Defined window will open. 2. Click ...

Chapter 18: User Groups 245 3. Click Delete . A confirmation dialog box will appear. 4. Confirm or cancel the deletion. User Group Properties To display the properties of a built-in user group: 1. Click the Users tab. Click Groups in the top navigation bar. Built-In will automatically be selected in...

246 DSView 3 Software Installer/User Guide 4. Click Members in the side navigation bar. The User Group Members window will open. 5. Click Assign . The Assign Users to User Group window will open. 6. To add one or more users to the user group, select the user(s) in the Available Users list, then clic...

Chapter 18: User Groups 247 • No check mark - no access has been granted or denied for this right The access rights display may contain information that appears invalid. For example, virtual media access can be enabled to a target device that does not support it. Similarly, virtual media access coul...

249 C H A P T E R 19 Using the Video Viewer The Video Viewer is used to conduct a KVM session with one or more target devices attached to one or more KVM switches. You may optionally use KVM session profiles to control session behavior on target devices. When you connect to a device using the Video ...

250 DSView 3 Software Installer/User Guide The Video Viewer client requires Java when launched from Mozilla or Firefox browsers. The supported Java version is 1.5.0_02. The Video Viewer requires this version. The DSView 3 software client automatically downloads and installs the JRE (Java Runtime Env...

Chapter 19: Using the Video Viewer 251 NOTE: On supported Macintosh system clients, the placement of some buttons is different. The Minimize, Maximize and Close buttons are located on the left side of the screen, and the frame can be resized by clicking in the lower right corner. NOTE: On supported ...

252 DSView 3 Software Installer/User Guide To open a KVM session using the Unit Overview window: 1. In a Units View window containing the target device you want to access (see Accessing Units View windows on page 106), click on the name of the target device. The Unit Overview window will open. 2. Cl...

Chapter 19: Using the Video Viewer 253 When you click OK , the primary user who is currently active will receive a request to allow sharing unless Allow shared connections automatically has been enabled (see Video Viewer session properties on page 253). If the user confirms, then you will be given a...

254 DSView 3 Software Installer/User Guide 3. To allow other users to share a Video Viewer session automatically, enable the Allow shared connections automatically checkbox. You will not be notified that they wish to connect to the session and will not be able to accept or reject the connection. Dis...

Chapter 19: Using the Video Viewer 255 You may create any number of additional KVM session profiles and then assign them to target devices. When a new profile is created, it has all settings configured to Inherit Default Settings; that is, it uses all the settings from the default profile. The appli...

256 DSView 3 Software Installer/User Guide Del . For Macintosh operating systems, the following table lists keystrokes and keystroke combinations that are not supported. When the local desktop is active, keystrokes and keystroke combinations entered by the user affect the local computer. In full-scr...

Chapter 19: Using the Video Viewer 257 Menu activation keystroke The menu activation keystroke setting specifies the keystroke that can be used to activate the Video Viewer menu. When the menu and toolbar display are hidden, pressing this key re-enables the display. If you enable Allow users to over...

258 DSView 3 Software Installer/User Guide If you enable Allow users to override this setting , or if no profile is assigned to the target device, users may specify the cursor release keystroke using Video Viewer menu commands. See Cursor commands on page 264. Toolbar profile settings Hide delay The...

Chapter 19: Using the Video Viewer 259 will be adjusted to match the input resolution selected by the primary user of that channel. This will prevent the primary user’s display from being affected. If the target device resolution changes any time during a session, the display will be adjusted automa...

260 DSView 3 Software Installer/User Guide To add a KVM session profile: 1. Click the Units tab. 2. Click Profiles in the top navigation bar. The KVM Session Profiles window will open. 3. Click Add . The Add KVM Session Profile window will open. 4. Enter a 1-64 character name for the new profile. Th...

262 DSView 3 Software Installer/User Guide color depth value than the current setting. When disabled, users may not select a higher value, but they may select a lower value. c. In the Video Scaling field, choose the desired value. Enable or disable the Allow users to override these settings checkbox...

