Page 2 - ARRIS Copyrights and Trademarks
Touchstone TM1602G Telephony Modem User Guide Release 16 STANDARD 1.4 ARRIS Copyrights and Trademarks © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transforma...
Page 3 - Table of Contents
Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 3 Table of Contents 1. Overview ................................................................................................................ 5 Introduction .....
Page 5 - Chapter 1; Overview; Introduction
Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 5 Chapter 1 Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, chec...
Page 7 - Chapter 2; Safety Requirements
Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 7 Chapter 2 Safety Requirements The ARRIS Telephony Modem complies with the applicable requirements for performance, construction, labeling, and information when ...
Page 9 - RF Exposure; Industry Canada Compliance; For Mexico
Chapter 2 : Safety Requirements Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 9 WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the...
Page 10 - Chapter 3; Getting Started; About Your New Telephony Modem
Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 10 Chapter 3 Getting Started About Your New Telephony Modem The Touchstone TM1602G Telephony Modem is DOCSIS 3.0 or Euro-DOCSIS 3.0 compliant with the following f...
Page 12 - Getting Service; Recommended Hardware
Chapter 3 : Getting Started Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 12 Getting Service Before trying to use your new Telephony Modem, contact your local service provider to establish an Internet account...
Page 13 - Mac OS; About this Manual; What About Security?
Chapter 3 : Getting Started Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 13 Mac OS System 7.5 to Mac OS 9.2 (Open Transport recommended) or Mac OS X. A supported Ethernet or wireless LAN connection must be a...
Page 14 - Ethernet Connection
Chapter 3 : Getting Started Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 14 Keep the operating system of your computer updated with the latest security patches. Run the system update utility at least weekl...
Page 15 - Chapter 4; Battery Installation and Removal
Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 15 Chapter 4 Battery Installation and Removal Introduction The TM1602G Telephony Modem supports a Lithium-Ion backup battery to provide continued telephone servic...
Page 17 - Basic Battery Installation and Replacement
Chapter 4 : Battery Installation and Removal Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 17 Basic Battery Installation and Replacement This model of the Telephony Modem has the ability to provide continued ...
Page 22 - Battery Usage and Storage Conditions; Battery Disposal Guidelines; Getting Battery Status
Chapter 4 : Battery Installation and Removal Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 22 4. To remove the battery, grasp the battery and pull back on the latch at the front of the battery. Then gently ro...
Page 23 - Chapter 5; Installing and Connecting your Telephony; Front Panel
Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 23 Chapter 5 Installing and Connecting your Telephony Modem Before you start, make sure that: You have contacted your service provider and verified that they pr...
Page 24 - Rear Panel
Chapter 5 : Installing and Connecting your Telephony Modem Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 24 2. Tel 2: indicates the status of telephone line 2. 3. Tel 1: indicates the status of telephone line...
Page 25 - Mounting the Telephony Modem; Tools and Materials; Wall Mounting Instructions
Chapter 5 : Installing and Connecting your Telephony Modem Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 25 If you want to install the Telephony Modem on a desktop, is there enough space on either side to k...
Page 27 - Desktop Mounting Instructions; Connecting the Telephony Modem
Chapter 5 : Installing and Connecting your Telephony Modem Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 27 4. Slip both mounting slots in the back of the Telephony Modem over the screws, then slide the case ...
Page 29 - Chapter 6; Configuring Your Ethernet Connection; Requirements; TCP/IP Configuration for Windows Vista
Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 29 Chapter 6 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your co...
Page 30 - or Windows 10
Chapter 6 : Configuring Your Ethernet Connection Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 30 5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your cable provider req...
Page 32 - Chapter 7; Setting up Your Computer to Use the Telephony; Indicator Lights for the TM1602G
Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 32 Chapter 7 Using the Telephony Modem This chapter describes the controls and features available on the Telephony Modem, and covers basic troubleshooting procedu...
Page 33 - Battery Mismatch; Wiring Problems
Chapter 7 : Using the Telephony Modem Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 33 Battery Mismatch If the Telephony Modem alternates flashing the Battery light and all other lights, the installed battery...
Page 34 - Patterns: Startup Sequence; Telephony Startup Sequence
Chapter 7 : Using the Telephony Modem Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 34 Mode Power Ethernet (LEDs on rear panel connector) US/DS Online Tel 1 / Tel 2 Battery No AC Power No Battery Off Off Off ...
Page 35 - Using the Reset Button; Booting from Battery
Chapter 7 : Using the Telephony Modem Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 35 Cable Modem Startup Sequence US/DS Online Description Slow Flash (1/second) Off Downstream acquisition in progress On (un...
Page 37 - Chapter 8; Troubleshooting; The Telephony Modem is plugged in, but the
Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 37 Chapter 8 Troubleshooting The Telephony Modem is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at bot...
Page 38 - I can get on the Internet, but everything is slow
Chapter 8 : Troubleshooting Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 38 I can get on the Internet, but everything is slow If the Web site you are visiting is very popular, that site may be having trouble...
Page 39 - Glossary
Release 16 STANDARD 1.4 August 2016 Touchstone TM1602G Telephony Modem User Guide © 2015-2016 ARRIS Enterprises LLC. All Rights Reserved. 39 Glossary A Amp-Hour A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. C Category 5e (Cat5e) ...
