Page 2 - DRAFT; ARRIS Copyrights and Trademarks
DRAFT Touchstone DG3450 Data Gateway User Guide Release 34 DRAFT 1.6 ARRIS Copyrights and Trademarks © 2017 ARRIS Enterprises LLC. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, ...
Page 3 - Table of Contents
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 3 Table of Contents 1. Overview ................................................................................................................ 5 Introduction .............
Page 5 - Chapter 1; Overview; Introduction
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 5 Chapter 1 Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking ...
Page 6 - Chapter 2; Safety Requirements
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 6 Chapter 2 Safety Requirements The ARRIS Data Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as out...
Page 7 - RF Exposure; Canadian Compliance
DRAFT Chapter 2 : Safety Requirements Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 7 Ensure proper ventilation. Position the Data Gateway so that air flows freely around it and the ventilation holes on the unit are not ...
Page 8 - Radiation Exposure Statement; Innovation, Science and Economic Development
DRAFT Chapter 2 : Safety Requirements Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 8 Radiation Exposure Statement The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance ...
Page 9 - For Mexico
DRAFT Chapter 2 : Safety Requirements Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 9 For Mexico The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful...
Page 10 - Chapter 3; Getting Started; About Your New Data Gateway
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 10 Chapter 3 Getting Started About Your New Data Gateway The Touchstone DG3450 Data Gateway is DOCSIS compliant with the following features: Speed: up to thirty two tim...
Page 11 - Getting Service
DRAFT Chapter 3 : Getting Started Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 11 Coaxial cable (coax): This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television ...
Page 12 - System Requirements; Recommended Hardware; Mac OS
DRAFT Chapter 3 : Getting Started Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 12 In addition, you should ask your cable company the following questions: Do you have any special system requirements or files that I need ...
Page 13 - About this Manual
DRAFT Chapter 3 : Getting Started Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 13 About this Manual This manual covers the Touchstone DG3450 Data Gateway. The model number is on the label affixed to the Data Gateway. 1. M...
Page 14 - What About Security?
DRAFT Chapter 3 : Getting Started Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 14 What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Interne...
Page 16 - Chapter 4; Installing and Connecting your Data
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 16 Chapter 4 Installing and Connecting your Data Gateway Before you start, make sure that: You have contacted your cable company and verified that they provide data ser...
Page 17 - Front Panel
DRAFT Chapter 4 : Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 17 Front Panel The front of the DG3450 has the following indicators. 1. Online: indicates internet data transmissi...
Page 18 - Rear Panel
DRAFT Chapter 4 : Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 18 Rear Panel The rear of the Data Gateway has the following connectors and controls. 1. Reset button: resets the ...
Page 19 - Desktop Mounting Instructions
DRAFT Chapter 4 : Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 19 Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop...
Page 20 - Connecting the Data Gateway
DRAFT Chapter 4 : Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 20 Connecting the Data Gateway 1. Connect one end of the coax cable to the cable outlet or splitter, and the other...
Page 21 - Configuring Your Wireless Connection
DRAFT Chapter 4 : Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 21 Configuring Your Wireless Connection The DG3450 ships with wireless LAN security set by default. See the securi...
Page 22 - Accessing the Configuration Interface; Setting Parental Controls; Finding the MAC Address of a Computer
DRAFT Chapter 4 : Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 22 Accessing the Configuration Interface Follow these steps to access the configuration interface. You should have...
Page 23 - Making Your Parental Control Settings
DRAFT Chapter 4 : Installing and Connecting your Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 23 from the Show drop-down, then click the Airport tab. The “Airport ID” field shows the MAC address. Linux: open ...
Page 25 - Chapter 5; Configuring Your Ethernet Connection; Requirements; How to use this Chapter; TCP/IP Configuration for Windows XP
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 25 Chapter 5 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s...
Page 26 - or Windows 10
DRAFT Chapter 5 : Configuring Your Ethernet Connection Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 26 The Network Connection window displays a list of LAN connections and associated network adapters. 2. Double-click the ...
Page 27 - TCP/IP Configuration for macOS
DRAFT Chapter 5 : Configuring Your Ethernet Connection Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 27 1. Click the Start menu and type network and sharing into the Search box. 2. Select Network and Sharing Center when it...
Page 28 - Chapter 6; Using the Data Gateway; Setting up Your Computer to Use the Data
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 28 Chapter 6 Using the Data Gateway This chapter describes the controls and features available on the Data Gateway, and covers basic troubleshooting procedures. Setting...
Page 29 - Indicator Lights for the DG3450; Online LED
DRAFT Chapter 6 : Using the Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 29 Indicator Lights for the DG3450 The Data Gateway has LED indicator lights to assist in troubleshooting. 1. Online 2. Wi-Fi Online LE...
Page 31 - Using the Reset Button
DRAFT Chapter 6 : Using the Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 31 Event Wi-Fi LED Status LED Behavior Clients found, but no traffic (2.4 GHz band only) Blue (steady) Clients with active traffic/WPS ...
Page 32 - Resetting the Router to Factory Defaults
DRAFT Chapter 6 : Using the Data Gateway Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 32 1. Reset button 2. USB 3. Ethernet (1 - 4) 4. MoCA LED 5. Cable 6. Power Resetting the Router to Factory Defaults To reset the route...
Page 33 - Chapter 7; Troubleshooting; The Data Gateway is plugged in, but the Power
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 33 Chapter 7 Troubleshooting The Data Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? If ...
Page 34 - My wireless Internet connection stops working; I can get on the Internet, but everything is slow
DRAFT Chapter 7 : Troubleshooting Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 34 A misconfiguration could lock out all access to the Data Gateway router. If you think this has happened, see Resetting the Router to Factor...
Page 35 - Glossary
DRAFT Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved. 35 Glossary C Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Catego...