Chapter 19: Using the Video Viewer 263 4. Select a KVM session profile from the menu. 5. Click Save and then click Close . Using Menu Commands to Manage Session Settings KVM session profiles contain settings for the many following operations. In a profile, if the Allow users to override this setting...

264 DSView 3 Software Installer/User Guide Cursor commands The mouse cursor and key for exiting single cursor mode commands may also be specified in a KVM session profile; see Cursor profile settings on page 257. The commands to enter and exit single cursor mode and the command to align the mouse cu...

Chapter 19: Using the Video Viewer 265 cursor on the remote server. Resetting causes the appliance to simulate a mouse and keyboard reconnect at the device as if you had disconnected and then reconnected them. Click the Align Local Cursor button in the Video Viewer toolbar. The local cursor will ali...

266 DSView 3 Software Installer/User Guide To enable or disable background refresh: 1. Select Tools - Session Options from the Video Viewer menu or click the Session Options button. The Session Options dialog box appears. 2. Click the General tab. 3. Enable or disable the Background Refresh checkbox...

Chapter 19: Using the Video Viewer 267 To set Avocent Mouse Sync from the Video Viewer: 1. Select Tools - Session Options from the Video Viewer menu or click the Session Options button. The Session Options dialog box appears. 2. Click the Mouse tab. 3. In the Avocent Mouse Sync section, the current ...

Chapter 19: Using the Video Viewer 269 Contrast and brightness If the image in the Video Viewer window is too dark or too light, select Tools - Automatic Video Adjust or click the Automatic Video Adjust button . This command is also available in the Video Adjustments dialog box. In most cases, this ...

270 DSView 3 Software Installer/User Guide Refresh image Clicking the Refresh Image button in the Manual Video Adjust dialog box will completely regenerate the digitized video image. You may also select View - Refresh from the Video Viewer menu to refresh the image. Video test pattern Clicking the V...

Chapter 19: Using the Video Viewer 271 Scan Mode To start scan mode: In a Units View window (see Accessing Units View windows on page 106), select two or more target devices that support KVM connections, then click Scan. Scan mode will start and the Video Viewer windows will appear in the Thumbnail ...

Chapter 19: Using the Video Viewer 273 Performing Thumbnail Viewer tasks To set scan preferences: 1. Select Options - Preferences from the Thumbnail Viewer menu. The Scan Mode Preferences dialog box appears. 2. In the View Time Per Server field, enter the time each thumbnail will be active during th...

274 DSView 3 Software Installer/User Guide To launch a session to a device from the Thumbnail Viewer: Select a device thumbnail. Select Thumbnail - <device name> - View Interactive Session from the Thumbnail Viewer menu. -or- Right-click on a device thumbnail and select View Interactive Sessio...

Chapter 19: Using the Video Viewer 275 • Send a macro from a predefined macro group. Macro groups for Windows, Novell and Sun are already defined. • Create, edit and delete your own macros. When you create or edit a macro, you may type the desired keystrokes or you may select from among several avai...

276 DSView 3 Software Installer/User Guide 6. Select an icon to associate with the macro from the Macro Icon menu. 7. To build the macro, click the keys on the virtual keyboard in the dialog box. The keys of the virtual keyboard operate like a physical keyboard. As a key is clicked, it will appear i...

Chapter 19: Using the Video Viewer 277 7. Click Close . Macro groups Macro groups may not be displayed, created, edited, renamed, copied or deleted if you are using the DSR Remote Operations software. To create a macro group: 1. Select Macros - Configure - Macro Groups from the Video Viewer menu or ...

278 DSView 3 Software Installer/User Guide 2. Select one of the following: All - displays both personal and global macro groups, Personal - displays only personal macro groups or Global - displays only global macro groups. 3. Select the macro group to be altered from the Defined Groups list box. Win...

Chapter 19: Using the Video Viewer 279 4. Select Display on Menu . 5. Click Close to exit the Macro Groups dialog box. Macros in the selected group will appear in the Video Viewer window Macros menu. To display a predefined macro group: Select Macros - Display on Menu and then select one of the macr...

280 DSView 3 Software Installer/User Guide The user (or user group to which the user belongs) must have permission to establish virtual media sessions and/or reserved virtual media sessions to the target device. See About Access Rights on page 144. Only one virtual media session may be active to a t...

