Page 2 - ARRIS Copyrights and Trademarks
Touchstone TG3452 Telephony Gateway User Guide Release 34 ISSUE 1.0 ARRIS Copyrights and Trademarks © 2017 ARRIS Enterprises LLC. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, o...
Page 3 - Table of Contents
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 3 Table of Contents 1. Overview ................................................................................................................ 5 Introduction ..............
Page 5 - Chapter 1; Overview; Introduction
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 5 Chapter 1 Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your...
Page 6 - Getting Support
Chapter 1 : Overview Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 6 Getting Support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and produc...
Page 7 - Chapter 2; Safety Requirements
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 7 Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as...
Page 9 - RF Exposure; Canadian Compliance
Chapter 2 : Safety Requirements Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 9 FCC Caution Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user...
Page 10 - Innovation, Science and Economic Development; For Mexico
Chapter 2 : Safety Requirements Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 10 Innovation, Science and Economic Development Canada statement: This device complies with Innovation, Science and Economic Development Ca...
Page 11 - Chapter 3; Getting Started; About Your New Telephony Gateway
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 11 Chapter 3 Getting Started About Your New Telephony Gateway The Touchstone TG3452 Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster...
Page 12 - Items You Need
Chapter 3 : Getting Started Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 12 Items You Need If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing: Tel...
Page 13 - Getting Service; System Requirements
Chapter 3 : Getting Started Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 13 Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV al...
Page 14 - Recommended Hardware; Mac OS
Chapter 3 : Getting Started Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 14 Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the T...
Page 15 - About this Manual; What About Security?
Chapter 3 : Getting Started Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 15 About this Manual This manual covers the Touchstone TG3452 Telephony Gateway. The model number is on the label affixed to the Telephony Gate...
Page 16 - Ethernet or Wireless?
Chapter 3 : Getting Started Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 16 Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening file...
Page 18 - Chapter 4; Installing and Connecting your Telephony
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 18 Chapter 4 Installing and Connecting your Telephony Gateway Before you start, make sure that: You have contacted your service provider and verified that they provide d...
Page 19 - Front Panel
Chapter 4 : Installing and Connecting your Telephony Gateway Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 19 Front Panel The front of the TG3452 has the following indicators. 1. Online: indicates internet data transm...
Page 20 - Rear Panel
Chapter 4 : Installing and Connecting your Telephony Gateway Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 20 Rear Panel The rear of the Telephony Gateway has the following connectors and controls. 1. Reset button: re...
Page 21 - Selecting an Installation Location; Desktop Mounting Instructions
Chapter 4 : Installing and Connecting your Telephony Gateway Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 21 Selecting an Installation Location There are a number of factors to consider when choosing a location to in...
Page 22 - Factors Affecting Wireless Range
Chapter 4 : Installing and Connecting your Telephony Gateway Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 22 Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. ...
Page 23 - Connecting the Telephony Gateway
Chapter 4 : Installing and Connecting your Telephony Gateway Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 23 Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gatewa...
Page 24 - Configuring Your Wireless Connection
Chapter 4 : Installing and Connecting your Telephony Gateway Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 24 Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cab...
Page 25 - Accessing the Configuration Interface
Chapter 4 : Installing and Connecting your Telephony Gateway Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 25 Note: You must set up your computer and other client devices to work with the security settings on the TG34...
Page 26 - Setting Parental Controls; Finding the MAC Address of a Computer; Making Your Parental Control Settings
Chapter 4 : Installing and Connecting your Telephony Gateway Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 26 2. If you cannot access the wireless LAN, you must first establish a wired Ethernet connection between your...
Page 29 - Chapter 5; Configuring Your Ethernet Connection; Requirements; How to use this Chapter; TCP/IP Configuration for Windows Vista
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 29 Chapter 5 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s ...
Page 30 - or Windows 10
Chapter 5 : Configuring Your Ethernet Connection Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 30 Note: If Windows requests permission to continue, click Continue . 5. Double-click Internet Protocol Version 4 (TCP/IPv...
Page 32 - Chapter 6; Using the Telephony Gateway; Setting up Your Computer to Use the Telephony
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 32 Chapter 6 Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures. ...
Page 33 - Indicator Lights for the TG3452; Online LED
Chapter 6 : Using the Telephony Gateway Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 33 Indicator Lights for the TG3452 The Telephony Gateway has LED indicator lights to assist in troubleshooting. 1. Online 2. Wi-Fi ...
Page 35 - Voice LED
Chapter 6 : Using the Telephony Gateway Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 35 Event Wi-Fi LED Status LED Behavior Clients with active traffic/WPS (2.4 GHz band only) Blue (fast blink) Caution: If all LEDs a...
Page 36 - Using the Reset Button
Chapter 6 : Using the Telephony Gateway Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 36 Event Voice LED Status LED Behavior Home alarm triggered Alternating green and blue Caution: If all LEDs are blinking blue (fast...
Page 37 - Resetting the Router to Factory Defaults
Chapter 6 : Using the Telephony Gateway Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 37 Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. 1. Reset butt...
Page 38 - Chapter 7; Troubleshooting; The Telephony Gateway is plugged in, but the
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 38 Chapter 7 Troubleshooting The Telephony Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends?...
Page 39 - My wireless Internet connection stops working; I can get on the Internet, but everything is slow; I don't have a dial tone when I pick up the phone
Chapter 7 : Troubleshooting Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 39 A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Fa...
Page 41 - Glossary
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 41 Glossary A Amp-Hour A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. C Category 5e (Cat5e) A high-qu...