Chapter 19: Using the Video Viewer 281 You may also reset the USB2 IQ module from the Virtual Media dialog box. This action will reset every form of USB media on the target device, and should therefore be used with caution, and only when the target device is not responding. Virtual media session set...

282 DSView 3 Software Installer/User Guide all mapped drives must be read only, this checkbox will already be enabled and cannot be changed. You might wish to enable the Read Only checkbox if the session settings enabled read and write access, but you wished to limit a particular drive’s access to r...

Chapter 19: Using the Video Viewer 283 To reset all USB devices on the target device: NOTE: The USB reset feature resets every USB device on the target device, including the mouse and keyboard. It should only be used when the target device is not responding. 1. In the Virtual Media dialog box, click...

284 DSView 3 Software Installer/User Guide To map a smart card: 1. Open a KVM session to display the Video Viewer window menu. 2. Insert a smart card into the smart card reader attached to your client server. 3. Click Tools - Map Smart Card on the Video Viewer window menu. 4. If no smart card is map...

287 C H A P T E R 20 Using the Telnet Viewer The DSView 3 management software ships bundled with a built-in proprietary Telnet Viewer that provides features unavailable in many other Telnet programs. These features include configurable session properties tailored for each device, configurable user p...

Chapter 20: Using the Telnet Viewer 289 NOTE: The Close button may not be present on all operating systems. NOTE: On supported Macintosh system clients, the Telnet Viewer opens in a self-contained window and is not included in the Application Menu. Telnet Viewer window toolbar Table 20.2 describes t...

290 DSView 3 Software Installer/User Guide Security Property A fully functional SSH2 (Secure Shell Version 2) Client is built into the Telnet Viewer. The SSH2 Client is Java-based and provides a secure method for accessing target devices. The Telnet Viewer provides the following security features: •...

Chapter 20: Using the Telnet Viewer 291 Alternative, you can click the Telnet Session or Serial Session icon in the Unit Overview window for the target device (see Unit Overview Windows on page 112). The Telnet Viewer window will open. NOTE: You can share a Telnet Viewer session with an SSH serial s...

292 DSView 3 Software Installer/User Guide Customizing Session Properties When you are connected to an appliance or port using the DSView 3 software Telnet Viewer, you may specify session properties that will be stored and reused every time you connect to the selected appliance or port. When you sel...

Chapter 20: Using the Telnet Viewer 293 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Terminal tab. 3. In the Arrow Keys list, choose either VT100 or ANSI . The default value is VT10...

294 DSView 3 Software Installer/User Guide To enable/disable line wrap: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Terminal tab. 3. Enable or disable the Auto wrap line checkbox. ...

Chapter 20: Using the Telnet Viewer 295 To build a login script and enable/disable automatic login: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Login Scripts tab. 3. Enable or disa...

296 DSView 3 Software Installer/User Guide Macros NOTE: Three additional types of macros are available in the DSView 3 management software. Exit macros, created within the DSView 3 Explorer, reside on DS1800 digital switches and DSR switches and are used by these switches. Global macros and personal...

Chapter 20: Using the Telnet Viewer 297 6. Type the macro string in the Keystrokes box. For non-printing and special character code sequences, use the following escape sequences: New line: \n Carriage return: \r Form feed: \f Horizontal tab: \t Backspace: \b Delay character (500 ms): \d Hexadecimal ...

Chapter 20: Using the Telnet Viewer 299 5. Click OK . The changes are saved and the Configure Macro Groups dialog box returns to its abbreviated view. To edit an existing macro group: NOTE: You must have DSView 3 software administrator privileges to edit global macro groups. 1. Select Macros - Confi...

300 DSView 3 Software Installer/User Guide Log files The format of log filenames is shown below, where <mmddyy> represents the month, day and year, and <hhmmss> represents the current hour, minute and second in military time: scvTelnet<mmddyy>_<hhmmss>.log The default log dir...

Chapter 20: Using the Telnet Viewer 301 Automatic logging will begin when you initiate the next Telnet Viewer session to that device. At that time, the Logging Status label will indicate Logging . To disable automatic logging: 1. Select Options - Session Properties from the menu or click the Session...

302 DSView 3 Software Installer/User Guide To resume logging: Select Options - Logging - Resume from the menu. The Logging Status label will change to Logging . To stop logging: Select Options - Logging - Stop from the menu. The Logging Status label will disappear. Copying, Pasting and Printing Sess...

Chapter 20: Using the Telnet Viewer 303 -or- Right-click and select Copy Text from the pop-up menu. The highlighted text will be copied to the system clipboard. You may then paste the clipboard contents into a Telnet Viewer session or into another application. To paste system clipboard contents: 1. ...

304 DSView 3 Software Installer/User Guide Closing a Telnet Viewer Session To close a Telnet Viewer session: Select File - Exit from the Telnet Viewer window.

305 C H A P T E R 21 Using Tools The DSView 3 management software contains tools that may be used to perform various actions on units. This chapter describes the available tools and how to use them. Using Unit Tools The Unit Tools window contains tools that allow a user to: • Export unit information...

Chapter 21: Using Tools 307 Exporting access rights The Export Access Rights tool will export permission information about units from the DSView 3 management software host. The unit name and the user/user group to which the unit has access rights will be exported. Additionally, the unit access right...

308 DSView 3 Software Installer/User Guide To merge target devices: 1. Click the Units tab. 2. Click Tools in the side navigation bar. The Unit Tools window will open. 3. Click the Merge Target Devices icon or link. The Merge Target Devices Wizard will appear. 4. The Select Target Devices to Merge w...

Chapter 21: Using Tools 309 5. Click Refresh to display a list of power connections. 6. For each power connection you wish to merge, type the name of the target device you wish to merge with the power connection. The target device name entered must match the name of the target device in the DSView 3...

310 DSView 3 Software Installer/User Guide • A user with User rights to a DS1800 digital switch, CPS appliance or DSR switch in the DSView 2.x software will not be assigned any access rights in the DSView 3 software. • A user with Admin rights to a DS1800 digital switch, CPS appliance or DSR switch ...

312 DSView 3 Software Installer/User Guide 4. The Import in Progress window will open, displaying the current step being performed, as the DSView 2.x software database is importing. When the import completes, the Completed Successful window will open with a summary of the import, including the numbe...

Chapter 21: Using Tools 313 If the import was not successful, the Completed Unsuccessful window will open and display the errors that caused the import to fail. If some items could not be imported, a message will direct you to a .csv file with more information. You may attempt to import the data aga...

314 DSView 3 Software Installer/User Guide 2. Click Operations , then select Reboot from the menu. A confirmation dialog box will appear. 3. Confirm or cancel the reboot. If confirmed, all active sessions will be disconnected. A Multiple Unit Operation window will open, containing a link to another ...

Chapter 21: Using Tools 315 5. Click Finish . The Unit Overview window will open. Resynchronizing units When a unit changes its configuration, it may not be properly represented in the DSView 3 software system. For example, a target device may be added, removed or moved. Resynchronizing will update ...

316 DSView 3 Software Installer/User Guide 7. Click Next . The Completed Successful window will open. 8. Click Finish . The Unit Overview window will open. Saving a managed appliance configuration You may save the configuration of a KVM switch or serial console appliance to a file. The configuration...

Chapter 21: Using Tools 317 Saving a managed appliance user database NOTE: You may not save the user database of a DS1800 digital switch or DSR1161, DSR2161, DSR4160, DSR800 switch. You may save the local user database on a KVM switch or serial console appliance. For information on restoring a user ...

319 C H A P T E R 22 Using Tasks You may add, delete and change tasks from the Tasks window. The Tasks window lists all tasks configured in the DSView 3 management software system and allows you to manually run tasks. Using the Tasks Window To display the Tasks window: 1. Click the System tab. 2. Cl...

320 DSView 3 Software Installer/User Guide Adding tasks You may use the Add Task Wizard to run the following tasks: • Backup the DSView 3 software database and system files • Configure SNMP trap settings on appliance • Control power of target devices • Export event log to comma separated values (.cs...

Chapter 22: Using Tasks 321 • Weekly - Runs the task once each week or regularly over a certain number of weeks (every 2 weeks, every 3 weeks and so on), beginning at a specific time on a specific date. You may also specify which days you wish for the task to run. • Monthly - Runs the task once each...

322 DSView 3 Software Installer/User Guide To run a task weekly: 1. In the Select When to Run the Task window of the Add Task Wizard, click Weekly . 2. The Specify Weekly Schedule window will open. a. Select the hour, minute and AM or PM to indicate when to begin running the task. b. Click Every (we...

Chapter 22: Using Tasks 323 Task: Backup DSView 3 software database and system files This task creates a compressed .zip file containing a backup of your DSView 3 software system. The backup file contains everything necessary to fully restore the DSView 3 software hub server. The backup file is name...

324 DSView 3 Software Installer/User Guide Task: Configure SNMP trap settings on a managed appliance This task turns SNMP traps on or off for one or more managed appliances of a particular type. To specify SNMP trap settings for other types of managed appliances, you must create additional tasks. On...

326 DSView 3 Software Installer/User Guide 5. Select a time to run the task (see Specifying when to run tasks on page 320), then click Next . 6. The Specify Export Event Log Properties window will open. a. Type the directory in which to create the event log, which may be a physical local drive on th...

Chapter 22: Using Tasks 327 system using the Import DSView 2.x Database tool (see Importing DSView 2.x software databases on page 309), followed by running the Migrate Units task on each managed appliance. A CPS appliance or DSR switch that has been migrated to DSView 3 software compatible firmware ...

328 DSView 3 Software Installer/User Guide 10. If you want the managed appliances you are migrating to be accessible only by this DSView 3 server, enable the Enable secure mode checkbox. If you want the managed appliances you are migrating to be accessible by any DSView 3 software system, disable th...

Chapter 22: Using Tasks 329 * The availability of the Cycle Power and Graceful Shutdown options is dependent on the BMC implementation. If one of these options is selected for a task but the BMC implementation does not support the option, the task will fail when run and be reported in the Task Resul...

330 DSView 3 Software Installer/User Guide 3. Click Add . The Add Task Wizard will appear. 4. Select Upgrade firmware of selected appliances of the same type from the drop-down menu. Type a 1-64 character name for the task. 5. Select a time to run the task (see Specifying when to run tasks on page 3...

Chapter 22: Using Tasks 331 This task may be used to pull names from a managed appliance and update the DSView 3 software database. This task performs the same operations as the Pull Names from Appliance option in the Operations menu (see Name Synchronization on page 125). Once this task is added, y...

332 DSView 3 Software Installer/User Guide a. If you enable the Remove offline connections checkbox, any units connections that are reported as offline in the unit will be deleted from the DSView 3 software database. The Update topology for selected units task does not add offline connections to the...

Chapter 22: Using Tasks 333 network drive. The directory name must be entered in case sensitive text if your operating system supports case sensitive filenames. b. If the specified directory location is a network path that requires a login, enable the Login required to access shared drive location c...

334 DSView 3 Software Installer/User Guide b. If the specified directory location is a network path that requires a login, enable the Login required to access shared drive location checkbox. Then type the username and password and confirm the password of a user account that has read/write access to ...

Chapter 22: Using Tasks 335 Deleting tasks NOTE: Remote tasks, which are scheduled on another DSView 3 server, may not be deleted from the DSView 3 server to which you are logged in. To delete a remote task, you must log in to the DSView 3 server on which the task was created. To delete a task: 1. C...

336 DSView 3 Software Installer/User Guide Firmware Management The Flash firmware files for DS1800 digital switches, DSI5100, CPS and CCM appliances and DSR switches may be added, viewed and deleted using the Appliance Firmware Files window. Once a Flash firmware file(s) has been added, you may use ...

339 C H A P T E R 23 Events and Event Logs When an enabled, defined event occurs in the DSView 3software system, it is saved in the event log. You may display the event log content, view details about an individual event log entry or delete an event log entry. You may have an email notification sent...

340 DSView 3 Software Installer/User Guide Severity icons For users who are members of the DSView 3 software administrators or auditor user groups, the non-critical, critical and non-recoverable icons also appear near the right edge of the top navigation bar in the DSView Explorer window when events...

Chapter 23: Events and Event Logs 341 • You may also specify one or more unit groups - an email notification will be sent only when a specified unit-related event occurs on a unit that is a member of the specified unit group(s). If a specified event that is not tied to a unit occurs (for example, DS...

342 DSView 3 Software Installer/User Guide To change an email notification: 1. Click Email Notifications in the side navigation bar. The Email Notifications window will open. 2. Click on the email subject of the notification you wish to change. The Email Notification Properties window will appear. 3...

Chapter 23: Events and Event Logs 343 3. Click Delete . You will be prompted to confirm the deletion. 4. Confirm or cancel the deletion. Enabling and Disabling Event Logging The logging of individual events that occur in the DSView 3 software system may be enabled or disabled. When an enabled event ...

344 DSView 3 Software Installer/User Guide The following fields may be displayed. Use the Customize link to add or remove fields in the display. See Using the Customize link in windows on page 28. • State - New or Acknowledged. See Event states on page 345. This field is displayed only when the Show...

Chapter 23: Events and Event Logs 345 2. In an Event Log window, click on a link in the Severity column. The Event Information window will open. See Event log display fields on page 343 for descriptions of information in the Event Details section of the display. The Event History table contains any ...

346 DSView 3 Software Installer/User Guide Using the date filter The event log retains all events occurring in the DSView 3 software system for the specified retention time. By default, the 5000 most recent events are displayed. You may use the date filter to display older events or to display event...

Chapter 23: Events and Event Logs 347 Creating an Event Log .csv File All or selected columns of the event log can be exported as a comma separated values (.csv) file. The output event log file is named eventlog.csv by default, but you may change the name when it is saved. The .csv file may be viewe...

349 C H A P T E R 24 Plug-ins A plug-in provides support for a specific appliance type (model) in the DSView 3 software. A plug-in is packaged into a single archive file that can be shipped and added independently of the DSView 3 software. You may add plug-ins to the DSView 3 software version 3.3 or...

350 DSView 3 Software Installer/User Guide Adding Plug-ins For optimal operation, the hub and all of the spoke servers should have the same version of a plug-in installed. Follow the steps described in Recommended Sequence for Adding/Upgrading Plug-ins on page 349. During the add operation on the hu...

Chapter 24: Plug-ins 351 3. To display information about one plug-in, click the plug-in name. The Plug-in overview window will open. Information in the Overview area is read-only. The DSView Servers table lists the status of the plug-in on each DSView 3 server. Each row includes the name of the serv...

Chapter 24: Plug-ins 353 Disabling and activating a plug-in When a plug-in is disabled, you cannot use any features and operations supported by that plug-in. Appliances and target devices that were added to the DSView 3 software system before the plug-in was disabled will still appear in Units View ...

355 Appendices Appendix A: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: To resolve an issue: 1. Check the pe...

356 DSView 3 Software Installer/User Guide Appendix B: TCP and UDP Ports The DSView 3 software client accesses the server and performs commands using a standard web browser. The communication protocol used between the client web browser and the server is the HTTPS protocol. By default, TCP/IP port 4...

Appendices 357 Figure B.1: Ports Used with a KVM Switch Connection Without Proxy In a proxied connection, communication with TCP/IP ports 8192 and 2068 occurs between the server and the KVM switch instead of directly between the client and the KVM switch. The client receives information by communica...

358 DSView 3 Software Installer/User Guide Figure B.2: Ports Used with a KVM Switch Proxy Server Connection (KVM) If the user wishes to establish a session with another port on the KVM switch, the same process is used. For debugging purposes, connection details may be seen by using the console port ...

Appendices 359 Figure B.3: Ports Used with a Serial Console Appliance Connection (Serial) Without Proxy In a proxied connection, communication between the DSView 3 server and serial console appliance occurs over port 22. The SSH connection between the client and the DSView 3 server is tunneled over ...

360 DSView 3 Software Installer/User Guide Figure B.4: Ports Used with a Serial Console Appliance Proxy Server Connection (Serial) DSView 3 server ports The DSView 3 server uses the HTTPS port for communication with clients and spoke servers. Changes made to the browse list through the DSView 3 mana...

362 DSView 3 Software Installer/User Guide External authentication ports Figure B.6: External Authentication Server Ports SNMP ports A supported KVM switch or serial console appliance may be configured to send SNMP traps to the DSView 3 server in addition to an external SNMP manager. Figure B.7: Por...

364 DSView 3 Software Installer/User Guide Appendix C: DSR Remote Operations Software NOTE: The DSR Remote Operations software is supported only on the following DSR switches: DSR1020, 1021, 1022, 1024, 1030, 1031, 2020, 2030, 2035, 4020, 4030, 8020, 8030 and 8035 switches. The DSR Remote Operations...

366 DSView 3 Software Installer/User Guide Before using the DSR Remote Operations software The following actions should be performed before using the DSR Remote Operations software: • Ensure that the switch is configured. See the installer/user guide for the DSR switch for more information. • Ensure...

368 DSView 3 Software Installer/User Guide Using the DSR Remote Operations software To start the DSR Remote Operations software: 1. Establish a dial-up connection to the switch from the PC containing the DSR remote operations software. Windows displays a dialog box that prompts the user for a userna...

Appendices 369 Figure C.2: DSR Remote Operations Window The items displayed in the content area of the DSR Remote Operations window will vary, depending on the link selected in the side navigation bar. You may refresh any view by selecting View - Refresh from the menu. Servers view Selecting Servers...

370 DSView 3 Software Installer/User Guide • EID - The Electronic ID (EID) number of the IQ module attached to the server. Power view Selecting Power in the side navigation bar of the DSR Remote Operations window will display a list of power device sockets attached to the switch and their status. Ve...

Appendices 371 • Boot • Digital/Application • Digital/Hardware • Hardware Rebooting a switch NOTE: Users with a User level account may not reboot a switch. To reboot the switch: 1. From the menu, select Tools - Reboot Appliance . A confirmation dialog box will appear. 2. Confirm or cancel the reboot...

Appendices 373 Appendix D: Terminal Emulation This appendix contains information about the keys, sequences, encoding and decoding for the DSView 3 management software terminal emulation modes when using the Telnet Viewer. Encode refers to how the client interface processes typed keys. Decode refers ...

374 DSView 3 Software Installer/User Guide VT100+ terminal emulation The VT100+ emulation provides compatibility with the Microsoft headless server EMS serial port interface. The DSView 3 software Telnet Viewer VT100+ terminal emulation works identically to VT100, with the exception of support for t...

Appendices 375 VT100 terminal emulation Table D.4 lists the VT100 special key and control ( Ctrl ) key combinations and indicates Avocent encoding/decoding support, where Yes = supported and No = not supported. Table D.4: VT100 Special Keys and Control Keys Keys Hex Code Function Mnemonic Encode/Dec...

380 DSView 3 Software Installer/User Guide VT220 terminal emulation Table D.8 lists the keystroke mapping (encoding) for VT220 emulation. Esc [ ? 5 l Modes to Reset - Normal Screen Mode No/No Esc [ ? 6 h Modes to Set - Relative Origin Mode No/No Esc [ ? 6 l Modes to Reset - Absolute Origin Mode No/N...

382 DSView 3 Software Installer/User Guide Table D.9 lists the decoding for VT220 terminal emulation. F20 Ctrl - F12 Esc [ 3 4 ~ Table D.9: VT220 Decoding VT220 Keyboard Function VT220 Keyboard Byte Sequence Index Esc D New Line Esc E Reverse Index Esc M Escape Esc O Save cursor and attributes Esc 7...

384 DSView 3 Software Installer/User Guide VT52 terminal emulation Table D.10 lists the keystroke mapping (encoding) for VT52 terminal emulation. Table D.11 lists the decoding for VT52 terminal emulation. Table D.10: VT52 Encoding VT52 Keyboard PC Character Sequence VT52 Keyboard Byte Sequence Delet...

Appendices 385 Table D.12 lists the VT52 and ANSI auxiliary keypad definitions. Encoding of each listed keypad key is supported; decoding is not applicable. VT320 terminal emulation Table D.13 lists the keystroke mapping (encoding) for VT320 terminal emulation. Table D.12: VT52 ANSI Mode Auxiliary K...

386 DSView 3 Software Installer/User Guide Table D.14 lists the decoding for VT320 terminal emulation. F7 F7 Esc [ 1 8 ~ F8 F8 Esc [ 1 9 ~ F9 F9 Esc [ 2 0 ~ F10 F10 Esc [ 2 1 ~ F11 F11 Esc [ 2 3 ~ F12 F12 Esc [ 2 4 ~ F13 Ctrl - F5 Esc [ 2 5 ~ F14 Ctrl - F6 Esc [ 2 6 ~ F15 Ctrl - F7 Esc [ 2 8 ~ F16 C...

Appendices 389 Appendix E: Regaining Access to the DSView 3 Software Access to a DSView 3 software system may be lost due to reasons such as: • Being locked out by the DSView 3 software • Deleting the last DSView 3 software administrator • Forgetting the DSView 3 software administrator password To r...

Appendices 391 AVSP (Avocent Video Session Protocol) A protocol used to transfer keyboard, video and mouse information between a KVM switch and a remote Video Viewer. AVSP operates over SSL encrypted TCP links. TCP/IP ports 8192 and 2068 are used by default, but may be configured to different port n...

392 DSView 3 Software Installer/User Guide • Deliver TCP/IP stack configuration parameters, such as the subnet mask and default router • Provide other configuration information, such as printer addresses Digital Certificate A digital certificate is an attachment to an electronic message used for sec...

Appendices 393 DSView 3 software hub server A DSView 3 software hub server is responsible for maintaining the master copy of the DSView 3 software system database. Only one server in a DSView 3 software system can be configured as the hub server. Spoke servers in a DSView 3 software system perform d...

394 DSView 3 Software Installer/User Guide External authentication server The external authentication server is an optional component(s) outside of the DSView 3 software system that enables you to select an authentication method. The DSView 3 server brokers authentication requests (LDAP, RADIUS and ...

396 DSView 3 Software Installer/User Guide For a KVM switch, the local port is typically the KVM connection at which a keyboard, mouse and monitor can be connected directly to the switch. An onscreen display may be invoked to control the KVM switch and access switched KVM ports. For a serial console...

Appendices 397 OSCAR interface The OSCAR interface is a tool that is built in to Avocent appliances and allows a user connected to the local KVM port to display and change settings in a KVM switch. The OSCAR interface also allows a local user to connect to target devices. Power device An Avocent or ...

398 DSView 3 Software Installer/User Guide • A network server is a computer that manages network traffic. • A database server is a computer system that processes database queries. Servers are often dedicated, meaning that they perform no other tasks besides their server tasks. However, on multiproce...

Appendices 399 TCP is one of the main protocols in TCP/IP networks. The IP protocol deals only with packets. TCP enables two hosts to establish a connection and exchange streams of data. TCP guarantees delivery of data and that packets will be delivered in the same order in which they were sent. Tel...

400 DSView 3 Software Installer/User Guide documents (such as HTML documents), and applets that can be deployed in a DSView 3 software client web browser. Web applications must run in the context of a web application server such as the DSView 3 server. Web server A web server is a computer equipped ...

401 Index A Access methods 108 regaining 389 Access rights about 144 exporting 307 methods for assigning 145 specifying from unit group perspective 216 specifying from unit perspective 146 specifying from user account perspective 239 specifying from user group perspective 246 target devices 145 Acti...

406 AV2000 Installer/User Guide generic appliance network 144 global system 31 , 34 managed appliance network 143 note 142 , 143 spoke server network 74 target device network 143 unit identity 141 unit location 141 Video Viewer session 253 Proxy server about 2 ports used 356 specifying 65 Push/pull ...

409 location properties 141 managed appliance settings 147 merging cascade switches 134 merging target devices 133 migrating DSView 2.x units 326 multiple unit operations 111 names 123 , 125 note properties 142 , 143 overview properties 140 properties 139 showing 107 splitting cascade switches 134 s...